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Microsoft Office 2010
Customer Solution Case Study
Fire and Rescue Service Boosts Productivity
with Upgrade of Existing Tools
Customer: London Fire Brigade
“With Office 2010, staff will have access to powerful
Website: www.london-fire.gov.uk new tools for solving problems and communicating
Customer Size: 7,000
Country or Region: United Kingdom ideas. The Office Ribbon interface makes interacting
Industry: Government services
with these tools quite intuitive.”
Customer Profile Julian Martin, Head of ICT, London Fire Brigade
The London Fire Brigade provides fire
response and rescue, and fire
prevention and training services
The London Fire Brigade wanted to boost employee productivity
through its network of 120 stations. and increase opportunities for collaboration. To take advantage
Software and Services
of enhancements to applications in the Microsoft Office system,
Microsoft Office SharePoint Server the organisation initially deployed Microsoft Office 2010 to a
2007
Microsoft Office 2010
pilot group of 60 employees. Based on the success of this
− Microsoft Outlook 2010 initiative, the organisation looks forward to bolstering employee
− Microsoft Excel 2010
− Microsoft PowerPoint 2010
productivity and maximising the value of its technology
investment.
Business Needs SharePoint Server 2007, to complete
Formed in 1710, the London Fire daily tasks and collaborate across
Brigade has evolved into the largest fire departments.
and rescue service in the United
Kingdom. It has 7,000 staff, including Leaders at the London Fire Brigade had
5,800 firefighters and officers. Its evaluated upgrading to Microsoft Office
firefighters staff four different shifts to 2010 to take advantage of the expanded
support an around-the clock service feature set, improved security
schedule. capabilities, and simplified user interface
of the software. But the organisation’s
In addition to its headquarters in multiple locations and frequent shift
London, the organisation has a network changes posed challenges for employee
of 120 stations throughout the London training.
metropolitan area. For several years, the
For more information about Microsoft employees at these locations used the “Because of our uniquely complex
Office, go to: productivity applications in Microsoft physical environment and staffing
www.office.com Office 2003, alongside Microsoft Office requirements, the benefits of any
upgrade would need to be extremely tools in the PowerPoint 2010 Enhances IT Security
compelling to justify the move,” says presentation graphics program to create The enhanced email filtering tools in
Julian Martin, Head of Information and more dynamic training presentations Outlook 2010 dovetail with the
Communication Technologies at the and public relations collateral. “The organisation’s defence-in-depth security
London Fire Brigade. SmartArt layouts are completely strategy. “With so many different
intuitive, and it’s helpful to be able to locations and shift patterns, we’re
Solution insert and edit graphics directly in the constantly looking for new ways to
In February of 2010, the London Fire application,” says Michael Chambers, bolster the protection of our IT assets,”
Brigade decided it was time to Process Manager for the London Fire Martin says. “It will be useful to have
thoroughly evaluate Office 2010. In order Brigade. additional flexibility and control in
to test a variety of usage scenarios, it configuring security around our email
began with an initial deployment to 60 Benefits client,” says Martin.
employees across its information By deploying Microsoft Office 2010, the
management, finance, human resources, London Fire Brigade has provided staff Strengthens Platform for Growth
procurement, and communication teams. in the pilot user group with new desktop The London Fire Brigade has enjoyed
publishing and data analysis capabilities rapid uptake of Office 2010 within its
Employees in the pilot user group have to support greater productivity. And, as pilot user group. Now, the organisation
taken advantage of new tools in the the organisation seeks to expand plans to expand its rollout in
Outlook 2010 messaging and opportunities for efficient collaboration, conjunction with greater use of other
collaboration client to quickly consolidate its upgrade to Office 2010 will enable it Microsoft technologies, including
email messages into conversations. Now, to take full advantage of Office SharePoint Server. “Our experience with
they can use Conversation View to SharePoint Server 2007. the pilot assured us that Office 2010
quickly file these contextually linked definitely helps our people do their jobs
email threads to easily find them when Moreover, as the London Fire Brigade more effectively within our existing
needed. The IT team also plans to use looks ahead to a wider deployment of SharePoint environment,” says Martin.
new security features, such as the ability the software, it expects to further bolster “We’re keen to deploy the solution
to set alerts to detect messages its defence against email-borne threats broadly because it will help us maximise
addressed to large distribution lists, to through the use of innovative features in the value of our investment across the
strengthen protection against malicious Outlook 2010. entire stack of Microsoft technologies.”
software, viruses, and other threats.
Increases Productivity
Management personnel appreciate the Employees across the organization will
conditional formatting capabilities in soon be able to take advantage of new
Excel 2010 spreadsheet software, which capabilities in Office 2010, such as
simplify the process of visually simplified data formatting, the ability to
representing information. “I really like quickly consolidate email messages, and
having the ability to create tables, and presentation tools, to save time on daily
then apply the conditional formatting tasks. “With Office 2010, staff will have
colour scales for fast, easy comparison of access to powerful new tools for solving
data,” says Emma Rice, a member of the problems and communicating ideas. The
pilot group at London Fire Brigade. Office Ribbon interface makes
interacting with these tools quite
In addition, procurement, human intuitive,” says Martin.
resources, and communications staff at
the London Fire Brigade can now use new
This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
Document published June 2010
