Intensive Family Preservation Service Provision Guidelines

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					                Intensive
                  Family
               Preservation

                      Service
                     Provision
                     Guidelines



                                                Policy and Planning Division
                                                                  May 2011


Intensive Family Preservation service provision guidelines
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                                                       Table of Contents

1.       Background to the guidelines ......................................................... 4
     1.1   Purpose ............................................................................................................................... 4
     1.2   Review ................................................................................................................................ 4
     1.3   Definitions ......................................................................................................................... 4
     1.4   Forms and support material ....................................................................................... 5
2.       Overview of the Intensive Family Preservation program ................ 6
   2.1     Supporting families to improve conditions for children and young people,
   and to prevent their placement in out-of-home care ..................................................... 6
   2.2     Program aims, outcomes and principles ................................................................ 7
      2.2.1 Program Aims ................................................................................................................ 7
      2.2.2 Program Outcomes ...................................................................................................... 7
      2.2.3 Program Principles ....................................................................................................... 7
   2.3 Achieving the best outcome for children and young people ................................ 8
      2.3.1 Aboriginal and Torres Strait Islander children and young people and
      their families .............................................................................................................................. 8
      2.3.2 Children and young people and their families from culturally and
      linguistically diverse backgrounds ..................................................................................... 9
      2.3.3 Participation of children and their families in decision-making .................. 9
      2.3.4 Promoting the rights of children and their families ....................................... 10
3.       Service Delivery ........................................................................... 11
   3.1     Community Services’ role in Intensive Family Preservation service
   delivery                              ............................................................................................................... 11
   3.2     Service provider’s role in Intensive Family Preservation service delivery ..
           ............................................................................................................................................. 11
   3.3     Referral ............................................................................................................................. 12
      3.3.1 Eligibility Criteria ......................................................................................................... 12
      3.3.2 Referral Process .......................................................................................................... 14
   3.4      Types of support............................................................................................................15
   3.5     Transfer of case management ................................................................................. 15
Flow Chart - Case Management transfer and case closure…………………..16
   3.6     Case closure ................................................................................................................... 17
   3.7     Assessment after referral .......................................................................................... 17
   3.8     Case management ....................................................................................................... 18
   3.9     Reporting progress to Community Services ....................................................... 19
   3.10 Reporting risk of significant harm .......................................................................... 20
   3.11 Vacancy management ................................................................................................ 21
   3.12 Service provider withdraws services ..................................................................... 21
   3.13 Case transfers ................................................................................................................ 22
   3.14 Exchange of information ............................................................................................ 23
   3.15 Dispute Resolution ....................................................................................................... 24
   3.16 Court Orders ................................................................................................................... 24
4.       Resources .................................................................................... 25
   4.1     Fact sheets and flow charts ...................................................................................... 25
   4.2     Forms, letters and templates ................................................................................... 25
Glossary of terms and acronyms ............................................................ 26
   Glossary of terms........................................................................................................................ 26
   Acronyms ....................................................................................................................................... 29
   Attachment 1 Intensive Family Preservation Referral Form ..................................................... 30
   Attachment 2 Consent for Provision of Information Form for Referral to an Intensive Family
   Preservation Service ...................................................................................................................... 33
   Attachment 3 Referral letter from Community Services to NGO ............................................. 36
   Attachment 4: Case management transfer confirmation letter................................................. 16




Intensive Family Preservation service provision guidelines
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Foreword
Welcome to the first edition of the Intensive Family Preservation (IFP)
Service Provision Guidelines. The guidelines are a joint resource that gives
the Department of Family and Community Services, Community Services
and Intensive Family Preservation service providers detailed guidance on
the service’s policies and procedures.

These service provision guidelines are specifically relevant to those
agencies that have an agreement with Community Services to provide
Intensive Family Preservation services.

Following the recommendations made by Justice James Wood in the 2008
Special Commission of Inquiry into Child Protection in NSW, the NSW
Government committed to implement Keep Them Safe: A Shared
Approach to Child Wellbeing. Under Keep Them Safe, Community Services
has developed the Intensive Family Preservation service to form part of a
continuum of early intervention services designed to work with children or
young people and their families to improve family functioning and to
prevent entries into out-of-home care. The Intensive Family Preservation
service constitutes the highest level of early intervention and placement
prevention services funded by Community Services, and are specifically
designed to reduce the risk of children and young people being removed
from their families and placed in out-of-home care.

The Intensive Family Preservation service offers an intensive level of
casework and a broad spectrum of support services to families in crisis,
over a 12 month timeframe. The service is targeted at children and young
people who are at imminent risk of removal from their families, but where
an assessment is made that there is a reasonable prospect of
improvement within the family with the right kind of targeted support.
Families can only be referred to the Intensive Family Preservation service
by Community Services, or through a court order.

We are pleased to present the Service Provision Guidelines for the
Intensive Family Preservation service. We believe the service represents a
vital part of Community Services’ approach to safeguarding the wellbeing
of children and young people, by allowing eligible families every
opportunity to address their needs before the potentially disruptive
placement of their child or young person in out-of-home care becomes
necessary.



Signed




Linda Mallet                                            Helen Freeland
Divisional Director                                     Deputy Chief Executive
Planning Division                                       Operations


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1.       Background to the guidelines


1.1      Purpose

These guidelines give Community Services and Intensive Family
Preservation service providers the core policy and operational framework
and requirements for delivering these services.

The guidelines are a companion resource to be used alongside the
Intensive Family Preservation Service Model and the service providers’
and Community Services’ own policies and procedures. These guidelines
cover entry into the program, assessment, referral, and case management
and closure for children, young people and their families receiving
Intensive Family Preservation services in NSW.

The guidelines describe the key elements of the Intensive Family
Preservation service which are considered to reflect best practice. As such,
they are not designed to be prescriptive, but to outline core elements and
requirements for service delivery. This document represents an average
level of service across families of differing needs. Each family’s needs
must be assessed individually and appropriate service mixes provided to
match their individual needs.

Community Services is a distinct agency within the NSW Department of
Family and Community Services (FACS) – which also comprises Aboriginal
Affairs; the Aboriginal Housing Office; Ageing, Disability and Home Care;
Housing NSW; and the Office for Women’s Policy. Community Services is
the lead agency in NSW responsible for the care and protection of children
and young people, and works in partnership with the Department of
Premier and Cabinet, Department of Education and Training, NSW Health,
NSW Police, Department of Attorney-General and Justice and Aboriginal
Affairs. Community Services works with children and young people, their
families, and the wider community, to minimise the risk of harm, and to
care for those children and young people whose families are unable to
provide for their physical, psychological, or material well-being.

1.2      Review

These guidelines will be updated as required, in consultation with
Community Services staff, whole-of-government partners and service
providers, in response to feedback, outcomes of program reviews and any
changes to the Intensive Family Preservation service and related
programs. Community Services will advise service providers of any
changes to the guidelines.

1.3      Definitions

A glossary is included to explain terms and concepts which are used in the
guidelines.




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1.4      Forms and support material

The forms referred to in the guidelines were developed to support referral
and case management processes. Service providers may choose to use
the forms and other support materials provided or their own forms and
tools to support practice.




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2.         Overview of the Intensive Family Preservation program

2.1 Supporting families to improve conditions for children and
young people, and to prevent their placement in out-of-home care

Community Services considers that out-of-home care (OOHC) placements
must be made only as a last resort, and is committed to working with
families wherever possible to minimise the likelihood of such an event
occurring. A substantial body of evidence shows that working intensively
with families can help them to improve the conditions under which their
children or young people live, and to improve parents’ ability to provide
the best possible care for their children. The NSW Government’s Child
Protection framework operates under the principle that the least intrusive
course must be followed in securing the best interests of children and
young people1.

The Intensive Family Preservation service is Community Services’ highest-
intensity early intervention program. It is designed to work with families
in crisis, whose children or young people are at imminent risk of removal
and placement in out-of-home care. The Intensive Family Preservation
service uses a holistic approach to addressing families’ needs, and in so
doing ensures that the best interests of children and young people are
served.

Intensive Family Preservation services are coordinated and provided by
non-government service providers, which are funded specifically to
provide such services. An Intensive Family Preservation service
intervention consists of a period of twelve weeks of intensive casework
and 24-hour on call assistance, followed by a period of up to 40 weeks of
continuous, multi-faceted and individually-tailored casework and
assistance services. Since every family’s situation is different, the
Intensive Family Preservation service is designed to allow service
providers flexibility to determine the types of services offered to children
and young persons and their families, consistent with their individual
needs.

In order to make a decision to refer a family to the Intensive Family
Preservation service, Community Services must have sufficient evidence
to indicate that the family will respond positively to action under the
program. Children and young people referred to an Intensive Family
Preservation service are at risk of experiencing significant harm in their
family environment through abuse or neglect. In referring a family to an
Intensive Family Preservation service, Community Services must be
confident that this will result in the best possible outcome for the child.
The child or young person’s best interests remain the paramount concern
in all the work that Community Services does.




1
    Children and Young Persons (Care and Protection) Act 1998, S9c

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2.2      Program aims, outcomes and principles

2.2.1 Program Aims

The Intensive Family Preservation service aims to:

   Keep children at home in a safe, stable and nurturing family
    environment
   Improve parenting capacity and family functioning
   Improve children’s well-being
   Prevent unnecessary placement in OOHC where this is consistent with
    the paramount concern of protecting the child or young person from
    significant harm


2.2.2 Program Outcomes

The primary intended outcome of an Intensive Family Preservation service
is that children at risk of significant harm and imminent risk of placement
in OOHC can stay at home with their family in a safe, stable and nurturing
environment. Other outcomes will depend on the goals identified for each
child and their family and may include a combination of the following:

   Improved family functioning including:
    o    Increased social support for families
    o    Improved parenting skills
    o    Improved    skills   in                         problem   solving,   financial
         management/budgeting
    o    Improved household living conditions
    o    More sustainable household routines
    o    Crisis situation stabilised
   Maintain and strengthen family bonds and reduce family conflict
   Independently access supports needed to effectively manage stressful
    or crisis situations
   Reduction in risk of harm and safety concerns for the child
   The needs of particular family members are recognised and addressed
   Improved child safety and wellbeing


2.2.3 Program Principles

The values and objectives of Intensive Family Preservation services reflect
many years of research and practice in the area of family preservation,
both in Australia and internationally. Community Services has examined a
number of similar early intervention services, and has identified a set of

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core principles which are common to effective service delivery, and which
are appropriate for NSW. They are as follows:

   It is best for children to be raised by their own family whenever
    possible
   Safety is the highest priority
   Reducing barriers to service improves family outcomes
   Family members are colleagues and partners in the program
   Providing information and teaching skills empowers families to become
    self-sufficient
   It is not always possible to predict which situations are most amenable
    to change
   The service should motivate families and instil hope
   All people have the ability to change
   A crisis is an opportunity for change
   The service respects families for their diverse culture, ethnicity, and
    religious beliefs
   Family members do not usually intend to harm one another
   People are doing the best they can
   Inappropriate intervention can do harm
   Positive engagement in an appropriate education setting is a critical
    factor in a child’s wellbeing

2.3 Achieving the best outcome for children and young people

The Intensive Family Preservation service is based on the understanding
that it is in the best interests of the child or young person to remain in the
care of their family, wherever this is a safe option. It is important for
placement in OOHC care to remain an option in cases where the risk of
significant harm is unacceptable.

2.3.1 Aboriginal and Torres Strait Islander children and young
people and their families

Services for Aboriginal children and young people and their families should
make every effort to understand the context and support system, and the
concept of family and community for Aboriginal people.

Agencies should also ensure that:

   Aboriginal caseworkers are actively recruited
   Training is developed for staff and carers to make casework practices
    more culturally responsive to Aboriginal issues



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The following tool is available to organisations working with Aboriginal
families and communities:

   Working with Aboriginal children and families

2.3.2 Children and young people and their families from culturally
and linguistically diverse backgrounds

Services should consider the cultural, linguistic and religious background
of children and young people and their families. They can do this by
ensuring that:

   Caseworkers and other staff are appropriately placed and facilitated to
    deliver culturally sensitive and competent service
   Arrangements for providing interpreter or language services are in
    place
   Caseworkers and professional service providers are actively recruited
    from culturally and linguistically diverse backgrounds
   Training is provided for Intensive Family Preservation service staff and
    carers to make casework practices and carer support more responsive
    to cultural and linguistic issues

Community Services service providers are eligible for free interpreting
services from the Commonwealth Translating and Interpreting Service
(TIS). If service providers need an interpreter over the telephone, they
can phone 131 450 – 24 hours a day, seven days a week. TIS has access
to interpreters that cover more than 120 languages. You can get more
information about TIS from the website www.immi.gov.au/living-in-
australia/help-with-english/help_with_translating/index.htm.

Community Services pays TIS directly for services that non-government
organisations use. Service providers that want to use the scheme need to
complete and return an Exemption from Charges for Interpreting Services
application form available on the Community Services website
www.community.nsw.gov.au.

For more information see the Community Services fact sheet Interpreting
scheme for Community Services funded services.

2.3.3 Participation of children and their families in decision-
making

The service provider, including Community Services, should carry out
genuine, ongoing consultation and help children and their families
participate in making decisions that affect them, including having a say
about the type and mix of services they will get.

The input of parents and the child (age appropriate) should be sought,
encouraged, listened to and met in all aspects of service delivery. The
Intensive Family Preservation service should give information to parents

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and their children in a manner and language that they can understand.
This will help their participation and active engagement in working
towards successfully achieving the family preservation goals.

2.3.4 Promoting the rights of children and their families

Service providers should:

   Ensure that the privacy of children and their families is respected,
    confidentiality is maintained and information is collected and
    exchanged in accordance with the Children and Young Persons (Care
    and Protection) Act 1998
   Have policies and procedures in place to appropriately process
    complaints and appeals families and their children have within clearly
    stated timeframes




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3. Service Delivery

3.1 Community Services’ role in Intensive Family Preservation
service delivery

A summary of Community Service Centre (CSC)/s role in Intensive Family
Preservation service delivery is as follows:
   Ensures referrals meet eligibility criteria
   Determines the child and their family’s eligibility for Intensive Family
    Preservation services against the referral criteria, after a risk of
    significant harm assessment
   Coordinates referrals
   Consults with the Intensive Family Preservation service about the type
    of services likely to be required
   Is available to attend a case planning meeting with the family and the
    service provider
   Provides relevant documents and information to the service provider as
    appropriate
   Engages in regular discussions with the service provider to establish
    and maintain systems and processes for efficient service delivery


The Regional Partnerships and Planning Team’s role in Intensive Family
Preservation service delivery is as follows:
   Monitors service delivery and administers the service agreement and
    service specification


3.2      Service provider’s role in Intensive Family Preservation
         service delivery

A summary of the service provider’s role in Intensive Family Preservation
service delivery is as follows:

   Develops a case plan after consulting with Community Services,
    parents, children and other relevant family members, and other
    agencies (as appropriate), and conducting further assessment if
    necessary to determine the best service mix and intensity
   Provides active case management for all aspects of the case when
    transferred from Community Services
   Coordinates efficient delivery of services, including an effective
    rostering system that allows caseworkers to be available to clients 24
    hours seven days a week for the first twelve weeks of the program,
    and provides for replacements while a caseworker is on leave
   Monitors and reports to Community Services about compliance with
    any existing court orders and progress made towards achieving specific


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    family preservation goals (where Community Services has an open
    case)
   Makes a risk of significant harm report to the Child Protection Helpline
    (whether or not Community Services has an open case) where:
         o    A new risk of significant harm concern arises of a different type
              from the original referral
         o    There is a significant escalation in existing concerns
         o    The risk of significant harm concerns remain serious despite
              services being provided
   Advises the local CSC/s of vacancies
   Engages in regular discussions with the local CSC/s to establish and
    maintain systems and processes for efficient service delivery
   Complies with all requirements of the service agreement and service
    specification with Community Services
   Confirms with the local CSC/s when the service receives referral and
    client information forms from Community Services, and keeps all such
    information on file
   Undertakes exit planning at the approach of the end of the planned
    intervention period including referral to less intense “step down”
    services where appropriate


3.3      Referral

3.3.1         Eligibility Criteria

Children from birth to 15 years of age and their families are eligible for
referral to Intensive Family Preservation services if:

   The child is living at home and is assessed as being at risk of
    significant harm, and there is imminent risk of the child entering out-
    of-home care without intensive intervention
   The child is living at home and there is an existing court order (such as
    a supervision order) and there is imminent risk of the child entering
    out-of-home care
   A child has been in an emergency out-of-home care placement and is
    to be or has to be returned to their family with a Children’s Court order
    (for provision of support services or supervision)
   The child is living independently of their family but not in an OOHC
    placement (e.g. a Youth Support Accommodation Assistance Program
    service)


Additionally, all of the following criteria must be met:




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   At least one parent/carer is willing and available to work with the
    Family Preservation Service towards reaching the agreed case plan
    goals and shows a capacity to change.
   Any child/children aged 12-15 years agree to work with the IFP service
   There are family strengths, resources, or social supports available that
    can be used to increase safety for the children and enhance parenting
    capacity
   Other services have tried and failed, or less intensive services would
    not be enough to resolve the problems that are likely to escalate to
    placement in care
   Intensive case management and support is needed to address the
    degree of family dysfunction or breakdown placing a child at risk of
    significant harm, particularly in regard to health and clinical
    intervention, parenting, household management (including budgeting),
    practical support and social integration.

Referrals should not be made where:

   Children are not assessed as being at risk of significant harm and
    imminent risk of OOHC placement
   A less intensive support service would be sufficient to address the
    family’s needs (e.g. marital/individual counselling, a general family
    support service)
   The risk of significant harm is so high that an Intensive Family
    Preservation service is unlikely to adequately ensure the child’s safety.
    This includes matters where risk of significant harm is assessed as
    sufficiently serious that an OOHC placement is the only viable option.
   One parent has been charged with any allegation of abuse or neglect
    and it is found that the other parent is incapable or unwilling to protect
    the child/children against further harm
   Intra-familial sexual abuse has been confirmed, or after a report of
    sexual abuse, the risk of harm assessment confirms the child is ‘in
    need of care and protection’ related to the sexual abuse, and there is
    no protective parent, or the offender still has access to the child.
   There is abuse which may be a criminal offence and either or both
    parents may be complicit
   The service does not have the resources to adequately assure the
    safety of workers or others when working with the family
   Parents refuse services or are otherwise unavailable to take up the
    services offered.


More detail on the target clients and characteristics of families suitable for
referral is available in the Intensive Family Preservation Service Model.




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3.3.2 Referral Process

Referrals for an Intensive Family Preservation service can only be made
by Community Services.

The child’s case plan remains open when a CSC refers a child to an
Intensive Family Preservation service provider. A child protection
caseworker completes a Safety and Risk Assessment (SARA). Where the
family risk assessment decision is “high” or “very high”, the caseworker
may consult with the manager casework to decide if the child and his or
her family are eligible for referral to an Intensive Family Preservation
service. To be referred the child and his or her family must also meet the
eligibility criteria and the decision must be approved by the manager
casework.

When the manager casework decides that a child and their family are
eligible for an Intensive Family Preservation service, the caseworker:

   Contacts the local Intensive Family Preservation Service provider
   Gives relevant client information to the service provider
   Completes a referral form

Where there is a choice of suitable services, the manager casework
decides the most appropriate service provider. This will be based on the
child and family’s needs, the current case plan and service availability.

The manager casework is responsible for prioritising referrals to an
Intensive Family Preservation service. Community Services should make
referrals to service providers when there is a vacancy in the service on a
first come first served basis and should not maintain a waiting list.
However, there is limited flexibility to tentatively reserve upcoming
openings for a short period of time for placement prevention referrals in
which a court order stipulates that the child(ren) may remain home only if
an Intensive Family Preservation service is provided. Whenever this
occurs, the referring caseworker must put measures in place to ensure
child safety.

Community Services may provide advice on the types of services required
at the time of referral to an Intensive Family Preservation service. A
caseworker or manager casework should begin follow-up contact with the
service provider to organise a case meeting, which includes the family,
within three working days of the referral to the service.

At the joint meeting, the caseworker or manager casework should outline
the reasons for the referral and the issues that have been identified. The
family should be given an opportunity to agree with the concerns raised
by Community Services. Where there is dispute by the family, all parties
should endeavour to come to an agreement by breaking the issues down
and working out what is feasible and acceptable. If the family is unwilling
to accept any of the concerns raised, then this would exclude the family


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from being eligible for an Intensive Family Preservation service, at which
point the service provider should withdraw the referral acceptance.

It is best practice that the CSC give all relevant information to the service
provider on referral, so that they can begin services, start case
management (if appropriate) and conduct an assessment to determine the
service mix and intensity.

3.4      Types of supports

The IFP service will adopt a whole-of-family focus, working with the
parents and child/children and other members of the family/kinship
network as deemed appropriate. The service will offer interventions to
address the most critical and priority needs of the family as identified in
the case plan developed by Community Services at the time of referral.
Support is to be goal directed, with a view to achieving definable and
measurable improvements in parent strengths, attitudes, behaviour,
values, skills knowledge and ability.

Family Preservation Services should offer a range of practical support and
counselling/skills training that meet the assessed needs of families.
Services may be directed towards both parents and/or children.

More detail on types of supports is available in the Intensive Family
Preservation Service Model section 6.2 Types of supports.

3.5      Transfer of case management

It is important that a decision about transferring case management to a
service provider is made as soon as possible. This helps support an
effective, timely and coordinated response to all the needs of the child and
their family.

Case management should transfer to a service provider if:

     Community Services child protection action is complete and there is no
      court action
     Other orders, such as a supervision order which places the child or
      young person under the Director-General’s supervision, are in place
     Joint case planning is done with the service provider before case
      transfer
     There is an express agreement in the case plan that the case will be
      referred back to Community Services if the risk for the children or
      young people in the family becomes unacceptable. The NSW Online
      Mandatory Reporter Guide should be used to determine if risk of
      significant harm concerns exist.

Community Services has legal liability for cases, even if their
management is transferred to a family preservation service provider
where there are current court orders, or if the CSC is yet to close the

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                   FLOW CHART
            CASE MANAGEMENT TRANSFER
                      AND
                  CASE CLOSURE

                                 Referral to IFP Service




    Child Protection Action                                  Other orders such as a
    Complete and no court                                    supervision order are in
            action                                                    place



       Case management                                         Case management
      transferred to an IFP                                   transferred to an IFP
         service provider                                        service provider



      Close CS Case Plan                                     CS Case Plan remains
                                                                    open




                                                               Court order expires




                                                              Close CS Case Plan


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case, as liability cannot be transferred. If court orders are current, the
CSC must keep an open case plan (i.e. an open case plan on KiDS) as part
of its legal liability. Once the order expires, the CSC will close the case.
See the IFP Case management transfer and case closure flow chart.

3.6 Case closure

Community Services will close a case if a referral to a service provider
takes place without court proceedings (i.e. after a safety and risk
assessment or if there are no existing court orders). Where there are
court proceedings, such as a supervision order or an order for provision of
support services, the case closes once any court order expires.

The CSC should meet with the service before closing a case, which is in
line with the practice commitment in the NSW interagency guidelines for
child protection intervention 2006 (Section 3.7.5). It is best if case
closures are discussed at a case meeting, although sometimes this is not
possible, and decisions may be passed on by phone, fax, email or letter.

If the CSC has closed a case, the service provider may ask the manager
casework in the relevant CSC for general advice about case management
or casework with the family. The CSC should be available to give this
input for a time-limited period after case closure. The maximum time after
which CSC input will caese should be determined at the local level.

If a service provider is working with a family where a child’s court order is
about to expire, the CSC will start closing the case as described above.
Once the CSC closes a case, the service provider is expected to continue
providing services to the family as stated in their service specifications
and service agreement with Community Services.

3.7      Assessment after referral

The CSC should give all relevant information to the service provider on
referral, so that they can begin services, start case management (if
appropriate) and conduct an assessment to determine the service mix and
intensity. The CSC should provide information such as court orders, the
care plan, the outcomes of relevant prior assessments and the most
current case plan, including any cultural care plan which identifies factors
of cultural, linguistic and/or religious significance.

The service provider may carry out the assessment with the family and
consult the CSC and other services as appropriate, to finalise the relevant
mix and intensity of services to be delivered. The assessment will:
   Confirm the nature and seriousness of the risk of harm to the child and
    the familial or external risk factors (i.e. problem areas/behaviours,
    including frequency, intensity and duration)
   Review the social/environmental conditions impacting on the child/ren
    and the family




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   Consider family dynamics and, in particular, each member’s potential
    contribution to solving problems that the family faces
   Identify the strengths of the child and other family members
   Select the priority areas for intervention
   Set achievable and measurable goals with a family preservation focus

Depending on the family size and the situation’s complexity, a full
assessment may need a number of visits or interviews with family
members to work out the best service mix and intensity. The service
provider, in their role as case manager, should develop a case plan that
reflects the assessment’s outcomes, together with other written
information from Community Services and details gained from the initial
case meeting and other dialogue.

Service intervention may be home-based, community-based or a
combination of these. Services in the community, such as parenting, child
behaviour management, father’s groups, mother’s groups and playgroups,
are expected to augment home-based services such as individual or family
casework during home visits.

3.8      Case management

Case management responsibility may transfer from Community Services
to the Intensive Family Preservation service provider, in some cases, at or
after referral (see Section 3.4 Transfer of case management).

Where the service provider has case management, each family should
have an assigned case manager to plan, coordinate and implement the
best service mix.

Case management in an Intensive Family Preservation service is time
limited and goal directed. An essential feature of case management is
referral to other suitable community services and advocacy on behalf of
the child and their family. Mediation and negotiation between the child
and their family or family members and other service providers, will also
be an important role in situations where a crisis or conflict arises.

An Intensive Family Preservation service should supply direct services, as
well as coordinate and make active referrals to other service providers
and appropriate community-based programs as necessary. An Intensive
Family Preservation service is encouraged to forge partnerships with other
service providers, schools and businesses. It should also link with existing
broadly-based community activities, such as mother’s groups, father’s
groups, after-school activities for children, education and training
opportunities and work-based training and skills building, to improve the
service mix and promote family preservation goals.




Intensive Family Preservation service provision guidelines
                                                                           18
3.9      Reporting progress to Community Services

The service provider is to report to the CSC on how it complies with
existing court orders, such as a supervision order which places the child or
young person under the Director-General’s supervision, or a court order
for provision of support services. The service provider must also report
progress towards the case plan goals, where Community Services holds
case management. The service provider should give these written reports
to the manager casework at the CSC which has the case plan open. The
service provider should also advise the CSC if the service intervention
ceases before the agreed end date (see section 3.11).

Monitoring and reporting is the responsibility of the service provider to
which the CSC made the referral and cannot be given to a third party.
Where court action is in place or Community Services holds case
management, the service provider should provide to the          manager
casework at the relevant CSC:

   A written report on the progress and compliance with court orders or
    the case plan goals after the initial three months of service delivery
    (or earlier if Community Services requires, because the planned
    service duration is shorter)
   Further reports at three monthly intervals for the duration of any court
    orders or Community Services case management
   A progress/status report at any other time that the service provider
    feels is necessary


The case plan goals should be reviewed at the end of the planned
intervention period, which usually aligns with the duration of any court
orders. To allow the CSC to check the current court order, a case review
will preferably be done three months before the order expires. The service
provider should then send a report to the CSC which may find that:
         o    The Intensive Family Preservation goals have been met
         o    A transition to generalist or other specialist support services is
              needed (decided together with the parents and children, as
              appropriate)
         o    There is a need for a Intensive Family Preservation service
              extension and revised goals and conditions
         o    The Intensive Family Preservation service goals have not been
              met


Depending on the nature of progress reports to the CSC, in monitoring a
court order or case management, and at any time while a service is
underway, a decision may be made by:
   The CSC to cease the Intensive Family Preservation service and take
    action to place the child in out-of-home care



Intensive Family Preservation service provision guidelines
                                                                              19
   The service provider to increase or decrease their level of service
    intensity, duration or mix to meet changes in the needs of the child
    and/or family. The case plan should be updated to show any changes
   The service provider after authorisation by the manager casework at
    the CSC which has the case plan open, to move the child and family
    out of the service to another provider, or to support less intense
    services

If there are no court orders in place and case management is
transferred to the Intensive Family Preservation service provider,
Community Services will close the case and there will be no
requirement for the service provider to report to the CSC on the
family’s progress. However, the service provider is expected to meet
the reporting requirements as stated in the service specification and
service agreement with Community Services.

3.10 Reporting risk of significant harm

A service provider is legally mandated to make a new risk of significant
harm report to Community Services any time that they have reasonable
grounds to suspect that a child or a class of children they are providing a
service to is at risk of significant harm. They must do this under section
23 of the Children and Young Persons (Care and Protection) Act 1998.

‘Reasonable grounds’ refers to the need to have an objective basis to
deduce that a child may be at risk of significant harm, and includes:

   Any new incident or evidence that is consistent with section 23 of the
    Act
   Factors that triggered previous risk of significant harm report/s about
    the child that re-emerge or reoccur through a new incident or evidence

Service providers are legally required to make a new risk of significant
harm report to Community Services if they suspect that a child is
currently at significant risk of harm based on what they can reasonably
judge and supported by their professional training and/or experience.
Service providers should refer to the NSW Online Mandatory Reporter
Guide to assist in determining the level of risk.

This applies whether or not a current court order is in place. A new risk of
significant harm report will enable Community Services to take further
statutory action, if appropriate.

A new risk of significant harm report may be warranted in the following
cases:

   A risk of significant harm concern of a different type from that for
    which the original referral was made
   A significant escalation in existing concerns


Intensive Family Preservation service provision guidelines
                                                                          20
   The existing risk of significant harm concerns remain serious despite
    Intensive Family Preservation services

Where Community Services receives a risk of significant harm report
about a child or a sibling, whilst their family is receiving a service, it will
review the case to see if a family preservation approach remains viable.

The following actions may be taken depending on the risk assessment
outcome of the latest report:
   If the risk of significant harm to the child is not significantly increased
    or urgent, Community Services may negotiate with the service
    provider to continue or modify the Intensive Family Preservation case
    plan goals
   If risk of significant harm to the child has significantly increased or is
    now urgent, Community Services may carry out an emergency
    removal, start proceedings in the Children’s Court or seek a variation
    to existing care orders. In some cases, Intensive Family Preservation
    services may continue to work with the family, if appropriate

3.11 Vacancy management

The Intensive Family Preservation service is responsible for telling the CSC
within its catchment of any service vacancy and keeping accurate and
timely records of service use to meet the Service Agreement. The service
provider should contact their CSCs on a fortnightly basis or at a timeframe
negotiated between the service provider and CSC to advise of any current
or forthcoming vacancies. The CSC will provide regular updates to the
Regional Partnership and Planning team on vacancy management.

Any plan to extend a service beyond the agreed time will be done
together with the appropriate CSC where a current court order is in place.

As far as possible and to ensure adequate throughput, the service
provider should work closely with the CSC to meet the original agreed
time for service provision. Extensions will only be considered in cases
where continuing the service is critical to a successful family preservation
outcome. Any service extension should be included in a revised case plan
agreed with the family and the manager casework (where there are
current court orders).

3.12 Service provider withdraws services


The Intensive Family Preservation service provider may end their service
intervention before the agreed end date if any of the following apply:
   The child/children are removed from the family (long-term) and placed
    in out-of-home care or another placement (such as with kin)
   The family chooses to no longer continue working with the service


Intensive Family Preservation service provision guidelines
                                                                             21
   The family relocates to another area (whether or not a transfer is
    made to a new service provider)
   Safety issues make it unsafe for the Intensive Family Preservation
    service staff or others involved in service delivery to the family
   Despite the service provider’s persistent efforts, the family do not
    make themselves available for the services offered or are assessed as
    not working sufficiently towards the agreed goals
   The child and family meet the case plan goals faster than expected and
    are ‘stepped down’ to other services, such as less intense family
    support services, before the agreed end date.

Any decision to stop services should be made after discussing it with the
child and family, and any interagency partners who are actively engaged
in carrying out case plan goals. Services need to consult Community
Services about a decision to stop services only in cases with a
current court order (Community Services has an open case plan)
or if Community Services holds case management. For other cases
the length of time the service provider works with the family will be
determined by these service provision guidelines.

3.13 Case transfers

The same Intensive Family Preservation service provider will continue
intervention with a family as far as possible. A transfer to another service
within the same catchment area would occur only in the most
extraordinary circumstances.

Transfers to another catchment may only happen if the child and their
family move home stating that they are not returning and where the
existing service provider can no longer practicably supply the service. In
such cases, the service will advise the CSC who will make arrangements
to transfer the family to another service provider who can give equal or
related services (if Community Services has an open case plan). The
safety, welfare and wellbeing of the child together with their family’s
needs, will be the main concern when arranging case management
transfer.

Community Services must authorise any decision to transfer case
management between service providers if it has an open case plan (i.e.
care orders are current). A case meeting between Community Services,
the service provider and any other relevant parties will be held to make
this decision. Where a case is transferred between service providers from
one Community Services region to another, the forwarding CSC will
transfer any open case plan to the relevant CSC in the new region. These
arrangements are best carried out in a case meeting with the child, their
family and other relevant parties, to ensure a smooth transfer. Where a
meeting is not possible, arrangements may be made via teleconference.

Where there is no court order and Community Services does not have an
open case plan or hold case management, a Community Services

Intensive Family Preservation service provision guidelines
                                                                          22
caseworker will not be involved the transfer arrangements. However, the
referring and receiving service providers will both need to advise the CSC
with its catchment so that the vacancy register can be updated.

3.14 Exchange of information

As part of a referral process, Community Services should exchange
information with contracted service providers and any other relevant
‘prescribed agencies’, to support the child or young person in remaining at
home with the help of Intensive Family Preservation services, where
agreement to participate has been obtained from the child or young
person’s parent(s) or primary carer. This information includes the
following:

   Client profile including name(s), birth date, health, education, family
    details (including siblings) and the outcomes of relevant prior
    assessments
   Professional reports, including recommendations for follow-up
   Current case plan, including any risk issues and safety plan
   Information about the child or young person’s parents, extended
    family, significant others, siblings and former carers

Community Services, contracted service providers and any other
prescribed agencies do however have a legal responsibility to protect the
confidentiality of privileged information they receive to help them provide
Intensive Family Preservation services to a child or young person, their
family and/or carers from disclosure to any non-prescribed bodies or
individuals.

Service providers must have policies and procedures that ensure the
effective management and security of client files and records. This is
necessary for the Intensive Family Preservation program to meet NSW
privacy legislation requirements and appropriate practice standards.

Service providers need to tell children and young people that they can
access their personal information. They can ask for this under section 14
of the Privacy and Personal Information Protection Act 1998 (PPIP). Their
health information is available under the seventh health privacy principle
of the Health Records and Information Privacy Act 2002.

Service providers policy and procedures on privacy protection should also
include information outlining their complaints handling and dispute
resolution procedures. If a child or young person feels their privacy has
not been adequately protected, complaints can also be made to the
Privacy Commissioner.




Intensive Family Preservation service provision guidelines
                                                                         23
3.15      Dispute Resolution

The service agreement commits both Community Services and service
providers to work together in the planning and delivery of funded
programs, however sometimes disputes may arise. Agencies may have
matters that:

        They wish to raise with Community Services
        Other service providers raise with them about a program and/or
         become aware of matters raised between service providers about
         the Intensive Family Support service
        Clients raise with them

The dispute resolution process to be followed is detailed in the (10/11)
Service Agreement: Dispute Resolution – section 14, and Dispute
Resolution Process – attachment 2 and in the Child wellbeing and Child
Protection – NSW Interagency Guidelines. These procedures apply to
interagency or client disputes and to those with Community Services.

Where Community Services has case management the child’s caseworker
will be the first point of contact for raising a dispute. When case
management rests with the service provider, the local CSC will be the
contact point.

3.16 Court Orders

Families referred to an Intensive Family Support service may or may not
be subject to a court order.

        The child may have been assessed as being at risk of significant
         harm and referred to the service without court action commencing
        The child may be living at home and there is an existing court order
         such as a supervision order
        The child has been in an emergency OOHC placement and is to be
         returned to their family with a Children’s Court order for provision
         of support services or supervision




Intensive Family Preservation service provision guidelines
                                                                           24
4.       Resources

The following links may help Intensive Family Preservation service
providers and includes documents on Community Services website, the
internet, resources in the service provision guidelines and organisations.

4.1      Fact sheets
Charter of Rights for Children and Young People in Care
Report into Child Protection in NSW
Keep Them Safe

4.2      Forms, letters and templates
Consent for Provision of Information Form for Referral to a Family
Preservation Service
Intensive Family Preservation Referral Form
Referral letter from Community Services to NGO
Case management transfer confirmation letter




Intensive Family Preservation service provision guidelines
                                                                        25
Glossary of terms and acronyms
Glossary of terms

 Case closure                Case closure will occur when no further case management
                             responsibility or tasks are required for a child or young person.
                             This may happen when a a child/young person is transferred to
                             another service

 Case                        The process of assessment, planning, implementation and
 management                  monitoring that aims to strengthen families and decrease risks to
                             children and young people through integrated and coordinated
                             service delivery. It is an agency’s responsibility to ensure that all
                             components are addressed and reviewed on a regular basis.

 Case meetings               Held to help with information sharing, case review, decision-
                             making and interagency coordination. The meeting’s purpose will
                             depend on the particular type of plan or action needed and is the
                             primary vehicle for case planning. May be held with people
                             attending or via telephone.

 Case plans                  An accurate and up-to-date record of the decisions, services and
                             actions to address the needs of a child or young person.
                             Developed from the start of involvement and reviewed at regular
                             intervals. Need to consider what is to be achieved through
                             intervention and the intended outcome for the child or young
                             person.
                             Case plans must be documented and identify the goal, objectives
                             and tasks with clearly identified responsibilities and time frames.
                             Goals must be realistic and achievable within the available
                             resources. The child or young person and other key stakeholders
                             should be told what the goals are.

 Case planning               Identifies strategies that will address the physical, emotional,
                             educational, social, religious and cultural needs of a child or
                             young person and their family.
                             An interactive process that ensures all parties participate and are
                             clear about the goal and objectives of intervention, the issues to
                             be addressed and their responsibilities for the tasks involved.

 Casework                    Practical day-to-day involvement with children, young people,
                             their carers and families. It generally involves implementing the
                             case plan, and coordinating and monitoring services and
                             supports.

 Child                       A person who is under the age of 16 years.

 Court Orders                The Children’s Court has the authority to make a variety of
                             orders about the care and protection of a child or young person.
                             These include assessment orders, interim care orders,
                             supervision orders, orders allocating parental responsibility for a
                             child or young person, orders prohibiting an act by a person with
                             parental responsibility, contact orders, orders for the provision of
                             support services, orders to attend therapeutic or treatment
                             programs and variation and rescission of orders.


Intensive Family Preservation service provision guidelines
                                                                                         26
 Cultural                    Set of congruent behaviours, attitudes, and policies that come
 competence                  together in a system, agency, or among professionals and
                             enables that system, agency, or those professionals to work
                             effectively in cross-cultural situations (Cross et al., 1989; Isaacs
                             & Benjamin, 1991).
                             Operationally defined, cultural competence is the integration and
                             transformation of knowledge about individuals and groups of
                             people into specific standards, policies, practices, and attitudes
                             used in appropriate cultural settings to increase the quality of
                             services [for those specific groups of people]; …hereby producing
                             better outcomes (Davis, 1997 ).
                             There are five essential elements that contribute to a system's
                             ability to become more culturally competent. The system should:
                             (1) value diversity
                             (2) have the capacity for cultural self-assessment
                             (3) be conscious of the ‘dynamics’ inherent when cultures
                             interact
                             (4) institutionalise cultural knowledge
                             (5) develop adaptations to service delivery reflecting an
                                understanding of diversity between and within cultures.

 Funding                     The money that Community Services allocates to an agency to
                             provide, arrange and manage services.

 Goal                        Defines the purpose of the intervention and helps structure the
                             corresponding objectives and tasks, allowing all parties, including
                             the child or young person, to get a clear picture of the intended
                             outcome. The appropriateness of the case plan goal and the
                             amount of progress being made to achieve it should be regularly
                             reviewed through ongoing, regular reviews. The case plan goal
                             can change as the child and family’s circumstances change over
                             time.

 Monitoring                  Monitoring is the process that ensures objectives stay relevant to
                             meeting the identified case plan goal and that the tasks in the
                             case plan are undertaken.
                             Monitoring requires getting regular feedback from the client,
                             carers, and service providers to find out if services are delivered
                             in the way set out in the case plan and if needs have changed
                             over time.

 Objective                   Milestones to be met to achieve the case plan goal. There is
                             usually more than one objective in a case plan and they all must
                             be specific, time framed, achievable and results orientated.
                             Objectives should be written as an ‘outcome statement’ such as
                             ‘increase parenting capacity’, to make it easier to develop the
                             tasks, measures and responsibilities needed for achievement.

 Out-of-home                 Care and control of a child or young person at a place other than
 care (OOHC)                 their usual home by a person that is not their parent. It includes
                             care and control under an order of the Children’s Court or when
                             they are a protected person for more than 14 days or for a total
                             of more than 28 days in any 12-month period.




Intensive Family Preservation service provision guidelines
                                                                                        27
 Outcomes                    Outcomes are benefits for participants during or after their
                             involvement with the Intensive Family Preservation services. For
                             children and young people it might be that there are no longer
                             risks of significant harm.

 Relative                    The definition of ‘relative’ in the Children and Young Persons
                             (Care and Protection) Regulation 2000 refers to:
                                     parents, siblings, grandparents, step-parents, step-
                                      sisters, aunts, uncles (whether by consanguinity or
                                      affinity) of the other person


                                     if the other person has parental responsibility (but not
                                      including the Minister or a person who has parental
                                      responsibility other than in his or her personal capacity)
                                     if the child or young person has been placed in the care or
                                      custody of the other person in accordance with the
                                      Adoption of Children Act 1965.

 Review                      Assesses whether the case plan goal has been met and if a
                             change to the plan is needed. Case plans should be reviewed
                             when a child or young person enters care, for a placement
                             change or when an unplanned change in circumstances for either
                             the child or their family occurs. Ideally, the review process
                             should include a meeting with all relevant parties.

 Service                     The document that a service provider signs about its delivery of
 agreement                   IFP program services.

 Service closure             The act of shutting, or closing down, an IFP program or service.

 Service provider            The organisation that is contracted to provide the services as
                             outlined in the service agreement and service specification.

 Service                     The mechanism which translates into contractual terms both
 specification               Community Services and the funded agency’s plans for service
                             provision. It describes the types of activities and expected
                             achievements of the project over a specified period.

 Task                        Discrete activities that are measurable and have definite time
                             limits for completion. Responsibility for achieving each task
                             should be assigned to individual people with their agreement,
                             including the child or young person, their parents and service
                             providers.

 Transition                  Preparing and supporting a child or young person moving to
                             another service, placement (transfer of case management) or
                             leaving care.

 Young person                A person aged above 16 years but under the age of 18 years (or
                             any person under the age of 18 years under the Crimes Act 1900
                             and Commission for Children and Young People Act 1998).




Intensive Family Preservation service provision guidelines
                                                                                         28
Acronyms

****                         Aboriginal and Torres Strait Islander (*not shortened)
CALD                         Culturally and linguistically diverse
ADHC                         Ageing, Disability and Home Care
CS                           Community Services
FOI                          Freedom of information
IFP                          Intensive Family Preservation
KiDS                         Key Information and Directory System
MOU                          Memorandum of understanding
NGO                          Non-government organisation
OCCG                         NSW Office for Children – the Children’s Guardian
OOHC                         Out-of-home care
ROSH                         Risk of significant harm report




Intensive Family Preservation service provision guidelines
                                                                                      29
Attachment 1 Intensive Family Preservation Referral Form




INTENSIVE FAMILY PRESERVATION
REFERRAL FORM


Managing CSC Details

CSC                                                Case Manager

Caseworker                                         Phone

Email                                              Fax

Date of referral                                   Completed by

Eligibility for Family Preservation Services

Child(ren) aged 0-15 years living with parent(s)    Yes                           No
immediate family?

Child(ren) aged 12-15 years living independently    Yes                           No
of their family?

Initial CS assessment undertaken to determine       Yes                           No
eligibility for intensive family preservation
services?

Case Management Transfer

Is case management being transferred from CS to      Yes                           No
the intensive family preservation service?

Parent(s) or Primary Carer’s Details

Name of primary                                                   Name of other
carer                                                             carer

Address                                                                            Phone no:

Cultural                                              Language spoken at home
background




Intensive Family Preservation service provision guidelines
                                                                                               30
Religion                                        Specific needs regarding
                                                religious observance


Details of child(ren)

1. Child’s name                                    Preferred name

  Date of Birth                           Age                              Gender

  Aboriginal        Yes              No                Not sure

2. Child’s name                                    Preferred name

  Date of Birth                           Age                              Gender

  Aboriginal        Yes              No                Not sure

3. Child’s name                                    Preferred name

  Date of Birth                           Age                              Gender

  Aboriginal        Yes              No                Not sure

4. Child’s name                                    Preferred name

  Date of Birth                           Age                              Gender

  Aboriginal        Yes              No                Not sure

Consent to provide referral information

Has parent, primary carer, or child living          Yes                                 No         (Referral cannot proceed)
independently of family, agreed to referral?

Has necessary consent been obtained for             Yes            (Attach)             No         (Obtain consent)
release of this information?

Who gave their                Parent(s)                Primary Carer(s)                 Child living independently of their
consent?                                                                                                            family

Type of consent obtained                                  Verbal              Written        (Attach completed consent form)


Information, referral and advocacy

Issues families may require assistance to address

Domestic violence                                   Yes                                                No

Alcohol or substance misuse or abuse                Yes                                                No

Financial stress                                    Yes                                                No

Poor and inappropriate housing                      Yes                                                No

Child has complex or high needs which impact        Yes                                                No
on the coping skills and personal resources of

Intensive Family Preservation service provision guidelines
                                                                                                             31
the family or parent(s)

Mental health issues                              Yes             Provide details below         No

Other issues                                      Yes             Provide details below         No




Support needs

Does child have any known medical issues?         Yes        Provide details below         No           Unknown



Does child, parent(s) or carer(s) have any        Yes        Provide details below         No           Unknown
known mental health issues?



Does child, parent(s) or carer(s) have any        Yes        Provide details below         No           Unknown
known disabilities?



Does child have any known educational             Yes        Provide details below         No           Unknown
issues?



Does child have any known behavioural             Yes        Provide details below         No           Unknown
issues?



Is child or carer currently receiving any other   Yes        Provide details below         No           Unknown
kinds of support services?



Attachments
The following documents are attached to this referral form

Consent Form              Yes         No            Case Plan                             Yes              No

Initial CS
                          Yes         No            Risk and Safety Plan                  Yes              No
Assessment

Court Orders              Yes         No            Other (please list below)             Yes              No




Case manager’s                                        Signature                                  Date
name




Intensive Family Preservation service provision guidelines
                                                                                                     32
Attachment 2 Consent for Provision of Information Form for Referral to
an Intensive Family Preservation Service




              CONSENT FOR PROVISION OF INFORMATION FORM
                 FOR REFERRAL TO AN INTENSIVE FAMILY
                        PRESERVATION SERVICE

         Consent to provide your personal information




         I/we
         …………………………………………………………………………
         ……………………………….
                  (please print your name/s)


         Agree             Do not agree               (please tick one box)


         to my/our personal information being collected, held and sent to
         <name of service provider> and the local Community Services
         Centre so that they can determine if my/our family is eligible for
         <type of service>.

         My/our consent will stop if I/we give <name of service provider>
         notice in writing.

         I/we have been informed about how our personal information will
         be used and I/we give my/our information voluntarily.



         Signature
         …………………………………………………………………………
         … Date ...../……./……



         Signature
         …………………………………………………………………………
         … Date ...../……./……



Intensive Family Preservation service provision guidelines
                                                                                33
CONSENT FOR PROVISION OF INFORMATION FORM (continued)

         Consent on behalf of your child or family member

         I/we
         …………………………………………………………………………
         ……………………………
                  (please print your name/s)


         Agree             Do not agree               (please tick one box)


         to the personal information of my/our children or family members

                               (Please print name of each child)




         being collected, held and sent to <name of service provider> and
         the local Community Services Centre so that they can determine
         if my/our family is eligible for <type of service>.

         My/our consent will stop if I/we give <name of service provider>
         notice in writing.

         I/we have been informed about how our personal information will
         be used and I/we give my/our information voluntarily.


         Signature
         …………………………………………………………………………
         … Date ...../……./……

         Signature
         …………………………………………………………………………
         … Date ...../……./……



Intensive Family Preservation service provision guidelines
                                                                                34
              CONSENT FOR PROVISION OF INFORMATION FORM


         Informed verbal consent

         I
         …………………………………………………………………………
         …………………………………

                  (name and position of Community Services worker)


         obtained the verbal informed consent of
         …………………………………………………………….

                        (print parent, primary carer, or child’s name)


         for Community Services to collect, hold and send the personal
         information of:



                    (print name of each person consent obtained for)




         to <name of service provider> and the local Community Services
         Centre so that they can determine if the family or child is eligible
         for <type of service>.



         Signature      …………………………………………………………
         Date ...../……./……



Intensive Family Preservation service provision guidelines
                                                                                35
         Attachment 3 Referral letter from Community Services to
         NGO




               REFERRAL LETTER FROM Community
                       Services TO NGO

         <Agency name>                                              <DPP office>
         <Contact person>                                             <Address>
         <Address>
                                                                          <Ref. No:>




         Dear <Name>

                  Name of child:              <Name>

                  Date of birth:              <DOB>

                  Date of referral:           <Date>



         <Name> is referred to <agency> for a < type of service > based
         on current information about your service. Case management
         responsibility for <name> is being transferred to <name>/will
         remain with Community Services.

         <Caseworker name and position> will be in contact with you to
         discuss arrangements, provide information about the child and
         their family, organise a case meeting and confirm case
         management responsibilities. If you have any questions about
         this referral letter please contact me on <phone number>.

         Yours sincerely



         <Worker name>
         <Position>




Intensive Family Preservation service provision guidelines
                                                                            36
         Attachment 4 Case management confirmation letter




  CASE MANAGEMENT TRANSFER FROM CS TO NGO

<Agency name>                                                           <name of CSC>
<Contact person>                                                      <Contact person>
<phone number>                                                         <phone number>
<Address of Agency>                                                   <Address of CSC>


Case Management Transfer meeting was held:
Date:
Place where Case Management Transfer meeting was held:
Participants at the Case Management Transfer meeting including position and agency
details:
Dear <Name of Agency contact person>

         Name of child:              <Name>

         Date of birth:              <DOB>

         Date of case management transfer:                   <Date>

Following the Case Management Transfer meeting detailed above, case
management responsibilities of <Name> is transferred from <this date> from
<name of CSC> to <agency>.



Yours sincerely



<DoCS Worker name>
<DoCS Position>




Intensive Family Preservation service provision guidelines
                                                                           37
Confirming receipt of this letter:
< Name of Agency contact person >, <Agency name>

Signature:                                              Date:




Intensive Family Preservation service provision guidelines
                                                                38

				
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