Global Business Development Insurance in Chicago IL Resume James Donaldson

					James L. Donaldson
                                                                        Web Portfolio:
                                                                                  T: 708-444-7284 M: 708-307-4016
                                                                                                  Tinley Park, IL 60487

Drive double-digit international and domestic growth and market penetration through development, leadership, and
motivation of high-quality business operations. Expert at orchestrating entire business cycle from opportunity
identification, to customer capture and retention, through instilling value-based selling into sales teams. Execute
business plans that align resources in support of sales goals while building strong customer relationships. Consistently
deliver exceptional revenue and profit performance in highly-competitive markets through expertise in:
          Business Performance Improvement / Metrics     Leveraging Strategic Global Partnerships
          Global M&As / Restructures / Consolidations    Optimizing Customer Experience
          Multi-Functional Collaboration / Leadership    Maximizing Financial Performance / ROI
          Market Analysis & Solutions Development        Distribution Channel Management
                                 Team Development / Deployment / Motivation

                                           EXECUTIVE EXPERIENCE
The Warranty Group, Chicago, IL (Expatriated to China, 2010 – 2011)                                      2000–2011
World's leading single-source provider of extended service plans and related benefits for manufacturers, distributors,
and retailers with $1.2 billion in revenue and 1,800-employee global workforce across 33 countries.
  [Directorships between 2005-2011: Virginia Surety Company, Inc.; Virginia Surety Compania de Seguros;
  The Warranty Group, Colombia, S.A.; The Warranty Group de Mexico, S.A. de C.V. (Chairman); The Warranty
  Group Operadora de Servicios, S.A. de C.V. (Chairman); AWST (Thailand), Co. Ltd.; The Warranty Group
  Korea, Inc.; Warranty Services Asia-Pacific Pty., Ltd.; The Warranty Group Australasia, Pty., Ltd.]
  President International Markets (2011)
  Promoted to manage growth and development of international markets with 720-member organization after raising
  annual revenue from $8 million to $250 million over 10 years.
        Increased revenue 10% through development of short-term products launched in key international markets.
        Decreased claims 12% as a result of deploying new claim monitoring and scoring process.
        Exceeded budgeted PTI 22% achieving record year.
        Improved call retention to more than 99% after establishing new call center standards in Asia Pacific markets
        that virtually eliminated abandoned calls.
  Executive Vice President, International Markets (2009–2011)
  Provided direction and leadership for 722-member organization focused on driving revenue growth across
  Argentina, Brazil, Colombia, Mexico, Peru, Australia, Malaysia, Japan, Korea, and China through development and
  implementation of long-term strategic plan with full P&L accountability.
        191% YOY increase in pre-tax income realized that eliminated $6 million regional operating loss and achieved
        profitability by overhauling organization management, policies, and contracts.
        Generated $1.2 million quarterly saving while protecting company image in foreign market through leveraging
        contract conditions that forced client to cancel contract vs. company.
        Retained 95% of all clients during crisis in key market as a result of implementing crisis management plan,
        securing company assets and resources, and initiating save procedures.
  Executive Vice President, Latin American Markets (2005–2009)
  Led 400-member organization with P&L accountability for Argentina, Brazil, Colombia, Mexico, Peru, and Puerto
        50% ROI produced in strategic market through identification of low risk investment opportunity.
        Delivered 29% CAGR for five consecutive years through using new strategic direction, pricing methodology,
        and infrastructure investments resulting in more rapid growth.
        Improved operational efficiency 22% through implementation of Balanced Scorecard.
James L. Donaldson                                                                                         Page 2 of 2

  Executive Vice President, Latin American Markets (continued)
        Acquired insurance company to comply with new regulations enabling 100% increase in new product sales in
        six months and 17% overall growth in first year.
        40% sales growth realized as a result of leveraging relationship with Toyota Motors in Europe and Japan to
        gain access and agreements with Toyota in selected Latin American markets.
        Expanded market penetration 17% through development and implementation of new account management
        policy and procedures.
        Increased region sales 25% following implementation of new distribution channel.
        Boosted sales 7% by growing Sony relationship from one to two additional countries.
  Vice President, Latin American Markets (2000–2005)
  Directed 300-member organization increasing annual revenue by average 20%.
        Leveraged Carrefour Argentina relationship to gain position in two new countries that increased sales 12%.
        Deployed new product that doubled new product sales in 180 days.
        Captured new client that increased sales for Brazil BU 18%
        Reduced general expenses 60% by restructuring BU to minimize exposure to local economic events.

American International Group (AIG), New York, NY                                                            1998–2000
Industry leader in underwriting service contracts for world’s largest and most recognizable brands and vast spectrum of
consumer and commercial products.
  Vice President, International Warranty
  Developed extended warranty programs and managed P&L for international BUs across 24 countries.
        $60 million in new consumer product warranty premiums realized after restructuring international division and
        eliminating auto warranty coverage.
        Secured Whirlpool Corporate account in Brazil, increasing division revenue more than 80%.

Additional Career Positions
  Broker, DDF, Incorporated, North Richland Hills, TX (1996–1998)
  Vice President, Warrantech Corporation, Euless, TX (1991–1996)

                            College Coursework, University of Arizona, Tucson, AZ

                                      PROFESSIONAL DEVELOPMENT
     Certificate of Participation, Mills College, Oakland, California, NARDA School of Service Management
         Certificate of Participation, University of California San Diego, NARDA Institute of Management
 Certificate of Participation, University of Notre Dame, Continuing Education, NARDA Institute of Management
                                Dale Carnegie Management Seminar, Dale Carnegie

                                 Honorable Discharge, E-4, United States Air Force

Description: James Donaldson drives double-digit international and domestic growth and market penetration through development, leadership, and motivation of high-quality business operations.