James L. Donaldson
Web Portfolio: http://webprofile.info/jdonaldson/
T: 708-444-7284 M: 708-307-4016
Tinley Park, IL 60487
C-LEVEL GLOBAL BUSINESS EXECUTIVE
CEO / PRESIDENT/ DIVISION PRESIDENT / EVP BUSINESS DEVELOPMENT
Drive double-digit international and domestic growth and market penetration through development, leadership, and
motivation of high-quality business operations. Expert at orchestrating entire business cycle from opportunity
identification, to customer capture and retention, through instilling value-based selling into sales teams. Execute
business plans that align resources in support of sales goals while building strong customer relationships. Consistently
deliver exceptional revenue and profit performance in highly-competitive markets through expertise in:
Business Performance Improvement / Metrics Leveraging Strategic Global Partnerships
Global M&As / Restructures / Consolidations Optimizing Customer Experience
Multi-Functional Collaboration / Leadership Maximizing Financial Performance / ROI
Market Analysis & Solutions Development Distribution Channel Management
Team Development / Deployment / Motivation
The Warranty Group, Chicago, IL (Expatriated to China, 2010 – 2011) 2000–2011
World's leading single-source provider of extended service plans and related benefits for manufacturers, distributors,
and retailers with $1.2 billion in revenue and 1,800-employee global workforce across 33 countries.
[Directorships between 2005-2011: Virginia Surety Company, Inc.; Virginia Surety Compania de Seguros;
The Warranty Group, Colombia, S.A.; The Warranty Group de Mexico, S.A. de C.V. (Chairman); The Warranty
Group Operadora de Servicios, S.A. de C.V. (Chairman); AWST (Thailand), Co. Ltd.; The Warranty Group
Korea, Inc.; Warranty Services Asia-Pacific Pty., Ltd.; The Warranty Group Australasia, Pty., Ltd.]
President International Markets (2011)
Promoted to manage growth and development of international markets with 720-member organization after raising
annual revenue from $8 million to $250 million over 10 years.
Increased revenue 10% through development of short-term products launched in key international markets.
Decreased claims 12% as a result of deploying new claim monitoring and scoring process.
Exceeded budgeted PTI 22% achieving record year.
Improved call retention to more than 99% after establishing new call center standards in Asia Pacific markets
that virtually eliminated abandoned calls.
Executive Vice President, International Markets (2009–2011)
Provided direction and leadership for 722-member organization focused on driving revenue growth across
Argentina, Brazil, Colombia, Mexico, Peru, Australia, Malaysia, Japan, Korea, and China through development and
implementation of long-term strategic plan with full P&L accountability.
191% YOY increase in pre-tax income realized that eliminated $6 million regional operating loss and achieved
profitability by overhauling organization management, policies, and contracts.
Generated $1.2 million quarterly saving while protecting company image in foreign market through leveraging
contract conditions that forced client to cancel contract vs. company.
Retained 95% of all clients during crisis in key market as a result of implementing crisis management plan,
securing company assets and resources, and initiating save procedures.
Executive Vice President, Latin American Markets (2005–2009)
Led 400-member organization with P&L accountability for Argentina, Brazil, Colombia, Mexico, Peru, and Puerto
50% ROI produced in strategic market through identification of low risk investment opportunity.
Delivered 29% CAGR for five consecutive years through using new strategic direction, pricing methodology,
and infrastructure investments resulting in more rapid growth.
Improved operational efficiency 22% through implementation of Balanced Scorecard.
James L. Donaldson Page 2 of 2
Executive Vice President, Latin American Markets (continued)
Acquired insurance company to comply with new regulations enabling 100% increase in new product sales in
six months and 17% overall growth in first year.
40% sales growth realized as a result of leveraging relationship with Toyota Motors in Europe and Japan to
gain access and agreements with Toyota in selected Latin American markets.
Expanded market penetration 17% through development and implementation of new account management
policy and procedures.
Increased region sales 25% following implementation of new distribution channel.
Boosted sales 7% by growing Sony relationship from one to two additional countries.
Vice President, Latin American Markets (2000–2005)
Directed 300-member organization increasing annual revenue by average 20%.
Leveraged Carrefour Argentina relationship to gain position in two new countries that increased sales 12%.
Deployed new product that doubled new product sales in 180 days.
Captured new client that increased sales for Brazil BU 18%
Reduced general expenses 60% by restructuring BU to minimize exposure to local economic events.
American International Group (AIG), New York, NY 1998–2000
Industry leader in underwriting service contracts for world’s largest and most recognizable brands and vast spectrum of
consumer and commercial products.
Vice President, International Warranty
Developed extended warranty programs and managed P&L for international BUs across 24 countries.
$60 million in new consumer product warranty premiums realized after restructuring international division and
eliminating auto warranty coverage.
Secured Whirlpool Corporate account in Brazil, increasing division revenue more than 80%.
Additional Career Positions
Broker, DDF, Incorporated, North Richland Hills, TX (1996–1998)
Vice President, Warrantech Corporation, Euless, TX (1991–1996)
College Coursework, University of Arizona, Tucson, AZ
Certificate of Participation, Mills College, Oakland, California, NARDA School of Service Management
Certificate of Participation, University of California San Diego, NARDA Institute of Management
Certificate of Participation, University of Notre Dame, Continuing Education, NARDA Institute of Management
Dale Carnegie Management Seminar, Dale Carnegie
Honorable Discharge, E-4, United States Air Force