Customer Service Manager in Albuquerque NM Resume Kipp Price by KippPrice


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									                                           KIPP L. PRICE
Albuquerque, NM 87120                                                                       Cell (816) 510-7192

                                         CAREER HIGHLIGHTS

       10 plus years in customer service
       10 plus years in management
       2 plus years in sales management
       Excellent communication skills both written and verbal
       Excellent organizational skills and problem solving abilities
       Proficient in computer programs both commercial and business-specific

                                    PROFESSIONAL EXPERIENCE

Founder: Customer Service Mgr.                           07/12—Present Overland Park, KS
Leaders in Logistics & Supply Chain Customer Service Management in the Albuquerque, New
Mexico Area, Logistics Transportation

McKeever Enterprises, Inc                                07/10—07/12 Overland Park, KS
Deli Clerk

K&L Coffee Houses, LLC                                   11/08—07/10 Overland Park, KS

Mogul Staffing / MetaPro I/T Solutions                   10/07—11/08 Leavenworth, KS
Permanent placements for Construction Professionals / Executive Management / Contract IT
Consultant Placements

Coffman Insurance                                         02/04—09/07
                                                          Overland Park, Kansas
Agency Producer / Health & Life Insurance sales / Work Comp Specialist / Property & Casualty
Successful sales in all insurance lines Secured largest Group Health account in agency.
Promoted to head of Worker’s Compensation Dept.

Coffee Café, Inc.                                        5/01—7/03
                                                         Kansas City, MO

Return Products Management, Inc. (RPM)                   6/97—5/2001
                                                         Olathe, Kansas
Vice President of Sales & Marketing
Collaborated with President for strategic planning and budget development for the sales and marketing
department. Generated sales leads, developed sales proposals and gave sales presentations. Researched
and analyzed market conditions for future sales opportunities. Managed projects for all new customer
accounts. This involved managing contract negotiation, customer requirements, deliverables, project
implementation, departmental coordination and communications. Major accomplishments included:

       Secured Fortune 500 Company in the first 2 months as VP of Sales & Marketing
       Secured 4 new accounts in the first 6 months initial revenue totaling over $750,000
       Improved customer relations through strategic marketing implementation

Director of Operations
Managed 3 U.S. warehouse operations and 1 Canadian warehouse operation designed to consolidate part
returns and maximize freight savings for Original Equipment Manufacturer (OEM) customers. Managed Class
8 heavy truck parts recovery operation to provide JIT materials inventory for truck manufacturer. Managed all
hiring and training of warehouse personnel. Major accomplishments included:

        Transitioned an out-source operation in Canada to a wholly owned subsidiary.
        Implemented Canadian warranty project.
        Developed team environment for increased productivity.

Manager of Customer Support (Call Center)
Managed the call center and implementation of all new dealers to the Core Consolidation Program. Managed
dealer calls and procedural compliance. Coordinated and communicated all changes of existing programs
from the OEM to the dealers. Major accomplishments included:

        Implemented 220 dealers into the Core Consolidation Program
        Exceeded customer expectation by reconciling dealer discrepancies

Penske Logistics                                            5/95—5/97
                                                            North Kansas City, Missouri
Manager of Logistics Centers
Responsible for the budgets and the operations of three locations as a third party contract carriage logistics
operation. Managed the deliveries of the customer’s product by utilizing 20 drivers and an office assistant.
Major accomplishments included:

        Improved on-time deliveries from 92% to 99%
        Saved a customer over $100,000 through better management of equipment and manpower
        Reduced driver turnover from 50% to 0%; reduced accidents and injuries by 75%
        Implemented incentive payroll system; improved driver productivity by 10% in first 90 days


    The Coffman Group
    (3-month sales course)

    Johnson County Community College
    (Marketing and Business)

    Block School of Business / UMKC
    (Logistics, Transportation Law, Claims, Traffic & Transportation)

    Longview Community College (Blue Springs Extension)
    (English Writing 101 & 102)


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