Customer Service Manager in Albuquerque NM Resume Kipp Price
Kipp Price has 10 plus years experience in customer service management.
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KIPP L. PRICE Albuquerque, NM 87120 Cell (816) 510-7192 email@example.com CAREER HIGHLIGHTS 10 plus years in customer service 10 plus years in management 2 plus years in sales management Excellent communication skills both written and verbal Excellent organizational skills and problem solving abilities Proficient in computer programs both commercial and business-specific PROFESSIONAL EXPERIENCE Founder: Customer Service Mgr. 07/12—Present Overland Park, KS Leaders in Logistics & Supply Chain Customer Service Management in the Albuquerque, New Mexico Area, Logistics Transportation McKeever Enterprises, Inc 07/10—07/12 Overland Park, KS Deli Clerk K&L Coffee Houses, LLC 11/08—07/10 Overland Park, KS Barista Mogul Staffing / MetaPro I/T Solutions 10/07—11/08 Leavenworth, KS Recruiter Permanent placements for Construction Professionals / Executive Management / Contract IT Consultant Placements Coffman Insurance 02/04—09/07 Overland Park, Kansas Agency Producer / Health & Life Insurance sales / Work Comp Specialist / Property & Casualty Successful sales in all insurance lines Secured largest Group Health account in agency. Promoted to head of Worker’s Compensation Dept. Coffee Café, Inc. 5/01—7/03 Kansas City, MO Return Products Management, Inc. (RPM) 6/97—5/2001 Olathe, Kansas Vice President of Sales & Marketing Collaborated with President for strategic planning and budget development for the sales and marketing department. Generated sales leads, developed sales proposals and gave sales presentations. Researched and analyzed market conditions for future sales opportunities. Managed projects for all new customer accounts. This involved managing contract negotiation, customer requirements, deliverables, project implementation, departmental coordination and communications. Major accomplishments included: Secured Fortune 500 Company in the first 2 months as VP of Sales & Marketing Secured 4 new accounts in the first 6 months initial revenue totaling over $750,000 Improved customer relations through strategic marketing implementation 1 Director of Operations Managed 3 U.S. warehouse operations and 1 Canadian warehouse operation designed to consolidate part returns and maximize freight savings for Original Equipment Manufacturer (OEM) customers. Managed Class 8 heavy truck parts recovery operation to provide JIT materials inventory for truck manufacturer. Managed all hiring and training of warehouse personnel. Major accomplishments included: Transitioned an out-source operation in Canada to a wholly owned subsidiary. Implemented Canadian warranty project. Developed team environment for increased productivity. Manager of Customer Support (Call Center) Managed the call center and implementation of all new dealers to the Core Consolidation Program. Managed dealer calls and procedural compliance. Coordinated and communicated all changes of existing programs from the OEM to the dealers. Major accomplishments included: Implemented 220 dealers into the Core Consolidation Program Exceeded customer expectation by reconciling dealer discrepancies Penske Logistics 5/95—5/97 North Kansas City, Missouri Manager of Logistics Centers Responsible for the budgets and the operations of three locations as a third party contract carriage logistics operation. Managed the deliveries of the customer’s product by utilizing 20 drivers and an office assistant. Major accomplishments included: Improved on-time deliveries from 92% to 99% Saved a customer over $100,000 through better management of equipment and manpower Reduced driver turnover from 50% to 0%; reduced accidents and injuries by 75% Implemented incentive payroll system; improved driver productivity by 10% in first 90 days Education The Coffman Group (3-month sales course) Johnson County Community College (Marketing and Business) Block School of Business / UMKC (Logistics, Transportation Law, Claims, Traffic & Transportation) Longview Community College (Blue Springs Extension) (English Writing 101 & 102) 2
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