Bus Management Safety Program Criteria by 5T50Mu5c

VIEWS: 0 PAGES: 18

									014.000            SYSTEM SAFETY PROGRAM PLAN
Bus Management Safety Program Criteria

     1.        Policy Statement and Authority for System Safety Program Plan
     2.        Description of Purpose of System Safety Program Plan
     3.        Clearly Stated Goals for Bus Safety Management Program
     4.        Identifiable and Attainable Objectives
     5.        System Description / Organizational Structure
     6.        System Safety Program Plan Implementation and Maintenance
     7.        Hazard Identification and Resolution Process
     8.        Accident / Incident Reporting & Investigation
     9.        Facilities Inspections (Includes Vehicles)
     10.       Maintenance Audits/Inspections
     11.       Rules and Procedures Review
     12.       Training and Certification Review / Audit
     13.       System Modification Review / Approval Process
     14.       Safety Data Acquisition / Analysis
     15.       Interdepartmental and Interagency Coordination
     16.       Configuration Management
     17.       Employee Safety Program
     18.       Hazardous Materials
     19.       Drug and Alcohol Abuse Programs
     20.       Contractor Safety Coordination
     21.       Procurement
     22.       Alternative Fuels and Safety
     23.       Operating Environment and Passenger Facility Management
     24.       Security / Emergency Response Planning/Coordination
     25.       Internal Safety Audit Process

1.         Policy Statement and Authority for System Safety Program Plan
           The Northwest Indiana Regional Bus Authority (NWI-RBA) easygo Lake Transit System is committed to improving
           customer and employee safety through the operation and management of its bus system. The NWI –RBA was
           established in 2005 by Indiana Statute.
           In any transit organization, responsibility for the safety of passengers, and the safety and occupational health of
           employees ultimately resides with the Executive Director and Governing Board. Effective development and day-
           to-day implementation of safety, health, and loss control programs are the responsibility of management.
           Overall success depends upon the persistence and dedication of management and the awareness and
           commitment of each employee.
           NWI-RBA Management will provide leadership in promoting safety throughout the organization. The Executive
           Director and the Staff will be continually and directly involved in formulating, reviewing and revising Safety
           Policies, goals and objectives.
           The American Public Transportation Association (APTA) has promulgated Program Standards and Procedures
           that should be followed and incorporated into the development and implementation of this System Safety
           Program Plan (SSPP). These standards and procedures are defined in the APTA Bus Safety Management
           Program. The Bus Safety Program is the primary method for ensuring that all critical and regulatory safety,
           health, environmental, and loss control requirements are identified, assessed, and mitigated. The SSPP, though
           not legally required for bus systems, has been mandated by several transit agencies across the country, and
           serves as a proactive approach to ensuring safety to others.
           The System Safety Program Plan is an operating document that has been prepared for, and approved by the
           NWI-RBA. The NWI-RBA is responsible for establishing and implementing a Bus System Safety Program Plan.
           The SSPP is a clear and concise guide for all NWI-RBA bus employees and other personnel to execute the safety
           responsibilities of the Executive Director, and to ensure accountability at all levels with the organization.
        To implement and adhere to the Bus Safety Program, NWI-RBA managers and employees must focus on the
        following principles:

                    Maintaining a safe and healthy environment for the public and employees.
                    Planning and implementing all work to prevent accidents, injuries, and loss of property.
                    Continuously and conscientiously observing and complying with all applicable federal, state, and local
                     laws and regulations.
                    Formulating and implementing the agency's safety and operating rules to reduce risk of loss during
                     continuous operation.
                    Identifying, analyzing, and resolving hazards in the workplace before loss occurs.
                    Identifying, investigating, and documenting all accidents, injuries, claims, and property losses, in order
                     to develop remedial measures.

2.      Description of Purpose of System Safety Program Plan
        System Safety is defined as the optimum degree of safety within the constraints of operational effectiveness,
        time, and cost. This degree of safety is attained through specific applications of system safety management and
        engineering principles, whereby hazards are identified and risk minimized throughout all phases of the system.
        The purpose of the System Safety Program Plan is to establish a system wide safety program. This Plan provides
        a guide which commits to systematic safety by clearly outlining the authority, responsibility, and accountability
        for decisions which may affect the safety of the bus system. The System Safety Program Plan will be used as a
        means of preventing injuries, accidents and other losses. The SSPP meets Federal and State requirements and
        provides a framework for implementation of policies and related goals and objectives.
        The System Safety Program Plan is consistent with state and local regulations governing safety and
        environmental protection, and it assures that industry standards are maintained in accordance with the
        American Public Transportation Association 's (APTA) System Safety Plan Manual. The System Safety Program
        Plan also identifies the relationship of with agencies and organizations that impact System Safety.
        Please see Appendix A at the end of this plan document for a list of glossary terms that are relevant to this
        document.
        Scope of Plan
        The SSPP applies to all organizational units or systems affecting or affected by operations throughout planning,
        design, construction, procurement, testing, operation, and maintenance. This Plan operates under the direction
        of the Executive Director.
        The SSPP:

                   Applies to all activities involving the design, operation, maintenance, and modification to the bus
                    system.
                   Defines each department’s responsibilities and tasks.
                   Requires coordination, communication, and cooperation among all departments relative to safety,
                    health, and environmental issues.

3.       Clearly Stated Goals for Bus Safety Management Program
     The safety program goals for the System Safety Program Plan are property specific and are endorsed by
     management. The SSPP acknowledges the following goals as:


                   Establish and maintain a high level of safety consistent with other transit properties in the United States.
                   Reduce employee injuries, passenger, injuries, and associated claims.
                   Reduce all accidents.
                   Comply with federal, state, and local safety, environmental, fire, and life safety regulations.
                   Establish and maintain safety documentation/record maintenance procedures that meet the required
                    guidelines.
        The Executive Director and NWI-RBA staff is responsible for the development of goals for this Plan. The
        Executive Director and NWI-RBA staff is responsible to be trained in this task and to monitor these goals as
        established.

4.      Identifiable and Attainable Objectives
     Objectives are the means by which the previously stated goals are achieved. The objectives are:


               Conduct routine facilities inspections.
               Conduct rules and procedures adherence checks.
               Implement safety awareness programs.
               Conduct periodic safety training sessions for operating and non-operating employees.

        Guided by the principles contained in this SSPP, the Executive Director and NWI-RBA staff shall develop specific
        safety, security and loss control policies. These policies set the framework for guiding the safety program on a
        relatively long-term basis, and provide methods for reaching the goals of this Plan. Such policies include:


               General safety policy for the organization
               Hazard communication
               Accident investigations

5.      System Description / Organizational Structure
        General Overview and History of Transit Agency
        The NWI-RBA was established in 2005 pursuant to Indiana Statutes. The NWI-RBA created the easygo Lake
        Transit Service to retain transportation service for the residents of Hammond and to expand the services to
        other surrounding communities. The purpose of easygo Lake Transit Service is to provide safe and reliable public
        transportation. The NWI-RBA provides transportation service through contractual relationships with operators.
        Scope of Transit Service & Operations
        The easygo Lake Transit Service area includes: City of Hammond, City of Whiting, parts of the: City of East
        Chicago, Town of Munster, and Town of Highland. The Town of Griffith, Unincorporated Calumet Township,
        Town of Merrillville and the Lake County Government Center in the City of Crown Point were served from
        August of 2010 thru the end of September 2011 when services were eliminated due to lack of ridership and
        declining local revenues.




             TRANSIT SERVICE OPERATIONS

             Service Area                                    41 square miles
             Service Area Population                         150,000
             Number of Routes                                5
             Weekday Bus Service Miles                       2900
             Average Weekday Riders                          960
             Total Number of Buses                           24
             Regular Service Buses                           19
             Other Buses
             Number of Bus Stops                             Every safe corner along bus routes
             Days and Hours of Service
             Monday-Friday                                   15.5 hours/day
    Saturday                                          15.5 hours/day
    Sunday                                            0 hours/day

Physical Plant
Dan Rabin Transit Plaza- 2600sq ft-425 Sibley Street- serves as transit plaza and offices.
Physical facilities managers report to the Planning and Transit Director. The responsibilities of the physical
facilities managers include:

       Maintaining all agency facilities.
       Providing customers with clean, safe bus shelters and other related facilities.
       Providing employees with clean and safe facilities.

Operations
The responsibility for the operations of the easygo Lake Transit Service is held by the Deputy Manager and the
Planning and Transit Director (in accordance with the direction, goals, and policies of the NWI-RBA Board of
Directors), and pursuant to the contractual agreements with the operators. The Planning and Transit Director
and/or Deputy Manager have full charge of the acquisition, construction, maintenance, and operations of the
facilities of the easygo Lake Transit Service.
Maintenance
Maintenance reports from the contract provider shall be given to the Planning and Transit Director and/or
Deputy Manager. The responsibilities of the maintenance to the bus fleet are pursuant to contractual
agreements with operator and include:

       Day-to-day cleaning of interior and exterior of bus vehicles.
       Planned safety and vehicle inspections of buses.
       Unscheduled maintenance required or repairs resulting from preventive maintenance inspections.
       Scheduling and supervising all bus maintenance activities.
       Plans and develops procedures for maintaining and repairing vehicles.
       Performs audits and inspections of work provided by outside vendors/contractors.
       Providing customers and operators with clean and safe vehicles.



System Safety Unit Management
The Planning and Transit Director and/or Deputy Manager are responsible for the development of programs to
identify exposures to loss, reduce risk, mitigate the extent of damages, and reduce the financial impact of loss.
All programs are to be coordinated with the contractual operator of the bus fleet.
The Planning and Transit Director has primary oversight responsibility for safe operations throughout the easygo
Lake transit Service and manages the System Safety and System Security Program Plans. The Planning and
Transit Director and/or Deputy Manager shall develop and administer programs for safety audits and
compliance, accident prevention, accident investigation and documentation, and operations monitoring in
conjunction with the contractual operator of the bus fleet.
Safety Tasks
The Planning and Transit Director and/or Deputy Manager are to fulfill the following specialized tasks and
responsibilities in conjunction with the contractual operator of the bus fleet.

       Coordinating revisions to and compliance with the SSPP.
       Conducting emergency preparedness drills and activities.
       Performing accident investigation.
       Reviewing safety data for trends and analysis.
       Reporting safety data to the National Transit Database.
       Review system modifications and design for safety implications.
          Safety Related Tasks of Other Units
          Success of APTA's Bus Safety Program depends on teamwork and coordinated efforts among operating, support,
          and employees. The safety responsibilities of operations consist of the following:


                       Oversee passenger services to ensure that all operations are safe and reliable.
                       Approve emergency and temporary passenger service changes.
                       Ensure that all operations employees and services meet all safety requirements.
                       Direct implementation of changes in rules and procedures to bus operators.
                       Implement corrective actions as required.

          The safety responsibilities of maintenance include:
               Providing customers with clean, safe bus shelters and other related facilities.
               Providing employees with clean and safe facilities.
               Ensure that all maintenance activities meet all safety requirements and are performed according to
                  procedures.
               Implement or execute emergency procedures according to emergency response plan for facility
                  required.
               Ensure employees are aware of any chemical hazards present and hazardous materials are handled,
                  managed, and disposed of according to standard procedures.
               Maintain safety and equipment work practices.
               Implement corrective actions as required.

          Safety Task Matrix
          Below is a summary of the safety roles and responsibilities of the various departments.




System Safety and Related Tasks Matrix
Safety Tasks                 Bus      Bus       Risk    System    Facility   Board   HR      OTHER        Frequency
                             Ops.     Maint.    Dept.   Safety    Maint.                                  D – Day
                                                                                                          M – Month
                                                                                                          Q – Quarter
                                                                                                          Y – Year
                                                                                                          AS – As Required
Prepare Safety Policy
Statements                   P        RC                          S                                       AS
Approve Policy
Statements                   P        RC                          S                                       AS
Develop SSPP
                             P        RC                          S                                       AS
Update SSPP
                             P        RC                          S                                       AS
Conduct Internal Safety
Audit                        P        RC                          S                                       AS
Develop Emergency
Response Plans               P        RC                          S                                       AS
Receive and Classify all
Accident/ Incident           P        RC                          S                                       AS
Reports
Maintain Database of
Accidents/ Incidents         P        RC                          S                                       AS
Issue Accident/ Incident
Statistics Reports           P        RC                          S                                       AS
Review Accidents/
Incidents Trends            P        RC                          S                                     AS
Conduct Accident/
Incident Investigations     P        RC                          S                                     AS
Report Required
Accidents to Outside        P        RC                          S                                     AS
Agencies (FTA, NTSB)

Provide Support to
Safety Committees


P – Primary Responsibility
S – Support Responsibility
RC – Review and Comment
A – Approval

6.        System Safety Program Plan Implementation and Maintenance
          The Planning and Transit Director and/or Deputy Manager will be responsible for reviewing the SSPP as needed.
          The report will be available to all employees. These reviews will be performed in order to determine whether or
          not the SSPP needs to be revised to meet changed conditions and requirements.
          Modifications to the Plan will be made according to the following procedures:
          The Planning and Transit Director will approve or deny the modification to the Plan and forward a
          recommendation to the appropriate NWI-RBA Committee. If approved by the Committee, the Planning and
          transit Director will determine how soon the change must be implemented. If denied, the Planning and Transit
          Director will report back to the requestor why the modification was denied.
          The Planning and Transit Director and/or Deputy Manager may approve minor or grammatical changes.
          Changes to safety goals or policies must be approved by the appropriate NWI-RBA Committee and the full NWI-
          RBA Board of Directors.
          Any changes to the SSPP must be published by the Planning and Transit Director and/or Deputy Manager to the
          holders of control copies of the SSPP.

 7.       Hazard Identification and Resolution Process
          The process of identifying and resolving hazards in the system is based on APTA’s adaptation of the U.S. military
          standard MIL-882, as revised from time to time. It involves three stages: hazard identification, hazard
          assessment, and hazard resolution.
          Hazard Identification
          Hazard identification is a process whereby an attempt is made to discover conditions in the system which, if not
          altered, have the potential to cause accidents, injuries, or other losses. All employees are charged with the
          responsibility of identifying and reporting conditions that have the potential to cause accidents, injuries, or
          other losses. These conditions may be found in the form of physical hazards, unsafe actions, and policies that
          create or fail to recognize hazards. There may also be certain employees who, through periodic field
          observations, review of incident and complaint data, and performance and complaint records, are identified as
          needing special counseling, retraining, or reassignment.
      Potentially hazardous conditions may also be identified through other means, including those listed below:


                      Reports from passengers and other individuals through contact with customer service, field personnel,
                       or management personnel.
                      Reports from operations and other field personnel regarding hazards associated with agency buses,
                       schedules, routes, and policies and procedures.
                      Reports from maintenance personnel regarding equipment and facilities maintenance hazards.
                      Investigation and review of accidents and incidents by systems safety personnel.

          Hazard Categorization
         Hazard Severity
         Hazard severity is a subjective measure of the worst credible mishap resulting from personnel error,
         environmental conditions, design inadequacies and/or procedural efficiencies for system, subsystem or
         component failure or malfunction. Hazard severities are ranked as shown in the following table.
                                                 HAZARD SEVERITY TABLE
                             1. Catastrophic        Death or system loss.
                             2. Critical            Severe injury, severe occupational illness
                                                    or major system damage.
                             3. Marginal            Minor injury, minor occupational illness or
                                                    minor system damage.
                             4. Negligible          Less than minor injury, occupational illness
                                                    or system damage.

         Hazard Probability
         The probability that a hazard will occur during the planned life expectancy of the system element, subsystem, or
         component, can be described subjectively in potential occurrences per unit of time, event, population, items, or
         activity. A qualitative hazard probability may be derived from research, analysis, and evaluation of historical
         safety data from the same or similar systems. Supporting rationale for assigning a hazard probability will be
         documented in hazard analysis reports. A qualitative hazard probability ranking is as follows:

           Level              Description                                        Probability
                                                Likely to occur frequently to an individual item. Continuously experienced
Frequent                 A
                                                in the fleet/inventory.
                                                Will occur several times in life of an item; will occur frequently in
Probable                 B
                                                fleet/inventory.
                                                Likely to occur sometime in life of an item; will occur several times in
Occasional               C
                                                fleet/inventory.
                                                Unlikely, but possible to occur in life of an item; unlikely but can be
Remote                   D
                                                expected to occur in fleet/inventory.
                                                Very unlikely, it can be assumed occurrence will not be experienced to an
Improbable               E
                                                individual item; unlikely to occur but possible in fleet.
         Hazard Resolution

         Before implementation of any corrective action, system safety analyses establishes a hazard severity category (I
         through IV) and a probability ranking (A through E), which are combined to form a Risk Index, reflecting both
         severity and probability of occurrence for each identified hazard. A Risk Index is assigned to a hazard before
         implementation of any corrective action. The range of possible Risk Indices is shown in the following matrix:

                          HAZARD RESOLUTION MATRIX/ UNACCEPTABLE HAZARD EVALUATION
                       A. FREQUENT          B. PROBABLE      C. OCCASIONAL        D. REMOTE          E. IMPROBABLE

I. CATASTROPHIC              1-A                1-B                 1-C                1-D                     1-E
                         Unacceptable       Unacceptable        Unacceptable        Undesirable            Acceptable/
                                                                                                             Review
II. CRITICAL                 2-A                2-B                2-C                 2-D                     2-E
                         Unacceptable       Unacceptable        Undesirable         Undesirable            Acceptable/
                                                                                                             Review
III. MARGINAL                3-A                3-B                3-C                  3-D                  4/C 3-E
                         Unacceptable        Undesirable        Undesirable         Acceptable/            Acceptable/
                                                                                      Review                 Review
                        HAZARD RESOLUTION MATRIX/ UNACCEPTABLE HAZARD EVALUATION
IV. NEGLIGIBLE               4-A               4-B               4-C                 4-D                 4/D 4-E
                         Acceptable/       Acceptable/        Acceptable          Acceptable            Acceptable
                           Review            Review


       Unacceptable Hazardous Condition (UHC) Reporting Practice
       After the risks are assessed, a plan is developed for resolution. Risk assessment criteria will be applied to the
       identified hazards based on their estimated severity and probability of occurrence to determine acceptance of
       the risk of the need for corrective action to further reduce the risk. The risk assessment and acceptance criteria
       will assist decision-makers in understanding the amount of risk involved by accepting the hazard relative to the
       costs (schedule, dollars, operations, etc.) to reduce the hazard to an acceptable level. Risk assessment issues of
       significant impact will be submitted to the Executive Director. When there is a lack of consensus, the director
       makes the final decision. The following table identifies the acceptance criteria. There are essentially four
       choices in the hazard resolution process:




                                             HAZARD RESOLUTION TABLE
             Severity/Frequency                             Resolution
             1-A ▌ 1-B ▌ 1-C ▌ 2-A ▌ 2-B ▌ 3-A              Unacceptable - correction required
             1-D ▌ 2-C ▌ 2-D ▌ 3-B ▌ 3-C                    Unacceptable - correction may be required
                                                            after review by or designate
             1-E ▌ 2-E ▌ 3-D ▌ 3-E ▌ 4-A ▌ 4-B              Acceptable - With review by or designate
             4-C ▌ 4-D ▌ 4-E                                Acceptable - Without review


       Actions will be taken to eliminate identified hazards or reduce the associated risk. Catastrophic and critical
       hazards will be eliminated or their associated risk reduced to an acceptable level. If this is impossible or
       impractical, alternatives will be recommended for the appropriate decision making.
       The order of precedence for satisfying system safety requirements and resolving (eliminating or controlling)
       hazards will be as follows:
       Designs for Minimum Risk - Provisions are made in all designs for the identification and elimination of hazards
       through appropriate safety design concepts, such as fail-safe designs and redundancy. If the identified hazards
       cannot be eliminated, they are controlled through reducing the risk to an acceptable level.
       Use of Safety Devices - Hazards that cannot be eliminated through design selection are reduced to an acceptable
       level of risk through the use of fixed, automatic, or other protective safety design features or devices. The
       design provides for periodic functional checks of safety devices.
       Use of Warning Devices - When neither design nor safety devices can effectively control an identified hazard,
       devices are used to provide timely detection of the hazard and to generate adequate warning signals. Warning
       signals and their application shall be designed to minimize the probability of incorrect reaction to the warning by
       employees or other individuals.
       Provide Special Procedures - Where it is impossible to eliminate or adequately control hazards through design,
       safety devices or use of warning devices, procedures and training are used to control the hazard.
       The director is responsible for final decision with recommendations from other staff.
       Corrective Action Resulting From UHC Investigations
                                             HAZARD RESOLUTION SCHEDULE

                 Criterion                                  Resolution Timetable
                 Unacceptable - correction required         as soon as possible
                                            HAZARD RESOLUTION SCHEDULE
                  Unacceptable - corrective may be           as soon as possible
                  required after review by Director or
                  designate
                  Acceptable - with review by Director or    as soon as possible
                  designate
                  Acceptable - without review                as soon as possible


         Corrective action plans will also be submitted for each unacceptable hazardous condition found. Corrective
         action plans should include the following information:
              Element of activity identified as deficient
              Planned activities to resolve deficiency
              Responsible entity for implementing corrective action
              Scheduled completion date for implementation
              Estimated cost of implementation

         After a hazard has been resolved, it will be assigned its new frequency/severity rating.
         Follow-up of implemented resolutions is the responsibility of the Planning and Transit Director and/or Deputy
         Manager. The Planning and Transit Director and/or Deputy Manager uses these methods to follow-up on the
         corrected hazards:

8.       Accident / Incident Reporting & Investigation

         Accident/Incident Reporting Criteria
     In order to determine what accidents/incidents require investigation, the NWI-RBA abides by the following criteria:


                Any collision between a bus (revenue or non-revenue) and any other vehicle or fixed object (occurring
                 throughout the service area).
                Any instance where the vehicle leaves the roadway.
                Any fire on a bus or support infrastructure which causes significant damage.
                Any accident/incident which results in a fatality.
                Any accident which results in an injury, where the injured party requires medical assistance away from
                 the scene of the accident.
                Any accident/incident which results in $7,500 of damage or greater.
                Any incident wherein an emergency evacuation of passengers is required.


         Accident / Incident Investigation Procedures
         The General Manager of the contractual operator has the primary responsibility for making initial investigations
         of accidents. The General Manager and Supervisor are called to accidents to assist in controlling the accident
         scene, securing witness statements, and performing the initial investigation. Depending upon the severity of the
         accident, all personnel needed to control the accident scene may be dispatched to the scene. They will assist in:
         witness statements, secure scene, investigation, and access what is needed.
         Bus operators complete a written report on accidents and/or injuries occurring on/or involving a bus. These
         reports are signed off to the General Manager and /or Supervisor for evaluation and integration into the risk
         management information system. The General Manager ensures that these accident reports are both complete
         and accurate. From these reports, the cause of an accident is determined, which helps the NWI-RBA staff
         determine the preventative action that can be implemented to avoid similar accidents, investigation, and
         training. The resolutions can range from individualized retraining, procedural modifications, or changes in
         facilities or equipment.
         Accident Investigation Training
      The General Manager of the contractual operator is trained in bus accident investigation. Accident investigation
      may help identify hazards in the NWI-RBA system.
      Internal Notification Procedure
      Some types of accidents/incidents require the notification of certain NWI-RBA personnel. When any type occurs,
      the General Manager, Supervisor, Maintenance, Dispatch, and the NWI-RBA staff must be notified immediately
      by cell phone and/or radio.
      External Notification Procedure
      The Northwestern Indiana Regional planning Commission (NIRPC), as the Federal Transit Administration
      designee is notified when accidents occur.
      The responsibility to make accident reports available to these regulatory agencies rests with the Executive
      Director. Additionally, NIRPC and the Federal Transit Administration may request that the NWI-RBA submit
      follow-up reports to them.
      Corrective Action Plans
      Preparing and implementing a Corrective Action Plan is the responsibility of the Planning and Transit Director
      and/or Deputy Manager. The Corrective Action Plan includes the following information:

             Element of activity identified as deficient.
             Planned activities to resolve deficiency.
             Entity responsible for implementing corrective action.

9.    Facilities Inspections
      All NWI-RBA facilities and the facilities of any contractual operator are to be inspected on a regular basis. In
      general, facilities are inspected on a regular basis by the following groups:

      Deputy Manager: weekly
      Planning and Transit Director: quarterly
      General Manager: daily
      Maintenance Director: daily
      Supervisors: daily
      Other (Contractor/Local Fire or Emergency Response): upon inspection
      Inspections at each NWI-RBA or contractual operator facility shall include reviews of the following equipment:

             Up-to-date fire extinguishers
             Exits and entrances clear of debris
             Clear signage marking exits and entrances
             Posted emergency evacuation plans
             Operating eye wash stations
             Good housekeeping
             Machine guards in place
             Appropriate storage and labeling of hazardous materials

      During inspections, reviewers use the standards and codes as benchmarks in their audits. These
      standards/codes are taken from:

             National Fire Protection Association Guidelines
             Local fire and building codes

      Inspection checklists shall be used whenever and wherever appropriate to ensure a more uniform and complete
      audit.

10.   Maintenance Audits/Inspections
      Maintenance audits are performed on a regular basis by the following groups:
      Employees: daily
      Supervisors: daily
      Other (Contractor): daily
      The areas in which inspections are performed are:


             Vehicle (revenue / non revenue)
             Maintenance equipment (in ground / above ground lifts)
             Equipment (forklifts, safety equipment, etc.

      Preventive Maintenance Program
      To perform maintenance audits, reviewers use checklists obtained from maintenance and/or office.
      Manufacturers are used during the testing of repaired equipment. The audit includes the use of spot checks
      conducted on repaired items by supervisors.
      Defects identified during inspections may be repaired immediately, if the situation allows it. For those items
      that cannot receive immediate attention, they are placed out of service.
      As every audit proves, coordination among departments is necessary to ensure all issues are addressed and
      remedied.

11.   Policies and Procedures Review
      The NWI-RBA has various policies and procedures that are subject to review on a regular basis. Reviewers and
      safety personnel should include these items as they create or modify safety inspection checklists. All company
      rules and policies are kept at a central location.
      Operating Rules
      The NWI-RBA contractual operators shall develop and maintain operating rules for the bus system. These rules
      take into consideration:

             State traffic laws
             Law requirements
             US Department of Transportation requirements
             FTA requirements

      Maintaining these rules is the responsibility of contract operator. Modifications to the rules may be made as
      needed but all rules and policies shall be reviewed by the NWI-RBA.
      Maintenance Rules
      The NWI-RBA contractual operators shall develop maintenance rules for the bus system. These rules take into
      consideration:

             State traffic laws
             Law requirements
             US Department of Transportation requirements
             FTA requirements

      Maintaining these rules is the responsibility of the contract operator. Modifications to the rules may be made as
      needed but all rules and policies shall be reviewed by the NWI-RBA.

12.   Training and Certification Review / Audit
      The NWI-RBA contractual operators have many job classifications that require some level of training. The list
      below is intended to be representative, in order to demonstrate the types of work that require certification.
      Operations
           Bus Operators: New operator training consists of 40 hours of skill and safety related training, with
              additional recurrent training or refresher training.
             Bus Operations Supervisors: Supervisor training consists of skill and safety relater training, with
              additional recurrent training or refresher training.
             Operation Control Center personnel: Dispatch personnel training consists of skill and safely related
              training, with additional recurrent training or refresher training.

      Maintenance
          Bus Mechanics: Mechanics receive skill and safety related training, with additional recurrent training or
             refresher training.

      Training and Certification Review/Audit
      The grading policies for a given training session are governed by the contractor’s corporate policies. Employees
      must meet certain requirements in order to pass their training session.
      The General Manager has primary responsibility for coordinating and supervising training efforts made by their
      organization. They help departments to set training standards and help to assure consistency. They work to
      assure that training is consistent with the NWI-RBA goals and vision.
      In general, the contractor maintains the employee training records. The responsibility to assure compliance
      with training and certification requirements rests with the General Manager. The General Manager is expected
      to take appropriate steps to assure that proper training is available and received.
      The NWI-RBA shall review all contractor training programs as needed to assess their effectiveness and suggest
      modifications as necessary.

13.   System Modification Review / Approval Process
      The Planning and Transit Director and Contractor shall supervise major modifications to the transit system. The
      system modification responsibilities include:

             Review all new proposed system modifications
             Facilities Design
             Development of equipment standards and specifications
             Administration and inspection of construction activities
             Maintains 'as built' drawings for facilities and vehicles

      The NWI-RBA is responsible for engineering and constructing easygo Lake Transit facilities. The Planning and
      Transit Director, Deputy Manager, General Manager, and Maintenance participate in the system modification
      process. Safety and security reviews are typically conducted as needed. Safety and security personnel provide
      input to design philosophy.
      Safety personnel participate in the construction inspection program, assuring that safety and security provisions
      are included as designed.
      The contract describes major safety activities and responsibilities for the design, procurement and construction
      of each new major project. This plan includes all safety considerations and is effective through the design
      construction/installation, testing stages, and acceptance of the project.

      The Contract Operator is responsible for the successful testing, integration and start-up of new bus systems. In
      performing the start-up of these new bus systems, the NWI-RBA adheres to the following plans as developed for
      the project and start-up service:

             Project Management Plan
             Bus Service Start-Up Plan
             SSPP

      Personnel are to be included in the design process by the stage of design. Safety and security personnel will
      review and comment on designs or design philosophy at that time. Additional reviews should occur at design
      and just prior to going to bid for construction. Safety and security personnel will observe the work in progress to
      assure that safety features are being included as designed.
14.    Safety Data Acquisition / Analysis
       Safety data is acquired by the following means: The system allows data to collected, analyzed, and tracked in an
       efficient process.
       The NWI-RBA staff uses the following analytical tools to analyze safety data:
             Review of maintenance, dispatchers and operating reports, accident and police reports, customer
                complaints and reports for safety and security trends and trouble spots.
             Communications with other transit agencies, industry wide groups (such as CCTA and APTA), and
                manufacturers to keep up-to-date on safety practices and trends.

       Analysis is performed regularly for all the operations and other meetings or reports. Analysis is also done in
       response to specific requests from personnel or from third parties. Comparisons are made of our safety data
       analysis techniques and those of other transit properties and acceptable industry standards. The Planning and
       Transit Director and General Manager are responsible for ensuring information dissemination to the appropriate
       departments after an analysis is performed on the data.

 15.   Interdepartmental and Interagency Coordination
       The NWI-RBA has a very open culture that encourages the sharing of all types of information, especially safety
       information or concerns. The NWI-RBA also encourages communication and coordination between
       communities and the NWI-RBA. The NWI-RBA staff, as a whole, and the General Manager of the contractual
       operator are all responsible for ensuring the transfer of information between the NWI-RBA and external
       agencies.

       The following are the major local, state, and federal agency interfaces which play a major role in the safety of
       passengers:
       Local:

       Fire Departments
             Performs fire protection and emergency medical services role.
             Primary agency responding to emergency situations involving the bus system.
       Reviews plans for new facilities.

       Police Departments
            Provides support to Transit Public Safety in providing security to the bus system.
            Enforces traffic laws applying to this bus system's operations.
            Assist transit agencies in investigating vehicle accidents/incidents.

       Emergency Management Services

              Coordinates city planning and response for emergencies or catastrophes.

       Building or Planning Departments

              Reviews plans and inspects new and existing facilities to assure compliance with city codes.

       Environmental Management

              Responsible for developing and enforcing environmental regulations regarding air, water and noise
               pollution and hazardous material regulations.
       State:

       Department of Environmental Management

               Responsible for developing and enforcing environmental regulations regarding air, water, and noise
                pollution and hazardous material regulations.


       Occupational Safety and Health Department

               Responsible for developing and enforcing state regulations related to workplace safety, including:
                maintenance shops, offices, and field activities which serve as guidelines to operations.

       Federal:

               Federal Transit Administration (FTA)
               Occupational Safety and Health Administration (OSHA)
               Environmental Protection Agency (EPA)

       Of these external agencies, the Northwestern Indiana Regional Planning Commission has access to the NWI-RBA
       emergency plans.

 16.   Configuration Management
       A Configuration Management review system is maintained for operational equipment and facilities to assure
       that design changes and modifications to the bus system are appropriately documented and evaluated, and that
       changes do not degrade safety and performance. All engineering plans and specifications are managed through
       this system to ensure they meet quality and format standards and are properly sealed by a professional
       registered in the state of Indiana. All changes to the bus system must be clearly identified on engineering plans
       and specifications and submitted to the NWI-RBA. In addition, as-built drawings by contractors are submitted to
       the Executive Director.
       Changes and modifications shall be appropriately documented and evaluated, and that the changes do not
       degrade safety and performance.
       New or revised standard operating rules and procedures are developed as needed to conform to changes made
       to the bus system and include any safety-related issues generated by system inspections in order to assure
       employee and public safety. The Planning and Transit Director and General Manager of the contractual operator
       are responsible for ensuring the appropriate manuals are updated to reflect the modifications. For training
       materials, the General Manager is responsible for incorporating any revisions into the training materials and
       programs.

17.    Employee Safety Programs
       NWI-RBA management, staff, and employees are required to follow all applicable local, state and federal
       regulations addressing safety and including Employee Right-To-Know provisions. The General Manager, of the
       contractual operator is responsible to work with line authority management to assure safety policy provisions
       are appropriate and being followed in their organization.
       Safety meetings are held periodically to promote employee awareness. These meetings are run by the General
       Manager. Employees themselves conduct safety 'Walk arounds' at the facilities in order to identify any safety
       issues that need to be addressed.
       In the event that an employee identifies a safety concern, he/she is required to notify the General Manager.
       After proper notification has been given, the General Manager is responsible to follow up on this problem to
       ensure its resolution.

 18.   Hazardous Materials Programs
       The Contractual Operator has developed a program that has jurisdiction over all hazardous materials activities of
       their organization. The General Manager is responsible for managing hazardous materials activities.
       There are designated storage areas for hazardous materials located to comply with federal, state, and local
       regulations. Hazardous wastes are disposed of with every safety precaution in mind, as specified by the
       manufacturer.
       Compliance with this program is audited periodically by the Planning and Transit Director and the General
       Manager. The Hazardous Materials Program and its policies require personnel to comply with applicable local,
       state and federal regulations. It is necessary that any information regarding the Hazardous Materials Program
       be disseminated to the employees.

              Material Safety Data Sheets (MSDS) at all facilities where hazardous materials are stored.

19.    Drug and Alcohol Abuse Programs
       The NWI-RBA has a Drug and Alcohol Policy that meets the standards found in 49 CFR Parts 40, 655, and 49 CFR
       Part 29, the Drug Free Workplace Act.
       If failure of a drug or alcohol test occurs, the disciplinary action is pursuant to the Policy. The repercussions of
       drug and/or alcohol abuse are clearly defined to all employees in the Drug and Alcohol Policy.
       The NWI-RBA Drug and Alcohol Abuse Program is administered by the Executive Director.

       An Employee Assistance Program has been established to help treat those employees suffering from addiction.
       The NWI-RBA provides to all employees an Employee Assistance Program as required by law.

 20.   Contractor Safety Coordination
       Safety Coordination outlines contractor safety functions and responsibilities as well as other contractor safety
       requirements such as safety equipment, documentation and safety personnel. Characteristics of Safety
       Coordination:

              Contractors receive safety training as needed by either the Contractor or the agency.
              The Safety Coordination is developed and managed by the General Manager.

       Precautionary measures to ensure that the contractors are familiar with the bus system and its safety critical
       procedures. These measures include:

              The contractors are trained and required to review safety procedures prior to commencement of work.

       Audits of these contractors are conducted to ensure their compliance with NWI-RBA safety policies and
       procedures. These audits occur as needed.

 21.   Procurement
       The Executive Director manages the procurement process. The Executive Director supervises procurement for
       projects, large contracts, and all other buying. Internal auditing reviews purchasing procedures and practices as
       needed and makes reports.
       After materials are received by the NWI-RBA, they are inspected as soon as possible. Receiving procedures
       require inspection to assure that the NWI-RBA is getting the proper items and in the condition desired.
       The NWI-RBA takes the following precautionary measures to ensure the safe procurement of hazardous
       materials:

              Appropriate MSDS sheets produced /included with purchase of hazardous materials.

       When unauthorized hazardous materials or defective items are discovered, NWI-RBA staff contacts the
       manufacturer.

22.    Alternative Fuels and Safety
       The NWI-RBA does not have any alternative fuel vehicles at this time. If and when the NWI-RBA purchases
       alternative fuel vehicles, the NWI-RBA will follow recommended and required federal, state, and local guidelines
       and will address any safety issues, requirements, and responsibilities in this system safety program plan.

 23.   Operating Environment and Passenger Facility Management
       Proper management of NWI-RBA operations and passenger facilities is essential to achieving system safety.
       Stop locations - Bus shelters are inspected quarterly and daily by bus drivers.
       Route and transit mode integration - Done as needed.
       Amenities - Facility lighting is checked on a regular basis. Others are done as needed.
       ADA issues - On as-needed basis.
       Routine maintenance - On as-needed basis.
       Fire life safety - Compliance with standards and/or suggested TCRP guidelines.

 24.   Security / Emergency Response Planning/Coordination
       The NWI-RBA easygo Lake Transit System operates within numerous municipal jurisdictions. Emergency
       Response Planning and Coordination is through the municipal authorities in each jurisdiction. The NWI-RBA
       plays a role in Emergency Response activities as deemed by the municipal jurisdictions served and at the request
       of the municipalities.
       Because security has become a significant national issue, the NWI-RBA will participate in municipal contingency
       SOPs and will help conducted drills for extraordinary circumstances, such as terrorism, riots, system-wide
       communication failure, etc.
       All employees at NWI-RBA play a significant role in support of system security goals.
       The interface with emergency response organizations is the responsibility of the Executive Director.

25.    Internal Safety Audit Process
       Audit Responsibility

       The Planning and Transit Director and General Manager are responsible for ensuring that the required audits are
       conducted. This preserves the independent nature of the audit process, since other organizational units are
       primarily involved with implementation of the audit items.
       The General Manager submits the audit report directly to the Planning and Transit Director for review and
       approval. The report may include findings, conclusions, and recommendations. The final report with approved
       recommendations and action plans is provided to all departments of the contractual operator for review and
       implementation. The contractual operator is responsible for implementing their respective approved
       recommendations and corrective action plans within the established time frames. To determine compliance
       with this requirement, follow up audits for compliance will be done on a timely basis.
       Audit Completeness
       The following are the functions that are addressed in audits:

              Facilities Inspections
              Maintenance Audits/Inspections
              Training and Certification Review/Audit
              Emergency Response Planning, Coordination, and Training
              Employee Safety Program
              Hazardous Materials Program
              Drug and Alcohol Program

       A list of items to be audited will be developed by the General Manager in advance of the audit, including
       checklists that address both quantitative and qualitative aspects of performance. The General Manager will
       provide organizational units with time to produce documentation related to checklist items.
       An audit will be conducted as needed. Audits will be announced by the General Manager in advance to ensure
       the full support and participation of each department. The audit may include the use of unannounced
       inspections and spot audits. The General Manager determines when such spot audits occur. Local, state and
         federal agencies may require external audits, whose scheduling will be coordinated by the Planning and Transit
         Director and General Manager.
         Where applicable and appropriate, checklists will be used to assure completeness of the audit. Checklists for
         specific functions or locations may be used, or a generic, more broad-in-scope checklist may be used.
         The General Manager will maintain audit documentation, including reports of individual departments. These
         records will be maintained as long as required by appropriate current regulation.




                                                       APPENDIX A

                                                    Glossary of Terms
AUDIT                           Formal or official examination and verification.
                                A process to assure that all documentation which describes a system and its various
CONFIGURATION
                                components is current and reflects the actual functional and physical characteristics of the
MANAGEMENT
                                system throughout its life.
                                Failure conditions which could result in significant system damage or adverse effects on
CRITICAL
                                one or more occupants (including fatal injury).
                                Safety achieved by the integration of safety features into the system design characteristics
DESIGN SAFETY
                                to prevent or minimize the probability of operation in an unsafe manner.
                                The phase of the life cycle which begins at the onset of preliminary design and ends when
DESIGN STAGE
                                the design is finalized and ready to go into production.
                                A situation which is life threatening or which causes damage on or in any transit facility,
EMERGENCY
                                busway, or vehicle.
                                Condition that may endanger human life or property. It includes unacceptable
HAZARDOUS CONDITION
                                hazardous conditions.
                        An element of the system safety management function that evaluates the safety effects of
HAZARD MANAGEMENT (LOSS potential hazards considering acceptance, control, or elimination of such hazards with
CONTROL)                respect to expenditures or resources. (The feasibility of hazard elimination must be
                        considered in light of financial, legal, and human considerations.)
                                The analysis and subsequent actions taken to reduce, to the lowest level practical, the risk
HAZARD RESOLUTION
                                associated with an identified hazard.
                                An unforeseen event or occurrence which does not necessarily result in death, injury, or
INCIDENT
                                property damage.
                                The first stage of system life cycle. This stage begins with the decision to build a new
PLANNING STAGE                  system or extend or rehabilitate an existing system and ends with the onset of preliminary
                                design.
                                The planned and systematic pattern of all actions necessary to provide adequate
QUALITY ASSURANCE
                                confidence that the end items will perform satisfactorily in actual operation.
                                The discipline which ensures the manufacture of a uniform product within specific
QUALITY CONTROL
                                detectable limits in accordance with design requirements.
                                Changes that are made in the system or subsystem design or procedures which eliminate
RESOLUTION
                                or control the identified hazard to an acceptable level.
                                Freedom from danger; a reasonable degree of freedom from those conditions that can
SAFETY
                                cause injury or death to personnel, damage to or loss of equipment or property.
SECURITY                 Freedom from intentional danger.
                         The application of operating, technical, and management techniques and principles to the
SYSTEM SAFETY            safety aspects of a system throughout its life to reduce hazards to the lowest practical
                         level through the most effective use of available resources.
SYSTEM SAFETY PROGRAM    Document adopted by the transit agency detailing its safety and security policies,
PLAN                     objectives, responsibilities and procedures.
UNACCEPTABLE HAZARDOUS   Hazardous condition determined to be unacceptable using the APTA's Guidelines' Hazard
CONDITION                Resolution Matrix.
NWI-RBA                  Northwest Indiana Regional Bus Authority

								
To top