JD Income Recovery Officer jan12 by HZPSpuY5


									Job Description                                                         East Kent Housing

Job Title:     Income Recovery Officer

Location:      TBC

Reports to:    Income Recovery Manager

Grade: EKH 4                   Hours: 37 hours per week

Job Purpose

As part of the Income Recovery Team, work to maximise the income from rents, service charges
and other monies due by taking prompt and appropriate action to minimise arrears and non-

Principal Duties and Accountabilities
(This section should be read in conjunction with the competencies and universal responsibilities
for all posts)

   Deliver the income management service in accordance with relevant policy, procedures and
    statutory requirements, ensuring prompt and appropriate action is taken to recover debts.
   To regularly monitor rent, service charge and sundry debtor accounts ensuring that
    appropriate action is taken to recover outstanding monies due.
   Take payments and set up direct debits/standing orders.
   Enter into payment arrangements, monitor outcomes and progress to further action as
   Liaise closely with the Housing Services Manager and Neighbourhood Managers in the
    delivery of income management services.
   To prepare Notices and cases for Court action, for approval by the Income Recovery
    Manager, having regard to applicable local arrangements and liaising with the councils’ legal
    services teams as required.
   To attend Court as required in support of action to recover arrears of rent and other debts.
   To attend evictions.
   To ensure that tenants receive proper and adequate advice and assistance to enable them
    to receive their full benefit entitlement.
   Provide basic debt and welfare benefit advice, including referral to and liaison with external
    agencies providing advice and support in respect of benefits, debt advice and available
   To approve refunds of rent in appropriate cases.
   Undertake any other duties that are appropriate and commensurate with the grade of the
    post as may be required by service demands to ensure the effective operation of all EKH

Resource Accountabilities:

FTE Staff: None

Annual Budgetary Sum: None (will be responsible for a proportion of total income)

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Job Description                                                           East Kent Housing

Required knowledge & Experience for Person Specification:

        Good understanding of housing, debt and tenancy law

        Strong negotiation skills

        The ability to build effective relationships with officers in the appropriate EKH area

        Excellent IT skills including word, financial packages and report writers

        An ability to communicate effectively with customers

        Strong organisational skills

        Excellent interpersonal skills with an ability to persuade and influence others

        Ability to work under pressure and to tight deadlines.

Reviewed by:

Approved by:

Date of agreement

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