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									                        ONLINE NEWSLETTER

RESCUECOM’S Annual 2012 Computer Reliability Report
Lenovo/IBM returns to dominance while Samsung grows significantly!

By David Milman, CEO david@rescuecom.com 1-315-882-1100
http://rescuecom.com
24th July 2012


   SYRACUSE, N.Y., Feb. 20, 2012 – “Entering 2012, Lenovo/IBM’s rise in reliability will be an
   important boost for the company. Although Apple’s market share has risen over the last 12
   months, its reliability has declined. The comparatively smaller Toshiba and Samsung are
   illustrating interesting reliability trends worth watching over the coming year,” stated David
   Milman, CEO of RESCUECOM. For 2012, Rescuecom now includes all manufacturers with a market
   share of at least above one percent in this report.

   The computer reliability report scores for 2012 are:

   1.   Lenovo/IBM (281)
   2.   Toshiba (190)
   3.   Samsung (156)
   4.   Apple (151)
   5.   Asus (126)
   6.   HP/Compaq (100)
   7.   Dell (68)
   8.   Sony (64)
   9.   Acer (40)

   The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal
   computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers
   plus the after the sale computer support of the manufacturers.

   The Rescuecom Computer Repair Share Score is calculated by taking the U.S. Computer Market
   Share of the manufacturer, dividing it by the percentage of calls Rescuecom receives for service of
   the manufacturers and multiplying by 100. By considering the number of service calls as a function
   of each manufacturer’s market strength, Rescuecom is able to determine and score the reliability
   of computer manufacturers.

   In analyzing the computer reliability scores for 2012, RESCUECOM sees the market making
   important shifts. It will be worth watching Samsung to see if they can maintain reliability as their
   market share continues its ascent. Over the years Lenovo/IBM has performed well on the
   Rescuecom reliability report, while Dell, HP and Acer have suffered declines.
The most reliable computer manufacturers (in order of reliability), along with the data which was
used to calculate reliability scores are as follows:

                                                      RESCUECOM Computer Repair
                                                           2
                  U.S. Computer Market Share                     Share1                    Computer
Manufacturer
             (Percentage of Share computers shipped) (Percentage of service calls to 1- Reliability Score1
                                                            800-RESCUE-PC)

LENOVO/IBM                             7.3%                                          2.6%                             281

TOSHIBA                               10.3%                                          5.4%                             190

SAMSUNG                                1.7%                                          1.1%                             156

APPLE                                 11.0%                                          7.3%                             151

ASUS                                   3.8%                                          3.0%                             126

HP/COMPAQ                             23.2%                                         23.3%                             100

DELL                                  22.6%                                         33.2%                              68

SONY                                   2.2%                                          3.4%                              64

ACER                                   8.2%                                         20.7%                              40


1 - As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does
not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all
manufacturers that have below 1.0% market share.


2 - Market share numbers are provided by IDC.


About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support
need including data recovery, virus removal, networking, wireless services, and computer support
for all brands of hardware and software. For computer support or information on products,
services, or computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman
CEO
david@rescuecom.com
1-315-882-1100

								
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