May 2007 Lancashire Probation Trust JOB DESCRIPTION EMPLOYER: Lancashire Probation Trust LOCATION OF JOB: Blackpool Talbot Road JOB TITLE: Temporary Receptionist GRADE: Band 1 (£14,325 - £16,742) HOURS: 37 hrs per week RESPONSIBLE TO: Senior Probation Officer OVERALL PURPOSE OF JOB: To provide effective and efficient reception services to assist in the achievement of LPT objectives. MAIN ACTIVITIES/TASKS Reception and Telephone Duties Operation of database(s) – input and extract of data as required. Faxing, Filing, photocopying and mailroom duties. Managing conference/meeting room diary and preparation and maintaining room for events and functions General office and admin duties as may be required from time to time appropriate to the admin nature of the post. e.g. Maintenance of up to date information in various documents relating to procedures and conditions of service; weekly absence returns; photocopying. This job description forms part of the contract of employment of the person appointed to the post. It reflects the position at the present time and should not be regarded as exclusive or exhaustive. There may be other duties and requirements at the same or lower responsibility level associated with this post. PERSON SPECIFICATION Job Title: Receptionist Team: Administrative Support Grade: Band One Date: May 2007 Short-Listing Criteria Essential/ Assessment Method Desirable (How it will be measured (E/D) whether a candidate meets the criteria) Qualifications 1. Wordprocessing qualification D Application form / certificates 2. NVQ Customer Care D Application form / certificates Knowledge/Experience 1. Previous relevant reception work E Application form / interview experience E Application form / interview 2. Software packages e.g. Microsoft Office applications. 3. Knowledge of confidentiality issues E Interview 4. Experience of dealing with members of the public, both face to face and by E Application Form / Interview phone. Skills/Abilities 1. Ability to operate a reception desk E Application form /interview and work competently in that environment 2. Ability to interpret and accurately E Test collate and distribute information. 3. Ability to deal with customers in a E Interview professional manner. 4. Ability to deal with competing E Interview demands and prioritise work appropriately 5. An ability to communicate E Application form /interview effectively both orally and in writing with a range of people, some of who are experiencing difficulties or who are in stressful situations 6. An ability to work in a busy and E Application form / interview challenging environment Other 1. Commitment to Equal opportunities E Interview and Diversity in the workplace 2 Willingness to be flexible in working E Interview arrangements 3. Demonstrate a good attendance E Pre employment checks record* * Lancashire Probation Trust has a target of no more than 9 days absence per employee per annum. Candidates who are offered a conditional offer of employment will, therefore, be required to demonstrate that this can be reasonably achieved by them detailing their absence record including dates and reasons for each period of absence over the last two years and by completion of a medical questionnaire and assessment by Occupational Health. Absences related to a one-off medical complaint, now resolved, e.g. operation and pregnancy-related illness will be disregarded in this assessment. Absences related directly to the DDA will also be disregarded.
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