Document Sample

Position Specification

President, Baystate Visiting Nurse
Association and Hospice and Executive for
Post Acute Care, Baystate Health

Prepared by
Rachel Polhemus
   --- and ---
Kathleen Gillespie
April 2012

CONFIDENTIAL: This Position Specification has been prepared for the use of the Baystate
VNA & Hospice President Search. Due to the confidential nature of this information, its use
should be controlled and limited. It is designed to assist qualified individuals in assessing
their interest.


 I. THE ORGANIZATION             1

 II. POSITION SUMMARY            6



 V. SEARCH TIMETABLE            15

 VI. THE COMMUNITY              16


     Nestled in the center of the picturesque Pioneer Valley in western Massachusetts,
     Baystate Health (BH) is one of New England’s largest healthcare systems. It
     serves a population of nearly 750,000 in western Massachusetts with over
     10,000 employees and is recognized for excellence on a national level. The
     Health System has been named as one of the Top 100 Integrated Delivery
     Systems for the past ten years.

     Based in Springfield, Massachusetts, Baystate Health contains three member
     hospitals – Baystate Medical Center in Springfield, including Baystate Children’s
     Hospital; Baystate Franklin Medical Center in Greenfield; and Baystate Mary Lane
     Hospital in Ware. Baystate Medical Practices is a 450 physician multi-specialty
     group comprised of the academic faculty and a network of office-based primary
     care physicians and specialists throughout the region. Other entities include
     Baystate Visiting Nurse Association & Hospice, BH Ambulance, Baystate Infusion
     & Respiratory Services, and Health New England, a 120,000 member HMO. This
     very successful health system is solid financially and generates annual net
     revenue of $1.4 billion.

     The academic flagship hospital, Baystate Medical Center (BMC) in Springfield,
     plays a critical role in meeting the healthcare needs of residents throughout
     western New England. The region’s only tertiary care referral medical center,
     Level III Neonatal Intensive Care Unit, and Level I Trauma Center, BMC was
     recently named a Top 40 Hospital by the Leapfrog Group, was awarded a
     Distinguished Performer by Premier in recognition of advances Baystate has
     made in healthcare quality and safety, has been accredited by the Joint
     Commission as one of the highest rated hospitals in the country.

     Baystate Medical Center has achieved magnet designation in nursing in 2006 and
     re-designated in 2010. Baystate serves as a regional resource for specialty
     medical care and research, while providing comprehensive primary medical
     services to the communities it serves. Baystate Medical Center has major
     programs in post graduate medical education with residencies in Pediatrics,
     Medicine-Pediatrics, Medicine, Surgery, OB/GYN, Radiology, Pathology,
     Psychiatry, Anesthesiology and Emergency Medicine, along with 11 fellowship
     programs. These programs train over 300 residents and fellows each year.
     Baystate Medical Center is also a major site for medical student education and
     serves as the Western Campus of the Tufts University School of Medicine.

Baystate Health’s Mission:

Baystate Health’s charitable mission is to improve the health of the people in our
communities every day, with quality and compassion.

Major Business Units

Baystate Medical Center (BMC) Opened a 640,000 square foot facility named
the Mass Mutual Wing, including the Davis Family Heart and Vascular Center, in
march of this year. The facility will include a new heart and vascular center,
emergency department, private patient rooms and shell space for future

The heart and vascular center will include:

   6 new interdisciplinary surgical/endovascular suites;
   A new 20-room Cardiovascular Assessment Recovery Evaluation (CARE) unit
    for patients undergoing outpatient procedures;
   Three floors of private medical-surgical replacement beds; and
   A 30-bed cardiovascular intensive care center for critically ill patients.

With 115,000 annual visits, the BMC emergency department is one of the busiest
in New England. The replacement facility will house 94 private treatment bays
with distinct areas for adults, children, urgent care and behavioral health.
Designated entrances for pediatrics, trauma and adult care will significantly
enhance flow and the patient experience. Approximately 60% of the facility will
be built out at opening, allowing for future program development, relocations,
and space needs.

Housed within the Medical Center, Baystate Children’s Hospital provides
advanced medical care to babies, children and adolescents in an environment
that focuses exclusively on the needs of children and families throughout the
region. The 110-bed facility provides complete critical care programs, including
the region’s only Pediatric Intensive Care and Neonatal Intensive Care Units, as
well as pediatric inpatient services, child life specialists, a designated pediatric
emergency room and outpatient specialty services.

Baystate Medical Practices (BMP), a 450 physician multi-specialty group
practice, made up of the formerly known Baystate Medical Education and
Research Foundation (BMERF), Baystate Affiliated Practice Organization (BAPO)
and Baystate Vascular Services (BVS), came together effective January 1, 2010.

Baystate has a long history of physician partnering and development activities.
Over 1,200 physicians are credentialed at the three Baystate Health hospitals.
For strategic and alignment reasons, Baystate Health began directly employing
physicians over twenty-five years ago with the creation of an academic faculty
practice plan, BMERF. Fifteen years ago, the organization created BAPO, a
primary care network of 17 practices deployed throughout the service area. A
third sponsored physician group, BVS was developed several years ago to
support the integrated Heart and Vascular Center strategy.

These three legacy physician groups now form one large multi-specialty group
practice. Baystate Health continues as a “mixed model” in that significant
relations exist with both primary care and specialty physicians in private practice
serving on the faculty.

Baystate Franklin Medical Center (BFMC) is a 95-bed community hospital
located in Greenfield, Massachusetts near the Vermont border, and provides high
quality inpatient and outpatient services to communities in Franklin and
Hampshire counties and southern Vermont. The Birthplace, cardiopulmonary
services, a dialysis unit, outpatient surgical services, rehabilitation and sports
medicine services, and orthopedics are some of the specialized programs
available at this acute care facility.

Baystate Mary Lane Hospital (BMLH) is a 31-bed facility located in Ware,
Massachusetts providing quality care services to more than 12 central
Massachusetts communities. In addition to offering a wide spectrum of services
from women’s health, and pediatrics, to surgical, intensive and emergency care,
Baystate Mary Lane Hospital also reaches out to its communities through the
Baystate Visiting Nurse Association & Hospice at Baystate Mary Lane Hospital.

Health New England (HNE) is one of the largest managed care organizations
in the region with 120,000 members in western Massachusetts and surrounding
communities and has been consistently ranked as one of the top ten private
health plans in the country by NCQA.

Baystate Health Partners (BHP), a robust Physician Hospital Organization
(PHO), effectively links the hospitals, employed physician group and private
practice physicians for purposes of managed care contracting, medical
management, pay for performance initiatives and other activities. Twenty BHP
practices have been given the highest (level III) NCQA designation as Patient
Centered Medical Homes.

Pioneer Valley Life Sciences Institute of Baystate Medical Center
(PVLSI), a biomedical research center on the BMC campus, was developed
through a collaborative effort between BMC and the University of Massachusetts,

Amherst. PVLSI has been successful in several major research grant funding
initiatives including the Center for Apoptosis Excellence in Research funded by
the John Adams Innovation Institute.

Baystate Visiting Nurse Association and Hospice (BVNAH) in Springfield,
MA is the area’s largest home healthcare and hospice provider in Western
Massachusetts, with an average daily census of 850 in home health care
patients, an average daily census of 160 patients on hospice and palliative care
services. There were over 4,200 Medicare episodes and over 100,000 visits made
in 2011. BVNAH offers the expertise to meet individual needs by bringing highly
qualified nurses, therapists, social workers, and home care aides to patients’
homes in Hampden, Hampshire and the western towns of Worcester County.
There are several subspecialty programs including case management for patients
with Alzheimer’s Disease and other dementias, palliative care, total joint
replacement care and treatment, heart failure management, telemonitoring and
wound management.

BVNAH has been an active partner with Baystate Health in piloting
bundled reimbursement, reducing hospital readmissions and preparing
for risk contracting, either under ACOs or other population based

Another Baystate Health home care service, Baystate Home Infusion &
Respiratory Services, provides home infusion and respiratory care throughout the
Baystate Health service area, serving over 10,000 patients per year.

Baystate Health offers a continuum of Post Acute, Homecare, Hospice, Palliative
Care, and Ambulance Services across its network of hospitals. BVNAH is a $21
million annual revenue service line for the system. The Ambulance Services
business is a $7 million annual revenue service line. The separate Home Infusion
and Respiratory company generates $17 million annually. The total revenue for
the Post Acute, VNA Home Care, Hospice, Ambulance Services, Respiratory Care
and Home Infusion Services enterprise is approximately $45 million annually.

BVNAH and the other post acute care services represents a significant long-range
growth opportunity for the system, given the significant need and opportunity
across Baystate Health for greater service line integration and closer
collaboration with a range of Baystate Health entities, from hospitals to the
physician – hospital organization (PHO). The leadership of the system is
committed to growing this enterprise in order to ensure that Baystate Health
continues to improve the health and well-being of the individuals and
communities it serves and continues to deliver high quality sub-acute and home
and community-based services to its market, together with high quality hospital
and physician services.

Baystate Health’s Post Acute and VNA Home Care, Hospice and Ambulance
Services continuum offers the following:

Baystate Sub-Acute Services: While BH does not own any PAC facilities, such as
SNF, LTCH or IRF, the role of the Executive for Post Acute Care is to assure a
seamless continuum of such services for BH patients. Over the last several years
business relationships have been developed, allowing BH to have needed
partners for the future risk based environment.

Baystate VNA and Hospice: Main office in Springfield and a home health branch
office in Ware, Ma.

Home Health – Medicare certified and Joint Commission Accredited to provide an
array of clinically based services needed by our patient population.
Hospice – Adult and pediatric hospice services provided in the home and in
nursing homes by a highly qualified and compassionate staff of nurses, social
workers, home care aides and chaplains. This staff is supported by a Medical
Director certified in palliative care and over 100 hospice volunteers.

Palliative Care Services – Provided under the home care benefit by our talented
hospice staff.

Ambulance Services: Both 911 responders and a transportation service with
offices in Springfield and Greenfield.

Baystate Home Infusion and Respiratory Services:
Home Infusion – Medication administered by professional pharmacists & nurses
Respiratory Services – full respiratory line, including home ventilator care.
Enteral Care: Full service delivery of home enteral care including nutrition
DME: Three branch offices offering products ranging from home modification,
beds, wheelchairs and compression stockings and everything in between.

Strategic Opportunities

BVNAH and other post acute care services present the system with an
opportunity to grow this division into the region’s premier provider of home and
community-based services that will reduce length of stay and re-hospitalization
rates for the system’s hospitals, achieve a positive bottom line for the division;
and work more effectively with Baystate Health physician partners in clinic and
office settings to provide better-coordinated, higher-quality homecare.

The Hospice, Palliative Care and End-of-Life service line, which has demonstrated
strong growth and high quality care delivery, is well positioned to achieve
substantial growth in market share, increase length of stay and further improve
financial performance. Additional high growth-potential service lines include
Chronic Care Management, Behavioral Health and Private Duty Care, including
the use of Nurse Practitioners in the home. In the future, new services such as
Adult Day Health, Memory Disorder Services and Elder Services hold strong
potential for the system

BVNAH has established, or is a major participant in, a range of unique programs
and services:

STAR Participant (State Action on Avoidance of Readmission); worked closely
with the in-patient HF unit, the HF clinic and regional SNFs to form a cross
continuum of care for these chronically ill and vulnerable patients. Both BMC and
BVNAH saw dramatic reduction in the return to hospital rates.

THR bundled pilot project: worked with Health New England, Baycare and BMC
to reduce cost and improve outcomes for a group of non Medicare THR patients.

Development of a Transitional Care pilot with three area offices on aging and
three BH hospitals to develop a TC model aimed at reducing readmissions. We
are under consideration for a 3026 grant.


      This is an exciting opportunity to join Baystate Health (BH), a progressive and
      forward thinking health system, committed to healthcare integration and
      performance excellence to ensure the provision of outstanding care and service
      to individuals the system serves in all its markets.

      The President of Baystate VNA and Hospice, VP of Baystate Home Infusion and
      Respiratory Services and Baystate Health Ambulance and the Executive for Post
      Acute Services (to be referred to as President of BVNAH) provides overall
      strategic direction for all Sub-Acute Care, Home Care, Hospice and Palliative
      Care, and Ambulance Services across the system. The President ensures the
      achievement of Baystate Health’s objectives, mission and long term strategy for
      these key service lines.

      This position reports directly to the Executive Vice President & Chief Operating
      Officer, Baystate Health, Greg Harb, and will work collaboratively with the
      executive management team to provide effective leadership and guidance for
      BVNAH. The President of Baystate VNA and Hospice Services oversees a staff of
      senior-level managers and a team of dedicated, home care, hospice and
      palliative care, and ambulance service professionals.

      Current direct reports include the Director of Home Health Care; Director of
      Hospice; Director of Health care Quality and the Director of BHI&RS/ Ambulance
      Services. There is a dotted line reporting by the Director of Human Resources,
      Consulting and Employee Relations and the Director of Finance. The President of
      VNA and Hospice Services will establish excellent working relations with a
      number of the system’s key leaders in addition to the Executive Vice President
      and Chief Operating Officer, including the Vice President of Patient Care Services
      and Chief Nurse Officer; Chief Physician Executive, Baystate Health/President,
      Baystate Medical Practices; Vice President of Surgery, Anesthesia & Emergency
      Department; Senior Vice President, Chief Financial Officer and Treasurer; Vice
      President of Marketing & Communications; President of BFMC & MLH; Chief of
      Geriatrics and Post Acute Care; Senior Vice President of Human Resources; and
      Vice President of Human Resources.

      The President of Baystate and Hospice Services will be responsible for a multi-
      service line department that currently consists of approximately 380 FTEs, with 5
      direct reports in the areas of Home Health Care, Hospice Operations, Ambulance
      Services, Quality and Human Resources. The nurses within Baystate Visiting
      Nurses Association and Hospice Springfield home care division are organized by
      the Massachusetts Nurses Association (MNA) and are currently in contract
      negotiations. Approximately 55 VNA Nurses are represented by the MNA. There

      are sixty home care, hospice and health care quality nurses who are not in a
      collective bargaining unit. As part of BH we are currently focusing on employee
      engagement through the Gallup survey and LEAN projects. All teams have at
      least one engagement project underway.


      It is expected that all of the duties and responsibilities of this position will be
      performed in a manner that reflects the values of Baystate Health System.

     Oversee the development, implementation and direction of Baystate’s VNA and
      Hospice, I&RS and BHA operations. Ensure strategies compliment and support
      integrated system-wide organizational initiatives and system-wide long-term

     Develop, implement and monitor Home Care, Hospice and Palliative Care and
      Ambulance Services budgets. Achieve sound financial management of areas
      under the position’s scope of responsibility.

     Achieve high levels of customer service, patient satisfaction, employee
      engagement, quality care management, profitability, operational performance
      and market share across the Home Care, Hospice and Palliative Care, and
      Ambulance Services network.

     Plan and execute short and long-term business plans and ensure achievement of
      Post acute Care,VNA, Home Care and Hospice Services’ goals and objectives.

     Develop and administer policies and procedures to accomplish specific Post
      Acute, Home Care, Hospice and Palliative Care, and Ambulatory Services’
      initiatives and those of the Baystate Health System.

     Establish and maintain outstanding working relationships with Baystate Health
      System leadership.

     Establish and maintain excellent relationships with private and government
      funding sources and represents Baystate Health’s Home Care, Hospice and
      Palliative Care Services in matters concerning reimbursement.

     Establish and maintain positive relationships with regional and national legislators
      and accreditation agency leaders, and with state and national post-acute, home
      care, hospice and palliative care regulators, policy makers and professional
      association leaders.

     Work with the Director of Human resources and Baystate Health’s Vice President
      of Human Resources in a variety of areas including staff development and
      training; performance improvement; and team building, among other things.

     Advance Baystate Health’s mission and ensure that one’s personal actions, and
      the actions of employees one supervises, comply with the policies, regulations
      and laws that affect Baystate’s healthcare enterprise.


      The President of Baystate VNA and Hospice Services is expected to accomplish a
      range of key objectives within the first 12 to 18 months. The following goals and
      objectives represent these challenges (order of appearance is not necessarily
      order of priority):

      Strategic Planning and Positioning

     Create a strategic plan for Baystate Post Acute and VNA Home Care and Hospice
      Services which includes an assessment of the geographic and programmatic
      opportunities for growth and integration.

     Ensure the strategic plan is executed and goals are achieved based on the
      strategic plan timeline. Incorporate within the plan key performance objectives
      for the major service lines across the Post Acute and VNA Home Care and
      Hospice enterprise, including Sub-Acute Care, Home Health Care, Hospice and
      Palliative Care, and Ambulance Services.

     Lead the growth and expansion of Baystate Post Acute and VNA and Hospice
      services through effective strategic planning and marketing, outstanding
      customer service and quality care, strong operations management, and strong
      profitability and market share. Increase collaborative relations and service
      delivery initiatives between Baystate Post Acute and VNA and Hospice services
      and Baystate hospitals and physician groups as part of the Baystate Health
      system integration strategy.

     Serve as a strong leader and force for change in developing a new positioning
      plan for the Sub-Acute segment of the Post Acute continuum with Baystate

      Relationship Development

     Gain the trust and endorsement of Baystate Health System leadership.

   Strengthen working relationships with the physician community. Establish a
    strong presence with physicians in the Baystate PHO, where all risk contracting is
    carried out.

   Build new relationships and significantly strengthen existing working relationships
    with internal Baystate colleagues, as well as with external regional healthcare
    partners and referrals sources.

    Establish mutually-beneficial working relationships with Baystate affiliated post-
    acute providers based on formal agreements which generate referrals and new
    revenue. Build Baystate’s a reputation in the region as a market leader in Post
    Acute and Home Care and Hospice Services.

   Work with Baystate Health and Baystate Medical Center Human Resources
    colleagues in labor negotiations, in establishing and carrying out labor
    negotiations strategy, and in setting a strong stance for the interests of Baystate

    Team Leadership

   Thoroughly assess the Post Acute and VNA, Hospice and Ambulance Services
    Leadership Team, evaluating the strengths and weaknesses of the team as a

   Implement a team development plan to build bench strength among the team,
    filling in gaps in competencies and skills. Create a culture in which team
    members work to establish service and program ventures and partnerships with
    other Baystate Health services line leaders, an with external healthcare services

   Develop a strong Leadership Team in the Post Acute and VNA, Hospice and
    Ambulance Services Division.

    Operations Improvement

   Create a strong, rigorous Post Acute and VNA and Hospice Service Operations
    Work Plan with the Post Acute and VNA and Hospice Leadership Team and with
    the team ensure aggressive, multi-faceted service line expansion and growth ---
    both organic growth and growth via acquisition.

   Enhance performance indicators around quality, profitability, customer service,
    patient satisfaction, employee engagement, market share and joint venture

   Ensure outstanding leadership of Baystate Post Acute and Home Care and
    Hospice Services, and provide effective management of the division’s
    organizational structure, operations, financial systems, staffing, provision of
    service, and quality of care.

   Achieve a decrease in the length of inpatient stay, and in hospital readmissions,
    as well as an increase in health care directives within Baystate hospitals.

   Improve the finances of Baystate Post Acute and Home Care and Hospice
    Services through strong fiscal management and improved operational
    efficiencies, augmented by expanded fund raising both in dollars and in sources
    of philanthropy.


       The role of a leader at Baystate Health is, first and foremost, to act as a
        dynamic steward of organization and to engage people in a way that all
        voices are included and brings forth the very best from everyone. It is
        especially important for leaders to act in a way that demonstrates the value
        of human diversity and includes all people in a meaningful contribution to
        organizational success.
    Baystate Health is committed to the development and growth of its leaders and
    expects that its leaders, in turn, are committed to their own development and
    growth as well as that of all employees.
    Leaders at Baystate are continuously developing the competencies that better
    enable them to envision purpose, engage people and execute productively
    allowing them to meet the mission and vision of the organization.

    Envisioning Strategy:
              Communicate a compelling vision of the organization’s future and
               effectively translate that into Divisional/Departmental and Individual
    Engaging People:
              Recruit, develop and position people utilizing their strengths
              Create and promote an environment in which people are actively
               engaged, included and inspired to do their best to continuously
               improve individual and organizational effectiveness.

      Executing to Achieve Results:
                Implement complex plans to achieve results through others with
                 creative and sustainable solutions.


      Based upon our interviews, the following traits, background, experience and
      person characteristics were developed for the VNA and Hospice Services position:


     A seasoned executive in a senior acute care operations and/or sub-acute, home
      care and hospice operations leadership position, ideally at a number one
      president or number two level vice president of operations or equivalent level
      within a large, complex healthcare organization; academic medical center or
      integrated delivery system; or large standalone home health and hospice care
      delivery network.

     Advanced level of knowledge of health care, business administration and general
      business practices; a Master’s Degree in health related field required an MBA

     Knowledge, skills and abilities gained as a result of at least ten (10) years of
      progressively more responsible management and leadership experience in acute
      care operations; community-based care delivery operations; or a large multi-site
      home care, hospice, palliative care and private duty enterprise.

     Leadership experience in the management of a care delivery staff; of a complex
      revenue-producing operation; of a post-acute, home care and/or hospice service
      enterprise with collaborative relations with hospital colleagues and physicians;
      and in the management of multiple service lines at the executive level.

     Demonstrated knowledge of and experience in the management of acute care
      operations, community-based care delivery, home care, hospice and palliative
      care, as well as private duty health care.

     Demonstrated ability to develop and execute strategic and tactical plans to meet
      business objectives in a large healthcare system.

     Excellent presentation and analytical skills, and strong organizational,
      interpersonal, and negotiations skills

   Ability to understand the needs of a diverse population and a large corporate

   Demonstrated ability to effectively interact with internal and external strategic
    decision makers at all levels.

   A significant understanding of healthcare delivery in a climate of Accountable
    Care Organizations and healthcare reform. Strong understanding of cutting-edge
    reimbursement and healthcare financing methodologies. A strong understanding
    of and focus on the competition and external competitive conditions in the
    market in which one operates.

   Ability to handle multiple, complex, simultaneous demands in a complex
    geographic area.

   Demonstrated ability to function effectively in situations involving high-level
    negotiations, particularly with unions.

   Outstanding management and leadership skills, and well developed
    communications skills.

    Critical Attributes

   Proven effectiveness working within a complex health system and within a matrix

   A person of unimpeachable personal and professional integrity.

   A strong collaborator and team player who takes ownership of challenges and
    outcomes, holds people accountable, is decisive, and is a strong partner and

   Possesses excellent time management skills. Must be visible to staff, physicians
    and system leadership. Serves as an engaged, visible leader in the community.

   Possesses a passion for health care delivery and able to be an advocate and
    champion for outstanding post acute care, homecare, hospice, palliative care and
    related services. An active promoter of best practices in home care and end-of-
    life care.

   A leader who is inspirational and can build and mentor strong teams.

   A person who is known for innovation, initiative and service line growth.

   An advocate of quality care and outcomes management.

   An authentic leader who is an effective listener and communicator with people
    from all walks of life.

   A visionary leader with a reputation for growing care delivery businesses and
    implementing new models of care. A leader who creates the vision, the strategy
    and the successful implementation plan to achieve the organization’s goals.

   Ability to interact and build relationships at all levels of the organization,
    including board, senior management, and physician leaders.

   Possess strong communication and organizational skills and the ability to manage
    multiple and competing priorities.

   Forward thinking and creative individual with high ethical standards and a
    professional image.

   Comfortable with high visibility throughout the organization with an
    approachable, down-to-earth, personable demeanor.

   Organized and self-directed individual who is politically astute and a team player
    with a collaborative work style.

   A skilled negotiator who is able to motivate, persuade and build consensus.

   A driver who is execution-oriented.

   A relational but decisive with a strong sense of self with humility; an innovative
    thinker with the self confidence and knowledge base to question and
    appropriately challenge the status quo; prudent risk taker; and skilled problem

   Values diversity and cultural competency.


      The Pioneer Valley, home to Baystate Health, stretches across Western
      Massachusetts from the City of Springfield to trendy communities of
      Northampton and Amherst, encompassing a metropolitan area of more than a
      half million people, and the surrounding villages and farms that lie along the
      Connecticut River.

      Steeped in history and home to renowned authors and artists, the Pioneer
      Valley offers a rich cultural life. The area is home to the newly built Basketball
      Hall of Fame, a number of Art Museums, including the five Springfield Museums,
      the Norman Rockwell Museum in Stockbridge and the Massachusetts Museum of
      Contemporary Arts in North Adams, and boasts a number of historical sites,
      such as the nation’s first armory in Springfield, Massachusetts; the Mark Twain
      House in Hartford, Connecticut; and the eclectic Old Sturbridge Village.

      The Pioneer Valley is home to the Pioneer Valley Symphony in Greenfield,
      Massachusetts; the Springfield Symphony Orchestra in Springfield,
      Massachusetts; and is in close proximity to the Berkshires and Tanglewood, the
      summer home of the famous Boston Symphony Orchestra. They host the
      Berkshire Theatre Festival and are home to the Shakespeare and Company
      Theatre in Lenox, Massachusetts. The natural beauty of the area makes a
      wonderful setting for hiking, camping, biking, boating and snow sports, whether
      along the many trails in the valley, along the picturesque Connecticut River
      region or in the beautiful Berkshire Mountains.

      The Springfield-Hartford region is also home to the second largest concentration
      of institutions of higher learning along New England’s Knowledge Corridor and is
      home to more than 57,000 students attending 19 colleges in the area, including
      the prestigious Five Colleges: Amherst College, Mount Holyoke College,
      Hampshire College, Smith College and the University of Massachusetts at

     Baystate Health Internet site:

     2010 Annual Report to the Community:

INE and Interview Process
Nominations and applications (including a cover letter and resume) should be
submitted, preferably by e-mail, to the Witt/Kieffer consultants assisting Baystate
Health in this search. Please direct all nominations and resumes to Kathleen Gillespie,
preferably via e-mail to

                    Kathleen Gillespie
                    VP and Practice Leader
                    2015 Spring Rd., Suite 510
                    Oak Brook, IL 60523
                    (630) 2125.9631 cell

The material presented in this position specification should be relied on for informational
purposes only. This material has been copied, compiled, or quoted in part from Baystate Health
documents and personal interviews and is believed to be reliable. While every effort has been
made to ensure the accuracy of this information, the original source documents and factual
situations govern.


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