Compliments Complaints Commentsform by G1A988C3



 Your comments, compliments and complaints about the service are
  valued, and will help us to improve the service even further.

 If you are not satisfied with our service and wish to make a complaint,
  we would ask that in the first instance you telephone the Chief
  Executive of Poole CVS, Christopher Beale, and discuss your problem
  with him. Most problems can be sorted out quickly and easily if we can
  talk about them. If you feel a need to pursue a formal complaint, the
  process is described overleaf.

Your name

Your address

Your tel. and/or e-mail

                          Today’s date………………………………….
Please write
compliment or
complaint in
this space
(there is room
to continue

The name and
address to
which to send
this form are
 Your comment

 Do your require a response?

 Please return         The Chief Executive, Poole CVS, 54 Lagland Street,
 this form to:         Poole, BH15 1QG
                       Tel: 01202 682046. E-mail:

If you wish to make a complaint, the procedure is detailed below

Stage One   Please put your complaint in writing on this form or in a letter, and
(Internal)  return it to the Chief Executive at the above address. You will
            receive an acknowledgement within working five days and a
            response within two weeks.
Stage Two   If you are not satisfied with the Chief Executive’s response, you
(Internal)  should write to David Watt, The Chair of the Executive Committee,
            at the above address. You will receive an acknowledgement within
            working five days and a response within two weeks.
Stage Three In the unlikely event that you are still not satisfied, you can:
(External)   Request that Poole CVS puts the complaint before an
               independent arbiter. The choice of arbiter would be agreed
               between ourselves and you.
             Request that the Charity Commission investigates the complaint.
               The Charity Commission is the body that regulates charities; if
               you wish to know more about them you can look at their website:
      Their regional office can be
               contacted at Woodfield House, Tangier, Taunton, Somerset,
               TA1 4BL
            Poole CVS agrees to be bound by any decision arrived at through
            the external complaints procedure.

Poole Council for Voluntary Service, 54 Lagland Street, Poole, BH15 1QG. Tel: 01202 682046
Poole CVS is a charity which exists to assist voluntary and community groups.
Charity number 1020486.
If you would like to become a member of PCVS and receive our Newsletter, please contact us.

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