Microsoft Windows Vista

							Ashton J. Tschida
Ashton.Tschida@gmail.com

SUMMARY

    I have More than 5 years experience providing Help Desk support in 1st and 2nd line positions. I am
    also proficient in programming in JAVA, HTML, CSS, JQuery, JavaScript, and familiar with PHP, and
    MySQL.

COMPUTER SKILLS

    Languages
        Proficient in: JAVA, HTML, CSS, JQuery, JavaScript
        Familiar with: PHP, MySQL
    Software
        Database: Microsoft SQL Server, and Microsoft Access
        Platforms: Microsoft Windows® 2000, Microsoft Windows XP, Microsoft Windows 7, Microsoft
         Windows Vista, Microsoft Windows Server 2003, Linux OS Ubuntu, Linux OS Cent OS, Mac OS
         (version 9), and Mac OS X (version 10)

EXPERIENCE

     Independent IT consultant                                                                    2009-Present
        Primary responsibilities include providing IT support for family, friends and various other referrals .
        Diagnosing hardware and software Issues. Onsite or remotely via logmein.com .
        Removing viruses, spyware, installing software, replacing bad hard drives, keyboards and various
         other hardware and software problems.

     Help Desk Manager 2nd Line Support                                                              2007-2009
     University Wisconsin River Falls, Division of Technology Services (DoTs)
        Responsible for attending to in-office advanced computer issues. Contacting manufacturers about
         warranty issues replacing broken laptop screens, hard drives, motherboards , video cards,
         reinstalling operating systems, and various other software issues. Documenting work done on
         computers.
        Responsible for supervising a team of Entry Student Support Technicians, and provide technicians
         with end-of-semester reviews. Evaluations of their work performance and customer satisfaction,
         and giving promotions and raises.
        Creating, and presenting weekly meeting.

     Help Desk Support Technician 1st Line Support                                                   2004-2007
     University Wisconsin River Falls, Division of Technology Services (DoTs)
        Providing phone and on-site hardware and software support.
        Scheduling appointments with users for on -site computer service.
        Cleaning and Maintaining resident hall computer labs, and changing printer toner and
         documenting any problems with the computers.
        Commonly resolved issues include: virus removal, spyware cle aning, installing new hardware and
         software, network troubleshooting, printer setup and troubleshooting, and any other IT related
         issues.

EDUCATION

     University of Wisconsin River Falls                                                                   2009
     River Falls Wisconsin
        B.S. Computer Science

ACHIEVEMENTS

        Boy Scouts of America, rank of Eagle Scout.