JOB DESCRIPTION �(JOB TITLE) by b8Hh26

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									                                        JOB DESCRIPTION
        Position:               Meeting Venues Operations Manager

        Reporting to:           Centre Manager

        Linear Relationships: Assistant Centre Manager
                              Administration Controller
                              MV BDM
                              Service Coordinators

        Staff Responsibility:   MV Porters

        Key Relationships:      General Manager
                                Internal and external clients
                                Suppliers
                                Centre Manager
                                Business Development Manager
                                Agents & Brokers
                                Central Reservations Team

        KEY OBJECTIVES

Client Attraction and Retention: play an active role in the sales process and drive retention by developing
excellent relationships with clients

Centre Profitability: work with the Centre Manager & General Manager to ensure Meeting Venues budgets
and targets are achieved.

Standards: maintain and manage Centre standards and ensure exceptional client service is delivered by the
MV team.

Operations: manage the day-to-day running of the MV element of the centre.

People Development: work with the team to improve performance and develop individuals.



        KEY ACTIVITIES & RESPONSIBILITIES


Client Attraction and Retention

      Build effective relationship with MV BDM’s to maximize all sales opportunities for the centre.

      Liaise with the CRO team to manage all new & repeat client bookings ensuring optimal occupancy and
       rate per booking.

      Build existing client relationships to maximize new sales opportunities and repeat business.

      Build new revenue generating opportunities by identifying new contacts and clients personally and in
       conjunction with MV BDMs, Agents and the CRO team.

      Complete sales show rounds in line with company procedure, raising proposals and negotiating rates
       in-line with the centre yield plan.




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      Carry out the 3 day Pre Event Calls, confirming all details and maximizing food & beverage, audio
       visual and other ad-hoc sales.

      Assist with the production and mail out of approved marketing literature/mailers/email campaigns.

      Assist with the production of the centre sales & marketing plan and support its implementation.

      Work with the MV management team to provide accurate forecasting figures for the current month and
       future months & present at the weekly MV meeting.

Standards

      Ensure the MV Centre is presented to the highest standards at all times in-line with the company visual
       and brand standards, including the preparation of all rooms, audio visual and food and beverage
       provision.

      Ensure all staff are fully briefed and directed in order to deliver the expected visual and service
       standards.

      Carry out daily MV floor housekeeping checks to monitor and address visual standards.

      Carry out monthly audits of all areas of the Meeting Venue business including fabric, furniture, Audio-
       visual equipment, coffee bar and kitchens and liaise with the Centre Manager to action where required.

Operations

      Be the recognised Centre Meeting Venues expert and be available to manage all onsite enquiries and
       escalated complaints through to conclusion.

      Comply with all Health and Safety policies and procedures; carrying out daily fridge temperature
       checks, completion of catering diary and food disposal.

      Be a visible presence to meet and greet clients when they arrive at the centre.

      Ensure that all bookings are set-up, executed in a timely manner, and as the client has requested.

      Manage the MV staff Rota effectively to ensure the smooth running of the business at all times
       minimizing the use of temporary staff where possible and operating within staff cost budget.

      Conduct follow up client questionnaires, post event, ensuring any feedback is managed appropriately.

      Maintain accurate and complete client records utilising the company booking systems.

      Ensure all events are invoiced in a timely and accurate manner, capturing all billable services used.
       Work with the MV Credit controller to resolve any invoice queries promptly minimizing outstanding debt
       in line with the policies and procedures of the business.

      Carry out weekly stock and equipment checks to ensure centre is provisioned to expected levels and
       standards. Place and track relevant orders and report any maintenance requirement to the handyman
       and escalate to CM where required.

People Development

      Support the Centre Manager in ensuring all new starters are provided with a structured induction and
       all MV staff receive regular in house training and assessment.

      Ensure all temporary staff receive a mini induction prior to working in the centre making them aware of
       the process and standard levels expected.




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Other

This list is not exhaustive; The MV Operations Manager will be expected to be involved in all areas of the MV
business and as part of the management team of the centre may be required to assist and cover in daily
centre duties when directed to do so by the Centre Manager, and or General Manager.




        Signed ……………………………………………..…………… Date:…………………………………
        (employee)



        Signed ……………………………………………..…………… Date:…………………………………
        (on behalf of the company)


        MWB Business Exchange relies on the flexibility of its staff to ensure continuity of high standards of
        service and professionalism. As such this job description is only intended to be a guide to the most
        regularly performed duties. It does not form part of the contract of employment and is subject to
        amendment and change as may be considered necessary.




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