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					                                   Status Report

     2000 – 2005 Information Technology and Communication Strategic
                                   Plan
                        Pittsburg State University

                                 September 21, 2004

Introduction


The purpose of this document is to provide a status report of the objectives identified in
the 2000 – 2005 Information Technology and Communication Strategic Plan approved by
the Information Technology Council December 1, 2003.

Below, each of the objectives is listed and a short status provided for each.


Strategic Goals and Status

1.      Global Access

        Improve access to the campus network, campus resources and off-campus
        information/data, technologies and services.

Objective 1    Increase the number of databases and information services available via
               the Internet.
Strategy 1     Implement the recommendations in the Leonard Axe Library Strategic
               Master Plan.
Responsible    Dean, Learning Resources

2004 Status    To be supplied by Dean, Learning Resources


Objective 2    Increase the number of campus services available through web-based
               access.
Strategy 1     Utilize information technologies to provide as many services via web
               applications as is appropriate.

Responsible    Information Technology Council and the Director of OIS
2004 Status   The number of web-based applications continues to expand. These
              include:
                        Personalization of GUS through the use of skins
                        Development of a mid-term grade entry system
                        New e-mail based reporting features for the Advisement
                           System including mid-term D and F report and end of
                           semester Honors and Dishonor reports
                        Development of web-base Transcript Request System
                        Provided web-access to School of Education for testing
                           scores
                        Developed web-based system for engraving orders
                        Developed web-based payments for tuition and fees
                        Expanded web-based survey capabilities
                        Developed web-based co curricular activities report and
                           transcripts
                        Developed web-based severe weather class cancellation
                           calendar

Objective 3   Improve off-campus access to all available services, information sources
              and databases.
Strategy 1    Establish and implement the policies, procedures and technologies
              required to support secure off-campus access to services, information
              sources and databases.
Responsible   Director, Office of Information Systems

2004 Status   As web-based applications and systems are deployed, they are also
              available to off-campus students, staff and, where appropriate, the
              community.


Objective 4   Improve access to the campus network, campus resources and off-campus
              information/data, technologies and services.
Strategy 1    See Goal 4, Objective 1
Responsible   Director, Office of Information Systems

2004 Status   In 2004, a Virtual Private Network (VPN) appliance was installed. This
              appliance allows secure access to internal campus resources by faculty and
              staff from any Internet connected location.

Objective 5   Evaluate the opportunity for the establishment of a web-portal and/or
              intranet solution to support information access for the entire PSU
              community.
Strategy 1    Develop recommendations and an implementation plan
Responsible   Director, Office of Information Systems
2004 Status   The continued development of the GUS system provides many portal
              features. For the near future, GUS provides the most economical and
              efficient option for portal services.

Objective 6   Implement a campus e-commerce capability.
Strategy 1    Develop and implement an e-commerce system.
Responsible   Director, Office of Information System

2004 Status   The first E-Commerce services was completed in 2004. This included the
              development of a credit card validation process using Verisign, and the
              development of web-based tools for payment acceptance, processing and
              accounting. Currently, web payments are in place for tuition and fees.
              Other services are under development including application fees and
              housing.

2.     Instructional Technology

       Improve the instructional support services for faculty who are or want to use
       technology in instruction and develop the related support services for students in
       classes utilizing instructional technologies.

Objective 1   Provide a minimum of one instructional support consultant in each of the
              colleges.
Strategy 1    Establish two more instructional support consultant positions so the
              Colleges of Business and Education do not share a person and the College
              of Technology has one.
Responsible   Vice President for Academic Affairs

2004 Status   Currently, there are two instructional support consultants. One in the
              College of Arts and Sciences and one is shared between the colleges of
              Business and Education. To date, no additional resources have been
              added. Discussion with the Deans has indicated that due to limited budget,
              higher priorities exist than adding addition support consultants at this time.

Objective 2   Provide curriculum design and instructional technology training to all
              faculty.
Strategy 1    Develop and offer four workshops a year.
Responsible   Academic Deans

2004 Status   To be provided
Objective 3    Increase the availability and faculty access to appropriate instructional
               technology.
Strategy 1     Develop a plan to evaluate needs and secure funding for implementation.
Responsible    Academic Deans with assistance from Instructional Media and OIS
Status         Report due May 2004

2004 Status    To be provided

Objective 4    Provide technology and curriculum design support for all faculty and
               students.
Strategy 1     Develop a helpdesk capability, for faculty and students, to provide quick,
               “just in time” assistance with instructional technology.
Responsible    Information Technology Council

2004 Status:   To be provided

3.     Research and Scholarly Support

       Improve the support for faculty who are utilizing or want to utilize information
       technologies in their research, scholarly or other creative endeavors.

Objective 1    Provide technology and software appropriate to research and scholarly
               activity.
Strategy 1     Survey the faculty to identify needs and prepare a report with
               recommendations.
Responsible    Instructional Support Council

2004 Status: To be provided

Objective 2    Provide technical support and training in the use of the available
               technology and software.
Strategy 1     Develop and offer training sessions for those who desire.
Responsible    Instructional Support Council

2004 Status:   To be supplied

Objective 3    Provide access to off-campus technology, software and databases via the
               Internet.
Strategy 1     Implement the Leonard Axe Library Strategic Plan 2000 – 2005.
Strategy 2     Develop cooperative arrangements with other campuses, private vendors
               and other sources as appropriate.
Responsible    Director, Office of Information Systems
2004 Status   In 2004, a Virtual Private Network (VPN) appliance was installed. This
              appliance allows secure access to internal campus resources by faculty and
              staff from any Internet connected location.

Objective 4   Provide access to Internet 2 as research and information access
              requirements dictate
Strategy 1    Prepare and implement a plan to become an Internet 2 site.
Responsible   Director, Office of Information Systems

2004 Status   It has been determined that there are currently no PSU projects or
              activities that would utilize Internet 2. Therefore, no further activity is
              planned at this time.


4.     Infrastructure Support

       Maintain a state-of-the-art and reliable information technology and
       communications infrastructure.

Objective 1   Implement a campus-wide wireless solution.
Strategy 1    Establish several pilot sites and evaluate the technology for use at
              Pittsburg State University
Responsible   Director, Office of Information Systems

2004 Status   Wireless deployment is underway. About 40% of the campus currently has
              wireless capability. Deployment is scheduled for completion no later than
              June 30, 2005. The current services provide access to the Internet, GUS,
              Gorilla Mail, BlackBoard and related applications. When deployment is
              completed, the wireless network will be integrated with VPN capabilities,
              which will support full access to university resources, by faculty and staff.

Objective 2   Increase speed and reliability of campus network.
Strategy 1    Upgrade the capacity of the campus backbone LAN to provide the
              capability to support high speed, high bandwidth applications.
Responsible   Director, Office of Information Systems

2004 Status   Phase two of the network upgrade project was begun in 2004 and will
              continue into 2005. The project involves the replacement of the remaining
              older network equipment with high capacity models.

              The Nagios network monitoring system was deployed in 2004. Nagios
              continuously monitors conditions on the network and on mission critical
              servers. A sophisticated rule set determines what conditions warrant
              notification, such as to the OIS on-call pager.
Objective 3   Fully integrate voice, data and video as appropriate.
Strategy 1    Make maximum use of the campus network by migrating video services to
              the data network.

2004 Status   Use of the campus data network for h.323 based video conferencing and
              distance learning continues to grow. The ATM network has been replaced
              by these services, resulting in a $1,300 per month savings to the
              university.

Objective 4   Establish a revenue stream to support a repair and replacement cycle for
              all technology equipment and software.
Strategy 1    Review the expenditures related to information technology and make
              recommendations on the establishment of a line item in the budget for the
              repair and replacement of information technology equipment. This would
              also include a repair and replacement calendar for the campus.
Responsible   Information Technology Council

2004 Status   A plan for the funding of information technology resources and staffing
              was developed and approved by the Information Technology Council.
              The plan was then presented to the Tuition Committee and was moved
              forward for funding. This plan provides for additional 1.5% of tuition
              funding over each of the next four years starting with the FY 05 budget.
              This funding will support increased staff and hardware/software for
              information technology.

Objective 5   Provide a minimum of one technical support consultant in each of the
              colleges and review the technical support available to the non-academic
              areas.

Strategy 1    Establish one more technical support position so the Colleges of Business
              and Education do not share a person.

Responsible   Vice President for Academic Affairs

2004 Status   An additional position has been approved to assist with the Colleges of
              Business and Education. This new person should be in place by fall 2004.

Strategy 2    Review the technical support available to the non-academic areas and
              make recommendations.

Responsible   Director of OIS
2004 Status   This area is currently being reevaluated due to recent campus
              reorganizations and staff turnover. At the current time, staff levels appear
              to be adequate for the needs of administrative clients.

5.     Administrative Applications

       Develop, maintain and improve information technology and communication
       applications that meet the administrative needs of the campus.

Objective 1   Implement content management/document imaging to enhance the
              efficiency and effectiveness of administrative processes and human
              interaction.
Strategy 1    Make content management/document imaging available to all offices.
Strategy 2    Migrate as many paper processes as appropriate to the content
              management/document imaging system.
Responsible   Information Technology Council

2004 Status   Document Imaging continues to be employed on campus. Two
              cooperative grant applications were not funded, but Imaging remains a
              Board of Regents performance indicator. With the recent reorganization,
              responsibility for Imaging resides within the Division of Academic
              Affairs.

Objective 2   Upgrade the management information system architecture so as to support
              new tools and applications.
Strategy 1    Review the current computer platforms and determine their lifecycle.
              Develop a systematic plan to upgrade or replace when required.
Responsible   Director, Office of Information Systems

2004 Status   A project was undertaken in 2004 to evaluate the current administrative
              systems and applications. The results of this study included:

                    Most PSU users are satisfied with the current system, but would
                     like to see some additional new features added.
                    PSU users would like to see the development time for new
                     features/modifications significantly shortened.
                    PSU users are not interested in replacing the current system, and
                     feel it would be difficult to support the implementation of a new
                     system.

              In addition, to the above study, the PeopleSoft and SCT Banner systems
              were evaluated through the cooperation of Wichita State University.
              Financial models were developed for both options and the current in house
              option. The ITC reviewed these models and agreed to continue the in
              house approach, and to seek enhancement of application development
              capabilities. (see the funding plan above).
              Other Administrative System Activities include:

                    The University Development Millennium system has placed into
                     operation. Data conversions were completed and additional data
                     clean up conducted. A library of reports is under development.
                     The system was used to support the Phonathon and the Community
                     Campaign. Interfaces were developed to link the Millennium
                     system with the university administrative system so relevant data
                     regarding new graduates can be downloaded.
                    An on-line Graduate Admission Form was developed along with a
                     Scholarship Preferences List and an on-line benefit summary.
                    Significant reconfiguration work was undertaken to support the
                     changes in information requested by the Board of Regents database
                     project and the requested files were produced.
                    Printing of the IRS 1098T forms was moved to a Postscript
                     language application.

                 The Advisor Profile page was developed. This web page shows a
                 students’ institutions attended, test scores that include ACT, TOEFL,
                 GRE, GMAT, and student data self-reported to ACT. This
                 information was previously provided in paper reports and sent to
                 advisors throughout the year, now available on-line with GUS security
                 to advisors.

                 Financial Assistance student access was developed. These web pages
                 allow students to view on-line their financial aid application status,
                 forms needed to complete their file, type of aid awarded, status of each
                 award, and their loan history at PSU. These enhancements will
                 eventually allow the Financial Asst. Office to do away with mailing
                 paper duplicate and/or change award letters, and will support an on-
                 line award/accept package in the future.


Objective 3   Implement more appropriate and user-friendly data query tools.
Strategy 1    Establish a study group to evaluate the current tools and determine if
              additional tools should be required and/or developed.
Responsible   Director, Office of Information Systems

2004 Status   With the decision (detailed above) to continue in house application
              development, several changes to the current database structure are being
              considered. These included third party query tools and the possible
              upgrade of the database itself.


Objective 4   Establish a data management process/procedure to ensure data integrity.
Strategy 1     Implement the State of Kansas Project Management Methodology
               (KPPM) to govern the development of information systems projects and
               systems development
Responsible    Director, Office of Information Systems

2004 Status:   The KPPM was implemented. . PSU adopted Project Management for all
               large-scale IT projects. These included the Financial Assistance project,
               Continuing and Graduate Studies, e-Commerce project, On-line
               Application project, and the Network Infastructure project.



Objective 5    Establish a process to prioritize and coordinate all “programming”
               requests to ensure the efficient and effective use of personnel in
               addressing institutional priorities and needs.
Strategy 1     Implement the State of Kansas Project Management Methodology
               (KPPM) to govern the development of information systems projects and
               systems development
Responsible    Director, Office of Information Systems

2004 Status    (see above)

Objective 6    Evaluate commercial administrative packages and determine if in-house
               development is still the best approach for PSU
Strategy 1     Conduct a survey of administrative offices and users to evaluate needs and
               determine what capabilities are required.
Strategy 2     Conduct a discovery of current administrative packages on the market and
               determine their effectiveness in meeting PSU needs.
Responsible    Director, Office of Information Systems
Status         Report Due January 2004

2004 Status    (see above)


6.     Evaluate Emerging Technologies

       Develop and support a campus-wide process to promote the identification, testing
       and possible implementation of emerging technologies.

Objective 1    Establish a campus-wide technology futures group that would stay abreast
               of emerging technologies and assess their viability and utility for Pittsburg
               State University.
Strategy 1     Appoint a committee to continually monitor developments in the
               information technology and related fields and their appropriateness to
               Pittsburg State University
Responsible    Information Technology Council
2004 Status   Several initiatives were established to examine and evaluate new
              technologies and related systems. These included:
                   BlackBoard Committee – This committee was established to
                     examine the future course management systems and to determine
                     the needs and fit for PSU. The committee will make its
                     recommendations to the ITC before the end of calendar year 2004.

                    Xythos Web-based Collaboration System – This system provides a
                     method of storing and sharing files and documents. It has the
                     potential of providing students access to their work at any Internet
                     equipped computer. It may also provide a solution to document
                     management and sharing. Several campus groups are currently
                     evaluating Xythos.

                    Network Directory Services and Authentication (LDAP) - This
                     technology is being evaluated for use with our campus network.
                     LDAP would provide enhanced network security and flexibility.

Objective 2   Establish a campus-wide instructional group that would stay abreast of
              emerging technology and assess their impact on instruction at Pittsburg
              State University.
Strategy 1    Appoint a committee to continually monitor developments in instructional
              technology and related fields and their appropriateness to Pittsburg State
              University

Responsible   Dean, Learning Resources

2004 Status   The Blackboard system was upgraded from 5.5 to 6.1 this provided
              improved performance and features to the system. Other activities are
              underway to determine how best to leverage BlackBoard and related
              systems. In addition to BlackBoard related activities, two laptop computer
              trials are underway, one in the College of Arts and Sciences and one in the
              College of Education.
Other Strategic IT Activities

Data Security

The State of Kansas has recently made data security a major focus in both the Executive
and Legislative branches. Information technology audits are underway in three BOR
universities and the Joint Committee on Information Technology (JCIT) of the legislature
is also conducting hearings. With this focus, and the increasing level of treats to IT
networks, OIS began several security initiatives in 2004.

Network tools were developed to help locate and prevent security compromises. These
Tools include:
    Installation and configuration of RADIUS to provide centralized authentication
       for management access to network devices.
    Development of a tool for locating and reporting exact network port where a
       device is connected, including jack, room, and occupant (where known).
    Automation of firmware upgrades of network infrastructure devices to run
       unattended and on a schedule.
    Implementation of a local windows update (SUS) server. This provides automatic
       Windows updates to the computers connected to the campus network, making it
       easier to proactively protect campus computers from virus threats.
    Upgrade of Windows NT Servers to Server 2003
    NATting of about half of campus computers, including all dorms. This, along
       with the implementation of an email virus scanner, dramatically reduced
       incidence of campus infections.

ResNet AntiVirus project – This fall PSU began the third year of its automated
registration system for the residence halls network (ResNet), the download of an anti-
virus package has been integrated into the registration process. ResNet users are now
guided through the process of downloading and installing the Symantec Anti-Virus
package onto their network connected computers. Both the university and the student
users of ResNet benefit from better network security.

Packet shaper overhaul was conducted. This included a significant redesign and major
modification of the rule set that controls PSU's Packeteer network packet shaper. This
device manages scarce bandwidth between the campus and the Internet. Benefits
included enhanced performance of remote classrooms using streaming media, and
increased performance of Internet access from the residence halls during off-peak hours.

				
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