Thank you for your enquiry about the post of Housing Support Worker based in the Craven
Please scroll down to see the application pack.
The closing date for this post is 12 noon Thursday 3rd May 2012. You will only be contacted if
you have been shortlisted for interview. If you do not receive a reply by Tuesday 8th May
2012, unfortunately you have not been successful on this occasion.
The post holder will work with offenders, including perpetrators of domestic violence.
Referrals will come from agencies such as the Probation Service, IDAS, the police and
Emergency accommodation will be used to accommodate perpetrators of domestic violence
to comply with bail conditions and prevent the victim of the abuse from being forced to leave
the family home. The post holder will deliver support to the offender in their accommodation
or in Foundation’s accommodation, which the post holder will manage. Support will be
delivered to enable the customer to sustain their tenancy and to live independently.
Multi-agency work is a significant element of the role and the post holder will also be
expected to challenge and work with the perpetrator to address their behaviour. Training
specific to the post will be provided. Due to the nature of the post, the recruitment is
restricted to male applicants. This is covered by Sex Discrimination Act (Equality Act)
exemption (2)(ba), (2)(e).
Please submit your application, preferably by e mail as a Word document to:
and ensure that you include the reference number for this vacancy – FCR029.
If you would like an informal chat about the post please contact Steven Trueman on 01756
Central Services Admin
Title Housing Support Worker
Office Craven, Skipton
Grade Scale points 22 – 25, £19,622 - £21,520, per annum, pro rata
Hours 34 hours per week
Leave 30 days (plus public holidays) pro rata
Report to Project Manager
Foundation is a registered charity & the largest third sector provider of housing-related support services to
socially excluded groups in the Yorkshire region. We provide services for vulnerable and disadvantaged
individuals and families.
Our teams of Housing Support Workers provide housing related support services to a wide range of
customer groups referred to Foundation from our partners. Support is tailored to help address customer’s
individual needs and is designed to maximise their independence whilst working towards their successful
move-on into independent living.
Responsible for a caseload of customers to whom you will provide high quality customer support via
o Receiving and processing referrals in line with current practice guidelines
o Identifying and assessing individuals’ support needs including risk assessment and informed by
relevant background information
o Participating in the allocation of appropriate accommodation and support to those referred to the
o Moving individuals into accommodation (including organising practical tasks and benefit claims)
o Creating individual support plans with customers covering the following areas: economic well
being; enjoying & achieving; being healthy; staying safe; and making a positive contribution.
o Making regular support visits to provide support to customers as directed by the service level
o Refer customers on to more specialised support and liaise with relevant statutory and voluntary
agencies where appropriate
o If relevant to the scheme, property maintenance and management
Ensure all necessary records are properly maintained in line with policies and procedures on
customer files, finance, and administration
Submit appropriate information to internal and external monitoring systems to ensure service delivery
is continually improved
Develop and maintain positive relationships with Foundation’s partners and stakeholders including
Local Authorities, Housing Associations, Social Services, Probation Services, Benefit Agency,
Employment Service, Health Agencies, Statutory service providers e.g. Fuel and Water Companies,
and any other relevant agency in order to maximise service to individuals
Network with relevant individuals, agencies and community resources to promote and market the
service as appropriate and as directed by project managers
Actively promote and/or participate in customer involvement initiatives
Take a responsible approach to personal development: manage and update own skills base to ensure
quality service delivery
Experience Experience of working with homeless Experience of working with offenders
people, benefits claimants or other Experience of working in supported
vulnerable people housing
Evidence of providing advice and Experience of dealing with disputes /
support on a one to one basis aggressive behaviour
Experience of building and maintaining Experience of working with monitoring
positive partnerships with external systems
organisations (e.g. voluntary and
Qualifications Full driving licence and access to a car
(adjustments may be possible where the
applicant cannot drive as a result of a
Knowledge / Working knowledge of welfare and Knowledge and understanding of
Aptitude housing benefits issues that may affect customers who
Knowledge of tenancy and property have experienced homelessness and
management including arrears control the issues surrounding work with
and courts procedure homeless / vulnerable people.
Competent in the use of a PC, Knowledge of the housing provision
particularly the use of MS Word and and/or related support services
Outlook. available in the area for homeless
Working knowledge of record keeping
and data protection issues Knowledge of the Supporting People
Quality Assessment Framework (QAF)
A basic knowledge of Part V11
Housing Act 1996, as amended by the
Homelessness Act 2002, in relation to
Customer Service Provision
focus Has a commitment and enthusiasm for working with our customer groups
Ability to provide a service which ensures equality of opportunity to each person
Manages caseload, delivers support and maintains records as per requirements of
the service contract and internal performance management requirements
Has a commitment to enabling and empowering customers to become actively
involved in Foundation or their community.
Recording & monitoring
Maintains case files and administrative/monitoring systems effectively in order to
deliver to service requirements
Interpersonal Working with others
Skills Builds and maintains effective working relationships with customers, colleagues,
partner agencies and other stakeholders
Manages and ensures clear professional and emotional boundaries are established
Demonstrates a keen understanding of the ability to adapt one’s approach when
working with different groups (e.g. customers, partner agencies, stakeholders and
Presents verbal and written information clearly and professionally to a variety of
audiences (customers, stakeholders etc)
Builds trust and has respect for others, shows an awareness of the impact of own
behavior. Can demonstrate an understanding and sensitivity to the diverse needs of
customers and treats everyone fairly and consistently.
Personal Risk management
effectiveness Works in line with policy and procedure
Applies and promotes risk management to work practices as required
Aware of the need for confidentiality in dealing with personal information and of risk
of harm circumstances when confidential information must be shared.
Approach to work
Able to plan, organise and implement work effectively and on own initiative, with
minimum direct supervision
Able to work under pressure and to respond and deal with emergency situations
Ability to solve problems in a constructive manner
Demonstrates flexibility in approach to work
Willing to learn and develop in a pro active and professional way to deliver to the
core principles and values of Foundation
Commitment Commitment to organisational goals
to the Should be able to demonstrate a strong commitment to the objectives and values of
Open to and supportive of change and new ways of working
Willingness to participate in shaping the future of the organisation by taking on
responsibilities and projects in addition to core workload
The post holder is expected to work within policies and procedures of Foundation and be committed to its
ethos and values. This includes promoting and demonstrating the principles of equal opportunity (including
encouraging diversity and tackling discrimination) and sensitivity to the environment.
Application for Employment
Vacancy (Job Title): Ref No:
Title: Surname: Forename:
May we telephone you at work? Yes No
Yes No (answer only if post requires a licence)
Do you have a full valid driving licence?
Do you have a vehicle available for work?
Dates Employer Salary Position held and brief outline of Reasons for leaving
Education/Qualifications & Training Relevant to Post
Please comment on your ability to carry out the duties and responsibilities for this role, and also demonstrate
how you meet role requirements.
Please give contact details, one of which should be your present or most recent employer. Where you have
been in post with your current or last employer (if currently not working) for less than 12 months, we will
automatically take up references from your last two employers. Please provide their details. We do not
employ people without satisfactory references. If you were offered a post it would be completely conditional
upon receipt of these. Make sure the information is complete, current and appropriate, e mail contact details
help to speed things up.
First Referee Second Referee
May we contact them prior to interview? Yes No May we contact them prior to interview? Yes No
Please state any convictions you have had for criminal offences. Most of our posts are exempt from the
Rehabilitation of Offenders Act. If the post you are applying for is not exempt, this will be stated in the covering
letter and you need only declare unspent convictions. If none state “none”. If necessary attach a separate sheet
giving details of dates, offences and sentences, place in separate envelope marked Private and Confidential. All
exempt post will be subject to criminal record checks via the criminal records bureau. Having a criminal record
will not necessarily bar you form working with Foundation.
Are you related to or a partner of a Foundation customer, worker or Board member? (If yes give brief details on a
separate sheet) Yes No
To the best of my knowledge there is no reason in respect of my physical or mental health why I would not be
able to carry out fully the tasks described for this post. I confirm that the information I have given on this form is
correct and complete and that I understand misleading statements may be sufficient grounds for dismissal.
Please return the completed form either by e-mail or to the address stated in the covering letter by the date
Equal Opportunities Recruitment Monitoring Form
This form will be detached from your application form upon receipt and the selection panel will not have access to
the information during the Short listing or interviews.
Foundation provides support for single people regardless of their background and therefore intends to ensure
equality of opportunity in our recruitment process. People seeking employment will not be refused on the
grounds of gender, ethnic origin, colour, sexuality, disability, religion, appearance or HIV status.
To ensure that this policy is effective, we monitor our Job Applicants according to the categories below.
Completion of this form is voluntary, but it does help us provide a better service if this information is given.
THE INFORMATION YOU GIVE ON THIS FORM WILL BE CONFIDENTIAL TO FOUNDATION AND USED FOR
MONITORING PURPOSES ONLY.
Name: Post applied for:
I define my gender as:
I define my ethnic origin as:
British White and Black Caribbean
Irish White and Black African
Other (please give details) White and Asian
Asian and Black
Asian British Indian Caribbean
Bangladeshi Other (please give details)
Other (please give details) Chinese
Other (please give details)
I define my sexuality as:
Lesbian/Gay Bisexual Heterosexual
Do you define yourself as having a disability?
Yes No If yes, please specify
20-30 31-40 41-50 51+
Where did you see the advertisement?
Please be specific as this helps us to see where our advertising is effective. If you saw it on the internet
please tell us which site, not just “internet”. Thanks.
Guidance Notes on Completing your Application Form
If you would like this application form to be supplied in large print, Braille or disc format, please telephone the
person on the covering letter who will arrange this.
For any post in Foundation, the application form plays an essential part in choosing the right person for a job. It is
only the information contained in your application form that will decide whether or not you are shortlisted for
The following will help you complete the form:
Think about the job you are applying for and exactly what it involves.
Read through the application form so that you know exactly what information is required.
Read through the Job Description, Person Specification and (where povided) the project profile so that you
know exactly what the job is and the skills and abilities you require to do the job.
Make a rough list of all your skills and experiences. Choose those you think are relevant to the job.
No assumption will be made about your skills and experience so it is essential that you tell us how you meet
the criteria - e.g. if you are a secretary tell us what is involved, do not assume the title "secretary" explains
Complete the Application Form legibly, ensuring you cover all the essential criteria from the Person
Specification. If you wish, add any evidence of how you meet the desirable criteria. If there is insufficient
space, you may like to photocopy page 3.
Check you have signed the declaration at the end of the application form.
Make sure you know the closing date and return the form in plenty of time.
Email is our preferred submission method but if you do post your form to us please ensure that you have paid
the correct postage. We will not be responsible for collecting any under paid correspondence from the sorting
We will be happy to accept your own version of the form provided it covers all of the questions and is signed.
CV’s are not accepted.
What happens next?
Your completed application form will be used to decide whether or not you are selected for an interview. If
you are shortlisted, you will hear within 15 days of the closing date.
The interview panel is normally made up of 3 people who will ask pre-determined questions based on the
person specification. The questions are intended to allow you to expand on your application and to show the
panel how well you meet the requirements of the post. You will have the opportunity to ask questions about
the job, conditions of service or anything else about the organisation. The panel has to keep a record of their
assessment of each candidate so that the reasons for their decision are clear, consistent and justifiable.
If you feel you have been treated unfairly, please write to us and we will investigate.
We are trying very hard to ensure that every stage in our recruitment process is fair and properly thought out.
We have a duty to ensure that everyone is treated without discrimination. We hope that you have been treated
fairly and helpful even if you are not appointed. If you wish to discuss why you have been unsuccessful, please
contact the relevant manager who will be pleased to talk to you.
Enclosed with this form you will find our equal opportunities statement and overleaf, a voluntary monitoring form
to send in with your application form. This is not made available to the interview panel and is used to monitor
whether we are reaching all sections of the community and to check that our recruitment process operates fairly.