Programme Handbook Template: Information on Student Engagement by Ei7wPM6x

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									Student Engagement

City University London considers that all students have a valuable role to play in informing the
development of programmes and shaping all aspects of the learning experience offered to both
current and future students. The views of students are vital in helping to ensure that the
University provides students with the highest quality of education and these contributions
directly inform the development of relevant strategies and action plans, including the
University’s Learning and Teaching Strategy.

To this end, the University actively seeks to encourage students to share their views and is
committed to considering and responding to feedback fully.

Two important ways in which students can engage with the development of their programme is
to provide feedback via questionnaire and representation systems.

1. Student Feedback Questionnaires

[INSERT INFORMATION ON MODULE SURVEYS E.G. THE TIMING OF THEM, THEIR FOCUS AND
THE WAYS IN WHICH THE RESULTS ARE PUBLISHED AND CONSIDERED]

[DELETE PARAGRAPHS BELOW AS APPROPRIATE FOR THE STUDENT AUDIENCE]
Module Evaluation
All students are invited to undertake an evaluation of their experience at the end of each
module, normally in the final lecture. This process aims to elicit a high volume of anonymous
information to identify strengths of a module and areas for development so as to maintain a
continuous cycle of improvement. The University operates a common question set for module
evaluation so as to ensure consistency of approach and measurement across all provision.

Your Voice [DELETE AS APPROPRIATE]
Undergraduate students in Years 1 and 2 are invited to participate in the University’s Your Voice
survey. This anonymous activity focuses on programme-level and wider University experiences,
and questions are constructed to complement those asked through module evaluation.

There are questions common to both Your Voice 1 and 2 and some questions which are specific
to the student’s year of study. The University is keen on tracking student feedback through the
student’s University journey.

External Surveys
The University also participates in a number of externally run student surveys.

National Student Survey (NSS)

The National Student Survey (NSS) is a national survey of final year undergraduate students. It
runs across all publicly funded Higher Education Institutions in England, Wales and Northern
Ireland. Some higher educations institutions in Scotland also take part. The NSS is a national
initiative that has been conducted annually since 2005. Those surveyed include full and part-
time, final year students studying for a wide range of undergraduate courses. Details of the
survey can be found at: www.thestudentsurvey.com
The survey was commissioned by the Higher Education Funding Council for England (HEFCE) and
is undertaken by Ipsos MORI, an independent market research agency.

The survey asks final year students a range of questions about the quality of the education and
support that they have received. The survey opens in mid January and closes in mid April,
however each University chooses the week in which survey promotion will start at their
institution. Eligible students will first receive an e-mail inviting them to complete the survey
online; non-respondents are followed up by post and telephone.

The University, Programme Teams and the Students’ Union work together to ensure that we
receive a good response rate to the survey, as the data collected is vital in supporting City in
ongoing work to enhance the student experience.

Postgraduate Taught Experience Survey (PTES) and the Postgraduate Research Experience
Survey (PRES)
The Postgraduate Taught Experience Survey (PTES) and the Postgraduate Research Experience
Survey (PRES) are sector-wide questionnaires, conducted online, which enable the University to
collect feedback from postgraduate and postgraduate research students. These two surveys are
conducted in alternate years. The results from these surveys will be used to support internal
enhancement activity at a University and programme-level.

Survey dates 2012-13
The survey dates for 2012-13 will be confirmed in October 2012. They are likely to take place
between January and May 2013.

2. Student Committees and Representation

The University and Students’ Union are jointly committed to operating and supporting an
effective system of student representation throughout all levels of University governance.

Key roles include:

Programme Representatives
 Each programme must have a representative, elected by their peers, to represent the views
   of the students on that course.

School Representation Officer
 Each School has one School Representation Officer (SRO) who acts a link between
   programme representatives and the Students’ Union. SROs also attend relevant Student
   Experience Forums to represent the views of students in their School. This position is filled
   via Students’ Union elections and all students are eligible to stand and to vote.

Sabbatical Officer
 Each year 3 Sabbatical Officers are elected by students via Students’ Union elections to
   represent their views at University level. Students elect a President, Vice President
   Education and Vice President Activities and Development. They participate in a range of
    committees and strategic project groups including Senate, University Academic Practice
    Programmes and Standards Committee and the University Student Affairs Committee.

The Students’ Union provides a range of support to all students undertaking any form of
representation. Further information can be found here: http://www.culsu.co.uk/yourvoice/

Additionally, the Students’ Union works closely with the University to support activities around
obtaining wider student feedback, through NSS, Your Voice, PTES and PRES.

Student committees:

[PMT/SSLC ARRANGEMENTS – PURPOSE OF THESE MEETINGS, STUDENT MEMBERSHIP AND
ROLE, DATES OF MEETINGS, DATE AND/OR TIMING OF ELECTIONS FOR STUDENT
REPRESENTATIVES]

[SCHOOL STUDENT AFFAIRS COMMITTEE (OR EQUIVALENT FORUM) – PURPOSE OF THESE
MEETINGS, STUDENT MEMBERSHIP AND ROLE, DATES OF MEETINGS]

Keeping you informed

You Say , We Listen

Feedback from students is essential to inform the development of the University’s
courses and to help shape all aspects of the learning experience. We actively seek and
encourage you to give us your views and online surveys are one of the main ways that
we do this.

You Say, We Listen is the University’s feedback campaign that runs throughout the year.
In order to complete the feedback loop City understand that we should communicate
back to students on how we use their feedback. The results of surveys and other forms
of feedback from students are used to support planning work that will enhance the
student experience. The University and your Programme Team will keep you informed
of actions that are taken to respond to your views and will explain when it is not
possible to resolve an issue.

Minutes of student committees are available – [ADD DETAILS/LINKS]
Programme Action plans are available – [ADD DETAILS/LINKS]

								
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