Position:C00955 Date: September 14, 2012 – September 20, 2012
CLERICAL POSITION ANNOUNCEMENT
TITLE OF POSITION/RANK: Enrollment Services Senior Representative (Level 5)
DEPARTMENT: Enrollment and Financial Services, Lincoln Center
Counsels in the areas of Financial Aid, Student Accounts, Academic Records, and Admissions.
Counsels on required application processes, forms, and proper completion.
Counsels on available payment arrangements.
Disseminates work flow to ensure tasks are carried out on a timely schedule and according to established
Utilizes Powerfaids and Banner databases.
Utilizes various industry web tools to counsel students, as warranted.
Processes tuition payments.
Reconciles all payments received.
Counsels students on the use of available web services and other office technologies.
Employee is expected to rotate work hours: 9-5, 10-6, or 11-7. Overtime is required as needed, and may include
weekends and holidays. Employees are expected to assist other staff members within the Fordham University
Employee is expected to rotate shifts between customer walk-ins and telephone coverage contingent upon daily
A High School Diploma required.
1-2 years experience in Enrollment Services or related area and advanced understanding of the activities and
processes involved preferred.
Good interpersonal, social and organizational skills.
Excellent customer service skills are a must.
Must have patience and be able to defuse difficult situations.
Ability to listen to and decipher questions and problems.
Must enjoy personal contact with students and parents.
Ability to handle confidential material.
Must be able to work well with others under pressure and constraints.
Experience with Powerfaids and Banner databases preferred.
Experience with ACD telephone system preferred.
Knowledge of Microsoft EXCEL and Microsoft WORD is a plus
Mandatory Competency Testing
SALARY: $1,577.57 bi-weekly
START DATE: As soon as possible
SEND LETTER, RESUME TO: Mrs. Angelica Esparza, Sr. Asst. Director Student Financial
Enrollment and Financial Services
FORDHAM UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION INSTITUTION