UNIT APPLY KNOWLEDGE OF SELF AND TEAM IN ORDER TO DEVELOP STANDARD A PLAN TO ENHANCE TEAM PERFORMANCE UNIT STANDARD NUMBER 13912 LEARNING PROGRAMME MANAGEMENT DEVELOPMENT PROGRAMME PERIOD 5 DAYS AND UNIT DEMONSTRATE AN UNDERSTANDING OF MANAGERIAL STANDARD EXPERTISE AND ADMINISTRATIVE CAPABILITIES UNIT STANDARD NUMBER 14001 LEARNING PROGRAMME MANAGEMENT DEVELOPMENT PROGRAMME PERIOD 5 DAYS UNIT STANDARD 13912 SPECIFIC ASSESSMENT CRITERIA ASPECTS TO BE ALIGNED WHERE TO FIND THIS ASSESSMENT OUTCOME (LEARNING TOPICS) IN MATERIAL METHODS 1. 1. Demonstrate Own strengths and DAY 1 of programme The assessment knowledge and weaknesses are identified, comprises predominantly of information is not Psychometric understanding of based on self-reflection and personality and competency contained in the personality and self as a worker in feedback. assessments, conducted by material as a module. managerial a specific work registered assessors and The “manager of the competencies are position. psychometrists. future’s” position is assessed. The assessment is followed reflected and dealt Feedback is by personal feedback for with as part of the provided to each each learner. introduction. Refer to learner. A page in front of personal Module 1. development plan The “management to strengthen competency profile” is own performance reflected in Module 4. is compiled and 2. shared. A personal development plan A comprehensive report is This information is not to strengthen own compiled for each learner, contained in the performance is compiled with highlighting current material as a module, a view to becoming a role managerial style and is given separately as model for a team or group. comprising of a personal a stand alone report. development plan, including in-task development actions, books to read and training courses to be attended. 1. 2. Identify own role The organigram of an Our MDP programme is The In-house MDP’s Measuring the in an organisation. organisation is interpreted presented in 2 formats. assessment phase actual and an indication is given of An In-house MDP is (day 1 & 2) will reflect competence of the learner’s place in the customised to a specific these aspects. the learner organisation. organisation’s needs and will against ideal the 2. include the learners job profile according An organisation’s requirements and to the relevant expectations of a person in expectations as part of the job description. the learner’s position are assessment phase (see explained and an indication is outcome 1) given as to how performance A public MDP is a generic is monitored and measured. programme where individuals 3. from different organisations The values and attitudes of a attend the programme and is particular organisation are not specifically customised to explored with reference to the fit a specific job profile. organisation’s code of ethics or conduct. 2. SPECIFIC ASSESSMENT CRITERIA ASPECTS TO BE ALIGNED WHERE TO FIND THIS ASSESSMENT OUTCOME (LEARNING TOPICS) IN MATERIAL METHODS 4. The effect of the code of As above As above As above conduct on decisions a team leader may make are indicated with reference to the code of conduct of a specific organisation. 1. 3. Use a variety of The kinds of conflict that The Problem Solving Module 1 strategies to deal could arise in a team or group Process. with potential are identified and strategies Decision Making Model. conflict in a team to deal with issues in a team Daily Planning. or group. are demonstrated in role-play situations. 2. Strategies for creating a Controlling and ensuring Module 2 positive working environment effective meetings. in a team or group are Brainstorming with team explored and an indication is members. given of the role of the team “Pushing and Pulling” leader in creating a positive behaviours. work environment. Communication styles. Module 3 3. Situations that hamper “Pushing” behaviours. Module 2 efficiency in a group are Ineffective communication. Module 3 identified and suggestions Motivating people / stroking. Module 4 are made to improve these Listening skills. situations. Delegation and task maturity. Leadership styles. 4. Support systems available to Delegation and task maturity. Module 4 the team are identified and an Leadership styles. indication is given of the learner’s own role in being supportive and using a support system. 1. 4. Demonstrate The strengths and Factors influencing the team’s These exercises are Debates, knowledge and weaknesses of a group or success (The Treetops Grid) given in a separate discussions, buzz understanding of team are identified based on hand-out and are not groups and the dynamics reflection and team contained in the presentations by within a specific performance. material itself. groups regarding group. 2. the SWOT The strengths and DAY 1 personality and Focused on exercise and weaknesses of individuals competency assessment with throughout the Treetops Grid. within a group or team are feedback and personal programme, although identified in order to decide development plan. not reflected in a on an appropriate specific module. management strategy. 3. Situations that are a cause of Team SWOT analysis These exercises are concern or dissent in a group given in a separate or team are identified and a hand-out and are not plan is developed to minimise contained in the their negative effect on the material itself. team. 4. These exercises are Positive situations in a group Team SWOT analysis given in a separate or team are identified and a hand-out and are not plan is developed to contained in the maximise the effect on the material itself. team’s performance. SPECIFIC ASSESSMENT CRITERIA ASPECTS TO BE ALIGNED WHERE TO FIND THIS ASSESSMENT OUTCOME (LEARNING TOPICS) IN MATERIAL METHODS 1. 5. Develop a plan of Goals appropriate to the team These assessment criteria Please refer to our action to enhance are set in order to improve are dealt with in our Performance the performance performance within a specific Performance management management of a team organisation. programme and can be documentation for the 2. incorporated into our MDP if specific references to A plan of action is developed the customer wishes to do so. our material. as a means of achieving group or team goals. 3. The importance of consultation and joint decision making in setting team or group goals is explained and an indication is given of how a team can be involved in a goal setting process. 4. Progress in the implementation of team goals is monitored and an indication is given of when and how it may be necessary to amend the plan. 4. UNIT STANDARD 14001 SPECIFIC ASSESSMENT CRITERIA ASPECTS TO BE ALIGNED WHERE TO FIND THIS ASSESSMENT OUTCOME (LEARNING TOPICS) IN MATERIAL METHODS 1. 1. Identify and Managerial tasks are Problem solving process Module 1 explain an explained. Decision making Discussions, understanding of Daily planning debates and role- managerial Delegation in line with task Module 4 plays. expertise. maturity Motivation of subordinates Critical management competencies Management Competency Profile 2. Different levels of Manager of the Future. The “manager of the management are discussed. future” is reflected and dealt with as part of the introduction. Refer to page in front of Module 1. Middle, Senior and Executive General introduction. management. 3. The impact of effective Manager and Organisation of The “manager of the management on business is the future future” is reflected discussed. and dealt with as part of the introduction. Refer to page in front of Module 1. 1. 2. Identify and Different managerial styles Leadership styles. Module 4 The Leadership discuss different are identified and discussed. style managerial styles. 2. questionnaire The effect of different Symptoms to indicate levels Module 4 with a managerial styles on of task maturity. comprehensive community and business are report as a result. evaluated. 3. The strategies to change a The effect of effective Module 4 particular management style motivation on are discussed. accomplishment according to McClelland’s theory Super critical management Module 4 competencies that lead to results. 1. . 3. Identify, Administrative capabilities are Learners on our MDP’s are explain and identified and explained. normally on NQF level 4 + demonstrate an 2. and will normally not require understanding of Banking techniques and skills us to train them on these administrative applicable to individuals are skills. systems. described, explained and demonstrated. 3. Skills and techniques in information gathering and distribution are demonstrated. 4. Information system, accountability, proposals, reports, etc.
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