ASSESSMENT PLAN by ErmuLzb

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									       UNIT                 APPLY KNOWLEDGE OF SELF AND TEAM IN ORDER TO DEVELOP
       STANDARD                     A PLAN TO ENHANCE TEAM PERFORMANCE

       UNIT STANDARD NUMBER                        13912

       LEARNING PROGRAMME                          MANAGEMENT DEVELOPMENT PROGRAMME
       PERIOD                                      5 DAYS

                                                              AND
       UNIT                         DEMONSTRATE AN UNDERSTANDING OF MANAGERIAL
       STANDARD                       EXPERTISE AND ADMINISTRATIVE CAPABILITIES

       UNIT STANDARD NUMBER                        14001

       LEARNING PROGRAMME                          MANAGEMENT DEVELOPMENT PROGRAMME
       PERIOD                                      5 DAYS

UNIT STANDARD 13912

 SPECIFIC                 ASSESSMENT CRITERIA              ASPECTS TO BE ALIGNED             WHERE TO FIND THIS          ASSESSMENT
 OUTCOME                                                   (LEARNING TOPICS)                 IN MATERIAL                 METHODS
                                        1.
 1. Demonstrate           Own strengths and               DAY 1 of programme                 The assessment
    knowledge and         weaknesses are identified,       comprises predominantly of          information is not        Psychometric
    understanding of      based on self-reflection and     personality and competency          contained in the          personality and
    self as a worker in   feedback.                        assessments, conducted by           material as a module.     managerial
    a specific work                                        registered assessors and           The “manager of the       competencies are
    position.                                              psychometrists.                     future’s” position is     assessed.
                                                          The assessment is followed          reflected and dealt       Feedback is
                                                           by personal feedback for            with as part of the       provided to each
                                                           each learner.                       introduction. Refer to    learner. A
                                                                                               page in front of          personal
                                                                                               Module 1.                 development plan
                                                                                              The “management           to strengthen
                                                                                               competency profile” is    own performance
                                                                                               reflected in Module 4.    is compiled and
                                        2.                                                                               shared.
                          A personal development plan  A comprehensive report is             This information is not
                          to strengthen own             compiled for each learner,             contained in the
                          performance is compiled with  highlighting current                   material as a module,
                          a view to becoming a role     managerial style and                   is given separately as
                          model for a team or group.    comprising of a personal               a stand alone report.
                                                        development plan, including
                                                        in-task development actions,
                                                        books to read and training
                                                        courses to be attended.


                                         1.
 2. Identify own role     The organigram of an            Our MDP programme is            The In-house MDP’s           Measuring the
    in an organisation.   organisation is interpreted      presented in 2 formats.          assessment phase             actual
                          and an indication is given of   An In-house MDP is               (day 1 & 2) will reflect     competence of
                          the learner’s place in the       customised to a specific         these aspects.               the learner
                          organisation.                    organisation’s needs and will                                 against  ideal
                                                                                                                                  the
                                         2.                include the learners job                                      profile according
                          An organisation’s                requirements and                                              to the relevant
                          expectations of a person in      expectations as part of the                                   job description.
                          the learner’s position are       assessment phase (see
                          explained and an indication is   outcome 1)
                          given as to how performance  A public MDP is a generic
                          is monitored and measured.       programme where individuals
                                         3.                from different organisations
                          The values and attitudes of a    attend the programme and is
                          particular organisation are      not specifically customised to
                          explored with reference to the   fit a specific job profile.
                          organisation’s code of ethics
                          or conduct.
                                                                   2.

SPECIFIC                ASSESSMENT CRITERIA                  ASPECTS TO BE ALIGNED               WHERE TO FIND THIS        ASSESSMENT
OUTCOME                                                      (LEARNING TOPICS)                   IN MATERIAL               METHODS
                                       4.
                        The effect of the code of         As above                               As above                As above
                        conduct on decisions a team
                        leader may make are
                        indicated with reference to
                        the code of conduct of a
                        specific organisation.


                                        1.
3. Use a variety of     The kinds of conflict that        The Problem Solving                    Module 1
   strategies to deal   could arise in a team or group     Process.
   with potential       are identified and strategies     Decision Making Model.
   conflict in a team   to deal with issues in a team     Daily Planning.
   or group.            are demonstrated in role-play
                        situations.
                                        2.
                        Strategies for creating a         Controlling and ensuring               Module 2
                        positive working environment       effective meetings.
                        in a team or group are            Brainstorming with team
                        explored and an indication is      members.
                        given of the role of the team     “Pushing and Pulling”
                        leader in creating a positive      behaviours.
                        work environment.                 Communication styles.                  Module 3
                                        3.
                        Situations that hamper              “Pushing” behaviours.                Module 2
                        efficiency in a group are           Ineffective communication.           Module 3
                        identified and suggestions          Motivating people / stroking.        Module 4
                        are made to improve these           Listening skills.
                        situations.                         Delegation and task maturity.
                                                            Leadership styles.
                                        4.
                        Support systems available to  Delegation and task maturity.              Module 4
                        the team are identified and an  Leadership styles.
                        indication is given of the
                        learner’s own role in being
                        supportive and using a
                        support system.


                                        1.
4. Demonstrate          The strengths and                 Factors influencing the team’s         These exercises are     Debates,
   knowledge and        weaknesses of a group or           success (The Treetops Grid)             given in a separate     discussions, buzz
   understanding of     team are identified based on                                               hand-out and are not    groups and
   the dynamics         reflection and team                                                        contained in the        presentations by
   within a specific    performance.                                                               material itself.        groups regarding
   group.                               2.                                                                                 the SWOT
                        The strengths and                 DAY 1 personality and                  Focused on              exercise and
                        weaknesses of individuals          competency assessment with              throughout the          Treetops Grid.
                        within a group or team are         feedback and personal                   programme, although
                        identified in order to decide      development plan.                       not reflected in a
                        on an appropriate                                                          specific module.
                        management strategy.
                                        3.
                        Situations that are a cause of    Team SWOT analysis                     These exercises are
                        concern or dissent in a group                                              given in a separate
                        or team are identified and a                                               hand-out and are not
                        plan is developed to minimise                                              contained in the
                        their negative effect on the                                               material itself.
                        team.
                                        4.                                                        These exercises are
                        Positive situations in a group    Team SWOT analysis                      given in a separate
                        or team are identified and a                                               hand-out and are not
                        plan is developed to                                                       contained in the
                        maximise the effect on the                                                 material itself.
                        team’s performance.
SPECIFIC               ASSESSMENT CRITERIA            ASPECTS TO BE ALIGNED            WHERE TO FIND THIS         ASSESSMENT
OUTCOME                                               (LEARNING TOPICS)                IN MATERIAL                METHODS
                                       1.
5. Develop a plan of   Goals appropriate to the team  These assessment criteria        Please refer to our
   action to enhance   are set in order to improve     are dealt with in our             Performance
   the performance     performance within a specific   Performance management            management
   of a team           organisation.                   programme and can be              documentation for the
                                       2.              incorporated into our MDP if      specific references to
                       A plan of action is developed   the customer wishes to do so.     our material.
                       as a means of achieving
                       group or team goals.
                                       3.
                       The importance of
                       consultation and joint
                       decision making in setting
                       team or group goals is
                       explained and an indication is
                       given of how a team can be
                       involved in a goal setting
                       process.
                                       4.
                       Progress in the
                       implementation of team goals
                       is monitored and an
                       indication is given of when
                       and how it may be necessary
                       to amend the plan.
                                                                    4.

UNIT STANDARD 14001


 SPECIFIC                ASSESSMENT CRITERIA                 ASPECTS TO BE ALIGNED         WHERE TO FIND THIS         ASSESSMENT
 OUTCOME                                                     (LEARNING TOPICS)             IN MATERIAL                METHODS
                                      1.
 1. Identify and         Managerial tasks are             Problem solving process          Module 1
    explain an           explained.                       Decision making                                            Discussions,
    understanding of                                      Daily planning                                             debates and role-
    managerial                                            Delegation in line with task     Module 4                 plays.
    expertise.                                             maturity
                                                          Motivation of subordinates
                                                          Critical management
                                                           competencies
                                                          Management Competency
                                                           Profile
                                        2.
                         Different levels of              Manager of the Future.           The “manager of the
                         management are discussed.                                           future” is reflected
                                                                                             and dealt with as part
                                                                                             of the introduction.
                                                                                             Refer to page in front
                                                                                             of Module 1.
                                                          Middle, Senior and Executive     General introduction.
                                                           management.
                                       3.
                         The impact of effective          Manager and Organisation of      The “manager of the
                         management on business is         the future                        future” is reflected
                         discussed.                                                          and dealt with as part
                                                                                             of the introduction.
                                                                                             Refer to page in front
                                                                                             of Module 1.


                                        1.
 2. Identify and         Different managerial styles      Leadership styles.               Module 4                 The Leadership
    discuss different    are identified and discussed.                                                                style
    managerial styles.                  2.                                                                            questionnaire
                         The effect of different          Symptoms to indicate levels      Module 4                 with a
                         managerial styles on              of task maturity.                                          comprehensive
                         community and business are                                                                   report as a result.
                         evaluated.
                                        3.
                         The strategies to change a       The effect of effective          Module 4
                         particular management style       motivation on
                         are discussed.                    accomplishment according to
                                                           McClelland’s theory
                                                          Super critical management        Module 4
                                                           competencies that lead to
                                                           results.


                                        1.                                                 .
 3. Identify,            Administrative capabilities are  Learners on our MDP’s are
    explain and          identified and explained.         normally on NQF level 4 +
    demonstrate an                      2.                 and will normally not require
    understanding of     Banking techniques and skills     us to train them on these
    administrative       applicable to individuals are     skills.
    systems.             described, explained and
                         demonstrated.
                                        3.
                         Skills and techniques in
                         information gathering and
                         distribution are demonstrated.
                                        4.
                         Information system,
                         accountability, proposals,
                         reports, etc.

								
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