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					Proceedings

Reisel, W., Chia, S. and Maloles, C. (2006), “Job Insecurity: Understanding Threat
        Effect and Response Uncertainties at Three Levels of Analysis,” 14th Institute for
        Behavioral and Applied Management (IBAM) Conference, Memphis, Tennessee,
        Oct. 5-7.

Maloles, C., Chia, S. and Reisel, W. (2005), “Exploring Non-Economic Motives for
      Buying Gray Market Goods: The Paradoxical Case of the Philippines,” Academy
      of International Business (AIB), Southeast Asia Regional Conference,” Manila,
      Phillipines, November 24-26.

Chia, S., Reisel, W. and Maloles, C. (2004), “Management of Customer Complaint
       Resolution in a Retail Environment,” 12th Institute for Behavioral and Applied
       Management (IBAM) Conference, Providence, Rhode Island, Oct. 21-23.

Reisel, W., Chia, S. and Maloles, C. (2003), “The Negative Impact of Job Insecurity on
        Employee Perceptions of Key Account Management,” 40th Annual Meeting of the
        Eastern Academy of Management, Baltimore, April 30-May 1.

Maloles, C., Chia, S. and Reisel, W. (2001), “Gray Markets in Reverse: The Paradoxical
      Case of the Philippines,” 8th International Conference on Recent Advances in
      Retailing and Services Science, Vancouver, Canada, June 16-19.

Maloles, C., Chia, S. and Reisel, W. (2000), “Using the Internet to Teach Consumer
      Behavior,” 16th Atlantic Marketing Association Conference, Charleston, South
      Carolina, October 11-14.

Maloles, C., Chia, S. and Reisel, W. (2000), “An Empirical Investigation of the
      Comparative Influence of Brands and Country-of-Origin on Purchase Decision-
      Making,” 7th International Conference on Recent Advances in Retailing and
      Services Science, EIRASS, Sintra, Portugal, July 7-10.

Maloles, C., Chia, S. and Reisel, W. (1999), “Managing Direct Marketing Efforts: The
      Effects of Cultural Assimilation on the Perception and Usage of Direct Marketing
      Among Ethnic Groups in the United States,” 6th International Conference on
      Recent Advances in Retailing and Services Science, ERIASS, Puerto Rico, July
      18-21.

Rachman, D and Chia, S. (1999), “Private Branding: Refocusing and Transforming Retail
      Management Strategies for the Future,” 9th Biennial World Marketing Congress,
      Malta, June 23-26.
Rachman, D and Chia, S. (1997), “The International Strategy of U.S. Retailers and the Role
      of Market Research,” European Society for Opinion and Marketing Research
      (ESOMAR) Seminar on Retailing Research, The Changing Retail Scene:
      Opportunities, Threats, and Innovation, Madrid, Spain, November 5-7.

Rachman, D and Chia, S. (1997), “A Taxonomy of Channel Expansion Strategies in a
      Changing Environment,” 8th Biennial World Marketing Congress, Kuala Lumpur,
      Malaysia, June 24-27.

Chia, S. (1989), “Shortening of the Product Life Cycle: A New Look,” Joint National
        Meeting of the Operations Research Society of America and The Institute of
        Management Sciences, New York, New York, October 16-18.


Books

Mockler, R. and Chia, S. (1988), Instructor's Guide to Knowledge-Based Systems for
      Strategic Planning, Englewood Cliffs, NJ: Prentice-Hall.


Book Chapters

Rachman, D. and Chia, S. (1998), “Retailing in Northern America—Structure and
      Development,” in Global Retail Management, Joachim Zentes and Bernhard
      Swoboda (editors), Institue fur Internales Marketing, 73-95.

				
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