Your Federal Quarterly Tax Payments are due April 15th Get Help Now >>

LTC 2012 PPT Slide Template - PowerPoint by HG2isAon

VIEWS: 2 PAGES: 21

									  Effective Unit Communications
 Twishansh Mehta      Tim Ganger
mehtat2@asme.org   gangert2@asme.org
             Session Objectives

    • After this session, you will be able to:
       – Understand the fundamentals of effective
         communications.
       – Apply these fundamentals to communicating
         within your unit volunteers.
       – Apply these fundamentals to communicating to
         your unit membership.
       – Understand what communications tools are
         available from ASME.


2
        Session Outline

    •   Principles of Communications
    •   Communicating with your Unit
    •   Breakout Group Activity
    •   Communicating to your Members
    •   Breakout Group Activity
    •   ASME Communications Resources


3
       Principles of Communications
    • The Communications Process

     Sender   Message    Encoding   Medium     Decoding   Receiver




                           NOISE
     Sender   Decoding   Medium     Encoding   Message    Receiver




4
       Principles of Communications
    SMART Principles
    • Specific – your message
    • Measureable – your feedback
    • Attainable – your medium
    • Realistic – your medium
    • Time Bound – message delivered at the
      right time



5
       Principles of Communications
    • The Basics



        WHO           WHAT

       WHEN           DID IT
       and HOW        WORK?
6
                Communicating with your Unit
    Who is communicating with whom?
                                            Types of Volunteers
                      Unit
                    Volunteer               • Students
                                            • Employed
                                            • Retired
      Unit          Unit                    • Academics
                                  Unit
    Volunteer
                    Chair       Volunteer   • Mobile
                                            • Disabled

                      Unit
                    Volunteer

7
       Communicating with your Unit
    What do you want to communicate?
    • Unit Planning
    • Task Assignments (Action Items)
    • Task Follow-up
    • Brainstorming Ideas
    • Asking for Help
    • Offering and Providing Help
    • Decisions

8
         Communicating with your Unit
    When do I communicate my message?
    •   Real time or delayed?
    •   How far in advance?
    •   What day of the week?
    •   What time of day?
    •   Students: when I’m not in class.
    •   Employed: when I’m not at work.
    •   Mobile: when I’m not travelling.
    •   Everyone: when I’m not asleep.


9
       Communicating with your Unit
     Mediums and Tools




10
        Communicating with your Unit
     Did it Work? Getting Feedback
     • Did my message get to the receiver?
        – Acknowledgement by receiver of receipt.
     • Was my message decoded correctly?
        – Action item completed and completed
          correctly.
        – Response reflects what was asked.
        – Comments were recorded down correctly.
        – Help was offered or declined.
        – Were questions asked?

11
         Communicating with your Unit
     Group Activity
     • On each table is a description of a unit activity.
     • Create a plan to effectively communicate
       instructions to your volunteers to execute the
       activity seamlessly.
        – Consider who needs to be involved.
        – What their communication preferences are.
        – When and how to communicate.
        – Ensuring successful communication to
          ensure successful execution.

12
     Communicating with your
     Members
     • What is the makeup of your
       membership?
       – Student members
       – Professional members
       – Retirees
       – International members



13
     Communicating with your
     Members
                  • What barriers exist
                    making
                    communication difficult
                    and how do you work
                    around them?
                    – Language barrier
                    – Technology barriers
                    – Time zones



14
     Communicating with your
     Members
     • What do you want/need to
       communicate?
       – Activities
       – Meeting dates/times
       – Member benefits




15
     Communicating with your
     Members
                  • How do you
                    communicate it?
                    – Social media
                      (Facebook, Twitter,
                      LinkedIn etc.)
                    – ASME Webpages
                    – Non-ASME Webpages
                    – E-mail
                    – Phone calls
                    – Text messages
16
     Communicating with your
     Members
     • How do you know if your
       communication was effective?
       – Read receipts on e-mails
       – Webpage visit tracking
       – Social media activity




17
     Communicating with your
     Members
     • Group Activity
       – Take the activity you designed in
         the earlier group activity and
         create a communications plan to
         market it to your members, and to
         receive their feedback afterwards.




18
         ASME Communications Resources

     • Online Unit Roster and List-Serve
     • ASME Letterhead
     • ASME PeerLink
     • Newsletter Templates
     • Web Site Best Practices and Server
       Space
     • Member Recruitment and Retainment Kit
19
         Summary of Key Points
     • Communication is a process between a
       sender and receiver
     • SMART communications strategies apply
       within your unit and with your members.
     • There are numerous tools and mediums
       available from ASME and in the public domain
       to effectively get your message across to your
       desired target.


20
     Communications




21

								
To top