Docstoc

Complaints Flowchart

Document Sample
Complaints Flowchart Powered By Docstoc
					                       ELLIOTT HEADS SURF LIFE SAVING CLUB
Complaints Flowchart

                                                                   COMPLAINTS / GRIEVANCES / ISSUES




        Child abuse (physical, sexual, emotional, neglect), discrimination,                          Complaints, grievances or other club related issues
        harassment, victimisation, vilification, breach of Codes of Conduct
                                        issues


                                       Referred to                                                                       Referred to


      Nominated Club Grievance Officer/ President/ Club Captain (directly to                                Specific Club Personnel as appropriate
      Police if Club Grievance Officer not available, immediate risk, or if in
                                     doubt)
                                                                                                                            e.g.

        Allegations of a Criminal Nature             Allegations of a Serious Nature
         Sexual Abuse,                              [not Criminal]                           COACH                   SAFETY OFFICER                PRESIDENT
         Physical Abuse                              Verbal Abuse                                                                              or CLUB CAPTAIN
                                                      Breach of Codes of Conduct       Selection Issues           Facility Maintenance        All Other General
                                                                                        Training Issues            Equipment                    Club Issues
                                                                                                                     Maintenance
                                                                                                                    Workplace Health &
          Referred to Police and/ or                 Actioned at Club Level under
                                                                                                                     Safety Matters
          Department of Communities                  Leadership of President and/or
          (Child Safety Services)                    Club Captain



                 DEALT WITH IN LINE WITH CHILD PROTECTION                                   DEALT WITH IN LINE WITH CLUB POLICIES AND PROCEDURES
             AND MEMBER PROTECTION POLICIES AND PROCEDURES



Updated 12 July 2010                                                                                                                                   CP 2.1.2

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:8
posted:9/30/2012
language:Unknown
pages:1