First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services and Registered Credit Provider.
Company Reg. No. 1929/001225/06 NCA. Reg. No. NCRCP20
CREDIT CARD AND CREDIT CARD FACILITY
TERMS AND CONDITIONS OF USE
COMBINED (Usury Act & National Credit Act)
Effective Date: 1 July 2012
These terms and conditions form part of the agreement which governs the use of the credit card and credit card facility and further
regulates the relationship between the Bank and the cardholder. The use of the credit card and/or the credit card facility will be
deemed as your acceptance of all the terms and conditions governing the agreement.
Sections of this Document
Section A: Credit Card and Credit Card Facility Conditions of Use Section C: The eBucks Rewards Programme and inContact
Section B: Account Charges and Fees Section D: Value-Add Services
Section A: 3.1.7 Should your re-issued credit card be a chip and PIN credit card, you will
Credit Card and Credit Card Facility Conditions of Use have to utilise the services at an FNB branch to change your PIN.
3.1.8 You must keep the credit card safe and the PIN secret and separate
1 Issue of the Credit Card and grant of the Credit Card Facility from the credit card.
1.1 The issue of the credit card and grant of the facility are subject 3.1.9 The credit card, credit card details and PIN will enable you to perform
to the terms and conditions of our credit card and credit card facility as transactions at merchants, operate the credit card at ATM’s and perform
published and amended by us from time to time. transactions via our access channels.
1.2 The credit card remains our property and you must return it to us 3.1.10 You must only use the credit card in the period stated on the front of
immediately on our request. the credit card, unless it is cancelled before the expiry date in terms of
1.3 The credit card is a Visa-branded card, issued by us under license from clause 16 below. After this period the credit card will be invalid.
Visa. 3.1.11 You must not use the credit card for any illegal transactions. It is your
1.4 Your credit card facility is hosted in Johannesburg and all transactions responsibility to determine that a transaction is lawful before you use the
are processed in Johannesburg. credit card.
1.5 You may only qualify for and be issued with a Graphite Credit Card, if 3.1.12 Your credit card facility must not be used to participate in online
you have been issued with a Graphite Cheque Card. This means that gambling activities and purchase online foreign lottery tickets
if you close your Graphite Cheque Card facility, your Graphite Credit 3.1.13 When a credit card is used to buy goods or services from a merchant,
Card facility will automatically be closed and we will reissue you with a you must sign a transaction voucher and/or apply your PIN, as required
Platinum Credit Card facility. by the merchant.
3.1.14 You must sign a cash withdrawal voucher when using the credit card to
2 Acceptance of these Terms and Conditions draw cash other than from an ATM.
3.1.15 If the transaction takes place by mail order, telephone order or other
2.1 By using the credit card facility your action will be deemed as
access channels you will be asked for certain credit card related
acceptance of all the terms and conditions governing the agreement.
information before you may use these channels to transact.
2.2 Should you have entered into this agreement electronically,
telephonically or in writing such mechanisms utilised to enter into this 3.2 Credit Card
agreement shall be valid, binding and undisputed. 3.2.1 You may transact at merchants who accept Visa or Visa Electron
2.3 By using the credit card facility, you consent to the Bank accessing any branded credit cards (as applicable depending on your credit card type)
information recorded with any credit bureaux. Any information relating and we will subsequently debit your account. You are liable to repay us
to the non-compliance with the terms and conditions of your Credit for all monies debited to your credit card facility.
Facility, the application, opening and termination of your Credit Facility 3.2.2 You may at the discretion of the merchants use the credit card for fuel
will be disclosed to and used by any other division of the Bank and and fuel-related purchases.
credit bureaux. All credit bureaux provide a credit profile on persons as 3.2.3 The Visa Electron credit card is for electronic use only which means that
well as possibly a credit score on the credit worthiness of persons. it can be used at an electronic point of sale device or at an ATM.
2.4 These terms and conditions are applicable to all customers 3.2.4 If you use the credit card outside the Common Monetary Area, you
save where the headings indicate otherwise. In the latter instance the must comply with applicable Exchange Control Regulations. (For further
specific terms and conditions will apply over and above the terms and information on Exchange Control Regulations you may phone FNB
conditions common to both NCA and Usury Act customers. Credit Card Customer Care on (011) 369 2800).
3.2.5 You warrant to the Bank that the granting of and the use of
3 Use of the Credit Card and Credit Card Facility
the credit card facilities will not in any way be a contravention
3.1 General obligations when you use the Credit Card and of the Exchange Control Regulations or any similar regulations
Credit Card Facility promulgated from time to time and that you will comply with all relevant
3.1.1 The credit card issued in your name is intended for your use only. Exchange Control requirements. In addition, you are reminded that
3.1.2 As soon as you receive the card, you must sign the back of it in ink. Exchange Control Regulations currently stipulate that “Cardholders” in
3.1.3 Should a magnetic stripe credit card be issued to you, you will be given whose name one or more bank credit and/or debit cards have been
a PIN, which you may change at your discretion at any FNB ATM. issued, may be permitted to make permissible foreign exchange
3.1.4 Should you be issued with a chip and PIN credit card you will payments for small transactions, e.g. imports over the Internet, by
have to utilise the services at an FNB branch to change your PIN. means of such credit and/or debit cards. Online payments are limited
3.1.5 When a credit card has been re-issued to you, the PIN you used for to R20,000 per transaction. It should be brought to the attention
your previous credit card will still be valid. of cardholders that this dispensation does not absolve them from
3.1.6 Should your re-issued credit card be a magnetic stripe credit card you ad valorem excise and custom duties or from complying with the
may change this PIN at any FNB branch or FNB ATM. requirements imposed by Customs”.
FNB Credit Card and Facility Terms and Conditions – July 2012 1
3.2.6 We are obliged to report transactions that occur outside the Common 6.3 All payments we have made to a merchant for any transaction are final
Monetary Area to the South African Reserve Bank. and irreversible, unless a reversal is allowed by the Visa rules and
3.2.7 Any transaction or payment in a currency other than South African regulations as published by Visa from time to time.
Rand (“Rand”) will be converted to Rand at Visa’s prevailing rate of 6.4 A dispute between you and any merchant will not affect our right to debit
exchange on the date of processing of the transaction to your account. your account and receive payment.
The transaction will appear on your account statement in Rand. 6.5 All debits are processed in Johannesburg.
3.2.8 Be aware that merchants may not process the transaction at the date
7 Your credit limit
of sale. This can result in exchange rate differences which you will be
liable for. 7.1 We may refuse to authorise transactions if you have exceeded
3.2.9 Should a merchant manually override the processing of a transaction, your credit limit.
you will be liable for that transaction. 7.2 If we accept a transaction that results in you exceeding your credit
3.2.10 Use of the credit card to access and transact over our other delivery limit, it does not mean that we have extended or increased your credit
channels like electronic or telephone banking is subject to the terms and limit on any permanent basis and you are obliged to immediately bring
conditions of such other channels. your account in line with the credit limit we contracted at.
7.3 We decide the credit limit on the account and you must ensure that you
3.3 Petro Card
and any additional cardholders do not exceed this limit.
3.3.1 You may use the Petro Card at selected merchants to buy fuel and
7.4 You are responsible for managing the credit limit on your account.
fuel-related products (including petrol, diesel, oil, additives and
7.5 You may apply for an increase or contact us to decrease your credit
lubricants) and motor vehicle spares, parts and accessories.
limit. We may contact you from time to time regarding an annual
3.3.2 You may also use the Petro Card to pay for motor vehicle repairs,
increase if you haven’t consented to an automatic annual increase.
vehicle maintenance services and toll fees.
7.6 All limit increases are subject to an affordability assessment.
3.3.3 You may only use the Petro Card in the Common Monetary Area.
7.7 We may, at our discretion and at any time, reduce the credit limit
3.3.4 You may link the Petro Card to your credit card account or you
on your account. We will notify you at least 5 (five) business days before
may have a separate Standalone account in your name.
we reduce your liability in terms of this agreement. However, in certain
3.4 General information circumstances, we will reduce your liability and provide notice of the
3.4.1 We will not be liable if a merchant refuses to accept the credit card or reduction simultaneously.
honour the transaction. 7.8 If you exceed your credit limit we may charge you a temporary credit
3.4.2 It is our decision to authorise a transaction. We will not be liable if we do service fee.
not authorise a transaction. 7.9 As a Graphite cardholder, you are responsible for allocating the credit
limit on your account to additional credit cardholders.
4 Unauthorised use of the Credit Card and Credit Card
8.1 Interest-free period
4.1 You must take all reasonable steps to prevent any unauthorised use of
8.1.1 If your account has no interest-free period, you will be charged
the credit card and/or credit card facility and/or PIN details.
interest on purchases, fuel and cash transactions from the date of
4.2 In the event of your credit card being stolen, lost or retained by the ATM
and where your credit card details or your PIN have been compromised,
8.1.2 If you pay the total amount payable, which is the full outstanding amount
you must notify FNB Credit Card immediately by calling 0800 110 132 /
you owe us, as reflected on your statement on or before the due date
011 369 1189.
shown on your monthly account statement, no interest will be charged
4.3 Provided you were not negligent in safeguarding the credit card or
on your account, except for those transactions in clause 8.2 where
in reporting the credit card lost or stolen, you will not be liable for
interest would have been charged from date of transaction.
unauthorised and fraudulent transactions that occur on the credit
8.1.3 If you do not pay the full outstanding amount on or before the due date
card as a result of the loss or theft, except for PIN-based transactions.
shown on your monthly account statement, you will be charged interest,
4.4 Lost Card Protection (“LCP”) is included in the credit card fee. Refer to
from the date of each transaction or fee on your account, on both the
our full current pricing guide.
statement balance and on any new transactions made on the credit
4.5 LCP will protect you against unauthorised and fraudulent use
card (in other words, you will lose the interest-free period on these new
of the card. This excludes PIN-based transactions, if the credit
card is lost or stolen.
8.1.4 This means that if you do not pay the full outstanding amount by the
4.6 If you are negligent in reporting the credit card lost or stolen
due date shown on your statement, the interest-free period will be
or in safeguarding the credit card or credit card details, you will not
suspended and interest will continue to be charged from the date
be covered for LCP and will be responsible for all unauthorised and
of each transaction on your account, until you have settled the full
fraudulent use of the credit card.
outstanding amount you owe us.
4.7 Any delay in reporting the credit card lost or stolen will be
8.1.5 Once settled in full, we may, at our discretion, decide to restore the
regarded as negligence and you will have to prove to us that
balance of the interest-free period that is the period from date of full
you were not negligent.
settlement until the due date for payment reflected on your next monthly
4.8 Any unauthorised transactions made by using the credit card and PIN,
solely with the PIN functionality or non-swiping credit card transactions,
8.1.6 Interest is calculated on all fees and charges from date of debit. If you
will not be covered by us and will be your sole responsibility.
do not pay your fees and charges within the interest free period it will
4.9 You indemnify FRB and accept full liability for all specific and
attract interest immediately.
related losses as a result of any fraudulent activity in the event
that you refuse or decline a request by FRB to have a card 8.2 Transactions that will always attract interest immediately
cancelled and reissued for whatever reason at FRB’s sole 8.2.1 Interest will be charged immediately from the transaction date for the
discretion. following transactions, unless there is a sufficient credit balance in your
account to settle the transaction:
5 System malfunctions
• Cash withdrawals;
5.1 We are not liable for any direct or indirect loss suffered by you arising • Travellers cheque purchases with the credit card and certain forex
from any malfunction, failure or delay in any ATM, electronic point of transactions;
sale device, access channel or shared networks. • Electronic funds transfers which result in a debit balance on your
6 Authority to debit your account • All budget facility transactions and balance transfers;
6.1 Each time you use the credit card or the credit card details to access • Fuel or fuel-related transactions on the Petro Card and
your credit card facility to transact we will debit your account with the • Any transaction whereby the credit card is not swiped at a point of
amount of the purchase or cash withdrawal and transfer(s). sale device and considered to be a cash transaction.
6.2 You must repay us for all payments that we have made or will make to 8.3 Credit interest on your account
a merchant for any debit transaction which has been processed to your 8.3.1 You will earn interest on any credit balance on your account.
credit card facility. 8.3.2 Credit interest will be calculated daily over the full statement period and
will be credited to your account monthly.
FNB Credit Card and Facility Terms and Conditions – July 2012 2
8.3.3 Credit interest rates may be tiered in which case the tiered rates will be 10.9 In addition to this clause, we have specific terms and conditions that
shown on your monthly account statement. regulate balance transfer campaigns which you will be notified of.
8.4 Debit interest calculation 11 Product Base Rate
8.4.1 Debit interest will be calculated daily, and capitalised and charged to
11.1 Product Base Rate is the rate that your personalised interest rate is
your account monthly.
derived from, which is linked to Repo Rate and/or the economic cycle
8.5 Debit interest applicable to NCA Customers change which may fluctuate. The Product Base Rate can be changed
8.5.1 Debit interest will be calculated daily, capitalised and charged monthly at any time at our discretion. You will be notified of the changes in
at the rate as set out in your quotation and will not exceed the maximum accordance with clause 14.2.
permissible finance charge rate allowed under the National Credit Act.
12 Additional Credit Cards
8.6 Debit interest applicable to Usury Act Customers
8.6.1 Debit interest will be calculated daily at the rate decided by us from 12.1 Additional credit cards linked to your account may be issued to people
time to time and charged to your account monthly, but will not exceed you have chosen to receive a credit card. Credit cards are issued
the maximum permissible annual finance charge rate allowed under the in their names. These people are referred to as additional credit card
Usury Act. holders.
8.6.2 Debit interest will be calculated daily, capitalised and charged to your 12.2 The issue of additional credit cards will not change the credit limit on
account monthly at the maximum permissible annual finance charge your account.
rate allowed under the Usury Act after this agreement ends and/or your 12.3 It is your responsibility to ensure that additional credit card holders
right to use the credit card ends and/or your credit facility ends. comply with the terms of this agreement.
8.6.3 When a Usury Act Customers account goes legal, the Customers 12.4 You must ensure that you and any additional credit card holders do not
interest rate will be increased to the maximum interest rate allowed in exceed this limit.
terms of the National Credit Act. 12.5 Transactions made by additional credit card holders using the additional
8.6.4 Should a Usury Act customer opt to re-contract with us, clause 8.5.1 card, and interest, fees and charges relating to the additional card, will
shall apply unless otherwise agreed. be debited to your account.
12.6 You will be liable for all amounts owed to us derived from the use of the
9 Budget facility additional credit card/s. This means that we will recover from you
9.1 On your request, we may, at our discretion, make a budget facility the full amount owed to us on the additional card.
available to you. 12.7 You may only end the additional credit card holder’s right to use
9.2 This budget facility entitles you to pay for transactions over an extended the credit card if you tell us in writing that you wish to do so and
period as stipulated by you according to our guidelines. you ensure that the additional credit card is destroyed. When destroying
9.3 Your first budget instalment on a purchase made using your budget the additional card, you must cut through the magnetic stripe and credit
facility will only be deducted from your straight facility on the second card number so that the additional credit card cannot be used again.
billing date after the date of your purchase. You can make additional Should you fail to destroy the credit card you will be liable for any
payments into your budget facility at any stage during the budget period. transactions on your account after the notification of termination of this
9.4 Fluctuations in interest rates may cause the period of payment to be additional credit card.
extended or reduced.
13 Statements, Payments, Deposits
9.5 If you choose to make use of the budget facility, the total amount
outstanding, the monthly repayment, the current interest rate and other 13.1 Account statements
charges will be shown on your monthly account statement. 13.1.1 We will send you a monthly account statement.
9.6 If you fail to pay any one instalment by the due date, the whole amount 13.1.2 Your monthly account statement will show your transactions for
may become immediately due and payable. the month, advise you of any repayments you have made, all amounts
9.7 You may make additional payments to your budget account without charged to your account since your previous monthly account
penalty. statement, the total amount payable, which is the full outstanding
9.8 Your monthly budget instalment is debited from your straight facility and amount which you owe us, the minimum monthly amount payable and
not your budget facility. due to us, and the due date by which you must pay this amount.
9.9 You must expressly instruct us if payments made into your straight 13.1.3 The full and outstanding amount is due and payable monthly, but you
facility are intended to be allocated to the budget facility. may defer payment by paying the minimum monthly amount that is
stipulated in the monthly statement.
10 Balance Transfer option 13.1.4 Should you have a dispute in respect of the monthly account statement,
10.1 We may offer you a facility to transfer other debt you may have onto you must advise us in writing within thirty (30) days of the statement
your budget account. date thereof. Unless you let us know in writing that there is an error on
10.2 We will determine and tell you the amount to be transferred (“the the monthly account statement, the statement sent to you will be final
transfer amount”), the minimum repayment period and the applicable and binding.
interest rate, which will apply to the transfer amount when the transfer 13.1.5 Should you not receive your monthly account statement, you must bring
facility is offered to you. this to the attention of FNB Credit Card failing which we will regard
10.3 We may, at our discretion, offer you a preferential interest rate for an it as being received.
agreed period which rate will apply only to the transfer amount for the 13.1.6 Interest will accrue in the normal course on the transaction amount
agreed period, provided you make all repayments by the due date unless it is established that it was correctly disputed.
shown on your statement. If you settle the transfer amount before 13.1.7 When this agreement ends, you will no longer receive your monthly
completion of the agreed period, the preferential interest rate would no account statement.
longer be applicable. 13.1.8 A certificate signed by any authorised employee of the Bank (whose
10.4 The amount transferred to your account will show on your monthly appointment or authority it shall not be necessary to prove) shall
account statement. constitute prima facie evidence of the outstanding balance owing and/
10.5 The transfer amount will be paid into your credit card straight facility. It or due and payable by you to the Bank and/or the rate of interest
will be your responsibility to use the transfer amount to pay any other payable by you and/or any other amount owing and/or due and payable
debts you may have. by you to the Bank in terms hereof and/or any other matter arising from
10.6 You will be responsible for closing the account to which the amount is or related to your Credit Card Facility.
transferred, if you wish to do so. The transfer amount will be deducted 13.2 Payments and Deposits
from your available credit on your budget account. 13.2.1 You can pay the full outstanding amount on or before the due date
10.7 We do not guarantee the time period within which the transfer will be shown on the monthly account statement. Alternatively, you may
made and we will not be responsible for any finance charges you may defer payment of the full amount outstanding over an extended period,
incur on any of your accounts prior to the transfer from your credit card but you must pay at least the minimum monthly amount by the due date
budget facility to your straight facility. shown on the monthly account statement.
10.8 Your monthly balance transfer instalment is debited from your straight
FNB Credit Card and Facility Terms and Conditions – July 2012 3
13.2.2 You must expressly instruct us if payments made into your straight 13.3.8 You confirm that the banking details that appear on your Auto Payment
facility is intended to be allocated to the budget facility. authorisation are correct.
13.2.3 Your payment may not reach us on the same day as you make it due 13.3.9 Missed Auto Payments will not result in the cancellation of the Auto
to possible delays and the time it takes to be processed. We consider Payment.
your payment to have gone through only once we receive the funds at 13.3.10 You authorise us to verify the banking details as provided by you for the
FNB Credit Card Division in Johannesburg and the funds are reflecting purposes of effecting the Auto Payment.
as a credit on your credit card facility, as evidenced by our systems. 13.3.11 You confirm that the account provided for this purpose is compliant with
Please allow for this when making your payment. the Financial Intelligence Centre Act (“FICA”).
13.2.4 If a payment is sent to us by post, we will only credit your account when 13.3.12 Should a required payment be received (direct deposit or electronic
we receive the funds at FNB Credit Card Division in Johannesburg. The transfer) before the Auto Payment is scheduled to run, the Auto
risk of the postal payment being intercepted, lost or stolen while in Payment will not be processed for that month.
transit to us remains your risk until the payment is received at FNB 13.3.13 If the bank account from which your Auto Payment is processed is
Credit Card Division in Johannesburg. closed by you at any time and your Auto Payment is returned unpaid,
13.2.5 If a cheque is deposited into your account, the proceeds of the cheque then we will be entitled to suspend and/or cancel your credit card facility
will only be available as cash when the drawer’s bank has honoured the unless alternate Auto Payment arrangements have been made for the
cheque irrespective of the cheque clearance period. If the cheque payment of your credit card facility.
proceeds are made available on your account prior to the 13.3.14 Once you have authorised the bank to process an Auto Payment, you
cheque being honoured, we are entitled to debit your account with may not cancel the Auto Payment.
the amount of the cheque proceeds and any associated interest if the
14 Amendments to these Terms and Conditions
cheque is subsequently dishonoured by the drawer’s bank for whatever
reason. 14.1 We may, at our discretion and at any time, amend these terms and
13.2.6 You may cancel or settle your credit facility at any time, by paying the conditions.
amount you owe there under, with or without giving advance notice to 14.2 You will be given notice of the amendments as statement messages in
us. You are obliged to ensure payment of (a) the unpaid balance of your your monthly account statement.
credit facility; (b) the unpaid interest charges; and (c) all other fees and 14.3 If you are dissatisfied with the amendments, you have the right to
charges that may be due. end this agreement before the effective date of the amendments, in
13.2.7 All payments we receive will be credited as applicable, first to which case the provisions of clause 16 below shall apply. Unless you
interest, then to expenses incurred by us in collecting any amount you terminate this agreement before the effective date of the amendments,
owe us, then to charges and fees, and lastly to the transaction amount. you will be bound by them.
13.2.8 Should your account be in arrears for 30 (thirty) days or more, 14.4 The use of your credit card facility after the effective date of the
you are not allowed to transact on your credit card facility. amendment would be regarded as your acceptance of the amended
13.2.9 You must always use your account number as a reference when terms and conditions.
making a payment into your credit card facility. Your payment will be
15 Ending this Agreement
considered to be received as per clause 13.2.3 above.
15.1 You may, at any time, end this agreement by advising us in writing.
13.3 Auto Payment
15.2 Apart from other valid reasons to end your agreement, where there is
13.3.1 In terms of the Auto Payment authorisation, you have the option
fraud or we suspect there may be fraud on your account or if we are
of paying your account as indicated on your monthly account statement
compelled to do so by law we will suspend your account without notice.
between the statement date and your payment due date as per the
15.3 We will suspend your account without notice if you do not pay us any
amount due on time or at all, if you breach any term of this agreement,
• Minimum monthly payment amount due (as indicated on
or if your estate is provisionally or finally sequestrated or placed under
administration and debt counselling.
• ull amount due;
15.4 We may, at our discretion, end this agreement and/or your right to
• Specified Amount. Please note that the specified amount
use the credit card and/or your credit card facility and we will inform
cannot be below the minimum monthly payment. Should
you of the reason. We reserve the right to end this agreement if you
your specified amount be less than the minimum monthly
do not pay us any amount due on time or at all, if you breach any terms
payment reflected on your statement, the minimum amount
of this agreement, or if your estate is provisionally or finally sequestrated
as reflected on your statement will be deducted.
or placed under administration and debt counselling.
• Percentage of the Full amount due (between 5% and 100% of the
15.5 When this agreement and/or your credit card facility and/or your right
to use the credit card facility ends, the full amount you owe us will
• Actual balance settlement (which allows you to settle your full
immediately become due and payable. You must then pay us the full
monthly straight balance on the Auto Payment date as selected by
amount owing on your account and destroy the card.
you, within the current billing cycle, which will include all debits and
When destroying the card, you must cut through the magnetic stripe
credits after the statement date up until the selected Auto Payment
and credit card number so the credit card cannot be used again.
15.6 Should you fail to destroy the credit card in terms of clause 16.5
• Full statement balance (which allows you to settle your full statement
above, you will be liable for any transactions on your account after the
balance and this balance is not affected by any debits and credits
notification of termination of this agreement.
processed between the statement date and your selected Auto
15.7 Even if this agreement ends, we will be entitled to rely on the rights
acquired under this agreement before it ended.
13.3.2 Your Auto Payment authorisation can be obtained electronically,
telephonically or in writing signed by you. 16 Where and how we may contact each other
13.3.3 We prefer the date of Auto Payment to be your salary date.
16.1 We may send you necessary account information by post, fax, e-mail,
13.3.4 In terms of the Auto Payment, we will deduct, monthly, on the payment
SMS or other similar technology.
due date or your selected Auto Payment date, from the account
16.2 You must supply us with your correct contact details, fax, e-mail,
provided by you, the amount as per the option selected by you, in
cellphone and postal addresses. We will not be responsible if
respect of the amounts due on your credit card account.
your statement and other related information are sent to the wrong
13.3.5 Should your Auto Payment be returned unpaid, we will make further
postal or e-mail address.
attempts to debit your account thereafter to ensure a successful
16.3 If you do not wish to receive your statement via e-mail, you must inform
payment, which costs you will be liable for.
us of this and we will exclude you from the e-mail statement service.
13.3.6 In the event of your Auto Payment being returned unpaid, the bank has
16.4 Legal notices and summonses will be served at the physical address
the discretion to change your statement date thereby changing your
you provided us at the time of application or to such new address you
payment due date and selected Auto Payment date to coincide with
have notified us of in terms of clause 17.6, which address you choose
your salary date or any other date we deem suitable to collect via the
as your domicilium citandi et executandi. Legal Notices may be served
Auto Payment. You will be notified of these changes as per clause 15.2.
by fax or e-mail.
13.3.7 Should your Auto Payment be returned unpaid in the consecutive
month, your Auto Payment will be suspended and we will proceed with
our collections process.
FNB Credit Card and Facility Terms and Conditions – July 2012 4
16.5 You should send any formal legal notices or summonses to us at the • If you are a Usury customer, you will not have to re-contract
following address which we choose as our domicilium: with us, and this option will attract an interest rate of the
FNB Credit Card Legal:,1 First Place, BankCity, Johannesburg, 2001. maximum allowable by the NCA; or
16.6 If any of your addresses change, you must notify us immediately • If you are a NCA customer, you will not have to re-contract
of such change in writing, either by e-mail or faxing or by visiting with us, but this option will attract an interest rate of the
your nearest branch. When you change your address, you must maximum allowable by the NCA; or
give us proof of your new address which will be your domicilum
address. Your domicilum address must be your physical address. NCA Customers
16.7 Any correspondence and statements we send by post to you will be
23 Debt counselling provisions
considered to have arrived within 7 (seven) calendar days of posting.
16.8 Any correspondence and statements sent to you by fax, e-mail 23.1 Should you believe that you are unable to meet your obligations
or SMS will be considered to have arrived on the day that it was in terms of the credit agreements you have entered into, you may
sent. Where this day is a Saturday, Sunday or public holiday, the contact us for assistance in restructuring your debt with us in a
correspondence will be considered to have arrived on the next business manner that would allow you to repay it. We will attempt to assist
day. you where possible.
23.2 You must continue to make payments until the debt review is finalised.
17 Marketing Consent 23.3 Should you enter into debt counselling, or enter into a re-arrangement
17.1 You will only be sent marketing material from us in circumstances in terms of Consent / Court Order or a Tribunal, you may not incur any
where you have consented to the receipt of the material and/or further liability on your credit card facility. This means that:
consented to your personal details and address being used by or
on behalf of FNB, to offer and send you information on services and • You may not transact on your credit card facility;
products from business units and divisions within FirstRand Bank • You must cancel all debit orders (including insurance debit orders)
(e.g. FNB, WesBank, RMB) or external companies to FirstRand Bank being processed through your credit facility immediately. You will
whether credit related or non-credit related, as the case may be. be required to use a cheque / transactional account to pay your
18 Spousal Consent (for Community of Property only) • No debit orders will be processed and will be charged back;
18.1 Spousal consent for NCA customers • Transacting on your account will result in us pursuing legal action
18.1.1 If you are married in Community of Property, your spouse must consent against you.
to the conclusion of this agreement. Your failure to obtain spousal 23.4 You may, as an alternate, go to the National Debt Mediation Association
consent will result in the nullity of your credit card facility. in order to develop and agree to a payment arrangement to bring your
18.1.2 Should you have entered into this agreement electronically, arrear amount up to date. The NDMA may be contacted on 0861 11
telephonically or in writing, the spousal consent declaration obtained 6362 or www.ndma.org.za.
shall be valid, binding and undisputed.
24 Submitting a credit card related complaint
18.1.3 Should you have entered into this agreement by falsely declaring that
your spouse has consented thereto, you will be liable for fraud. 24.1 If you wish to lodge a complaint or compliment, you may contact us in
writing on the following:
19 Request for information • fax to 011 632 2317
19.1 You may request information in respect of your credit card and • e-mail to email@example.com
additional credit card holders accounts from us either in writing or by • via www.fnb.co.za under Contacts & Tools tab /
calling FNB Credit Card Division on the telephone number shown on Compliments and Complaints
your monthly account statement. 24.2 On receipt, your written compliment will be acknowledged in writing.
24.3 On receipt your written complaint will be acknowledged and a reference
20 Usury Act 73 of 1968, as amended number will be issued to you.
20.1 The Transitional Provisions of the NCA applicable to Usury Act 24.4 If you do not get a response within 5 (five) working days from
customers indicated in Schedule 3 of the National Credit Act can submitting a complaint, please contact the FNB Complaints department
be obtained from our call centre on 011 369 2800 / 087 575 1111 or on 087 575 9408 to check whether your complaint has been received.
viewed on our website, www.fnb.co.za. 24.5 FNB Credit Card Complaints department will investigate any complaints
received. The complaints resolution process is available from your
21 Other important terms branch, call centre or website.
21.1 The headings in this agreement will not affect the interpretation of it. 24.6 If the complaint is resolved and you are satisfied with the outcome, the
21.2 We are obliged by law to regularly update your personal particulars. We procedure is concluded and the reference number will be closed.
may contact you from time to time in this regard and you will be obliged 24.7 If your complaint is unresolved within (6) six weeks of receipt or not
to provide us with the information requested. resolved to your satisfaction, FNB Credit Card will provide you with
21.3 Your information will be kept confidential within the FirstRand Group an explanation and reasoning for the decision taken, in writing. FAIS
and will not be disclosed by us to any third party unless we are required prescribes that you may then submit your complaint to the FAIS
to do so by law or for the purposes of legal action in the event of your Ombudsman or Ombudsman for Banking Services in writing within
default. 6 months, with the supporting documentation and the reference number
21.4 You shall not be entitled to defer payment or refuse to make payment supplied.
of any amounts payable by you in respect of your account, on the basis 24.8 Alternate dispute resolution
that you have a claim or query regarding any of the services provided 24.8.1 You have the right to resolve a complaint by way of alternate dispute
for in this agreement. resolution, by filing your complaint with the National Credit Regulator
21.5 If your account goes into arrears, you will be liable for all legal fees and or making an application to the National Consumer Tribunal.
expenses, on the attorney and own client scale, including collection You may contact:
commission and tracing fees. • The National Credit Regulator on 0860 627 627 or visit the website
21.6 Should there be abuse detected on your credit card and / or credit card at www.ncr.org.za;
facility, we reserve the right to impound your credit card, which costs • The National Consumer Tribunal on 0860 627 627 or visit the
you will be liable for. website at www.ncr.org.za; and
21.7 We may in law set off any amount that we owe you, or that appears as • The Banking Ombudsman on 011 712 1800 or 0860 800 900 or
a credit in any account you have with us, against any amount that you visit www.obssa.co.za
owe us on your account at any time.
22 Special arrangements Account Charges and Fees
22.1 Should you be unable to meet your financial obligations in terms
of your credit card facility, upon you meeting the required criteria, 25 Charges and fees
the bank may offer you one of the following special arrangement options
25.1 Apart from the credit related charges to your account, your account will
which will decrease your monthly repayments and extend the period of
be debited for non-credit related charges.
repayment, at your request:
FNB Credit Card and Facility Terms and Conditions – July 2012 5
25.2 You may get a copy of our pricing guide from any FNB Outlet, or 29 Amendments to the programme’s terms and conditions
by contacting our Credit Card Division, or on our website,
29.1 We may amend the programme’s terms and conditions in relation to
the credit card, in which event we will give you reasonable notice of the
25.3 Fees and charges are reviewed annually or at any time at our discretion
in which event you will be given 30 business days notice before the
29.2 We will inform you of these changes either by a statement message
change is effected.
or on the eBucks and/or www.fnb.co.za website or by sending you
25.4 Once debited to your account, fees and charges are non-refundable
the changed terms and conditions.
and will not be reversed.
29.3 eBucks may also amend the programme terms and conditions. eBucks
25.5 Charge-backs will only be allowed if it is done in accordance with the
will publish changes on the www.eBucks.com website.
Visa Rules and Regulations as published from time to time.
30 End or suspension of the programme
Section C: 30.1 We may end or suspend our participation as a partner in the
eBucks Rewards Programme (“the programme”) and programme on reasonable notice to you.
inContact 30.2 You will not lose the eBucks earned up to the date we end or suspend
our participation in the programme.
26 eBucks: Your participation in the programme
31 Fee for linking you to the programme
26.1 We are an earn-partner of the programme, which allows you to link the
31.1 A Credit Card annual eBucks fee will be payable that will allow you to
credit card to the programme and earn eBucks on qualifying purchase
earn eBucks on your purchases with your your FNB Credit Card.
transactions on the card.
31.2 eBucks may charge you transaction and delivery fees.
26.2 These terms and conditions must also be read with the terms and
conditions published on the eBucks website, www.ebucks.com 32 inContact
(hereinafter referred to as “the eBucks website”). If there is any conflict
32.1 inContact is a messaging service, which enables you to track your
between the two, the terms and conditions on the eBucks website will
financial transactions on your account.
32.2 You will receive real-time confirmation by SMS and/or e-mail of deposits
26.3 The programme is owned, run and managed by New Bucks Operations
into your account, electronic transfers, withdrawals and purchases,
(Pty) Ltd, trading as eBucks.
which will be sent to your nominated cellphone number and/or e-mail
26.4 To earn eBucks when you use the credit card, you must elect to link the
credit card to the programme.
32.3 You are responsible for ensuring that we have your correct cellphone
26.5 We may, at our discretion, include or exclude any credit card from taking
number and e-mail address at all times.
part in the programme.
32.4 We will not be held responsible if an SMS and/or e-mail is sent to the
27 Earning eBucks incorrect number or address if you have not updated your records with
27.1 You will earn eBucks on qualifying credit card transactions on the card,
32.5 We cannot guarantee the accuracy or arrival time of an SMS and/or
subject to clause 28.3 below.
e-mail, as we are dependant on external service providers who are
27.2 You can also earn eBucks through any of our other products, which
responsible for the delivery of the information.
you have linked to the programme. You can also earn eBucks through
32.6 If there is a dispute about whether or when you received a message our
other eBucks programme partners, details of which you will find on the
system records, confirmed as correct by our system administrator, will
serve as proof of the date and time of sending a message unless you
27.3 You will not earn eBucks on certain transactions as notified by us from
can prove otherwise.
time to time, including ATM transactions, Internet and electronic
32.7 Whilst we will use our best efforts to ensure the integrity and content of
banking transactions, fuel and fuel-related purchases, travellers’
any SMS and/or e-mail sent to you, your monthly account statement will
cheque purchases, balance transfers, gaming transactions and cash
remain the sole record of your account transactions.
withdrawals, as these are excluded from the programme.
32.8 The inContact messaging service will only cater for transactions that
27.4 You will also not earn eBucks on finance charges, account service fees
have a value of R100.01 or more.
and ledger fees or on any government tax debited against your account.
32.9 You have 24 hours from the time we send you the inContact message
27.5 We may change the eBucks earn rules for credit cards (that is, how
to query any unauthorised transactions on your account. If you do
many eBucks you will earn for each Rand spent on qualifying credit
not query the unauthorised transaction, it will be deemed that you have
transactions). We will give you reasonable notice of such change.
authorised the transaction and you may be liable for the transaction.
27.6 We may also, at our discretion, set a “spend threshold” on your account.
You will be responsible for proving you were not negligent in notifying
This means that you will have to make qualifying purchases above the
threshold to start earning eBucks.
32.10 By using inContact, you acknowledge and agree to be bound by these
27.7 We will display the total eBucks you earn through the credit card under
terms and conditions.
your account profile on the eBucks website. This will be the sole record
32.11 We will not be legally responsible to you for any losses you suffer
of eBucks earned. You may also enquire about the eBucks you have
because you did not receive a notification at all, or on time, if this
earned via the eBucks Call Centre.
happened because of reasons outside our control, including because of
27.8 You must ensure the eBucks displayed under your account profile
any failure in the services of any network operator, third party service
on the eBucks website are correct. You must bring any errors to our
provider, or your equipment or because you did not update your contact
attention in writing within thirty (30) days after we display the eBucks
under your eBucks account profile.
32.12 A notification will be taken to have been received by you once it enters
27.9 We have the right to reverse eBucks accumulated by you through
the communication system you designated for use and is capable of
use of the card, if the eBucks were awarded in error, or accumulated as
being retrieved by you.
a result of ineligible transactions.
32.13 These terms and conditions apply to inContact-Pro, which is an
27.10 Should your account not be in good standing, the eBucks earned on
enhanced form of inContact. By using inContact-Pro you agree to be
purchases made during the period of default will be reversed, and your
bound by these terms and conditions.
eBucks account will be frozen for the duration of the default.
28 Spending eBucks Section D:
28.1 You may spend your eBucks in an eBucks spend-partner’s shop, on an Value-Add Services
eBucks spend-partner’s website or at the eBucks shop, which you will
33 Comprehensive Global Travel Insurance
find on the eBucks website or can access telephonically via the eBucks
Call Centre. Comprehensive Global Travel Insurance is included on the credit
28.2 When you spend your eBucks you will contract directly with the spend- card where applicable and should be used in the case of medical
partner concerned and we will not be liable for any damages you may emergencies.
suffer due to non-performance by the spend-partner concerned.
28.3 You may transfer your eBucks to another eBucks member, but eBucks
may not be converted into cash.
FNB Credit Card and Facility Terms and Conditions – July 2012 6
33.1 Benefits summary - Disseminated Herpes and/or Shingles Human
33.1.1 This is a summary of the terms, conditions and exclusions of the Travel 33.2.8 Pregnancy, childbirth, abortion, miscarriage, obstetrical procedures.
33.3 Other Travel Policy exclusions
33.1.2 You should get a copy of the Travel Policy before your journey.
33.3.1 Manual work in connection with a business or trade.
33.1.3 The Travel Policy is available on our website, www.fnb.co.za, or
33.3.2 If your journey is for emigration purposes.
you may contact the Global Travel Help Desk and they will send the
33.3.3 If your loss, damage, death, injury, illness, disablement or expense is
Travel Policy to you. If anything is unclear, please contact the Global
Travel Help Desk on 0861 490 100.
• Your participation in professional sports or as a national
33.1.4 The benefits under the Travel Policy are automatically available
representative in competitive sporting activities.
when you buy a departure and return public conveyance travel
• Your participation in dangerous activities, hobbies, interests or
ticket in South Africa (or other specified countries as detailed in the
sports as set out in the Travel Policy.
Policy) at full fare on your FNB Credit Card, prior to departure.
• War, invasion, act of foreign enemy, hostilities (whether war be
33.1.5 This offer only applies if you are a resident of the Republic of South
declared or not), acts of terrorism, civil war, rebellion, revolution,
Africa, Botswana, Lesotho, Namibia and/or Swaziland, up to and
uprising, military or usurped power, civil commotion or riot.
including seventy (70) years of age and buy your full departure and
• Any Luggage claim that has not been reported to police or
return public conveyance tickets in South Africa (or other specified
transport carrier immediately and for which a written police or
countries as detailed in the Policy) with a valid FNB Credit Card. Please
irregularity report has not been obtained.
obtain a copy of the Travel Policy prior to travelling and ensure you fully
• Luggage/Personal effects – Any single item in excess of R1,000
understand the Policy.
(one thousand Rand).
33.1.6 As certain credit card products may be excluded from the benefits, you
• Cancellation or curtailment due to weather conditions.
must contact the Global Travel Help Desk before you purchase your
• Liability arising from the use or ownership of any mechanically
travel ticket with your card, to find out which products are excluded.
propelled vehicle i.e. motor vehicle.
33.1.7 The benefits under the Travel Policy are available to cardholders up to
• Loss to unaccompanied luggage.
and including the age of seventy (70) years.
33.3.4 Claims for treatment by homoeopaths, naturopaths, reflexologists, or
33.1.8 You qualify for the travel insurance, if you are the cardholder and/
any other alternative medicine.
or an Immediate Family Member and/or a Travel Companion of the
33.3.5 If you incur expenses for travelling abroad to seek medical treatment.
cardholder of the FNB Credit Card.
33.3.6 If you incur medical expenses after completion of your journey.
33.1.9 The maximum number of travellers per cardholder, per Journey,
33.3.7 Please note no consequential loss cover is available under the Travel
is eight (8).
33.1.10 If you are between the ages of seventy one (71) and eighty five (85), we
33.3.8 Flying or air travel other than on a fully licensed passenger carrying
can offer you another travel insurance option. You can learn more about
our other options by calling our Help Desk on 0860 100 484.
33.1.11 The benefits under the Travel Policy will be available for the first ninety 34 AA Emergency Roadside Assistance
(90) days of your journey or until you reach the final destination set out (Automatically included on the Petro Card)
on your travel ticket, whichever occurs first.
34.1 Benefits summary
33.1.12 Europ Assistance provides emergency assistance while you are
34.1.1 The AA Emergency Roadside Assistance benefits (“the benefits”) are
travelling overseas. If you need assistance you may contact Europ
available to valid Petro Card holders, who must produce the Petro Card
Assistance on +27 11 991 8409. You may “reverse-charge” your call to
and proof of identity upon request by the AA, prior to the benefits being
Europe Assistance from anywhere in the world.
33.1.13 Europ Assistance must approve medical expenses when they are
34.1.2 If your Petro Card account is in arrears, we will suspend the benefits
until you restore your account to an acceptable status.
33.1.14 The benefits for children under sixteen (16) years old are limited under
34.1.3 The benefits apply to motor cars, four-by-four vehicles and light
the Personal Accident Section of the Travel Policy.
commercial vehicles with a carrying capacity of not more than 1.5 tons.
33.1.15 The maximum accumulation of any benefits payable in respect of any
34.1.4 The benefits are available in the Republic of South Africa only.
one accident or series of accidents shall be limited to R10,000,000, (10
34.1.5 The benefits are not transferable.
million Rand) per travel ticket debited to a valid credit card issued by
34.1.6 The benefits are available if the vehicle breakdown is caused by
FirstRand Bank Limited (which has been specifically nominated by the
mechanical or electrical failure only. If the vehicle is involved in an
accident you may contact our dedicated AA call centre number but all
33.1.16 The maximum accumulation of any benefits payable in respect of any
services rendered by the AA will be for your own account.
one accident or series of accidents under the Accidental Death and
Total Permanent Disablement section shall be limited to R1,000,000 34.2 How the benefits work
(one million Rand) per valid credit card issued by FirstRand Bank (which 34.2.1 The benefits must be arranged through our dedicated AA call centre
has been specifically nominated by the bank). telephone number only on 0860 70 60 50.
33.1.17 The benefits are summarised in the table of benefits at the end of 34.2.2 The AA will tow the vehicle to the nearest repair centre. Towing benefits
Section D, but these are subject to change on reasonable notice to you. are limited to a maximum of five hundred Rand (R500).
34.2.3 When the breakdown happens more than one hundred (100) kilometres
33.2 Medical conditions excluded under the Travel Policy
away from your home the AA will pay for one of the following costs up to
33.2.1 Pre-existing illness where you received medical advice or treatment
a maximum of five hundred Rand (R500):
within (6) six months prior to starting your journey other than cover
• Vehicle hire charges to the approved hirer for costs you incur in
provided under the Pre-Existing Emergency Medical section.
reaching your destination or home; or
33.2.2 Chronic, recurring or continuing illness.
• Alternate accommodation; or
33.2.3 Acute or chronic psychiatric, psychological or emotional conditions,
• Repatriation costs for you to collect your vehicle.
suicide, self-inflicted injury, alcohol, drugs and narcotics abuse.
34.2.4 Where the hired car is kept longer than the initial period authorised by
33.2.4 Cardiac, cardiovascular, vascular and cerebro vascular, respiratory or
the AA, you must enter a new contract with the car hire company for the
cardio respiratory conditions for persons over the age of seventy (70)
extended period and you must pay the extra charges incurred.
34.2.5 The choice of car and car hire company is subject to availability. Car
33.2.5 Physiotherapy and chiropractic charges over R1,000 (one thousand
hire is subject to all requirements of the car hire company, including
Rand), except while you are in hospital.
deposits for collision damage waiver, insurance and fuel.
33.2.6 Sexually-transmitted diseases.
34.2.6 Accommodation or repatriation benefits are available only when the
33.2.7 Human Immunodeficiency Virus (“HIV”) positive or have Acquired
breakdown happens more than one hundred (100) kilometres from your
Immune Deficiency Syndrome (“AIDS”) and any derivative, variation or
home or normal base address.
HIV related illness, however caused including but not exclusive to the
34.2.7 The choice of hotel accommodation is subject to availability. The AA will
only be responsible for accommodation costs. You must pay for extra
- Kaposi’s Sarcoma
costs, such as laundry, mini-bar, videos and meals etc, directly to the
- Pneumocystis Jirovecii
hotel before you leave.
34.2.8 The AA will pay for locksmith services up to two hundred and fifty Rand
- Cytomegalovirus (C.M.V.)
(R250) if your keys are locked in your car. The AA will not pay for
- Cryptococcal Meningitis
FNB Credit Card and Facility Terms and Conditions – July 2012 7
locksmith services to repair and replace locks, ignition switches or for 35.1.6 If you are under special arrangement and you default twice, whether
cutting keys. consecutively or at any time during the 60 month period, the Automatic
34.2.9 The AA will not pay for storage fees, vehicle repairs, replacement parts Debt Protection and Top-up Debt Protection Plan will automatically
or charges for your alternate transportation, charges for help arranged terminate and you will lose your cover and have no claim under this
directly by you or charges for help given to you by a private person. policy.
35.1.7 Your monthly premiums will not be reimbursed to you if your policy is
34.3 Other important information
cancelled for whatever reason.
34.3.1 We and the AA accept no liability for loss or damage to the vehicle or
35.1.8 For further information on Automatic Debt Protection, including Top-
any of its parts or accessories while it is unattended, or while it is in the
up Debt Protection Plan (premium related) products, please visit our
care or under the control of any contractor or garage or its employees or
website on www.fnb.co.za or at the link that follows:
any other person.
34.3.2 The AA will help in any way possible to resolve disputes with AA
appointed contractors where loss or damage happened while the 35.2 Top-up Debt Protection Plan explained:
vehicle was in the care or control of these contractors. 35.2.1 Top-up Debt Protection Plan is offered as a top up to the Automatic
34.3.3 Where the vehicle is towed, the AA accepts no responsibility for the Debt Protection, to extend your specified maximum debt cover at an
safekeeping or transport of the load, which will have to be removed from additional cost as follows:
the vehicle before towing. • This benefit protects you and your family in the event of your death
34.3.4 The AA reserves the right to refuse any service or benefit where the AA or permanent disability from the outstanding debit balance of your
service is being abused, used fraudulently or is no longer valid. personal FNB Credit Card or the specified maximum amount as
stated in the table below, whichever is the lesser, at the time of
35 Debt Protection Products: the event. In the event of temporary disability or retrenchment we
35.1 Automatic Debt Protection will pay the minimum monthly instalment for up to (6) six months
as per your monthly statements. The risk benefit cover will end on
(Graphite Credit Cardholders do not qualify for Automatic Debt
your 70th birthday. This risk benefit is subject to the exclusions
Protection and Top-up Debt Protection).
as contained in the Top-up Debt Protection Plan Policy Brochure
35.1.1 You will receive Automatic Debt Protection cover, an embedded value- terms and conditions or subsequent revisions to it.
add service which provides cover against the outstanding balance or • However, should your account not be in good standing at the time
the maximum specified amount, whichever is the lesser, on your credit of the event, no benefit will be paid out to you.
card facility at the time of your death or permanent disability, subject to • The benefits are outlined below:
the following conditions:
• We must receive satisfactory proof of your death or permanent Top-up Debt Death Permanent Temporary Retrenchment
disability within (6) six months of the event; Protection Plan Disability Disability
• We will not waive any amount owing to us that is greater than one
thousand Rand (R1 000) for “Smart” cardholders, two thousand a a a a
Rand (R2 000) for “Classic” (Silver) cardholders, five thousand
Rand (R5 000) for “Gold” cardholders, twelve thousand Rand 35.2.2 Insurance Premium: Top-up Debt Protection Plan is charged at a rate
(R12 000) for “Platinum” cardholders and one thousand Rand per R1,000 of the outstanding balance which is over and above the
(R1 000) for “Standalone Petro Card” holders; Automatic Debt Protection maximum specified amount. This premium
35.1.2 We will not waive any amount: is subject to change and you will be informed of such changes when
• If your illness, bodily injury, physical defect, ill-health or any other applicable.
incident or condition that played an important role in your death or
disability claim arose before opening your account; 35.2.3 Top-up Debt Protection Plan premium and maximum specified
• If the claim is in any way due or can be traced to, or arises directly amount is:
or indirectly, entirely or partially, from:
Credit Card Type Premium Maximum Specified
• The driving of any vehicle while you were under the influence Amount
of intoxicating liquor/alcohol or a drug having a narcotic effect
Platinum R5 / R1 000 R88 000
or if your blood alcohol levels exceeded the legal limit;
• Suicide within the first 24 (twenty four) months of the Gold R5 / R1 000 R 75 000
agreement, self-inflicted injury or self-inflicted illness (i.e. Classic (Silver) R6 / R1 000 R 48 000
that you caused yourself), whether you intended to do so or
Smart R6 / R1 000 R 19 000
not, or if you exposed yourself to danger or obvious risk of
injury at your own free will; Petro (Standalone) R6/ R 1 000 R 9 000
• Intentionally consuming an excessive amount of alcohol,
drugs, or narcotics unless this was prescribed by a medical • In the event of your death (Death), we will pay an amount equal to
doctor. If the substance was, however, prescribed to treat the outstanding balance of your personal FNB Credit Card or the
drug abuse, it will also be excluded; specified maximum amount, whichever is the lesser at the time of
• Participating in a criminal act; the event. We will not settle any purchases made after the date of
• Involvement or participation in any war, invasion, acts your death.
of foreign enemy, hostilities (whether war is declared or • If you become permanently disabled (Permanent Disability), we
not), civil war, mutiny, rebellion, usurped power, riot, civil will pay out an amount equal to the outstanding debit balance of
commotion or disorder. your personal FNB Credit Card or a specified maximum amount,
• If your account is not in good standing because it has an whichever is the lesser at the time of the event. We will not
unacceptable arrears status as at the date of your death or the settle any purchases made during the period of your permanent
event causing permanent disability, i.e. if you have not paid two or disability.
more monthly premiums owing on your credit card;
• If you become temporarily disabled (Temporary Disability), we will
• If this agreement and/or your right to use the credit card and/or
pay your minimum monthly credit card instalments as per your
your credit card facility ends; and/or
monthly statements for a period of (6) six months, starting on the
• If at the date of your death or the event causing permanent
second due date after the date you became temporarily disabled.
disability, you are (seventy) 70 years old or older.
We will not pay any arrear instalments, interest or fees that became
35.1.3 It is your duty to inform us immediately if you have been accepted to
payable before you became disabled. If we, in our sole discretion,
undergo debt review.
find that you are still disabled after the first (6) six month period, we
35.1.4 If you have applied and been accepted under the debt review process,
will continue to make similar payments for a maximum period of
the Automatic Debt Protection Plan and the Top-up Debt Protection
another (6) six months. If we find that you are still disabled after this
Plan will automatically terminate and you will not be able to claim any
period, we will settle a specified maximum amount or the remaining
compensation under these plans.
outstanding debit balance of your personal credit card, whichever
35.1.5 If you are paying monthly premiums for Top-up Debt Protection, such
is the lesser, before terminating your Risk Benefit Cover. The Risk
premiums will be cancelled upon notification that you are under debt
Benefit Cover is limited to a maximum of two (2) claims on your
FNB Credit Card and Facility Terms and Conditions – July 2012 8
account. We will not settle any purchases made during the period 184.108.40.206 Should the Graphite cardholder exceed four (4) lounge visits per billing/
of your temporary disability. statement period, a fee per additional visit will be charged in accordance
with the pricing guide.
• If you are retrenched (Retrenchment), we will pay your minimum
220.127.116.11 Should Platinum cardholder exceed two (2) lounge visits per billing/
monthly credit card instalments as per your monthly statements for
statement period, a fee per additional visit will be charged in accordance
a maximum period of six (6) months starting on the second due
with the pricing guide.
date after the date you were retrenched. We will not pay any arrear
18.104.22.168 Peak-time allocation refers to Weekdays (Mon-Fri) from 04h45–07h00
instalments, interest or fees that became payable before you were
and 15h00–17h30 and Sundays from 15h00-17h30.
retrenched. The Risk Benefit Cover is limited to a maximum of two
22.214.171.124 Peak time is not transferable to Off-peak time.
(2) claims on your account. We will not settle any purchases made
36.3.2 Access During Off-peak time
during the period of your retrenchment.
126.96.36.199 Graphite cardholders with a spend of more than R5 000 per month,
35.2.4 All the Debt Protection Plan benefits are subject to the Top-up
in the most recent billing/statement period preceding the visit, on
Debt Protection Plan Policy Brochure terms and conditions as
their Graphite Credit Card will be allowed six (6) free SLOW Lounge
issued by FNB Life, Reg. No. 1904/002186/06. Your application will
visits per billing/statement period for the cardholder and/or guests
be approved based on your confirmation of your financial needs and
(i.e. six (6) visits for the cardholder only, three (3) visits for the
understanding of the costs associated with this product.
cardholder with one (1) guest per visit or two (2) visits for the cardholder
35.3 Contractual relationships and accreditation with two (2) guests). FNB will cover the cardholder’s entry fee if the
FNB Credit Card, a division of FirstRand Bank Limited. An account is in good standing.
Authorised Financial Services and Registered Credit Provider. 188.8.131.52 Platinum cardholders with a spend of more than R5 000 per month,
Company Reg. No. 1929/001225/06. NCA Reg. No. NCRCP20, has in the most recent billing/statement period preceding the visit, on their
entered into an intermediary agreement with FNB Life, a division Platinum credit card will be allowed four (4) free SLOW Lounge visits
of Momentum Group Limited, Reg. No. 1904/002186/06. FNB Life per billing/statement period for the cardholder and/or guests (i.e. four
underwrites and administers the Debt Protection Plan, a long-term (4) visits for the cardholder only, two (2) visits for the cardholder with
insurance policy, and has accredited FNB Credit Card to distribute this one (1) guest per visit or one (1) visit for the cardholder with three (3)
product. guests). FNB will cover the cardholder’s entry fee if the account is in
35.4 General good standing.
Employees of FNB Credit Card are trained and accredited to explain 184.108.40.206 Graphite and Platinum cardholders with a spend of less than R5 000
the contents of these products to interested clients. FNB Credit Card per month, in the most recent billing/statement period preceding
holds professional indemnity insurance. the visit, on their Graphite or Platinum Credit Card will be charged in
35.4.1 This Insurance Risk Benefit is not intended to satisfy all your life accordance with the pricing guide.
insurance needs. 220.127.116.11 Should the Graphite cardholder exceed six (6) lounge visits per billing/
35.4.2 Please visit our website at www.fnb.co.za or contact FNB Customer statement period, a fee per additional visit will be charged in accordance
Enquiries on 011 369 2800 / 087 575 1111 for a copy of the Top-up with the pricing guide.
Debt Protection Plan Policy Brochure terms and conditions. These FNB 18.104.22.168 Should the Platinum cardholder exceed four (4) lounge visits per billing/
Credit Card and Credit Card Facility Terms and Conditions of Use as statement period, a fee per additional visit will be charged in accordance
well as the Top-up Debt Protection Plan Policy Brochure terms and with the pricing guide.
conditions govern this relationship. Should you require any further 22.214.171.124 Off-peak time is not transferable to Peak time.
information, please do not hesitate to contact us on 011 369 2800 / 087 36.4 Access to International SLOW Lounge
575 1111 As a Graphite cardholder you will be allowed to access and utilise the
35.4.3 Please note that the pricing and/or the details of the policy are services of the International SLOW Lounge situated in the international
reviewable by FNB and/or its underwriters from time to time and these terminal of O.R. Tambo International Airport in the Republic of South
changes will be communicated to you in writing. Africa as per the following conditions:
36.4.1 Cardholders with a spend of more than R5 000 per month, in the
36 Domestic and International SLOW Lounges
most recent billing/statement period preceding the visit, on their
36.1 Only FNB Graphite and Platinum credit cardholders are allowed Graphite Credit Card will be allowed four (4) free SLOW Lounge visits
to access and utilise the services of the Domestic SLOW Lounges. per billing/statement period for the cardholder and/or guests (i.e. four
Domestic SLOW Lounges are situated in the Domestic terminals (4) visits for the cardholder only, two (2) visits for the cardholder with
of Cape Town International Airport (Cape Town), King Shaka one (1) guest per visit or one (1) visit for the cardholder with three (3)
International Airport (Durban) and O.R. Tambo International Airport guests). FNB will cover the cardholder’s entry fee if the account is in
(Johannesburg). good standing.
36.2 Only FNB Graphite credit cardholders are allowed to access and utilise 36.4.2 Cardholders with a spend of less than R5 000 per month, in the
the services of the International SLOW Lounge. most recent billing/statement period preceding the visit, on their
The International SLOW Lounge is situated in the International Terminal Graphite Credit Card will be charged in accordance with the pricing
of O.R. Tambo International Airport (Johannesburg). guide, and no guests are allowed (even at a charge).
36.3 Access to Domestic SLOW Lounges 36.4.3 Should the Graphite cardholder exceed four (4) lounge visits per
As a Graphite and Platinum cardholder you will be allowed to access billing/statement period, a fee per additional visit will be charged in
and utilise the services of the Domestic SLOW Lounges situated in the accordance with the pricing guide.
domestic terminals of certain airports in the Republic of South Africa in 36.5 General Rules
accordance with peak and off-peak access times, as specified below: 36.5.1 The credit card of the cardholder is the access mechanism which will
36.3.1 Access During Peak-time: allow access into the SLOW Lounge. Every swipe of the cardholder’s
126.96.36.199 Graphite cardholders with a spend of more than R5 000 per month, card will be classified as one (1) entry into the SLOW Lounge.
in the most recent billing/statement period preceding the visit, on their 36.5.2 Qualifying Criteria: Access into the SLOW Lounge is dependant on
Graphite Credit Card will be allowed four (4) free SLOW Lounge visits whether you qualify in accordance with the qualifying conditions, as
per billing/statement period for the cardholder and no guests (even at a determined by FNB from time to time, and are the following:
charge). FNB will cover the cardholder’s entry fee if the account is in • Domestic SLOW Lounges: Must be an FNB Graphite or
good standing. Platinum credit cardholder;
188.8.131.52 Platinum cardholders with a spend of more than R5 000 per month, • International SLOW Lounge: Must be an FNB Graphite
in the most recent billing/statement period preceding the visit, on their credit cardholder;
Platinum Credit Card will be allowed two (2) free SLOW Lounge visits • The Graphite or Platinum credit cardholder’s account must
per billing/statement period for the cardholder and no guests (even at a be in good standing (cannot be under debt review);
charge). FNB will cover the cardholder’s entry fee if the account is in • The Graphite or Platinum Credit Card must be present in
good standing. order for the cardholder to gain access. If the credit card is
184.108.40.206 Graphite and Platinum cardholders with a spend of less than not present, the cardholder will be denied access to the
R5 000 per month, in the most recent billing/statement period SLOW Lounge;
preceding the visit, on their Graphite or Platinum Credit Card will be • The name on the Graphite or Platinum Credit Card must
charged in accordance with the pricing guide, and no guests are correspond with the name on the boarding pass for the
allowed (even at a charge). Graphite or Platinum credit cardholder’s flight.
FNB Credit Card and Facility Terms and Conditions – July 2012 9
36.5.3 The SLOW Lounge, at its discretion, may refuse access to any cardholder will be denied access to SLOW in the City.
cardholder or guest. • The Graphite cardholder agrees to pay the applicable fees
36.5.4 Cardholders are not allowed to bring minors into the SLOW Lounge in terms of the access packages, and additional services
unless the minor is the guest allowed access in terms of clause 36.3 chosen, and in accordance with the Pricing Schedule for
and 36.4 above. Please note that minors under the age of two are SLOW in the City and tariffs charged.
allowed free access into the SLOW Lounge. 220.127.116.11 FNB reserves the right to revoke access to any cardholder and to
36.5.5 Should the cardholder’s guest be a minor (person under the age of 18 amend the qualifying criteria as it deems necessary from time to time.
years), the minor must be accompanied by an adult at all times. 18.104.22.168 FNB is not liable for any damage, loss or claim of any nature
36.5.6 Additional guests are only allowed access to the SLOW Lounge if that arises while the FNB qualifying cardholder, and/or guest
there is space available to accommodate them within the SLOW utilises the services of SLOW in the City. The cardholder confirms
Lounge, subject to the SLOW Lounge Manager’s discretion, and will be that this provision has been drawn to its attention and that an
charged a fee in accordance with the pricing guide. adequate opportunity has been afforded for it to receive and
36.5.7 Spend on both the Straight and Budget facility qualifies towards the comprehend the provision.
required R5 000 per billing/statement period. 22.214.171.124 Subject to availability and at SLOW in the City’s Manager’s discretion,
36.5.8 For purposes of Graphite cardholders, in terms of clause 36.3 and access for additional guests will be charged in accordance with the
36.4 above, the spend of R 5 000 per billing/statement period Pricing Schedule for Slow in the City*.
will include spend across the primary and additional cardholders’ 126.96.36.199 Eligible Guests will select an access package, which determines what
accounts. Services they will be allowed to use.
36.5.9 For purposes of clause 36.3 and 36.4, “billing/statement period” will 188.8.131.52 Additional services, over and above the Eligible Guest’s access
refer to the period within which SLOW Lounge visits and qualifying packages, may also be purchased by the Eligible Guest on the day.
spend will be tracked and this will be in line with the dates reflected on 184.108.40.206 The access packages and additional Services will be charged in
the cardholder’s monthly account statement. accordance with the Pricing Schedule for Slow in the City*.
36.5.10 Where a fee is incurred by additional Graphite cardholders, who 220.127.116.11 All expenses incurred will be billed. Thereafter, the invoice will be
are issued an additional Graphite card by the primary Graphite generated and the cardholder will settle the bill prior to departure from
cardholder, the fees will be charged directly to the additional Graphite SLOW in the CITY. Note: the bill can be settled by Credit Card only. All
cardholder’s account; and each additional Graphite cardholder have bills have to be settled before departing SLOW in the City.
their own individual allocation of visits allowed. 18.104.22.168 Eligible Guests will have limited use of meeting rooms (restricted to
36.5.11 Where a fee is incurred by Platinum cardholders, the fee will be charged a maximum of nine (9) people), subject to the availability of the meeting
directly to the primary Platinum cardholder’s account and the primary rooms and in accordance with the following criteria:
Platinum cardholder will be liable for the repayment of the amount. This • Eligible Guests must reserve the meeting room.
will include circumstances where additional Platinum cards are used by • SLOW in the City will charge the Eligible Guest for the use
additional cardholders; and the primary and each additional Platinum of the meeting room based on the actual duration of usage
cardholder will share the allocation of visits allowed. and according to the tariffs applicable in terms of the Pricing
36.5.12 No cardholder or guest who has gained access is allowed to be Schedule for SLOW in the City*.
intoxicated or use abusive language. Such behaviour will result in the • A cancellation fee may be charged if the Eligible Guest
cardholder and/or guest being removed from the SLOW Lounge. The does not utilise a booking and/or fails to cancel any booking
cardholder and/or guest may have their access permanently revoked. made, within the specified timelines.
36.5.13 FNB reserves the right to revoke access to any cardholder and to 37.2 Event Booking: Access applicable to all FNB credit cardholders
amend the qualifying criteria as it deems necessary from time to time. (Classic, Gold, Platinum and Graphite)
36.5.14 FNB is not liable for any damage, loss or claim of any nature that arises FNB credit cardholders will be entitled to book to hold and cater for
while the FNB qualifying client and/or guest utilises the services of business functions and meetings at SLOW in the City’s conference and
the SLOW Lounge. The cardholder confirms that this provision has meeting room facilities as Clients.
been drawn to its attention and that an adequate opportunity has been
afforded for it to receive and comprehend the provision.
“Attendee/s” mean the guests attending the Event Booking of the Client.
37 SLOW in the City “Client/s” means FNB cardholders who make an Event Booking.
Access to SLOW in the City is only available from 06h00 to 21h00 “Event” means a business function or meeting for ten Attendees or more.
on business days, which excludes Saturdays, Sundays and Public Holidays. “Event Booking” means a booking made by a Client in advance to hold a business
37.1 Access for Graphite cardholders only. function or meeting for ten Attendees or more.
(Private use of SLOW in the City) “Services” means the use of SLOW in the City’s facilities for an Event Booking,
37.1.1 Definitions and includes the booking of meeting rooms and conference facilities, catering, audio
“Companion/s” means the guest/s of the Eligible Guest. visual and signage, and excludes any additional services.
“Eligible Guest/s” means qualifying Graphite credit cardholders. • A Client must make an Event Booking at SLOW in the City.
“Services” means the use of SLOW in the City’s facilities for private • SLOW in the City will provide the Client with a quotation
use which includes access to the general Lounge, limited SLOW for the Event based on the requirements and Services
beverages, unreserved meeting rooms, Wifi and HP workstations, and requested by the Client.
excludes any additional services. • Acceptance of the quotation will only be valid if the
37.1.2 Only Graphite credit cardholders are allowed to access and utilise the quotation is signed by the Client, and on acceptance of the
services of SLOW in the City as Eligible Guests. signed quotation, a booking will be made.
37.1.3 Each Graphite cardholder will be allowed access for the cardholder • A cancellation fee will be charged if the Client does not
and guests accompanying them into SLOW in the City, in terms of the utilise a booking and/or fails to cancel any booking made.
Pricing Schedule for Slow in the City*. • On receipt of the signed quotation, SLOW in the City shall
37.1.4 General Rules issue an invoice, and the Client will be liable to pay the full
22.214.171.124 The card of the cardholder is the access mechanism which will allow amount as per the invoice.
access into SLOW in the City, and the cardholder will be required to • If the Client uses any additional services during the Event
confirm certain contact information in order to be granted access. that are not included in the quotation, an additional invoice
126.96.36.199 Qualifying Criteria: Access into SLOW in the City is dependent on will be issued, for which amount the Client will be liable to
whether you qualify in accordance with the qualifying conditions, as pay in full, and must be settled by the Client on the day of
determined by FNB from time to time, and are the following: and prior to leaving the Event.
• Must be an FNB Graphite Credit Cardholder; • For details regarding invoicing and payment, kindly
• The Graphite credit cardholder’s account must be in good contact SLOW in the City on 084 777 7569 and/or refer
standing (cannot be under debt review). to the Terms and Conditions for Event Bookings*.
• The Graphite Credit Card must be present in order for the • Only credit card payments and EFTs are accepted. No cash
cardholder to gain access. Cardholder details will be payments shall be accepted.
verified to ensure that the card was issued to that specific • No third party may issue instructions relating to the booking
cardholder. If the Graphite Credit Card is not present, or on behalf of the Client.
the card was not issued to that specific cardholder, the
FNB Credit Card and Facility Terms and Conditions – July 2012 10
• The Client must disclose to SLOW in the City the purpose harmless SLOW in the City against all claims, demands
for which the Event is being held and the names and or causes of action, including damages and legal fees
number of attendees. and expenses arising out of the purchase and use of
• The Client and its Attendees are only permitted to use the Services at SLOW in the City. The Eligible Guest and
Services that have been booked and additional services Client also indemnifies SLOW in the City against any
requested, and are not permitted to use the general Lounge claim based on the conduct of the Eligible Guest and Client
facilities before, during or after the Event. and/or Companions and Attendees at SLOW in the City.
• SLOW in the City reserves the right to refuse to accept any c) The Eligible Guest and Client confirm that this provision
booking at its sole discretion. has been drawn to its attention and that an adequate
• The Client and its Attendees must vacate SLOW in the City opportunity has been afforded for it to receive and
immediately after the end of the Event or at any time, on the comprehend the provision.
request of the SLOW Lounge manager.
37.6 Contact Details
• SLOW in the City reserves the right to charge the Client an
For any information and queries relating to the Services of SLOW
additional fee if the Client overruns the agreed scheduled
in the City, contact them directly on 084 777 7569 and/or email
end time of the Event, which will be added to the Client’s
firstname.lastname@example.org.*The Pricing Schedule for Slow in the
City, The Terms and Conditions for Eligible Guests at SLOW in the City
• SLOW in the City shall provide Services as specified in the
and the Terms and Conditions for Event Bookings at SLOW in the City
quotation for the Event. If for any reason any Services are
can be found at www.slowinthecity.co.za and can be directly accessed
not available, SLOW shall attempt to provide alternate
via our website in accordance with the following link:
• The Client shall use the Services required for the Event
as provided by SLOW in the City and its designated 38 FNB Rewards
suppliers. The Client must obtain permission in writing
For all information on FNB Fuel and Airtime Rewards, including
from SLOW to use any third party in the management or
the terms, conditions and rules relating to the rewards and points
supply of any equipment and services associated with the
earned, please contact the call centre on 0860 112 244 or visit
37.3 General Rules of SLOW in the City: (Applicable to Eligible Guests,
Companions, Clients and Attendees)
• You shall not bring any food or drink into SLOW in the City
for consumption on the premises without the prior written
permission from the SLOW Lounge manager.
• You shall not display any signage, banners or branding
inside SLOW in the City except where approved in
advance, in writing, by SLOW in the City and may not affix
any items onto the walls, floor, ceilings or doors of any
meeting and function rooms.
• Smoking is prohibited in SLOW in the City. Anyone wishing
to smoke must utilize designated smoking areas outside of
SLOW in the City and must comply with all existing safety
and security legislation and regulations as communicated to
you by SLOW in the City.
• You are not allowed to be intoxicated or use abusive
language while accessing and using SLOW in the City.
Such behaviour will result in your removal from SLOW
in the City, and you may have your access permanently
• You must adhere to the specific Dress Code from 18:00
daily - the minimum dress requirement is Smart Casual.
• You are required at all times to comply with the reasonable
requests and/or instructions of SLOW management relating
to the use of SLOW in the City.
• SLOW in the City will be entitled to expel you or deny you
access to SLOW in the City if you fail to comply with these
37.4 The Eligible Guest and Client shall compensate SLOW in the City and/
or its agents/suppliers or third parties for any loss or damage caused
by the Eligible Guest and Client or its Companions and Attendees
to SLOW in the City or any other third party making use SLOW in
the City. The Eligible Guest and Client will be responsible for the full
cost of compensation, replacement or repair of any such loss or
damage, as determined by SLOW in the City. The Eligible Guest and
Client confirm that this provision has been drawn to its attention and
that an adequate opportunity has been afforded for it to receive and
comprehend the provision.
37.5 a) SLOW in the City shall not be liable for any loss, death,
injury or damage, whatsoever caused, to the Eligible Guest
and Client and/or Companions and Attendees whilst in or
making use of the Facility except where such loss,
death, injury or damage is as a direct result of the gross
negligence and/or willful misconduct of SLOW in the City,
its employees or agents.
b) The Eligible Guest and Client indemnifies and holds
FNB Credit Card and Facility Terms and Conditions – July 2012 11
Comprehensive Global Travel Insurance
SCHEDULE OF BENEFITS (Persons up to the age of 70 (not yet 71)
Limit per travel ticket purchased
Description Benefit Excess
Emergency Medical and Related Expenses
Emergency Medical Expenses – Local R 175 000 R 1 000
Emergency Medical Expenses – International R 10 000 000 R 2 000
War or Terrorism – Local R 175 000 R 1 000
War or Terrorism – International R 10 000 000 R 2 000
Medical Transportation and Repatriation Included in Emergency Medical Expenses
Visit by a family member Included in Emergency Medical Expenses
Repatriation of Children Included in Emergency Medical Expenses
Repatriation of Travel Companion Included in Emergency Medical Expenses
Burial, Cremation and Return of Mortal remains Included in Emergency Medical Expenses
Hospital Inconvenience R 200 per day – Total of R 3 000
Pre-Existing Medical Cover
Pre-Existing Medical Cover (Minimum Delay Period – 48 hours) R 100 000 48 Hours
Transportation and Repatriation Included in Pre-Existing Medical Cover
Emergency Assistance Services
Medical Referral Service Only
Medical Monitoring Service Only
Emergency Medicine Service Only
Evacuation Included in Emergency Medical Expenses
Repatriation Included in Emergency Medical Expenses
Return of Mortal Remains Included in Burial, Cremation and Return of Mortal Remains
Transmission of Urgent Messages Service Only
Embassy Referral Service Only
Emergency Travel and Accommodation Arrangements Service Only
Legal Assistance Included in Legal Expenses
Bail Service Only
Return in case of death or imminent death of a close Relative Service Only
Loss of Travel Documents Included in Loss of Cash and/or Travel Documents
Cash advances Service Only
Personal Accident Benefit Excess
Accidental Death R 250 000
Accidental Permanent Disablement R 750 000
Accidental Death and/or Accidental Permanent Disablement as a result of acts of War or Terrorism Included
Cancellation and Curtailment
Journey Cancellation R 10 000 R500
Journey Curtailment R 10 000 R500
Travel Delay (Minimum Delay Period – 6 hours) R 2 000 6 Hours
Personal Liability R 2 500 000
Hijack, Hostage or Wrongful Detention Inconvenience R750 per day / Max R 10 000
Benefit per day R750
Maximum Benefit R 10 000
Legal Expenses R 5 000
Replacement Personnel R 10 000
Luggage R 5 000 R 500
Maximum Single Item Limit R 1000
Luggage Delay (Minimum Delay Period – 6 hours) R 2 000 6 Hours
Loss of Cash and / or Travel Documents R 1 500 R 500
The above table is merely a summary of some of the main features of the Travel Policy. It is your responsibility to obtain a copy of the full Travel Policy prior to commencing your journey. The terms,
conditions and exclusions of the Policy are available at www.fnb.co.za or you may contact the Global Travel Insurance Helpdesk, and they will arrange for the policy to be sent to you.
FirstRand Bank Limited adheres to the Code of Banking Practice and the National Credit Act. For further information on all your rights as a consumer in terms of the National Credit
Act, please visit our website on www.fnb.co.za or visit the National Credit Regulator’s website on www.ncr.co.za
FNB Credit Card and Facility Terms and Conditions – July 2012 12
DEFINITIONS USED IN THIS AGREEMENT
“access channel” various credit providers in the event that the cardholder seeks assistance from the
Means any form of access technology including, but not limited to the Internet or debt counsellor.
mobile phone technologies or Interactive Voice Response (IVR) system.
“exchange control regulations”
“account/facility” Means exchange controls that are administered by the South African Reserve Bank
Means the credit card account or Petro Card account (as applicable) opened by us in Exchange Control department and through commercial banks authorised to deal in
your name or in the additional cardholder’s or additional accountholder’s name. foreign exchange. All international commercial transactions must be accounted for
through these authorised financial exchange dealers.
Means any person authorised by you to be issued an additional credit card under “FNB ”
your responsibility. Means First National Bank, a division of FirstRand Bank Limited.
“additional account” “full payment”
Means any credit card or Petro Card account opened by us in the additional Means total transactions, plus interest, plus fees.
cardholder’s name for which the Primary Cardholder is responsible.
“agreement” Means an account that is open, active and not more than one month in arrears.
Means the pre-agreement statement, accompanying quotation and terms and
conditions of use, as amended from time to time in accordance with the provisions “Immediate Family”
of the NCA, together with your application form (signed by you and/ or any additional Means spouse, life partner, parent, legal guardian, step parent, grandparent,
cardholder), or the application information supplied to us telephonically or by fax, and grandchild, in-law (son, daughter, sister, brother or parent), natural or adopted child,
the eBucks programme (if applicable), as well as the value-add services terms and brother, sister, step brother or step sister.
conditions, form the whole agreement between you and us.
“linked Petro Card”
“Auto Payment” Means a Petro Card that we issue to you which is linked to a credit card in your
Means an instruction given by an account holder to us to make regular payments name.
on given dates to the same payee. Reference to Auto Payment shall include debit
orders. “minimum amount”
Means Closing Balance amount, Minus any Overdue amount, Minus any Budget
“ATM” Installments, Minus Membership fees, Minus any remaining Over limit amount, Minus
Means an Automated Teller Machine. Optional Debt Protection Premium amount (where applicable). We then calculate
5% (the minimum monthly repayment percentage as stipulated on your quotation)
“attorney and client scale” (please note this figure may vary per product) on the remaining amount
Means the fees and expenses which a client is liable to pay to his attorney for services
rendered in respect of a legal matter. “National Credit Act”
Means the National Credit Act 34 of 2005.
Means the Automobile Association of South Africa. “NCA Customer”
Means a person who entered into a new credit agreement on or after 1 June 2007.
“cardholder, you, your, I”
Means the cardholder to whom we have issued the card. “over indebted”
Means when a consumer is unable to satisfy all his obligations as required in the
“channels” credit agreement in a timely manner.
Cell-phone banking, online banking, branch banking, ATM banking.
“Chip” Means disabled to the extent that you cannot reasonably be expected to perform
Means the integrated circuit that is embedded in a plastic card and which is designed your current occupation or a similar occupation following reasonable rehabilitation
to perform processing and/or memory functions. or training.
“Chip & PIN” “Petro Card”
Means a plastic card, commonly called a chip card, with an embedded chip that Means a Petro Card that we issue to you.
communicates information to a point of sale terminal and/or other electronic devices.
“credit card” Means the personal identification number linked to the credit card.
Means the relevant magnetic-strip and/or chip & PIN Visa Credit Card, Visa Electron
Credit card or Petro Card that we issue to you. “Public Conveyance”
Means a scheduled or chartered conveyance licensed to carry passengers in which
“credit provider” you are travelling as a fare-paying passenger but excluding taxis, motorcycles, hire
Means the person who grants credit under a credit agreement. motor vehicles, single engine aircrafts and/or helicopters.
“credit provider, the bank, we, us, our” “purchase transaction”
Means FirstRand Bank Limited, a registered bank, registration number Means any transactions resulting in your credit card being debited by an amount
1929/001225/06. charged by the supplier for goods or services purchased by the use of the card.
“debt counsellor” “pricing guide”
Means a person registered in terms of the National Credit Act and who carefully A list of the full current pricing issued by FNB Credit Card chargeable for
examines a consumer’s debt situation and suggests the best plan of action. transactions.
“debt review” “Repo Rate”
Means a process whereby a debt counselor reviews the collective debts owing to Means the rate at which the Central Bank lends cash to the banking system, which is
an indicator for short term interest rates.
Means payment above the monthly minimum amount reflected on your monthly
FNB Credit Card and Facility Terms and Conditions – July 2012 13
“spend” Contact Details and Complaints Process
Means all point of sale transactions and fuel transactions excluding cash transactions,
cash withdrawals and EFT’s. FNB’S REGISTERED ADDRESS
“standalone Petro Card” Group Company Secretary’s Office
Means a Petro Card that we issue to you which is a separate Petro Card account in 1st Floor, 4 Merchant Place
your name. Corner of Fredman Drive and Rivonia Road
“transact / transaction” 2196
Means a purchase and / or cash withdrawal and / or transfer that results in a debit or
credit on a cardholders account. FNB’S REGISTERED ADDRESS
“Travel Companion” FNB Place
Means the person who is sharing travel and accommodation arrangements with 30 Diagonal Street
Means the Travel Insurance Master Policy issued to us, which provides for travel Postal address
insurance for our cardholders. PO Box 1420
“Usury Act” 2000
Means the Usury Act 73 of 1968, as amended.
Tel: 011 371 1212
“Usury Act customer” Fax: 011 352 9904
Means a person who entered into a credit agreement before 1 June 2007. E-mail address: email@example.com
Website address: www.fnb.co.za
Means Visa International Services Association. FNB CREDIT CARD COMPLIANCE OFFICER
The Compliance Officer
FNB FAIS LCO 3071
1 First Place
cnr Simmonds and Pritchard Streets
First National Bank
PO Box 1153
Tel: 011 371 3958
Fax: 011 371 9613
FNB CREDIT CARD COMPLAINTS DEPARTMENT
Tel: 011 369 1115 / 087 575 9408
Fax: 011 632 2317
E-mail address: firstname.lastname@example.org
LEGAL NOTICES MAY BE SERVED AT
Compliance Support at Interbank Risk & Compliance
1 First Place
Cnr Pritchard and Simmonds Streets
FNB Credit Card and Facility Terms and Conditions – July 2012 14
OMBUDSMAN FOR BANKING SERVICES CONTACT DETAILS THE NATIONAL CREDIT REGULATOR (regulates creditors/debt counselors/credit
Physical Address bureau) / THE NATIONAL CONSUMER TRIBUNAL (Complaints)
28 Harrison Street
Tel: 0860 627 627
Website address: www.ncr.org.za
TransunionITC: Tel: 0861 482 482
Experian: Tel: 0861 105 665
Expert decision systems: Tel: 0860 937 000
For applications: Tel: 011 369 2800 / 087 575 1111
Tel: 011 712 1800 / 0860 800 900
Fax: 011 352 9904
Fax: 011 838 0043
Admin queries: Tel: 011 369 2800 / 087 575 1111
Claims: Tel: 011 369 2800 / 087 575 1111
Website address: www.obssa.co.za
Fax: 011 352 9904
FAIS OMBUDSMAN CONTACT DETAILS (ADVICE-RELATED COMPLAINTS)
FNB ADMIN DEPARTMENT
Platinum Customers Tel: 011 352 5996 / 087 575 1122
Eastwood Office Park
Customer services for FNB Credit Card (Smart, Classic (Silver) and Gold credit
Cnr Lynnwood Road & Jacobson Drive
card holders) Tel: 011 369 2800 / 087 575 1111
Fax: 011 352 9904
FNB Credit Card Platinum and VIP Customers
Tel: 011 352 5996 / 087 575 1122
Postal address RELEVANT CONTACT NUMBERS
PO Box 74571
Lynnwood Ridge FNB Credit Card Applications
0040 Tel: 0860 102 490
Lost or Stolen Cards
Tel: 012 470 9080 / 0860FAISOM (0860324766) Tel: 0800 110 132 / (011) 369 1189
Fax: 012 348 3447
E-mail address: email@example.com
Tel: 011 352 5910
Website address: www.faisombud.co.za
LONG-TERM INSURANCE OMBUDSMAN (Complaints) Tel: 0800 110 132
Tel: 011 352 5369
21 Dreyer Street Debt Review Centre
Claremont Tel: 0860 362002
Cape Town Deceased Estate Department
7700 Tel: 011 352 6498
Limit Increase Department
Tel: 011 632 2212
Private Bag X45
Claremont Balance Transfer Division
Cape Town Tel: 0860 282 273
Value-added Services (Value-adds)
Tel: 011 369 2800/087 575 1111
Tel: 021 657 5000
Fax: 021 674 0951 eBucks
E-mail address: firstname.lastname@example.org Tel: 0861 233 000
AA Emergency Roadside Assistance
REGISTRAR OF LONG-TERM INSURANCE (regulator/information) Tel: 0860 70 60 50
Comprehensive Global Travel Insurance
Financial Services Board
Tel: 0861 490 100
PO Box 35655
Menlo Park NCA Helpline
0102 Tel: 0860 627 627
FNB Related Enquiries
Tel: (Toll Free): 0800 110 443 / 0800 202 087
Tel: 0860 11 22 44
Fax: 012 347 0221
E-mail address: Info@fsb.co.za
Website address: www.fsb.co.za
FirstRand Bank Limited adheres to the Code of Banking Practice and the National Credit Act.
For further information on all your rights as a consumer in terms of the National Credit Act, please visit our website on www.fnb.co.za or visit the National Credit
Regulator’s website on www.ncr.co.za
FNB Credit Card and Facility Terms and Conditions – July 2012 15