Prospective Core Partner Statement Nottingham Law Centre Nottingham Law Centre has been delivering legal advice and representation on social welfare law for the law 30 years. Areas of advice covered include Housing, Debt and Welfare Benefits. We also deliver a duty scheme at Nottingham County Court providing advice and representation to anyone facing repossession proceedings or seeking to have a warrant for repossession set aside. A significant proportion of our services are provided to individuals with multiple and complex needs. Service users include individuals who are homeless or threatened with homelessness, offenders, and people with learning disabilities, mental health problems or substance misuse issues. Most of our clients have chaotic lifestyles and struggle to deal with statutory services and the benefits system. Many have been excluded from other services due their behaviour or do not engage with statutory services. The Law Centre works flexibly with clients and tries to build up a relationship of trust and mutual understanding to achieve optimum outcomes. Law Centre advisers often ‘go the extra mile’ to meet client need and are dedicated to providing an excellent holistic service. Nottingham Law Centre is part of the Advice Nottingham consortium and has delivered services jointly, both as the lead agency and as a delivery partner with CAB as the lead agency. We work together with other Advice Nottingham partners, to provide an integrated, accessible, quality assured service. This has involved working closely with partners to build relationships of trust, openness and honesty, working towards common goals and successfully tendering for services. Other advice organisations include Bestwood, Clifton, the Meadows and St Anns Advice Centres and Nottingham & District Citizens Advice Bureau. NLC is part of Advice Nottingham that has 6 base locations and 20 outreach venues across the City and add on services like the East Midlands Money Advice service and the Fuel Poverty project. We are also able to refer/signpost clients to Nottingham City Council’s in house welfare rights service based in Bulwell Riverside and Loxley House. We have good links with the Deaf Society and Nottinghamshire Refuge Forum who are Advice Nottingham Partners. We also have working links with Framework, Nacro and Metropolitan, all of which have support workers. Other signposting routes include Nottingham Credit Union, the Family First furniture project, several food banks that are springing up across Nottingham, Womens Aid, Roshni, Signposts to Polish Success and private practice solicitors. Our experienced senior staff that are respected by professionals across the City. The Law Centre has collaborated with other organisations to develop joint policies, referral protocol and joint working arrangements. We have developed output and outcomes measures for our service and have worked with consultants and academics to examine and evaluate our services. This has included Systems Thinking work and redesigning services to better meet client need. The Law Centre is currently working with other agencies to deliver a contract, taking joint responsibility for the service and delivery statistics. The work of the Law Centre fits in well across all the areas of multiple and complex needs. Our work with offenders to resolving benefits and housing issues reduces the likelihood of re-offending. We work with homeless clients to challenge decisions and secure appropriate housing. Our benefits and debt work reduces stress and anxiety that often contributes towards the deterioration of clients’ mental wellbeing. We firmly believe that Nottingham Law Centre has the skills, expertise and experience to contribute to work with other core partners and the nominated lead agency to support people with multiple and complex needs.
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