FRANKLIN COUNTY

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					 FRANKLIN COUNTY
  SHERIFF'S OFFICE


STANDARD OPERATING
    PROCEDURES

     SECTION 1

    Revised April 2009
                                              FORWARD

1.01 The Franklin County Sheriff's Office Communications Center is a multi-jurisdictional police, fire
and EMS dispatch service. The purpose of this standard operating procedure is to outline in a clear and
concise manner the primary duties and responsibilities of the personnel assigned to the Franklin County
Sheriff's Office Communications Bureau, promote a better understanding of each role in the communi-
cations functions, promote inter-agency cooperation throughout the law enforcement community and to
guide Communications Bureau personnel toward the expectation of the Sheriff's Office in relation to this
important position.

As a member of the Communication Bureau, you are responsible for compliance with the duties, respon-
sibilities and standards of performance contained in this manual. Each member is expected to perform
their job function with diligence and courtesy when interacting with fellow employees, Deputies and the
public. The duties, responsibilities and standards of performance outlined herein are directly job related
and, as such, will form the basis for your success as an employee of the Franklin County Sheriff's Of-
fice.

In addition to the provisions of this manual, all personnel are required to be familiar and comply with
the Rules and Regulations, Policies, Directives and any other instructions of the Sheriff's Office. This
manual is subject to ongoing change, as it becomes necessary, to remain effective and in compliance
with current laws and rules and regulations of the Sheriff's office. The Sheriff may add, delete, or alter
any portion of this manual at any time, without prior notice.

During your assignment to the Communications Center, you will be provided with a manual containing
a copy of all current procedures. It is your responsibility to maintain your manual, with material in cur-
rent condition, as deletions or additions occur.



                                       MISSION STATEMENT


1.02 The Communications Bureau may be the citizens first and only contact with the Franklin County
Sheriff's Office. Therefore, the responsibility for presenting a positive, favorable image is placed on
Communications Bureau Personnel.

The Communications Bureau provides a vital, personal link between the needs of the community and the
resources of the Sheriff's Office.

The Communications Bureau evaluates incoming calls and dispatches resources necessary to safely and
efficiently provide the required service.

Accordingly, the mission of the Communications Bureau is to communicate information in a courteous,
professional manner.




                                                    2
                                          ORGANIZATION


1.03 The Franklin County Sheriff's Office Communications Bureau is part of the Patrol Division. It
serves as a link, not only between citizens and the Sheriff's Office, but also between various Bureaus
within the Sheriff's Office. The Bureau is under the command of a Lieutenant. The Bureau also has
four Sergeants , four Corporals, and twenty nine Communication Technicians.

The Communications Bureau operates 24 hours a day. There is a first shift; 7a.m. - 3p.m., second shift;
3p.m. - 11p.m., third shift ; 11p.m. - 7a.m.

A Chain of Command is necessary to maintain command and control over employees of the Franklin
County Sheriff's Office. The following is the Chain of Command for the Communications Bureau and
is listed in descending order of authority.


                                        CHAIN OF COMMAND

                                               SHERIFF

                                     CHIEF DEPUTY (PATROL)

                                                MAJOR

                                            LIEUTENANT

                                              SERGEANT

                                             CORPORAL

                                COMMUNICATIONS TECHNICIAN



Uniform employees are responsible to the designated supervisor of their respective Bureau/Duty as-
signment.

Operational authority is that authority which is delegated to a supervisor to enable him to oversee the
performance of an assigned group of persons to a specific task.

Functional authority is that authority which is necessarily inherent in a particular sub-division, bureau,
or unit in order that it may carry out a specialized program on a department-wide basis. Thus, by reason
of its record-keeping function, the Records unit had department-wide authority in matters concerning the
matter of taking, compiling and filing reports. This authority shall be exercised in the name of the Sher-
iff through the command structure of the department. Functional authority can be exercised only by go-
ing through the Chain of Command and not by cutting across command lines.




                                                    3
Staff authority is closely related to functional authority. A supervisor with functional authority may be
said to have staff authority in that he performs in a staff capacity to his superiors within the area of his
specialized activities. However, a supervisor may have staff authority delegated to him to enable him to
move freely into operational areas to study, develop, or recommend procedures to be used on a depart-
ment-wide basis. He neither issues orders nor exerts commands; he merely reports his findings and rec-
ommendations to his superior who originally delegated the staff authority. Any actions or orders forth-
coming as a result of the staff action will be issued by and in the name of the originating superior.




                              LAW ENFORCEMENT CODE OF ETHICS

1.04 As a law enforcement officer, my fundamental duty is to serve the community; to safeguard lives
and property; to protect the innocent against deception, the weak against oppression or intimidation and
the peaceful against violence or disorder; and to respect the constitutional rights of all to liberty, equality
and justice. I will keep my private life unsullied as an example to all and will behave in a manner that
does not bring discredit to me or to my agency. I will maintain courageous calm in the face of danger,
scorn or ridicule; develop self-restraint; and be constantly mindful of the welfare of others. Honest in
thought and deed both in my personal and official life, I will be exemplary in obeying the law and the
regulations of my department. Whatever I see or hear of a confidential nature or that is confided to me
in my official capacity will be kept ever secret unless revelation is necessary in the performance of my
duty. I will never act officiously or permit personal feelings, prejudices, political beliefs, aspirations,
animosities or friendships to influence my decisions. With no compromise for crime and with relentless
prosecution of criminals, I will enforce the law courteously and appropriately without fear or favor,
malice or ill will, never employing unnecessary force or violence and never accepting gratuities. I rec-
ognize the badge of my office as a symbol of public faith, and I accept it as a public trust to be held so
long as I am true to the ethics of police service. I will never engage in acts of corruption or bribery, nor
will I condone such acts by other police officers. I will cooperate with all legally authorized agencies
and their representatives in the pursuit of justice. I know that I alone am responsible for my own stand-
ard of professional performance and will take every reasonable opportunity to enhance and improve my
level of knowledge and competence. I will constantly strive to achieve these objectives and ideals dedi-
cating myself before God to my chosen profession....Law Enforcement.




                                                      4
 FRANKLIN COUNTY
  SHERIFF'S OFFICE


STANDARD OPERATING
    PROCEDURES


     SECTION 2




         5
COMMUNICATION BUREAU WORK RULES

2.01 The purpose of these rules are not to restrict the rights of anyone, but to define them and to pro-
tect the rights of all and ensure cooperation between the employee and the administration.

The listed work rules are not all inclusive for personal conduct, but are stated as guidelines.

Committing any of the following acts or any other act which violates the rules, regulations and direc-
tives of the Franklin County Sheriff's Office will be grounds for disciplinary action.

   1. Falsification or tampering with records and reports including the unauthorized use or alteration
      of time sheets or any other records kept for pay purposes. It shall be a violation of this work rule
      to work in excess of your regularly scheduled work hours without express permission of your
      supervisor.

   2. Unauthorized posting, removal or defacing of notices, signs or writing in any form of any bulle-
      tin boards.

   3. Unauthorized use, sabotage, abuse or deliberate damage to county property is prohibited.

   4. Misuse or removal of any forms is prohibited, without proper authorization.

   5. Theft or misappropriation of County Property or the property of another employee is prohibited.

   6. Possession, custody, control, or consumption of any alcoholic beverage, any illegal drugs or any
      drug paraphernalia on County premises.

   7. Reporting or work while under the influence of alcohol and/or drugs.

   8. Disrupting the normal work routine by unnecessary noise or demonstration.

   9. Refusal to obey orders of any authorized supervisor or his designee.

   10. Smoking in the Communications Center is not permitted.

   11. Fighting in the Communications Bureau

   12. Sleeping on duty.

   13. Leaving assigned work area during working hours without permission.

   14. Immoral conduct or indecency, which includes foul and abusive language.

   15. Refusal or failure to perform job assignment.

   16. Threatening, intimidating, coercing, interfering with, abusing or vituperation of supervision, the
       public or other employees.

   17. Fighting on County property.

                                                     6
   18. Littering or contributing to poor housekeeping, unsanitary or unsafe conditions in the Communi-
       cations Center.

   19. Reporting late or tardy for work.

   20. Possession or use of cameras, radios, television sets, recording devices, typewriters or any other
       item not work oriented in the Communications Center, except as authorized by supervision.

   21. All Communications Bureau personnel will report for duty well-groomed, neat in appearance
       and in compliance with the Communication Bureau uniform dress code.

   22. Feet will be kept off the consoles, time clocks, desks and other equipment.

   23. All personal phone calls will be made and received only when on break. The only exception is
       in an emergency situation.

   24. The use of any LEADS terminal by personnel for personal reasons, either for themselves or oth-
       ers is strictly prohibited. This includes retired Deputies/Officers, Fire Fighters, Security guards,
       or anyone else who is not of a criminal history justice agency as defined by law.


UNIFORM POLICY

2.02 Each employee will participate in good grooming practices that will create and maintain a pro-
fessional image for themselves and their coworkers.

All Communications Technicians of the Franklin County Sheriff's Office shall adhere to the following
standards concerning their uniform and appearance.

A proper uniform will be worn at all times while on duty. Only probationary employees or employees
in training, who have not been issued uniforms and employees having appropriate medical documenta-
tion which justifies other clothing will be exempt, unless otherwise approved by the Bureau Command-
er.

       1. Shirts

       Uniform shirts will be issued by the Sheriff's Office and will be clean and pressed when worn.
       T-shirts, thermal wear or other garments worn underneath the uniform shirts will be white or
       black in color. Turtlenecks are permitted as long as they are black or white in color.


       2. Trousers

       Trousers will be black in color. They will be of dress or cargo type or similarly styled trousers
       with no colored markings. They will be clean, pressed, and properly fitting when worn. When
       the wearer is standing, the bottoms of the trouser legs will hang normally no higher than the
       wearers ankles.


                                                     7
3. Shoes

 Shoes will be worn at all times. They may be tennis shoes or black shoes. No high heeled
 shoes or sandals will be worn. Shoes will be maintained in a clean and serviceable
 condition.

4. Sweaters

Sweaters / Sweatshirts are issued by the Franklin County Sheriff's Office. Sweaters / Sweatshirts
will be black in color. Sweatshirts will have the approved embroidered 5 point star with the
words “Franklin County Ohio”. Sweaters will not have any markings or patches on them, unless
it is the approved 5 point star which reads “Franklin County Ohio”.

5. Hair

Hair will be kept clean, neat and trimmed to present a well groomed appearance. Since the
Communications Center equipment is used by many people, transmission of substances which
might cause discomfort or infection to others must be avoided. Therefore, hair sprays and other
styling applications must be kept to a reasonable level. As long as an individuals hair is main-
tained in that manner, the acceptability of the style will be judged by the shift supervisor.

Hair pieces or wigs may be worn, but will conform to the preceding hair standards. In all cases,
the bulk length, and style of hair will not interfere with the proper wearing of job related equip-
ment.

Mustaches may be worn, but must be kept clean and neatly trimmed at all times. Beards and
other facial hair is prohibited.




                                             8
2.03 COMMUNICATIONS DIRECTIVES


FCSO - CD #001 COMMUNICATIONS PROCEDURES

     Communications objective is to disseminate all information as quickly as possible. Priorities are
     set forth as the types of calls that come in. All 911 calls will take the 1st priority. Administra-
     tive calls will be next. It is important to remember that all information be taken to adequately
     service each and every call properly and efficiently. All Communications Personnel will act pro-
     fessionally and politely to the public. Reliability and promptness is the keynote for the Commu-
     nications Operators. Communications procedures are broken down into two categories.

  1. Radio Procedures:

        A. Be courteous and monitor before transmitting.

        B. Do not display emotion by words or voice inflections that indicate irritation, disgust, sar-
        casm or panic.

        C. Use the appropriate codes and signals at all times. (Learn all codes and signals)

        D. Never let a unit go unanswered. The dispatchers responsibility is to the patrol units and
        to answer the radio as rapidly as possible. If the unit cannot be answered quickly, advise
        them to stand by.

        E. The use of "thank you", "your welcome", and "be advised" is not desirable, it uses too
        much air time.

        F. Be impersonal on the air.

        G. Do not guess. Never advise any unit that you are clear on their traffic until you are
        sure the message received is correct in every detail.

        H. Each dispatch is to be given in one transmission. Call the respective patrol unit by car #.
        Wait for the patrol unit to reply. Give the address of the run and the code number. After the
        patrol unit acknowledges the call, give the dispatch time.

  2. Broadcast Procedures:

        A. Each broadcast is being advertised to all listeners, that includes other departments, news
        media, and the general public. It is important to sound professional so that the impression
        given is that our office operates efficiently and professionally.

        B. All personnel will be held responsible for the conduct of their traffic transmitted.

        C. In broadcasting, police messages require no expression. If you show emotion, the trans-
        mission becomes distorted. Speak clearly.




                                                  9
       D. In severe emergency cases, all Robberies, Shootings should be dispatched after the Alert
       Tones are activated. Then the broadcast of the location and/or business would be
       simoulcasted on all channels.

       E. A standard phonetic Police Alphabet will be used.

       F. When emergencies occur, "S-99" traffic is aired. Only the units involved in S-99 traffic
       will be answered. The attention is put towards the emergency only.

       G. All broadcasts will be done completely, and as concise as possible.

3. Talk groups: The following descriptions detail the standard template on the backup radio. The
   primary radio consoles can be customized to use many more talkgroups. This template contains
   information on the most commonly used talkgroups.

       Zone 1&2

       A. WEST/EAST DISP

           1. Primary:
              a. These talk groups (TGP) will be utilized for the dispatching of patrol units of the
              FCSO, using the current district boundaries.
              b. These TGP will also be utilized for dispatching township and village agencies.
           2. Secondary:
              a. None

       B. TACWEST/TACEAST

           1. Primary:
              a. These TGPS shall be available for the following activities: Vehicle pursuits, foot
              pursuits, area searches, K9 searches, and responses and on scene communications to
              felony-in-progress calls.
           2. Secondary:
              a. Secondary uses will be granted providing no primary situation exists. If in use for
              a secondary use and a primary use takes place, the TGP will be cleared and secondary
              users will be directed to another available TGP. The following are secondary uses:
              surveillance, and wide area special duty communications provided SOEVENT 1 &2
              are in use.

       C. SOLEADS

           1. Primary:
              a. The SOLEADS TGP will be utilized for accessing the LEADS Comm. Tech., as
              well as requesting wrecker services.
              b. Car-to-car traffic will be kept to a minimum.
           2. Secondary:
              a. None




                                               10
D. SORECORDS

     1. Primary:
        a. The Records TGP will be utilized for accessing the Records division of the FCSO
        for warrant inquiry and verification.
        b. Car-to-car traffic will be kept to a minimum.
     2. Secondary:
        a. None

E.   LEERN

     1. Primary:
        a. The LEERN TGP is interfaced between the 800 MHz system and Ohio LEERN. It
        will be utilized under the same guidelines as specified by the office of the Attorney
        General of Ohio
     2. Secondary:
        a. In the event a dedicated LEERN radio is inoperative, the LEERN TGP can be uti-
        lized as a back-up.

F. SHER-POL

     1. Primary:
        a. This TGP will allow interagency communications for law enforcement purposes,
        i.e. pursuits, searches, etc.
        b. This TGP can also be utilized for any tactical purpose between agencies.
     2. Secondary:
        a. The FCSO can use this TGP to answer pages from the radio.

G. POL-FIRE

     1. Primary:
        a. This TGP shall be utilized for communications between law enforcement and fire
        service personnel
     2. Secondary:
        a. None.

H. SUBURB

     1. Primary:
        a. These TGPS shall be utilized for interagency communications between different
        suburbs and car-to-car traffic. The SUBURB TGP allocation will be as follows: 1A;
        Northwest, 2A; Northeast, 3A; Southwest, 4A; Southeast, 5A; Miscellaneous.
     2. Secondary:
        a. Any use not specified in may only take place with approval of the Communica-
        tions Center.
        b. Use shall not interfere with any primary utilization.




                                        11
I.   DIRECT

     1. Primary:
        a. This is not a TGP, but is a simplex, or non-repeated frequency. A special PL, or
        private line encoding will be in place to keep foreign traffic from interfering. This
        frequency is also available to civilian business users. Confidential information should
        not be discussed over the air.
     2. Secondary:
        a. None.

J.   DR

     1. Primary:
        a. This TGP allows, from the Communications Center, to set up a special TGP from
        users that are specified by individual ID numbers. When this TGP is not activated by
        the Communications Center, it is not available for use.
     2. Secondary:
        a. None.

K. INV-WAR

     1. Primary:
        a. This TGP will have restricted access. It is restricted to the FCSO investigations,
        Warrants, and IA Bureaus for the purpose of allowing communications for the per-
        sonnel assigned to those bureaus only.
     2. Secondary:
        a. Secondary uses shall be at the discretion of the Chief Deputy of investigations.

Zone 3

A. SOEVENT 1-2

     1. Primary:
        a. These TGPS shall be utilized for special event use. All TGPS shall be shared on
        an equal basis with other agencies contracted to receive dispatching service from the
        Sheriff’s Office. In the event of conflicting uses, the event utilizing the most units
        shall prevail in its use, followed by any event requiring multi-agency users. Use must
        be cleared by the Communications Center Supervisor.
     2. Secondary:
        a. None.

B. EVENT 1-2

     1. Primary:
        a. These TGPS are utilized by the Columbus Police for special events.
        b. No interagency communications shall take place on these TGPS.
        c. These TGPS shall only be used with the approval of the Communications Super-
        visor.
     2. Secondary:

                                         12
         a. None.

C. CITY 1-2
   1. Primary
      a. These TGPS are to be utilized for communications involving a wide area disaster.
      The use of these TGPS must be approved by a communications supervisor.

    2. Secondary
       a. None

D. FEDS
   1. Primary
      a. This TGP is to allow for communications with Federal Law Enforcement agencies.
   2. Secondary
      a. None

E. SIU 1-2
   1. Primary
      a. These TGPS shall be utilized by the Special Investigations Unit. Both are restrict-
      ed access, with SIU2 having the capability of encryption.
   2. Secondary
      a. None

F. SWAT 1-2
   1. Primary
      a. These TGPS shall be utilized by the SWAT team of the FCSO. Both TGPS are re-
      stricted access. SWAT2 has the capability of encryption
      b. Paging of SWAT team members will occur on SWAT1. When the radio is paged,
      the unit being paged will go to SWAT1 to communicate with the paging unit.
      c. If paged by a non SWAT team unit, the unit being paged will go to SHER-POL to
      communicate
   2. Secondary
      a. None.

Zone 4

A. OSUPD2&7
   1. Primary
      a. These TGPS are utilized for dispatching and communications of and for the Ohio
      State University PD.
      b. Non OSU PD use will be determined by the OSU PD
   2. Secondary
      a. Secondary use will be for FCSO units working for and/or with OSU PD on special
      duty assignments.
      b. No agency shall use these TGPS outside of the specified purposes without the
      permission of the Communications Center supervisor.

B. OSUTP1&2
   1. Primary

                                       13
       a. These TGPS are utilized for the operation of the Traffic & Parking office of OSU.
       b. Non T&P use will be determined by the OSU T&P office.
    2. Secondary
       a. Secondary use will be for FCSO units working for and/or with OSU T&P on spe-
       cial duty assignments.
       b. No agency shall use these TGPS outside of the specified purpose without permis-
       sion of the Communications Center supervisor.

C. GCSWM1
   1. Primary
      a. This TGP is utilized by the City of Grove City, for the purpose of providing com-
      munications within agencies of Grove City.
      b. All uses of the TGP will be governed by the Grove City PD Communications Cen-
      ter.
   2. Secondary
      a. Secondary use will be at the discretion of the GCPD
      b. No agency will use this TGP outside of its specified purpose without permission of
      the Communications Center Supervisor.

D. METRO3
   1. Primary
      a. The use of this TGP is to allow surveillance communications for park rangers of
      the Franklin County Metro Parks
      b. Agencies in which a Metro Park is within their jurisdiction may communicate with
      park rangers on this TGP
   2. Secondary
      a. Secondary use shall be determined by the Metro Parks
      b. No agency will use this TGP outside of its specified purpose without permission of
      communications center supervisor.

E. OSUSIU1&2
   1. Primary
      a. These TGPS are utilized by the FCSO SIU for undercover operations in the OSU
      area. Access to these TGPS is restricted.
   2. Secondary
      a. None.

F. EMA1&2
   1. Primary
      a. These TGPS are utilized by the FCEMA to conduct the daily duties and responsi-
      bilities of that office.
   2. Secondary
      a. Secondary use will be determined by the director and/or Deputy Director of the
      FCEMA.
      b. No agency shall use these TGPS outside of its specified purpose without permis-
      sion of the Communications Center Supervisor.




                                       14
Zone 5

A. GRNDVW
   1. Primary
      a. This is a conventional frequency that is utilized for communications with units of
      the Grandview PD.
      b. Any communications from the FCSO on this frequency will be on an emergency
      nature only.
   2. Secondary
      a. None.

B. DUBLCH6
   1. Primary
      a. This is a conventional frequency that is utilized for communications with units of
      the Dublin PD
   2. Secondary
      a. This frequency may be utilized for inter agency communications during a special
      event.

C. DUBLCH8
   1. Primary
      a. This is a conventional frequency that is utilized for communications with units of
      the Dublin PD.
   2. Secondary
      a. This frequency may be used in conjunction with the Dublin PD for purposes of
      special duty assignments and/or special events.
      b. Approval for use of this frequency must be received from the Communications
      Center Supervisor.

D. WORTH
   1. Primary
      a. This is a conventional frequency that is utilized for communications with units of
      the Worhington PD
      b. Any communication from the FCSO on this frequency will be of an emergency na-
      ture only.
   2. Secondary
      a. None.

E. NEWALB
   1. Primary
      a. This is a conventional frequency that is utilized for communications with units for
      the NAPD.
      b. Any communication from the FCSO on this frequency will be of an emergency na-
      ture only.
   2. Secondary
      a. This frequency may be used for communications with the NAPD for purposes of
      working special duty, or special events with and/or for the NAPD and only upon the
      discretion and approval of the Communications Center Supervisor.

                                       15
Zone 6

A. COWIDE
   1. Primary
      a. This TGP may be utilized for communications between agencies over wide areas
      of Franklin County.
      b. Use of this TGP shall be shared with any other users of the public service or public
      safety systems.
   2. Secondary
      a. None.

B. COENGR
    1. Primary
       a. This TGP will only be utilized when requested by the County Engineers.
    2. Secondary
       a. None.

C. ANIMCON
   1. Primary
      a. This TGP will be utilized for communications with the Franlin County Animal
      Control office.
      b. Uses will include reporting of loose animals and requesting information regarding
      ownership from dog tags.
   2. Secondary
      a. None.

D. EMA1
   1. Primary
      a. This TGP will be utilized for communications with the Franklin County Emergen-
      cy Management Agency for the purpose of coordinating activity between the FCEMA
      and units of the FCSO during a wide area emergency or simulated emergency drill at
      the discretion of the director or Deputy Director.
      b. All Communications will be of an emergency nature only.
   2. Secondary
      a. None.

E. MRDD
   1. Primary
      a. This TGP will only be utilized during an emergency and/or disaster situation
      where equipment from MRDD is being used
   2. Secondary
      a. None.

F. CODPWEST, COTACWST, CODPEAST, COTACEAST, COLEADS, CORECDS,
COSOEVENT1, COSOEVNT2, COSIU, COSWAT
    1. Primary
       a. These TGPS will be utilized as a backup to the Columbus trunked system, and the
       failsoft system

                                       16
       b. Actual uses shall follow previously described uses for each particular TGP.
    2. Secondary
       a. None.

G. CODYN
   1. Primary
      a. This TGP will be utilized for dynamic regrouping as previously described, and will
      be restricted as previously described.
   2. Secondary
      a. None.

Zone 7

A. NPSPAC
   1. Primary
      a. This zone will allow inter agency communications.
   2. Secondary
      a. None.

Zone 8

A. CC1A
   1. Primary
      a. This is a conventional frequency for point-to-point communications within CCI
   2. Secondary
      a. None.
B. CC1B
   1. Primary
      a.This TGP will be utilized for communications within CC1.

    2. Secondary
       a. None.

C. CC1C: Not currently available in radios

D. CC2A
   1. Primary
      a. This is a conventional frequency for point-to-point communications within CC2
   2. Secondary
      a. None.

E. CC2B
   1. Primary
      a. This TGP will be utilized for communications in CC2
   2. Secondary
      a. None.

F. CC2C: Not currently available in radios


                                       17
        G. CC2R
           1. Primary
              a. Local frequency on a limited area repeater for communications within CC2
           2. Secondary
              a. None.

        H. PTX
           1. Primary
              a. This TGP will be utilized by the units assigned to Court Services and Corrections
              for the purpose of communications pertaining to prisoner transports.
           2. Secondary
              a. None.

        I.   COURT
             1. Primary
                a. This TGP will be utilized by the units assigned to Court Services.
             2. Secondary
                a. None.
                J. SHER-POL, SOEVENT1, LEERN, SOLEADS, SORECORDS, DIRECT
             1. Primary

                a. Same as in other zones
             2. Secondary
                a. Same as in other zones


FCSO - CD #002 VEHICLE LOCKOUTS- Revised 1/02

     When a request for vehicle lockout assistance is made, personnel will determine if the request is
     of an emergency or non-emergency nature, and also the location of the request. In emergency
     situations, a deputy will be dispatched to provide assistance. Examples of emergency lockouts
     include:

        1. Small children, injured persons, or animals locked in vehicles.

        2. Any vehicle left locked and running unattended in a public place, not called in by the op-
        erator or owner.

        3. Persons from out-of-town, elderly, or having special medical needs or those at remote lo-
        cations, especially during hours of darkness or in inclement weather.

        4. AAA , roadside services, or lock services should be utilized as a first measure, if at all
        possible on non emergency lockouts.

     If the vehicle has electric locks and it meets the above requirements, a deputy will be sent and it
     will be the deputies decision to attempt the lockout if all criteria are met. Lockouts should only
     be done as a last resort, due to liability issues and potential dangers to officers from door guards
     and side air bags


                                                  18
     If the lockout is in an area serviced by another agency dispatched by the Sheriff's Office, always
     send an officer from that agency. The restrictions used by the Sheriff's Office for lockouts will
     be applied with the exception of the following agencies: 1. Blendon Twp. will respond to all
     lockout requests; 2. Mifflin Twp. will not respond to any lockout requests; 3. Groveport PD will
     respond to all lockout requests, and; Madison Twp. will respond to all lockout requests.

     Deputies being flagged down for lockout service will ensure the above criteria and guidelines are
     followed.




FCSO - CD #005 FCEMA (Revised 12/2/04)

     The Franklin County Emergency Management Agency (FCEMA) has established an emergency
     24 hour telephone number; 882-6614. This will be a private listing provided to government enti-
     ties (fire service and law enforcement agencies only). The FCEMA will answer the telephone
     from 8:30am until 4:30pm weekdays within 4 rings. The Franklin County Sheriff's radio room
     will answer the phone from all other hours or over 4 rings weekdays, weekends, and county holi-
     days.

     The FCEMA has provided a red telephone with a light and ringer on-off switch. This telephone
     should be used for incoming calls only.

     Answer the telephone "Franklin County Emergency Management Agency". Obtain the follow-
     ing information:

         1. Reason for call

         2. Caller name

         3. Agency or Entity

         4. Phone number

         5. Command Post location (If applicable)

         6. Siren malfunction requires approximate location

     The phone sheets are on the TAC console in a manila folder next to the red FCEMA phone.

     After this information has been obtained, inform the caller that someone will return the call shortly.

     The on duty representative will be available at all times to receive information and shall be paged at
     510-3850. The back up pager numbers are 510-3917 and 510-3769. These are digital pagers requiring a
     number to be entered.

     This person will have access to a cellular telephone at all times. If there is no response to an emergency
     page within 3 minutes, try again. If there is no response in another 3 minutes, try again until you receive
     a reply.

                                                     19
     The person returning the page will identify themselves by name and the EMA. For example: "This is
     J.R. Thomas from the EMA.

     The name should match one of those on the notification card, located at the phone position near the
     FCEMA phone.

     Additional pages need to be made for FCEMA on the following:

         1. All severe weather watches/warnings from LEADS.

         2. All flood watchs/warnings form LEADS.

         3. All tornado watches/warnings from LEADS

     On the above notifications, a CAD call will be started when the call is received,when the page is made it
     shall be logged, logged when FCEMA calls in and the name of FCEMA representative. The FCEMA
     form will be filled out in its entirety with LEADS printout if applicable and CAD call attached. The in-
     formation will then be placed in the Lieutenant's mail.


FCSO - CD #006 ACCESS TO THE COMMUNICATIONS CENTER

     The Franklin County Sheriff's Communications Center is a LIMITED ACCESS AREA. Each
     Communications Center employee will be issued a card key which will allow access into the fa-
     cility. All Communications personnel will therefore be responsible for security of the facility.

     Access into the facility by persons other than Communications Center employees shall be ap-
     proved by the shift supervisor.


FCSO - CD #007 SECURITY OF THE COMMUNICATIONS CENTER

     The ability to maintain communications at all times requires security measures be taken to ensure
     the security of the Communications Center personnel and equipment. All access doors into the
     facility will remain locked at all times. Card keys permitting access into the facility will be is-
     sued to those persons having official business in the Center.

     A camera and monitor will permit the Communications Center personnel to view persons re-
     questing access to the Center. An intercom system will allow voice contact with these people.
     Communications Center personnel will open an electrically operated door to permit access into
     the facility.


FCSO - CD #008 SCHEDULED WORK BREAKS

     Communications Technicians will be scheduled for two fifteen minute work breaks during their
     work shift. One during the first four hours, and a second during the last four hours of the shift.
     Staff wishing to prepare lunch or dinner, smoke, or make personal telephone calls will do so dur-
     ing these breaks (in accordance with Admin. Reg. 101). In the event there is a condition that ex-


                                                    20
     ists requiring the use of all available staff, the break schedule will be suspended until the situa-
     tion is resolved.


FCSO - CD #009 WRECKER REQUEST

     1. All requests for a wrecker will be made through the LEADS console.

     2. A log of all wrecker requests will be kept at the LEADS console.

     3. All wrecker requests will be entered into the CAD system. Include:

         A. The time the wrecker was requested by a cruiser

         B. The time the wrecker service was notified.

         C. The time the wrecker arrived at the scene.

         D. All vehicle and registration information.

         E. The Towing agency that towed vehicle.



FCSO - CD #10 PROCEDURES FOR CALL OUT AND NOTIFICATION

     1. Sheriff: If a situation arises where you have to call the Chief to advise him of a situation,
     make the inquiry if he wants the Sheriff to be called. This is to be completed by the shift super-
     visor only.

     2. Patrol Chief/Major: If a situation occurs where you may have a serious shooting or stabbing
     that could lead to a potential homicide, or any other serious situation, to include all call outs, no-
     tify the patrol Chief and Major. Give the street supervisor enough time to assess the situation
     and then have them either call in or private call them to see if they want notifications made. This
     is to be completed by the shift supervisor only.

     3. Detective Chief: If a detective is called out on a serious situation that could entail potential
     death, either from a shooting, stabbing, or beating, call and advise the Chief. Advise the detec-
     tive that you have in fact advised the chief. This is to be completed by the shift supervisor only.

     4. Detective call out: Use the Detective Bureau call out procedure order. Follow it according to
     the order listed. Make sure that for whatever incident a detective is called out, that the CAD run
     be updated that the supervisor has been advised. Then call that detective, and advise him what
     you have and send him on the run. Also let him or her know the Sergeant has
     been advised. This is to be completed by the shift supervisor only.

     5. K-9 Requests:(Rev. 8/04) All requests for K-9 units after their duty hours (callouts) will be approved
     or disapproved by the K-9 supervisor or Chief Deputy or the Major of the Patrol Division. If a deputy re-
     quests a K-9 after K-9 duty hours, he or she shall make such request through their road supervisor. If the


                                                     21
     Patrol supervisor agrees with the need for the K-9 callout, they (Patrol Supervisor) shall contact the Chief
     or Major with all of the necessary information. If approval is granted the Patrol supervisor will contact the
     highest ranking K-9 supervisor available and they (K-9 supervisor) will make the decision on who to call
     out. This procedure applies to other agencies within Franklin County making a K-9 request when there
     are no K-9’s on duty. In this case, the Communications supervisor will contact the Chief or Major with
     the necessary information to make a decision on a callout.
     The Chief Deputy or Major will approve or disapprove ALL out of county requests for K-9 units prior to
     them being dispatched. Communications will be advised and document the notifications on the CAD call.

     7. SWAT call out: If anybody calls the Communications Center and requests the SWAT team to be
     called out, the following procedure will be followed:

         A. Only the Sheriff or Chiefs can authorize a SWAT call out. If the Sheriff or Chiefs cannot be con-
         tacted , contact the SWAT Commander or one of the team leaders for authorization.

         B. Once the authorization has been given, notify the SWAT Commander or one of the team leaders
         of all the information. The SWAT commander or team leader will then call out the rest of the SWAT
         team.

     8. Dive Team call out: (Rev.8/04) On any requests for the Dive Team, the communications supervisor
     shall contact the Dive Team Commander for authorization. Once authorization has been given, page the
     dive team group pager number 510-0938 and enter the radio room phone number (IT IS NOT CAPABLE
     OF VOICE MESSAGES). As the team members call in they should be given the reason for the callout
     and the meeting location. If a Dive Team callout is cancelled, redial the group pager number and enter
     “37” in to the pager system. The Chief Deputy and Major of the Patrol Division shall be notified the Dive
     Team has been activated as soon as possible.

     9. Bomb squad call out: When a device or suspected device is located, contact Chief Martin to approve
     the call out of the Bomb Squad. If the Chief is unavailable, contact the bomb squad commander or one of
     the technicians so they can determine if a response is necessary. It is important to remember when EMS
     and fire support is requested to notify the fire department that it is not necessary to notify the Columbus
     fire bomb squad. Advise them the Sheriff’s bomb squad is en-rout to the specified location


FCSO - CD #011 SMOKING:

     As a result of the passage of a county resolution and State law, there will be no smoking in any county of-
     fice buildings, including attached structures. All smoking will be done outside the building during the al-
     lotted break time.


FCSO - CD #012 DRINKING AT CONSOLE:

     It must be understood that all electronic equipment is affected by any liquid substance. Drinking of non
     alcoholic beverages will be allowed at the console areas as long as extreme care is used so as not to have
     any liquid spill onto the equipment that would cause severe damage.




                                                     22
FCSO - CD #013 TELEPHONE PROCEDURES:

     The telephone is the most important means of access the citizen has of obtaining the services of a public
     safety organization. It is the primary link between our office and the public we serve.

         1. When you answer the phone, you are the Office and you will handle all calls in a professional
         manner.

         2. The use of Sir and Ma'am is to be used when talking to anyone.

         3. Telephones will be answered in the following manner: "Sheriff Karnes Office, Tech #, may I help
         you.

         4. All phone lines will be answered with a technician number to which is assigned to all personnel in
         Communications.

         5. If you are asked to supply your name, just refer to your tech number. No names will be given to
         any citizen. If a request is made by the citizen for your name again, notify your supervisor as they
         can handle the call.

         6. If a departmental member requests your name, due to it being a departmental matter, you can give
         your name to them.

         7. All conversations on the phone will be polite, despite the demeanor of the caller, personnel will
         not get into any arguments with the public. A professional attitude will be made at all times.

         8. All personnel are expected to answer phones quickly with the exception of the main dispatcher(s).
         The main dispatcher shall be required to answer incoming phone calls only when all other communi-
         cations technicians are busy with current incoming phone calls

         9. If a call coming in is taken and determined not to be an emergency, and there are additional lines
         to answer, the call may be placed on hold and then
         the communication technician will go back to the 1st call in line, handling each call the order to
         which they came in. The only exception to this procedure is emergencies. The emergency calls come
         first; An example would be 911 lines.

         10. Calls outside of communications from citizens may be transferred to the specific bureau
         or the bureau number may be given to the caller to dial themselves. If the communication
         center is extremely busy, give the caller the phone number to call, thus freeing up the phone
         line.

         11. Departmental personal home phone numbers will never be given to anyone outside the
         department. If a departmental member requests another employee’s number, verify who you
         are talking to by getting the employees badge number, address and home phone number. If
         verification is made, then release the employee’s number requested. If there is any doubt, re-
         fer to your supervisor to handle.

         12. Whenever talking to citizens, speak in plain English, never use codes or signals. Speak
         distinctly, and politely. Never yell.

         13. Show interest in the call taken. The caller either has or needs information and to them it
         is important. Remain calm.

                                                     23
          14. After the initial exchange of pertinent information, maintain a courteous but firm atti-
          tude. Take complete, accurate information and write it down. Never trust anything to
          memory.

          15. If it is known the call being taken is going to be delayed, advise the caller such.

          16. When the call is terminated, end the call positively. Say "Good-bye", don't just hang up.

          17. When making outgoing calls, maintain the same professionalism in all conversations

          18. When dealing with other agencies, again professionalism is the key. If you encounter any
          problems with other agencies or officers, bring the matter to your supervisors immediate at-
          tention.

           19. Telephone alarm procedures - this phone will be used occasionally by our department.
               When answering the phone, depress the button on the receiver, say your message and
then release the button to listen for a reply. A simple hello is all that is needed, due to security.



CD #014 911 PHONE PROCEDURES:

911 Guidelines

      1. All 911 calls are considered emergencies and will be treated as such.

      2. 911 calls will be answered promptly without delay.

      3. No 911 call will ever be placed on hold.

      4. All 911 calls will be answered "911, what is your emergency".

      5. Language Line Services is to be contacted immediately when it is determined the call is an
      LEP (limited English person).



      Wireless 911 Calls
                      Phase 0 (Zero) and Phase I – Once Phase II has been completely implemented
                      there is still the possibility that the wireless provider will not be able to provide
                      Phase II location information for various technical reasons, therefore a wireless 9-
                      1-1 call may be delivered to the PSAP with or without call-back or location in-
                      formation to include:
                      - 7 or 10 digit lines with caller ID
                      -The tower-face or routing telephone number identifier
                      -Location of the tower that is handling the call
                      -Wireless service provider



                                                    24
               -Typically, carriers also note which antenna array on the tower is handling the
               call. Example: “123-B North Spring Road, Cell Tower, NE”

               Phase II – When Phase II is fully implemented, a wireless 9-1-1 call is delivered
               to the PSAP with the approximate location of the wireless caller based on the X,Y
               (longitude and latitude) coordinates determined by the system.
               - The X,Y coordinate is an estimate and the actual location of the wireless 9-1-1
               caller may not be exactly as indicated.
               - The FCC requires that, when a Phase II call does not generate a usable geo-
               graphic location, the call should be delivered as a Phase I call, and include all
               Phase I information. In the event Phase II information is not delivered with the in-
               itial call data, the call taker will be required to initiate a rebid. You should wait to
               attempt a rebid until you have attempted to speak to the caller since initiating a
               rebid can cause the communications technician and the caller to temporarily
               loose the ability to hear each other.




With any type of wireless 911 call, the call taker will do the following:

   A. Determine the location of the incident and a call back phone number. The name of the
   caller should also be obtained if time permits.

   B. If the FCSO will not be responding or handling the call, the call taker will transfer the
   call directly to the PSAP responsible for the dispatching of police or fire personnel.

   C. When transferring to another agency, the call taker will announce “This is Franklin Coun-
   ty transferring a 911 call to (name of jurisdiction)”.

 Phase I or II Wireless 9-1-1 Disconnect and Silent Calls

       Call Back
       - The call taker will attempt to call back a wireless telephone when a 9-1-1 call is routed
       to the PSAP and the call disconnects before personnel can determine if assistance is
       needed. The call taker will call the number back once to make this determination. If the
       wireless phone is busy or there is no answer, additional attempts to contact the caller will
       not be made by communications personnel. If the callback attempt goes to voice mail, no
       message will be left.

       Silent calls
       - In compliance with Public Law 101-336, also known as the Americans with Disabilities
       Act, all silent calls will be interrogated with a TDD/TTY to determine if the caller is at-
       tempting to report an emergency using a special communications device for hearing im-
       paired individuals. This should automatically happen within the Power 911 Software if
       the caller is using a BAUDOT transmission. It is important to stay on the line for a short
       period of time if nothing is heard to give the caller time to initiate contact.


                                             25
               Contact
               -If contact is made with the caller, communications personnel will follow callhandling
               procedures as outlined elseware in this section.

               Indicated Emergency
               -Any evidence of an emergency situation requires that communications personnel initiate
               efforts to re-contact the caller to determine the nature of the incident and an accurate lo-
               cation for appropriate public safety response. If attempts to contact the caller are unsuc-
               cessful, a C/42 run will be will be initiated based on the caller location provided by the 9-
               1-1 system. Extraordinary attempts to locate a Phase I or II wireless 9-1-1 disconnect
               caller will only be made in the instance where an emergency is clearly indicated.


   Response required
             -In the event the nature of the call requires an emergency service response (i.e.: indicated
             emergency), the call taker should take the following
             action:

                       1. If the caller’s location is not known but the phone number was displayed, the
                       call taker should contact the wireless service provider to do an account search for
                       the residential address.
                       (Keep in mind that this may not be the location the caller was calling from since a
                       wireless phone was used.)

                       2. If the approximate location is known, the call taker should start a CAD run
                       (C/42) with the location provided by the 9-1-1 call source data.

3. In all cases the CAD run should include the following:
                        -That the call was a wireless call
                        -The type of emergency (if available)
                        -Specific caller information (if available)
                        -Make, model and color of vehicle (if applicable)
-If location is provided:
                                Street address
                                Highway and mile marker
                                Direction of travel
                        -If no location is provided:
                                Longitude and latitude (automatic)
                                Nearest landmark (center of search area)
                        -Type of call (if no other information is available)
                        -Silent
                        -Hang-Up
                        -Abandoned




                                                     26
Landline 911

1. If the 911 call is not from a wireless phone (i.e. a landline), the call taker will immediately as-
sess if the incoming call needs a police, fire , or EMS response. The call taker will also verify the
ALI information through questioning to verify and determine the location of the incident.

2. If the call is for police, immediately gather all information and start the appropriate CAD run.

3. If it is a robbery, and the suspect is possibly in the area (C-50), robbery in progress (50A), or
any other priority 1 call that is in progress, alert the main channel dispatcher to what you have,
and that there is further information to follow in the CAD run. This allows for the immediate
dispatch of officer(s) to the location.

4. When transferring a call to another agency, Fire Dept., Police Dept., advise the caller you are
transferring them and have them stay on the line until a connection is made. When a connection
is made announce the following: “This is Franklin County transferring a 911 call to (name of ju-
risdiction)”. The call taker will stay on the line to make sure the caller is talking to the appropri-
ate agency.


5. If when the call is picked up, a hang-up occurs, immediately call the number back to find out
what the problem is. Try to determine what the problem is and always send a car to check on the
situation. Alot of hang-ups are done by juveniles. It is important to request an adult to talk to if
a juvenile answers on the call back verification.

6. If there is no answer on the call back or the line is busy, start a run for a S/91, also indicate on
the run if there was no answer on the call back or if the line was busy. While the officers are
enroute, attempt another call back to determine what the problem is.

Problems
- If any transfer problems exist with the 911 system, notify your supervisor immediately.

 - If it is determined when a call comes in that information on the screen is wrong, or the phone
number is wrong, an ANI/ALI form will be completed and given to the communications supervi-
sor. This form will be sent to the 911 coordinator.




Non-Emergency Calls Received on 911
- Any non-emergency calls will be immediately transferred to 3333.

   A. Do not request the caller to hang up and call the non-emergency number.




                                              27
          B. Advise the caller you will be transferring them to our non-emergency line and give them
          the number.

          C. The call taker on the non-emergency line will asses the problem and determine the appro-
          priate jurisdiction. If needed, the call taker will transfer the call to the appropriate jurisdic-
          tion using the 7 digit or non-emergency number.




COMMUNICATIONS PERSONNEL DISCRETION
        Discretion. Communications personnel should pay close attention to background noise,
        tone and word choice of caller as additional evidence to assist with determination of the
        status of the 9-1-1 call. The time of day and location of the caller may be additional clues
        to indicate whether an emergency exists. In any situation where the call taker believes an
        emergency situation may exist, an appropriate public safety response will be initiated.

              Cancellation. Communications personnel may disregard a wireless 911 call if there is
              clear evidence that the call is one of the following situations:
                       -Misdial. A call is classified as a 9-1-1 misdial when the caller stays on the line
                       and admits to the misdial.
                       -Unintentional 9-1-1 Call. A call is classified as unintentional when the 9-1-1 per-
                       sonnel can hear conversation, radio, etc. in the background and are sufficiently
                       sure that a caller is not trying to make contact with TDD/TTY equipment.
                       -Children playing on the phone or prank 9-1-1 calls.
              In all instances above a CAD run will still be started with any location information re-
              ceived and closed out with the proper clearance.

       Under no circumstances are landline 911 calls with a valid stationary location to be disre-
       garded, even if one of the above listed situations is evident. This section applies only to
       wireless 911 calls where the caller is mobile and their location can change. Any landline
       911 call (including VOIP with location) will require a public safety response.




FCSO - CD #015 MINIMUM STAFFING LEVELS:

       Minimum staffing levels will be maintained during each shift. A supervisor will be on duty dur-
       ing each shift. This number does not include supervisors. This number must be taken into con-
       sideration before any time off requests are approved. Under normal circumstances, overtime will
       not be authorized to cover for vacation, comp time, holiday or personal leave. When the staffing
       level falls below the minimum due to sick mark-offs, overtime will be authorized.




                                                   28
FCSO - CD #016 SNOW EMERGENCIES:

     Pursuant to Attorney General Opinion 86-023, the Sheriff of a county may declare a snow emer-
     gency and temporarily close county and township roads within his jurisdiction for the preserva-
     tion of public peace.

     When the Communications Center receives a teletype over the LEADS computer notifying there
     is going to be or is sever winter weather, the communications supervisor will contact the Frank-
     lin County Engineer's Office and consult with them on the road conditions. Based on the above
     information along with the amount of runs being received as well as holding that involve acci-
     dents, the Sheriff will be immediately notified of the conditions by the communications supervi-
     sor. The Sheriff will base his decision on declaring a snow emergency on the following criteria:

        1. LEVEL 1: Roadways are hazardous with blowing and drifting snow. Roads are also icy.
        Drive very cautiously.

        2. LEVEL 2: Roadways are hazardous with blowing and drifting snow. Only those who
        feel it is necessary to drive should be out on the roadways. Contact your employer to see if
        you should report to work.

        3. LEVEL 3: All roadways are closed to non-emergency personnel. No one should be out
        during these conditions unless it is absolutely necessary to travel. All employees should con-
        tact their employer to see if they should report to work. Those traveling on the roadways
        may subject themselves to arrest.

     Once an emergency has been declared and the level has been established by the Sheriff, the
     communications supervisor will notify all of the media, FCEMA, and the patrol supervisor of
     the Sheriff's decision.




                                                29
FCSO - CD #017 COMMUNICATIONS PURSUIT POLICY

     The policy of the Franklin County Sheriff's Office is to minimize the danger involved in emer-
     gency and pursuit driving, which may result in injury to an officer and civilians, as well as prop-
     erty damage. The objective for Communications is to maintain continual contact of the officers
     involved for their safety as well as an update of road conditions and the type of driving of the
     suspect involved. It will be the officers responsibility to notify Communications as soon as a
     pursuit begins. Communications responsibility in pursuits are as follows:

        1. Immediately make the channel S/99 once notification is made over the air that a pursuit is
        in progress.

        2. Request the following information from the officer(s) involved:

            A. Reason for the pursuit.

            B. Direction of travel

            C. License plate of vehicle.

            D. Make and Color of the Vehicle and how many occupants.

            E. Traffic Conditions and estimated speed.

        3. Advise the surrounding agencies of the above information based on the pursuit.

        4. There will only be two officers involved in a pursuit at any time. This will include the
        departments for which we dispatch for. It is important to remember that other agency super-
        visors have control of the pursuit until another jurisdiction takes over. If a particular agency
        to which we dispatch for already has two units involved, our agency may only be involved as
        a parallel backup. (Being in the area in case one of the units has to drop out due to vehicle
        problems or a crash.) Then over the air that agency will have to request backup and that
        backup will be approved by the patrol supervisor.

        5. All requests for assistance over LEERN radio or VHF/UHF will not be honored. Agen-
        cies other than the ones we dispatch for are required to contact Communications by phone.
        The Communications supervisor will be notified immediately of the request before a unit is
        sent. The Communications supervisor will then OK the dispatch of a unit, and that unit will
        be advised the request was made by phone. The Communications supervisor will then advise
        the patrol supervisor of the circumstances based on the information received by telephone.

        6. It is the prerogative of a supervisor to direct that an emergency run or pursuit be terminat-
        ed or allowed to continue.

        7. If the pursuit is allowed to continue, after a period of time, the Communications supervi-
        sor will direct the chase to the appropriate TAC talk group, thus clearing the dispatch channel
        for the dispatch of service runs.




                                                 30
        8. The tactical channel will then have the ultimate responsibility for the accountability of the
        emergency/pursuit until it is terminated.



FCSO-CD #18 OVERTIME (Revised 1/05)

     The following is a policy to assist in managing overtime in the communications bureau. The
     policy is broken down in to three categories: Managing overtime, Voluntary overtime,
     Mandatory overtime.

        1. Managing overtime: Each shift supervisor will be responsible for managing the overtime
        worked on their shift and ensuring the overtime policy is followed. A magnetic board will be
        located in the supervisor’s office. The board will be divided into three sections. Each
        section on the board will represent a shift in the communications center. There will be
        magnetic name tags placed on the board under their respective shifts. The names will be
        placed under each shift in such a way as to indicate which person will be next for mandatory
        overtime. Overtime will be posted in four hour blocks where applicable. The person at the
        top of the list will be the next person ordered for mandatory overtime. The only exception is
        if they are on their regular days off or on approved leave. Once the person at the top of the
        list works the overtime, they will be moved and placed at the bottom of the list, and all other
        names will move up one position on the board. If a person volunteers and works overtime,
        their name will be placed at the bottom of the list also provided they work at least two hours.
        If a communications technician is mandatoried or volunteers to work overtime and either
        goes home sick or has to leave due to other circumstances and they have not worked at least
        two hours they will not be moved to the bottom of the list. If a situation occurs where a
        communications technician is required to work over at the request of a supervisor, due to an
        unforeseen circumstance for a period of time less than four hours, they will be moved to the
        bottom of the list if they work the hours specified by the supervisor. A person will not be
        moved to the bottom of the list in a situation where they are required to stay over to properly
        complete or pass on an ongoing situation to the next shift.

        2. Voluntary Overtime: It is the responsibility of each shift supervisor to post any pre-
        scheduled overtime on the communications center bulletin board. The posting shall indicate
        the shift, date, and time that needs to be filled. Before personnel sign up for the overtime,
        they must ensure the personnel ahead of them on the mandatory overtime board do not want
        the overtime. When personnel sign up for the overtime it is considered voluntary, however,
        it then becomes a work assignment. Therefore, when personnel sign up or volunteer for
        overtime they are obligated to work the overtime they sign up for. If for some reason an
        employee cannot work the overtime they signed up for, they must find a replacement, Once a
        replacement has been found, the employee must notify their shift supervisor of the
        replacement. The shift supervisor will make the change on the sign-up sheet and initial the
        sheet to indicate he has made the change. At no time will a communications technician make
        any changes on the overtime sign-up sheet.

          3. Mandatory overtime: When overtime is posted and nobody volunteers for the overtime,
        or if during duty hours it becomes necessary to arrange for overtime for the next shift and
        nobody volunteers, it will be necessary for the shift supervisor to order a communications
        technician to work the overtime. The supervisor will determine which communications tech-

                                                 31
       nician will be ordered to work the overtime by looking at the overtime status board. The per-
       son at the top of the list on the supervisors shift will be ordered to work the overtime. If the
       communications technician refuses to work the overtime, after being ordered to do so by the
       shift supervisor, they will be subject to disciplinary action. A communications technician ex-
       cept in emergency situations will not be ordered to work more than twelve hours in a twenty
       four hour period.There will be no exclusions for communications technicians working man-
       datory overtime, excepting supervisory discretion. In the event exclusion is granted, the ex-
       clusion will be justified and documented by means of an IOC written by the shift supervisor
       and sent through the chain of command to be filed.


FCSO-CD#19 PROCEDURES DURING A 800MHZ RADIO FAILURE

    Before the Franklin County Sheriff’s Office started to dispatch on 800 MHz, there was much
    thought and planning put into developing a redundancy plan in the event of a system failure. In
    order for the redundancy plan to work effectively, it is important that all supervisors fully under-
    stand how to implement the redundancy plan. The following is a list of steps that should be tak-
    en in the event of a 800 MHz radio system failure. If the steps are not followed, there is a poten-
    tial for total system failure. A failure would mean that the T-1 links to the central electronics
    bank at Fairwood Ave. (CPD and CFD) would be lost. A failure could originate at the Sheriff’s
    Office equipment room, at the phone company, at Fairwood Ave, or anyplace in between, as
    various construction companies could sever a phone line while digging. If this type of failure
    would occur, the Sheriff’s Office would loose its ability to talk on the public safety system.

    If you have prior warning of a potential system failure, consider yourself fortunate, and follow
    the below listed procedures:

       1. APB to all police and fire departments, dispatched by the Sheriff’s Office, to go to their
       respective talk groups in Zone 6, the Public Safety System (County System).

       2. If you do not have advanced warning and there is a total system failure, all personnel will
       have to be advised of the above on LEERN radio.

       3. Switch the console back up radios to their applicable talk group in Zone 6.

       4. Telephone the fire departments the Sheriff’s Office dispatches for and confirm that we are
       out of 800 MHz contact. Hamilton Township can be dispatched on 33.86 on the console.
       Hamilton Twp. should be told to send someone to the Sheriff’s Communications Center to
       pick up spare radios. When that is accomplished Hamilton will operate on “SOEVENT2” on
       the county system (Zone 6). The actual plan for each fire department will be decided by their
       officer in charge.

       5. Contact the radio repair agency and advise them of the situation.

       6. Advise the chain of command.

       7. Contact the records bureau and talk them through changing their radio to Zone 6
       “SORECORDS”.



                                                 32
     Remember that the Public Service System (County System) is a single site system and has limi-
     tations. The weakest coverage is far north and northeast. Make sure all personnel are reminded
     of the limitations.

FCSO-CD #20 OFFICER COMPLAINTS

     In order to establish a uniform process for officer complaints from the public, or other agencies
     the following guidelines will be followed by communications personnel:

        1. If the complaint is received by a communications technician, the complainant will be di-
        rected to the on duty communications supervisor. The supervisor will inquire basic infor-
        mation using the patrol bureau complaint form, i.e., name, phone numbers, address and the
        box marked basic nature of complaint. They will advise the complainant that the complaint
        will be forwarded to the responsible supervisor for review and subsequent investigation by a
        designated supervisor. All complainants will be advised it may be necessary for them to be
        contacted during the shift hours of the shift involved. If the complainant demands immediate
        attention or is dissatisfied with the process, they are to be referred to the internal affairs bu-
        reau. When the form is filled out it will be sent to the appropriate supervisor, and a copy will
        be sent to the chief’s secretary. In the event the complaint is on personnel from another bu-
        reau, the complainant shall be referred to that bureau’s on duty supervisor. If there is no su-
        pervisor on duty, the complaint will be directed to the appropriate bureau/supervisor with
        sufficient information to make such contact.

        2. When the investigating supervisor receives the complaint, the form will be completed as
        marked. The investigating supervisor will gather all necessary information including IOC’s,
        witness statements, if necessary, and findings of the investigation. In every case, the com-
        pleted investigation of the complaint form will be forwarded through the chain of command
        for review and documentation. The investigating supervisor will determine from the com-
        plainant if they will be satisfied with the matter being handled at the supervisory level. If
        not, basic information will be taken and the complainant will be referred to internal affairs.




                                                 33
FCSO-CD #21 QUESTIONS FOR NOTIFICATIONS

     The following is a list of incidents that require you to notify the Chain of Command. Notification
     may only involve the street supervisor. You may also need to continue the notification process to
     other supervisors. The incident will dictate who receives notification. Any ranking supervisor
     may add to the notification list, especially when the incident may draw media attention. The
     Sheriff does not like to find out about incidents on the news.

     For the purpose of this directive, a “General Notification” will consist of advising a Patrol super-
     visor, the Patrol Major, the Patrol Chief, and the Sheriff. During the notification process, ask
     each person if the process should be continued.

     Requirements for notifications are any incidents involving the following: Crimes of violence and
     felonious in nature, Incidents involving injuries to personnel, victims and/or suspects, and dam-
     aged equipment. This includes accidents, pursuits, plane crashes, train wrecks, officers in trou-
     ble, bites or apprehensions by Sheriff K9’s, barricades and hostage situations, uses of force, etc.
     (Refer to posted order #19 dated January 21, 1999, entitled Notifications).

     In all situations, the following information must be obtained so the chain of command can be
     properly updated. If they have to quiz you for information, you are not asking the right questions
     in the first place.

        1. Time of incident, type of call?

        2. Who responded, who assisted?

        3. Any injuries or equipment damage. If so, how? Extent of injury or damage?

        4. Victims? How many? Injuries? How serious? Hospital transported to? Was weapon used?

        5. Suspects? How many? Any apprehensions? If “at large”, what other measures are in ef-
        fect? Are other agencies or resources being used? Has the description been aired and
        teletyped via “COP” bulletin? Injuries? How? Where are they now?

        6. What Patrol supervisor is on the scene?

        7. Has the Detective Bureau been advised and are they on the scene?

        8. Have any special units been activated, i.e.; SWAT, Dive team, Bomb techs, K9’s, Mobile
        Incident Command Vehicle, Environmental Unit, etc.?

        9. Pertinent “how long” questions, such as, until SWAT arrives, until the roadway is opened,
        will the building be evacuated, did the pursuit last, since the suspect was seen?

        10. Any other questions that are specific to the situation. A multitude of variables will exist
        from incident to incident.




                                                  34
Certain incidents require notifications that differ from a General Notification. The following will
list the type of call and the persons that should be advised or called out. The specific order of the
call out is very important. Do not vary from this unless ordered to do so or you can clearly justify
your actions.

Accident with serious injury or fatal: Advise the patrol supervisor, notify or call out accident
investigation if the patrol supervisor requests it, contact the Major and have all of the information
stated previously, continue the notifications as directed. If the situation is HazMat, ask if Envi-
ronmental needs to respond.

Aircraft crash: General notification. Follow all instructions given. Advise Port Columbus un-
less the call came from them.

Dead on arrival: General notification if suspicious circumstances exist. Follow guidance of pa-
trol supervisor or detective on the scene. Notify Detective Bureau Chief..

Drowning: General notification. If a dive team call out is needed, follow the direction of the pa-
trol supervisor or Major. Requests may come from other agencies (fire, police, other counties).
Activation must be approved by the Major or Chief. Make sure you understand if the call out is
for a Rescue or Recovery.

Fires: Any fires that we are involved in or result in death or serious injury. General notification.

Homicide: General notification and Detective Bureau Chief.

Missing Person: If it involves a small child, and air support, K9’s, and multiple agencies or ad-
ditional personnel are needed, a general notification after guidance from a patrol supervisor.

Officer in trouble: General notification and Detective Bureau Chief (depending on severity of
charges or injuries)

Rape: General notification and possibly Detective Bureau Chief.

Robbery: General notification and Detective Bureau Chief.

Shooting: General notification and Detective Bureau Chief.

Stabbing: General notification and Detective Bureau Chief.

Suicide: General notification and Detective Bureau Chief.

Escape or jail break: General notification, Detective Bureau Chief, and Corrections Chief. Al-
so, all information should be aired on LEERN, teletypes should be sent, photo and slate must be
obtained, and CPD or OSP should be contacted for air support.

HazMat incident: General notification.

Bomb threats: General notification going only as high as instructed. Detective Bureau Chief
must always be advised. He may activate a bomb tech. Determine if a device exists.

                                             35
     Barricade or Hostage situations: General notification. Once an on scene patrol supervisor re-
     quests SWAT, Detective Bureau Chief must be contacted. Also prepare for activation of the
     Mobile Incident Command Vehicle. You must also have all utility phone numbers readily at
     hand. Plan on answering questions about staging areas, suspect information security of the pe-
     rimeter, and weapons.

     Train derailment: General notification. The possibilities are endless with this one.


FCSO-CD #22      FOREIGN AGENCY SEARCH WARRANTS (Eff 8/5/03)

     Upon receiving a call from any foreign agency requesting assistance from the Franklin County
     Sheriff’s Office in the execution of a search warrant (including mere presence of a deputy at the
     location) the following shall be adhered to:

     1. The communications center supervisor will be notified immediately.

     2. The communications supervisor will obtain the pertinent information such as the agency mak-
     ing the request, contact person and phone number, location of the request etc. and refer the re-
     quest to the highest ranking on duty patrol supervisor to contact the requesting agency.

     The patrol supervisor will check to ensure we are in compliance with procedures regarding ren-
     dering assistance to foreign agencies executing search warrants that have requested our assis-
     tance and request a Sheriff's Office detective to review the paperwork.

     No patrol personnel are to assist any foreign agency with a search warrant without prior notifica-
     tion and review by Franklin County Sheriff’s Office Detective Bureau personnel. This includes
     mere presence at the location.

     In any situation where we assist a foreign agency in the execution of a search warrant the chain
     of command is to be notified.


FCSO-CD-23 CONSOLE EMERGENCY LIGHT / AUDIBLE SIGNAL


  1. Each console within the communications center is now equipped with a blue emergency light
     and audible signal. The light is visible from the supervisory offices and the audible signal can be
     heard within the Communications Center. The purpose of this warning system is to notify super-
     vision and other communications technicians of emergency traffic either phone or radio. Exam-
     ples are Officer in Trouble Calls, Pursuits, Shootings, Stabbings, etc. or any situation where the
     tech needs assistance / help immediately or a situation where immediate supervisor notification /
     help during an incident is warranted and the supervisor is not in the immediate vicinity of the
     consoles. Upon the system being activated immediate assistance is to be given to the tech at the
     activated console and an immediate response from the on duty supervisor to the console is re-
     quired.




                                                  36
2. The system is activated by pressing or mouse clicking on the “HELP” button on the Motorola
   Elite Desktop. The system is deactivated by pressing the “HELP” button or mouse clicking the
   button a second time.

3. While each and every situation where this system may be used can not be listed it is not to be
   used in non emergency situations or in any type of horseplay. Abuse of the system can constitute
   horseplay which is a violation of the Administrative Rules and Regulations

4. This system does not relieve supervision of advising subordinates where they are, if away from
   the main area of the communications center.




                                              37
 FRANKLIN COUNTY
  SHERIFF'S OFFICE


STANDARD OPERATING
    PROCEDURES


     SECTION 3




        38
3.01                RESPONSIBILITIES


       1. General Responsibilities

          A. All Communications Bureau personnel will report for duty in sufficient time to prepare
          himself/herself to assume his/her duties no later than the official starting time of his/her as-
          signed tour of duty.

          B. All Communications personnel are to be knowledgeable of, and perform effectively,
          his/her assignment.

          C. The chain of command will be adhered to at all times.

          D. Supervisors and Command personnel will be addressed by their rank and name. Com-
          mon courtesy among all bureau personnel and with the citizens is also required.

          E. All Communications personnel will check his/her mailbox and the bulletin board during
          each tour of duty. New changes and information will be placed in the mailboxes and on the
          bulletin board. Each employee will be responsible for this information.

          F. Communications Bureau personnel will keep all issued publications, regulations, rules
          and memos current.

          G. Communications personnel will comply with all of the Franklin County Sheriff’s Office
          rules, regulations, directives and these standard operating procedures.

          H. Personnel will assist in the training program for new hires, as required.

          I. Forward suggestions for improving bureau operations through the chain of command.

       2. Supervisors Responsibilities

          A. Comply with all directives, policies and procedures.

          B. Ensure achievement of the Communications Bureau mission by providing leadership and
          training and maintaining discipline.

          C. Provide prompt and courteous assistance to employees under your command by answer-
          ing questions relating to their duties, responsibilities or other matters that may affect their job
          performance.

          D. Be knowledgeable of all Communications Bureau personnel job functions and to be fa-
          miliar with the operation of all communications equipment.

          E. Be knowledgeable and ensure compliance with the rule and regulations, directives, the
          Communications Bureau standard operating procedure manual, the FOP/OLC contract, and
          the FOP contract.


                                                    39
          F. Generate and distribute performance evaluations of all assigned personnel in a timely
          manner.

          G. Recommend both positive and negative disciplinary action when required.

          H. Attend meetings as required to address bureau needs.

       3. Communications Technicians Responsibilities

          A. Follow proper procedures when taking or leaving a position. This includes breaks, and
          relieving other positions.

          B. Answer all telephone calls promptly and courteously, using your technician number.

          C. Keep radio transmissions brief, concise and to the point.

          D. Help to keep the noise level in the Communications Center to a minimum by working
          quietly.

          E. Report to assigned positions promptly.

          F. Project a professional image to the Sheriff's Office, the Communications Bureau, and
          yourself by treating all persons with respect, tact and concern.

          G. Report any serious breach of discipline to the on duty supervisor.

          H. Report any emergency, serious or unusual incident, or equipment malfunction to the duty
          supervisor.




3.02              Bureau Positions and Duties


       1. Lieutenant

          A. Duties

          1. Identify, evaluate and write specifications for Communications equipment and related sys-
          tems.

          2. Meet and coordinate with multiple outside government agencies as needed.

          3. Meet with other police and private agencies on behalf of the Sheriff's Office as needed.

          4. Meet with other bureaus and personnel within the Sheriff's Office as needed.


                                                  40
   5. Develop and oversee the bureaus training program.

   6. Participate in oral review board interviews of prospective employees as needed.

   7. Review and adjust manpower allocation and distribution as needed.

   8. Determine and develop bureau policies and procedures.

   9. Maintain and review bureau payroll.

   10. Resolution of employee conflict.

   11. Review personnel conduct and take corrective action as needed.

   12. Identify outstanding performance and take positive follow-up action as needed.

   13. Maintain security and storage of recorder tapes held for evidence or investigation.

2. Sergeant

   A. Duties

   1. Respond to inquiries and requests from legal entities, other bureaus and outside agencies.

   2. Provide assistance, leadership, and training to all subordinates within the bureau.

   3. Maintain storage of daily logging recorder tapes.

   4. Establish a curriculum for in-service classes and new employees.

   5. Distribute Communications equipment as authorized.

   6. Carry out the duties and responsibilities of the lieutenant during his absence as required.

   7. Conduct or ensure yearly inspection of Rules, Regulations, Policies and uniforms of sub-
   ordinate personnel.

   8. Generate or review weekly work schedules of subordinates.

   9. Review overtime needs and scheduling to ensure that personnel are being properly used to
   satisfy the needs of the bureau.

   10. Conduct personnel evaluations of Corporals and other subordinates.

   11. Review personnel evaluations as presented by the Corporal.

   12. Perform all other additional duties as assigned by the Lieutenant.

   B. Daily Procedures

                                            41
   1. Schedule emergency overtime.

   2. Post overtime sign up as needed.

   3. Update and post all overtime, and holiday worksheets as needed.

   4. Update shift Sergeants book and time calendar.

   5. Process all leave requests prior to end of tour of duty as needed.


   6. Assist Lieutenant as needed.

3. Corporal

   A. Duties

   1. Provide immediate supervision to assigned personnel.

   2. Oversee equipment for proper operation.

   3. Answer inquiries from various news agencies and other personnel as needed.

   4. Generate personnel work schedules.

   5. Schedule emergency overtime as needed.

   6. Distribute all memos, letters, directives, etc. to assigned personnel.

   7. Investigate formal and informal complaints involving assigned personnel. Forward the
   investigative packet, including any actions taken.

   8. Generate schedules for special events and training.

   9. Maintain training file for new personnel.

   10. Conduct an inspection of the rules and regulations and the bureau's SOP at least once a
   year.

   11. Generate and distribute the vacation and holiday schedules in accordance with bureau
   policy and the labor union contract.

   12. Update emergency manuals and rosters as needed.

   13. Any other additional duties assigned by the Sergeant or Lieutenant.

   14. Assume the duties of the sergeant during his absence.


                                            42
   B. Daily Procedures

   1. Fill out daily duty roster and ensure the shift is sufficiently staffed.

   2. Advise Sergeant and make entries into log regarding equipment problems. Ensure steps
   are immediately taken to correct the problem.

   3. Make or cause to be made all non-emergency and emergency notifications per the rules
   and regulations.

   4. Ensure shift is adequately staffed, using the minimum staffing level as a guide. This in-
   cludes the oncoming shift.

   5. Inspect facilities and equipment.

   6. Ensure all breaks are taken in accordance with bureau policy.

   7. Monitor radio transmissions and calls of personnel to ensure compliance with the rules,
   regulations and bureau policies.

4. Call Taker

   A. Duties

   1. Create clear, complete, concise, and properly coded CAD runs.

   2. Ask all relevant questions pertaining to calls for service received.

   3. Make any notification possible for each run. The call takers objective will be to cause the
   dispatcher to have to make as few notifications as possible.


   4. Determine vehicle registration information as needed.

   5. Determine warrant information as needed.

   6. Answer all questions and make all appropriate transfers.


   B. Daily Procedures

   1. Answer the phone as follows: "Sheriff Karnes Office", then give your technician number.

   2. When transferring calls, tell the caller that they are being transferred and to where, and
   give them the direct dial number in the event they are disconnected or the line is busy.

   3. Advise the caller whether a cruiser will be dispatched and of the guidelines as to when the
   caller is to call back if response is delayed. (Call back guidelines are contained in section 4
   of this manual.

                                             43
5. Main Dispatcher

   A. Duties

   1. Follow proper procedures when taking over a dispatch position.

   2. Answer all units marking on your console promptly and courteously.

   3. Promptly dispatch calls for service using established run priority list and assign cruisers,
   and/or supervisors as required.

   4. Monitor each cruisers time on incidents to ensure that the officer(s) are not in trouble.

   5. Close each CAD run when all assigned cruisers have cleared.

   6. Any supervisory decisions relative to cruiser response to a run will be made by a patrol
   supervisor.

   7. Any supervisory decision relative to dispatching and priorities will be made by a commu-
   nications supervisor.

   8. Answer 911 and administrative line when doing so does not interfere with your dispatch-
   ing duties.
   9. Make emergency notifications using console direct dial phone.

   B. Daily Procedures

   1. Brief the oncoming dispatcher as to the general status of the channel, including any spe-
   cial situations that may require special attention.

   2. Advise the supervisor of any runs that require notifications to other bureaus.

   3. Complete the cruiser mark in sheet at the beginning of each shift.

   4. Advise the supervisor of any call backs which need to be made when unusual circum-
   stances cause delays in dispatching or response.

   5. Advise the street supervisor of any unusual incidents.

   6. Dispatch cars in accordance with policy.




                                            44
6. LEADS Channel

   A. Duties

   1. Answer all units marking on your channel promptly and courteously.

   2. Answer all phone calls to your position announcing your technician number unless the
   demand for service needed by radio units precludes dividing your attention.

   3. Assist personnel requesting information available through the LEADS terminal.

   4. Log all LEADS requests on the LEADS log.

   5. Process and disseminate information received over LEADS to appropriate personnel.

   6. Maintain a log of teletypes and other messages requiring a response by the Sheriff's Office
   and recording what action was taken.

   7. Advise the Communications supervisor of any equipment malfunctions.

   8. Process all wrecker requests in accordance with policy.

   9. Maintain log of all wrecker requests.

7. Service/Tactical Dispatcher

   A. Duties

   1. Brief the oncoming dispatcher.

   2. Process request from officers regarding messages and information.

   3. Monitor alarm system.

   4. Make other notifications as directed by the Communications supervisor.

   5. Assist main dispatchers as needed.

   6. Answer all units marking on your channel promptly and courteously.

   7. Answer all phone calls at your position announcing your technician number, unless the
   demand for service needed by radio units precludes dividing your attention.

   8. Attach all pertinent information to runs, such as notifications, location changes, etc.

   9. Close each incident when all assigned cruisers have cleared.

   10. Keep a written log of the units involved in a tactical situation and their activities.


                                              45
11. Run and log any LEADS traffic requested by units involved in a tactical situation.

12. The Communications supervisor is the only one who can authorize a channel being tacti-
cal.

13. Any supervisory decision relative to cruiser response to runs will be made by a patrol su-
pervisor.

B. Daily Procedures

1. Keep a log of all activity for the channel.

2. Provide periodic updates of tactical situations to the Communications supervisor.




                                         46
3.03              Sergeants Shift Duties



       A. Gather and file all logs

       B. Process public records request, when needed.

       C. Change recording logger DVD RAM disc in accordance with rotation, when needed.


       D. Process records requests when needed.


       E. Change recording logger DVD RAM disc in accordance with rotation, when needed.


       F. Make all changes in all books, rosters, and MSAG as needed.

       G. Process public records requests.

       H. Change recording logger DVD RAM disc in accordance with rotation, when needed.
.




                                             47
 FRANKLIN COUNTY
 SHERIFF'S OFFICE


STANDARD OPERATING
    PROCEDURES


     SECTION 4




        48
                                        4.01   PRIORITY CODES


1.     GENERAL INFORMATION

Priorities for runs will be determined automatically by the CAD system by the type of call.
Call takers will change the priority on calls whenever the circumstances dictate.

Most priority 1 runs will be dispatched with at least two officers and will be sent on a S/27. An alert
tone will be used on all priority 1 runs. Dispatchers will clearly identify and acknowledge any cars that
request a S/27 of the Sergeant. Generally, supervisors will attempt to limit S/27.

Priority 1 and 2 runs will not be held without notifying the Sergeant. The supervisor will advise the dis-
patcher of what action to take.

If four or more Priority 3 runs are being held, the dispatcher will notify the appropriate supervisor.

If a total of eight priority 3, 4, or 5 runs in any combination are being held, the dispatcher will notify the
supervisor. The Communications Supervisor will be notified of any serious back-up of runs and of a
sudden influx of C4's during bad weather.

2.     CALL BACKS

Call takers are to advise citizens of the Sheriff's Office's priority response time goal relative to that par-
ticular request for service. Call takers will further advise citizens to call back if the response time ex-
pires and the run has not been answered. When citizens call back concerning delayed response, the call
taker will check on the status of the run, advise the caller of the probable reason for the delay, and give
the caller an estimate of when the run will be dispatched. If the caller on the run decides to cancel the
run for some reason, the Comm. Tech. will add the information to the run, close the run and will notify
the dispatcher and supervisor.

During special events or tactical situations that cause a shortage of available units to respond on runs,
the on duty Communications Bureau Supervisor may assign a Comm. Tech. to make calls back to the af-
fected citizens. The person making the call back will briefly explain the reason for the delay in response
and give the caller an idea of how much longer the wait may be if that is possible.




                                                     49
                                              PRIORITY 1

Immediately dispatch to any available unit and use the appropriate alert tone. Notify the street supervi-
sor when the run is dispatched. On most priority 1 calls, units will run S/27, but must receive permis-
sion from the street supervisor. A S/27 is not advisable when it may put a crime victim into more dan-
ger.

Use Priority 1 for:

       A. Crimes in progress involving life threatening circumstances.

       B. Situations that produce or are likely to produce serious bodily injury or death to any person.

       C. Events whose characteristics fit the definition of an emergency as described above.

       D. Officer in trouble.

Advise the caller a unit will be dispatched as soon as possible.

Examples:

       A. Rape in progress

       B. Armed robbery in progress

       C. Officer in trouble

       D. Aggravated assault in progress

       E. Riot




                                                    50
                                               PRIORITY 2

Immediately dispatch to any available unit in the zone or to the first available unit in the vicinity. Notify
the communications supervisor if unable to dispatch.

Use priority 2 for:

       A. Felony crimes in progress or that have just occurred.

       B. Incidents in progress that present the potential for injury or property damage/loss.

       C. Situations where the suspect is still at the scene or in the area and will elude apprehension or
       create the potential for injury or property damage if the police do not arrive rapidly.

       D. Major incidents where an officer is needed to secure a scene or witness.

       E. Incidents where there is a need for crowd control or traffic control which, if not done imme-
       diately, would create the imminent potential for injury or property damage/loss.

Advise the caller a unit will be dispatched as soon as possible.

Examples:

       A. Accidents with injuries

       B. Physical fights in progress

       C. Burglary in progress

       D. Man with a gun

       E. Bomb threat

       F. Car theft in progress

       G. Prowler.




                                                     51
                                              PRIORITY 3

Dispatch within 10 minutes preferably to the district unit. If the incident is in progress, the information
will be aired to the adjoining districts. If held past 15 minutes, notify the communications supervisor.

Use priority 3 for:

       A. Misdemeanors in progress or that have just occurred.

       B. Reports of recent felony crimes.

       C. Accidents which involves minor injuries which do not require medical attention or when vic-
       tims are already away from the scene and are receiving medical attention elsewhere.

       D. Suspicious circumstances with no threat of injury.

       E. Incidents that do not require an officer immediately, but do not need investigation, mediation,
       or intervention.

Advise the caller a cruiser will be dispatched within 10 minutes, if possible, and that higher priority runs
will take precedence over this run.

Examples:

       A. Accidents with no or slight injuries

       B. Domestic disputes, no violence used or threatened.

       C. Suspicious person in a vehicle

       D. D.O.A.

       E. Burglary report




                                                     52
                                             PRIORITY 4

Dispatch within 20 minutes, preferable to the district unit. If held past 20 minutes, notify communica-
tions supervisor.

Use priority 4 for:

       A. Service related calls for an officer to respond that cannot be handled by telephone.

       B. Misdemeanor reports.

       C. Requests for an officers help that does not require a quick response.

Examples:

       A. Found property

       B. Parking violations

       C. Deliver message

       D. Loud music

       E. Standby for cloths

       F. Simple assault report

       G. Shoplifting report




                                                   53
                                               PRIORITY 5

Dispatch when district unit is available and runs are not being held. Do a call back if the officer re-
quested is not available.

Use priority 5 for:

       A. Incidents of a service nature.

       B. When a specific officer is requested.

       C. Incidents that caller advises can wait for district unit.

Advise the caller the district requested officer will be sent when available and that higher priority runs
will take precedence over this one.

Examples:

       A. Cruiser attention

       B. Information calls

       C. Meet the officer

       D. Messages




                                                     54
                            4.02    INTRODUCTION AND QUESTIONS

The following section includes specific information and procedures for each code/signal currently used
by the Franklin County Sheriff's Office. A format has been developed to assist the call takers to quickly
gather the details of an incident which the patrol officers should receive prior to arriving at the scene of
in-progress type calls. Using the initial information received, the call taker will determine which of the
categories the incident belongs in. The call taker will then ask that category's standard questions and ask
the caller to answer the questions that apply to that situation. The following pages also contain instruc-
tions for dispatchers.

The use of categories and standard questions for each has been implemented to achieve consistency in
training call takers and dispatchers. While some variations are necessary in what questions need to be
asked, most calls of certain types raise the same questions over and over. Therefore, the standard ques-
tions that follow are to be used as guidelines.

Most Comm. Techs. become, or are, familiar enough with the questions that the manual may not be
needed at all times. Also, there may be times when callers get frustrated with having to answer the
questions and refuse to do so. Nonetheless, the information is important enough to always try to make
the effort to ask the questions, call after call.

Most importantly, call takers must use their best decision-making skills to determine when and what to
ask, and when not to ask certain questions due to the urgency, lack of urgency, cooperativeness, etc. of
the call and caller. The decisions made in this regard will determine how effectively patrol officers are
able to accomplish their responsibilities.




                                                    55
                           QUESTIONS FOR CRIMES AGAINST PERSONS

A.     Where are the victims?

B.     Where did this occur?

C.     What time did this occur?

D.     Has anyone been injured? How many? What type of injury?

E.     Is a medical squad needed? (If so, notify proper fire department, advise of circumstances, add in-
formation to the run).

F.     Were any weapons used or seen? What type(s) of weapon(s) (handgun, rifle, knife, ball bat,
etc.)? Who had the weapon(s)? Describe the subject(s) with a weapon.

G.     Ask for all suspects:

       1. Do you know the suspect's name?

       2. Was the suspect male or female?

       3. What race?

       4. Approximate age?

       5. Describe the clothing (from head to toe).

       6. How tall?

       7. Approximate weight (heavy, slender, etc.)?

       8. Color of hair?

       9. Any distinctive physical characteristics (bad teeth, scars, tattoos, facial hair)?

H.     Do you know of a suspect vehicle and/or direction of travel?

       1. What color was the vehicle?

       2. Do you know the make, model and style (station wagon, pick-up, two door sedan, etc.)?

       3. Do you know the year of the vehicle?

       4. Do you know the license plate number? (If so, obtain a 7/7A as soon as possible and give to
       dispatcher.

       5. Are there any other distinctive marks or characteristics (damage, loud exhaust, primer, head-
       light out, etc.)?

                                                     56
I.     Is the suspect still at or near the scene of the crime?

J.     Are you a victim? Witness? Are there any witnesses?

K.     May I have your full name, address and telephone number?

L.     Where are you calling from? Do you want to talk to the officers or be identified (indicate an-
swer)?


                             QUESTIONS FOR MEDICAL PROBLEMS

NOTE: The following questions are not to interfere in any way with the immediate transfer of a call to
the proper fire department when fire or medical squad personnel are needed only. These questions
would only apply if a response by officers is required and the necessary emergency notifications have
been made. These questions are only a guideline and should not be asked if the call can be transferred to
the fire department.

A.     What time did this occur?

B.     Where did this occur?

C.     Has anyone been injured? How many? What type of injury?

D.     Is a medical squad needed? (If so, notify the proper fire department, advise of circumstances, add
information to the run).

E.     Has anyone died? How did it happen? (For anything suspicious, go to crime against persons).

F.     Does the victim(s) have a doctor?

G.     Is (was) the victim on medication, drugs, intoxicated?

H.     Does the victim have any medical or mental problems that you know of?

I.     Are you a witness to this incident? Do you know of any witness?

J.     May I have your full name, address and phone number?

K.      Where are you calling from? Do you want to talk to the officer(s) or be identified? (Indicate both
yes or no to the last question on the run).




                                                     57
                       QUESTIONS FOR SUSPICIOUS CIRCUMSTANCES


A.     What time did this occur?

B.     Where did this occur?

C.     Has anyone been injured? How many? What type of injury?

D.     Is a medical squad needed? (If so, notify the proper fire department, advise of circumstances, add
information to the run).

E.      Were any weapons used or seen? What type(s) of weapon(s) (handgun, rifle, knife, ball bat,
etc.)? Who had the weapon(s)? Describe the subject(s) with a weapon.

F.     Ask for all suspects:

       1. Do you know the suspect's name?

       2. Was the suspect male or female?

       3. What race?

       4. Approximate age?

       5. Describe the clothing (from head to toe).

       6. How tall?

       7. Approximate weight (heavy, slender, etc.)?

       8. Color of hair?

       9. What color eyes?

       10. Any distinctive physical characteristics (bad teeth, scars, tattoos, facial hair)?

G.     Do you know of a suspect vehicle and/or direction of travel?

       1. What color was the vehicle?

       2. Do you know the make, model and style (station wagon, pick-up, two door sedan, etc.)?

       3. Do you know the year of the vehicle?
       4. Do you know the license plate number? (If so, obtain a 7/7A as soon as possible and give to
       dispatcher).

       5. Are there any other distinctive marks or characteristics (damage, loud exhaust, primer, head-
       light out, etc.)?

                                                     58
H.     Is the suspect still at or near the scene of the crime?

I.     Are you a victim? Witness? Are there any witnesses?

J.     May I have your full name, address and phone number?

K.     Where are you calling from? Do you want to talk to the officers or be identified (indicate an-
swer)?

                             QUESTIONS FOR PUBLIC NUISANCE/VICE


A.     When did this occur?

B.     Where did this occur?

C.     Can you describe the subject(s) involved in this incident?

       1. Male or female?

       2. What race?

       3. What age approximately?

       4. Describe the clothing?

       5. Approximate weight or build?

       6. Color of hair?

       7. What color eyes?

       8. Are there any other distinctive characteristics (bad teeth, scars, tattoos, odors, facial hairs,
       etc.)?

D.     Is there a vehicle the subject is in or around?

       1. What color is the vehicle?

       2. What make, model, style?

       3. Tear of vehicle?

       4. License plate number? (If so, run 7/7A and give to the dispatcher).

       5. Any other characteristics, damage, loud exhaust pipes?

E.     Is there a pattern to the activity? Describe it?

                                                     59
F.     What do you think is happening?

G.     May I have your full name, address and phone number?

H.     Do you want to be contacted by the officer or be identified?


                              QUESTIONS FOR TRAFFIC PROBLEMS


A.     What time did this occur?

B.     Where did this occur?

C.     Hs anyone been injured? Is a medical squad needed? (If so, notify the proper fire department).

D.     Do have any information on a hit/skip or DUI vehicle involved?

       1. What color was the vehicle?

       2. Do you know the make, model, style (station wagon, pick-up, two door sedan, etc.)?

       3. Do you know the year of the vehicle?

       4. Do you know the license number? (If so, obtain 7/7A as soon as possible and give to dis-
       patcher if it just occurred)>

       5. Are there any distinctive marks or characteristics on the car (damage, loud exhaust, etc.)?

       6. What was the last known direction of travel, and how long ago?

E.      Is there any type of traffic hazard which could cause an accident (such as cars obstructing, traffic
lights out, manhole cover missing, etc.)?

F.     May I have you full name, address and phone number?

G.     Are you involved in the incident or a witness?




                                                     60
                               QUESTIONS FOR PROPERTY CRIMES

A.     What time did this occur?

B.     Where did this occur?

C.     Has anyone been injured? How many? What type of injury?

D.     Is a medical squad needed? (If so, notify the proper fire department, advise of circumstances, add
information to run).

E.     Were any weapons seen or used? (If so, incident is probably not a property crime. Re-code as
necessary).

F.     Can you describe the suspect(s)?

       1. Do you know the suspect's name?

       2. Is the suspect male or female?

       3. What race?

       4. Approximate age?

       5. Describe the clothing (head to toe)?

       6. How tall?

       7. Approximate weight (heavy, slender, etc.)?

       8. Color of suspect's hair?

       9. What color eyes?

       10. Any distinctive physical characteristics (bad teeth, scars, tattoos, jewelry, facial hair, etc.)?

G.     Do you know of a suspect vehicle and/or direction of travel?

       1. What color was the vehicle?

       2. Do you know the make, model, and style (station wagon, pick-up, two door sedan, etc.)?

       3. Do you know the year of the vehicle?

       4. Do you know the license plate number? (If so, obtain 7/7A as soon as possible and give to
       dispatcher).

H.     Did you or anyone else witness the incident?


                                                     61
I.     What type of property was taken/damaged? What is the value?

J.     May I have your full name, address and telephone number?

K.     Where are you calling from? Do you want to talk to the officer(s) or be identified? (The last
question does not need to be asked if the caller is the person requesting a report).




                                                   62
4.03 CODES




    63
                    CODE 2-AUTO ACCIDENT (PROPERTY DAMAGE)
                        Priority 3                                            1 Officer
                 ------------------------------------------------------------------------------

CALL TAKER:

    1. Verify location so that officers can properly locate the accident.

    2. How many vehicles are involved.

    3. Indicate if the scene has moved and where to.

    4. If the victims call in after an hour and are no longer on the scene, refer to accident investiga-
    tion due to no scene. (462-6113)

    5. Indicate if the accident is blocking for possible high-risk injury then upgrade to priority 2.

    6. If there are any witnesses, ask to have them stand by.

DISPATCHER:

    1. Give the officer as much information as possible to locate the accident and give all times.

    2. If information is received that vehicles are blocking, send an additional officer if available.

    3. If the priority is upgraded or the run cannot be dispatched within 15 minutes advise the com-
    munications supervisor.




                                                      64
                         CODE 2A-HIT-SKIP (PROPERTY DAMAGE)
                       Priority 3                                            1 Officer
                       -----------------------------------------------------------------

CALL TAKER:

    1. Determine if anyone was able to get a description of hit-skip vehicle make/model, color, and
    license plate number. If license was obtained, run 7/7A and give the information to the dispatch-
    er to air to the patrol officers.

    2. If there are any witnesses advise the caller to have them stand by.

    3. If the accident is blocking then upgrade to priority 2.

    4. If possible, get the direction of travel of the hit-skip vehicle.

    5. If the victim calls and is no longer on the scene refer to Accident Investigation (462-6113),
    Monday - Friday 8:00am to 4pm.

DISPATCHER:

    1. If the hit-skip just occurred, air this information for all cars in the area and air 7/7A infor-
    mation if known

    2. If the accident is blocking send an additional officer for C-62 (traffic detail).

    3. Give the time of the accident and all other information as well.

    4. If unable to dispatch within 15 minutes then advise the Communications Supervisor.

EXAMPLE:

    1. A blue vehicle strikes a stopped vehicle and then leaves the scene.

    2. A white compact 2 door vehicle strikes a wooden fence on private property and leaves the
    scene.




                                                      65
                                   CODE 4-(INJURY ACCIDENT)
           Priority 2                                            1 Officer
           ----------------------------------------------------------------

CALL TAKER:

    1. Gather all information including if the vehicle is leaking fuel disruption of utilities or any oth-
    er problems.

    2. Obtain exact location.

    3. Notify the respective fire department for immediate dispatch of medical equipment. If there
    is a fuel leak or possible fire, advise the fire department for additional assistance.

    4. If there are any witnesses, advise them to remain at the scene.

    5. If there is a pedestrian struck try to obtain as much information about visible injuries as pos-
    sible.

DISPATCHER:

    1. Dispatch a district car immediately for the run; give the officer the exact location for immedi-
    ate response.

    2. If a car cannot be dispatched notify communications supervisor.

    3. Advise the officers responding if there was a report of leaking fuel disruption of utilities or
    potential fire and that the fire department is responding.

    4. If injuries are reported very serious air the information for responding officers and for the pa-
    trol supervisor.

    5. Once the officer arrives on the scene, allow 3-5 minutes to pass, then mark them for injury
    update.

    6. If injuries are life threatening, potential fatality, make sure communications and patrol super-
    visors are updated.

    7. If potential fatality exists and the scene needs to be maintained then have all units on the sce-
    ne and those additional units responding move to TAC talk group.

    8. If a pedestrian is struck, make sure the accident is aired "C-4 pedestrian stuck".

    9. All code "4"s are immediately dispatched. They do involve injuries that need immediate at-
    tention.

    10. If there are no cars available, advise the communications supervisor.




                                                     66
                    CODE 4A-HIT SKIP (INJURY HIT-SKIP)
                    Priority 2                                   1 Officer
                    ----------------------------------------------------------

CALL TAKER:

    1. Obtain exact location for immediate dispatch.

    2. If there are any witnesses have them remain at the scene.

    3. Obtain hit-skip vehicle description, make, color, and license plate and place on the run aired
    immediately. Obtain 7/7A for the dispatcher to air to the officers responding.

    4. Obtain possible direction of travel of hit-skip vehicle to be aired.

    5. Contact respective fire department for immediate response with exact location.

    6. If there is a pedestrian struck, attempt to get extent of the injuries. (Visible injuries).

DISPATCHER:

    1. Immediately dispatch a zone car and a secondary car if the direction of travel is known to
    check the area. Give all times.

    2. Primary car will handle paperwork, unless directed otherwise by a supervisor.

    3. Once the officer arrives at the scene, allow 3-5 minutes before obtaining an injury update.

    4. If injuries are life threatening, possible fatality, and the scene needs to be secured then move
    the cruisers that are on the scene and those responding to the TAC talk group.

    5. Update the patrol supervisor and check on their response.




                                                      67
                                         CODE 6-PLANE CRASH
    Priority 1                                                     3 Officers
                                                                   Supervisor
                                                                   City Helicopter
    -----------------------------------------------------------------------------------------

CALL TAKER:

    1. Obtain exact location of crash site.

    2. Obtain the size of the airplane.

    3. Have witnesses remain away from the scene, but available.

    4. Immediately notify the respective fire department for medical/rescue respond.

    5. Notify the Franklin County Emergency Management Agency.

    6. Notify the FAA at 1-847-294-8400

    7. Obtain hazardous information. Is the plane on fire, leaking fuel. Is anyone near the crash
    site?

    8. Immediately advise Communications Supervisor.

DISPATCHER:

    1. Simultaneous dispatch.

    2. If crash is confirmed then have units responding go to the TAC talk group. The TAC talk
    group will be made tactical for plane crash only, unless notified by a supervisor otherwise.

    3. Make sure patrol supervisor is notified on the air.




                                                        68
                                           CODE 8-ASSAULT
                       Priority 4                                            1 Officer
                       -----------------------------------------------------------------

CALL TAKER:

    1. Ask how serious the injuries are and if they need any medical attention. Are they at home or
    at someone else's residence.

    2. Is the suspect still in the area? If so get a description and the direction of travel. If the suspect
    is known then make the indications on the run card.

    3. Is the assault a result of a domestic dispute or accidental?

    4. If these are serious injuries then upgrade to priority 2.

DISPATCHER:

    1. Dispatch available officer

    2. Dispatch according to priority code

    3. If the call is upgraded to a priority 2, dispatch 2 officers due to seriousness of injuries indicat-
    ed on the run card.

    4. If there are serious injuries then advise the officers responding. Make sure the patrol supervi-
    sor is also advised.

    5. If the run indicated the suspect is still in the area or on the scene, make sure all description is
    aired. Send 2 officers. If the suspect is still in the area, give the last location seen.




                                                      69
                                          CODE 10-BACK-UP
             Priority 2, 3                                                  1Officer/2 Officers
             -------------------------------------------------------------------------------------

CALL TAKER:

    1. Gather immediate information.

    2. If other agencies call in for assistance, determine what type of assistance is needed.

    3. Get as much information as possible so that the dispatcher has it all to air. Priority will be de-
    termined on the type of run the officer is responding to even if it is a Code 10.

    4. If additional information is received after the dispatch, make sure the dispatcher is updated so
    the officers responding or are already on the scene are updated.

DISPATCHER:

    1. Gather immediate information.

    2. If other agencies call in for assistance, determine what type of assistance is needed.

    3. All information pertaining to the run will be aired so that the officer is well aware of the type
    of backup run they are responding to.

    4. If additional information is received while officers are still enroute or on the scene then make
    sure that all information is pertaining to the run is aired.

    5. If the run cannot be dispatched immediately and it is a priority 2, notify the communications
    supervisor immediately.




                                                      70
                                       CODE 12-BURGLARY
                      Priority 4                                            1 Officer
                      ----------------------------------------------------------------

CALL TAKER:

    1. Ascertain where it occurred. On a residence, vacant home, business etc.

    2. Advise the caller not to touch anything.

    3. Check with complainant to see if suspects are still in the area. If so obtain as much infor-
    mation as possible. Upgrade to priority 2 and notify communications supervisor.

DISPATCHER:

    1. Dispatch a cruiser.

    2. Dispatch according to priority.

    3. If information is received that suspect(s) are in the area dispatch an additional cruiser to assist
    in checking the area.




                                                    71
                            CODE 12A-BURGLARY IN PROGRESS
                      Priority 2                                            2 Officers
                                                                         K-9 Unit
                      -----------------------------------------------------------------

CALL TAKER:

    1. Ask if address is a residence or a business.

    2. Ascertain if the caller is inside the residence/business and/or where he/she is in relation to
    where the suspect is attempting entry, also if there are any additional people inside.

    3. Number and description of suspects.

    4. Keep the caller on the line until the officer makes contact.

    5. Ask if there are any weapons in the residence/business. If so, ask where they are located. If
    the suspect or victim has a weapon, the officer’s safety is jeopardized. Indicate if there are any
    weapons on the run card.

    6. Are there any other witnesses in the area?

    7. Is there a suspect vehicle. If so, what type, make, model, color.

    8. Constantly keep the dispatcher updated to information relayed by the victim.

    9. Once officers have made contact with the victim, disconnect the call.

    10. If it is an alarm company calling, get their name or number, phone number (call-back) of the
    company, find out if the key holder is responding, and also request to know the location of the
    alarm drop.

DISPATCHER:

    1. Give alert tone 1.

    2. Dispatch officers (2 officers and K-9) to burglary in progress. Advise the officers the name of
    the residence/business and the location of the alarm drop.




                                                     72
                                          CODE 14-BAD CHECK
    Priority 5                                                     Detective Bureau
                                                                   1 Officer
    -----------------------------------------------------------------------------------

CALL TAKER:

    1. Refer the caller to the detective bureau.

    2. If the caller advises the run is in progress, upgrade to priority 2, take all pertinent information
    and advise the communications supervisor.

DISPATCHER:

    1. Dispatch according to priority.

EXAMPLE:

    1. A business calls in reference to a bad check, refer the business to the detective bureau.

    2. A business calls advising that they have a suspect trying to cash a stolen check. Possible re-
    ceiving stolen property/forgery. Gather all information including suspect description and then
    advise communications supervisor.




                                                       73
                                          CODE 16-DEAD BODY
    Priority 2                                                     1 Officer
                                                                   Detective Bureau
    ------------------------------------------------------------------------------------

CALL TAKER:

    1. Contact respective fire department for response.

    2. Advise the caller not to touch anything.

    3. Attempt to get an age of deceased and if the death was due to an ongoing illness or if medical
    problems existed to possible cause the death.

    4. Notify the communications supervisor.

    5. Let the dispatcher know if the fire department is responding.

    6. If call is on 911 immediately transfer to fire department and stay on the line to gather the
    above information by monitoring call.

DISPATCHER:

    1. Dispatch a cruiser.

    2. Advise cruiser that the fire department is responding.

    3. Notify the patrol supervisor.




                                                        74
                      CODE 18/18A-DOG BITE/ANIMAL COMPLAINT
                      Priority 4                                            1 Officer
                      -----------------------------------------------------------------

CALL TAKER:

    1. Follow attached guide on next page.

    2. Obtain from the caller if livestock, who the owner is.

    3. Find out if caller knows how many are loose and if they are blocking the roadway.

    4. If an animal is in the process of attacking a person a child, etc. upgrade to a priority 1.

DISPATCHER:

    1. Dispatch according to priority.

    2. Inform the officer if animal is vicious; also dispatch a secondary unit for control.

    3. If the animal control is responding, advise the responding unit.




                                                     75
                             CODE 20-DOMESTIC DISTURBANCE
                      Priority 3                                            2 Officers
                     --------------------------------------------------------------------

CALL TAKER:

    1. Ask how the parties are related. (husband/wife, boyfriend/girlfriend, mother/son).

    2. Ask if there is a past history of violence.

    3. Are there any weapons involved, is so then indicate what type of weapons on the run card.

    4. How many people are involved? Are they intoxicated or on drugs.

    5. Determine if there are any CPO/TPO by asking the caller.

    6. If an assault occurred, determine if a squad is needed.

    7. Make a notation on the run that the assault has occurred or is in progress and a squad is
    enroute, advise the fire department to stand by until the officers secure the scene.

    8. If there is any indication of any violence upgrade to priority 1.

DISPATCHER:

    1. Dispatch 2 Officers

    2. Give the officers all the information about the run.

    3. Advise the officers if a TPO/CPO is involved.




                                                     76
                        CODE 20-NEIGHBORHOOD DISTURBANCE
                         Priority 3                                    2 Officers
                         ----------------------------------------------------------

CALL TAKER:

    1. Is the disturbance still in progress?

    2. How man people are involved. Are there any weapons involved?

    3. Has this occurred before?

    4. Are there any injuries and if so is a squad needed?

    5. Are the parties involved intoxicated?

    6. What type of dispute or disturbance is taking place? Is it verbal or physical?

    7. If disturbance is physical or in any way violent, upgrade to priority 2.

DISPATCHER:

    1. Dispatch 2 Officers to the call

    2. Inform them of all information pertaining to the run.

    3. If further information is received, update to officers responding.




                                                    77
                                       CODE 22-DROWNING
                   Priority 2                                   2 Officers
                                                                Helicopter (Upon Request)
                                                                Dive Team (Upon Request)
                   -----------------------------------------------------------------------

CALL TAKER:

    1. Notify the Fire Department immediately for rescue response

    2. Have complainant respond to the scene where drowning occurred to direct Officer.

    3. Notify Communications Supervisor

    4. Have all witnesses remain at the scene to assist officers to locate where victim was last seen.

DISPATCHER:

    1. Dispatch 2 Officers to the location according to the priority.

    2. Give the responding officers as much detailed information as possible.

    3. Notify/advise the patrol supervisor.

    4. When dive team is requested, notify the communications supervisor immediately.




                                                  78
                                       CODE 24-DRUNK
                   Priority 3                                            2 Officers
                   -----------------------------------------------------------------

CALL TAKER:

    1.   Why the caller suspects subject(s) is intoxicated.

    2.   Where is the suspect(s).

    3.   Is the suspect(s) name known.

    4.   Description of suspect(s).

         a. Height/Weight/Age/Sex/Race/Hair/Eyes/Clothing

         b. Any distinctive physical characteristics

    5.   Is suspect(s) causing a disturbance?

DISPATCHER:

    1.   Dispatch 2 Officers.




                                                  79
                       CODE 24A-DRIVING UNDER INFLUENCE (O.V.I.)
    Priority 2                                            1 Officer
                                                          Broadcast to Zone cruiser ASAP
    ------------------------------------------------------------------------------------------

CALL TAKER:

    1.      Why the caller suspect the driver is intoxicated.

    2.      Where is the OVI driver?

    3.      Some type of vehicle identification information.

            a. Year/Make/Model/Style/Color

            b. License number (If license number is known, give7/7a info to dispatcher).

            c. Any damage to vehicle.

            d. Direction of travel or location.

            e. Time vehicle last seen.

    4.      Advise caller we will notify units in the area.

DISPATCHER:

    1.      Dispatch: "Attention zone 0, copy 24A information".

            a. Give description of vehicle, location and direction of travel.

            b. Indicate on run the cruiser responding.

    2.   If no cruiser responds to general broadcast, close the call “AIRED FOR
    INFORMATION”.




                                                      80
                                        CODE 26-FIGHT
                   Priority 2                                            2 Officers
                   -----------------------------------------------------------------

CALL TAKER:

    1.   Try to determine how many people are actually involved.

    2.   What is the location of the fight?

    3.   Any weapons present or used.

         a. What weapons.

         b. Description of suspect(s) with weapons.

    4.   Anyone injured.

    5.   Reason for fight.

         a. Domestic/Bar/Gang/etc.

    6.   Description of all suspects involved.

         a. Height/Weight/ Age/Sex/Race/ Hair/Eyes/Clothing

         b. Any distinctive physical characteristic.

DISPATCHER:

    1.   Dispatch at least 2 officers (More if warranted).

    2.   Notify patrol supervisor if unusual circumstances exist.

         a. Large crowd, weapons present or used.




                                                  81
                                            CODE 28-FIRE
                                    CODE 28A-VEHICLE FIRE
                                CODE 28B-STRUCTURAL FIRE
                           CODE 28C-PERSON POSSIBLY INSIDE
                                      CODE 28D-EXPLOSION
                  Priority 3                                                     1 Officer
                  -------------------------------------------------------------------------

CALL TAKER:

    1. Quickly determine what is on fire and where.

    2. Transfer call to appropriate Fire Department.

    3. Notify communications supervisor for law enforcement response needed.

    4. Upgrade to priority 1 if people are trapped inside and officers are closer than fire department.

DISPATCHER:

    1. Dispatch law enforcement officers as needed.

    2. Dispatch additional officers as requested by officers/firemen on the scene.

    3. If law enforcement responds, notify patrol supervisor.




                                                     82
                                        CODE 30-GAMBLING
              Priority 4                                                              2 Officers
                                       Dispatch within 60 Minutes
               Check with communications supervisor for any special instructions.
           ----------------------------------------------------------------------------------------

CALL TAKER:

    1.     What type of activity involved.

    2.     How many people involved.

    3.     Where is activity taking place.

    4.     Any known suspect(s) with weapons.

           a. What weapons.

           b. Description of suspect(s) with weapons.

    5.     Callers location if different from place of occurrence.

    6.     If caller is willing to speak to a detective, transfer call to ext. 3350.

    7.     Notify communications supervisor.

DISPATCHER:

    1. No action required, unless notified by a communications supervisor.




                                                      83
                                         CODE 32-HOMICIDE
                            Priority 1                                   2 Officers
                                                                     Patrol Supervisor
                       -------------------------------------------------------------------

CALL TAKER:

     1.      Where did this occur?

     2.      When did this occur?

     3.      How many injured and what type of injuries

     4.      Were any weapons seen or used.

             a. What weapons

             b. Description of suspect(s) with weapons.

     5.      Are suspect(s) still on the scene.

     6.      Description of all suspect(s)

             a. Height/Weight/Age/Sex/Race/Hair/Eyes.

             b. Any distinctive physical characteristics.

     7.      If suspect(s) have left the scene, in what direction was the suspect(s) going. On foot or in
     a vehicle.

             a. Year/Make/Model/Style/Color.

             b. License number (Run 7/7A).

             c. Any damage to vehicle

             d. Direction of travel or location.

             e. Time vehicle last seen.

DISPATCHER:

     1. Dispatch 2 Officers

     2. Notify Communications and Street Supervisor.

  4. Air all Information.




                                                       84
                               CODE 34-JUVENILE COMPLAINT
                                       Priority Dependent on call
                     -------------------------------------------------------------------

CALL TAKER:

    1. Questions concerning juveniles or juvenile laws should be referred to the juvenile officers
    462-3355.

    2. If juveniles are causing some type of disturbance of involved in some type of offense, the run
    is handled the same as if an adult is involved. (Refer to appropriate code for priority).

    3. Description of suspect(s).

DISPATCHER:

    1. Dispatch call in accordance with stated priority.




                                                     85
                                         CODE 36-LARCENY
                                 Priority 4                        1 Officer
                -------------------------------------------------------------------------------

CALL TAKER:

    1. Where did theft occur?

    2. When did theft occur?

    3. What was taken?

    4. Any witnesses.

    5. Description of suspect(s).

    6. Location of caller, if different from place of occurrence.

DISPATCHER:

    1. Dispatch 1 officer for the report.

    2. If unable to dispatch in 20 minutes, notify the communications supervisor.




                                                      86
                              CODE 36A-LARCENY IN PROGRESS
                                  Priority 2                     2 Officers
               ---------------------------------------------------------------------------------

CALL TAKER:

    1.     Where is theft occurring?

    2.     What was being taken?

    3.     Is the suspect(s) still on the scene.

    4.     If suspect(s) have left the scene, in what direction was the suspect(s) going. On foot or in
    vehicle.

    5.     Description of suspect(s).

           a. Height/Weight/Age/Sex/Race/Hair/Eyes.

           b. Any distinctive physical characteristics.

    6.     Some type of vehicle identification information.

           a. Year/Make/Model/Style/Color.

           b. License number. (Run 7/7A).

           c. Any damage to vehicle.

           d. Direction of travel.

    7.     Any witnesses.

DISPATCHER:

    1.     Dispatch: Attention zone 0, copy code 36A information".

           a. Give information known.

           b. Indicate in run what cruisers are responding.

           c. Ensure 2 Officers are responding.

           d. Ensure street supervisor is notified.




                                                      87
                                       CODE 38-MISSING PERSON
                                Priority 3                                 1 Officer
                         --------------------------------------------------------------------

CALL TAKER:

    1.     Name of missing person.

    2.     Age of missing person.

           a. Reports on subjects 18 years of age or older will not be taken for 24 hours unless there
           are circumstances known to exist that necessitate the earlier taking of a report. (Medi-
           cal/Mental problems requiring immediate attention or evidence of foul play).

    3.     Location missing from.

    4.     How long missing.

    5.     Description of missing person.

           a. Height/Weight/Age/Sex/Race/Hair/Eyes.

           b. Any distinctive physical characteristics.

    6.     If subject is under 8 years old upgrade to priority 2.

    7.     Inquire if there is any possibility of a dispute over custody with the missings parents /
    guardians. Advise dispatcher to advise responding units.

DISPATCHER:

    1.      If subject is under the age of 12, mentally ill/retarded, or over the age of 65, send addi-
    tional officers into the area for a search.

    2.     If subject is 12 years of age, but under the age of 18, dispatch 1 officer for the report.

    3.      If subject is 18 years of age or older and missing over 24 hours, dispatch 1 officer for the
    report.




                                                     88
                                 CODE 38A-MISSING RETURNED
                                Priority 4                           1 Officer
                  ----------------------------------------------------------------------------

CALL TAKER:

    1.      Where is the missing person at this time?

            a. Officer must verify the missing person return and identity before canceling the   re-
    port.

    2.      How old is the person which was missing.

DISPATCHER:

    1.      Dispatch 1 officer for the report.




                                                      89
                                CODE 40-PERSON WITH A GUN
                                   Priority 2                  2 Officers
                         ------------------------------------------------------------

CALL TAKER:

    1.      Determine threat level. (What is the suspect(s) doing)?

            a. Does call appear to be life threatening.

            b. Is call a complaint? (no threat).

    2.      Description of suspect(s).

            a. Height/Weight/Age/Sex/Race/Hair/Eyes

            b. Any distinctive physical characteristics.

    3.      Location of caller.

    4.      Location of suspect.

    5.      Is anyone injured?

    6.      If life threatening upgrade to priority 1.

DISPATCH:

    1.      Dispatch 2 Officers

            a. Advise Street Supervisor.

    2.      Priority 1: Give Alert tone 1 "Attention zone 0, copy code 40 information".

            a. Give location, description of suspect(s).

            b. Ensure at least 2 Officers are responding.

            c. Ensure communications and street supervisors are notified.




                                                     90
                            CODE 40A-PERSON WITH KNIFE
                            Priority 2                         2 Officers
                      -----------------------------------------------------------

CALL TAKER:

    1.   Determine threat level. (What is the suspect(s) doing)?

         a. Does call appear to be life threatening.

         b. Is call a complaint? (No threat)

    2.   Description of suspect(s).

         a. Height/Weight/Age/Sex/Race/Hair/Eyes.

         b. Any distinctive physical characteristics.

    3.   Location of caller.

    4.   Location of suspect.

    5.   Is anyone injured?

    6.   If life threatening upgrade to priority 1.

DISPATCHER:

    1.   Dispatch 2 Officers

         a. Advise street supervisor.

    2.   Priority 1: Give alert tone 1 "Attention zone 0, copy 40A information".

         a. Give location, description of suspect(s).

         b. Ensure at least 2 Officers are responding.

         c. Ensure street supervisor is notified.




                                                  91
                                CODE 42-NATURE UNKNOWN
                               Priority 2                        2 Officers
                                                            K-9 (If needed)
                        ------------------------------------------------------------

CALL TAKER:

    1.     Use this code when:

           a. Call is second hand and caller cannot state what call is about.

           b. Caller indicates a problem, and telephone is suddenly hung up.

    2.     If call taker hears background noises which would indicate life threatening situation
    (gunshot, etc.), upgrade call to priority 1.

    3.     Advise caller officers should respond as soon as possible.

DISPATCHER:

    1.     Dispatch 2 Officers as soon as possible.

    2.     Priority 1: Give Alert tone 1, "Attention zone 0, copy code 42 information".

           a. Give location and information which led to the priority 1.

           b. Ensure at least 2 Officers are responding.

           c. Ensure street supervisor and communications supervisor are notified.




                                                    92
                                 CODE 44-OFFICER IN TROUBLE
                         Priority 1                    Alert tone Zone Officers
                                                                     CPD Helicopter
                                                                      Notify Supervisor
                  ----------------------------------------------------------------------------

CALL TAKER:

    1. Ask all relevant questions.

    2. Attempt to get positive identification of the officers involved; i.e... plainclothes, unmarked
    unit, special duty. Must be a police officer, not a security guard.

    3. Is this a result of a disturbance, burglary, etc?

    4. Keep the caller on the phone until the first marked unit arrives at the scene.

    5. Advise the communications supervisor.

    6. Notify EMS for standby.

DISPATCHER:

    1. Dispatch on APB

    2. Alert tone 2 APB.

    3. Air immediately "Attention, cars in zone ----. We have a 44 at --- on car/Officers---". Air
    any additional information; i.e... Name of location, business, and description of shots fired.

    4. When a 44 is from an emergency banner, and the officers locations is known, a 44 will be
    immediately aired:"Attention, cars in zone--- we have a 44 banner on car ---- at ----, “or "last
    known location is---". If location is unknown all attempts will be made to determine the officers’
    location before the 44 is aired.

    5. S-99 until 44 is canceled, tell the officers to keep the air clear of unnecessary traffic, unless
    they have an emergency.

    6. Do not initiate a conversation on the radio, unless it is directly related to the 44 until it has
    been canceled.




                                                      93
                                           CODE 46-PROWLER
                                     Priority 2                   2 Officers
                              -------------------------------------------------------

CALL TAKER:

NOTE: A prowler is a person who is located in close proximity to a residence or other structure and is
engaged in suspicious activity. A 46 should not be confused with a 60, who is a person acting in a sus-
picious manner. Note that the involvement of some type of building is the distinguishing factor. Fur-
thermore, once the person initiates an attempt to force entry into the building, the run is no longer a 46,
it is a 12A. Specify exactly what the prowler is doing.

       1. Ask all relevant questions.

       2. Ask the caller to describe exactly what the prowler is doing; looking in windows, walking
       around etc. Make sure to get the location of the prowler.

       3. Ask the caller to stay on the line to provide officers with updated information.

DISPATCHER:

       1. Dispatch 2 Officers.

       2. If unable to dispatch immediately, advise the communications supervisor.

EXAMPLE:

       1. A male keeps walking around the caller's house; all they can see is a shadow.




                                                        94
                              CODE 48-SEX CRIME IN PROGRESS
                         Priority 1                    Alert tone         2 Officers
                                                                          Notify supervisor
               ---------------------------------------------------------------------------------

CALL TAKER:

    1. Ask all relevant questions.

    2. Determine the type of 48 (rape, molester). Indicate circumstances in the "remarks" field.
    Code as priority 1 if a rape. Code as priority 2 if molester. Code as priority 3 if exposure.

    3. Use this code if it is in progress or if suspect may still be in the area. Otherwise make it a
    48A.

    4. Notify E.M.T. rapes and assaults.

DISPATCHER:

    1. If priority 1 or 2, dispatch 2 Officers. If unable to dispatch immediately notify the communi-
    cations supervisor.

    2. If it is a rape, notify the communications supervisor.

    3. If priority 3, dispatch 2 officers. If unable to dispatch notify the communications supervisor.

    4. Notify patrol supervisor and the detective bureau.

EXAMPLE:

    1. A women calls and says a man just raped her at knife point and ran out the front door.

    2. A mother calls in to say a man driving around the neighborhood is exposing himself to little
    girls.




                                                      95
                                CODE 48A-SEX CRIME REPORT
                              Priority 3                             1 Officer
                        -------------------------------------------------------------

CALL TAKER:

    1. Determine the type of 48A and indicate on the run (rape, molesting, exposure, incest, and how
    long ago it happened).

    2. If a molesting, exposing or other miner sex crime, advise caller of priority 3 response goals.

DISPATCHER:

    1. Dispatch the district car if available.

    2. If unable to dispatch with 15 minutes, advise the communications supervisor.

EXAMPLES:

    1. A girl just home from school tells her father that before school she saw a man exposing him-
    self by a tree near the bus stop.




                                                     96
                                         CODE 50-ROBBERY
                               Priority 3                            1 Officer
                         -------------------------------------------------------------

CALL TAKER:

    1. Use this code only when a significant amount of time (more than 10 minutes) has elapsed
    since the robbery.

    2. If the suspect is still in the area, upgrade the priority to a 2.

    3. If there is any scene that may contain evidence tell the caller not to disturb it.

    4. Advise the caller of priority 3 response goals if priority has not been upgraded.

    5. Advise communications supervisor.

DISPATCHER:

    1. When priority 2, dispatch 2 officers to the scene. If unable to dispatch immediately notify the
    communications supervisor.

    2. When priority 3, dispatch the district car if available, if unable to dispatch within 15 minutes,
    notify communications supervisor.

    3. Air on all channels.

EXAMPLE:

    1. Subject was robbed last night while drunk and is just now reporting it.




                                                      97
                              CODE 50A-ROBBERY IN PROGRESS
                          Priority 1                   Alert tone        3 Officers
                                                                         K-9
                                                                         Notify Supervisor
              -----------------------------------------------------------------------------------

CALL TAKER:

    1. Ask whether this was on an individual or a business.

    2. Try to keep the caller on the line to keep the information updated for responding officers. In-
    dicate if the caller can see the suspect(s).

    3. Obtain accurate description and direction of travel.

DISPATCHER:

    1. Dispatch on APB

    2. Give alert tone 1 "Attention zone (#) copy 50A".

    3. If unable to dispatch immediately notify the communications supervisor.

    4. Provide responding officers all available information on the suspect(s) and/or vehicle.

    5. Ensure K-9 is responding.

    6. Notify patrol supervisor and detective bureau.

EXAMPLE:

    1. A man calling from a pay phone says he sees a robbery in progress at a UDF and the clerk has
    his hands in the air.




                                                      98
                                        CODE 52-SHOOTING
                        Priority 1               Alert tone                2 Officers
                                                                          Notify Supervisor
              -----------------------------------------------------------------------------------

CALL TAKER:

    1. Ask all relevant questions.

    2. If injuries are serious, make an early entry. Ask for location and condition of the victim.

    3. Notify communications supervisor.

    4. Notify EMS.

DISPATCHER:

    1. Dispatch on APB

    2. Dispatch at least 2 officers. Notify patrol supervisor.

    3. Give responding officers all available information of the suspect(s) and/or vehicle.

    4. Dispatch additional units as requested.

    5. If unable to dispatch immediately notify the communication supervisor.

    6. Indicate the car on the report that is responding to the run.

    7. Indicate on run what hospital victim went to.

    8. Notify detective bureau.




                                                      99
                                      CODE 52A-SHOTS FIRED
                                Priority 2                         2 Officers
                                                                   Notify Supervisor
                                                                   K-9
                  ---------------------------------------------------------------------------

CALL TAKER:

    1. Ask how many shots and the nature of the shots (a rapid succession of shots might indicate an
    automatic).

    2. Ask if anyone at all was seen in the area, or if a car was driving by.

    3. Try to obtain location where shots came from.

DISPATCHER:

    1. Dispatch 2 Officers and a K-9. Notify the patrol supervisor.

    2. If unable to dispatch immediately, notify the communications supervisor.

EXAMPLE:

    1. Caller heard four shots from inside a known crack house.

    2. Caller heard a car, two shots, and then squealing tires.




                                                     100
                             CODE 52B-HUNTERS COMPLAINT
                            Priority 3                               2 Officer
                                                                     K-9
                       --------------------------------------------------------------

CALL TAKER:

    1. What exactly are the hunters doing.

    2. Description of hunters and location.

DISPATCHER:

    1. Dispatch the district car and K-9 if available.

    2. If unable to dispatch within 15 minutes, notify the communications supervisor.

EXAMPLE:

    1. A man calls in to say he sees two men in a field wearing orange hunting gear with shotguns
    and dogs; property is in city limits.




                                                   101
                                   CODE 54-CUTTING/STABBING
                           Priority 1                   Alert tone         2 Officers
                                                                           K-9
                                                                           Notify Supervisor
                ----------------------------------------------------------------------------------

CALL TAKER:

    1. Was this a result of a disturbance or a domestic dispute?

    2. Is suspect still in area.

    3. Notify the communications supervisor.

    4. Notify EMS.

DISPATCHER:

    1. Dispatch at least 2 Officers and K-9

    2. If unable to dispatch immediately notify communications supervisor.

    3. Notify patrol supervisor of injuries.




                                                      102
                                 CODE 56-STOLEN VEHICLE
                                  Priority 3                  1 Officer
                            ---------------------------------------------------

CALL TAKER:

    1. Description, when and where taken from

    2. Check the license and VIN for impound of repossession through records (#4747). If blank,
    indicate that on the run.

    3. Indicate where and when last seen. If an attempt is in progress, upgrade to priority 2.

    NOTE: If a spouse has the vehicle, it is not stolen. If permission was given for someone to take
    or use the vehicle and that person has simply not returned the vehicle, it probably is not stolen. It
    may be classified as an unauthorized use of a motor vehicle, a report patrol officers also take.

    4. Advise caller of priority 3 response goals if priority has been upgraded.

DISPATCHER:

    1. If priority 2, dispatch 2 Officers. If unable to dispatch immediately, notify the communica-
    tions supervisor.

    2. If priority 3, dispatch the district car if available. If unable to dispatch within 15 minutes, no-
    tify the communications supervisor.




                                                   103
                             CODE 56A-RECOVERED VEHICLE
                                Priority 3                      1 Officer
                           -----------------------------------------------------

CALL TAKER:

    1. Determine if circumstances require two officers, such as possibility suspect is still nearby; if
    vehicle is occupied, etc, indicate on run. Upgrade to priority 2.

    2. Give dispatcher 7/7A information after verifying stolen through LEADS.

    3. Advise caller of priority 3 response goals (Officers must respond to complete the cancellation
    report).

DISPATCHER:

    1. If priority 2, dispatch 2 officers. If unable to dispatch immediately notify the communications
    supervisor.

    2. If priority 3, dispatch 1 officer, if available. If unable to dispatch within 15 minutes, notify
    the communication supervisor.




                                                   104
                                          CODE 58-SUICIDE
                               Priority 2                         2 Officers
                                                                  Patrol supervisor
                   -----------------------------------------------------------------------

CALL TAKER:

    1. Obtain as much information as possible about the circumstances and method.

    2. Notify EMS, also notify EMS to stand by until scene is secure.

    3. Notify communications supervisor.

DISPATCHER:

    1. Dispatch 2 Officers and supervisor. If unable to dispatch immediately, notify the communica-
    tions supervisor.

    2. Dispatch more officers if requested to secure the scene.




                                                    105
                               CODE 58A-ATTEMPT/OVERDOSE
                                Priority 2                        2 Officers
                                                                   Notify Supervisor
                    -----------------------------------------------------------------------

CALL TAKER:

    1. Determine if attempt is still in progress.

    2. Indicate the method used. If a weapon, add all information about it, and upgrade to priority 1.

    3. Ask about the victim's emotional state; i.e.., violent, depressed, alert, asleep, etc.

    4. Notify EMS, also notify EMS to stand by until scene is secure.

    5. Notify communications supervisor.

DISPATCHER:

    1. Dispatch 2 Officers and notify the patrol supervisor. If unable to dispatch immediately, notify
    communications supervisor.

    2. Advise the officers about the victim's emotional state, method of 58A and any weapons




                                                     106
                                CODE 60-SUSPICIOUS PERSON
                                 Priority 3                    2 Officers
                           ------------------------------------------------------

CALL TAKER:

    1. Indicate what makes the person seem suspicious.

    2. Description, location, and direction of travel.

    3. Advise caller of priority 3 response goals.

DISPATCHER:

    1. Dispatch 2 Officers

    2. If unable to dispatch within 15 minutes, notify communications supervisor.

EXAMPLE:

    1. Male walking up and down the street looking into cars




                                                   107
                                 CODE 60A-SUSPICIOUS CAR
                                 Priority 3                    1 Officer
                           -----------------------------------------------------

CALL TAKER:

    1. If vehicle is possibly occupied, code as a 60/60A. Ask caller why the vehicle seems suspi-
    cious.

    2. Ask for description of vehicle and license number.

    3. Advise caller of priority 3 response goals.

DISPATCHER:

    1. If vehicle is empty, dispatch 1 officer. If vehicle is or may be occupied, dispatch 2 officers.

    2. If unable to dispatch within 15 minutes, notify communications supervisor.

EXAMPLE:

    1. Car parked in a field and no one around it.

    2. Car parked in a closed business parking lot on weekend late in the evening.




                                                   108
                                  CODE 62-TRAFFIC DETAIL
                                  Priority 3                  1 Officer
                          -------------------------------------------------------


CALL TAKER:

    1. Ascertain as to what the traffic detail is needed for. If the detail requires an escort refer the
    caller to the substation 462-3300 for special duty requests.

    2. If complainant advises that there are power lines broken power poles across the roadway, ask
    the caller if anyone is around or near the lines.

    3. If utility company calls, refer to communications supervisor.

DISPATCHER:

    1. Dispatch district officer to location advising possible lines down.

    2. Once the officer arrives, if an additional officer is needed, dispatch one to assist and find out
    where the primary officer wants the second officer to respond to.




                                                   109
                                       CODE 64-VANDALISM
                                    Priority 4                 1 Officer
                          ---------------------------------------------------------

CALL TAKER:

    1. Ask complainant what was damaged.

    2. Ascertain if the call is in progress, if so make priority 3. Get description of subject(s) in-
    volved keeping caller on the line.

    3. If caller advises that subjects are leaving get direction of travel and if a vehicle is being used
    for getaway get description.

DISPATCHER:

    1. Dispatch the district officer.

    2. If call is in progress, dispatch 2 officers giving all suspect description and direction of travel.

    3. If a foot chase ensues by responding officers send a K-9 unit.

EXAMPLE:

    1. Damage done to a vehicle by breaking a windshield




                                                    110
                              CODE 66- ESCAPE OR JAIL BREAK
                            Priority 1                Alert tone 1      K-9 Unit
                                                                        Patrol Supervisor
                                                                        CPD Helicopter
               ---------------------------------------------------------------------------------

CALL TAKER:

    1. What facility did escape occur from (FCCCI or FCCCII or State facility)

    2. What was the inmate incarcerated for.

    3. Description of suspect that escaped and possible direction of travel.

    4. Determine if suspect was secured (handcuffed) prior to escape.

    5. Immediate notification of communications supervisor.

    6. If walk away from work release, it is a probation violation and not an escape.

DISPATCHER:

    1. Immediate dispatch. Use alert tone 1.

    2. APB broadcast; any car in the area of (name of facility).

    3. Notify patrol supervisor immediately.

    4. Immediate dispatch despite what officers are tied up on.

    5. After dispatch immediately move all responding officers to the TAC talk group. The TAC
    talkgroup will be made tactical until situation is secured.




                                                     111
                            CODE 68-LIVESTOCK ON ROADWAY
                                  Priority 4                    1 Officer
                        -------------------------------------------------------------

CALL TAKER:

    1. Ascertain type of animal (horse, cow) that is blocking roadway and creating a traffic problem.

    2. Attempt to find out from complainant if they are aware where the animal belongs.

    3. If owner is known attempt to contact owner by phone.

DISPATCHER:

    1. Dispatch district cruiser.

    2. Give as much information to officer as possible.




                                                    112
                          CODE 70-EMERGENCY NOTIFICATION
                                 Priority 4                       2 Officer
                     -------------------------------------------------------------------

CALL TAKER:

    1. Ascertain as to what type of emergency is involved.

    2. Information is usually to contact a party and have them call a relative in reference to family
    emergency. Get name of person we are to contact. Get name of person to call and number to
    call them at.

    3. If there is a death notification, make sure it is so indicated on the run card. Also indicate the
    person to be called; listing their name on the run card.

DISPATCHER:

    1. Dispatch district officer. Then have officer go to the LEADS or TAC talk group for further
    information.
    2. If the run entails a death notification send 2 officers. Again make both officers aware of the
    situation by having them go to a talk group other than main air to get all the information perti-
    nent to the run.

    3. The Chaplain will be sent only at the request of the officer on the scene of the emergency.




                                                    113
                   CODE 72-THREAT OR HARASSMENT COMPLAINT
                             Priority 4                           1 Officer
                     ----------------------------------------------------------------

CALL TAKER:

    1. Are the parties doing the threats or harassment still there.

    2. If parties doing the act are still there get a description of the suspects and note on the run if
    suspect(s) still there. Upgrade to priority 3.

    3. If the caller indicates there were verbal threats made then the call would be C/72 threat.

    4. If the caller indicates there were threats made by phone call would be C/72 phone threats.

    5. If the caller advised they received phone calls and continual hang-ups call could be C/72
    phone harassment.

DISPATCHER:

    1. Dispatch district car and have them go to a side talk group for additional information.

    2. If the call involved a suspect still on scene, threat or harassment, send 2 Officers.




                                                 114
                     CODE 74-HAZARDOUS MATERIAL INCIDENT
                              Priority 2                          3 Officers
                                                                  1 Supervisor
                                                                  FCEMA
                    --------------------------------------------------------------------

CALL TAKER:

    1. If a complaint is received on a hazardous material spill, ascertain as to the type of chemical
    involved. If the chemical type is unknown attempt to get a placard number.

    2. Ask the caller if the spill is from a tanker truck, residence, business. It is very important to
    get chemical name or if able the placard number to ascertain the chemical name.

    3. Immediately notify communications supervisor.

    4. Notify appropriate fire department for immediate response unless the initial call was from the
    fire department on the scene.

    5. If fire department is the caller ascertain where the command post is at so that officers can be
    dispatched to that location for further direction. Make notification to have cars respond to the
    command post.

DISPATCHER:

    1. Dispatch officers and supervisor to appropriate location (command post) or to the area of the
    scene. Also advise the officers if fire department is on scene or enroute.

    2. Advise officers responding to give information regarding the material involved if material is
    unknown. If material is known make sure officers are advised.

    3. Move all traffic a TAC talk group and make talk group tactical.




                                                   115
                                         CODE 76-MENTAL
                                  Priority 3                  2 Officers
                           ------------------------------------------------------

CALL TAKER:

    1. Why do they feel this person has a mental problem?

    2. Ascertain description of mental person and what they are doing.

    3. What is the location of the mental?

    4. Find out if the person has any visible weapons or if there is easy access to weapons.

    5. Is the person agitated easily, and if the person is currently under any medical care or taking
    any medication.

    6. In most cases, this code will be used in conjunction with another code.

DISPATCHER:

    1. Dispatch 2 officers to location of run.

    2. Advise officers if weapons are involved as well as what the subject might be doing. Also ful-
    ly advise the officers if the person is easily agitated or is in an agitated state.




                                                   116
                                   CODE 78-ALARM DROP
                                 --------------------------------------

CALL TAKER:

    1. Alarm company will call in a 12 A, you will have to ask where the alarm drop exists for the
    specific alarm. The run when the 12A information is filled out will include C/78 and where the
    drop is.

    2. Note what type of drop the alarm is.

DISPATCHER:

    1. Will dispatch the run and will then air the location and type of alarm drop.




                                                 117
                      CODE 80-TRAFFIC JAM OR ROAD BLOCKED
                     -------------------------------------------------------------------

CALL TAKER:

    1. Ascertain what is causing traffic jam, is it due to a disabled vehicle, traffic crash or objects on
    the roadway.

    2. Once information is obtained for any of the above, refer to the appropriate code for dispatch.
    Priority is based on how serious the situation is caused by the following reasons.

EXAMPLE:

    1. C/82 Disabled vehicle.

    2. C/2, C/4 traffic crash.




                                                    118
                                 CODE 82-DISABLE VEHICLE
                                   Priority 3, 4             1 Officer
                             -------------------------------------------------

CALL TAKER:

    1. Get make and description of vehicle. Registration if possible.

    2. Ask complainant if vehicle is blocking roadway and if it is occupied. If vehicle is occupied
    and /or blocking upgrade to priority 3 due to potential hazard.

DISPATCHER:

    1. Dispatch district cruiser to the scene.

    2. Advise officer if vehicle is blocking or occupied.




                                                   119
                                      CODE 84-OPEN DOOR
                              Priority 2                         2 Officers
                                                                 K-9 Unit
                            ---------------------------------------------------

CALL TAKER:

    1. Treat call as a possible 12A gathering all pertinent information necessary for officers to re-
    spond.

    2. Ask complainant where the door that is open is located in relation to the residence.

    3. Are there any vehicles near the residence or business and has anyone been seen in or around
    the residence. If yes, change code to 12A.

DISPATCHER:

    1. Dispatch 2 officers and K-9 to scene.

    2. If an officer is out on a check and finds an open door, send and additional officer. Again
    treating it as a possible 12A.




                                                   120
                                   CODE 84A-OPEN WINDOW
                             Priority 2                            2 Officers
                                                                   K-9 Unit
                           ------------------------------------------------------

CALL TAKER:

    1. Ask complainant where open window is located on residence or business.

    2. Ascertain if there are any vehicles or subjects near the residence or business that has the open
    window.

    3. Treat the call as a possible 12A.

DISPATCHER:

    1. Dispatch 2 Officers and K-9 unit.

    2. Air all pertinent information reference any possible vehicles or subjects that are close to the
    area of the run.




                                                   121
                                  CODE 86-TRAFFIC OFFENSE
                              -------------------------------------------------

DISPATCHER:

    1. When an officer makes a traffic stop, the officer initiated screen in the CAD system will be
    filled out as completely as possible to include: The location, district where the stop occurred,
    registration information, and color, make and model of vehicle if given.

    2. When the officer clears the run will be closed with the appropriate clearance code as given by
    the officer.

    3. If the vehicle will not stop, refer to chase directive.




                                                    122
               CODE 86A-MOTORCYCLE, ATV-MINI BIKE COMPLAINT
                                Priority 4                         1 Officer
               --------------------------------------------------------------------------------

CALL TAKER:

    1. Ask complainant what the vehicle is doing.

    2. How many subjects are in the vehicle, make and description of vehicle? Description of sub-
    jects in the vehicle.

    3. Vehicle direction of travel.

    4. Indicate if call involves more than 2 vehicles.

DISPATCHER:

    1. Dispatch district car advising what vehicle is doing, suspect description, direction of travel.

    2. If call involves more than 2 vehicles send 2 officers.




                                                    123
                                     CODE 88-BOMB THREAT
                              Priority 2                         With device
                                                                  2 Officers
                                                                  K-9 (Bomb dog)
                                                                   Patrol supervisor
                                                                  Without device
                                                                   2 Officers
                  --------------------------------------------------------------------------

CALL TAKER:

    1. Ask caller if a device (bomb) or possible device has been located. If so immediately notify
    communications supervisor. Upgrade to priority 1; notify appropriate fire department.

    2. If no device has been found ask how the threat was made; by phone or with a note. Ask if ar-
    ea has been checked.

    3. If by note, was any specific party or organization mentioned in reference to the threat. When
    is the bomb to go off according to threat?

    4. If threat comes from the suspect directly, try to keep the subject on the phone and listen close-
    ly for background noise; does the party sound intoxicated, are there any specific voice accents, is
    the caller young or old, male or female.

    5. Get as much information as possible so that the officers and the supervisor can be properly in-
    formed. Suggest immediate evacuation.

    6. Indicate if a device has or has not been located.

DISPATCHER:

    1. Immediate dispatch of officers to the scene.

    2. Move all dispatched officers to a TAC talk group if a device has been found making the talk
    group tactical.

    3. If no device has been found send 2 officers to the scene.




                                                    124
                      CODE 90-TRAIN DERAILMENT (ACCIDENTS)
                            Priority 2                               2 Officers
                                                                      Patrol supervisor
                 ---------------------------------------------------------------------------

CALL TAKER:

    1. Determine exact location of incident. Notify communications supervisor immediately.

    2. Did any explosions take place, or is there any gas vapor or smoke in area.

    3. Contact appropriate fire department for immediate dispatch.

    4. Are there any vehicles involved with the train and are there any known injuries. If there are
    injuries, ask how many are injured.

    5. Ask if there are any witnesses, if so, have them remain at the scene or close proximity.

DISPATCHER:

    1. Immediate dispatch of officers to the scene or proximity of the scene.

    2. When officer(s) mark on the scene, after a short period of time (2 min.) ascertain status. If
    situation is going to be a long investigation, communications supervisor will have all traffic
    move to a TAC talk group.

    3. Advise status of injuries if known to units responding.

    4. Advise communications supervisor if the run cannot be immediately dispatched.




                                                    125
4.04 SIGNALS




     126
1. CONTACT SHERIFF:

      Ascertain if Sheriff is to be called at the office, home, or location (phone number) to be reached
      at. Ask if phone number can be aired. If the Sheriff is at home have the officer call in for the
      home number.

3. CONTACT CHIEF DEPUTY:

     Ascertain where Chief Deputy can be reached. Ask if the number can be aired, if not have the
     particular officer call in for the number.
5. CALL COMMUNICATIONS:

      Aired when a particular officer or supervisor is requested to call for information or a phone num-
      ber that can't be aired.

7. REGISTRATION CHECK BY LICENSE PLATE

      Done on the SOLEADS talkgroup.

7A STOLEN CHECK BY LICENSE PLATE:

      Done on the SOLEADS talkgroup. If vehicle or license plates are stolen, officer will be asked if
      they are S/51. If the reply is no, then information will begin as either possible 36 (license plates)
      or 56 (vehicle). All information: License plate. VIN, Make, Model, and color will be checked.
      Advise officer that further confirmation will need to be done to verify as still stolen. An addi-
      tional car will be sent as back up.

9 INVESTIGATE THE COMPLAINT:

      A Signal 9 is our coverall run. It is to be used just as the name implies. “Investigate the com-
      plaint”. When no other code fits, it would be appropriate to use a signal 9. For example: “Signal
      9, meet the caller for a custody exchange” or “Signal 9, lockout.”

11 RECORD CHECK:

      Done through records for previous arrests by name, DOB, SSN, M/W, M/B, F/W, F/B.

11A RECORD CHECK-OUTSTANDING WARRANTS:

      Done through records by name, DOB, SSN, M/W, M/B. All checks are done on the
      SORECORDS talk group through records. If warrants (possible warrant) are ascertained, addi-
      tional back up can be sent due to a potential arrest situation existing.

13 SPECIAL DETAILS:

      Any runs where officers mark out as a S/13 will be to benefit dispatcher in knowing where the
      cruisers are at if needed.




                                                  127
15 WARRANTS:

     Whether a felony or misdemeanor (15F, 15M), two units will be utilized at all times unless it is
     determined that the person will run or access weapons, then send a K-9 unit first then or another
     cruiser if a K-9 unit is tied up. Get all pertinent information: Address of suspect, Name, DOB,
     SSN, physical description, warrant, case number, and who warrants are verified through.

17 MEET WITH PARTY:

     Determine location for the meet .

19 PHONE CALLS:

     All messages taken for any officer will be put into the CAD system. If a person needs to have an
     officer call, then call taker will:

     1. Get name of person to call.

     2. Phone number to be reached at.

     3. The officer who message should go to.

     4. If possible, try to ascertain what the call is in reference to.


19A MOBILE PHONE:

     If necessity arises to have an officer call another on a mobile the same message applies to the 19,
     only advise them to copy a 19A. If you need a particular supervisor or officer to call in and they
     have a mobile phone advise them (sig5-19A call in on your mobile).

21 PRISONER

     Whenever a cruiser has a 21 aboard, it will not be sent on or will respond to any runs.

23 OFF AIR TO EAT:

     Give location and phone number. If calls are holding, notify the communications supervisor.

25 RETURN TO HEADQUARTERS:

     Cruiser is to return to the substation.




                                                   128
27 EMERGENCY RUN (LIGHTS AND SIREN):

       Department members will respond to emergency type runs using warning lights and siren under
       the following circumstances:

       1. When authorized by a supervisor.

       2. Upon self-initiated activity such as a pursuit of a flagrant traffic violator, fleeing felon, etc. In
       all instances where the department member is involved in an emergency type run or pursuit, as
       specified above the radio dispatcher shall be notified.

29 EMERGENCY SQUAD REQUESTED:

       Need reason for request and location.

29A AIR AMBULANCE:

       Need reason for request and location.

29B FIRE DEPARTMENT (REQUESTED):

       Need reason for request and location.

31 WRECKER (REQUESTED):

     Need reason for request and location, license number.
33 CAR IN SERVICE:

       Available for dispatched runs.

35 ON PATROL:

       In assigned area.

37 CAR OUT OF SERVICE:

       No longer available for dispatched runs.

39 GIVE LOCATION:

       When a person is giving a location it will be exact street, address, intersection or cross street, and
       on what side of town. Also when a car is marked S/39 should always be given. A lot of times
       they will give their location after they have been dispatched.

41 ONE UNIT IN RADIO CONTACT:

       Only when a person has his radio on and in a position to answer will be marked in radio contact.




                                                     129
43 AT HOME:

     A person is to mark at home S/43 when he is at the address given to the department as his resi-
     dence.

45 CONTACT NEWS MEDIA:

     The news media will be contacted when directed by a patrol supervisor. The patrol supervisor
     will give informational release that will cover the incident but not hamper (or obstruct) the inves-
     tigation. When the news media calls in, the communications supervisor will only release infor-
     mation that has been given to him by the supervisor of the incident or the information discussed
     on the radio channels.

47 GET REPORT:

     When a person is sent to get a report it could be a criminal, traffic, missing, or incident report.
     Also included but not limited to inter-office correspondence, intelligent preliminary investiga-
     tions summary, witness statements upon clearing he shall clear code and forward paperwork.

49 RADIO REPAIR:

     A person who has problems communicating with the communications center due to technical
     problems with the equipment. If it is a single unit, the problem shall be documented and the pa-
     trol supervisor notified. If it is communication equipment the on-duty communications supervi-
     sor will be advised and take appropriate corrective action.

51 UNABLE TO ANSWER:

     When a person is (S/51, Cannot answer) he is in a position where his radio equipment is mal-
     functioning or he does not want radio traffic aired to him because of circumstances he cannot tell
     at this time.

55 CIVIL DEFENSE ALERT (EMA):

     A civil defense alert will be broadcast when conditions are so to cause distress and/or possible
     physical harm to a large amount of individuals as deemed by EMA.

57 ESCORT OR PARADE DETAIL:

     All persons working an escort or parade detail will advise communications about details such as
     time and location.

57A VIP DETAIL:

     All VIP details will be under direct command of the unit commander. A possible remote com-
     munications center will be established. Whenever this detail is to commence communications
     will be advised and given a written directive to follow.




                                                 130
59 COMPUTER DOWN (LEADS):

       Upon being made aware of LEADS being out of service the communications supervisor will be
       notified at this time. He will air on all channels S/59 upon the LEADS system coming back up
       in service. The communications supervisor will be notified and at this time he will air on all
       channels that LEADS is back in service.

61 PICK UP ANOTHER UNIT:
      When a unity calls in to be picked up the patrol supervisor will be notified as the name, unit#,
      time to be worked, and the location he is to be picked up. The patrol supervisor may then au-
      thorize a patrol unit to pick up the unit.

65 REQUEST DETECTIVE AT SCENE:

       The request could be for any situation that requires a detective for follow up.

65A EVIDENCE TECHNICIAN:

       The request would be for an evidence technician to respond for a crime scene investigation.

65B HOSTAGE NEGOTIATOR:

       Request made by a supervisor to have a hostage negotiator to respond to a barricade/suicide situ-
       ation.

65D K9 UNIT:

       A request for a K9 unit to respond to a scene for a search. The request would need to be made
       by a patrol supervisor. The request could also come from another department which would re-
       quire immediate notification of the communications supervisor.

65E CORONER:

       A request could be made to contact the coroner or that the coroner had arrived to a scene for an
       investigator.

65F PROSECUTOR:

       A request could be made by the courts or the court liaison to have a deputy or officer call a pros-
       ecuting attorney for a court case. The notification will be made to the officer to: "S/65F at 645-
       7483.

67 RUSH CALL BUT NO EMERGENCY:

       This particular signal could be aired when a run is dispatched or when an officer is given a phone
       number to call.




                                                   131
69 NARCOTICS COMPLAINT:
     All narcotics complaints shall be referred to the SIU (Special Investigations Unit) at 462-3318.
     Advise the caller that if they get a recording to leave a message.

71 CHANNEL CHANGE:

       When requesting a car to go to another channel.

85 FUEL STOP:

       Cars will mark enroute to the garage or to the patrol substation for fuel.

91 9-1-1 HANG UP:

       All calls that come into communications that involve a 911 call will require a CAD run. When
       the caller hangs up an attempt will be made to make contact with the caller back to find out what
       the problem is. All 911 hang ups will be a priority 2. See Section 2 for detailed procedures for
       handling 911 calls.

99 EMERGENCY TRAFFIC:

       When anyone airs traffic S/99, that unit will have the air until the situation is under control. It
       will be communications responsibility to periodically check up on the unit(s) involved. Once the
       situation is cleared, the dispatcher will then clear the channel advising all units the channel is
       clear for traffic.




                                                   132
                              FRANKLIN COUNTY
                               SHERIFF’S OFFICE


                          STANDARD OPERATING
                              PROCEDURES


                                  SECTION 5
                              FIRE DISPATCHING




                         See Attached Fire Manual For Specific Information
 Section 5 of the SOP is a general overview of “Fire Dispatching Principles” and “Common Terminolo-
gy”. The attached Fire Dispatch Manual is a much more informative manual that is to be followed when
                                        working the fire channel.


                                                133
                                FIRE DISPATCHING PRINCIPLES


5.01 The objective of the Franklin County Fire Dispatch is to promptly dispatch manpower and appa-
ratus to deal with fire and EMS emergencies. This response must not only be prompt, but appropriate to
deal with the reported emergency situation. Therefore, we must always be aware of the manpower and
apparatus availability of any fire department we dispatch for. Due to much experience in responding to
fires, vehicle accidents, and medical emergencies, plans have been put into place that require certain re-
sponses. These responses require cautious, conservative incident management which allows incident
commanders to plan their actions and avoid the need to clutter their mind and air waves with needless
details. If there is to be any chance of saving lives or property, the fire departments must respond
promptly with the proper manpower, apparatus, and equipment to deal with the emergency.

The plans mentioned in the above paragraph are part of a system of dispatching which use run cards.
These run cards are used to list predetermined responses to various alarms based on the following:
   1. the dispatcher’s interpretation of what type of emergency is reported
   2. The manpower on duty
   3. The apparatus available to respond

Dispatchers must also be familiar with the running card sequence, and the use of mutual aid without in-
put from the incident commander.




                                                   134
                DEFINITIONS 5.02

AIR CRASH             Specialized apparatus used for responses to
                      aircraft fire and crash emergencies. Equipment
                      with foam capabilities may be needed.

ALERT 1               Aircraft with trouble crash not expected.

ALERT 2               Aircraft emergency, plane in trouble, possibil-
                      ity of crash.

ALERT 3               Aircraft has crashed.

ALL CLEAR             No further life hazards exist at the scene. Indi-
                      cates that all occupants have been accounted
                      for, usually following a search or full account-
                      ing of all civilians from a building.

ARREST                Also called cardiac arrest or full arrest. Refers
                      to a patient whose heart and breathing have
                      stopped. Not to be confused with a police ar-
                      rest.

AIR SUPPLY            A type of apparatus which carries large air bot-
                      tles for filling smaller air packs on an emer-
                      gency scene. May be a rescue truck with air
                      capabilities or a special response truck.

BATTALION             Radio designation for the supervisory officer in
                      charge of a group of fire stations. May hold
                      the rank of Captain or Chief.

CODE 1                Patient is deceased.

CODE 44               Fire Fighter in trouble.

COMMAND POST          The physical location where the incident com-
                      mander is located.

EMERGENCY             Clear the radio and suspend all radio traffic for
                      a priority message.

EMS                   Emergency Medical Service.

ENGINE                Fire apparatus with a pump, which carries
                      hose, water and other tools.

EXTRA COMPANY         A special request from the incident commander
                      for specific additional resources.

                      135
FIRST RESPONDER      A fire company sent on an EMS run because it
                     is closer than the dispatched EMS unit. The
                     intent is to initiate basic life support prior to ar-
                     rival of the EMS company.

GRASS FIGHTER        Fire apparatus used to fight ground cover and
                     brush fires. Usually a four wheel drive vehicle
                     with a small water tank and pump for off road
                     use.

GOA                  Gone on arrival.

HAZMAT               A hazardous materials incident. Any incident
                     involving a substance posing a serious threat to
                     public safety or property. May range from a
                     chemical to a radioactive substance. Most
                     spills involve a fire or accident.

IN SERVICE           Available to respond to a call.

INCIDENT COMMANDER   The fire department member who is in charge
                     of and managing an emergency incident.

LADDER               Fire apparatus which carries ladders, ventila-
                     tion tools and other equipment to assist engine
                     companies on structure fires.

MEDIC                EMS apparatus which carries advanced life
                     support equipment.

MESSENGER ALARM      An emergency which is reported directly to the
                     fire station by a person.

OUT OF SERVICE       Company is unavailable for emergency runs.

PREVENTION           Radio designation for fire prevention officers.

RESCUE               Fire apparatus which carries special tools used
                     to remove victims who are entrapped in or un-
                     der some object. Some rescues are also air
                     supply trucks.

SQUAD                EMS vehicle which carries basic life support
                     equipment.

SIGNAL L             Location.

SIGNAL O             Last company leaving the scene.

                     136
SIGNAL X              Service run or non emergency response with-
                      out lights and siren.

SITUATION CONTAINED   The emergency is under control, but companies
                      will still be working on the scene. All con-
                      tained companies will be assumed “in service”,
                      except for those specifically designated “tied
                      up”.

STAGING AREA          A location near but somewhat isolated from the
                      emergency scene, used to have arriving com-
                      panies stand by and await an assignment. If a
                      staging area is designated by the incident
                      commander, its location shall be communicat-
                      ed to all responding apparatus.

STAND BY ALARM        An extra alarm which is dispatched to a staging
                      area to stand by. When a stand by alarm is
                      dispatched, the dispatcher shall be sure to send
                      all companies to the staging area as established
                      by the incident commander.

TANKER                A fire apparatus used primarily to carry water
                      in areas where no hydrants exist.

TIED UP               Unavailable for a call, usually due to being as-
                      signed to another incident.

WALK IN               A person has come to the fire station with a
                      medical emergency.

WORKING FIRE          An incident in which all responding companies
                      should be prepared to go to work on arrival.
                      Upon declaration of a working fire, the dis-
                      patcher shall automatically send a medic, res-
                      cue/air supply and the utility companies. Also,
                      the fire chief will be notified and will respond
                      at his discretion.




                      137
                                 5.03 DISPATCH OF EQUIPMENT


 The Franklin County Sheriff’s Office currently is under contract to dispatch the Hamilton Township
Fire Department. Dispatching is a critically important function, and the following procedures apply to
anybody performing dispatching duties.

       I. Receiving the call

          1. Obtain or verify the following information, (in this order)

              a. Address
              b. Nature
              c. Call back number
              d. Caller name

          2. Locate the address in the Master Address Guide

              a. Determine correct dispatch zone.
              b. For structure fires, note class of building (A or B).
              c. Note nearest cross street.

          3. Locate the proper response for this zone.

          4. Select the correct assignment, based on run type.

          5. If part or the entire first due assignment is unavailable, refer to the calling order in the
          manual, and substitute apparatus as needed to complete the assignment.

       II. Dispatching the call
           1. Pre dispatch all runs other than EMS runs. Pre dispatching is just stating the address and
       nature of the run prior to the actual dispatch of apparatus.

           2. Determine apparatus to be dispatched

           3. Activate the PA system (tones).

          4. State the following:

              a. Attention
              b. Equipment to be sent
              c. Address
              d. Nature of problem
              e. Repeat message second time
              f. Give cross street
              g. Assign to appropriate talk group.




                                                     138
5. Verify all equipment responses if they fail to mark enroute

   a. Verify after one minute daytime
   b. Verify after two minutes nighttime, by radio and telephone

6. As units mark enroute, repeat address to the first due company

7. As companies begin arriving on the scene of a fire, the first company will give a size up,
which includes the following information. The dispatcher shall repeat the size up to all other
responding companies.

   a. Radio designation of first arriving companies.
   b. Building description, including occupancy, number of floors, and construction type.
   c. Conditions present such as smoke showing.
   d. Person in charge of command post, their location, and the name of the Command.
   e. Location of accountability
   f. Action being initiated.

8. During an incident, especially prior to a situation contained, the dispatcher will carefully
monitor the radio and be prepared to dispatch additional resources as requested.

9. On incidents involving potentially violent scenes, the dispatcher shall notify the respond-
ing companies to stage at a location determined by law enforcement until the scene is se-
cured. When utilizing other fire departments, they shall be advised of the staging area also.
The appropriate police agency will accompany the fire department on the following type runs

   a. Dispatch police first on:

       1.   Shootings
       2.   Stabbings (Continued)
       3.   Domestics
       4.   Fights
       5.   Disturbances
       6.   Assaults
       7.   Overdoses
       8.   Suicides

   b. Dispatch fire department first on:

       1. Possible DOA
       2. Auto accidents

10. When utilizing mutual aid companies, the dispatcher will need to verify responses,
cancellations and other important information by phone, when radio communications are not
confirmed. Other agencies will also be advised as to which talk group to communicate on.

11. All incidents, even those where the incident is being handled by a mutual aid company,
will be promptly dispatched over the appropriate talk group.


                                       139
   12. When dispatched on an incident involving an explosive device, all companies will be no-
   tified and will refrain from using any two way radio communications while enroute to or on
   the scene. Upon arrival at the scene, the incident commander will initiate contact with the
   dispatcher by telephone if possible.

   13. On working fires, the dispatcher shall prompt the incident commander for a Personnel
   Accountability Report (PAR) at the 20 minute mark, and every 20 minutes thereafter until
   the situation is contained.

III. Mutual Aid

   1. Mutual aid is an agreement between Hamilton Fire and other fire departments within and
   adjoining Franklin County. When a mutual aid request is made, dispatch the requested appa-
   ratus if available.

   2. When mutual aid is requested, the fire department dispatched by the FCSO will respond
   on their dispatch talk group and move to the appropriate talk group or frequency of the re-
   questing fire department. The FCSO will keep the primary dispatch, en-route, in-service, in-
   quarters times only. All other times will be kept by the requesting fire department.

IV. Automatic Response

   1. Automatic response is an agreement between Hamilton Fire and other fire departments
   within and adjoining Franklin County. Columbus is the only department who will dispatch
   Hamilton Fire on Columbus Talk Groups. If this happens it is the responsibility of Hamilton
   Fire to notify County Fire of the runs location and apparatus responding. Automatic response
   may also be accomplished via telephone call from the requesting department. At that time
   the requesting department will be advised if the appropriate apparatus is available and if so it
   shall be dispatched.

   2. At no time is it acceptable for requesting departments to dispatch any fire apparatus on
   our talk groups. If this should occur it is to be documented and forwarded to the FCSO
   Communications Lieutenant.




                                           140
                                     5.04 RADIO OPERATIONS


The following procedures must be followed by County Fire dispatchers and fire personnel alike in order
maintain order on the radio.

       I. General Radio Operations

       All radio traffic directed to the fire dispatcher shall be addressed to “County Fire”. For lengthy
       transmission, fire personnel will mark “County Fire”, and wait for acknowledgment before pro-
       ceeding. For short transmission, it is not necessary to wait for acknowledgment. Whenever pos-
       sible, in an effort to minimize radio traffic, there will be a single transmission for a group of
       trucks. For non emergency traffic, if the fire dispatcher does not answer after two attempts, the
       companies should attempt to contact the dispatcher by telephone.

       II. Routine

       During routine operation, radio traffic will be kept to a minimum. All personnel will conduct
       themselves in a professional manner at all times when operating the radios. During a major inci-
       dent, radio traffic will be kept to an absolute minimum. During a large incident, face to face
       communications between firefighters will be the preferable method of communicating whenever
       possible.

       III. Emergency Communications

       In case of an emergency, personnel are to mark “EMERGENCY TRAFFIC”. This message will
       cause all other radio traffic to cease immediately, and that person is to be given top priority on
       the radio.

       IV. Marking enroute and First Responders

       Whenever responding from a location other than the regularly assigned fire station, companies
       shall mark responding and give their location. This will ensure that all arriving companies will
       know their arrival order. EMS companies should request a first responder if they are responding
       from outside their normal first in district. The dispatcher will send a first responder if one is
       available.

       V. Shootings/Stabbing/Domestic Violence.

       On incidents which companies have been sent to a staging area to wait for the police to secure a
       scene, companies shall attempt to contact the responding police agency on the appropriate talk
       group. If direct radio contact is not possible, the dispatcher will relay pertinent messages be-
       tween agencies.




                                                  141
VI. Informational messages

   1. The radio tone alerting and public address system will be tested every day. At 0700 the
   single tone is to be tested. At 1800 hrs all tones are to be tested.

   2. Hospital closings, openings and diversions will be announced via P.A. system during the
   hours of 0700 to 2000. Hospital information obtained after 2000 hours will be relayed to
   EMS companies as they mark en route on runs.

   3. Weather warnings that may have serious safety effects will be announced via radio PA
   and alpha pager when applicable. This would include tornado warnings, flood warnings etc.
   Less severe announcements, such as watches, need not be aired.

   4. Announcements regarding street closings, water shutdowns, and hydrants out of service
   will be conveyed by the telephone whenever possible.



                          5.05 GENERAL INFORMATION

I. Fire Chief notification: The dispatcher will automatically notify the fire chief or assistant
chief in the following cases:

   1. Situations which may involve future legal action, such as, shootings, stabbings, and sui-
   cides.
   2. Any vehicle accident involving fire department vehicles.
   3. Injured fire fighters.
   4. When department personnel are in danger.
   5. An evacuation has been ordered.
   6. When a working fire is in progress.

II. Discrepancies

Any discrepancy involving the dispatching process will be addressed by filling out a Communi-
cations discrepancy report. This report will be forwarded through the fire department’s chain of
command and to the FCSO Communications Lieutenant who will forward it to the fire liaison
supervisor for follow up. Fire personnel shall not contact the dispatcher to address the issue.

III. Report numbering

   1. Fire runs will be logged in accordance to the State Law. Anytime an engine is dispatched
   on a run it will get a fire run number.
   2. EMS runs will be logged on EMS dispatches, An EMS run number is not needed on fire
   runs, unless a patient is treated or transported from a fire scene. This is the OIC responsibil-
   ity as to whether a run number will be added to the EMS log.
   3. Consecutive numbers will be used for fire and EMS regardless of the incident.




                                           142
IV. Apparatus Numbering system

The fire departments in Central Ohio have adopted a numbering system which allows easy iden-
tification of apparatus jurisdiction based on its number. This system is outlined as follows:

   1-49       Columbus Fire
   50-59      Grandview Heights fire
   60-69      Clinton Twp. Fire
   70-79      Upper Arlington Fire
   80-89      Norwich Twp. Fire
   90-99      Washington Twp. Fire
   100-109    Worthington Fire
   110-118    Westerville Fire
   119        Minerva Park Squad
   120-129    Plain Twp. Fire
   130-139    Mifflin Twp. Fire
   140-149    Jefferson Twp. Fire
   150-153    Whitehall Fire
   154        DCSC Fire
   160-169    Truro Twp. Fire
   170-179    Hamilton Twp. Fire
   180-189    Madison Twp. Fire
   190-199    Franklin Twp. Fire
   200-209    Jackson Twp. Fire
   210-219
   220-229    Rickenbacker Port Authority Fire
   230-239    Pleasant Twp. Fire
   240-249    Prarie Twp. Fire
   400-410    West Licking Fire




                                         143
FIRE DISPATCHING TRAINING GUIDE




              144
                                        TABLE OF CONTENTS

I. Introduction to Fire Dispatching

II. Basic Information
      Geography
      Stations
      Equipment
III. Call Taking
      Types of Runs
      Terminology
IV. CAD and Radio Operations
      Radio Equipment
      CAD Codes and Procedures
V. Determining Equipment
      Medic and Fire Runs
      MAR
VI. Miscellaneous
      Closing Calls
      Special Scenarious
VII. Contact Information
VIII. Quizzes




                                      I. Introduction to Fire Dispatching

The Fire Dispatcher is primarily responsible for dispatching medical and fire emergency equipment.
This quite broad description encompasses many minute details that are contained in this guide. The Fire
Desk is set up so that the dispatcher does not have to make any personal judgment calls – every decision
has already been made. The dispatcher simply must follow the stepwise process to categorize emergen-
cy calls, select and dispatch the appropriate equipment, and document important details as our personnel
respond to calls.

This guide is to serve as a supplemental training resource to the trainer’s own knowledge and experi-
ence. The information contained within was compiled from the author’s personal experience, township
personnel, and other sources of information in the communications room. The information was verified
as much as possible to ensure its accuracy. If any discrepancies arise confirm the correct response with
the appropriate station.




                                                   145
                                          II. Basic Information

                                      TOWNSHIP GEOGRAPHY

Hamilton Township’s boundaries are Williams Rd. (north), Scioto River (west), Franklin / Pickaway
County line (south) and approximately Alum Creek Rd (east). The township is divided into five differ-
ent zones. Rohr Rd and Lockbourne Rd splits the township into approximate quadrants (A, B, C, D) and
Zone E is the area south of SR 317 and approximately one mile west of the Hamilton/Madison Town-
ship border. Hamilton Township’s major features are:
    1 Roadways
        North / South:SR 23, Parsons Ave, Lockbourne Rd, and Alum Creek Dr
        East / West:Williams Rd, I-270, and SR 665/317
    2 Rivers
        Scioto River
        Big Walnut Creek
    3 Parks
        Hoover Y Park (Rohr Rd / Bixby Rd)
        Lancaster Park (Lisle Ave / New Scioto Valley Rd)
        Hamilton Township Park (Rohr Rd / Lockbourne Rd)
               o Keep in mind every township probably has at least one park named ‘Township Park’
    4 Villages
        Reese (Obetz-Reese Rd / Rathmell Rd)
        Lockbourne (Canal Rd / Rowe Rd)
        Shadeville (SR 665 / SR 23)
    5 Schools
        Hamilton Township HS (4999 Lockbourne Rd)
        Hamilton South Elementary (6737 Shook Rd)
        Hamilton Township MS (775 Rathmell Rd)
        Hamilton Intermediate (5132 Parsons Ave)
        Hamilton Township Elementary (2047 Hamilton Ave)
    6 Other points of interest
        Rickenbacker Airport (southeast corner)
        Scioto Downs (SR 23 NO SR 317)
        Columbus Motor Speedway (Williams Rd WO Alum Creek Dr)
        St. Joseph Cemetery / Southerly Wastewater Treatment Plant (SR 23 / Rowe Rd)
        Fernwood Cemetery (Rowe EO Morehead Rd)




                                                146
                                          II.   Basic Information

                                           FIRE STATIONS

Hamilton Township has two fire stations. Each piece of equipment is usually staffed by three personnel
and therefore only one piece of equipment can be used at one time. Other area fire departments’ equip-
ment is usually staffed by two personnel and therefore is able to use more than one piece of equipment
from each station (double-manning). The 173 equipment will not be dispatched; it serves primarily as
backup equipment.
Rickenbacker Fire is not our fire department. However, we can dispatch their equipment as needed. We
primarily use their rescue as a first responder for medic runs and their engine on mutual aid/full assign-
ments. Any other requests (i.e. mutual aid for Pickaway County or CFD) should be approved prior to
dispatch to ensure the equipment is available – their number is in the CAD rolodex.
    1 Station 171 is located at 1460 Obetz Rd
         Medic 171
         Engine 171
         Resource 171
         Medic and Engine 173
    2 Station 172 is located at 6410 Lockbourne Rd
         Medic 172
         Engine 172
         Ladder 172
         Grass Fighter 172
         Boat 172
         Car 172
    3 Rickenbacker Fire is located on the base
         Rescue 221
         Engine 221
         Tanker 221
         Haz-Mat 221
    4 Station 22 (CFD) is located on Parsons Rd NO Williams Rd
        Medic 22
        Engine 22
        Ladder 22
        Boat 22
    5 Station 203 (JTFD) is located on SR 665 WO Hoover Rd
        Medic 203
        Engine 203
    6 Station 181 (MTFD) is located at 4567 Firehouse Ln
        Medic 181
        Engine 181


                                                HOSPITALS

                                                     147
   1 Doctor’s West5100 West Broad St.
   2 Grant111 South Grant Ave.
   3 Mount Carmel East6001 East Broad St.
   4 Mount Carmel West793 West State St.
   5.Ohio State University450 West 10th Ave.
   6 Ohio State University East1492 East Broad St.
   7. St. Anne’s500 South Cleveland Ave.
   8. Children’s Hospital700 Childrens Dr.
   9. Riverside3535 Olentangy River Rd.
   10. Berger Hospital (Circleville)600 North Pickaway St.


                                         II. Basic Information

                                          FIRE EQUIPMENT

Hamilton Township has a wide variety of fire equipment for different emergencies. Included with the
equipment descriptions are the CAD abbreviations used in the command line:
   1 Medic – Primarily provides life support and can transport to a hospital if necessary
   2 Engine – Primarily fights fires (carries limited amount of water, hoses, ladders, axes, and other
      tools. Can also serve as a rescue)
   3 Ladder – Primarily provides support to engines (carries additional ladders and other gear)
   4 Rescue – Primarily provides ability to rescue victims from entrapment (carries jaws-of-life and
      other gear)
   5 Resource – Primarily provides support to other companies and can provide rehab and command
      capabilities (can carry air tanks, haz-mat, and other gear)
   6 Boat – Provides ability to respond to water emergencies
   7 Grass fighter – Primarily provides ability to respond to grass and wild land fires and any run that
      is inaccessible to engines
   8 Tanker - Supplies engines with water (usually only used when hydrants are unavailable)
   9 Chief - The Boss. Usually goes on full assignment runs
   10 Car - Runs errands and other miscellaneous tasks

        Columbus Fire has more specialized equipment for more drastic situations:
   11   Haz-Mat - Cleans up dangerous chemical spills or radioactive substances
   12   Battalion Chief – CFD’s version of our chief
   13   Cave-In - Rescues victims from debris entrapment
   14   Air Supply – Refills individual oxygen canisters
   15   Bomb Unit – Safely detonates explosive devices




                                                  148
                                            III. Call Taking

                                           TYPES OF RUNS

                                            MEDIC RUNS

    A medic run is basically any call that involves personal illness or injury and might require a
transport. Most medic runs can simply be categorized as either an ill person (internal condition) or an
injured person (external condition). However during dispatch as much information should be provided
as long as the dispatch remains concise. The more normal runs include:
     Ill person
            o Chest pains
            o Difficulty breathing
            o Possible heart attack (PHA)
            o Possible stroke
            o Ill diabetic
            o Low or high blood pressure
            o Vomiting
            o Labor or pregnancy complications
            o Choking
            o Unconscious person
            o Pacemaker check
     Injured person
            o Injured from a fall
            o Auto accident
            o Injured from anything else that was accidental

      Special Runs
          o Suicide attempt
          o Possible DOA
          o Injured from a fight/domestic
          o Stabbings or cuttings
          o Shootings
          o MCI (Mass Casualty Incident) (i.e. plane crash)
          o Elevator emergencies/entrapment

                                                 FIRE RUNS

         A fire run is basically any call that requires any equipment other than a medic be dispatched.
Most fire runs can simply be categorized as simple (3 or less pieces of equipment, usually engines) or
full assignment (4 or more pieces of equipment) runs. Full assignments can be further divided into resi-
dential (A assignment) which includes 2 engines, 1 ladder, and 1 medic and commercial assignments (B
assignment) which includes 3 engines, 2 ladders, and 1 medic. Examples of runs include:
     Simple Fire Runs
             o Auto accidents (note: the closest medic and an engine is sent)
             o Small auto fire
                      If it is a semi or a RV then it is a large auto fire
                      If vehicle near a building then full assignment

                                                  149
       o Carbon Monoxide (CO) check
             If anyone on scene has symptoms of poisoning (headache, vomiting, lethargy, or
                unconscious) then it is CO poisoning
       o Foreign odor
             If gas or smoke is smelled then it is a gas leak or odor of smoke, respectively
       o Fuel spill


                                              III. Call Taking

                                             TYPES OF RUNS

                If it is a hazardous substance then it is a Haz-mat spill (send Haz-Mat also)
        o Grass fire
                Any grass or wild land fire that is inaccessible by other equipment
        o Out fire
                Any active fire that goes out on its own
        o Pole fire
        o Lines down
        o Search and rescue
        o Service runs
                Any miscellaneous run
        o Open or unauthorized burn
        o Anything on fire not next to a building
                If next to a building then full assignment
   Full Assignment Runs
        o Anything on fire next to a building
        o Bomb threat
                A FD bomb threat is only when a device is found
        o Building collapse
        o CO poisoning
        o Aircraft alert (M171 and L172 are sent to all alerts)
                Alert 1: Aircraft in trouble
                Alert 2: Aircraft is going to attempt crash landing
                Alert 3: Aircraft has crash landed
        o Explosion
        o Report of smoke
                Smoke seen
        o Report of fire
                Flames seen
        o Fire alarm
                Triggered by smoke, heat, and other various elements
        o Gas leak
        o Haz-Mat spill
        o Odor of smoke
        o Tornado emergency
        o Train derailment
        o Vehicle into building
                Only if vehicle actually enters a building and there is possible structure damage

                                              150
           o Water rescue (drowning)
           o Water flow alarm
                Triggered by water flowing through building sprinkler systems




                                                III. Call Taking

                                              TERMINOLOGY

       Fire departments use unique codes and signals, although there are a few that are shared with law
enforcement. The following codes and signals are used on the fire channel:
    Code 44Firefighter in trouble
    Code 1 or 16Victim declared dead
    Code 24Victim is drunk
    Signal LLocation
    Signal TTime
    Signal XNon-emergency response
    Signal OLast company leaving the scene

       Fire departments also use distinct terminology. The following terms are used on the fire channel:
      All clear
           o No victims inside structure
      Arrest
           o Victim’s heart has stopped beating
      Command post
           o Position occupied by the OIC
      Companies
           o Pieces of fire or medical equipment
      Diverting
           o When area hospitals are full and can no longer accept incoming patients
      OIC
           o Officer in charge / incident commander responsible for managing an emergency scene
      GOA
           o Victim is no longer on scene
      In service
           o Unit has cleared the scene and available
      Messenger alarm
           o Citizen that reports an emergency directly to a fire station or company
      Situation contained
           o Scene is under control and cancel companies not on scene
      Companies
           o Pieces of equipment


      Rapid Intervention Crew (RIC)

                                                  151
          o An extra company that will stand by at a scene to immediately assist in case personnel
              fighting an active fire need a break to avoid exhaustion
      Staging area
          o Location near the scene where companies wait for police to secure the scene
      Storm mode
          o Plan to decrease likelihood of tying up full assignments on possible false alarms – one
              piece of equipment is sent per emergency. The OIC will activate/deactivate as needed
      Hospital diversion / Emergency transport plan
          o Plan to evenly distribute victims to area hospitals. CFD will air the activation and any
              medic that transports must use a specified channel to receive their hospital




                                            III. Call Taking

                                            CALL TAKING

There are a few basic pieces of information that must be obtained for medic and fire runs. This neces-
sary information ensures the proper equipment is sent and to prevent our personnel from being harmed.
Although it is better to send more equipment than not enough, we do not want to tie up equipment un-
necessarily.
     Medic Runs
           o Auto accidents
                     If the caller is a passerby and did not observe gross injury then it is a 2
                     If the caller is on scene have them ask the victims to verify if a 29 is needed
           o Other runs
                     Is the victim conscious and/or responsive?
                             If not then two medics must be dispatched
                     Is the victim breathing / have a pulse?
                             If not then start CPR if you have been certified (optional)
                     Was there any violence or weapons involved?
                             If so then companies must be advised to stage
     Fire Runs
           o Normal runs
                     Is the object on fire near a building?
                             If not then normal equipment
                             If so is the building a single house or a commercial or apartment building?
                                   o If residential then a residential assignment should be dispatched
                                   o If commercial then a commercial assignment should be dispatched
                                            Make sure the caller is advised to evacuate everyone from
                                               the structure immediately




                                                  152
                                      IV.   CAD and Radio Operations

                                            RADIO EQUIPMENT

Hamilton Township Fire has two channels: Hamilton Dispatch and Hamilton Fireground. Hamilton
Dispatch is used for all dispatching and typically for all other radio traffic. During extreme incidents in-
volving a lot of radio traffic (i.e. double full assignment runs) Hamilton Fireground should be used.

Columbus Fire has quite a few channels, and several have relevance to Hamilton Township. All medical
and fire equipment is dispatched on w10Fire. If dispatched, our medics will respond on 8-Delta and our
fire equipment will almost always respond on Battalion 4 Fireground (rarely on Battalion 6 Fireground)
If Battalion 4 is unavailable then Battalion 4 Alternate would be used.

Station tones are used during dispatch to alert personnel about the run. At any given time our personnel
could be playing basketball, cleaning equipment, eating, or sleeping. The tones give them time to pre-
pare to copy the run, get dressed, and load up the equipment. The tones are activated by selecting the
safety switch (scissors), selecting the appropriate station call, and then keying up. Remember to wait
until all tones have sounded before dispatching.
     Station Call (single tone): Used to dispatch one station when the other station is not tied up OR
         used to dispatch one station when RS221 is also being dispatched
     All Call 1 (double tones): Used to dispatch both stations OR used to dispatch one station and
         when the other station is tied up OR used to dispatch mutual aid when both stations are tied up
     All Call 2 (triple tones): Used to dispatch working fire calls (i.e. report of fire)
             o Any full assignment runs, unless none of our equipment will be dispatched, should in-
                 clude a pre-dispatch. This serves as an additional heads up prior to the tones that we have
                 a full assignment run.

      Fire equipment has its own identification numbers. An example ID is “00717150”. The first
number (7) is to be ignored. The second set of three (171) is the station. The last two (50) is the equip-
ment. Rickenbacker’s station ID is 179 and their rescue ID is 61. Other equipment ID:
           10Engine
           50Medic
           20Ladder
           60Chief
           05Car
           70Grass fighter




                                                    153
                                    IV. CAD and Radio Operations

                                  CAD CODES AND PROCEDURES

The following are abbreviations used in the command line:
    MMedic
    EEngine
    LLadder
    GFGrass fighter
    BOATBoat
    RSRescue
    RESResource
    CHChief
    BBattalion Chief
    CCar
    TANKTanker
    NCDNew call dispatched
    NCENew call en route
    NCONew call on scene
    DDispatched
    DEDispatched and en route
    DEODispatched, en route, and on scene
    EEn route
    OSOn scene
    EHEn route to the hospital
    HOSAt the hospital
    ISIn service
    IQIn quarters
    CClear
    LLog

New Call codes (NC_) are used when a station marks on a call in which a CAD card does not yet exist.
For example, M171 marks on the air that they are responding to an ill person at 975 Rathmell Rd. In the
command line enter M171 in the first box and NCE in the second box. At this point the command line
automatically changes to the standard three-box set for addresses. In the first address box enter 975 and
in the third enter Rathmell. Tabbing should automatically geopopulate the address and enters the call in-
to the CAD.

         For existing CAD cards stations must be dispatched, en route, and on scene in order (a station
cannot be placed en route if they have not been placed as dispatched). For example, we have a run for
an ill person at 975 Rathmell Rd and before we can dispatch them M171 marks on the air responding to
that same call. In the command line enter M171 in the first box, DE in the second box, and the CAD
call number in the third box. Once a unit is assigned to a call the CAD number does not have to be reen-
tered with each command.


       The log command is one of the most overlooked parts of dispatching fire. Logging comments
not only records events that occurred during a run but also provides a time frame of those events. In-

                                                  154
formation that should be logged includes any action a company requests you do (also log when complet-
ed), any prominent comments (situation contained, code 1, arrest, etc.,), and any actions that are not au-
tomatically recorded (i.e. not on the CAD – activating alpha mate, calling CFD for mutual aid, etc.)




                                        V. Dispatching Equipment

                                        MEDIC AND FIRE RUNS

        On a typical medic run the medic is dispatched, marks en route, and arrives on scene. If the
medic does not transport then the medic will mark in service and then return to quarters. If the medic
does transport then the medic will mark en route and at the hospital. The medic will usually call the Fire
Desk to get a run number and times. When they are clear they will mark in service and then return to
quarters.

       Some transports will require additional manpower en route to the hospital. For this to occur a
second company must be on scene. If the second company on scene marks out of service for mutual aid
due to manpower then usually their missing manpower is with the medic. When the transporting medic
marks in service from the hospital they will return the extra manpower to their original station.

         On a typical fire run the equipment is dispatched, marks en route, and arrives on scene. If it is a
simple run personnel will attend to the emergency and then mark in service and return to quarters. If it
is a full assignment then the first company on scene will give a size up. The size up will include the
type of building, construction material, anything showing, who has command where the command post
will be located, and what actions will be taken. The dispatcher must repeat the size up for the benefit of
the responding companies.

        Once command is established all communication regarding the incident will be addressed to the
incident commander (i.e. “County fire to command”). If it is a working fire the dispatcher must request
PAR (personal accountability report) every twenty minutes. This is to ensure our personnel are account-
ed for during the emergency. PAR is conducted by notifying command you are requesting PAR. The
commander will then request PAR from all companies on the scene. If everyone is accounted for then
command will advise you he has PAR. As with any run important details such as this should be logged
on the run. Also make sure gas and electric companies are advised of the incident and dispatch units as
quickly as possible. Otherwise our companies, who will be tired and hungry after fighting a fire, will
have to wait for them to arrive on scene. Once the emergency has been resolved the companies will
mark in service (usually signal O) and return to quarters. Occasionally equipment will have to go to the
other station for equipment prior to returning home.

When it is announced that the dispatcher has a run:
  1 Determine equipment required
       If victim is unconscious, unresponsive, or not breathing then send both medics
  2 Determine zone of victim’s location
       Zone E - Send RS221 as a first responder to ALL medic runs

           o The Rescue is sent because Zone E is still considered base housing. During mutual aid
             runs the rescue can also serve as the mutual aid engine instead of having to send a medic,

                                                    155
                  the rescue, and a MAR engine.
      3   Check to see if the proper equipment is available
      4   Dispatch equipment
           Drop proper tones
           Dispatch
              o Give company dispatched, location of call, and nature of call two times (3 times on C
                  company)
              o Give additional information if necessary and the ‘time out’ time
                               Example: “Attention Medic 171 Insulfoam 4849 Groveport Rd. on an in-
                                  jured person, Medic 171 Insulfoam 4-8-4-9 Groveport Rd. on an injured
                                  person, go to Dock number 5, time out 18:02”
           If equipment does not mark en route after one minute (two minutes at night) then call each
              station to ensure the dispatch was heard over the PA system.
      5   Run numbers and logs
          Per state law each fire department uses run numbers to track the number of runs per year. The
run
                                        V. Dispatching Equipment

                                        MEDIC AND FIRE RUNS

numbering rules apply to every department. We will assign a run number ONLY when our equipment
marks en route to a run (if they are cancelled while still in quarters no number is assigned). Occasional-
ly
Rickenbacker equipment will mark out on a run and will request a run number for their records. If no
Hamilton equipment goes with Rickenbacker, or any other agency’s equipment, then no number is as-
signed.
              o An EMS number is assigned ANYTIME our medic responds to a medic run OR a sta-
                   tion has a walk-in, regardless if they eventually transport.
                        An EMS number will also be assigned when our medic responds to a fire run
                           and transports victims on the scene. If there are doubts whether to assign a
                           number in this case ask the OIC.
              o A Fire number is assigned ANYTIME our equipment responds to a fire run.
                        If for some reason the station decides to take the medic on the run then it will
                           still get a fire number
                        If our engine and our medic responds to an auto accident then both an EMS
                           and a Fire numbers is assigned




                                        V. Dispatching Equipment



                                                   156
                                     MUTUAL AID REQUESTS

      Columbus Fire has the ability to dispatch our equipment and vise-versa. This occurs when the
equipment that is normally dispatched to a certain location is tied up on another run.
    When another agency requests our equipment get the following information:
          o Which equipment they want
                    CFD often forgets that we can’t double-man equipment and will request E171 and
                      M171. Remind them they can have either-or and offer the other station’s equip-
                      ment if they are available.
          o Where the equipment is going
          o What the nature of the call is
          o What other equipment, if any, is going
          o What channel the equipment needs to respond on

      During dispatch, in addition to the normal information, state it is a mutual aid run, what other
equipment if any is responding, and what channel to respond to
          o Example: “Attention Medic 171 3514 Leach Rd mutual aid with Columbus on an ill per-
              son, Medic 171 3-5-1-4 Leach Rd mutual aid with Columbus on an ill person, going with
              Medic 22, go to the rear door, time out 18:24”

      When we must request another agency’s equipment:
         o If both stations are tied up:
                         If both stations are on the same run mark them to see if one can clear for
                           the new run
                         Determine zone and check list of replacements
                               o Mutual Aid for a medic run is composed of an engine and a medic
                                    (not two medics as would normally be dispatched).
                                        If MAR for Zone E then send 1 MAR medic and RS221
                         Call MAR dispatchers to check availability (see attached list of agencies)
                               o Give equipment needed, location and nature of call, channel to re-
                                    spond to, and cross street
                         Once mutual aid equipment is known then dispatch those units on Hamil-
                           ton Dispatch (give information only one time for the benefit of our sta-
                           tions, CFD will provide the full dispatch to their equipment)
                               o Remember that any MAR dispatch will use the All Call (double
                                    tones)
         o When only one station is tied up:
                         Determine zone and check list of replacements
                               o Mutual Aid for a medic run is composed of an engine only and not
                                    another medic (not two medics as would normally be dispatched).
                                        If MAR for Zone E then send 1 MAR medic and RS221
                         Immediately dispatch our available equipment using the first MAR re-
                           placement on the list
                               o It is important to get help responding as quickly as possible.
                                    Check with the MAR dispatcher for availability only after our
                                    equipment is responding
                         Call the MAR dispatcher to check availability and provide the necessary
                           information

                                                 157
                                       VI. Miscellaneous

                                       CLOSING CALLS

   MAR - Any MAR will have this disposition. If our medic(s) transport then note that and the
    hospital transported to in the comments section
   Patient Transported - When the victim is transported (put name of hospital in comments)
   Patient Refused - When victim refuses transport (if going by personal vehicle put note in com-
    ments)
   Call cancelled - When station is cancelled per the caller prior to arriving on scene
   Gone on Arrival - When victim has left the scene without canceling
   Code 1 - When victim has died
   Report Taken – When equipment documents a call without taking any action
        o Typically used for out fires and cancelled water flow or fire alarms
   Signal O – When equipment marks in service with ‘signal O’




                                              158
                                            VI. Miscellaneous

                                         SPECIAL SCENARIOS

      Walk-ins
       Sometimes citizens will drive themselves to the station instead of waiting for the medic to drive
   to them. When this occurs the station will mark as being tied up with a walk-in. Tone out the walk-
   in and state which station is tied up with the walk-in. This lets the other station know they are tied
   up.

      Staging Required
     Medic runs involving weapons or violence must be handled differently than normal runs our fire
personnel have no way of defending themselves. Medics responding to any call that carries a risk of
danger should be notified during dispatch to wait for the police. The medics will then mark with their
staging location, which is usually a few blocks away from the scene. On these calls ensure East Dis-
patch knows your equipment is staging and has deputies responding to secure the scene for the medics.
These calls should include a small amount of detail so the medics understand the potential risk involved
(i.e. ‘injured from a fight’ instead of ‘on an injured person’). Medics should stage when responding to
these calls:
          Fights
          Domestics
          Stabbings or cuttings
          Fights
          Disturbances
          Assaults if the suspect is still on scene or their location is unknown
          Overdoses / suicide attempts

    Major Runs
         Serious medic runs are those involving shootings, stabbings or cuttings, and successful suicides.
Both medics will be dispatched on major runs due to the seriousness or severity of injuries. These runs
should be put out the same as East Dispatch (i.e. ‘on a shooting’ instead of ‘on an injured person’) so
that the medics will respond directly without calling in to ask why a second medic was dispatched on an
injured person.
         Any medic runs on a 16 / dead person should be put out as ‘a possible DOA’. Even if the caller
states the victim is blue and rigid they are considered alive until a medic pronounces the victim dead. If
the dispatcher is unsure whether the seriousness of the run requires notification of the Chief ask the OIC.

      Notification
       Notify the Chief for the following runs:
   1   Calls that may involve future legal action
   2   Any accident involving equipment
   3   Any personnel injured during a call
   4   Any 44’s or if an employee is involved in a civil disturbance
   5   Any evacuations ordered on a scene
   6   When working fire is in progress
   7   Any fatal fires
   8   Any damage to township property


                                                   159
     Rescue 4 and Specialized Equipment
    Certain calls require Rescue 4 to be dispatched in addition to the normal assignment. These calls are
report of a fire, explosions, overturned semis, and vehicles into buildings. If a rescue is part of the nor-
mal assignment for that call then Rescue 4 will replace the original. Some full assignments have addi-
tional specialized equipment attached due to the nature of the call:
            1 Bomb Threat - Include Bomb Squad
            2 Building Collapse or Tornado Damage - Include Cave-In
            3 Haz-Mat - Include Haz-Mat
            4 Water flow - Include Rescue (doesn’t have to be R4)


                                              VI. Miscellaneous

                                           SPECIAL SCENARIOS

     Hospital Diversions
    When individual hospitals are diverting they should notify the dispatcher on the Hamilton Twp Fire
line. At the beginning of each shift always verify with CFD which hospitals are currently diverting.
Usually CFD airs that information on both w10Fire and 8-Delta. When this occurs select Station Call
(single tone) and air “disregard the tones, disregard the tones, Mount Carmel East is now diverting,
Mount Carmel East is diverting at 20:31”
    1 If this occurs after 21:00 hours then hold the information until a unit marks on the air and then
        notify of the diversion
    2 If several hospitals are diverting then CFD will activate the Hospital Diversion Plan or Emergen-
        cy Transport Plan. This rotates hospitals so that incoming patients are distributed evenly among
        the area hospitals. Before any medic transports they will be assigned a hospital on the specific
        CFD channel. Notify the stations using the same procedures.

    Map Book (white binder)
   The map book is the same as the ones carried in our equipment. It contains streets, traffic lights,
businesses with their addresses, apartment buildings, bodies of water, and other important information.
During emergencies that might require evacuation a station might request dispatch to assist in clearing a
contaminated area.
   For example an engine marks on the scene of a fuel spill at the Duke and Duchess at Williams Rd
and Alum Creek Dr and requests extra companies for a haz-mat spill. The engine also marks dispatch
and refers to ‘map 12’ and requests all buildings to the southwest of the spill, due to the direction of the
wind, be contacted and evacuated. Dispatch would then attempt to contact the Columbus Crew Training
Center as well as air the information for Obetz officers.




      RIC Dispatching

                                                    160
    During working fires command might request RIC equipment to be added to the call (i.e. ‘command
to county fire, add a RIC engine and a RIC medic to the run’). RIC companies are normal pieces of
equipment; the normal procedure is followed in determining and dispatching/requesting MAR. Howev-
er, once the RIC companies mark responding, be sure to advise them that they are RIC equipment. Oth-
erwise, they might assume they will be helping with the actual fire instead of standing by to assist in
case there is a 44 or an evacuation.

     Drownings
    When dispatching drownings send Boat 172 and Medic 171 (plus the rest of the assignment). Sta-
tion 172 will pull the boat with the grass-fighter and will also take the ladder for additional equipment.
The ladder will not be fully manned and thus will not count as actual equipment sent. Therefore Boat
172 (which includes the grass-fighter and ladder), Medic 171, a second boat, an engine, a ladder, and a
rescue should be dispatched.




                                                   161
                                  VII. Contact Information

                                           AGENCIES

Station numbersAgencyDispatch phone number

1-49 CFD221-2345
50-59 Grandview Hts488-3157
60-69 Clinton Twp221-2345
70-79 Upper Arlington451-9700
80-89 Norwich Twp876-7353
90-99 Washington Twp889-1112
100-109Worthington885-9555
110-118Westerville882-2213
119   Minerva Park221-2345
120-129Plain Twp471-4444
130-139Mifflin Twp471-4444
140-149Jefferson Twp471-4444
150-153Whitehall855-7544
154   DCSC
160-169Truro Twp471-4444
170-179Hamilton Twp
180-189Madison Twp221-2345
190-199Franklin Twp221-2345
200-209Jackson Twp277-1710
220-229Rickenbacker492-4111
230-239Pleasant Twp277-1710
240-249Prairie Twp878-5366
400-410West Licking740-345-2345



                                  IMPORTANT NUMBERS

South Central Power800-282-5064 EXT 6277
Columbus Municipal Electric645-7627
American Electric Power888-237-2221
 AEP is usually in zones A and B
Chemtrec800-424-9300
Columbus Southern Power800-282-5064
 CSP is usually in zones C and D
Columbia Gas800-344-4077 EXT 2

                                             162
Red Cross253-7981
Life Flight800-770-6181
Arson Investigator
Lieutenant Doug Lane986-8225



                                        VIII. Quizzes

                                     Quiz #1: Terminology

Match the term with its meaning.

Situation Contained

Unavailable for dispatch

Code 1

Firefighter in trouble

Arrest

Last unit leaving scene

Staging

Victim’s heart has stopped beating

Storm Mode

Scene is under control

44

Victim went to station

Tied up

Waiting for police to secure scene

Signal O

One company per emergency

Walk-in

Victim has passed away


                                             163
                                           VIII. Quizzes

                                    Quiz #2: CAD Abbreviations

List the abbreviation for each piece of equipment and command.

1. Medic



2. On scene



3. New call dispatched



4. Ladder



5. Engine



6. Grass Fighter



7. Log



8. In quarters



9. Chief




                                                164
10. Mutual aid request




                                             VIII. Quizzes

                                            Quiz #3: Zones

Use available resources to determine which zone these locations are in.

1. SR 23 northbound in front of St. Joseph’s Cemetery



2. Shelter #2 at Lancaster Park



3. Gate #4 Columbus Motor Speedway



4. Fishing pond at Hoover Y Park



5. Hamilton High School gymnasium



6. I-270 westbound at Alum Creek Dr



7. Intersection of Rathmell Rd and Lockbourne Rd



8. Intersection of Rohr Rd and Shook Rd



9. Intersection of Bixby Rd and Reese Rd




                                                  165
10. Intersection of Rowe Rd and Morehead Rd




                                               III. Quizzes

                                      Quiz #4: Equipment – Medic

Use available resources to determine which exact medical equipment should be sent on these runs.

1. 4445 Lockbourne Rd on chest pains



2. 1500 Pine St on a woman in labor



3. 6900 Canal Rd on difficulty breathing



4. 6610 Spruce Dr on a possible heart attack



5. 4337 Thelma Rd on a possible DOA



6. 4555 Creekside Pkwy on an attempted suicide attempt (police on scene)



7. 4210 Orchard Ln on a stabbing



8. I-270 westbound west of Alum Creek on an asthma attack



9. Intersection of Alan Shwartzwalder St and Port Rd on a nosebleed




                                                   166
10. Intersection of Parsons and SR 317 on an ill diabetic




                                              VIII. Quizzes

                                 Quiz # 5: Equipment II - Medic MAR

Use available resources to determine which specific medical equipment should be dispatched.

1. 3999 Alum Creek Dr on a broken leg, E171 tied up



2. 2058 Club Rd on low blood pressure, M172 tied up



3. 4849 Groveport Rd on blood in stool, M171 tied up



4. 1640 Marlboro Ave on a peanut stuck in a child's ear, M171 tied up



5. 597 Rathmell Rd on a choking, E171 tied up



6. 95 Landis St on a stabbing, M172 tied up



7. 50 Jackson St on a GI bleeder, M171 and GF172 tied up



8. 5075 Astoria Ave on dizziness, E171 and BOAT172 tied up



9. 32 Maple Rd on a possible stroke, M171 and RS221 tied up




                                                  167
10. 828 Youn-kin Pkwy N on heat stroke unconscious, L172 and M171 and M22 and M14 and E22 and
E14 and E181 tied up




                                             VIII. Quizzes

                                 Quiz #6: Equipment – Fire and MAR

Use available resources to determine which exact fire equipment should be dispatched.

1. 5113 Dexter Ct on a CO alarm with no symptoms, L172 tied up



2. 1751 Meriline Ave on an auto accident



3. 5134 Edgeview on wires down in the roadway, M171 tied up



4. 3188 Toy Rd on a semi with trailer on fire, RES172 tied up



5. 7351 Zistel St on a telephone pole on fire, M171 tied up



6. 5115 Fairlane Rd on a fire that burned out at a residential house, M171 and M172 tied up



7. 2010 Poplar St on someone burning trash in backyard, E172 tied up



8. 4445 Santa Marie Ct on a fire in the middle of a cornfield



9. 6945 Shook Rd on a Cooper Mini on fire, E171 tied up




                                                  168
10. 805 E London-Groveport Rd on a foreign odor, M172 and E171 tied up




                                              VIII. Quizzes

                                           Quiz # 7: Fire Fun

Use available resources to determine which exact fire and/or medical equipment should be dispatched on
these runs. Also indicate if an EMS or Fire run number should be assigned to the run. And finally indi-
cate if equipment should stage.

1. 4295 McDole Ave (B) on a report of a fire in an apartment building with reports of shots fired in the
area
EMS #: Y NFire #: Y NStage: Y N


2. 4431 Palomino Dr (B) on an auto accident hit skip (4A) with entrapment
EMS #: Y NFire #: Y NStage: Y N


3. 834 Premier Dr (A) on a bomb found in a single house
EMS #: Y NFire #: Y NStage: Y N


4. 5001 Root Ct (A) on someone having their ear cut off in a fight
EMS #: Y NFire #: Y NStage: Y N


5. 1260 Vause St (C) on a weird smell coming from the furnace
EMS #: Y NFire #: Y NStage: Y N


6. 99 Williams St (C) on a RV on fire parked in the carport of a single family house
EMS #: Y NFire #: Y NStage: Y N


7. 1260 Vause Rd (D) on a report of smoke coming from an industrial complex
EMS #: Y NFire #: Y NStage: Y N


8. 1101 E London-Groveport Rd (D) on a possible dead infant with unknown circumstances
EMS #: Y NFire #: Y NStage: Y N


9. 2125 Wright Brothers Ave (E) on an apartment building active fire, command requesting a second
alarm
EMS #: Y NFire #: Y NStage: Y N

                                                   169
10. 14 Oak Rd (E) on a semi on fire parked at a loading dock, the trailer has cargo ID # 3160
EMS #: Y NFire #: Y NStage: Y N




                                             VIII. Quizzes

                                            ANSWER KEY

Quiz #1

Situation Contained

Unavailable for dispatch

Code 1

Firefighter in trouble

Arrest

Last unit leaving scene

Staging

Victim’s heart has stopped beating

Storm Mode

Scene is under control

44

Victim went to station

Tied up

Waiting for police to secure scene

Signal O

One company per fire alarm

Walk-in

Victim has passed away

                                                  170
                                     ANSWER KEY

Quiz #2

1. M
2. OS
3. NCD
4. L
5. E
6. GF
7. L
8. IQ
9. CH
10. MAR

Quiz #3

1. Zone C
2. Zone B
3. Zone B
4. Zone B
5. Zone A
6. Zone B
7. Zone A or B
8. Zone D
9. Zone B
10. Zone C

Quiz #4

1. M171
2. M172, RS221
3. M172
4. M172, RS221
5. M171 and M172
6. M172
7. M171 and M172 (wait for police)
8. M171
9. M172, RS221
10. M172

Quiz #5

                                        171
1. M172
2. M171, RS221
3. M172
4. M172
5. M172
6. M171
7. E203 and M203
8. E22 and M22
9. M172
10. M181 and E202



                    ANSWER KEY

Quiz #6

1. E171
2. M171, E172
3. E172
4. E171, E221
5. E172
6. E22
7. E171
8. E171, GF172
9. E172
10. E203




                       172

				
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