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					                          Methodology

• Approval given at Policy, Finance and Asset management
  Committee, June 2009
• Cross party with Trade union representatives steering group
  oversaw the process
• There were 11 drop in sessions to an exhibition at venues across
  Fife (181 participants)
• These events were staffed by a range of employees including senior
  management
• A booklet was produced with information about the six approaches
  being taken with a range of questions with options to agree/
  disagree. A comments box for any other suggestions was also
  included
• Publicity included press advertisements, direct letters to community
  and voluntary groups, payslip messages to employees, local radio
                                       Responses to the 6 "top line" questions - 853 respondents

 Do you agree or disagree that we
  should change how we work to
       improve efficiency?


Do you think we should reduce the
 number of buildings we occupy?



 Do you agree or disagree that we
  should target services to those                                                                         Strongly agree
          most in need?                                                                                   Agree
                                                                                                          Disagree
 Do you agree or disagree that we                                                                         Strongly disagree
should find other ways of delivering                                                                      No answer
           our services?


 Do you agree or disagree that we
 should increase our income from
         service charges?


 Do you agree or disagree that we
  should cut back on the scale of
       services we provide?


                                       0%         20%          40%         60%          80%        100%
                                 How should we change the way we work to improve efficiency?



   Direct service requests via the
         most efficient route




    Provide more information and
     advice through self-service
                                                                                                      Strongly agree
                                                                                                      Agree
                                                                                                      Disagree

     Set up personal customer                                                                         Strongly disagree
  accounts to track the services                                                                      No answer
   people receive and build up a
  profile of customers’ needs and
              preferences




 Limit the way some services are
delivered to phone or internet only




                                      0%     20%         40%          60%         80%          100%
     Other ways we could change the way we work to
                   improve efficiency



•   Amalgamate services to avoid duplication
•   Share information across services
•   Cut back on excess paperwork
•   Better staff training on customer care
•   Reduce the number of vehicles that arrive at jobs
•   Improve website and provide face to face as a back up


But remember:
•   New technology discriminates against the elderly and those without internet
•   E forms need to be simple – provide phone number for more complex
    requirements
•   Some face to face will always be needed
                                   How should we reduce the number of buildings we occupy?


        Depots with unused space




Offices which aren’t fully occupied



 Buildings that aren’t adaptable for
      other purposes or uses
                                                                                                    Strongly agree
                                                                                                    Agree
Use a location closer to where you
                                                                                                    Disagree
 shop, eat or spend leisure time
                                                                                                    Strongly disagree
                                                                                                    No answer
    Use mobile units for delivering
              services


Halls and community centres that
         are rarely used


   Schools where there is another
     one nearby that has spare
             capacity

                                       0%     20%         40%         60%        80%         100%
        Other suggestions for reducing building costs


• Greater use of schools as community facilities
• More use of schools, communities and libraries for office space and
  for delivering services
• Co-locate with other agencies, e.g. doctors’ surgeries, fire stations,
  banks, post offices
• Greater flexibility: mobile units, home working, hot desking
• Partnership working with services and other agencies
• Use only council owned buildings
• Improve maintenance of buildings to cut down on energy costs
• Rent out unused office or depot space to industry or small
  businesses

But remember:
•   Buildings are core to a community well being – each village or settlement
    needs a hub
•   Preserve the important historic buildings
•   Property is an asset, think carefully before selling
                                          How should we target services to those most in need?


 People who are unable to care for
           themselves



 People who require assistance to
          live their lives



People who do not have family that                                                                      Strongly agree
        can provide help
                                                                                                        Agree
                                                                                                        Disagree
                                                                                                        Strongly disagree
          People who are seeking
                                                                                                        No answer
               employment



   Targeting based on income and
           receipt of benefit




           Targeting based on age



                                     0%            20%         40%         60%          80%      100%
          Other suggestions for targeting services


• Reduce duplication by agencies supporting vulnerable people
• Focus on early intervention which prevents escalation to
  ‘needy’
• Stop automatic entitlement to services
• Make sure need is genuine
• Target deprived areas
• Strong community and voluntary involvement builds self
  reliance

But remember:
•   Age/ income is not always a ‘need’ factor
•   Council services should be a safety net, not a lifestyle choice
•   People have complex needs – must pay attention to the individual
                                    How should we be delivering our services differently?


                     Online




           Voluntary sector




Social enterprise companies                                                                        Strongly agree
                                                                                                   Agree
                                                                                                   Disagree
                                                                                                   Strongly disagree
                     Trusts                                                                        No answer




                Franchises




              Private sector



                               0%         20%          40%           60%          80%       100%
          Other suggestions for delivering services
                         differently

• Restrict use of external consultants, use skilled staff
• Increase use of call centre especially for volume
  transactions
• Reduce duplication of tasks performed by staff e.g.
  squads
• Better partnership working with other agencies
  particularly NHS
• More efficient on-line transactions

• But remember:
•   Be cautious about outsourcing and using the private sector: need must
    come before profit
•   ‘You are the local council – be proud to serve your area’
                                         How should we increase income from service charges?


        Standardise concessionary
                 charging



 Provide a basic level of service &
charge for anything above this level



Introduce subscription schemes for
                                                                                                      Strongly agree
          some services
                                                                                                      Agree
                                                                                                      Disagree
 Introduce a voucher scheme for
                                                                                                      Strongly disagree
some services, and once the value
 of vouchers is used up, make a                                                                       No answer
             charge


  Start charging for services that in
          the past were free



    Pass on the full cost of running
       services to customers


                                        0%         20%        40%         60%         80%      100%
       Other suggestions for increasing income from
                     service charges


• Charges should be per journey travelled not as a lump sum to
  transport companies
• Charge private companies the full cost of professional advice
  from staff
• Introduce charges for staff car parking
• Charge more for non-essential services, e.g. planning
  applications, harbour fees
• Review charges on a service by service basis
• It’s better to pay something than lose the service

But remember
•   Charges should be for those that can afford it
•   Vital services should be free
                                          How should we reduce the scale of council services?




  Provide for the most needy in
society based on standards set in
                Fife




                                                                                                       Strongly agree
     Provide for the most needy in                                                                     Agree
      society based on national                                                                        Disagree
               standards                                                                               Strongly disagree
                                                                                                       No answer




Provide only minimum standards of
   service where there is limited
             demand




                                     0%            20%         40%         60%         80%      100%
    Other suggestions for reducing the scale of Council
                         services

• Focus on forward planning and preventative services
• Prioritise essential front-line services, scale back on under-
  used services
• Find ways to encourage self-help
• “Seek out ‘best of breed’ practices and shed the ‘not invented
  here’ syndrome”
• Reduce grass cutting especially on road verges
• Reduce the range of free transport
• Reduce managers’ and councillors’ expenses

But remember:
•   Any withdrawal or reduction of services has to be sensitive to complexities
    of individuals’ needs
•   Reduction in services has resulted in a poorer physical environment
                      Overall impressions



•   Savings versus forward planning
•   Employee costs 56% of budget so obvious target
•   Level of support for council services
•   Efficiency and bureaucracy
•   Staff skills, numbers, wages and absenteeism
•   Assets, buildings, vehicles, energy
•   FifeDirect improvements
•   Better management of all services and projects
                       General comments
                       (in relation to staff)


•   Move all wages to monthly
•   Protect frontline and low paid staff
•   Too many unproductive meetings, training courses and conferences
•   Reduce staff hours to reduce wages
•   Organise car sharing for meetings
•   Ensure Council vehicles are used appropriately
•   Should be able to order cheapest options – stationery, etc
•   Stop sending information by Royal Mail – use internal or e mail
•   Stop printing glossy brochures
•   Ensure all managers are looking continually for efficiencies
•   Compare Fife Council’s staff costs to other local authorities
•   Save on travel costs, don’t relocate staff further away from home
•   Review all support staff roles and outcomes from their work
                       General comments
• Improve Council Tax collection
• Don’t have internal re-charging for services
• Encourage use of land for private housing developments but make
  sure there is planning gain
• Look to other authorities for savings ideas
• Devolve budgets to local level where better knowledge of priorities
• Improve joint working with services and other agencies
• More care should be taken by refuse lorries not to create litter
• Evidence that traffic accidents are reduced by speed bumps
• Always use low energy light bulbs
• Encourage self help and self-reliance
• Review services by thinking “out of the box”
• Encourage communities to apply externally for grants
• Promote community owned renewable energy schemes; they can
  generate £millions in income for communities to spend on
  improvements
                         Next steps
• A thank you letter was sent to all participants at drop in
  sessions, giving feedback on the key messages
• Findings will be distributed to all councillors and Council
  Management team for consideration during budget
  discussions
• Budget will be set on 11th February 2010
• Feedback with details of where the consultation has
  influenced decisions will be widely distributed in March
  2010
        For further information and discussion


• Please contact
  Susan Muir
  Policy Co ordinator
  Fife Council
  e mail: susan.muir@fife.gov.uk
  telephone: 08451 555555 ext 471689

				
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