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					The Future of Licensing
   2012 NZAMI Annual Conference

          Barry Smedts
Registrar of Immigration Advisers

           31 August 2012
                                   Adviser Numbers




Licence expiry rate: 2010/11 25%    3 Not for profit advisers
                     2011/12 16%
                Adviser Demographics


• Average adviser age 44-years-old
• 56% of advisers are male, 44% are
  female
                                                              Auckland
• Location of advisers:
                                                              Rest of NZ
   268 in Auckland (51%)
                                                              Australia
  111 in rest of New Zealand (21%)
                                                              Rest of
  66 in Australia (13%)                                       world

  80 in rest of world (15%)
• 343 advisers are the sole adviser
  within their organisation (65%)     *as at 24 August 2012
                     Complaints & Offences

Complaints                                    Offences

• Complaints                            112   Five defendants are before
                      (against 55 advisers)   the courts on 16 charges
• Minutes received                       63   laid by the Authority under
• Complaints decided                     41   the Immigration Advisers
                                              Licensing Act 2007.
                          Upheld with
                          sanction

                          Upheld no
                          further
                          action
                          Dismissed




Upheld, disciplinary sanction imposed   26
Upheld, no further action               2
Dismissed                               13
                                              *as at 31 July 2012
  Disciplinary Sanctions


Sanctions imposed
• Caution or censure                        22
• Cancellation of licence                    9
• Licence reapplication prevention order    13
• Penalty payment                           21
• Complainant costs payment                 12
• Compensation payment                       7

Payments required
• Penalty payments                          $54,500
• Complainant costs payments                $34,052
• Compensation payments                     $43,240

                                     *as at 31 July 2012
     Graduate Certificate in New Zealand
      Immigration Advice Qualification

                          • 1st delivery: 16 Jul to 23 Nov 2012

                          • From February 2013 individual
                            modules available for continuing
                            professional development (CPD)

                          • Made up of four compulsory 15 point
                            courses, comprising of 10 modules,
                            which are completed sequentially


Fee Structure 2012          Domestic Students     International Students
inc GST
Individual Course Fee            $520.00               $1,835.00
Total Fee for 4 courses         $2,080.00               $7,340
                Qualification Modules

Course Module Number and Title                                 Number of Credits
        1    Introduction to Immigration Law and Practice             5

        2    Professional Responsibilities                            5
  A
        3    Introduction to Immigration Decision-making and          5
             Operations
        4    Temporary Entry                                          10
  B
        5    Compliance and Unlawful Status                           5

        6    Residence -General                                       8
  C
        7    Residence - Skilled and Business                         7

        8    Refugee and Protection Status                            5

  D     9    Review and Appeal                                        5

        10   Professional Practice                                    5
                     Migrant Survey 2012

          Applicants using a
       licensed immigration                         19,049
                     adviser                     Oct 2011 – May 2012



            Applicants with personal                  2,975
                                                       (16%)
        email address listed with INZ




                                                    598 (20%)
                                                   responses

Improve the survey - add your clients’ personal email addresses on INZ applications
Overall Satisfaction


• 87% of clients who used
  a licensed adviser were
  either very satisfied or
  satisfied with the overall
  quality of service
  received


• 90% said they would be
  highly likely or likely to
  recommend their adviser
       Adviser
     Performance


Areas of lowest performance
were:




Areas of highest performance
were:
                                Authority Stakeholder Map

                                              INZ

                                                                                                        Other stakeholders:

                 Stakeholders
                      NZAMI                                  Licensed Advisers
                                                                                                        • Canadian Society of Immigration
                                                                                                           Consultants (CSIC)
                                                                                                        • Office of the Immigration Services
                                                                                                           Commissioner (OISC)
                                                                                                        • Migration Institute of Australia
                                      Immigration Advisers                        Ministry of Justice
Tribunal Chair
                                           Authority                             (Tribunals Division)   • New Zealand Law Society (NZLS)
                                                                                                        • New Zealand Police
                                                                                                        • Lexis Nexis
                                                                                                        • Office of Ethnic Affairs
                                                                                                        • Ministry of Pacific Island Affairs
                    Bay of Plenty                                                                       • Department of Courts
                                                                 OMARA
                 Polytechnic (BOPP)                                                                     • Media
                                                                                                        • Community Groups as identified from
                                                                                                          the Office of Ethnic Affairs online list
                                      Other stakeholders
Your Place in the Immigration System

                                           Immigration New
                                              Zealand


                                                                 Immigration
                         Minister of
                                                                   Advisers
                        Immigration
                                                                  Authority




 Australian Office of
    the Migration                        Licensed Immigration
                                                                                    Consumers
 Agents Registration                           Advisers
 Authority (OMARA)




                                                                                     Continuing
                                                                                    Professional
 Professional Bodies
                                                                                 Development (CPD)
                                                                                     Providers



                                                                 Immigration
                                                                   Advisers
                    Immigration and
                                                                Complaints and
                   Protection Tribunal
                                                                 Disciplinary
                                                                   Tribunal




                                          Ministry of Justice
                                         (Tribunals Division)
                           Authority Progress & Plans


   2008/2009              2009/2010   2010/2011         2011/2012          2012/2013     2013/2014       2014/2015


Initial Licensing


               Renewals


                                      Complaints


                                                   ‘Fast Track’ Renewals


                                                                Qualification


                                                                           Inspections


                                                                                               CPD Framework
                       Future Projects


                    Establish MOU with
                                            Identify &
                           MBIE
    Adviser Only                              target
      Access                               vulnerable         Face-to-face
                                           consumers            consumer
                                                              presentations




                        Future           Communications &
                                                                              Website
CPD Framework                            Marketing Strategy
                       Projects                                               Redesign
                                           2012 to 2014




                                                              Raise online
                                                                 profile
                                           Newsletter &
                                               Press
      Review
                                             Releases
    Qualification
                    Review Inspections    (incl. Tribunal
                         Process            decisions)
Communications and Marketing
  Location of Authority within Ministry of
Business, Innovation & Employment (MBIE)

				
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