Service and Charges Schedule BT Conferencing

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					SERVICE SCHEDULE                       IN CONFIDENCE                               ISSUE 1-3




 BT CONFERENCING SERVICES – Government Conferencing
                 Discount Scheme
                                  SERVICE SCHEDULE                                              Formatted: Font: (Default) Arial, 12 pt, Bold
                                                                                                Formatted: Normal, Centered
               Option 2– Multi-Media Minute Audio and Webconferencing Services



                                      BT Conferencing




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                                                            Table of Contents

1.      INTRODUCTION ............................................................................................................................ 3
     1.1    Background                                                                                                                  3
     1.2    Definition of Terms                                                                                                         3
2.      REGISTRATION FOR THE SERVICE ........................................................................................... 3
     2.1    Registration Process                                                                                                        4
3.      SERVICE WRAP ............................................................................................................................ 4
     3.1    Service Branding                                                                                                            4
     3.2    Customer Website                                                                                                            4
     3.3    Ongoing User Communications                                                                                                 5
     3.4    Billing                                                                                                                     5
     3.5    Reporting                                                                                                                   5
     3.6    Help Desk                                                                                                                   5
4.      BT MEETME WITH GLOBAL ACCESS ........................................................................................ 5
     4.1    Service Outline                                                                                                             5
     4.2    System Requirements                                                                                                         6
     4.3    Access Methods                                                                                                              6
     4.4    Call Entry and Call Flow                                                                                                    7
     4.5    Features                                                                                                                    7
     4.6    Recording Facility                                                                                                          8
     4.7    Conference Customisation and Web Control                                                                                    8
     4.8    Support Desks                                                                                                               8
     4.9    Disaster Recovery                                                                                                           9
5.      BT WEBCONFERENCING POWERED BY MICROSOFT OFFICE LIVE MEETING ................... 9
     5.1    Service Features and Functions                                                                                              9
     5.2    Supported Operating Systems and Requirements                                                                              10
     5.3    Compatible Operating Systems for Web Access                                                                               11
     5.4    Recording and Playback                                                                                                    11
     5.5    Network Uptime                                                                                                            12
     5.6    SUPPLEMENTARY CONDITIONS                                                                                                  12
6.      BOOKED AUDIO CONFERENCING SERVICES ........................................................................ 12
     6.1    Service Outline                                                                                                           12
     6.2    System Requirements                                                                                                       12
     6.3    Registration Process                                                                                                      12
     6.4    Conference Scheduling                                                                                                     12
     6.5    Call Entry and Features by Service                                                                                        13
     6.6    Call Entry                                                                                                                13
     6.7    Access Methods                                                                                                            14
     6.8    Presenter and Attendee                                                                                                    14
     6.9    Features                                                                                                                  14




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SERVICE SCHEDULE                            IN CONFIDENCE                                     ISSUE 1-3


1.    INTRODUCTION

1.1        Background

This Schedule defines the Service to be provided by BT to the Customer within the Contract. This
comprises the following individual component conferencing services:

      a)      Multi-Media audio and web conferencing comprising a package of BT MeetMe with Global
              Access reservationless audio conferencing service and BT Webconferencing Powered by
              Microsoft Live Meeting
      b)      BT Express, BT Plus and BT Premium pre-booked audio conferencing service

1.2        Definition of Terms

For the purposes of this Schedule, terms defined in the Contract shall have the same meanings in this
Schedule as are given to them in the Contract and specific terms relating to individual service elements
shall also be used as defined in the appropriate sections of this Schedule.

               Term                                             Definition
Account                            means the identifier that BT assigns the Customer’s employees,
                                   under which Services from BT are assigned and against which all
                                   payments are requested.
Attendee                           A Participant who is listening to an Audio Event Conference but is
                                   not able to present material
Live Meeting                       means the web conferencing service component provided under
                                   this Contract and is the BT Web Conferencing Service powered by
                                   Microsoft Office Live Meeting service
Microsoft                          means PlaceWare Inc a wholly owned subsidiary of Microsoft
                                   Corporation
BT Conferencing                    means the business unit of BT that provides conferencing services.
BT MeetMe                          means the on-demand audio conferencing service provided under
                                   this Contract.
BT Conference Co-ordinator         means the BT employee who will assist during the audio
                                   conference.
Chairperson                        the Participant who is running or managing an audio conference
                                   and who must be registered as such to use the Service.
Global Access                      the means by which Participants dial into an audio conference call
                                   outside the UK, through an in-country toll or toll-free number.
Help Desk                          the Help Desk available for the Service
Participant                        a person using the Service
Presenter                          the person presenting the visual information to the audience in a
                                   webconference
Third Party Information            means data, information, video, graphics, sound, music,
                                   photographs, software and any other materials (in whatever form)
                                   not owned or generated by or on behalf of the Customer, that is
                                   published or otherwise made available by the Customer using the
                                   Service
User                               Individuals permitted by the Customer to be allocated an Account
                                   and to be a Chairperson on one or more of the components of the
                                   Service
Welcome Pack                       the information about the Service that is distributed to the Users
                                   after a new account is opened.


2.    REGISTRATION FOR THE SERVICE

The Customer will place an order for the service and configure the component elements for which their
Users may register using the Order Form.


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All Users must be registered to use the BT MeetMe service and BT Webconferencing Powered by
Microsoft Live Meeting. Users may also register to use all of the pre-booked audio conferencing
services - BT Express, BT Plus and BT Premium.

2.1          Registration Process

The Users must register with BT in order to obtain an Account and act as a Chairperson and to host
conference calls.

     2.1.1    Bulk Upload Registration

Large groups of over 50 new users – especially when the Customer places the initial order - that require
registration for the Service will be provisioned with Accounts through a bulk upload into BT’s systems.
The Customer will be responsible for providing details of all Users, in a format defined by BT on the
order form. BT will then provision the new Accounts and send a Welcome Pack to each User.

     2.1.2    Web Registration

BT will provide and host a website allowing Users to register for the Service. Following the receipt of a
valid web registration request, BT will provision an Account and send the Welcome Pack to the User.

     2.1.3    Telephone Registration

Users can register for an Account by contacting the Help Desk using a telephone number to be supplied
to the Customer by BT. Following successful registration, BT will send a Welcome Pack to the user.

     2.1.4    E-mail Registration

Users can register for an Account by contacting the Help Desk using an e-mail address to be supplied to
the Customer by BT. BT may contact the users to validate the information required. Following
successful registration, BT will send a Welcome Pack to the User.

3.     SERVICE WRAP

3.1          Service Branding

Each Customer will be registered to use the existing branded version of the Service appropriate to its
area of Government. This branding will include some areas of customisation within the service
components (described in each individual service component section) and the following areas relating to
all Service delivery. Any Customer with MeetMe usage in excess of 2M minutes per month may be
considered for a new brand identity.

       Brand name
       Internet mini-site
       Marketing collateral supporting service launch and use including posters for display in Customer’s
        buildings
       Welcome Pack comprising a welcome e-mail including account details and service information
       User communications e-mails
       Helpdesk telephone number and e-mail address

3.2          Customer Website

BT will provide and host a website available for the Customer’s users. This website will be Customer
branded as described in Section 3.1 and will contain information about the products and services
provided by BT as well as functionality for Users to manage their Account. The Website will include to
the following features and information:

      a) Account Registration


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      b)     Overview of Services
      c)     User guides
      d)     FAQs
      e)     Global Access Numbers
      f)     Access to Training
      g)     Conferencing Helpdesk and Support

The Customer Website will be provided in English.

3.3           Ongoing User Communications

Registration information for Users will include an e-mail address. The Customer must enable their e-
mail system to receive marketing e-mails from BT and enable delivery on their e-mail system to the
Users. Users will receive messages to assist them in using the Service more effectively – maximum of 1
e-mail per week.

      a)        Invitations to training
      b)        Account reminders
      c)        Key functionality
      d)        Reasons to use
      e)        Security information
      f)        Best practice information
      g)        Further help information

These communications will be provided in English

3.4           Billing

The Customer will receive one bill per month from BT for usage as described in the Charges Schedule.
If the Customer has several departments or groups, these can be set up with subsidiary cost centre
codes at the time of order placement. Usage against these cost centres can then be reported using the
View My Bill Online tool. The Customer is responsible for ensuring that staff migration between cost
centres are notified to BT.

3.5           Reporting

The Customer will have access to BT’s View My Bill Online tool and will be provided with a monthly
report as shown at: http://www.btconferencing.com/localgov/pdf/clients/localgov/VMBOL-
SampleReports.xls


3.6           Help Desk

A Help Desk is available 24 hours a day, 7 days a week via phone and e-mail branded as described in
Section 3.1. This will be accessible via phone and e-mail.

     3.6.1     Support Desk Languages

All support desks for the Service will be provided in English only.

4.     BT MEETME WITH GLOBAL ACCESS

4.1           Service Outline

BT MeetMe is a reservationless audio conferencing service configured to a maximum of forty
Participants in any one conference call.

Following registration of Users with an Account, the service will be used by the Customer’s own
employees as well as with participants from external organisations. No advanced booking is required
and the services are available 24 x 7.


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The provision of the Service is at all times subject to the availability of appropriate facilities and BT will
make all reasonable endeavours to ensure its availability to the Participants. In the event of a technical
or operational issue BT will try to restore the Service as quickly as possible and will invoke disaster
recovery as described in section 4.9 if necessary to achieve this.

4.2       System Requirements

Participants require access to a touch-tone dialling (DTMF) telephone which is the type of telephone
where a low steady tone is heard in the receiver.

Web enhanced access to the Service is available. Participants require a PC, connection to the Internet
and an installed web browser of Netscape 4 or Internet Explorer 4 or above.

BT reserves the right acting reasonably to change the system requirements but will give as much notice
as possible before doing so.

4.3       Access Methods

The BT MeetMe service can be accessed by dialling into the Service using either a Toll or Toll-Free
access number provided by BT, or by the Chairperson dialling out to participants from within the
conference call.

  4.3.1    Toll Dial-In Access

Participants dial-in using an in-country toll access number, enter the Chairperson or Participant
passcode provided by the Chairperson followed by ‘#’. The Participant pays the transport cost from their
calling location to the BT toll access number. The Chairperson’s Account is charged for any additional
Global Access charges where relevant to cover the international connection to BT’s audio conferencing
bridge.

  4.3.2    Toll Free Dial-In Access

Participants dial-in using an in-country toll-free access number, enter the Chairperson or Participant
passcode provided by the Chairperson, followed by ‘#’. The Participant does not pay any transport cost
for accessing a local in-country toll-free number, though there are exceptions depending on the network
being used - some mobile operators for example charge for calls to Toll Free numbers. The
Chairperson’s Account is charged for any additional Global Access charges where relevant to cover in-
country toll-free number and the international connection, where applicable, to BT’s audio conferencing
bridge.

  4.3.3    Dial-Out Access

Dial-Out access to the BT MeetMe service is available as an optional feature of the BT MeetMe service.
Available to the Chairperson only, this is initiated by a DTMF command on the telephone keypad once in
the conference call, or via WebEx or Live Meeting audio integration, or MeetMe Mobile Controller or
MeetMe Desktop Controller. The Chairperson validates their dial-out request by providing the Participant
passcode before being prompted to enter the number to be dialled. The Chairperson is then returned to
the audio conference and the new Participant will be joined to the audio conference if they accept the
invitation. Additional charges will apply to this feature as described in the Charges Schedule.

  4.3.4    Click to Conference

The Click to Conference features in WebEx, Live Meeting and Outlook requires integration with
Customer software and an Internet Protocol link between the Customer’s and BT’s networks. The
Customer is responsible for arranging for any changes required to the Customer’s network including
arrangements with and payment of 3rd parties where these may be necessary. These features initiate
dial from the conference bridges as described in 4.3.3 and charges are incurred accordingly.




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4.4           Call Entry and Call Flow

The call entry process is as defined below.

a)           After dialling the appropriate access number, the Participant will be prompted to enter their
             passcode followed by the ’#’ key.
b)           Participants are then prompted to record their name followed by the ‘#’ key.
c)           The entry of the Participant to the conference is preceded by announcement of the recorded
             name.
d)           If Participants arrive in the audio conference before the Chairperson, they will be put on hold
             listening to music until the Chairperson joins the call. Communication between Participants is
             not allowed whilst on hold.

4.5       Features
The following sections describe the in-conference features available to Participants and the Chairperson
during a BT MeetMe call. All features are performed using the telephone keypad. Certain features can
be configured or disabled by default or for each individual user upon agreement with BT.

     4.5.1     All Participants

       DTMF
                              Function                                Operation
      Control
        *0            Operator Assistance         Call for help at any time and a Conference
                                                  Coordinator will offer assistance
        *4            Adjust Line Volume          Allows Participant to equalise the volume of their
                                                  phone line
        *6            Self Mute                   This option will silence the Participant’s line, but
                                                  they will still be able to hear everyone else.
        #0            Conference Help Menu        On line menu listing features available to the
                                                  Participant.

     4.5.2     Chairperson Only

       DTMF                   Function                                Operation
      Control
        #1            Participant Roll Call       Plays back all name recordings to the audio
                                                  conference for security or awareness.
        #2            Participant Count           Indicates the total number of Participants on the
                                                  audio conference.
        #3            Chairperson Dial Out        The Chairperson can dial out to add additional
                                                  Participants to the audio conference. The
                                                  Chairperson validates their dial-out request by
                                                  keying in the Participant passcode before being
                                                  prompted to enter the number to be dialled. The
                                                  Chairperson is then returned to the audio
                                                  conference and the new Participant will be joined
                                                  to the audio conference if they accept the
                                                  invitation. Additional charges will apply to this
                                                  feature.
        #9            Chairperson Hang-up         This feature allows participants to continue on a
                      On/Off (Conference          conference call after the chairperson has left.
                      Continuation)               Although this feature can be set as part of the
                                                  default bridge settings, #9 also allows the feature
                                                  to be turned on or off for an individual conference
                                                  call.
        ##            End Conference              Ends the audio conference and ejects all
                                                  Participants from the audio conference.
        *2            Stop Audio Message          Stops any system message, e.g. Roll Call, part
                                                  way through playback if too long or requested in
                                                  error.


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       DTMF               Function                               Operation
      Control
        *5         Mute/Un-Mute all          Places the audio conference in presentation
                   Participants              mode (mutes all Participants.)

        *7         Conference Lock and       Conference locking prevents anyone, including
                   Unlock                    the Conference Co-ordinator, from gaining
                                             access to the audio conference.
        *8         Recording                 Initiates or stops recording of the audio
                                             conference call. This call is for use by Logica
                                             employees on Logica Group Conference only.

4.6          Recording Facility

  4.6.1       Recording a Call

During the conference call, the Chairperson presses * then 8 on their telephone keypad to start or stop
recording of the meeting.

There is a separate charge per conference for this feature.

  4.6.2       Accessing a Recording

When the meeting ends, the Chairperson will receive an e-mail with a web link to a website where they
can download the recording. They will be required to enter both the Chairperson and Participant
passcodes and a security verification code to access the recording.

The Chairperson can then download the recording onto their computer in .WAV format. The recording
will be stored on the system for 30 days and will then be automatically deleted.

4.7          Conference Customisation and Web Control

  4.7.1       Mobile Controller

An application that, once downloaded via a link from BT’s website at
http://www.btconferencing.com/localgov/meetme/userguide/mobilecontroller/ onto a compatible mobile
device, allows the Chairperson to control and manage the BT MeetMe – Global Access Service in real
time. Provision of this application is subject to agreement and adherence to an end user licence
agreement.

Mobile Controller is a chargeable feature if used to monitor or initiate a dial out connection to a MeetMe
conference based on when the first person joined the MeetMe to when the last one disconnects. This
charge is in addition to charges for any audio connections to a conference initiated using Mobile
Controller.

  4.7.2       Outlook Add-in

An add-in application that, once downloaded via a link from BT’s website at
http://www.btconferencing.com/localgov/meetme/outlookaddin/ onto a compatible PC, allows the User
to add their MeetMe details and access numbers into e-mails and calendar invitations.

  4.7.3       Desktop Controller

An application that, once downloaded via a link from BT’s website at
http://www.btconferencing.com/localgov/meetme/desktopcontroller/ onto a compatible PC and added to
the Outlook Add-In, allows the Chairperson to control and manage the BT MeetMe – Global Access
Service in real time. Provision of this application is subject to agreement and adherence to an end user
licence agreement. There are no additional charges for using the Desktop Controller feature, although
any audio connections to a conference initiated using Desktop Controller will incur charges as usual.



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4.8           Support Desks

     4.8.1     In Call Support - *0

A Conference Co-ordinator will provide a single point of contact for support and assistance during the
audio conference by pressing * followed by 0. The Participant requesting assistance will be taken out of
the main conference and the assistance function will not impact on the conference call. This facility is
available 24 hours a day, 7 days a week.

4.9           Disaster Recovery

BT will provide additional facilities to the customer for use in the event of the loss of service of the BT
MeetMe audio conferencing bridge. This will typically by managed in the following way, but BT reserves
the right to use alternative methods to restore service to the Customer:

     4.9.1     Disaster Recovery Mode
Disaster Recovery will comprise transfer and delivery of the Customer’s BT MeetMe services from the
normal audio conference bridge to suitable alternative audio conferencing bridge "Disaster Recovery
Bridge" in a separate location. This process will be invoked in the event of a serious infrastructure or
network access problem affecting the normal audio conference bridge and will be managed in
accordance BT’s standard operating procedures.

     4.9.2     Transfer of Service
The conference access numbers for the affected services will be re-routed by BT to the Disaster
Recovery Bridge at the start of Disaster Recovery.

The *0 element of the Helpdesk will be re-routed to the Disaster Recovery Bridge in order to be able to
provide in-call support during the disaster recovery period.

This will be reversed when transferring back to the normal bridge at the end of the disaster recovery
period.

     4.9.3     Service Impact
The Service will be unavailable for Users while network is being re-routed to and from the Disaster
Recovery Bridge For the avoidance of doubt this will be classed as unplanned outage time unless the
transition has been agreed with the Customer as part of a planned maintenance event. Once Service
has been transferred, the period during which it is operating on the Disaster Recovery Bridge will be
classed as normal service operation – whether as part of planned or unplanned maintenance. All usage
will be chargeable whilst in DR Mode.

     4.9.4     Service Differences
As BT may be using a different bridge to support disaster recovery there could be some variations from
normal Service for Users depending on the default bridge settings of individual Users:
            There will be no branding for customers in DR mode.
            The welcome prompt and conference settings may vary from the Customer's default settings
            New accounts registered while the Service is in disaster recovery mode will not be able to use
             the Service until the Service is re-instated to the normal conference bridge.


5.     BT WEBCONFERENCING POWERED BY MICROSOFT OFFICE LIVE MEETING

5.1           Service Features and Functions

             Live Meeting provides the ability to share a PC desktop with a group of individuals for the
             purposes of collaborative working and presentations.



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       Live Meeting uses advanced secure sockets layer encryption as standard.

       Table of included service features

                                            Service Features
        Number of participants    Total number of participants that can join each meeting is –
                                  1,250
        Shared recordings         Option to save recordings to the hosted Live Meeting service
                                  or download recording to be stored locally on your PC.
        Virtual                   Break out into discussion groups for one-on-one training or
        breakout rooms *          team activities. Presenters or trainers can easily move
                                  between rooms and participate / supervise all discussions.
        Pre-meeting handouts      Scan handouts and distribute them before and during
                                  meetings.
        Advanced                  Prepare tests, ask a variety of styles of questions (fill in the
        Testing/Grading           blanks, true/ false etc) and provide instant individual results to
                                  participants.
        Compatible Microsoft      360-degree panoramic video function with the Microsoft
        Office RoundTable         Round Table video device, enabling video conferencing
                                  between meeting rooms and remote participants.
        Integrated audio          The service to dials out to link participants to the audio
        conferencing              portion of the conference.
        Webcam video              Show live webcam video of meeting participants/presenters
                                  during the meeting.
        Video (Rich Media) in     Multimedia files can be easily uploaded to present. All media
        presentations             clips are virus scanned by Microsoft Forefront before
                                  distribution to meeting attendees.
        Personal Recordings       Recordings can be stored locally on the computer of the
                                  presenter or participant.
        Annotation tools          Annotation tools, which include rich text, shapes, flowcharts,
                                  and fonts and colours can be used to edit documents.
        Shared Notes Pane         Enables every attendee to view and edit shared action items
                                  to ensure everyone is in synch on key deliverables.



       * Audio conferencing is only available for break out rooms in conjunction with dial out audio.

5.2      Supported Operating Systems and Requirements

       The following table details requirements to use the Live Meeting Console.

          System Component                               Minimum Requirement
         Display Resolution       Required: Super VGA 800x600 Recommended: Super VGA
                                  1024x768 or higher
                                  Note: Microsoft® Windows® XP Tablet PC Edition portrait mode
                                  is supported.
         Operating System         Windows Vista™ operating system, 32-bit
                                  Windows XP Professional with Service Pack 1 (Service Pack 2
                                  recommended)
                                  Windows XP Professional x64 Edition in 32-bit mode
                                  Windows 2000 Professional with Service Pack 4
                                  Windows Server 2003 with Service Pack 1
         Computer/Processor       Data and Voice: 500-megahertz (MHz) or higher processor, Intel
                                  Pentium-compatible
                                  For webcam video: 1 GHz or higher
                                  For Microsoft RoundTable™: 1.8 GHz or higher
         Memory                   256 megabytes (MB) of RAM Recommended: 512 MB



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             System Component                             Minimum Requirement
           Disk Space Needed         125 MB
           for Installation
           Video Memory              Video card with 64 MB of RAM (video RAM or VRAM) and
                                     Microsoft DirectX® application programming interface generation
           For VOIP                  Sound card, speaker, and computer microphone
           For Sending Video         Webcam or Microsoft RoundTable device
           Bandwidth                 56 kbps or better (Recommended: DSL or Cable high speed
           Requirements for          internet access)
           Data Only
                                                               1                        1
           Bandwidth                                  Minimum            High-Quality
           Requirements for          Voice            50 kbps            80 kbps
           Voice and Video           Webcam           50 kbps            350 kbps
                                     RoundTab         100 kbps           700 kbps
                                     le
           Other Software            Microsoft Office PowerPoint® 2002 or later presentation
                                     graphics program or Microsoft Office Standard Edition or
                                     Professional Edition
                                     Adobe® Flash® Player version 8 or higher to view Flash content
                                     in the meeting.
                                     On Windows Vista, Adobe Flash Player version 9.0.45 to view
                                     Flash content in the meeting.
                                     Windows Media® technologies player, version 9 or later (version
                                     is checked when the meeting client starts) to view Windows
                                     Media content in the meeting.

       1
        The required and recommended bandwidth speeds are cumulative. For example, if you want to use voice,
       webcam, and Microsoft RoundTable, the minimum bandwidth would be 50+50+100=200 kbps.

5.3        Compatible Operating Systems for Web Access

            Operating System                  Browser                 Java Virtual Machine Edition
           Windows XP SP1a                                         Sun® 1.5.11, 1.6.x
                               Internet Explorer® 6.0 with
           /SP2, Windows 2000
                               SP1 or SP2, Internet Explorer
           SP4, Windows 98 SE,
                               7, Firefox 2.0
           Windows Vista
           MAC OS® X V10.4      Safari 2.0™                        Apple® Java™ 1.4.2
           MAC OS® X V10.3      Safari 1.3™                        Apple® Java™ 1.4.2
           Solaris 10™          Mozilla 1.7                        Sun® 1.5.11, 1.6.x



5.4        Recording and Playback

       The following software is required for Office Live Meeting Replay:

                 Adobe Flash Player version 8 or higher
                 Windows Media® Player version 9 or later (version is checked when the meeting client
                  starts)
       Live Meeting recordings are kept free of charge on the Conference Centre for a 90 day period
       only. After this time, the recording is deleted.

       Further product information can be found online at:
       http://www.btconferencing.com/localgov/livemeeting/ or any other on-line address that BT may
       advise the Customer.

       BT reserves the right to change the system requirements but will give as much notice as
       possible before doing so.

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5.5       Network Uptime

        Currently, scheduled maintenance may be conducted between 6:00 p.m. Friday – 12:00 a.m.
        Saturday (PST) for the North American and European data centres. We will use commercially
        reasonable efforts to inform you if scheduled maintenance will be performed at other times.

5.6       SUPPLEMENTARY CONDITIONS

a)      The Customer is responsible for providing suitable computer hardware, software and
        telecommunications equipment and services necessary to access and use Live Meeting 2007.
        This Contract does not include the provision of telecommunications services (including access to
        the Internet) or hardware necessary to connect to Live Meeting.

b)      Neither BT, nor its suppliers are responsible for Customer Information transmitted through the
        use of Live Meeting 2007. The Customer accepts that BT is under no obligation to edit, review or
        modify the Customer Information or Third Party Information and that BT does not examine the
        use to which Live Meeting is put.

c)      Live Meeting must not be used in a way that would put BT in breach of the terms of any
        agreement BT has with any public telecommunications operator, notified in writing by BT to the
        Customer.

d)      If the Customer or anyone else, with or without the Customer’s knowledge or approval, uses Live
        Meeting in contravention of paragraph 5.6 c), BT may treat the contravention as a material
        breach of the Contract and terminate without notice.

e)      The Customer acknowledges that any personal data used on Live Meeting may be held by BT
        and Microsoft. For the purposes of the Data Protection legislation, the Customer grants
        permission for BT and Microsoft to hold such information.

f)      The Customer agrees to accept the Microsoft End User Licence upon installation and use of the
        Live Meeting software and use of the Live Meeting service.

6.    BOOKED AUDIO CONFERENCING SERVICES

6.1    Service Outline

Booked Audio Conferencing Services will be delivered using the

      BT Express – automated entry conferences up to 20 participants and with limited available
       features
      BT Plus – attended entry conferences up to 20 participants and with more available features
      BT Premium – automated and attended entry conferences over 20 participants with full feature set
       available

6.2    System Requirements

Participants must access the service via a DTMF telephone.
Web enhanced access to the Service is available. Participants require a PC, connection to the Internet
and an installed web browser of Netscape 4 or Internet Explorer 4 or above.
BT Conferencing reserves the right to change the system requirements but will give as much notice as
possible before doing so.

6.3    Registration Process

If the Customer has configured their order to include Booked Audio Conferencing service components,
their Users will be able to schedule calls.

6.4    Conference Scheduling



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To schedule a booked audio conference call, Users are required to book the time slot and conference
features which they require for their audio conference. A booking for an audio conference can be made
on-line or by calling the Help Desk.

If a User wishes to use Global Access for the audio conference this will need to be requested at the time
of booking.

The provision of the Service is at all times subject to the availability of appropriate facilities and BT does
not guarantee to provide the Service on each occasion that the Customer requests the Service.

6.5   Call Entry and Features by Service

The following Call Entry and Features are available on each service component.

                                                      BT Express            BT Plus          BT Premium
Call Entry
   Automated                                                X                                      X
   Attended                                                                     X                  X
Access Methods
   Dial In                                                  X                   X                  X
   Dial Out                                                                     X                  X
Non-Chargeable Features
   Help                                                     X                   X                  X
   Listen-Only                                              X                   X                  X
   Conference Roll Call and Participant Count                                   X                  X
   Security                                                 X                   X                  X
   Pre-registration                                                                                X
   BT VantagePoint                                                                                 X
   Communication Line                                                                              X
Chargeable Features
   Operator Dial-out                                                            X                  X
   Conference Monitoring and Moderation
   Features
        Question and Answer Sessions                                            X                  X
        Voting / Polling                                                        X                  X
        Conference Monitoring                                                   X                  X
   Recording                                                                    X                  X
   Replay                                                                       X                  X
   Replay Plus                                                                  X                  X
   Transcription                                                                X                  X
   Translation.                                                                 X                  X
   Playback                                                                     X                  X
   Interpretation                                                               X                  X
   Live Meeting or WebEx Support                                                X                  X

6.6   Call Entry

There are two modes of entry into Audio Event Conferences as follows. In each case separate PIN
codes will be provided by the Supplier for Presenters and Attendees.

  6.6.1    Automated Entry

The Participants are provided with the access details for the conference along with a PIN code (or two
PIN codes if Pre-registration is chosen for the call – see section 6.9). When entering the conference the
Participants will be prompted by the system to enter these codes using their DTMF phone and will be
admitted to the appropriate sub-conference.

  6.6.2    Attended Entry




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The Participants are provided with the access details for the conference along with a PIN code. When
entering the conference the Participants will be greeted by a Conference Coordinator and prompted by
supply the PIN code and any personal details - eg Name, Company – specified at the time of booking.

6.7     Access Methods

The Supplier is responsible for providing all access numbers, and routing Participants to the conference
call. The following access methods are available:

     6.7.1     Dial In

The following access methods are available on Automated and Attended entry calls.

a)           Geographic PSTN number
b)           0800 UK Freephone number – additional charge applies
c)           Global Access on a range of in-country toll and toll-free access numbers – additional charges
             apply

     6.7.2     Dial Out

The following access methods are available on Attended entry calls at additional charge.

a)           Dial Out by a Conference Coordinator to any telephone number, anywhere in the world.

All numbers to be dialled to and Attendee or Presenter details for the person being contacted must be
provided at the time of booking the call. The Conference Coordinator will enter the person into the
conference once they have provided the appropriate security codes for the call. The Supplier is not
responsible for ensuring the attendance of any Participants in the conference and if the Participant is not
available at the telephone number and time shown on the booking the Conference Coordinator is not
responsible for tracing their whereabouts.

6.8     Presenter and Attendee

All Participants will be either Presenters or Attendees in the conference depending on the pass codes
which they use to enter. The Supplier will provide the Presenter and Attendee sub-conference entry
and security details. Users are responsible for ensuring that the appropriate PIN codes are circulated to
the correct Participants following booking of the conference to ensure correct operation of the
conference.

     6.8.1     Presenter Sub-Conference

The Presenter details allow access into the Presenter sub-conference. In this sub-conference the
Presenters can talk to each other and the Conference Coordinator prior to the main conference call.
Once the main conference call is ready to commence, the Conference Coordinator will introduce the
Presenter sub-conference into the main conference call following which the Presenters will be heard by
all Participants. The Conference Coordinator will announce the start of the conference with a statement
agreed with the Presenters relevant to the purpose and content of the conference.

     6.8.2     Attendee Sub-Conference

The Attendee details allow access to the listen only sub-conference and are able to listen to the main
sub-conference. On entry to the call they will hear music on hold, until the Conference Coordinator
starts the main conference call. These Participants are in listen only mode can only be heard during
questions and answers if they are invited to participate by the Conference Coordinator.

6.9     Features

Features described below are available to enhance the audio conference.



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     6.9.1          Non-Chargeable Features

a)           Help Participants can get help from a BT Conference Co-ordinator during the conference by
             pressing “*0.” This feature is available to all Participants at any time.

b)           Listen Only (Self Mute) This function is available to those Participants who are in the Presenter
             sub-conference whose lines can be heard by all Participants in the call.

The following features will be offered at the time of booking but are free of charge.

c)           Conference Roll Call and Participant Count A Conference Coordinator can list the name of
             each Participant into the conference allowing all Participants to be aware of who else is on the
             call. Alternatively, a Conference Coordinator can advise how many Participants are on the call.

d)           Security The Chairperson can request that the conference be secured when all Participants
             have joined.

e)           Pre-registration When booking a conference, Pre-registration can be requested as part of the
             call set up. The Conference Coordinator will gather the additional participant information
             required with call registration. The Chairperson will be sent a template e-mail to send to potential
             Participants. This will instruct Participants to click on the Pre-registration web link included in
             the invite to pre-register for the Audio Event Call call. Organisers will be able to view who has
             registered for the conference by accessing a dedicated website and review any additional
             information that was requested. Participants who pre-register will receive an iCal appointment to
             place in Outlook with call details. After the conference has taken place the Chairperson can
             immediately identify who has and hasn’t attended the conference. The report can be printed or
             exported as a CSV file.

f)           BT VantagePoint Provides a web view of the Participants on your call and in your question
             queue. This allows the speaker to adjust their message to their audience as well as to prioritise
             the order in which they take questions as well as choose to not take a question from a certain
             participant.

g)           Communication Line A dedicated phone line for Presenters to the Conference Coordinator can
             be requested for support purposes in the event of any technical difficulties so that the
             Conference Coordinator can talk to the Presenters.

6.9.2        Chargeable Features

The following features will be offered at the time of booking and are chargeable.

a)           Operator Dial-out The Chairperson can at any time request that a Conference Coordinator dial
             out to another party and bring them into the conference.

b)           Conference Monitoring and Moderation Features

             i.         Question and Answer Sessions Typically used after a lecture or a presentation,
                        Participants can use their telephone keypad to signal that they wish to ask a question.
                        The questioner’s identity is displayed to the BTC co-ordinator who allows questions to
                        be asked one at a time. Tone dialling telephones are needed by Participants.

             ii.        Voting/Polling The Chairperson provides multiple-choice questions and then
                        Participants key in the appropriate digits to signal their answer to each question. The
                        results will be collated and delivered to the customer. Participants need DTMF
                        telephones for voting.

             iii.       Conference Monitoring Monitoring of the audio conference for sound quality is
                        provided by the BT Co-ordinator during the call.

c)           Recording The phone conference will be recorded onto a 90-minute audio cassette or onto a
             Compact Disc, and posted by first class post. Additional copies can also be supplied. All
             Participants will be advised at the start of the audio conference that it is being recorded. This

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       feature must be requested at time of booking. (Note: the CD can be recorded in .wav, MP3 or
       Windows Media file formats and these formats are also supplied via email)

d)     Replay The conference can be digitally recorded and then made available at a later date. When
       the recording is available, the customer distributes the telephone number and recording number
       to allow access.

e)     Replay Plus In addition to the standard Replay feature, participants can also be asked to
       record their names, company names or other information before listening to the recording,
       and/or comments, feedback etc. after listening to it.

f)     Transcription The phone conference can be recorded and a typed transcript delivered by post,
       fax or e-mail.

g)     Translation. The typed record can be translated into another language for the customer.

h)     Playback Pre-recorded tapes or CDs supplied in advance by the Customer can be played into
       the Conference at any point upon request.

i)     Interpretation An interpreter can be brought online for all or part of the audio conference.
       Available languages available can be provided on request.

j)     Conference Support Work If extra require work (such as faxing agendas), is required please
       contact the Help Desk for further information.

k)     Webconferencing Facilities The Supplier provides a set of web-based services which can be
       used by customers for presentations and collaborative calls. If assistance is required from the
       Conference Coordinator before, during and after the meeting to upload presentation material to
       the selected web-conference, drive slideware and interact with the webconferencing console,
       this must be selected at the time of booking and will be chargeable as Live Meeting / WebEx
       support.




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