PROV JOUR Mgr Techn RSJ R3 8 2012 JCC67291 3J Progr by 1t94zsh0

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									                                                              Item 3.G- August 10, 2012
                ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
    To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
       marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
                                   Questions - call UNR Faculty HR at 682-6114
     INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions.
 Incumbent(s) Name (if applicable): Vacant                                 Position #(s): 17248

 Current Title: Coordinator, Technology (RSJ)                              Current Range:
 (JCC: )
 Department: Reynolds School of Journalism                    College/Division: Office of Provost

 Account #(s): 1300-115-0027
 Action Proposed: (check all that apply)
 ( ) New position: Proposed Range:
                     Proposed Title:
 ( ) Title Change, Proposed Title:
 ( ) Proposed Reassignment from Range          to Range
 ( ) Revised PDQ only (no change in range or title)
 (X ) Line of Progression (show titles below)                                              JCC (Current
                                                                                            or new HR
                                                                                Range:      assigned):
 Coordinator, Technology (RSJ)                                                    2           77784
 Manager, Technology (RSJ)                                                        3          67291 *


I certify that the statements in this description are accurate and complete to the best of my knowledge.

____________________________________________________________                   __________________
Employee’s Signature                                                                 Date

I/we have reviewed the statements in this form and they accurately reflect the job assignments.

____________________________________________________________                   __________________
Immediate Supervisor’s Signature                                                     Date

____________________________________________________________                   __________________
Director/Chair/Dean Alan Stavitsky, Dean, RSJ                                        Date

Approved for Salary Placement Committee review.

____________________________________________________________                __________________
Pres / Vice Pres / Vice Prov Signature Jannet Vreeland                            Date
                                       Vice Provost and Secretary of University
               Action Approved by the President (Completed by Faculty HR):
Position #: 17248                            EEO Code: 3J           CUPA Code: CM5517
Job Class Code: 67291                        Exempt: Yes or No Census Code: 006
Range: 3                                     Effective Date: 8/1/2012
Approved Title:
                      MANAGER, TECHNOLOGY (RSJ)

____________________________________________________________              __________________
Employee Signature                                                                Date
(Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval)


Rev: 6/1/2012
Position Description -   Coordinator and Manager, Technology (RSJ)                        Page 2



1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)

The Coordinator or Manager, Systems (RSJ) reports to the Dean of the Reynolds School of
Journalism (RSJ) and is responsible for the School’s technology systems and management of its
computer labs.

Range 2 - Coordinator:
The Coordinator works with students, faculty and other internal and external constituencies to direct
the smooth operation of the technology tools that support the course work and independent research
of the undergraduate and graduate students, faculty, and staff. The position manages and ensures
appropriate use of the RSJ computer labs. The individual trains and supervises students and student
workers in proper use and oversight of the lab. The Coordinator works with the University of Nevada,
Reno Information Technology (IT) community to troubleshoot problems and update software and
hardware as necessary.

Range 3 –Manager (in addition to Range 2 above):
The position manages the research, planning, specification, purchase, installation and maintenance of
information technology hardware and software including lab computers, media editing facilities, and
file servers. The Manager collaborates with faculty to build curriculum around technology and provides
streaming video (storage and retrieval) assistance and recommendations for digital media projects.
The Manager acts as a liaison to the IT community and outside vendors.


2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).

Range 2 - Coordinator:

40% - Computer Hardware, Software, and Multimedia Equipment Management
    Manage the inventory and check-out of equipment throughout the RSJ
    Manage the maintenance of equipment and upgrades of hardware and software throughout
       the classrooms, labs, and offices of the RSJ
    Maintain currency with the University’s IT efforts allowing for the integration of software,
       hardware and programming enhancements
    Ensure compatibility, compliance and security of hardware and software within the School
    Coordinate the research, planning, specification, purchase, installation and maintenance of
       information technology hardware and software, including lab computers, media editing
       facilities, and file servers
    Serve as a liaison to troubleshoot networking issues
    Conduct basic server administration with the support and assistance of IT
    Monitor network and server systems, communicate problems to IT, request assistance as
       needed

30% - Lab Management and Training
    Hire and supervise student lab assistants to operate the School’s computer labs
    Schedule and maintain lab assistant coverage for the labs during business hours and during
       nights and weekends as required
    Provide basic training and assistance concerning network access, software application, or
       technical trouble-shooting to faculty and students
Position Description -   Coordinator and Manager, Technology (RSJ)                       Page 3

      Serve as a technical liaison with IT and Teaching and Learning Technologies
      Manage the inventory and check-out of equipment throughout the RSJ

20% - IT Coordination
    Serve as a liaison with IT to develop recommendations on the purchase of hardware and
       software within RSJ (including cost, compliance, compatibility and security factors)
    Coordinate the research, planning, specification, purchase, installation and maintenance of
       information technology hardware and software, including lab computers, media editing
       facilities, and file servers
    Serve as a member of the RSJ Technology Committee

10% - Technology Research
    Research and recommend new equipment and upgrades of hardware and software throughout
       the classrooms, labs, and offices of the RSJ


Range 3 –Manager:
40% - IT Management (in addition to R2 IT Coordination)
    Design and oversee policies and procedures for the student labs
    Make recommendations on the purchase of hardware and software within RSJ (including cost,
       compliance, compatibility and security factors)
    Manage the research, planning, specification, purchase, installation and maintenance of
       information technology hardware and software, including lab computers, media editing
       facilities, and file servers
    Supervise student employees and part-time faculty providing technology support
    Provide support to resolve the most complex issues (tier 3) for computers in classrooms,
       laboratories and faculty and staff desktop computing
    Provide support for broadcasting technology and collaborate on production of research
       projects with faculty and students
    Support XSAN and associated digital video hardware as well as studio editing/broadcasting
       equipment and programs

30% - Network and Server Administration
    Troubleshoot network issues
    Maintain server system hardware and operating system, including appropriate software,
       security patches and updates
    Configure, order and deploy servers, as needed
    Work with faculty/staff to determine the requirements for a given application to be hosted on a
       server
    Work with approved vendor to develop an appropriate configuration for the server system
    Monitor systems and log files to ensure appropriate server resource availability
    Document problems, conduct research, consult with IT and develop solutions
    Provide assistance in the design and production of digital media projects related to storage
       and retrieval optimization; develop and execute back-up strategies for data pool

20% - Lab Management and Training (in addition to R2 above)
    Potential to teach or assist in the teaching of courses where appropriate

10% - Technology Research (in addition to R2 above)
    Conduct research on new and emerging technologies and software applications, which may
       include beta testing or trial versions
    Develop assessments of technology and software including strengths and weaknesses
    Make recommendations on purchases
Position Description -   Coordinator and Manager, Technology (RSJ)                            Page 4



      Provide guidance and consultation in technical matters
      Research server management best practices to promote leading edge Journalism technology;
       collaborate with faculty to develop technology for curriculum and participate in program
       accreditation


3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.

Level of Freedom:

Range 2 - Coordinator:
The Coordinator works closely with IT to resolve server and network issues and conducts research on
the increasingly technical disciplines of news and strategic communication. The incumbent works
autonomously to ensure that faculty, staff and lab computers are functioning properly and to resolve
issues. Decisions are made in defining policies and procedures for lab operation, staffing student lab
employees, and in problem solving. The incumbent collaborates closely with faculty to support the
process of building curriculum around technology. Decisions on purchases and policies are reviewed
with the Dean and the RSJ Technology Committee.

Range 3 –Manager (in addition to Range 2 above):
The Manager, Systems must work independently from a technical standpoint with limited assistance
from IT. Decisions are made in problem solving, developing recommendations and ensuring
continuous systems operations. Initiative is required to anticipate issues and research appropriate
new and emerging technologies. Ongoing problems, system performance issues, and long-range
concerns are brought to the attention of the Dean and the RSJ Technology Committee.

Impact:

Range 2 - Coordinator:
The RSJ provides education and conducts research on increasingly technical disciplines including
broadcasting, graphic design, videography, advertising and public relations. The Coordinator
provides essential computing services to RSJ in support of these disciplines. Poor performance
negatively impacts the ability of students and faculty to utilize RSJ facilities and successfully complete
projects. Failure to meet goals could negatively impact the reputation of the RSJ and its faculty and
students.

Range 3 –Manager (in addition to Range 2 above):
 A systems outage is immediately noticed and impacts RSJ’s ability to conduct research, educate
students and handle business operations. Decisions leading to excellent service contribute to
teaching and learning and promote student/faculty success and retention.


4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).

Knowledge of:

Range 2 - Coordinator:
    Macintosh and Windows PC computer applications and operating systems
    Microsoft Active Directory
Position Description -    Coordinator and Manager, Technology (RSJ)                         Page 5

         Audio and video hardware and software
         Computer lab coordination
         Basic of server and network administration

Range 3 –Manager (in addition to Range 2 above):
    Unix server operating systems (i.e., Apple Storage Area Network (XSAN)) and their
      administration
    TCP/IP network theory
    Development and execution of large data pool
    RAID systems optimized for Data throughput
    Computing in an academic setting
    Server and network administration practices and procedures

Skills:

Range 2 - Coordinator:
    Effective analysis, problem-solving and decision-making
    Excellent verbal and written communication
    Customer service
    Supervision

Range 3 –Manager (in addition to Range 2 above):
    Technology research

Ability to:

Range 2 - Coordinator:
    Manage, prioritize, and complete multiple projects/tasks in an efficient and timely manner while
      maintaining focus on organizational goals
    Troubleshoot emergent and immediate software, hardware and networking issues with the
      support of IT
    Assist staff with coordination of work efforts
    Communicate effectively with non-technical faculty and staff in discussions of technical
      matters

Range 3 –Manager (in addition to Range 2 above):
    Contribute expertise to the efforts of a large and diverse community of constituents
    Stay abreast of new and forthcoming technologies related to RSJ endeavors


5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.

Internal                             Reason for Contact
Range 2 - Coordinator
Faculty, staff and students          To provide guidance and service on technical matters
Information Technology               To consult on problem solving, best practices and security issues
Purchasing                           To follow procedures and complete purchases

Range 3 - Manager
Faculty, staff and students          To collaborate on planning curricula and projects around
                                     technology
Position Description -   Coordinator and Manager, Technology (RSJ)                      Page 6


External                           Reason for Contact
Range 2 - Coordinator
Vendor Technical Support           To gather information and troubleshoot networking and computer
                                   problem areas for resolution
Consultants                        To obtain information and/or expertise

Range 3 - Manager
Vendor Technical Support           To research new software and hardware and coordinate
                                   purchases


6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.

       a.      Minimum educational level, including appropriate field, if any.

               Range 2 and 3:
               Bachelor’s Degree from a regionally accredited institution

        b.    Minimum type and amount of work experience, in addition to the above required
       education necessary for a person entering this position.

               Range 2:
               Bachelor’s Degree and two years, or Master’s Degree and one year, of information
               technology experience

               Range 3:
               Bachelor’s Degree and four years, or Master’s Degree and two years, of information
               technology experience to include supporting servers and supervisory experience

               Preferred Licenses or Certifications: None

        c.    Indicate any license or certificate required for this position.

               None

								
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