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									                    Directorate of Wellbeing Services

                         Casual Beauty Therapists

                                  £14,733 pro rata

                             Job reference: CVP 40


1.   Letter from the Human Resources Manager

2.   The council’s vision and objectives

3.   Job description

4.   Person specification

5.   Conditions of service

6.   Pension contribution rates

7.   Information on exempted posts

8.   Equality and diversity sub groups
Dear Applicant

Post of Casual Beauty Therapists

This post is exempt from the provisions of the Rehabilitation of Offenders Act
which means you must provide details of any convictions (including those
which are ‘spent’), in addition to any cautions and bindovers orders that you
have received in the last 12 months.

Thank you for your enquiry about the post at Knowsley Metropolitan Borough

Please find enclosed further details about the post and an application form for you to
complete and return by Friday, 14 September 2012. You can find out more about
Knowsley Council from our website at

Interviews are likely to take place within four weeks of the closing date. If you have
not heard by then you should assume that your application has been unsuccessful. If
you would like receipt of your application to be acknowledged, please enclose a
stamped addressed envelope with your completed form.

The council places great importance on maintaining high levels of attendance at work
and all Directorates operate under well-established guidelines to monitor and control
absence. If you are successful at interview, the council will be seeking references
and your present or last employer will also be asked to give details of your sickness
and attendance record over the last three years.

If you require any assistance during the selection process due to a disability, please
contact us as soon as possible on telephone number 0151 443 3434. For example
you may need a sign language interpreter, require an accessible interview room, or
need help completing a written application (taped applications may be submitted by
prior agreement).

Please note that the Council will disqualify any applicant who directly or indirectly
seeks or canvasses the support of any Councillor for any appointment with the

The council is working jointly with the trade unions to implement a fair and
equitable pay and grading structure in line with the 1997 Single Status
Agreement. This will be achieved by reviewing every post within the council
through the job evaluation exercise which is currently being conducted. All
posts are subject to the review and therefore advertised grades are provisional
and will not be confirmed until the outcome of this exercise. You should note
that you are applying for posts with the council on this basis.
You should return your application to: Knowsley Metropolitan Borough Council,
Human Resources and Development, Westmorland Road, Huyton, Knowsley, L36
9GL, or by email to:

I look forward to receiving your application and thank you for your interest in this

Yours sincerely

Jaci Dick
Jaci Dick
Human Resources Manager
                                 Job Description
JOB TITLE                Beauty Therapist

GRADE                    Scale 2 (Inclusive of all weekend, out of hours, evening and
                         Bank Holiday working to suit the needs of the business)
DIRECTORATE              Directorate of Wellbeing Services (DWS)

SECTION/TEAM             Leisure and Cultural Services

ACCOUNTABLE TO           Spa Co-ordinator

PLACE OF WORK            A base will be allocated however the post holder is
                         expected to work in any Council facility.
DATE REVIEWED            1st August 2011

Purpose of the job

1.    To assist, support the Spa Manager to ensure the effective and efficient
      management of the Spa facilities.

2.    To ensure your centre delivers all commercial KPI’s and makes a valuable
      contribution to the Active Leisure Scorecard, maintaining up to date
      knowledge of key strategies set by the product team

3.    To operate efficient standards, sales and staffing in the beauty spa

Duties and responsibilities

1.    To provide prompt, friendly and efficient service, which accurately meets
      customer satisfaction, and prepare special treatments with the utmost, care
      attention and professionalism.

2.    To provide the highest levels of hygiene in the Spa at all times.

3.    Ensure all telephone bookings and enquiries are dealt with in a friendly and
      efficient manner.

4.    To comply with all legal requirements and carry out all contraindications

5.    To ensure customer satisfaction at all times. To provide a personalised
      service to promptly deal with and report any complaints, comments and
6.        To maximise sales through service by demonstrating good product

7.        To ensure all billing is correct and accurate with attention paid to room
          numbers and deposits.

8.        Be aware of Active Leisure products, special offers and daily events and to
          maintain knowledge of facilities

9.        To wear your uniform at all times in accordance with Active Leisure Standards.

10.       To maintain the highest level of personal/work cleanliness and hygiene.

11.       To make yourself available for training and communication meetings, for which
          advance notice will normally be given.

12.       Take ownership and be passionate about the overall standards and
          appearance of area of responsibility at all times.

13.       To identify public needs/wants by maintaining close contact with the general
          public monitoring of any complaints and responding accordingly.

14.       To constantly monitor and review performance to ensure there is continued
          development and improvement in standards.

15.       All the duties will be carried out in the working conditions normally inherent
          with the job.

16.       All duties must be carried out to comply with:

         The Health & Safety At Work Act
         Acts of Parliament, Statutory Instruments and Regulations and other legal
         Nationally agreed Codes of Practice which are relevant.


1.        To undertake any other duties commensurate with the post and grade which
          contribute to the general purpose and objectives of the Directorate

2.        The role will contribute to ensuring the operation of facilities throughout the
          Borough as a whole run smoothly and therefore flexibility in place of work is
          paramount on a daily basis. Any movement will be as part of the working
          conditions and no allowance will be incurred.
3.      To work pro-actively towards creating a positive environment to work
        embracing the Councils commitment to Equality and Diversity.

4.      To achieve annual CPD targets as set by industry best practice guidelines and
        hold membership of a relevant leisure Governing Body.

Health and safety

1. To work in partnership with the maintenance and Health and Safety team to
   ensure health and safety is coordinated and facilities are operated in a safe

Review Arrangements

The details contained in this job description reflect the content pf the job at the date it
was prepared. It should be remembered, however, that it is inevitable that over time,
the nature of individual roles will change, existing duties may no longer be required
and other duties may be gained without changing the general nature of the duties or
the level of responsibility entailed. Consequently, Knowsley Borough Council will
expect to revise this job description from time to time and will consult with the post
holder at the appropriate time

Data Protection and Information Security

    Implement and act in accordance with the Information Security Acceptable Use
     policy and Data Protection Policy,
    Protect the council’s information assets from unauthorised access, disclosure,
     modification, destruction or interference,
    Report actual or potential security incidents.
                                                     Person specification
Post title           Beauty Therapist                              Grade          SCP 11
Directorate          DWS                                           Section/team   Active Leisure

Criteria                                                                                                        * M.O.A
              Essential requirements
Skills, knowledge, experience etc
1           Knowledge of Beauty/Massage techniques                                                              A/I
2           Knowledge of positive behavioural approaches                                                        A/I
3           Ability to develop and maintain positive relationships                                              A/I
4           Ability to communicate effectively with a range of people                                           A/I
5           Ability to manage own time to deal with multiple tasks effectively.                                 A/I
6           Experience of working with a similar client group                                                   A/I
7.          Experience of working to set targets and deadlines                                                  A/I

8           Relevant professional qualifications in Beauty Therapy/Holistic Therapy (NVQ or equivalent)         A/C
9           ECDL or equivalent                                                                                  A/C
Health and safety
10          Demonstrate a good understanding of the departments Health and Safety policy and what is included   A/I
Personal attributes and circumstances
11          Ability to make decisions using analysis and judgement                                              A/I
12          Commitment to continual professional development                                                    A/I
13          Flexibility to work evening, weekends and Bank Holidays as required.                                A/I
14          Flexibility to work in any Knowsley facility as and when the business requires.                     A/I
*Method of assessment (*M.O.A)
A = Application form         C = Certificate                        E = Exercise           I = Interview
P = Presentation             T = Test                               AC = Assessment centre

Date          Approved by authorised manager                             Designation
01/08/11      Sam Goodwin                                                Area Manager

Where the post involves working with children, in addition to a candidate’s ability to perform the duties of the post, the
interview will also explore issues relating to safeguarding and promoting the welfare of children, including:
     Motivation to work with children and young people
     Ability to form and maintain appropriate relationships and personal boundaries with children and young people
     Emotional resilience in working with challenging behaviours
     Attitudes to use of authority and maintaining discipline

           We have a positive attitude to the employment of disabled people and guarantee an interview to those who meet all the
           necessary criteria of the person specification.
                      Conditions of service
                Directorate of Wellbeing Services

Post                 Casual Beauty Therapist

Employment status    Casual

Grade                SCP 11

General              The conditions in the National Joint Council for Local
                     Authority Services (Green Book) will apply.

Hours of work        Casual – as and when required.

Salary               £14,733 (pro-rata)

Medical              The successful applicant will be required to complete a
                     medical questionnaire and may also be required to undergo
                     a medical examination.

Training             The Council is a recognised ‘Investor in People’ and
                     encourages training and development for all employees.

Childcare vouchers   The Council is in partnership with a childcare voucher
                     provider which offers employees a salary sacrifice scheme.
                     Further details are available from Human Resources

Car status           Not applicable

Disclosure           The post is subject to a Criminal Records Bureau check.
                     You must ensure that you complete Section 8 of the
                     application form. If you fail to do so your application will not
                     be considered. Having a criminal record will not necessarily
                     prevent you from being appointed to the post.
                       Pension contribution rates

The table below sets out the contribution bands which will be effective from 1 April
2012. These are based on the pay bands for 2011/12 as increased by the September
2011 CPI figure of 5.2%, with the result rounded down to the nearest £100.

Pay Bands from
 1 April 2012
    Earnings Band Range
1     £0      to £13,500        5.5%
2   £13,501 to £15,800          5.8%
3   £15,801 to £20,400          5.9%
4   £20,401 to £34,000          6.5%
5   £34,001 to £45,500          6.8%
6   £45,501 to £85,300          7.2%
7     More than £85,300         7.5%

The pay ranges in the Contribution rate column of the table is increased on the 1st
of April each year by applying the rate of pension increase applied to public sector
pensions on the 1st of April that year and rounded down to the nearest £100.

If an active member has a permanent material change to his or her terms and
conditions of employment which affects his or her pensionable pay, the employer
may determine a different contribution rate to reflect that new annual pensionable
pay. This can be either an increase or a decrease.
Exempted posts – Criminal Records Bureau (CRB) disclosure

Knowsley Metropolitan Borough Council aims to promote equality of opportunity for
all with the right mix of talent, skills and potential. We welcome applications from
diverse candidates.

Certain posts are subject to a Criminal Records Bureau check due to the nature of
the work being undertaken. All candidates who are successful at interview for one of
these posts will be asked to complete an application form for a ‘disclosure’ check by
the Criminal Records Bureau before the appointment is confirmed.

Whilst the council supports the rehabilitation of ex-offenders, it is obliged in the
recruitment of all employees to use an Exemption Order of the Rehabilitation of
Offenders Act 1974 in order to ensure safe recruitment to posts where working with
children, vulnerable adults or other positions of trust are involved. If you apply for a
post that is subject to a disclosure, you will be advised in the recruitment job pack.

Having a conviction or a record of some type of unacceptable behaviour would not
necessarily bar you from being appointed to the post as any decision to employ will
be considered on the individual circumstances of each case.

If you are in doubt about what you should declare, you can ask advice from a
member of the Human Resources Division 0151 443 3434.

Further information about the Criminal Records Bureau, including how information is
assessed in line with the Rehabilitation of Offenders Act 1974 can be found on their

Where the post involves working with children, in addition to a candidate’s ability to
perform the duties of the post, the interview will also explore issues relating to
safeguarding and promoting the welfare of children, including:
      Motivation to work with children and young people
      Ability to form and maintain appropriate relationships and personal boundaries
       with children and young people
      Emotional resilience in working with challenging behaviours
      Attitudes to use of authority and maintaining discipline
                        Equality and Diversity sub groups

Knowsley Council has four established sub groups to support the equality and
diversity agenda, details below.

The groups are supported by the Corporate Equality and Diversity Manager, Paul
Peng who can be contacted on 443 3073.

Knowsley Black and Minority Workers’ Group (KBMWG)
The group's vision is to 'promote respect and value diverse cultures within Knowsley',
and they are committed to challenging all forms of discrimination, racial harassment
and bullying to promote race equality in employment and in the delivery of services.
Through development days, members of the KBMWG have established and
discussed terms of reference and decided on ways to be involved with the council

Knowsley Lesbian, Gay, Bisexual and Transgender Forum
The group aims to promote the council positively as an employer which is supportive
of the LGBT workforce, as well as promoting LGBT within the larger community.

It acts as a consultation forum on new and exiting policies and strategies and
participates within equality impact assessment processes with the view to improving
and influencing change. Through the group there is a robust and systematic process
for exchanging ideas, problem solving and information sharing, this then raises
awareness and reduces discrimination within the workplace.

Disability workers' group
This group meet to discuss issues surrounding disability within Knowsley. The
council recognises that people are disabled by society and not their impairment.

The group advises on all policy and procedure, whether related to employment or
service delivery for the council and the Primary Care Trust. They also provide a
networking opportunity across the groups to discuss common issues and link with
similar employee forums in other local authorities.

Women's operational workers’ group
The group's primary focus is the consideration of gender equality issues relative to
every aspect of employment and service delivery. As with the other groups, there will
be representation at the Directorate Implementation Group which then feeds into the
Corporate Equality and Diversity Strategy Group meetings. The advice and guidance
which this forum is anticipated to contribute will be a valuable asset to the Equality
and Diversity agenda of Knowsley Council, particularly as women make up 63.9% of
the total workforce.

Equality and diversity information is available to view on

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