E mail by VII9jovw

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									                                   E-mail


For the first time in centuries, the
written word has undergone a
quantum metamorphosis, leaping
from the printed page into
cyberspace.
E-mail

   E-mail Problems
   E-mail Essentials
   Introduction
   Body
   Conclusion
   “Netiquette”
   Technical Writing Criteria
E-mail Problems

   Poor or incomplete documentation
    –   (for future reference)

   Computer limitations
    –   (compatibility of hardware/software)

   Lack of privacy
    –   (not necessarily confidential)
E-mail Essentials

   Correct E-mail Address
   Subject Line (Topic + Focus)
    Subject: REQUEST FOR REVISED VACATION
    SCHEDULE
   Line Length--Limit line length to approximately 60
    characters
   Screen Length--Limit message to one viewable screen
    (12-14 typed lines)
Introduction

   What are you writing about?
   Why are you writing?
    Example:
    I need to change my
    scheduled vacation time
    due to my increased
    workload.
Body

   Prove your point. What
    exactly is the reason for
    your request or what
    exactly do you want from
    the reader?
   Consider using bullets to
    list your points.
Conclusion

   What’s Next?
   When do you need an answer, and
   Why is that date or time important?

    Example:
    Please respond by 1/12/00. This will help me
    schedule my workload.
“Netiquette”

   Avoid sarcasm
    (which might be misunderstood)

   Avoid humor          (which might be misunderstood)

   Don’t FLAME          (typing in all caps)

   Don’t make your reader scroll endlessly:
    limit line length and screen length
Writing Effective E-mail

   Use the correct e-mail address.
   Provide an effective subject line.
    –   what? and what about the what?
   Limit message to one screen.
   Organize your e-mail.
    –   Introduction, discussion, conclusion
Writing Effective E-mail

   Use highlighting techniques sparingly.
    –   underlined text
    –   italicized text
   Proofread your e-mail.
   Don’t e-mail confidential information.
   Make hard copies for future reference.
   Practice “netiquette.”
Technical Writing Criteria

   Clarity
   Conciseness
   Accessibility/Design
   Audience recognition
   Audience involvement
   Accuracy

								
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