Date as postmarked
Divisional Manager (Central Lancashire)
Thank you for your request for an application form and further information relating to the above position.
Please find enclosed a Job Pack which includes:
Job Description Application Form
Person Specification Rehabilitation of Offenders Form,
Background Information Policy Statement, Guidance notes and
Equality & Diversity Policy Return Envelope
Equality & Diversity Monitoring form Age UK Leaflet
The closing date for receipt of completed applications is 2nd April 2012 and interviews are planned
for 13th and 20th April at the Chorley Office.
Due to the high cost of postage, we will not contact you unless you have been short-listed for
interview. Please assume that if you have not heard from us within 4 weeks of the closing date of
the position that you have not been successful on this occasion.
To conform to our Equality & Diversity Policy we will only consider applications made on our
standard application form; C.V.s on their own will not be accepted.
When completing your application form please pay particular attention to the Person Specification
as the criteria from this form will be used for short-listing. You should be able to demonstrate on
your application form that you meet the criteria on the person specification by addressing each
point, explaining what qualifications, qualities, skills or experience you have in order to
demonstrate that you meet the requirements listed. If due to any disability, completion of the
application form will cause you any difficulties, please contact us and we will try to assist.
Please ensure you complete and return the Equality and Diversity Monitoring Form and
Rehabilation of Offenders Form.
We look forward to receipt of your application to be posted to myself at Age UK Lancashire, 61-63
St Thomas’s Road, Chorley PR7 1JE.
Job Title: Divisional Services Manager
Reporting to (Job Title): Director of Care Services
Direct Reports: Service Coordinators
Brief Overview of the To work with the Director of Care services to provide the strategic direction and
Position: development of services for older people across Central Lancashire.
To actively provide leadership to the central service teams to inspire
commitment to improving the lives of local older people in a customer focused
Working with: Other DSMs; Finance; Services Co-ordinators; HR Manager; Marketing Officer
Main Duties and 1. To represent Age UK Lancashire on key strategic planning groups, working
Responsibilities: with and developing excellent working relationships with partners in public
and independent sector agencies to promote the interests and meet the
needs of older people.
2. To have a thorough grasp of all services currently provided by Age UK
Lancashire in the division and its districts, identifying gaps in provision and
seeking ways to address needs/lack of services.
3. To actively consider ways of engaging with older people and identifying
their needs and wants that will improve their independence and well-being
as we move from a wholesale to retail model of delivery.
4. To be responsible for negotiating and managing service contracts, within
the division, and ensuring that appropriate monitoring, reporting and
evaluation is carried out.
5. To be the main point of contact for the organisation’s HR manager.
6. To ensure that staff working in the division are managed effectively in line
with our performance management systems and that any training and
development needs are identified and addressed.
7. To be responsible for the overall management of the divisional budgets
and component district budgets, fully understanding budget management
and cost structures and ensuring that project/contract financial reporting
is completed efficiently.
8. To have a sound awareness of policy initiatives and agendas and their
implications and impact locally.
9. To be able to build strong relationships at a senior level.
Accountable for: 1. Developing the profile of the organisation externally within the division.
2. Developing and supporting projects and services in the division in response
to the needs of older people and the funding opportunities available.
3. Ensuring services within the division are provided within agreed
operational standards and that quality control is exercised in all areas of
service delivery and operational management.
4. Remote Management of service delivery teams
5. Management of divisional budgets and projects
6. Performance management of staff and projects
Summary of Key 1. Appropriate management qualification or equivalent – a management
Attributes & Qualifications degree is desirable
for role: 2. Remote management of Teams
3. Experience in the Charity Sector
4. Management of budgets
Main KPI’s / Regular review of all services internal & external within the division
performance measured incorporating monitoring & evaluation in accordance with funders
To ensure compliance with the Organisation’s policies, procedures &
standards and those required by external partners
Regular line management & support of staff including: induction, training,
continuing professional development & performance monitoring.
Management of divisional budgets in conjunction with the AUKL Finance
Proactive and supportive leadership and to empower divisional staff teams
in order to establish and maintain positive morale and engagement
Ensure effective communications within the division and as appropriate
across the organisation
Generic Clauses: 1. To support the trading and fundraising activities of the charity liaising with
the Business Development Team.
2. To comply in all aspects with Age UK Lancashire’s policies, including Health
and Safety, Equality & Diversity, Handling Money, Data Protection etc.
3. To participate and contribute generally to Age UK Lancashire’s activities,
attending meetings, training courses etc as required.
Flexibility Clauses: The nature of this post will require flexibility to meet some urgent work
needs as they arise. This may entail some occasional weekend or evening
Therefore, this job description is not intended to be exhaustive. The post-
holder will be expected to adopt a flexible attitude to the duties which
may have to be varied (after discussion with the post-holder) subject to
the needs of the service, and in keeping with the general profile of the
Person Specification – Divisional Services Manager
Essential Skills Desirable Skills Assessment Method
1. Experience of remote 1. Evidence of leading teams and All by application form and
management of staff/teams change management interview
2. Knowledge of and experience 2. Understanding of and
in project/contract experience within Quality
management Control systems
3. Ability to build effective 3. Understanding of basic
relationships at a senior level. employment legislation
4. Experience of budget setting
and management at a
strategic and project level
5. Experience of performance
management of staff and
6. To develop the profile of the
1. Excellent critical thinking skills 1. Understanding of the need for
and the ability to assimilate involving older people in the
and assess information quickly planning and delivery of
and accurately. services and knowledge of
2. Knowledge of services implementation of
currently supporting older involvement strategies
3. Sound knowledge of current
and planned policy initiatives
written to support older
4. Ability to raise issues that
affect older people
Appropriate management Degree level in Management Application form
qualification or equivalent qualification
Employees shall include and
maintain in their Policy of
Insurance cover for business use
and shall provide copies of their
policy and driving license. If the
employee will not use their own
vehicle for work purposes, or is a
non driver, this must be stated in
Working to ensure later life is a more fulfilling and enjoyable experience
Age Concern Lancashire has been in existence since 1941, formally adopting the name Age
Concern in the 1970s. The activities of the organisation have now been transferred to another
entity called Age UK Lancashire.
We are a dynamic and influential Age UK organisation that provides services across much of the
county. In addition we ensure older people receive information and support to make informed
choices and are empowered to live their lives as independently as possible.
We offer a range of insurance and other products that are tailored to the needs of older people
and from transactions, receive commission that enables us to have an office in the districts in
which we work that provides a base for staff and a place for telephone and personal callers.
We have six charity shops which sell a range of mainly donated goods, raising independent
income for service provision.
Some services are paid for by our customers, in particular our Home Help service which we run as
a social enterprise.
We are probably best known for our service provision and our focus is on working with our
customers and providing a high level of person centred support in all that we do. Within our
services teams, our main outcomes are Health & Wellbeing (H&WB), Social Inclusion (SI) and
Promoting Independence (PI). All the services we currently deliver can be clustered into these
three outcome groups. Health and Wellbeing is all about keeping people active, involved and
enjoying life; Social Inclusion is about ensuring people can stay involved and are not marginalised
in any way and Promoting Independence is concerned with preventing unnecessary hospital
admissions, avoiding premature residential care and finding alternatives to dependence upon
statutory social care services.
Age UK Lancashire provides Information and Advice to older people and their carers. This is a
requirement of all Age UK organisations and a service we are investing in and developing across
Direct services are provided in projects across each borough with our central office based in
Chorley. Each district has its own office for personal and telephone caller as well as for providing
Age UK Lancashire is a lead provider of Help Direct in Lancaster, Chorley and West Lancashire.
This is an exciting project which has been commissioned by Lancashire County Council. The
project aims to coordinate and make more accessible a full range of services to meet the needs of
all members of the community. It can also support people wanting to make a more positive
contribution to their community or empowering them to make positive changes in their life and the
lives of others.
Funding has been secured for a Research Project to find out about the needs and wants of older
people and by using assets in the community to provide better for their needs.
More information is available on our website www.ageuklancs.org.uk
Divisional Services Manager - Central
With the expansion of our charity and the current external influences, we are recruiting a strategic
manager to lead, manage and develop services for older people across Central Lancashire
covering the districts of Chorley, Preston, South Ribble, Formby, Southport and West Lancashire.
Much of the work of the Divisional Manager will be to represent Age UK Lancashire and the
interest of older people in key external groups, committees and strategic partnerships, liaising with
the Primary Care Trusts, Lancashire Adult & Community Services and the District Councils.
Post Title: Divisional Services Manager
Location: Based in Chorley
Grade/Salary: Scale PO 3 pt 39 – pt 41 £32,800 - £34,549 p.a.
Hours of Work: 35 hours per week
Pension: Age UK Lancashire operates a voluntary contributory pension scheme.
Holidays: 24 days Annual Leave 8 days Bank Holidays pro rata.
Travel Expenses: Travel expenses will be paid for all journeys required for work, excluding travel
from home to base. The current rates are 45p per mile for the first 10,000
miles per year and 25p per mile thereafter.
Please complete this form and return in a separate envelope marked with your name. This
will not be opened unless you are shortlisted, when it will become part of the
documentation used by the panel at interview.
Rehabilitation of Offenders Act (1974)
This post is covered by the Rehabilitation of Offenders Act. You are
required, therefore to disclose all convictions against yourself which are
not considered "spent" under the Act (see attached information). The
information will be kept in strict confidence and will only be used to
consider your suitability for the post for which you are applying.
Have you ever been convicted of a criminal offence not considered "spent"
under the Rehabilitation of Offenders Act 1974
If yes please give details of the conviction (s) and date (s)
Name __________________________ Post Applied for ____________________
Address ________________________ Signature _________________________
________________________________ Date _____________________________
A criminal record will not necessarily debar you from employment with our
organisation. However, if you are appointed and it is later discovered that you have not
disclosed the information requested, you may be dismissed.
Rehabilitation of Offenders Act 1974
The Rehabilitation of Offenders Act (ROA) 1974 was brought in to support people who
have been convicted of a criminal offence, and who have not offended since, in gaining
employment. Under the Act convictions become ‘spent’ or ignored after a specified
rehabilitation period. This means that after the specified time has passed, an ex-offender
would not normally be obliged to mention their criminal conviction when applying for jobs,
obtaining insurance or during any involvement with criminal proceedings. All cautions and
convictions eventually become ‘spent’, with the exception of prison sentences over two
and a half years.
The rehabilitation period will depend on the length of sentence given. It is not related to
the offence committed. In the case of prison sentences, the rehabilitation period is based
upon the overall sentence length and not the time served in custody.
How long before a caution or conviction becomes spent
The rehabilitation period is calculated from the date of conviction (or the date the caution
is administered). Rehabilitation periods are listed in the table below:
People aged 17 or under People aged 18 or over
when convicted when convicted
Prison Sentences of more than 6 5 years 10 years
months and up to 2.5 years
Prison Sentences of 6 months or 3.5 years 7 years
Fines, Community Service. 2.5 years 5 years
Conditional Discharge Period of the order or Period of the order or
minimum of 12 months minimum of 12 months
(whichever is longer) (whichever is longer)
Absolute Discharge 6 months 6 months
Conditional Caution 3 months 3 months
Simple Caution, Reprimands and Immediately ‘spent’ Immediately ‘spent’
Other Including Compensation Variable period Variable period
Order, Supervision Order, Bind
Over, Hospital Order