Date as postmarked
Support Worker (Coping Alone Project)
Thank you for your request for an application form and further information relating to the above position.
Please find enclosed a Job Pack which includes:
Job Description Rehabilitation of Offenders Form,
Person Specification Policy Statement, Guidance notes and
Background Information Return Envelope
Equality & Diversity Policy Age UK Leaflet
Equality & Diversity Monitoring form
The closing date for receipt of completed applications is 6th July 2012 and interviews are planned
for 13th July.
Due to the high cost of postage, we will not contact you unless you have been short-listed for
interview. Please assume that if you have not heard from us within 4 weeks of the closing date of
the position that you have not been successful on this occasion.
To conform to our Equality & Diversity Policy we will only consider applications made on our
standard application form; C.V.s on their own will not be accepted.
When completing your application form please pay particular attention to the Person Specification
as the criteria from this form will be used for short-listing. You should be able to demonstrate on
your application form that you meet the criteria on the person specification by addressing each
point, explaining what qualifications, qualities, skills or experience you have in order to
demonstrate that you meet the requirements listed. If due to any disability, completion of the
application form will cause you any difficulties, please contact us and we will try to assist.
There are two positions available, please ensure that you make it clear on your application form
which position you are applying for.
Please ensure you complete and return the Equality and Diversity Monitoring Form. This form will
be detached upon receipt and will only be used for Equality & Diversity monitoring purposes.
We look forward to receipt of your application to be posted to Carolyn Stirling at Age UK
Lancashire 7 St Georges Rd St Annes FY8 2AE or emailed to firstname.lastname@example.org .
Job Title: Support Worker (Coping Alone Project)
Reporting to (Job Title): Service Co-ordinator
Direct Reports: Service Coordinators
Brief Overview of the To provide support, for both older people and the Services Co-ordinator,
Position: to ensure the efficient and effective running of the relevant service
Working with: Staff teams and partner agencies
Main Duties and 1. To be responsible to the Services Co-ordinator for carrying out
Responsibilities: duties in an effective and efficient manner in line with the funding
bid agreed by the Big Lottery.
2. To carry out assessments to identify the needs of older people to
enable them to remain independent, reduce isolation and support
them through a period of change.
Practical bereavement support
Support in undertaking social activities
Providing community services
Involving people in educational and creative activities
Signposting and keeping people up to date with information
about complementary services
The completion of forms for services/entitlements
3. To monitor the progress of the service user in relation to the agreed
work plan and make regular reports to the coordinator.
4. To be able to carry out routine administrative tasks, accessing and
inputting data, maintaining records and retrieving information using
the Age UK Lancashire database as appropriate.
5. To be aware of the needs of carers and seek to develop a co-
operative and supportive relationship with them whilst working with
the service user.
6. To ensure older people are treated with respect and given every
opportunity to exercise choice over the services they receive and
feedback to the Services Coordinator on possible gaps in services
or areas for development.
7. To promote volunteering opportunities and assist with the induction,
training and support to volunteers in line with Age UK Lancashire’s
policies and procedures.
Accountable for: 1. Ensuring effective service delivery with the support of the project
2. Ensuring monitoring and evaluation requirements are fulfilled as
identified by the project coordinator
3. Maintenance of administration and data systems connected to
Summary of Key 1. Understanding of the issues faced by bereaved older people
Qualifications 2. Experience of supporting projects in either health, education,
for role: social services or community and voluntary sector
3. Excellent communication skills
4. Experience and knowledge of Windows Microsoft Word, Excel
and Access with either a recognised qualifications such as ECDL
or a willingness to commit to gaining this during the first 6 months
Main KPI’s / Regular review and reporting of internal services within the division
performance measured incorporating monitoring & evaluation in accordance with funders
against: and organisational requirements
To ensure compliance with the Organisation’s policies, procedures &
standards and those required by external partners
To ensure effective service delivery
Generic Clauses: 1. To support the trading and fundraising activities of the charity liaising
with the Business Development Team.
2. To comply in all aspects with Age UK Lancashire’s policies, including
Health and Safety, Equality & Diversity, Handling Money, Data
3. To participate and contribute generally to Age UK Lancashire’s
activities, attending meetings, training courses etc as required.
Flexibility Clauses: The nature of this post will require flexibility to meet some urgent
work needs as they arise. This may entail some occasional
weekend or evening work.
Therefore, this job description is not intended to be exhaustive. The
post-holder will be expected to adopt a flexible attitude to the duties
which may have to be varied (after discussion with the post-holder)
subject to the needs of the service, and in keeping with the general
profile of the post.
Person Specification – Support Worker
Essential Skills Desirable Skills Assessment Method
1. Experience of supporting 1. Experience of working Interview, job application
projects in either health, with older people or other
education, social services vulnerable groups (nb
or community and specific experience of
voluntary sector Promoting Independence,
Health and Wellbeing,
2. Knowledge and 2. Good written and verbal Interview, job application
understanding of the communication skills, with
issues and services, which individuals and groups
affect the health/wellbeing
of older people and the
3. Understanding of the 3. Ability to manage Interview, job application
issues faced by bereaved workloads
4. Awareness of the services 4. Ability to carry out Interview, job application
available for older people individual needs
and the ability to assist assessments for service
with form filling and/or users
signpost to external
partners as appropriate
5. Experience of working 5. Ability to deliver Interview, job application
with volunteers. presentations in order to
promote the service
6. Good team working skills Interview, job application
Experience and knowledge of Interview and job application
Windows Microsoft Word, Excel
and Access with either a
recognised qualifications such as
ECDL or a willingness to
commit to gaining this during the
first 6 months in post
This is an essential car-user’s Interview and job application
post. Proof of appropriate
insurance cover, including
business use, will be requested,
however, we may consider you if
you cannot drive because of a
An enhanced Disclosure through
Age UK Lancashire
Working to ensure later life is a more fulfilling and enjoyable experience
Age Concern Lancashire has been in existence since 1941, formally adopting the name Age
Concern in the 1970s. The activities of the organisation have now been transferred to another
entity called Age UK Lancashire.
We are a dynamic and influential Age UK organisation that provides services across much of the
county. In addition we ensure older people receive information and support to make informed
choices and are empowered to live their lives as independently as possible.
We offer a range of insurance and other products that are tailored to the needs of older people
and from transactions, receive commission that enables us to have an office in the districts in
which we work that provides a base for staff and a place for telephone and personal callers.
We have six charity shops which sell a range of mainly donated goods, raising independent
income for service provision.
Some services are paid for by our customers, in particular our Home Help service which we run as
a social enterprise.
We are probably best known for our service provision and our focus is on working with our
customers and providing a high level of person centred support in all that we do. Within our
services teams, our main outcomes are Health & Wellbeing (H&WB), Social Inclusion (SI) and
Promoting Independence (PI). All the services we currently deliver can be clustered into these
three outcome groups. Health and Wellbeing is all about keeping people active, involved and
enjoying life; Social Inclusion is about ensuring people can stay involved and are not marginalised
in any way and Promoting Independence is concerned with preventing unnecessary hospital
admissions, avoiding premature residential care and finding alternatives to dependence upon
statutory social care services.
Age UK Lancashire provides Information and Advice to older people and their carers. This is a
requirement of all Age UK organisations and a service we are investing in and developing across
Direct services are provided in projects across each borough with our central office based in
Chorley. Each district has its own office for personal and telephone caller as well as for providing
Age UK Lancashire is a lead provider of Help Direct in Lancaster, Chorley and West Lancashire.
This is an exciting project which has been commissioned by Lancashire County Council. The
project aims to coordinate and make more accessible a full range of services to meet the needs of
all members of the community. It can also support people wanting to make a more positive
contribution to their community or empowering them to make positive changes in their life and the
lives of others.
Funding has been secured for a Research Project to find out about the needs and wants of older
people and by using assets in the community to provide better for their needs.
More information is available on our website www.ageuklancs.org.uk
Age UK Lancashire working in Lancaster, Wyre and Fylde
Since the development of Age Concern/UK Lancashire in the Lancaster Wyre and Fylde areas,
the range of services for older people has grown considerably. Please see the attached services
leaflets for more information.
Bereavement Care Support Worker, (Coping Alone Project)
In 2011 we received funding from the “Big Lottery” for a total of five years to provide support to
people who have recently been bereaved or face bereavement. We are recruiting two positions to
work as part of our team of Support Workers and assisted by volunteers you will provide practical
and emotional support to older people in the Lancaster, Wyre and Fylde district.
Post Title: Support Worker (Coping Alone project) two positions
Location: Both positions are based in Fleetwood – one position to work in the Fleetwood
area, the other to work across North Lancashire. Please ensure when
completing the application form you make it clear which position you wish to be
Grade/Salary: Fixed Scale 2pt 11 £8.10 per hour
Hours of Work: 18 hours per week, predominantly over three days with some flexibility.
Pension: Age UK Lancashire operates a voluntary contributory pension scheme.
Holidays: 88.25 hrs annual leave-38.75hrs Bank Holidays allowance.
Travel Expenses: Travel expenses will be paid for all journeys required for work, excluding travel
from home to base. The current rates are 45p per mile for the first 10,000
miles per year and 25p per mile thereafter.
Please complete this form and return in a separate envelope marked with your name. This
will not be opened unless you are shortlisted, when it will become part of the
documentation used by the panel at interview.
Rehabilitation of Offenders Act 1974 (Exceptions Order) 1975
The Rehabilitation of Offenders Act gives individuals the right not to disclose
details of 'spent' offences if asked about their criminal record. However, for
certain excepted professions, offices and employments, ex-offenders have to
disclose information about spent, as well as unspent convictions, provided
the employer states clearly on the application form or at the interview that the
job applied for is exempted.
Because of the nature of this role and the provision of Section 4 (2) of the
Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 you are
required to give details of all criminal offences for which you have been
convicted, including ‘spent’ convictions.
Have you ever been convicted of a criminal offence?
If yes please give details of the conviction(s) and date(s)
Name __________________________ Post Applied for ____________________
Address ________________________ Signature _________________________
________________________________ Date _____________________________
A criminal record will not necessarily debar you from employment with our
organisation. However, if you are appointed and it is later discovered that you have not
disclosed the information requested, you may be dismissed.