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					       Moving Out From the Desk and Into The Flow:
               Scholarly Support Services

                                          JoAnn Jacoby
                              Coordinator, New Service Model Programs
                                    University of Illinois Libraries

                           Condensed from a presentation given at
                              QQML Chania, Greece, May 2010
Special Session - “Assessing and Evaluating Reference: Views from the Academic Library Reference Desk”

         University of Illinois Library
                       Outline of Presentation

1. Call to Action: From the Reference Desk to
   (embedded) Research Support
2. Scholarly Support Services at Illinois
   a. Why? Old metrics and needs assessment
   b. Examples of Scholarly Support Services
   c. What will success look like?

  University of Illinois Library
Support for the Research Process: An
Academic Library Manifesto
Chris Bourg et al. for OCLC Research, November 2009

Call to Action
In order to continue to play a central role in support of scholarly research
and publishing, academic libraries must:
                • Embed library content, services, and staff within
                researchers’ regular workflows; integrating with
                services others provide…on campus, at other
                universities, or by commercial entities.
                • Embrace the role of expert information navigators and
                redefine reference as research consultation.

      University of Illinois Library
      Why New Service Modes at Illinois?

University of Illinois Library
                         Content is Common

University of Illinois Library
   Biology Library reshelving stats, yearly total.

University of Illinois Library
University of Illinois Library
      Why New Service Modes at Illinois?

University of Illinois Library
    New models for Research Support Services
                   at Illinois
Embedded (physically and/or virtually) in specific departments:
      • Biotechnology (and soon Biology & Life Sciences)
      • Labor and Employee Relations
      • Library and Information Science
      • Librarians Live at FLB (Foreign Language Building)
      • Multicultural/LGBT

Broadly-focused service programs:
      • Scholarly Commons (data services, digitization, and scholarly
        communications, e-scholarship)
      • Savvy Researcher

    University of Illinois Library
 Labor and Employee Relations (LER):
     From Departmental Library
        to Embedded Librarian

University of Illinois Library
                LER Service Profile
   Collection management
   Library instruction
   Collaborative projects:
        • Research Publicity Committee
              • LER Leadership
              • P&T
              • Student forum
              • Website
University of Illinois Library
         LER Reference Transactions

University of Illinois Library
                   Success Measures

                     Projects       Reference

  organization                                       Library

   How do we measure success? Are the Library’s measures well-
aligned with those of the client organization? Are we collocated or
  LIS New Service Model: Being Embedded

• Designated office space    LIS Virtual Library:
  and office hours GSLIS.
• Attend faculty meetings.
• On faculty listserv
• Member of Curriculum
• Attend lectures,
  roundtables, etc.
• Guest lecture in classes
  (and occasionally teach
  credit courses.)
• Socially embedded 
                    minutes         LIS Embedded

Faculty      MS/CAS           PhD      Staff   Other
University of Illinois Library
       Biology and Life Sciences:
Planning the Transition to a New Model

 Moving from a departmental library with
 180,000 volumes and 4 full-time staff…

 to an embedded librarian collocated with
 computing and student support services

  University of Illinois Library
    Statistical Analysis

  database instruction

   Bioinformatics Tools

Bib Management Tools




    Microarray analysis

Bibliographic searching

   Plant Nomenclature

Sequence Submissions

Life Science Data Services Librarian

  •Some of the functions identified in the
  needs assessment (others through
  •Digital repository services
  •Data curation

   University of Illinois Library
Scholarly Commons
     Fall 2010 launch
   The way research is happening is changing
            Enabled by technology
                Data intensive
             Not only print based

And we are getting involved earlier in the process

                        Content and service

Researchers (faculty
 and grad students)

                       technology specialists
                              and tools
      University Library Data Grant
• Targeted acquisitions supporting research projects
  requiring numeric or spatial datasets
• Competitive grants to faculty & grad students
Usage/Downloads are not the most useful measure:
• Only for deciding whether to continue licensing (did we
  find a larger audience?)
Better measures of success:
• Marketing (word of mouth, grants announcement)
• Citations in thesis/publications (with credit!)
• Relationships…Does this help position librarian as active
  partners in the research process?
• Outcomes: facilitate research, forge relationships
Group Information Profiles for faculty & research groups:

• Google News results generated at page load
• custom publication lists with links to full-text and citing articles
• pre-stored search strategies
• custom ES interface allowing on-the-fly searches scoped to a
particular research domain

Further reading: Ed Tallent. 2010.“Where are we going? Are we
there yet?” Internet Reference Services Quarterly
What will success look like for these new
            service models?
  • Use value
     -Customer-focused value proposition
     -Not just symbolic value/ego/nostalgia
  • Impact (not size!)
     -What difference do we make?
  • Relationships/partnerships (not tickmarks)
     -Library seen as essential partner in the
     research process
   University of Illinois Library
                New measures success

From volume count Use value/usability
  • Supply content when, where and how
  the student/researcher needs it)
  • Digital repositories/data
  curation/scholarly communication

From just in case  Just in time (data grant)
  • May only get used by one person or
  research group, but used intensively
University of Illinois Library
             New measures of success

From gate countubiquitous library
  •IM/Text reference, librarians as active
  partners, mobile site, new book app,
  Libguides, course-integrated instruction

From inputs & outputs outcomes &
stories that demonstrate value
   • Harder to quantify, but quite tangible

 University of Illinois Library
     Thank you for your attention…

With thanks to Sarah Shreeves, Sue Searing,
  Yoo-Seong Song and Scott Walter who
contributed ideas or content included in this

 University of Illinois Library

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