Our Management Agreement with Southwark Council by mh6bF4


									         Two Towers
       Housing Co-op Ltd

Our Management Agreement with Southwark Council

Two Towers Housing Co-op has a Management Agreement with
Southwark Council which sets out in detail all of the services it must
provide and those which Southwark will continue to provide.

The Agreement is a legally binding contract between Two Towers (TMO)
and the Southwark Council. Two Towers has recently renegotiated the
agreement with the Council and when finalised and adopted, it will be
based on the most recent edition of the Modular Management Agreement
for TMOs published by the Government in 2005.

The agreement includes a number of schedules linked to each chapter of
the agreement and each area of responsibility. The schedules include all
of the TMO’s key policies and procedures.

The new Management Agreement includes nine chapters which are each
based on a different aspect of the TMO’s responsibilities.
They are:

Chapter 1 – General provisions

This chapter sets out the nature of the contract
between the Council and Two Towers, how it can
be changed or ended. It also states that the TMO
must carry out a ballot every 5 years to
determine whether residents want the TMO to
continue to manage the estate.

The schedules to this chapter include a detailed
map of the TMO’s area and boundaries, a list of
properties that the TMO manages and the Equal
Opportunities and Diversity policy. It also includes
a supervision procedure which the Council can
initiate if the TMO is not performing its
responsibilities in accordance with the agreement.
Chapter 2 – Repairs and maintenance

                         This chapter sets out all of the repairs and estate
                         services such as cleaning and gardening that the
                         TMO will be responsible for.

                         The schedules set out the tasks in some detail –
                         what the TMO must do and what the Council must
                         do and to what standard the works must be
                         carried out.

Chapter 3 – Rents

This chapter explains that the TMO is responsible for rent
collection and arrears control. The chapter includes
information on how Housing Benefit is dealt with and
how the Council will set rents annually. The TMO
will no longer carry out court action as this will now
revert back to the Council.

The schedules include detailed procedures on how the TMO
collects rents, chases arrears and in what circumstances legal action
will be taken.

Chapter 4 – Leaseholder and Freeholder Service Charge

This chapter states that the TMO will not be responsible for any tasks
relating to leaseholders service charge collection these tasks will continue
to be carried out by Southwark Council. All statutory consultation with
leaseholders will also be carried out by the Council even if the TMO is
carrying out the actual work that is to be re-charged to them.

The TMO will be required to provide information to Southwark Council
regarding its expenditure on estate and communal items that may be
re-charged to leaseholders.
Chapter 5 – Financial management

                      This chapter sets out how Two Towers will manage
                      its finances. The Agreement requires the TMO to
                      have its accounts audited annually, to prepare a
                      budget for the year and to keep a close check on
                      expenditure and report regularly to the Council.

                      If Two Towers makes a surplus, it can be used
                      towards meeting the TMO’s objectives which are
                      providing, improving and managing housing
                      services and the estate.

The schedules include the detail of how the Council calculates the
management and maintenance allowances for the TMO and how they can
be reviewed in the future. There are also schedules setting out the
detailed financial management procedures and accounting procedures.

Chapter 6 – Tenancy management

This chapter deals with new and introductory
tenancies, the tenancy agreement and breaches of it.
The chapter states that the TMO must investigate
breaches of tenancy or breaches of the lease and
collect evidence to enable the Council to take legal
action against tenants or leaseholders. This includes
anti social behaviour.

The schedules set out detailed procedures in all of the
tenancy management areas such as complaints,
assignments, mutual exchanges and giving consents.

Chapter 7 – Staffing and the relationship with the council

                   This chapter deals with staffing, Liaison with the
                          Council, complaints and disputes. Two Towers
                          is responsible for employing its own 2 full time
                          members of staff and for its contractors and

                           The schedules set out the Complaints Procedure
                           and also the Disputes and Arbitration procedure
                           should the TMO and the Council have a serious
                           disagreement which cannot be resolved.
Chapter 8 – Performance Monitoring and Reviewing of

This chapter includes all of the performance standards that Two Towers
and the Council must meet with regard to services and the way they both
operate. The Council holds regular monitoring and development meetings
with the TMO. Two Towers must produce an annual report of their
performance and must monitor our performance in relation to the Equal
opportunities policy.

Chapter 9 – Definition of terms used in the
This chapter includes an explanation of all
of the terms included in the Agreement.

A full copy of the Management Agreement will be made available
on the Two Towers website and at the Two Towers Housing Co-op
Office at:-
83 Lupin Point,
Abbey Street,

     020 7237 9943

 020 7740 3269

    office@twotowers.org.uk

     www.twotowers.org.uk

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