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VOLUNTEERS THE Core/Corp of the Library Dee Crowner Library Director North Liberty Community Library 319-626-5701 librldy@north- liberty.lib.ia.us North Liberty Community Library Volunteer Policy The North Liberty Community Library’s volunteers are an important extension of the Library’s staff. Volunteers perform a wide variety of tasks that are vital to the institution. The following policy is designed to promote a maximum degree of excellence. Definition of a Volunteer One who performs a service of his or her own free will; one who contributes time, energy and talents directly or on behalf of the North Liberty Community Library and is not paid by Library funds. All volunteers must be accepted and enrolled by the Library prior to performance of assigned tasks. Overall Policy on Utilization of Volunteers In order to achieve the vision and mission statement of the North Liberty Community Library, we view the active participation of citizens, of a variety of ages, as a valuable resource to the Library. After fulfilling Library procedures, the Library accepts and encourages the involvement of volunteers at most levels of the Library and within appropriate programs and activities. Volunteers shall be extended the right to be given meaningful assignments, the right to be treated as an equal, the right to effective supervision, the right to full involvement and participation and the right to recognition of good work. Guidelines for Volunteers Library Volunteer Policy (continued) 1. Each volunteer is required to wear a volunteer badge. 2. Volunteers will receive regular training from the appropriate supervisor. 3. Special accommodations will be made upon request. 4. A background check may be made on each adult volunteer. 5. Volunteers will make note of time donated in the Volunteer Notebook. 6. Volunteers will show respect to patrons, other volunteers and staff. 7. Should a Volunteer have a grievance with a staff person, another volunteer or library patron, every attempt will be made to handle the situation through the Library Director or appropriate supervisor. 8. The North Liberty Community Library reserves the right to terminate the services of the volunteer if merited. 9. Volunteers may be used to increase the Library’s services. 10. Volunteers may not be used to establish and maintain new library services. 11. Volunteers will not be used to replace or reduce the number of paid staff. 12. Volunteers will be covered with respect to liability insurance in relation to their duties. 13. Volunteers should expect to fulfill a commitment agreed upon with the Library. 14. Volunteers are recognized as contributors to the goals and services of the Library. 15. Volunteers are responsible for maintaining the confidentiality of ALL library information. Failure to maintain confidentiality will result in immediate termination of the volunteer. 16. The Library staff will, upon request, provide letters of reference for the volunteer, if deemed appropriate. 17. Volunteers may start service in 5th grade. 18. All volunteers are registered by completing an application form. 19. Procedures and requirements for the volunteer will vary with age of volunteer. 20. All personal information about the volunteer is for internal use only. 21. Written parental permission is required for all junior volunteers (5th and 6th grade). 22. Volunteers will not be expected to do anything staff would not do. 23. Discriminatory or racist incidents will not be tolerated 24. Volunteers are prohibited from being under the influence of, using, possessing, selling or otherwise being involved with illegal substances and alcohol. Library Volunteer Policy (continued) Tasks That May Be Performed By a Volunteer 1. Shelf Reading (mandatory) 2. Shelving material (mandatory) 3. Helping with programs and projects 4. Being a group leader with the Summer Reading Program 5. Light cleaning assignments 6. Answering the telephone 7. Basic reference work 8. Working the circulation desk 9. Cataloging 10. Filing 11. Special events 12. Helping with material selection Most task assignments will depend on the interest and age of the volunteer. Junior volunteer assignments are handled on a volunteer by volunteer basis by the Youth and Teen Services Librarians. Library Volunteer Policy (continued) Types of Warnings 1. Verbal 2. Written 3. Dismissal Types of Volunteers 1. Adult 2. Teen (TAG—Teen Advocate Group) 3. Junior (junior volunteers) 4. Community Service workers 5. Friends of the Library 6. Library Board 7. Special Projects Library Volunteer Policy (continued) Benefits of Being a Volunteer 1. Feeling good about yourself 2. A feeling of accomplishment 3. Being of service to your community 4. Great parties 5. Good food 6. Recognition by staff, community, friends, etc. 7. Special “perks” offered by the library 8. Chances at Continuing Education Opportunities 9. References provided 10. Awards 11. Meeting new people and making new friends 12. Getting to know the library procedures, policies, the effort it takes to run and maintain a library 13. Job training for future jobs Application for Volunteer Service - North Liberty Community Library The Library offers a variety of volunteer opportunities. Please fill out the following application form. Date of Application______________ Last Name ________________________ First Name___________________M.I.____ Address________________________________________________________________ City__________________________________ State____________ Zip_____________ Phone (H)________________________ (Other)_______________________________ E-mail__________________________ Date of Birth___________________________ Availability: Please circle the day(s) of the week you are available Monday Tuesday Wednesday Thursday Friday Saturday Sunday Please circle time of day you are available 9am to 11am 11am to 1pm 1pm to 3pm 2pm to 4pm 3pm to 5pm 5pm to 7pm 6pm to 8pm Arrangements may be made to volunteer at other times. How often can you volunteer? Please circle one of the following Once a week once every two weeks once a month as needed by special arrangement Volunteer assignments interested in learning: Please circle areas of interest: Application for Shelving (mandatory) Shelf reading (mandatory) Computers Cataloging Volunteer Service Material selection Working with children Storytimes Office work (continued) Working with young adults Processing materials Summer Reading Program other_______________________________ Please list prior volunteer experience______________________________________ Emergency Contact: Name__________________________________________ Phone__________________ Relation_____________________________- Volunteer’s Signature___________________________________________________ Parent Signature _______________________________________________________ (for junior volunteers) Recruitment of volunteers I. All media A. Library newsletter B. Newspapers C. Radio D. Television II. Library A. Newsletter B. E-mail C. Friends brochure D. Web page (library and city) E. Scrolly thing F. Bulletin Board III. Through schools (all levels and homeschool) IV. Word of mouth V. Senior Centers VI. Youth Centers VII. Local clubs and organizations Types of recruits I. Adults A. Can/will do pretty much anything B. Available most any time/dependable C. Have other commitments/not always available when needed 1. Kids 2. Gone in winter/vacations 3. Appointments 4. Play time D. Can call on them to step in when needed II. Teens A. Can/will do pretty much anything B. Good with younger kids/help with programs C. Not available much during school year D. Great help with SRP/during summer 1. SRP group leaders 2. Help with shelving 3. Help with patrons 4. Help at desk E. Will step in if they see you need help when they are in the library Types of recruits (continued) III. Kids A. Don’t go younger than 4th grade but even better to stick with 5th and 6th graders B. Attention spans of gnats (don’t schedule for more than two hours but better for an hour) C. Love to help D. Can do a lot of what teens and adults can III. Homeschoolers A. Available during day B. Get whole families involved C. Can do almost anything D. Listen well III. Handicapped Types of recruits (continued) VI. Boards/commissions A. Library Board 1. Informed 2. Usually doesn’t involve as much time as regular volunteer work 3. Willing to attend workshops 4. Like to micromanage 5. Can be on Board forever B. Friends of Library 1. Willing to raise and spend money 2. Get business people involved 3. Doesn’t involve a whole lot of time 4. Think they know what library needs to spend “their” money on VII. Community Service “volunteers” A. Service groups B. Patrons working off fines C. “Bad” people that need community service hours Pros and Cons I. Pros II. Cons A.Available most hours of the day A. Powers that be don’t think you B.Want to be at library need paid staff C.Dedicated B. Takes time to train and then D.Learn well they leave E.Impress powers that be C. Don’t always want to be there 1. City councils (kids especially but parents think 2. County Board of supervisors it is great idea) 3. State Officials D. Friends want to work with 4. Community friends 5. Patrons E. Not always there when you 6. Parents really need them 7. Other kids F. Good for getting outside funding 1. Grants 2. Donations G. Help staff with many jobs H. Can fill in for staff Benefits for volunteers A. Satisfaction of being able to help B. What we do at NLCL 1. Volunteer Week a) Friends (who are volunteers) provide small gift b) Volunteer Appreciation Lunch--If we can’t talk restaurant into donating food Friends pay for lunch c) Library also contributes small gift d) Acknowledgement in local media 2. Plaques on Wall of Fame 1. Name on plaque after 200 and 400 hours 2. Picture on Wall after 600 hours 3. Plaque acknowledging Friends Board members 3. Use library discount to order books (if legal in state) 4. Write letters of recommendations 1. School 2. Jobs 5. Free pass to Rec, Center and aquatic Center 6. Learning something interesting 7. Library pays for volunteers to attend workshops/PLM Things to remember when working with volunteers A. Start your program small (one of two people) B. Have volunteer policy and application (see I) C. Will probably need Volunteer Coordinator when program gets going D. Don’t start with kids E. Keep expectations low at first F. Give them meaningful tasks G. Most adult volunteers can do anything we can do H. If you have a union find out what they allow volunteers to do I. It is okay to fire/discipline volunteers J. Say thank you a lot K. Okay to give tests L. If possible assign someone else to be volunteer coordinator but make sure they are “good with people (either staff or another volunteer) M. With Junior High and older volunteers let them take responsibility—not parents. You aren’t writing recommendations for parents.
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