BUSINESS DEVELOPMENT - DOC by k8326xD

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									RAJESH CHANDEL
Village Buthan, P.O. Loharli, Tehsil Barsar, Hamirpur, Himachal Pradesh
Contact: + 91-98720-09237, +91-1972-249048; Email: virgo_chandel@hotmail.com, D.O.B: 5th Sep 1976



Name Mr. Pankaj Giroti
Designation General Manager
Company’s Name CLARKS INN
Address Gurgaon

                                Subject: Senior Level Assignment in Hospitality sector



Dear Sir/ Ma’m

Against your expressed requirement of an appropriately qualified candidate for the subject position, I avail this
occasion to endorse my resume for perusal and consideration.



I am a Dynamic professional, offering a strong track record of over 11+ years in high-paced hospitality industry,
handling corporate planning, marketing, business development resort management, events and promotions,
currently spearheaded functions as General Manager with Hotel Gianz, Baddi. I possess strong background in 4
stars Hotel / Resort Management with hands on experience in conceptualizing and implementing measures for
enhancing operational efficiency. Possess expertise in strategic planning for effective management of the entire
business operations and achieving consistent growth in business volumes and customer satisfaction levels. I have
extensive experience in maintaining and monitoring the quality levels and implementing quality & hygiene
standards. I have a logical bent of mind and am skilled in drawing well-balanced conclusions when dealing with
complex issues and in interpreting procedures and guidelines in order to adapt them to cover complex situations.
Possess good customer service orientation, maturity of judgment under pressure/ ability to diagnose level of
customer need. I am adept in imparting knowledge that will enable my subordinates to be efficient multi- skilled
workers. I have excellent communication, inter-personal, and problem solving skills with the ability to work in
multi-cultural environments and quickly adapt to new responsibilities.



With trail of impeccable performance in my career I seek career advancement at senior level in Hospitality
industry with a progressive organization.

My enclosed resume shall take you through the details and matching up my professional acquisitions with the job
profile, I may expect inclusion in the panel of short listed candidates for a detailed interview, telephonic or
personal, as convenient.

I am readily accessible on my telephone numbers mentioned on the top of this letter

Best regards,



Rajesh Chandel
RAJESH CHANDEL
Village Buthan, P.O. Loharli, Tehsil Barsar, Hamirpur, Himachal Pradesh
Contact: + 91-98720-09237, +91-1972-249048; Email: virgo_chandel@hotmail.com,

D.O.B: 5th Sep 1976




    BUSINESS DEVELOPMENT & PROFIT CENTRE HEAD – HOSPITALITY
                            SECTOR
         Consistent success providing strategic & operations leadership in uniquely challenging situations

 Dynamic, multi-skilled professional, offering a strong track record of over 11+ years in turnaround and high-
  paced hospitality industry, handling corporate planning, marketing, business development resort
  management, events and promotions, currently spearheaded functions as General Manager with Hotel Gianz,
  Baddi
 Strong background in 4 stars Hotel / Resort Management with hands on experience in conceptualizing and
  implementing measures for enhancing operational efficiency.
 Expertise in strategic planning for effective management of the entire business operations and achieving
  consistent growth in business volumes and customer satisfaction levels.
 Extensive experience in maintaining and monitoring the quality levels and implementing quality & hygiene
  standards.
 Proven track record of developing and implementing process modifications to enhance to operational
  efficiency, resource utilization and service quality standards.
 Expertise in designing & implementing training programs for bringing keen customer focus, high energy level
  and team spirit in the employees.
 Thorough professional with strong leadership qualities, self-motivated and team oriented with sound public
  relations talent, and the ability to provide excellent customer support.
 Excellent communication, inter-personal, and problem solving skills with the ability to work in multi-cultural
  environments and quickly adapt to new responsibilities.

CORE COMPETENCIES
Strategy, Planning                         Operations Management           Front office
Maintenance & Engineering                  Travel Agents                   Financial Operations/ Budgeting
Infrastructure Management                  New Business Development        Brand Management
Facilities Management                      Events & Promotion              Training/ Development
House Keeping                              F & B Operations                Human Resource Management

PROFESSIONAL EXPERIENCE

HOTEL GIANZ, BADDI                                                                      OCT 2007 – PRESENT
General Manager
 Associated with the project since its inception. Key board member for the hotel. Demonstrating success in
   managing overall property operations to assure optimum performance and continual improvement.
 Hotel Gianz Carrying 42 nos of keys , A Multi- cuisines Green Eating restaurant with 120 covers , Drink in bar
   with 50 covers , Coffee shop with 74 covers , Two conference Halls with capacity of 60 pax each , Banquet hall
   with capacity of 500 pax & huge lawn with capacity of 1000 pax .
 Successfully handle the entire business operations. Formulating and implementing winning business
   strategies for achieving consistent growth in business and profitability. Handling overall sales activities for the
   property. Identify potential business in local market. Maintaining relationships with local companies and key
   people to achieve repeat business.
 Deftly manage various key areas viz. guest service, employee management, sales/marketing, property
   appearance, and profit/financial control.
 Achieve total customer satisfaction through adherence to service quality norms and standards and providing
  quality service. Initiated a 100% commitment drive in the hotel; provided excellent experience to the guests
  and employees. Manage the employees and the staff to achieve profitability, guest satisfaction and efficiency
  while maintaining set standards ensuring 100% guest satisfaction.
 Ensure complete in-process quality control and continuous improvement in process capabilities.
 Conceptualize and implement cost controlled measures for achieving bottom-line profitability
 Identify training needs and conduct training programs to enhance soft skills and customer care skills.
 Deftly manage / start all new projects from the root stage with the Project Engineer, Recruiting manpower,
  Vendor management, staffing, Training and set up the whole Operation in smooth condition as per industry
  standard.
 Significantly managed initiative for star classification in Hotel Gianz. Achieved certification of 4 stars for the
  property in single visit of Truism committee.
 Responsible for financial management in the hotel. Maximizing revenues and revenue flow through to exceed
  budgeted EBITDA. Handling preparation of property budget & forecasts and reconciliation of financial
  accounts.
 Managing labor standards and property level expenses to achieve profitability in bottom line.
 Adept at recruitment of qualified applicants. Motivate and give direction to all employees. Conduct regular
  meetings to provide various information including company communications, policy reviews, local property
  activities, goals, etc. Conduct training /counseling sessions; performance evaluations; prepare performance
  improvement plans, disciplinary documentation etc.

VASEELA RESORT                                                                               DEC 2005 – OCT 2007
General Manager
 Associated with the project since its inception. Demonstrated capabilities in setting up the overall operation
   for the hotel in accordance to the Heritage Standard.
 Vaseela Resorts Carrying 32 nos of keys , A Multi- cuisines HUT_K restaurant with 74 covers , HUT_K bar
   with 30 covers , one conference Hall with capacity of 50 pax each , Banquet hall with capacity of 350 pax &
   Four huge lawn with capacity of 1000 pax, one with the capacity of 2500 pax, third lawn with capacity of 500
   pax & fourth lawn with capacity of 250 pax.
 Contributed towards handling Project Engineering, Manpower recruitment, Vendor management, Staffing
   and Training
 Entrusted with handling the operations of the entire Hospitality Division and preparing marketing strategies
   to achieve the top line. Ensuring that the targeted year to year sales and profitability is achieved.
 Accountable for reviewing the operational costs to ensure that the bottom line is achieved as targeted.
 Planned accommodation, catering and other hotel services.
 Mapped training needs, formulated & executed training programmes for enhancing the skills of the personnel.
   Reduced running cost of the units in all departments without affecting guest satisfaction.
 Instituted various system and procedures such as guest feedback and guest meetings for developing one to
   one relationship. Dealt with customer complaints and comments and achieved quick resolution of the same
 Streamlined purchase systems for the unit. Maintained statistical and financial records.
 Deftly planned work schedules for individuals and teams to increase productivity.
 Ensured hassle free management of events and conferences; Liaise with Govt. for licenses & permissions.
 Supervised regular maintenance, supplies, renovations and furnishings. Managed contractors & suppliers.
 Ensured compliance with licensing laws, health and safety and other statutory regulations.

HOTEL ASHIANA REGENCY                                                                    AUG 2001 – NOV 2005
Manager Operations
 Developed progressive strategies for the hotel in association with General Manager. Emphasized on F&B
   Division.
 Hotel Ashiana Regency Carrying 46 nos of keys , A Multi- cuisines ZAIKA restaurant with 74 covers , TUNN
   - bar with 35 covers , Open Air Coffee shop with 64 covers , One Banquet hall with capacity of 300 pax.
 Significantly managed daily operations of the hotel. Planned resources, supervised departments while
   stringent focus on quality standards, cleanliness, customer liaison, security and maintenance.
 Achieved profitability for the hotel by driving occupancy. Assisted in development of marketing & sales
   strategies.
 Compiled budget for F&B department and Rooms Division. Achieved agreed F&B GPs through analysis of
   F&B budgets, cost and payroll control, effective rostering and productivity management, etc.
 Assisted in recruitment process for F&B and rooms division.
 Prepared training schedules and implemented training plans for all departments.
 Instituted various system and procedures such as guest feedback and guest meetings for developing strong
  relationship
 Inspired a dedicated team to achieve results while providing service excellence to our guests.

POONJA INTERNATIONAL                                                                     JUN 2000 - JUL 2001
Food and Beverage Manager
 Deftly managed all aspects of the F&B department with special focus on operations and sales function.
 Implemented cost control and stock monitoring processes thereby increasing profitability.
 Maintained high service standards and ensured guest satisfaction.
 Hotel Poonja International Carrying 154 nos of keys , A Multi- cuisines Yuvaraj restaurant with 125 covers ,
   Four conference Halls with capacity of 300 pax , 100 pax , 75 pax & 50 pax, Roof Garden for 600 pax party.
 Proven track record of maximizing F&B sales through up-selling and cross-selling
 Led, trained and motivated a team of professionals. Managed resource planning on a weekly basis.
 Ensured prompt resolution of customer complaints.
 Handled F&B stock management - ordering, delivery, and storage of all items.
 Practiced compliance with all Health & Safety and HACCP work practices

TAJ MANJARUN                                                                           MAY 1999 – JUN 2000
Management Trainee
 Achieved training in F&B, room service, front office & house keeping. Directly reported to Manager
   Operations
 Responsible for maintaining bar stock and handled bar demand.
 Maintained direct relation with the guest.
 Hotel Taj Manjarun Carrying 94 nos of keys
 Le bistro (Italian Restaurant) The Gallery (A Multi Cuisine Restaurant) Pastry Shop.
 01 Bar with capacity of 60 covers.
 4 Banquets that can accommodate 20 to 250 in auditorium-style or 50 to 400 for cocktails and receptions

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

Bachelor in Hotel Management - Mangalore University, 1999

Sr. Secondary - Dharmshala, Himachal Pradesh board

High School - Dharmshala, Himachal Pradesh board

Computer Skills: Proficient with use of Windows 98, MS Word, MS Excel, PowerPoint and the Internet




References: Available on request

								
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