Notice to Warranty Contract Owners Regarding the Receivership of

DEPARTMENT OF FINANCIAL SERVICES Division of Rehabilitation and Liquidation www.floridainsurancereceiver.org September 8, 2009 Bar code Insured Name Address 1 Address 2 City/State/Zip Notice to Warranty Contract Owners Regarding the Receivership of Intercontinental Marine Service Corporation d/b/a First Warranty Group of Florida On July 28, 2009, Intercontinental Marine Service Corporation d/b/a First Warranty Group of Florida (“IMSC”) was ordered into receivership for purposes of rehabilitation by the Second Judicial Circuit Court in Leon County, Florida (“Court”). The Florida Department of Financial Services is the court appointed Receiver of IMSC. A copy of the order placing the company in rehabilitation (the “Rehabilitation Order”) is available on the Receiver’s website, www.floridainsurancereceiver.org. The Rehabilitation Order does NOT cancel any IMSC Vehicle Service Contract or Agreement or Service Warranty (“Warranty”); existing Warranties will remain in full force and effect until they expire by reaching the end of the coverage period or mileage limits in the normal course of business, or are cancelled by the Warranty holder or by a future Court order. According to the records of IMSC, you may have purchased a Warranty involving IMSC. If you did and are making monthly premium payments, you should continue to do so to ensure continuation of your Warranty. As part of the Rehabilitation Order, the Court has approved the Receiver’s request to provide it a period of ninety (90) days within which to develop and submit a Plan of Rehabilitation to the Court for its review and approval. In an effort to minimize costs and maximize monies available for claims, the Receiver has taken the initial steps of closing the company’s office in North Carolina and moving all company records to Leon County, Florida under the jurisdiction of the Court. During this time, the Receiver is: 1) continuing to evaluate the status of IMSC; 2) working diligently to collect any company assets; and 3) arranging for a specialized claims evaluation procedure in contemplation of resuming payment of claims and cancellation refunds. In furtherance of that goal, the Receiver has already been in contact with various producers/marketers of these Warranties to obtain their assistance and cooperation in developing a rehabilitation plan that will maintain the status of your Warranty. The Division of Rehabilitation & Liquidation P.O. Box 110 • Tallahassee, FL 32302-0110 • Tel. 850-413-3081 Website: www.floridainsurancereceiver.org Affirmative Action • Equal Opportunity Employer Receiver is not currently providing any cancellation refunds and will post any rehabilitation plan updates on its website. In the event that a rehabilitation plan cannot be implemented, the Receiver may have no alternative but to seek the immediate entry of an order of liquidation for IMSC. There is no Florida or other state guaranty association coverage for claims arising under these Warranties. Additionally, Chapter 631, Florida Statutes sets forth the claims procedure that is the sole method for obtaining payment in a liquidation proceeding. In the event of a liquidation proceeding, your claims may be paid at a much later date and at a significantly reduced amount than may otherwise be possible under a rehabilitation plan. For these reasons, the Receiver is asking all Warranty holders, including you, to remain patient over the next 90 days while we work to develop and finalize a rehabilitation plan that will maintain the status of these Warranties. During this period of time, claims which have already been submitted to IMSC will not need to be rereported to the Receiver. However, any claims you may have which have not been previously submitted to IMSC will need to be reported to the Receiver using the enclosed Claim Inquiry Form. In accordance with your Warranty terms, only those repairs (inclusive of any parts or services) specifically covered by the Warranty will be eligible for reimbursement. Any representations by a repair facility, dealer, or sales agent regarding reimbursement under the Warranty are not binding on the Receiver. Please read your Warranty carefully before having a repair facility start any repair work. In the event that you make arrangements to pay any pending bill for necessary repairs prior to the time a rehabilitation plan is approved through the Receivership Court, you should submit the Claim Inquiry Form and supporting documentation (including proof of payment) to the address shown on the form. Please save a copy for your records so that you can document your claim against IMSC. Additional information regarding IMSC and the receivership process is available on the Receiver’s website, www.floridainsurancereceiver.org. You may also contact us by using the “Contact Us” form on the Receiver’s website. If you have any further questions regarding IMSC, please call your dealer or you may call the Florida Department of Financial Services at 850-413-3081 or 1-800-882-3054. Sincerely, The Florida Department of Financial Services Division of Rehabilitation and Liquidation as Receiver of Intercontinental Marine Service Corporation d/b/a First Warranty Group of Florida CLAIM INQUIRY FORM INTERCONTINENTAL MARINE SERVICE CORPORATION IN RECEIVERSHIP *NOTICE: Please file one (1) Claim Inquiry Form per claim. In the event that you intend to submit more than one (1) claim or more than one specific type of claim, a separate Claim Inquiry Form is to be used for each specific claim you submit. If you have no claim, please ignore this form. In the event you wish to submit a claim, print or type your information as required below on this Claim Inquiry Form: A. BACKGROUND INFORMATION Your Name: _____________________________________________ Street Address: _____________________________________________ City/State/Zip Code: _____________________________________________ Contact Telephone: _____________________________________________ Contact E-Mail: _____________________________________________ Contract Number: _____________________________________________ TYPE OF CLAIM: B. (Check One) ____ Warranty Reimbursement Claim for Repairs ____ Return Premium Claim ____ Other (Describe: __________________________________________) C. AMOUNT CLAIMED: $ __________________ D. DESCRIPTION OF CLAIM (PROVIDE SPECIFIC DATES AND FACTS – YOU MAY USE A SEPARATE SHEET IF NECESSARY): _______________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ E. Is this claim in litigation? Yes ______ Are you represented by an attorney? Yes ______ Selling Agent: ____________________ Selling Dealer: ____________________ Mileage: ____________________ VIN #: ____________________ Repair Order #:____________________ Repair Facility:____________________ Parts: ____________________ Labor Hours: ____________________ Labor Rate: ____________________ No _______ No _______ F. Labor Charge: ____________ Sublet: __________________ Tow: __________________ Rental: __________________ Tax: __________________ Deduct: _________________ Total: _________________ Authorization #: _________________, if available. G. DOCUMENTATION: In order to evaluate your claim, we need documentation that supports your claim. All documentation in support of your claim must be submitted along with this Claim Inquiry Form. Required documentation includes: a copy of the repair bill or estimate; if already paid, proof of payment – cancelled check, repair bill marked paid, credit card statement or any other method of verification that the repair bill has been paid; and a copy of your warranty contract. Signature of/for Warranty Holder (Insured): ____________________________________________ Date Signed: ___/___/___ Printed Name of Person Signing and Title: __________________________________________________ RETURN CLAIM INQUIRY FORM(S) POSTMARKED TO: Intercontinental Marine Service Corporation in Receivership P.O. Box 110 Tallahassee, Florida 32302-0110 Telephone: 850-413-3081 Toll-Free Telephone: 1-800-882-3054