Centre for Asian & Pacific Islanders by JS15NU


									                                           POSITION DESCRIPTION

                                         Title: Employment Counselor
                                        Status: Full-time, Non-Exempt
                                   Reports To: Employment Services Manager

Primary Function of the Position

Employment Counselor is responsible for assisting Minnesota Family Investment Program (MFIP) participants
achieve self sufficiency by providing job search assistance, vocational counseling and employment case
management. Primary responsibilities include working closely with participants to identify barriers to employment,
developing individualized employment plans, collecting documentation of participants’ activities, documenting
participation hours, responding to participants’ last minute crisis, and entering all information relevant to each
participant into WorkForce One data system. In order to achieve the goals of the Employment Services department
and of this position, the Employment Counselor must establish cooperative relationships with the participants, HAP
staff, Hennepin County staff, and partner agencies. Furthermore, the Employment Counselor must understand and
stay up to date on MFIP program and related policies.

Major Position Responsibilities

    1A) Programs/Services Achieve Results: Provide employment case management based on Employment
    Services MFIP Goals.

       Conduct comprehensive assessment of client that includes but is not limited to any of the following areas:
        physical, psychological, educational, and chemical abuse.
       Develop, review, and update participant employment plan on a regular basis.
       Collect and verify client documentation according to activities in employment plan.
       Track, monitor, case note, and report client activities and progress in WorkForce One system.
       Inform participants of appropriate job leads and encourage work eligible participants to apply for jobs
       Provide support services including family assistance, transportation, child care referral, problem solving,
        encouragement, and make appropriate referrals internally and to community organizations.
       Effectively manage case through the use of reports, personal tracking systems and the WorkForce One data
       Work collaboratively with County Financial Assistance and the Child Care Units.
       Meet program performance goals.
       Stay current on MFIP-related policies including federal, state and county.
       Keep abreast of factors or programs which may affect job placements, including the labor market situation.
       Keep management informed of critical issues or factors which may impact the program and/or
       Share best practices, resources, and/or suggestions for improvement to increase program and organizational
       All duties as assigned.

  2) Results are Accurately Documented and Reported by Deadline: Ensure integrity of and timeliness of all data
  entered into WorkForce One system. Maintain organized and up to date case files with information on

       Develop and maintain data systems to track participant activities and deadlines
       Use system generated ticklers to stay on top of tasks
       Maintain organized, accurate, and up to date case files on each participant that includes personal
        information, all employment plans, activity verifications, case notes, correspondence, client support
        requests, and all other supporting documents that covers the span of participant’s time in program.

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        Enter participation hours before tracking due dates. Review all participation hours entered and ensure
         accuracy before hours ‘freeze’.
        Review and edit all case notes for accuracy in spelling and grammar before closing the case note
        Ensure all activities and support services are accurately entered into WorkForce One and are reflected in
         employment plans accordingly.
        Enter all data, including case notes, into WorkForce One in a timely manner for reporting purposes
        Participant support is accurately tracked and report submitted timely to Accounting.
        Utilize tools and reports generated to increase the work participant rate and program outcomes.
        Collect and write participants’ success stories to share with current and potential funders

3) Strong Team Player: Contributes to the overall effectiveness of HAP in fulfilling its mission and objectives

        Maintain a close working relationship with employment service staff at Hmong American Partnership,
         Hennepin County and partner agencies to best serve program participants’ needs
        Consistently attend and contribute at program and department meetings
        Represent and promote the agency’s mission and programs in a variety of public settings (public
         presentations, with employers, at agency network meetings, etc).
        Serve as or attends outreach community programs (e.g. resource fairs, job fairs, etc.)
        Fulfill other tasks and assignments that enable HAP to fulfill its mission in the community.

4)   Customer Service-Role Models:

        Provide service to customers with courtesy, respect, honesty, confidentiality, and professionalism.
        Know and follow the HAP Customer Service Policy.

5)   Adherence to HAP policies

        Know and follow all policies, as outlined in the HAP Employee handbook
        Know and is in compliance with all Employment Services Department policies, processes, and procedures.

Position Specifications

1) Skills, Knowledge and Abilities

        Knowledge of available community resources that provide services to low-income families, job seekers and
         community members
        Knowledge and experience in case management
        Ability to complete paperwork accurately and in a timely manner
        Demonstrated ability to manage and track multiple tasks/projects simultaneously
        Demonstrated ability to be analytical, detail-oriented, and problem solve
        Ability to build rapport with participants and partner agencies
        Ability to work independently with minimal supervision, while also being a strong team player
        Ability to work occasional evenings and weekends as needed
        Experience and desire to work with persons of diverse cultural, economic and educational backgrounds.
        Strong written and verbal communication skills
        Computer skills in word processing, spreadsheets and data entry into database systems required
        Ability to use electronic forms of communication, including ready access and responsiveness to e-mail

        Knowledge of local labor market/employment trends and surrounding employers
        Knowledge of existing employment and training providers and other relevant resources
        Knowledge in direct placement, resume preparation, job development, marketing, and workshop facilitation

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        Ability to instruct individuals or groups on job market, job seeking and job keeping skills.
        Ability to work independently with minimal supervision, strong time management skills
        Ability to work occasional evenings and weekends as needed
        Experience and desire to work with persons of diverse cultural, economic and educational backgrounds.
        Strong written and verbal communication skills; computer experience required.
        Effective bi-lingual communication skills – both written and oral in English and at least one other language
        Able to travel independently throughout twin city metro area: must possess valid driver’s license,
         insurance, and acceptable driving record.

2) Required Education and Experience

Bachelor's degree in human services or related field is preferred or equivalent work experience. At least two years
experience working in similar field. Computer skills necessary using word processing, spreadsheets and data base
programs. Global Certification Development Facilitator certified preferred.

TO APPLY: Send your Cover Letter and Resumes to hr@hmong.org or fax to 651-495-91699

Or mail to:       Hmong American Partnership
Attn:             Human Resources
                  1075 Arcade Street
                  St. Paul, MN 55106.

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