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					                  The Warren Childcare
               POLICIES AND PROCEDURES




Page 1 of 77        The Warren Childcare   28/09/2012
Our Vision

The Warren Childcare provides innovative, high quality early learning
experiences for young children and training, volunteering and employment
opportunities for local parents/carers and other residents, supporting the
regeneration of the local community to contribute to long-term social and
economic stability.


Our Ethos

The Warren Childcare believes in the value of play in children’s and family
development and the importance of the environment in the life of the community.
We aspire to follow the philosophy of Reggio Emilia. Underpinning this ethos are
the key values of The Warren Childcare:

Participation: Activities are developed by local families for local families.

Inclusion: The Warren Childcare activities and services promote social justice
and inclusion and tackle disadvantage.

 Partnership: The Warren Childcare believes that partnership between the
voluntary, statutory and private sectors will deliver more and better services to
the community.




Page 2 of 77                 The Warren Childcare                  28/09/2012
Our Aims

The Warren Childcare aims focus on the locally-identified needs of children and
families and are underpinned by the five outcomes for children outlined in Every
Child Matters: Change for Children. Our aims are to:
Be healthy
The Warren Childcare works to improve health and promote choices for families
with young children. We aim to reduce inequalities by working in partnership to
strengthen and build healthy neighbourhood renewal.
Stay safe
The Warren Childcare creates safe environments that promote security and
stability, and tackle bullying and discrimination. Our aim is to build confidence in
children and adults who respect themselves and each other.
Enjoy and achieve
We aim to develop access to a range of creative, stimulating learning
experiences so that children and families enjoy childhood and achieve their
potential. The Warren Childcare will act as a focus for fun-filled, exciting
services, creating new early education and daycare that enhances local provision,
as well as supporting childminders and providing crèches. This will enable
parents/carers and carers to take up training and development opportunities.
Make a positive contribution
The Warren Childcare celebrates diversity and aims to develop a sense of
community belonging by facilitating community participation, volunteering and
building bridges between groups within the neighbourhood. We will work in
partnership with local, national and international agencies that protect the
environment and develop ecological awareness and ownership of the future.
Achieve economic well being
The Warren Childcare aims to raise self esteem, reduce social isolation,
contribute to economic well being, and equip local people for employment. We will
offer opportunities for training and volunteering to help local people to build up
their skills and experience and get work. By providing childcare support we
enable parents/carers to overcome barriers.




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A Unique Child                 (Every Child Matters)             Page 6

Equality and Diversity Policy  (Make a positive contribution)   page 6
Statement of Intent            (Make a positive contribution)   page 7
Admissions Policy              (Enjoy and Achieve)              page 9
Settling in policy             (Enjoy and Achieve)              page 10
Inclusion policy               (Make a positive contribution)   page 11
Identifying additional needs   (Enjoy and Achieve)              page 11
Safeguarding children policy   (Stay Safe)                      page 14
Confidentiality                (Make a positive contribution)   page 21
Health and Safety Policy       (Be Healthy)                     page 22
Fire Procedure                 (Stay Safe                       page 27
Accidents/near misses/dangerous(stay safe)                      page 27
Contingency Plan               (Stay Safe)                      page 28
Visitors                       (Stay Safe)                      page 30
Intruder policy                (stay safe)                      page 31
Lost child                     (Make a positive contribution)   page 33
Unwell children                (Be Healthy)                     page 35
First Aid                      (Be Healthy)                     page 36
Medicines policy               (Be Healthy)                     page 39
Protecting children from the sun(Stay Safe)                     page 40
Children’s rest needs          (Be Healthy)                     page 40

Positive Relationships                                          Page 42

Key person                     (Make a positive contribution)   page   42
Food and drink                 (Be Healthy)                     page   44
Food storage                   (Be Healthy)                     page   46
Partnership with parents/carers(Make a positive contribution)   page   47
Community Development          (Make a positive contribution)   page   48
Parents Carers steering group (Make a positive contribution)    page   48
Late child collection policy   (Stay Safe)                      page   50
Complaints procedure           (Make a positive contribution)   page   51
Encouraging good behaviour     (Enjoy and achieve)              page   52
Staff training                 (Stay Safe)                      page   53
Students and volunteers        (Stay safe)                      page   54

Enabling Environments                                           Page 55

Physical Environment           (Stay Safe)                      page 55
Equipment / Books              (Stay Safe)                      page 56


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Learning and Development (positive contribution)                page 57

Learning and development       (Enjoy and achieve)              Page 57
Early Years Foundation Stage   (Enjoy and achieve)              Page 57
Observations and Assessments   (Enjoy and achieve)              page 61
Observations                   (Enjoy and achieve)              Page 61
Assessment                     (Enjoy and achieve)              Page 61
Displays                       (Enjoy and achieve)              Page 62
Listening to children policy   (Enjoy and achieve)              Page 63
Outdoor Play Policy            (Be Healthy)                     Page 65
Outings Policy                 (Stay Safe)                      Page 66

Welfare requirements                                            Page 68

Staff qualifications /experience(Stay Safe)                     Page 68
Police Checks                   (Stay Safe)                     Page 68
Children under two              (Enjoy and achieve)             Page 68
Sleeping Arrangements           (Be Healthy)                    Page 69
Nappy changing                  (Enjoy and achieve)             Page 69
Bottle Feeds                    (Enjoy and achieve)             Page 70

Organisation                                                    Page 72
Documentation                  (Stay Safe)                      Page 72
Informing Ofsted               (Stay Safe)                      Page 73
Staff Ratios                   (Stay Safe)                      Page 75
Registers                      (Achieve economic well-being)    Page 76
No smoking                     (Be Healthy)                     Page 77
Working Tax Credit             (Achieve economic well-being)    Page 77
Staff Co-ordinating Roles      (Make a positive contribution)   Page 78
Appendix B – Confidentiality   (Stay Safe)                      Page 79




Page 5 of 77               The Warren Childcare                 28/09/2012
Unique Child

Equality and Diversity

The Warren Childcare actively promotes equality of opportunity and anti-
discriminatory practice for all children and families

Children of all cultures, religions, linguistic backgrounds and abilities are treated
as individuals with equal concern, in order that they should feel equally valued.
All staff work to encourage each child’s self esteem and respect for others.

The Warren Childcare is open to all children regardless of their sex, disability,
religion, nationality, ethnic or national origins. Any publicity will state our
commitment to Equal Opportunities and promote positive images of those groups
in the community who suffer discrimination.

We promote the positive values of diverse cultural identities through anti-racist
activities and resources.

We recognise that the involvement of parents/carers in the development and
monitoring of our Equality & Diversity policy is vital to its success.




Page 6 of 77                 The Warren Childcare                  28/09/2012
Working towards Equality of Opportunity and Social Justice

Statement of Intent

We are working towards being aware of our own prejudices and lack of
knowledge in the areas of race, class, religion, culture, gender and disability.

We aim to provide a welcoming and caring environment which promotes and
reflects cultural and social diversity and is equally accessible to all.
We will endeavour to challenge any offensive behaviour or language with regards
to race, class, religion, culture, gender and disability.
Complaints and challenges regarding our anti bias practice will be seen as a
positive part of the settings development towards being an equal opportunity
Child care setting.

Staff are committed to:
        Ensure that the The Warren Childcare provides a welcoming environment
to all users and visitors

      Ensure each child, parent and staff member know that they are valued,
and that their background (race, culture and religion) is understood, respected
and reflected

       Challenge all oppressive behaviour and language with staff, parents/carers,
children and visitors

      Encourage positive role models displayed through toys, imaginative play,
resources and materials that promote non stereotyped images. Books will also be
selected that promote and encourage such images

All children will be encouraged to access all the areas of learning and participate
in all activities; and are planned to reflect all the children

We will ensure that our childcare practice is regularly reviewed in order to
remove those practices which discriminate unfairly on the grounds of gender,
culture, religion or sexuality

We acknowledge that preconceptions relating to culture, gender and sexuality
are abundant within language and we will challenge such language where
appropriate




Page 7 of 77                 The Warren Childcare                  28/09/2012
The Warren Childcare has an Equality and Diversity coordinator, Christine
MacConnachie who ensures that staff receive appropriate training, that the
Equality and Diversity policy is consistent with current legislation and guidance,
reviewed regularly, understood and actively implemented by all staff and
available to parents/carers.

All services will be delivered in line with the statutory requirements of the Race
Relations Act 1976, Sex Discrimination Act 1975, Disability Discrimination Act
1995, Race Relations (Amendment) Act 2000, the Special Educational Needs and
Disability Act 2001 and the Disability Discrimination Act.

We will ensure that:
•      all staff, children and their parents/carers are made aware of and
understand The Warren Childcare’s policies and ethos of Equality and Diversity
•      policies and procedures for consultation and participation are in place and
understood
•      all children have access to the Early Years Foundation Stage and the
activities offered irrespective of race, gender or disability
•      the services offered will support opportunities for staff to recognise
discrimination, seek to address areas of inequality, promote understanding and
awareness
•      all staff positively promote to children and their parents/carers equality
and diversity
•      the workforce reflects the communities we serve




Page 8 of 77                The Warren Childcare                  28/09/2012
Admissions policy

We welcome all children and parents, including those with disabilities, but The
Warren Childcare places are limited so we need to have a set of criteria for
allocating places.

Places are open to everyone and allocated according to the following criteria:

   1. ‘Children in public care’ for whom The Warren Childcare is the most
      appropriate local child care setting.
   2. Children with disabilities/additional needs or serious medical condition
      with supported medical information from their GP or hospital
   3. Families who live, work or study within a close proximity to The Warren
      Childcare

Each place is confirmed in writing and a payment of the first month’s fees is
required by the child’s start date. You will be invoiced separately with a
breakdown of sessions and fees. Payment is made in advance and all absences
must be paid for in full.




Page 9 of 77                The Warren Childcare                28/09/2012
Parental induction procedure and settling in policy

We offer a flexible settling in period to ensure each individual child feels
secure and confident before their first day at The Warren Childcare. All your
child’s needs will be discussed with you and our team on your first visit.
Parents/Carers are asked to spend at least two weeks where possible settling in
their child. This will be a gradual process that reflects the needs of each child.
Each child is treated as an individual, some may need more time (or less), at the
discretion of their ‘key person.’

Typical settling in time plan for The Warren Childcare:

First session: This is spent with the Parent/Carer discussing their child’s needs
with the room leader of the base room. This time is used to discuss our policies
and procedures and individual needs of each child. This time also allows the child
to explore the new environment and meet the team who will care for them.

Second session: The team will look at whether the child feels comfortable and
confident in their new surroundings and may suggest that the parent/carer
leaves the room for 10 minutes or longer. The parent/Carer is able to stay on
site in our parent waiting area where they will be offered refreshments and
regular feedback to put them at ease.

If further sessions are required, we will gradually encourage the Parent/Carer
to leave their child for longer periods of time until the child feels confident.




Page 10 of 77               The Warren Childcare                 28/09/2012
Inclusion

We are aware that some children will have disabilities/additional needs and are
proactive in ensuring that appropriate action can be taken when such a child is
identified or admitted to the provision. Steps are taken to promote the welfare
and development of the child within The Warren Childcare in partnership with
parents/carers and other relevant parties

Children with disabilities/additional needs

We are committed to the integration of children with disabilities/additional
needs. Our philosophy is that children with additional needs have the right to be
educated and to develop to their full potential alongside other children.
Everybody stands to gain if all children are allowed to share the same
opportunities and helped to overcome any disadvantages they may face.
Integration will be achieved by assessing each child’s needs in terms of access
and adapting our facilities as appropriate. Some members of staff have
experience of caring for children with special education needs and one has been
identified as the Special Educational Needs Coordinator (SENCO) – Cheryl
Clements
Staff will work together with parents/carers as partners to give day to day care
for the child. Parents/carers will be given support by the staff team.
We will ensure that all children are treated as equals and are encouraged to
participate in every aspect of the setting. All children will be involved in the
daily activities eg: outdoor play. When outings are being planned children with
disabilities/additional needs will always be accommodated and included following
a risk assessment.
Wherever possible we will promote positive images of those with
disabilities/additional needs. The setting will follow the Department for
Education and Skills SEN toolkit, with reference to the Code of Practice on
Special Educational Needs, the Special Educational Needs and Disability Act
2001, and the Disability Discrimination Act.

We have a Special Educational Needs Coordinator (SENCO) who works closely
with the relevant Area SENCAN employed by the local authority and receives
regular training.

When a child with already identified disabilities/additional needs joins The
Warren Childcare the SENCO is responsible for ensuring that the key person
for that child is fully aware and informed of their needs, and how best to aid
that child’s development. Key persons receive specialist training to enable them


Page 11 of 77               The Warren Childcare                28/09/2012
to assist the child in all aspects of their care. We work in liaison with a range of
agencies to meet each child’s specific needs, subject to parental permission.

Policy Objectives:

       To ensure that all children attending the setting have equal access to
activities that will support and extend their knowledge and experiences in all
areas of learning and development
       To identify children with disabilities/additional needs as early as possible
through continuous observation and assessment
       To ensure that any child with a disability/addtional need has access to all
areas of the Early Years Foundation Stage offer
       To keep parents/carers informed and encourage them to work in
partnership with the setting
       To provide a link between parents/carers and any necessary agencies eg:
Educational Psychologist, Speech Therapist, Health Visitor.

The child’s key person is responsible for maintaining observations, record
keeping and assessments of a child’s progress in all areas of learning and
development. It is also their responsibility to identify any areas of additional
needs and inform the SENCO. The SENCO will work jointly with staff and
parents/carers within the guidelines as specified in the SEN toolkit. The
SENCO will be the link person with the specialist agencies and the contact
person for parents/carers to discuss any concerns about their child’s progress.

Early Identification of Children with Disabilities/Additional Needs

All staff are responsible for identifying children’s needs and supporting their
learning. Any concerns will be discussed with the SENCO in consultation with the
parent/carers.
We have regard to the current DCSF Code of Practice on Special Educational
Needs, and provide the appropriate learning opportunities for all children.
Detailed records of progress are maintained by the key person. A review will be
made at regular intervals by the SENCO in consultation with the parents/carers,
key person and appropriate agencies to ensure progress. Parents/carers are
consulted on a continuous basis and information exchanged regarding their
child’s progress.




Page 12 of 77                The Warren Childcare                 28/09/2012
The key person will consult with the relevant agencies and draw up an individual
education plan stating:
1     The child’s needs.
2     The duration of the plan.
3     The arrangements for reviewing the child’s progress.

The plan will be regularly reviewed, and can be followed through at home as well
as at the setting, in accordance with the latest Code of Practice for the
Identification and Assessment of Special Educational Needs.




Page 13 of 77               The Warren Childcare                28/09/2012
Safeguarding children policy

We comply with local safeguarding procedures approved by the local Area
Safeguarding Children Board and ensure that all adults working and looking after
children are able to put the procedures into practice.

We have clear procedures and guidelines that we are required to follow to
safeguard and protect children, based on the:
       Local Safeguarding Children Board procedures
       Local Borough Safeguarding Procedures
       Department of Health booklet (2006) ‘What to Do if You’re Worried A
Child Is Being Abused’ http://www.dcsf.gov.uk/everychildmatters/resources-
and-practice/IG00182/

We also act in accordance with:
      The Children Act 1989,
      The Children Act 2004,
      and Ofsted guidelines

Definition of child: under 18 years of age. This policy and all procedures apply to
all children and young people regardless of gender, ethnicity, disability, sexuality
or religion.

Local authorities have a statutory duty to investigate where they have
‘reasonable’ cause to suspect that a child is suffering, or is likely to suffer
significant harm’. Children’s Services carry these responsibilities on behalf of
the local authority, so The Warren Childcare has a duty to report or seek advice
from Children’s Services if we have any concerns about child abuse.
One member of staff is the designated Safeguarding officer –Jackie Thompson,
they will have received Safeguarding children training and are responsible for
liaison with Children’s Services, the Safeguarding Children Board and OFSTED in
any child protection situation.

If the designated person is unavailable, Tracy Lindsell
– Head of Children’s services should be contacted on 07798 894857.




Page 14 of 77               The Warren Childcare                  28/09/2012
Concerns

Staff should treat any concerns seriously:
Where there is suspected or actual abuse, report your concern to your
designated member of staff Jackie Thompson without delay. This includes any
allegation about a staff member. If your designated member of staff is not
available then ring Tracy Lindsell – Head of Children’s Services on 07798
894857
Trust your own professional judgment: if you are concerned about a child, other
professionals will almost certainly be concerned.
Report earlier rather than later: most serious incidents of child abuse started
with comparatively minor incidents that were not noticed or not reported.
Reassure and comfort the child concerned

If we have evidence that leads us to suspect a child at the setting is at risk of
potential or significant harm the procedure states the following:-

Immediate Action

All suspicions and allegations of child abuse MUST be immediately referred by
the designated person Jackie Thompson on the following number: 0845 6037634.
They will also advise you as to other professionals who will be likely to be
involved in each case.
We work with parents/carers in partnership whenever possible, however child
protection issues will take precedence over working in partnership as the
interests of the child are paramount.
Depending on the nature and extent of concern Children’s Services has the legal
duty and responsibility in all these matters to decide whether they are to
investigate further.

Staff Training

As part of their induction staff will complete the Essex/London Safeguarding
Children’s Board on-line level 1 Safeguarding Training. This must be completed
within 2 weeks of their start date. They will also be booked onto Level
2/Foundation level Safeguarding Training. The designated Person will receive
level 3 safeguarding training. Training is updated every 2 years.




Page 15 of 77               The Warren Childcare                 28/09/2012
Every member of staff receives a Safeguarding induction record. This is to be
completed with their line manager, throughout the first 6 months of their
employment.

We work to safeguard children by:
   sharing information about safeguarding and good practice with children,
     parents/carers and carers, and staff
   sharing information about concerns with agencies who need to know, and
     involving parents/carers and children appropriately
   following careful procedures for recruitment of staff, including enhanced
     CRB checks and ISA checks
   providing effective staff training, supervision and management
   providing a code of conduct for all staff, volunteers and students to
     adhere to
   a clear compliments and complaints policy
   clear record keeping in line with Data Protection



As the manager or designated staff member, when concerns are brought to your
attention you should:
    Maintain full factual records which must be kept confidential (in a sealed
      envelope, locked in a drawer or filing cabinet), dated, and signed.
    Ensure the records are accurate, complete and include:
    any injuries/concerns/issues observed.
    the alleged abuse
    the explanations offered
    messages received and given, by whom, dated and in what circumstances.
    child’s full details
    family details
    Make any referrals needed following the agreed referral procedure
    Ensure that concerns are kept confidential, following the guidelines in
      ‘What to Do if You’re Worried A Child Is Being Abused 2006’




Page 16 of 77              The Warren Childcare               28/09/2012
Allegation against a staff member, volunteer or student

Staff are not on their own with children at any time, for their own protection
and that of children. Volunteers and students are not permitted to be left with
children at any times unless they have been CRB checked.
If an allegation has been made against a member of staff, volunteer or student,
the Early Years and Childcare Manager or delegate, must manage this in the
same way as already outlined for external allegations and concerns.

If the allegation is against the Early Years and Childcare Manager or delegate,
then another member of the team must report it directly to the local Children’s
Services office. Tracy Lindsell – Head of Children’s Services on 07798 894857.

Staff are immediately suspended pending further investigation following
statutory procedures and an internal investigation will run parallel with any
investigation. The Local Authority Designated Officer can be contacted on
01245 436744 for advice in these matters. (LADO)

The Early Years and Childcare Manager is responsible for ensuring that:

•      there is a designated member of staff who has attended a safeguarding
children training course and is responsible for liaison with child protection
agencies in any child protection situation at The Warren Childcare.
•      all staff receive induction into the Safeguarding Children Policy within
their first week and are able to implement the policies and procedures
•      OFSTED is informed of any allegations of abuse by a member of staff or
volunteer or any abuse which is alleged to have taken place on the premises

Review of Policy

We are committed to reviewing the child protection policy and practice annually;
however it will be reviewed earlier if there are changes to legislation and
guidance. All updates to polices are shared with staff, volunteers and students.

All parents/carers, staff, volunteers and students will be informed of our
policies by:
       A clear safeguarding statement displayed prominently within the child
care setting
       Each person being made aware of where the policies are kept
       A copy of the safeguarding statement in Parent Packs




Page 17 of 77               The Warren Childcare                 28/09/2012
The policy is shared with parents/carers when their child first attends the
setting.
Local Children’s Services & police contact names and
telephone numbers:

Essex County Council
Protection of children and vulnerable adults
0845 6037634

Executive Director for Schools, Children and Families
PO Box 11, Children’s Services, Chelmsford, Essex CM1 1LX
01245 431 891

Police Child Protection Unit
Essex Police Headquarters
01245 491491

Rayleigh Child Protection Unit 119
rear of Rayleigh Police Station,
High St,Rayleigh,Essex,SS6 7QB
01268 771919

Local Police Team: 0300 333 4444

Social Care Direct: 0845 603 7634

Enquires / Referrals: 0845 603 7627

Out of hours: 0845 606 1212

NSPCC Helpline: 0808 800 5000

Childline: 0800 1111




Page 18 of 77              The Warren Childcare                28/09/2012
CONSENT & CONFIDENTIALITY:

Research and experience has shown that keeping children safe from harm
requires professionals to share information. However, such information sharing
must take place within a framework of both common and statue law.
The Common law duty of confidence requires that personal information kept by
professionals and agencies should not be disclosed without the consent of the
subject unless disclosure is necessary to safeguard a child. Disclosure should be
justified in each case.

The Data Protection Act 1998 requires that information is kept secure and only
disclosed without the consent of the subject in certain conditions which include
the prevention or detection of a crime.

The Human Rights Act 1998 includes the right to respect for private and family
life and an infringement of this right is only acceptable in certain circumstances
of which is the prevention of the rights and freedoms of others.

As a result of the above legislation, professionals should only share information
without the consent of parent/carers if permission seeking would place the child
at risk of significant harm.

WORKING WITH CHILDREN & FAMILIES:

The Warren Childcare will ensure that at first contact families will be made
aware that The Warren Childcare has a safeguarding children policy to protect
all children from harm and is therefore required by law to inform the local
safeguarding Children Board and Social Care of any suspicion of abuse.

At all times during the process of safeguarding children, practice should involve
minimising distress to the child and ensuring that families are treated with
sensitivity and respect. Parents/carers require support, and asking for help
should be seen as a sign of responsibility rather than parenting failure.
Parents/carers and carers should be kept fully informed at all times, unless to
do so would jeopardise the safety and welfare of the child. It is important to
remember that the child and family may require continuing support and services
and, as far as possible, professionals should work in a way which will promote a
constructive working relationship with the family in the future.
Anybody who believes that a child is suffering significant harm should always
refer their concerns to Children’s services: The definitions of child abuse in




Page 19 of 77               The Warren Childcare                 28/09/2012
“Working Together to Safeguard Children” is set out as follows and may help in
deciding whether a referral is needed.
PHYSICAL ABUSE:
Physical abuse may involve hitting, shaking, throwing, poisoning, burning or
scalding, drowning, suffocating or other causing harm to a child. Physical harm
may also be caused when a parent or carer feigns the symptoms of, or
deliberately causes ill health to a child whom they are looking after. This
situation is commonly described as “fabricated or induced illness”
EMOTIONAL ABUSE:
Emotional abuse is the persistent emotional ill treatment of a child such as to
cause severe and persistent adverse effects on the child’s emotional
development. It may mean conveying to children that they are worthless, or
unloved, inadequate. It may involve causing children frequently to feel
frightened or in danger, or the exploitation or corruption of children. Some level
of emotional abuse is involved in all types of ill treatment of a child, though it
may occur alone.
SEXUAL ABUSE:
Sexual abuse involves forcing or enticing a child or young person to take part in
sexual activities, whether or not the child is aware of what is happening. The
activities may involve physical contact, including penetration (e.g. Rape and
buggery) or non – penetrative acts. They may include non-contact activities, such
as involving children in looking at, or in the production of sexual images or
watching sexual activities, or encouraging children to behave in sexually
inappropriate ways.
NEGLECT:
Neglect is the persistent failure to meet a child’s basic physical and/or
psychological needs, likely to result in the serious impairment of the child’s
health or development. It may involve a parent carer failing to provide adequate
food, shelter and clothing, failing to protect a child from physical harm or
danger, or the failure to ensure access to appropriate medical care or treatment.
It may also include neglect of, or unresponsiveness to a child’s basic emotional
needs.

However, if there are any doubts you must raise this with the Early Years and
Childcare Manager.




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Safe Recruitment - Police Checks for Staff and Volunteers

All partners must ensure that all staff or volunteers who are employed or
recruited have been selected and vetted appropriately. All staff and volunteers
are required to complete a CRB form at an enhanced level and have received
clearance before they are allowed to have any unsupervised access to children.
This form should be checked and the details confirmed. A note of the
registered number and date of issue should be made so this is on your records.




Page 21 of 77              The Warren Childcare               28/09/2012
CONFIDENTIALITY

Principles

Parents/carers/carers/staff have the right to trust that information given to
The Warren Childcare staff is given in confidence and will be used only for the
purposes for which it was given and will not be released without their consent.
The Warren Childcare recognises the right of users to have information about
them held in private and secure files.
Parents/carers/carers will have access to their own files at all times

Parent/user confidentiality includes:

•     discussing confidential matters about children with other
parents/carers/staff
•     discussing confidential matters about parents/carers/carers with other
service users and employees

Staff confidentiality:

Personal information about members of staff must be regarded as confidential
at all times. This includes information such as:

•      staff sickness
•      HIV or related illness status
•      Current or previous disciplinary procedures
•      Employment references
•      Personal living arrangements such as family life and sexuality
•      Address and home telephone number
•      Any other information that has been given in confidence

If, however, a child is considered to be at risk our safeguarding children policy
will override confidentiality on a ‘need to know’ basis.

Appendix B – please see at back of policy




Page 22 of 77               The Warren Childcare                 28/09/2012
Keeping safe
We take positive steps to promote safety within the setting and on outings and
ensure proper precautions are taken to prevent accidents


Health and Safety Policy

General

The Warren Childcare recognises its responsibilities under the Health and
Safety at Work etc. Act 1974 (HASAWA) to ensure that arrangements are in
place to secure, so far as is reasonably practicable, the health, safety and
welfare of the children, parent(s)carer(s), staff and others using or visiting the
premises or participating in child care setting sponsored activities. We also hold
public liability insurance.

The Early Years and Childcare Manager, Jackie Thompson and staff identify
hazards and where these cannot be removed ensure that they are adequately
controlled.


Responsibilities
The Management

The responsibility for ensuring that health and safety procedures within The
Warren Childcare are adequate rests with the Management. The Management
will ensure that all necessary procedures are devised, implemented, monitored
and reviewed to ensure compliance with these procedures and that they remain
appropriate. In particular to:

      make arrangements to ensure that The Warren Childcare complies with all
       relevant legislation particularly the HASAWA and the Management of
       Health and Safety at Work Regulations
      have in place procedures to identify hazards and evaluate risk control
       measures
      create a management structure and periodically monitor its effectiveness
      ensure a manager attends any health and safety briefings and or training
       as required
      have health and safety on the agenda at Senior Management team
       meetings




Page 23 of 77               The Warren Childcare                 28/09/2012
     ensure the Early Years and Childcare Manager, as the Key Manager for
      health and safety, carries out the appropriate responsibilities
The Management will provide, in co-operation with the local authority where
responsibilities for buildings and plant are shared: -

      a safe environment for the children, parent(s)carer(s), staff, visitors and
       other users of the setting
      plant, equipment and systems that are safe
      safe arrangements for transportation, storage and use of articles and
       substances
      safe and healthy conditions that take account of
      statutory requirements
      Approved Codes of Practice
      DCSF or Local Authority guidance
      adequate information, instruction, training and supervision
      provision of all necessary safety and protective equipment

Early Years and Childcare Manager

The Early Years and Childcare Manager is responsible for the day to day running
of the child care setting and putting health and safety policy into effect.

The Early Years and Childcare Manager will assist in the development and
maintenance of safe conditions for staff, the children, parent(s)carer(s),
visitors and anyone else using The Warren Childcare. The Early Years and
Childcare Manager will in particular: -
•      be satisfied that effective arrangements are in place to ensure the
health, safety and welfare of all users of the setting
•      ensure that quarterly health and safety inspections are carried out
•      arrange for risk assessments to be carried out by a competent person and
signed and dated
•      put into effect any remedial measures or refer as necessary to the
Management
•      consult with members of staff on health and safety matters particularly
any accredited staff safety representative.
•      attend health and safety briefings and training as required
•      report regularly on health and safety matters to the Management.
•      ensure contractors on site follow safe working practices.




Page 24 of 77               The Warren Childcare                 28/09/2012
Other Duty Holders

All members of the Senior Management Team and Deputy Early Years and
Childcare Manager and Early Educators

All members of the SMT plus the Deputy Early Years and Childcare Manager and
others holding posts of responsibility will familiarise themselves with all safety
legislation, codes of practice and guidance relevant to their area of
responsibility.

As part of their day to day responsibility they will ensure that: -
•      safe working methods are in place
•      supervision is adequate and training needs met
•      termly safety inspections are carried out
•      safety requirements for plant machinery and equipment are in place and
are adequate
•      appropriate Personal Protective Equipment (PPE) is available, in good
condition and being used correctly
•      any hazardous substances are correctly used and safely stored
•      standards of health and safety are monitored and appropriate remedial
action is taken where required

Headteacher of Plumberow School

The Head of Plumberow School, Mr Barton, has particular responsibility for
security and Nursery related issues and will: -
•     co-operate with the Senior Management team to ensure that they
effectively monitor the condition of the Nursery
•     report defects so that appropriate remedial action can be taken
•     regularly test the fire alarm system and record findings

All Staff

Members of staff also have health and safety responsibilities. Staff will
therefore be required to: -
•     take reasonable care of their own health and safety and that of anyone
else
•     co-operate with all health and safety arrangements.
•     report any defect or other health and safety matter that they are aware
of.
•     use correct equipment, tools and safety and protective issue.



Page 25 of 77               The Warren Childcare                28/09/2012
All staff complete an induction in Health and Safety policies during their first
week of employment, and receive regular training in health and safety
requirements.

Other Setting Users

Any hirers of the public spaces in The Warren Childcare have the responsibility
to ensure that they use it correctly. The Management recognises its duties as
controller of The Warren Childcare and will ensure that: -
•     spaces hired are in a safe condition for the purpose of hire
•     arrangements for emergency evacuation are adequate
•     fire-fighting equipment is in place and in operational condition
•     insurance requirements are met. We hold public liability insurance

Contractors

Contractors have a legal responsibility to ensure that they carry out their work
in a manner that ensures, so far as is reasonably practicable, the health, safety
and welfare of themselves and anyone else who may be affected by their acts or
omissions. They will, as visitors to the child care setting be entitled not to be
put at risk by circumstances relating to the child care setting that are outside
their control. The Director will therefore ensure that where contractors are
appointed directly by the child care setting :-

•      contract meetings are held to agree health and safety measures prior to
works commencing and during the project
•      contractors are advised of any health and safety related issues or
circumstances that may adversely affect their health and safety whilst on the
child care site.

Communication

All staff are made aware of communication channels within the child care
setting for health and safety. The Early Years and Childcare Manager, will
ensure that all health and safety guidance and advice is kept together in the
safety file in a place that is easily accessible to all staff. All such advice is
communicated to staff where relevant and incorporated into the child care
setting’s procedures.




Page 26 of 77                The Warren Childcare                  28/09/2012
Staff Consultation

The Management and Early Years and Childcare Manager, recognise the valuable
contribution to health and safety that can be made from all staff, particularly
staff safety representatives.

Risk Assessments

The Early Years and Childcare Manager, will ensure that risk assessments as
required under the Management of Health and Safety at Work Regulations and
the Fire Precautions (Workplace) Regulations are carried out daily for the child
care setting’s activities and operations and for child care setting related issues.
The assessments will be used to identify health and safety hazards and ensure
that where they cannot be eliminated the associated risks are reduced or
otherwise adequately controlled.

Fire Precautions

The Centre has a contract for the maintenance of the Fire Alarm System and
Fire Fighting Equipment. Checklists are in place to ensure all fire exits are kept
clear and unlocked. All staff are required to participate in fire safety training
and are aware of all fire procedures.

Procedures

Procedures in the event of fire will be prepared and circulated to all staff. Fire
risk assessment is a requirement under the Fire Precautions (Workplace)
Regulations 1999. Notices giving instructions in the event of fire are displayed
by all Fire Alarm Call Points and in the base room.



Fire Drill

A fire drill will be held at least every two months and relevant details recorded
in the Fire Log.

Testing

The Fire Alarm will be tested weekly, using a different call point each time in
rotation, and the findings recorded in the Fire Log.




Page 27 of 77               The Warren Childcare                  28/09/2012
Accidents, Incidents, Near Misses and Dangerous Occurrences

All will be recorded and reported in accordance with The Warren Childcare
Policy. The Accident book, Employee Accident Book and Report forms are kept
by the Early Years Childcare Manager in the office, in the file marked Accidents.

All evacuation procedures will follow the same protocol as a fire procedure. For
any evacuation that requires people to be a set distance from the main building,
a contingency plan will be agreed. For example: a bomb scare or chemical spill
etc

Fire Drills
•      The designated Fire Officer is responsible for arranging fire drills and
tests
•      Fire drill will take place at least every two months at a time notified in
advance to staff
•      Once a year a fire drill will take place without warning
•      The fire alarms will be tested weekly, from a different fire point each
week.
•      Fire extinguishers and fire alarm systems are tested by a properly
authorised firm in accordance with statutory requirements
•      Fire exits are clearly identifiable and will not be obstructed; all fire exits
will be checked daily

Near each fire exit there is a notice explaining the fire procedures




Page 28 of 77                The Warren Childcare                  28/09/2012
Contingency plan
Cold weather

In the event of severe and adverse weather conditions and the safety of the
staff, parents and children is hindered, we will close the child care setting.
Parents will be informed that the child care setting is closed by a notice on the
main gate. Telephone contact could also be used. A notification will also be
released via local radio.

Heating failure

In the event that the heating system fails at The Warren Childcare setting and
the temperature falls below 16°c we are obliged by law to close the setting. All
parents will be contacted immediately and asked to collect their child/ren as
soon as possible.

Major building damage

In the event of major building damage we will evacuate the building as stated in
evacuation policy/procedure. We will contact parents immediately to collect
their children as soon as possible.




Page 29 of 77               The Warren Childcare                 28/09/2012
The Warren Childcare

Health and Safety Policy and Arrangements

Signed by The Warren Childcare Health and Safety Officer:



……………………………………………………………………………..



……………………………………………………………………………..



……………………………………………………………………………..



Date of Signing..............................................................…..

Date to be reviewed.......................................…….....



Signed (When Reviewed)

Date of Signing....................................................….........

Date for next review...........................................................



Signed (When Reviewed)

Date of Signing................................................................

Date for next review...........................................................

Please continue on separate sheet. A copy of the above can be used for further
review purposes.




Page 30 of 77                               The Warren Childcare                   28/09/2012
Visitors

Visitors are welcome. It is our duty to safeguard and promote the safety of the
children in our care. We achieve this through a number of policies:

•     The main entrance door to The Warren Childcare is controlled by the
Reception. All visitors are checked in at reception. The entrance doors to the
Childcare areas are kept locked at all times. Fire exits are unlocked but can be
opened from the inside only.

•     Prospective parents/carers who arrive at The Warren Childcare without
an appointment are extended every courtesy and given an informal tour if it is
convenient for Childcare staff. An appointment will be made if it is not
convenient to view the setting. If too many prospective parents/carers arrive at
one time, again appointments will be made.

•      At no time will a visitor be allowed unsupervised access to the children.

•     The Warren Childcare holds a list of people who are authorised to collect
each child. Under no circumstances can children leave the premises with any
other person unless prior arrangements have been made and the manager has
knowledge of this

•      Non childcare staff should also be asked to show ID upon arrival and sign
the visitors book




Page 31 of 77               The Warren Childcare                  28/09/2012
Intruder policy

The Warren Childcare believes that the safety of the children and staff in our
care is of paramount importance. We make every effort to keep our childcare
setting secure from intruders.
The aim of this policy is to inform staff, parents/carers and visitors of the
procedures to take in the event of an intruder being identified on the premises.

The main entrance to The Warren Childcare is through locked main gates. Any
visitors to the Warren childcare centre must phone through to the setting, and
indentify themselves, to gain access. These gates are kept shut at all times. A
member of staff will meet visitors at the gate and accompany them through the
school playground to the setting. To gain entry to the setting, is via a video
camera phone and keypad door. The visitor must identify who they are and what
their business is before they can gain access.

Intruder who may pose a safety hazard

DO NOT LET THE INTRUDER ENTER THE BUILDING UNDER ANY
CIRCUMSTANCES

After identifying that the person in question does not have a legitimate reason
to be on the centre site, the Early Years and Childcare Manager, Deputy Early
Years and Childcare Manager or a Room Leader in their absence, must politely
ask the intruder to leave. This must be from the safety of the reception office.
If the intruder leaves inform the police giving an accurate description. Head
office 0207 512 2112 option 9 and Tracy Lindsell – Head of Children Services on
01621 827850 must also be informed as soon as possible after the incident.
If the intruder appears agitated, irrational or refuses to leave in a peaceful
manner, and ask a colleague to telephone the police and inform them we have an
intruder on site who refuses to leave.

DO NOT ATTEMPT TO PHYSICALLY DETAIN OR RESTRAIN THE PERSON
EVEN IF THEY ATTEMPT TO LEAVE BEFORE THE POLICE ARRIVE.
Simply inform the police the intruder has left when they arrive and the
direction the intruder left in. Try to give an accurate description as possible of
the intruder.
DO NOT LET ANYONE ENTER OR LEAVE THE BUILDING UNTIL THE
INTRUDER HAS BEEN DETAINED BY THE POLICE.



Page 32 of 77               The Warren Childcare                  28/09/2012
If the individual stays until the police arrive, inform the officers what has
happened that led to the individual being with you so they can establish probable
cause for trespassing.

Review security procedures and log incident and actions as soon as possible.

Intruder who is armed or otherwise poses a safety hazard

Alert all staff members
Contact the police immediately and give as much information as possible:
•      Location of intruder, a physical and clothing description and the weapon(s)
involved
•      Advise the operator what you are doing to ensure the safety of the
children and other staff members
•      Remain on the line until the operator advises you to hang up
•      Monitor the location of the intruder until the police arrive

Inform a colleague to telephone Minerva Children Services on 01621 827850
informing them that there is an intruder.

If any parents are due to arrive at the child care setting to pick their child up
we will endeavour to contact them and warn them of the situation.
Staff must ensure that all children are inside the child care setting building.

Be prepared to keep media, parents and other community members out of the
child care setting. The police will secure the building.

Ensure that all staff and children remain in their designated area/room with the
children unless otherwise directed by the police.

REMEMBER TO REMAIN CALM AT ALL TIMES AND REASSURE THE
CHILDREN.

In any event there will be a thorough investigation of the incident, and a report
will be made by all staff involved.

Inform Ofsted and the children’s parents of the incident and the subsequent
investigation, with due regard to the confidentiality policy.




Page 33 of 77               The Warren Childcare                 28/09/2012
LOST CHILD

In the unlikely event of a child going missing within/from The Warren Childcare
the following procedure will be implemented immediately:

All staff present will be informed and an immediate thorough search of the child
care setting will be made followed by a search of the surrounding area, ensuring
that all other children remain supervised throughout

A staff member will notify the person in charge, whilst other staff continue
searching

The person in charge will carry out a second search of the area

If the child has still not been accounted for the person in charge will contact
the police

The person in charge will also contact the parents/carers of the missing child

During this period, staff will be continually searching for the missing child,
whilst other staff maintain as near to normal routine as possible for the rest of
the children in the setting.

The person in charge will meet the police and parents/carers

The person in charge will then await instructions from the police

Any incidents must be recorded in writing

Head of Children Services, Tracy Lindsell on 01621 827850 must be contacted
and informed of any incidents.




Page 34 of 77               The Warren Childcare                  28/09/2012
Lost child – outings

1     Regular head counts are carried out on children throughout the outing. In
the unlikely event of a child going missing whilst on an outing the following
procedure will be implemented immediately

2     All staff present will be informed and an immediate thorough search of
the area will be made, ensuring that all other children remain supervised
throughout

3     If appropriate, on-site security will also be informed and a description of
the child/children given

4      In the event of a child not being found, the designated person in charge
will immediately inform the police

5     The designated person in charge will then inform the Early Years and
Childcare Office who will contact the child’s parents/carers giving details of
what has happened

6     Staff from the child care setting will be sent to assist the safe return of
the other children

7     At least one member of staff will remain at the scene whilst others
return to the child care setting with the children. This member of staff will
continue searching for the child/children

8     The remaining member of staff will meet the police and parents/carers
when they arrive at a designated point

9     Head of Children Services, Tracy Lindsell on 01621 827850 must be
contacted and informed of any incidents




Page 35 of 77               The Warren Childcare                 28/09/2012
Health and well-being
The Warren Childcare promotes the good health of children and takes positive
steps to prevent the spread of infection and appropriate measures when they
are ill

Unwell children

The welfare and health of the children is our primary consideration, so we
believe it is in the child’s best interests to be at home if they are unwell. It is
the role of the Early Years and Childcare manager and/or Deputy Early Years
and Childcare Manager to ensure that no child is admitted to The Warren
Childcare suffering from an illness that requires exclusion.

The child’s general health and well-being will be assessed at the pre-admission
visit using the profile completed by the parent. All staff have responsibility for
constantly assessing the child’s state of well-being and health through ongoing
monitoring and observation. Should a child become unwell, staff will undertake
the following procedures:

•      We will assess and monitor the child’s current health. Senior staff should
be alerted if the child has a high temperature, vomiting, or signs of distress.
The child may themselves tell staff that they are feeling ill, and this should be
listened to and acted upon
•      If necessary, parents/carers are contacted by telephone, to inform them
of their child’s situation, and ask them to come to The Warren Childcare as soon
as possible. The member of staff making contact with the parent/carer should
record the fact, including concise details of the conversation
•      Medicines should not usually be administered unless they have been
prescribed for that child by a doctor, dentist or pharmacist. Non-prescribed
medication eg pain and/or fever relief or teething gel may be administered but
only with prior written consent of parent/carer and only when there is a health
reason to do so.
•      The child should be made as comfortable as possible. Staff should take
care to see that cross-infection to other children is minimised
•      Staff will continue to monitor the child’s symptoms, giving a clear and
concise report to the parents/carers/carer on their arrival at the child care
setting
•      Staff will ask parents/carers for an update on the child’s health before
they come back to the child care setting



Page 36 of 77                The Warren Childcare                  28/09/2012
•      Parents/carers will be informed of any blows to the head sustained by a
child – all head injuries require medical advice
Symptoms and illnesses that require a child’s exclusion can be found in the
Guidance on Communicable Diseases table displayed in the Early Years and Child
care Office. Notifiable diseases will be reported to Ofsted as required.

If a child has a notifiable and/or communicable disease confirmed by the doctor,
the Early Years and Childcare Office should be informed and other
parents/carers and staff notified. The parent may be required to provide a
note from the Doctor or Freedom from Infection certificate before returning.
When a child is considered to be well enough to be at The Warren Childcare
they are considered to be well enough to participate in all activities.

FIRST AID

The Warren Childcare has at least one employee who is a qualified paediatric
first aider on duty at all times. There are first aid boxes in every room, kept out
of the reach of children. These are clearly identifiable and checked on a regular
basis for adequate supplies by an appointed person.

GENERAL RULES OF FIRST AID

First Aid - The first step in coping with an emergency.
General principle - IF IN DOUBT - DON’T

Minor accidents are dealt with accordingly. First aid is administered in a quiet
area, away from children whose curiosity might lead to distraction from the main
issue. Staff are asked to remain calm, as their distress could be harmful to the
child.

A record is maintained, signed by the parent, of any accident. Staff ensure all
documentation is completed efficiently and in the correct manner. Accident
forms are required by law and all staff are aware of their location and ensure
they are accessible and available along with the First Aid Kit. Any equipment
used from the First Aid Kit is reported and replaced as soon as possible.

For more serious accidents an ambulance will be called immediately. The child’s
parents will then be contacted and can either meet the ambulance here at the
child care setting or at the hospital. The child’s key person and the Early Years
and Childcare manager will accompany the child within the ambulance.




Page 37 of 77               The Warren Childcare                 28/09/2012
Important items to take:
•    Child’s registration form
•    Mobile phone
•    Change for the car park / telephone box / bus fare home

Any serious incident will be recorded and signed by the staff involved and the
parents. Any serious incidents, including fatalities are reported in accordance
with RIDDOR and Ofsted guidelines.




Page 38 of 77               The Warren Childcare                28/09/2012
APPENDIX A

First Aid


The Certificated First Aiders are:



Jackie Thompson
Christine MacConniche
Jackie Rita
Cheryl Clements
Joanne Nuttal
Patricia Irvine
Laura Crome
Julie Killworth
Sharon Gosling
Kimberely Orchover



______________________________________________




The Appointed Person is: Jackie Thompson




First Aid Boxes can be found in:
the Early Years and Childcare Manager’s Office
in the base room sink area



The First Aid Room is located:
Early Years and Childcare Managers Office




Page 39 of 77              The Warren Childcare   28/09/2012
Medicines policy

The Warren Childcare will administer prescribed medication such as antibiotics
for long term illness e.g. asthma or sickle cell anaemia. The Warren Childcare will
administer non-prescribed medication for pain and/or fever relief if we have
written permission from parent/carers. If your child has been sick, had
diarrhoea or has a raised temperature we will ask you to keep them at home for
48 hours after their last bout.

Administration of prescribed and non-prescribed medicines:

All prescribed and non-prescribed medicines must be stored in their original
containers, clearly labelled with the child’s name, date and expiry date.

The Warren Childcare will store a small amount of calpol in individual sachets for
emergency care only. Parent/carers will have to give prior permission before the
medication is administered.

Parent/carers should supply the setting with pain/fever relief if there is a
health reason to do so.

Antibiotics must have been administered by the parent/carer 24 hours before
the child is accepted back into the child care setting.

Parents/carers must sign a consent form at the start of each course of
medicine , and every day during the course, for staff to administer the
prescribed medicines. The key person must administer the medicine with the
Early Years and Childcare Manager or another senior member of staff (Level 3)
in attendance.

Before the medicine is given, the child’s name and dosage on the container must
be checked by another member of staff, as well as the date.

The time the medicine should be given must be checked and logged in the
medicine book.

The medicine book must be completed and then signed by both members of
staff as soon as the medicine has been administered.

The parent/carer must sign and date the medicine book upon collection of the
child.


Page 40 of 77               The Warren Childcare                 28/09/2012
Medicines only needing to be administered twice daily will be discouraged from
being administered at The Warren Childcare.

Medicines must be stored out of the child’s reach, in a separate container in the
fridge.

The medicine should be administered to the child in such a way that affords
them privacy. The child should be in a settled and relaxed frame of mind whilst
the medicine is being administered.
All medicine must be handed over to the parent/carer to take home at the end
of each day.

Staff must be familiar with the administration of certain medication (e.g.
Nebulisers and inhalers for asthma, Epipens etc). Parents/carers will be asked
to show staff how to use them and so reduce the stress to adult and child.

Protecting children from the sun

Staff ensure all children wear sun hats outside, preferably with a wide brim all
round to protect neck and eyes.
Staff to apply sunscreen to all uncovered areas of skin, if agreed by
parent/carer in the Registration Pack. Sunscreen should be at least SPF 25 and
ideally hypo-allergenic and water resistant.
Children must have sun screen reapplied if they have been playing in water.
Areas of shade are provided.
Drinking water is readily available at all times
Babies under 12 months should be kept out of direct sunlight
Children do not play in the sun between the hours of 11am – 3pm on very hot
days.

Staff need to be aware that ultraviolet rays can still be harmful on breezy or
cloudy days and the above precautions need to be taken.

Parents/carers are asked to bring in sunscreen for their children.

Children’s Rest Needs

The Warren Childcare offers all children the opportunity and choice to rest at
any time during the day. The needs of the child are discussed with the
parents/carers during the initial visits when the Key person and parents/carers
complete the child profile form. As the child progresses there are many



Page 41 of 77               The Warren Childcare                28/09/2012
meetings with parents/carers and the child’s Key person where alterations in the
child’s needs can be discussed.

At all times the requests of parents/carers are taken into account and met
whenever possible.

If they wish to rest, we ensure that all children rest on their backs and are
monitored every 10 minutes during their rest period. Children rest with any
comforter they may bring to the setting.

Staff ensure that the room has a calm atmosphere when children are resting
and the appropriate bedding facilities are available.

The length of time the child has slept for is kept on the child’s records and is
reported to his/her parents/carers at the end of each session.

Children will never be forced to rest, but given the opportunity to do so if they
wish.




Page 42 of 77               The Warren Childcare                 28/09/2012
Positive Relationships
Key person policy

Children are cared for by their key person during all personal moments of the
day: especially during nappy changes and bathroom times, when babies are being
fed by bottle, and at meal and sleep times, as far as possible. The key person
will be the main point of contact with the child and parents/carers and will
record their key children’s progress.

Aims of the key person system for parents/carers
      To enable the parent/carer to feel confident that they have made the
       right decision in placing their baby/child in the children’s centre
      To help the parent/carer know who to ask about their child, and enable
       them to receive regular and detailed information about their child’s
       progress – reducing, to some extent, their feelings of having ‘lost’ and
       ‘missed out’ on being with their baby

Aims for the child
      To offer the child a reliable relationship with the key person so that s/he
       can sense (at the moment of ‘handing over’) it is approved of by
       parent/carer – aiming to reduce any inexplicable (to the child) feelings of
       abandonment, in being left in the hands of others
      In receiving personal care (feeding, changing and sleeping) by their key
       person whenever possible, the child is assured of regular contact with
       her/him on an intimate basis just as s/he is from parent/carer at home.
       The aim is to reduce the number of different handlings (touch, smell,
       voice) by different people, and so limit the number of people a child has to
       get used to during the day

Aims for the key person
      To create meaningful relationships with a consistent group of children
      To reduce stress levels caused by relating equally to large numbers of
       children at once
      To enable sensitive observation and developmental record keeping of a
       small number of children over a period of time
      To encourage good relationships with parents/carers of key children

The key person will be assigned before a parent’s initial visit, and spend time
with a new child and their parent/carer during introductory visits, so that they
will get to know each other in a relaxed, friendly atmosphere. The key person


Page 43 of 77               The Warren Childcare                 28/09/2012
will find out children’s routines, feeding, sleeping patterns, likes and dislikes etc.,
and explain centre policies and procedures (eg. medicine forms etc.). They will
‘settle in’ their new child, in partnership with their parents/carers, and review
their progress with parents/carers at regular intervals.
Staff are encouraged to ‘pair’ as key person with another member of staff in
their room, so that each half of the pair can act as back-up at the beginning or
end of the day when the key person is not in, to cover key staff sickness and
holidays with each other’s key children, and to act as mutual support.
Every effort is made in a consistent way by senior staff to:
 support the key person through regular supervision as part of the
    personal/professional development of each worker

     study, in detail, how the physical strain of the day-to-day work required in
      lifting babies, furniture, and play equipment can be reduced

     ensure that ‘cover’ and support staff, students and others, are fully aware of
      the role and responsibilities of the key person toward her/his ‘key’ children

     ease the transfer of child (and parent) from one group to another, when
      necessary, with mutual understanding and preparation

The Statutory Framework for the Early Years Foundation Stage states that:
‘Each child must be assigned a key person.’
 ‘The key person should help the baby or child to become familiar with the
provision and to feel confident and safe within it, developing a genuine bond with
the child (and the child’s parents) and offering a settled, close relationship.
The key person should meet the needs of each child in their care and respond
sensitively to their feelings, ideas and behaviour, talking to parents to make sure
that each child is being cared for appropriately for each family.1’
The Early Years Foundation Stage Themes and commitments include Positive
Relationships, and within those: Key person (2.4). ‘A key person has special
responsibilities for working with a small group of children, giving them the
reassurance to feel safe and cared for and building relationships with their
parents.’

Based on “People Under Three” by Elinor Goldschmied and Sonia Jackson, 2009
Policy updated 13th September 2009




1
    Statutory Framework for the EYFS, 2007, Organisation p37


Page 44 of 77                          The Warren Childcare         28/09/2012
Respecting each other

Food and drink

Children are provided with regular drinks and food in adequate quantities for
their needs, including a midday meal and snacks. Fresh drinking water is available
to children at all times throughout the day. Food and drink is properly prepared,
nutritious and complies with dietary and religious requirements.

Meal times

Mealtimes should be a happy, social occasion for both children and staff. All
meals served are healthy and well balanced. We try to introduce the children to
a variety of tastes reflecting a variety of cultures, and to encourage healthy
eating choices. There is always a vegetarian alternative and special diets can be
catered for, subject to medical approval. Preferences of parents/carers in
relation to healthy eating will be discussed and respected.

Each child’s dietary requirements are ascertained before the child starts
attending the setting. If the child has specific dietary requirements these are
discussed with the parents/carers, the Early Years and Childcare Manager, and
the cook, and menus accordingly for the child. Any specific allergies or
requirements will be displayed on a list on the staff notice board in the kitchen
and relevant room. It is the key person’s responsibility to ensure these lists are
kept up-to-date.

Children and adults wash their hands before lunch or tea (in key groups) and
then sit together in small key groups. Tables are laid with table cloths or mats,
to mark the occasion as different from other uses of the table.

Everything needed for the meal is within reach of staff so that movement of
staff is kept to a minimum during the meal. Staff will where possible eat with
their key children, to set a good example, and for their own enjoyment.

The older children are encouraged to help set the table, serve themselves, to
encourage independence and help them to make decisions regarding quantities.
The food is served from dishes which are on the table.




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Guidelines for Mealtimes

Individual dietary requirements are respected
Staff set an example of good table manners
Cultural differences in eating habits are respected
Children will be encouraged to say ‘Please’ and ‘Thank you’ and to sit at the table.
Quiet conversation is encouraged
Any child who does not want to eat will have their food removed without any
fuss
Children who are not on special diets will be encouraged to try new foods but
should never be forced to eat them. New foods can be introduced regularly and
it is anticipated that children will become accustomed to the new foods over a
period of time.
Staff set a good example by eating the same food as the children
Children who are slow eaters will be given time and not rushed
The quantity offered will take into account the age of the children
Drinks are offered with the meal and the children should be allowed to choose
when they want them
Children will be encouraged to use a range of eating utensils.
Children will not be forced to eat meals or finish everything on their plate
Children should not have to finish everything on their plate in order to be
offered more food
Children should not have to eat all their dinner in order to be offered a pudding.
Pudding should never be withdrawn because a child misbehaves. Children should
not be told they can have pudding if they are good. Pudding is not a treat, it is
part of the meal and should be offered to all children
Children will be encouraged and allowed to decide for themselves whether they
want to eat all their dinner or not as well as if they want dessert or not.
Children will be encouraged where reasonably possible, to wait until everybody
has finished their first course before starting on their dessert.

Menus will be displayed in the setting for parents/carers to see.

No child is ever forced to eat food they do not want.
Equally, food will never be withheld as a punishment or offered as a reward.
Parents/carers are encouraged to breast feed at the setting, or to bring in
breast milk.
Food served does not contain nuts, to protect children who may be allergic to
nuts.




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Staff do not have hot drinks when children are present, to avoid the risk of
scalding children.

Those responsible for the preparation and handling of food are fully aware of,
and comply with, regulations relating to food safety and hygiene and hold a
current Food Handling Hygiene Certificate.

Parents/carers may celebrate children’s birthdays by bringing in fruit and non-
food items such as balloons, badges, etc. Children will be encouraged to make
their own food on occasions.

The Statutory Framework for the Early Years Foundation Stage requires
providers to notify Ofsted of any food poisoning affecting two or more children
looked after on the premises.

Food Storage

Tea is only dished up once the children are ready to eat to ensure that no food
is left out. Once served tea is immediately taken into base room for consumption.
All diets are catered for.

There is one fridge within the base room, which is used solely for The Warren
Childcare. All food items are correctly stored in corresponding cupboards and
separate shelving in the fridge ensures all food types are kept separate. Fridge
temperatures are recorded on a daily basis.

The nursery is registered with the Local Authority Environmental Health
Department and a certificate is on display at all times. Staff dealing with
preparation or serving of food have received appropriate training.




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Parents as partners
We work in partnership with parents/carers and carers to meet the needs of
the children, both individually and as a group. Information is shared.

The Warren Childcare is committed to encouraging and facilitating the true
involvement of parents/carers in every aspect – from planning and design to
ongoing development and organic growth.

The staff team works with parents/carers as partners in providing high quality
care and learning experiences for their children and ensures that
parents/carers have the opportunity to participate as partners in the care and
education of their children.

The Warren Childcare aims to achieve this by:
•      Ensuring that all parents/carers are made to feel welcome at all times.
•      Ensuring that parents/carers are welcome to visit at any time.
•      Ensuring that all parents/carers have access to their child’s records.
•      Ensuring that staff consult with and seek guidance from parents/carers
when planning and implementing policies.
•      Creating opportunities that will encourage parents/carers to work with
their children alongside child care staff.
•      Ensuring that parents/carers have the opportunity to review their child’s
progress on a regular basis with the key person.
•      Ensuring that parents/carers are informed of The Warren Childcare
policies, procedures and guidelines.
•      Offering parents/carers opportunities to contribute to and participate in
planning, festivals and all events.
•      Ensuring that all parents/carers can meet with staff and other
parents/carers to discuss relevant issues and concerns.
•      Ensuring that meetings are open to all parents/carers.
•      Providing information about activities, policies, complaints procedure and
expectations to all parents/carers.

Community Development
A programme of activities is co-ordinated, which is flexible enough to
incorporate parents/carers’ wishes and desires as they emerge. Skills
development and training activities will be established in response to identified
needs. Through the programme of organic growth and development it is
expected that parental skills will be developed and enhanced, becoming an
integral part of the planning and management of the child care setting.


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Parents/carers’ Training and Skills Programme
Through ongoing work with parents/carers, specific training and skill-building
programmes are developed in response to needs identified by the
parents/carers. The training programme helps to build parents/carers’
confidence and skills to enable them to participate in the management and
development of The Warren Childcare as well as in a range of other
developments in the area. The Warren Childcare aims to develop specific skills
and knowledge relating to child development, mutual support initiatives,
volunteering etc.

Childcare Support Package for Participating Parents/carers
A range of childcare options will be available to enable parents/carers to
participate in meetings, events, training programmes and other activities. All
carers used are fully qualified and police checked.

Participative Events Programme for Parents/carers and Children
A series of fun and informative events throughout the year to bring
parents/carers with young children in the area together, using and promoting
local resources, such as the parks.

Parents/carers’ Steering Group
All parents/carers who have children under five years are eligible to participate
in this Steering Group, which meets bi-monthly.

The centre aims to be inclusive of all communities by:

Ensuring that all parents/carers are made to feel welcome at all times.
Producing publicity and promotional material relevant to the needs of the local
community.
Creating volunteer opportunities for local parents/carers.
Ensuring that training opportunities are open to the local community.
Recognising the needs of local parents/carers in designing training sessions and
workshops.
Providing information about activities, policies, complaints procedure and
expectations to all parents/carers.
Encouraging parents/carers to contribute and participate in events and
promotion of (NAME) Childrens Centre.




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Late collection of children policy
It is the responsibility of all parents/carers to ensure that their child is
collected at the agreed time by an authorised person over 16 years of age.

A late book is kept at The Warren Childcare and action will be taken if a child is
not collected and no prior arrangement has been made.

If a child is not collected at the agreed time, staff will try to contact the
parent/carer by telephone to find out why they are late. If unsuccessful, the
emergency contact will be telephoned and asked to collect.

As a very last resort, if no-one can be contacted to collect the child by 8pm,
Children’s Services will be contacted for advice.

Social Care Out of Hours contact no: 0845 603 7634

Collection of child

The Early Years and Childcare Managers Office holds a list of people who are
authorised to collect each child. Under no circumstances can children leave the
premises with any other person unless prior arrangements have been made and
the manager has knowledge of this. This can be either through photographs of
intended people to collect child or the use of a password.




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Compliments and Complaints Policy
If you have a complaint, we wish to:
1     listen and learn;
2     put things right;
3     and improve our service.

If you have cause for complaint regarding the service we provide, you should:
1.     Talk to the key person and room leader for your child to see if the issue
can be resolved.
2.     If you cannot resolve it with the immediate staff member please contact
the Early Years and Childcare Manager, by making an appointment to see her, or
by telephone or in writing. If you require a community interpreter we will make
this service available.
We shall acknowledge receipt of your letter or phone call within 3 days and will
give you a response to your complaint within 10 working days. We shall explain
what we are doing to resolve the issues you have raised if it will take longer than
the 10 days to do this.
3.     If you feel the problem has still not been satisfactorily resolved you
should contact the 4Children Head of Children’s Services, Tracy Lindsell, on:
01621 827850 or T Lindsell, Head of Childrens Services, Minerva Centre,
Burnham Road, Mundon, Essex. CM9 6NP
4.     If you are still unhappy after the Head of Services has given you a
response, you can ask for your complaint to be looked into by the Deputy Chief
Executive 4Children, Mr C Ellis at 4Children, 5th Floor City Reach, Greenwich
View Place, London. E14 9NN
5.     As part of the registration process of all early years and play provision by
OFSTED you also have the right to make a complaint to OFSTED. You can do
this by ringing 0300 123 1231 or writing to OFSTED Early Years, Piccadilly gate,
Store Street, Manchester, M1 2WD
6.     We will notify you of the outcome of the investigation within 28 days of
having received the complaint.

We always welcome suggestions, feedback, and compliments too. A
suggestion box is available, and regular questionnaires will be sent out.




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Encouraging good behaviour

The attitude and behaviour of all those who work or have contact with children
in the setting should be characterised by warmth, respect and encouragement
towards each child and their parents/carers.

Aims and objectives

        to help children to develop a sense of caring and respect for one another
        to encourage children to co-operate with each other and respect each
other
       to encourage the development of social skills and help children learn what
is acceptable behaviour
       to develop children’s confidence and self esteem
       to help children to develop self discipline and self esteem in an
       atmosphere of mutual respect and encouragement

Staff encourage good behaviour consistently and positively, setting limits for
children and supporting other team members by:

•     Reinforcing ‘good behaviour’ by noticing and praising it
•     Promoting positive behaviour in all children
•     Challenging any unacceptable behaviour
•     Use distraction techniques to defuse a potentially explosive situation
between children to ensure their safety
•     If necessary, discussing a child’s behaviour with their parent/carer to
ascertain if there any underlying issues we may have missed

The safety of other children must not be put at risk

The Early Years and Childcare Manager:

      Acts to ensure the safety and welfare of the children in the child care
setting
      Allocates a member of staff to be with any child whose behaviour is giving
cause for concern
      Discusses with parent of the child whose behaviour is giving cause for
concern and offers support to agree an action plan

Staff are strictly forbidden to administer physical punishment of any sort, such
as smacking, slapping, dragging or shaking a child.


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Depriving a child of refreshment or forcing a child to consume refreshment,
teasing, humiliating, scape-goating, frightening or isolating a child is also strictly
forbidden.

If a staff member commits any act of violence, abuse or any of the above on a
child they will be dismissed.

We have a policy of no shouting and of treating each child with fairness and
respect.

There is a named staff member who is responsible for behaviour management
issues, who supports staff and accesses training and specialist advice if needed.

Adults within the setting are also expected to treat children and each other
with respect, and follow the behaviour policy.

Supporting learning

We provide a range of training opportunities for staff.

In-house training is organised for staff on areas such as Safeguarding Children,
Early Years Foundation stage, health and safety, additional needs, etc. These
are ongoing throughout the year.

All staff are encouraged to be involved in training to continue their professional
development and ensure current knowledge of childcare is maintained.
One member of staff has particular responsibility for training. Designated
members of staff hold particular responsibilities for safeguarding, equality &
diversity, health and safety, encouraging good behaviour and
Disabilities/Additional Needs, and organise training for all staff in these areas.
Each member of staff has an individual development plan which is kept with
their records, and there is a child care setting Workforce Development Plan
that is reviewed annually.




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Students and volunteers

When we have students and volunteers working with us we have an initial meeting
with them in order to explain their role within the organisation, what their needs
are and how they will be met.
At the initial meeting we will:
Discuss The Warren Childcare policies and practices
Ensure they understand the term ‘confidentiality’ and the implications if
confidentiality is breached
Explain staff shifts, breaks and all aspects of the day-to-day management of
the setting
Show students around the building, pointing out fire exits, toilets, staff room,
kitchen, laundry, and office
Introduce to staff and children and parents/carers where appropriate
Identify their group room leader who will liaise with the overall student
supervisor
Explain the role of the supervisor/mentor.

We acknowledge that students are here to learn and gain all round work
experience in early years and play settings:

The guidelines to ensure that happens are:
Students and volunteers will not be left unsupervised with the children and
should have CRB checks. They will not be allocated more than one child if they
are to support children and staff on outings. (Students who are on work
experience from local schools will not be allocated children).
Students will be allocated to a specific room and specific worker.

The role of the room leader is to co-ordinate the supervision of the students.
We recognise that student input is a two way process: -

•      Students gain relevant experience
•      Staff have the opportunity to develop their supervisory skills.




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Enabling environment

Physical environment

The premises are safe, secure, and suitable for their purpose. They provide
adequate space in an appropriate location, are welcoming to children and offer
access to the necessary facilities for a range of activities which promote their
development

The Warren Childcare is designed to provide children with a stimulating and safe
environment.

The premises are clean, well lit, and have adequate natural lighting. Daily risk
assessments are carried out (see health and safety policy) to ensure that the
premises are maintained in a suitable state of repair and decoration.

The entrance and reception area are welcoming and friendly to children and
parents/carers. An open structured room layout allows children to choose from a
variety of play opportunities, and reflects, stimulates and support children’s
learning.

Images and displays reflect local communities, and information provided meets
the needs of diverse cultures.

Children are able to move with ease from one activity to another, and are
afforded equal opportunity to access all play opportunities and environments.

Rooms are maintained at an adequate temperature.

Our premises comply with the requirements of the Disability Discrimination Act
1995.




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Equipment

Furniture, equipment and toys are provided which are appropriate for their
purpose and help to create an accessible and stimulating environment. They are
of suitable design and condition, well maintained and conform to safety
standards

The Warren Childcare has a wide range of exciting equipment that stimulates
learning and development, both indoors and outdoors. All furniture, toys and
equipment are kept in good repair, and conform to BS EN safety standards or
the Toys (Safety) Regulations (1995) where applicable.

Equipment reflects the diverse cultures that the setting serves.

All electrical toys and equipment are subject to PAT testing

Staff are trained on the correct use of computers and other IT equipment

Risk Assessments are carried out when planning the purchasing of toys and
equipment, and regularly reviewed (at least once a year).

Age appropriate furniture and equipment is always available in sufficient
quantities for the number of children in each room.

Books and equipment are maintained to a high standard in relation to safety and
presentation.

Accessible storage is provided to promote independence and freedom of choice.

An excellent range of books

Staff are encouraged to select new books that reflect diversity, challenge
stereotypes, and meet the educational needs of the children. The selection will
always include reference books, dual language books, and a range of age-
appropriate formats.




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Learning and development

The Warren Childcare meets children’s individual needs and promotes their
welfare. We plan and provide activities and play opportunities to develop
children’s emotional, physical, social and intellectual capabilities

Children are encouraged to be confident and independent, and every effort is
made to develop their self esteem and learning through play from the moment
they first come to the setting

Projects are developed following children’s interests, to offer first hand
experiences that allow children to build on their natural curiosity, develop their
language and mathematical thinking, use their imagination, and develop positive
social relationships.

A range of age-appropriate equipment and natural objects is always available to
support learning. An integrated environment for all ages is being developed,
including:

The Warren Childcare creates an environment in which children, parents/carers,
carers and practitioners all contribute to the child becoming a secure, confident,
competent, self-directed, problem solving and creative young person with a
positive attitude to themselves and others.

The Warren Childcare works within the Early Years Foundation Stage (EYFS).
The EYFS principles which guide the work of all practitioners are grouped into
four distinct but complementary themes:

•     A Unique Child recognises that every child is a competent learner from
birth who can be resilient, capable, confident and self-assured.

•     Positive Relationships describes how children learn to be strong and
independent from a base of loving and secure relationships with parents and/or a
key person.

•     Enabling Environments explains that the environment plays a key role in
supporting and extending children’s development and learning.

•     Learning and Development recognises that children develop and learn in
different ways and at different rates, and that all areas of learning and
development are equally important and inter-connected.


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The principles which underpin the framework are as follows:

•      Parents/carers and families are central to the well being of the child

•     Relationships with other people (both adults and children) are of crucial
importance in a child’s life

•     A relationship with a key person at home and in the setting is essential to
young children’s well being

•     Babies and young children are social beings, they are competent learners
from birth

•      Learning is a shared process and children learn most effectively when,
with the support of a knowledgeable and trusted adult, they are actively involved
and interested

•      Caring adults count for more than resources and equipment

•      Schedules and routines must flow with the child’s needs

•     Children learn when they are given appropriate responsibility, allowed to
make errors, decisions and choices, and respected as autonomous and competent
learners

•      Children learn by doing rather than being told

•    Young children are vulnerable. They learn to be independent by having
someone they can depend on.

We build on what children already know and can do. There are six areas covered
by the early learning goals and educational programmes:

•      personal, social and emotional development;
•      communication, language and literacy;
•      problem solving, reasoning and numeracy;
•      knowledge and understanding of the world;
•      physical development;
•      creative development

The early years foundation stage is carefully structured, following three strands:



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* planning for the different starting points from which children develop their
learning, building on what they can do
* relevant and appropriate content that matches the different levels of young
children’s needs
* planned and purposeful projects based on observation of children’s interests,
that provide opportunities for teaching and learning, both indoors and outdoors.

Daily access to outdoor play is provided, and children can move freely between
activities indoors and outdoors. Free flow access is provided on a daily basis.
Staff are located in each room and where the outdoor area is in use, there are
at least two members of staff present to supervise. Staff are aware of the
importance of staff deployment and adult to child ratios at all times.

Children do not make a distinction between ‘play’ and ‘work’ and neither do we.
Children need time to become engrossed, work in depth, initiate and complete
activities. Well planned, purposeful projects and appropriate teaching and
intervention by practitioners engages children in the learning process and helps
them make progress in their learning.

We provide a well-planned and organised learning environment which offers
children rich and stimulating experiences and opportunities to explore,
experiment, plan and make decisions for themselves.

Observations and assessment

Each child’s development is closely observed to ensure that they are making
progress and that any particular difficulties in any of the areas of learning,
whatever the cause, are identified and addressed. These observations and
records inform the careful planning of projects to ensure that children are
progressing towards the early learning goals.

Staff are trained and/or experienced in assessing children. These informal
observations and assessments are valuable, and link directly to future planning.

Staff help children to bring together what they know in a connected and whole
way by:
•     observing children at play
•     using their observations to support and extend play by planning and
resourcing a challenging environment




Page 59 of 77               The Warren Childcare                 28/09/2012
•     creating appropriate stepping stones with particular children in mind, to
help children to learn through their play and develop towards the early learning
goals
•     engaging in the play, and encouraging the development of communication
(both non-verbal and spoken) through play
•     knowing when to take a back seat, and to let children develop their play
without adult intervention

Systematic written records of children’s progress, which are informed by
observations, are compiled for a variety of reasons:

•     to share knowledge with parents/carers
•     to help plan appropriate projects
•     to evaluate progress towards early learning goals
•     to identify any special educational needs and share knowledge with outside
agencies when appropriate
•     to monitor equal opportunities in terms of access to the early years
foundation stage offer
•     to share knowledge among the staff team and provide continuity in case
of staff absences or changes
•     to pass on information to school

Observations

When a child starts at the setting, their key person will complete initial
observations during the first few weeks. These provide a thumbnail sketch of
where the child is, in terms of language, cognitive and social skills. There will be
an initial consultation between parents/carers and key person within 6 weeks of
the child starting at the setting

Planning starts with, and builds on, what the children know, can do, and
understand. Children’s experiences are continuously evaluated to establish
whether they fulfil their aims in terms of:

Experiences offered
Enjoyment
The skills encouraged, including independence
Level of challenge in relation to child’s ability
How they may be developed
Throughout the child’s time at the child care setting




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Provision staff and students are encouraged to record observations of the
children. Observations should always include the date, time and initials of the
observer. It is important to observe children in different settings: in groups, as
individuals, at play, in conversation, with adults etc.

Assessment

Key persons complete regular assessments, using their judgment about length of
time spent, methods used etc. The general principle is that this should be an
enjoyable experience for the child. The assessment should be used as a
diagnostic tool – if it highlights a specific area of concern, e.g. difficulty using
scissors, action should be planned to help. If there are any general concerns,
these will be discussed with the SENCO. Building on observations using the
Learning Journey Observation Form, at least once a week. These observations
should feed into the daily planning for each individual child and use for their
next steps of planning.




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Standards for displaying children’s work

We aim for The Warren Childcare to look bright and attractive and display
children’s learning journeys. Children’s own work is valued by being mounted and
displayed; displays are at a level which children can appreciate and enjoy. When
displaying the children’s work:
ALL ART WORK MUST BE THE CHILD’S OWN, ORIGINAL WORK

Displays must have a title and date

All children’s work must be named and dated on a separate piece of paper and
not written on their creation.

All writing on displays must show the correct use of lower and upper case and
the correct spelling

Backing paper should be in good condition

All paper must have straight edges and not be ripped or uneven unless designed
in that way

The paper the children have ‘created’ on should not be cut after they have
finished or be cut into another shape.

If a piece of work is to be titled let the child give you the title using open
questions.

Displays are set in context and related to the children’s real experiences.

Displays are maintained once they have been put up and it is everyone’s
responsibility to ensure this happens

Table top as well as wall displays are used

Ensure equal representation of children’s work

Children’s have the facility to display some of their own work themselves in a
‘workshop’ area




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Listening to Children Policy

We work within the framework of the United Nations Convention on the Rights
of the Child, which says that children have the right to:
•      protection against discrimination
•      have their best interests given the most importance when adults make
decisions about them
•      say what they think and be listened to by adults when they make decisions
that affect them
•      protection from violence, abuse, neglect and being hurt
•      special protection and help if a refugee
•      special care and education to enable them to develop and lead a full life if
they have a disability
•      education which tries to develop their personality and abilities as much as
possible and encourages them to respect other people’s rights and values
•      use their own language and practice their own culture and religion
•      play and free time

The United Nations Convention on the Rights of the Child informs Nursery
practice. The particular articles that relate to the Listening to Children Policy
are Articles 12 and 13 which state that:
•     The child’s views should be taken into account in anything that affects
them
•     Children should have information in a way that they can understand so
that they can make choices and decisions

All children should be listened to actively. Listening to children may take a
number of forms:
Listening to speech and other forms of communication (sign language, Makaton
etc)
Observing body language and behaviour
Through play and creative expression




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Aims

To structure all planning to include children’s views. This will include asking
children what they think about:

Food and drink
Activities
Budget decisions eg selecting new equipment
Surroundings
Safety
Opportunities to make new friends
Views of adults
Reviews of their progress

Regular monitoring of the policy and feedback and review meetings to discuss
progress.
Children are empowered to make decisions, negotiate and co-operate with each
other and their staff.
To develop appropriate training for staff, parents/carers and carers to:
Develop their understanding of the UN Convention of the Rights of the Child
To communicate with children about their views using a range of techniques e.g.
visual aids, circle time, artistic expression etc.




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Outdoor play policy

Outdoor play opportunities are included in the early years foundation stage
planning and offer opportunities for imaginative play, construction, horticultural
play, scientific and environmental, and quiet play. Children can flow freely
between indoors and outdoors, and are able to choose where they prefer to be.

The garden is used as an extension to the indoor environment. We encourage
children to take an active part and interest in their external surroundings by
following the seasons and growing cycle.
Outdoor play promotes:
•      Physical skills in gross motor movement
•      Opportunities for co-operation, language development and independence
•      Vital mathematical, scientific and creative exploration
Outside equipment maintenance and reporting is the responsibility of all staff.
Any concerns need to be passed onto the Children’s Centre Health & Safety
Officer –and the Early Years and Childcare Manager.
1      Make sure all children are able to play/explore outside (regardless of any
disability/additional needs)
2      Before any children use the garden, staff should do a safety check to
ensure there are no dangerous items
3      All children will be given the opportunity to play outside in all weathers.
Parents are asked to provide suitable outdoor wear.
4      When all the children are outside at least one member of staff from each
room should remain in the garden
5      Staff position themselves all over the garden to ensure that all children
are adequately supervised and supported, and learning opportunities extended
6      A full range of experiences are provided outside to ensure that children
are appropriately challenged
7      Drinks of cool water are available at all times
8      Children will be adequately protected from the sun
9      Staff will be sensitive to gender issues (making sure that girls and boys
have equal access to space and all equipment)
10     Staff are aware of how cultural issues may impact (e.g. some children may
need to keep clothes on when paddling)
11     Staff are responsible for tidying the garden at the end of the day, with
the help of the children




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Outings Policy

Outings provide important opportunities for learning, and are an essential part
of children’s experience. In order for the maximum benefit to be obtained by
the children, the learning opportunities of each outing are agreed and recorded
in advance.

When taking the children out of the child care grounds staff ensure their
safety at all times, accompanied by a qualified Early Years First Aider. It is the
Early Years and Childcare Manager’s responsibility to give permission for the
outing to take place, having first checked all arrangements and completed a
formal risk assessment.

Visits (short trips)
When registering a child in the child care setting or the parent/carer will be
asked to sign a visit consent form. This form covers visits that meet all the
following criteria:
No public transport will be used
The outing will mean the children are away from The Warren Childcare for no
longer than 3 hours.
The children will return before the usual collection time
A minimum of two staff will be present
The minimum staff ratio will be 1:4 for children aged over 3 years, 1:3 for
children aged 2

Outings (longer trips)
A separate consent must be sought for any outings which have any of the
following criteria:
Some form of transport is to be used
Children will be away from the setting for a period of more than three hours.
The children may not return within normal collection times

The following guidelines are adhered to for both visits and outings:

staff will be sensitive to children’s religion/beliefs in selecting places to visit
children must be carefully supervised at all times
children will wear a badge with the child care setting contact information on it
only
any volunteers or staff who are not police checked as yet must remain with
permanent staff.
A First Aid kit must be taken.


Page 66 of 77                The Warren Childcare                  28/09/2012
Wherever possible a mobile phone must be taken and the number must be left at
the Early Years and Childcare Managers Office for ease of contact in an
emergency.
A register must be taken on the trip. This must include all emergency contact
details
An experienced and qualified member of staff must always accompany the
children and staff and nominated as being ‘in charge’
There must be at least one person on outings who has a current paediatric first
aid certificate.
The greatest possible care will be taken at all times

Extra items for outings
Nappy changing kits, toilet rolls, tissues, bucket, vinyl gloves, sun cream and
appropriate spare clothing. Refreshments may also need to be taken
In case of transport breakdown
If the transport being used breaks down the Early Years and Childcare Manager,
needs to be notified immediately. The children’s safety and security are the
prime considerations at all times.

If a coach or minibus is used it must have appropriate seatbelts/harnesses.
Staff or private cars may not be used unless insured for that purpose.




Page 67 of 77              The Warren Childcare                28/09/2012
Welfare requirements
Adults providing day care, looking after children or having unsupervised access
to them are suitable to do so

The registered person complies with all conditions of registration. Staff are the
key to high quality childcare and early years education, so our staff are
carefully selected for their experience and qualifications.

Staff qualifications and experience
A majority of staff are qualified, in addition to the Early Years and Chilcare
Manager, in line with registration requirements. Staff qualifications are
accepted in accordance with the current Qualifications and Curriculum
Authority guidance (see www.qca.gov.uk for current list of accepted
qualifications).

Police Checks
All staff complete enhanced Criminal Records Bureau (CRB) disclosure checks
and receive CRB clearance before they are left alone with children; these are
updated every two years.

SLEEPING ARRANGEMENTS

Children are offered the opportunity for rest, relaxation or quiet time as they
need. Children will never be forced to rest, but given the opportunity to do so if
they wish.

POLICY ON CHANGING AND DISPOSAL OF NAPPIES

Babies will be changed by their key person whenever possible.
Staff always wash their hands thoroughly before changing a baby.
Staff will wear clean aprons before starting to change any child.
No child must ever be left unattended on a changing mat or potty.
During each nappy change disposable gloves will be worn at all times.
New gloves must be used for each nappy change.
The changing mat must be wiped down after each change using anti-bacterial
spray and the specified cloth.
All nappies must be placed in the nappy bins provided and then put in the yellow
clinical waste sacks for disposal.

We use disposable towels and tissues to reduce the risk of cross infection


Page 68 of 77               The Warren Childcare                 28/09/2012
Organisation
Documentation

Records, policies and procedures which are required for the efficient and safe
management of the provision, and to promote the welfare, care and learning of
children are maintained. Records about individual children are shared with the
child’s parents/carers.

All required records relating to individual children are maintained, and retained
for one year after children have left the child care setting. The name, address
and date of birth of each child looked after on the premises is recorded.
Records are shared with the child’s parents/carers, and always available for
inspection by OFSTED.

All accident, RIDDOR and child protection records are kept and archived.




Page 69 of 77               The Warren Childcare                 28/09/2012
Informing Ofsted Policy

The Statutory Framework for the Early Years Foundation Stage states that
there are occasions when OFSTED must be informed.

Page 22 – Safeguarding & promoting Children’s Welfare
All providers must inform OFSTED, without delay, of any allegations of serious
harm or abuse by any person living, working, or looking after children at the
premises (whether that allegation relates to harm or abuse committed on the
premises or elsewhere), or any other abuse which is alleged to have taken place
on the premises, and of the action taken in respect of these allegations. An early
years provider who, without reasonable excuse, fails to comply with this
requirement, commits an offence.

Page 23 – Premises and Security
Providers must notify OFSTED of any change in the facilities to be used for
care that may affect the space and level of care available to children. An early
years provider who, without reasonable excuse, fails to comply with this
requirement, commits an offence.

Page 26 – Illnesses and Injuries
Providers must notify OFSTED and local child protection agencies of any serious
accident or injury to, or serious illness of, or the death of, any child whilst in
their care, and act on any advice given.
An early years provider who, without reasonable excuse, fails to comply with this
requirement, commits an offence.

Page 27 – Illnesses and Unjuries
Providers must notify OFSTED of any food poisoning affecting two or more
children looked after on the premises. An early years provider who, without
reasonable excuse, fails to comply with this requirement, commits an offence.
If providers have reason to believe that any child is suffering from a notifiable
disease identified as such in the Public Health (Infection Diseases) Regulations
1988, they should inform OFSTED. Providers should act on any advice given by
the Health Protection Agency and inform OFSTED of any action taken.




Page 70 of 77               The Warren Childcare                 28/09/2012
Page 30
Providers must notify OFSTED of:
    any change in the address of premises on which childcare is provided;
    any proposal to change the hours during which childcare is provided which
      will entail the provision of overnight care;
    particulars of any significant event which is likely to affect the suitability
      of the early years provider or any other person who cares for, or is in
      regular contact with, children on the premises to look after children
    any change to the person who is managing the early years provision
    where the early years provision is provided by a charity, any change in the
      name or registration number of the charity
    Where the specific legal requirements above require notification about a
      change of person, the information that must be provided to Ofsted is the
      new person’s date of birth, name, any former names or aliases and home
      address
    Of any change in their telephone number
    any criminal offence committed by the registered provider after the time
      of registration.
An early years provider who, without reasonable excuse, fails to comply with this
requirement, commits an offence.

Page 34 - Premises
Providers must inform OFSTED of any significant changes or events relating to
the premises on which childcare is provided.
Significant changes or events which must be reported to OFSTED include:
    significant changes to the premises, for example structural alterations or
       an extension;
    something which adversely affects the smooth running of the provision
       over a sustained period of time;
    changes to the outside of the premises such as adding a pond or taking
       down fencing.



It will be the responsibility of the Early Years & Childcare Manager to ensure
OFSTED is informed as soon as possible by telephoning 0300 123 1231.




Page 71 of 77               The Warren Childcare                 28/09/2012
The Warren Childcare meets required adult: child ratios, ensures that training
and qualifications requirements are met and organises space and resources to
meet children’s needs effectively.

STAFF RATIOS
The minimum staffing ratios for the following age-groups are as follows:
Age of children                          Staff / child ratio    Groupings
      2-3 years                                    1:4                20
      3+ years                                     1:8                20
      3+ OOS                                       1:8                20

The Warren Childcare has an operational plan, which is available to
parents/carers and regularly reviewed. The plan shows how staff are deployed
within the child care setting, how and what activities are provided, and how the
continuing training needs of staff are met.

The Early Years and Childcare Manager, ensures that suitable contingency
arrangements are in place to cover emergencies and unexpected staff absences,
and sufficient suitable staff are available to cover staff breaks, holidays,
sickness and time spent with parents/carers. This is provided by use of bank
staff and staff at any of our sister nurseries.

Registers
Accurate registers are maintained for both children and staff on a daily basis,
showing hours of attendance:

Children's registers
Children's registers are kept up to date at all times. Children are marked in upon
arrival stating the time accurately and marked out when collected, with the time.
This is the responsibility of all staff. Registers are taken out if leaving the
building and a list of children and staff left with the senior member of staff on
duty, as outlined in the outings policy.

Staff Registers
Staff registers are kept up to date. There is also a copy register kept in the
office.

Visitors Register

This is kept at reception, using the form provided. Visitors are asked to
complete the form before being allowed entry.



Page 72 of 77               The Warren Childcare                28/09/2012
No smoking

Smoking is not allowed within the boundaries of The Warren Childcare

In order to ensure a healthy atmosphere for children, parents/carers, staff and
visitors, the no smoking policy will also apply at social events outside normal child
care setting opening hours, and when staff are wearing their uniform.

Working Tax Credit

We encourage parents/carers to find out about Working Tax Credit so that
they can get help to pay their fees. Contact the HMRC Tax Credits help line on
0845 300 3900 for claim packs and more information, or the HMRC Website on
www.hmrc.gov.uk

The Working Tax Credit contains a childcare element which can form an
important source of help with fees for low-waged parents/carers who are
working more than 16 hours a week, and meet the eligibility criteria.

The childcare element of Working Tax Credit can be worth up to a maximum of
70% of up to £175 for one child (and £300 for two or more children) of the
costs of registered or approved childcare that are taken into account when
calculating Working Tax Credit.

The amount of Working Tax Credit awarded by HMRC depends on an employee’s:
1    household income and savings
2    number of children and their ages
3    number of hours worked
4    amount of eligible childcare charges paid




Page 73 of 77                The Warren Childcare                  28/09/2012
Staff Co-ordinating Roles

Safeguarding Children – Jackie Thompson

2 Year Pilot Scheme Lead –

Equal Opportunities – Christine MacConnachie

Disability/additional Needs –    Cheryl Clements

Encouraging Good Behavioural – Julie Killworth

Health & Safety – Jackie Thompson & Kimberly Orchover

Student & Volunteer Support – Sharon Gosling

EYFS – Christine MacConnachie

ECAT – Patricia Irvine

Training – Christine MacConnachie

Activity Bags – Laura Crome

Outside Area – Jackie Rita

Book Area Displays – Laura Crome

Art & Supplies – Joanne Nuttal

Pen Pal – Kimberly Orchover




Page 74 of 77                The Warren Childcare       28/09/2012
Appendix B - CONFIDENTIALITY AGREEMENT

1.    In consideration for the disclosure by you of confidential information in
connection with or relating to the business of your company or clients or
prospective clients, the Children’s Centre undertakes to:
1.1   Treat the information as being strictly private and confidential, and shall
take all precautions so as to maintain its status as such;
1.2   Use and apply the information solely for the purpose of the agreement
between us and evaluating or implementing any other projects which we might
undertake between us.

2.     As used in this letter, the term “confidential information” shall mean any
information in any form, written or otherwise, emanating directly from you, your
associated companies or your authorised financial and legal advisors, whether or
not it is identified as confidential.

3.     It is understood that the term “confidential information” does not include:
3.1     Information which is publicly known at the time of disclosure;
3.2     Information which, after disclosure, has become publicly known, other
than as a result of any breach of any obligation of confidentiality;
3.3     Information which we can show by documentary evidence produced to you
or your legal advisors within seven days of disclosure was known to us prior to
its disclosure;
3.4     Information which we can show by documentary evidence produced to you
or your legal advisors was made available to us by a third party.

4.     We agree to:
4.1    Limit the disclosure of the confidential information to those of our
officers, employees and advisers to whom such disclosure is strictly necessary
for the purpose of its evaluation;
4.2    Ensure that such officers, employees and advisers are bound by equivalent
obligations in respect of the confidential information to those set out in this
letter and to ensure that such officers, employees and advisers are aware of
their obligations with regard to the confidential information and;
4.3    Use our best endeavours to ensure that such officers, employees and
advisers abide by such obligations.
5.     Unless you have agreed otherwise in writing, upon completion of the
purpose for which the confidential information has been disclosed to us or upon
written request by you, we shall return any and all materials which contain any
confidential information in whatever medium, and all reports or analyses of
information based on or derived from it.


Page 75 of 77               The Warren Childcare                 28/09/2012
6.    We understand and acknowledge that the information disclosed to us by
yourselves is made without any express or implied warranty as to its accuracy.

7.     We further confirm and undertake that no approaches of any kind will be
made as a result of the receipt or use of the confidential information by us or
on behalf of us, to your staff, customers or clients or prospective clients,
suppliers or advisors, without your prior express knowledge and consent.

8.     For the purpose of this agreement, where they are a business, reference
to a client, prospective client or prospective clients’ supplier shall include any
subsidiary or holding company of that client or any other subsidiary company of
the said holding company, “holding company” and “subsidiary company” being as
defined in Section 736 of the Companies Act 1985.

9.     In the event of any violation by us of the undertakings contained in this
letter, you shall be entitled, in addition to any other rights or remedies which
you may have, to maintain an action for damages and permanent injunctive relief
and in addition shall be entitled to Preliminary injunctive relief, it being agreed
that the substantial and irreparable damages which you would sustain upon any
such violation are impossible to ascertain in advance and that money damages will
not provide an adequate remedy to you.

10.    We also agree that, without your prior written approval, we will not make,
or permit anyone acting on our behalf to make any public announcement or
confirm any statements by third parties concerning our expression of interest in
entering into the transaction described above or any other matters in
connection therewith, except as otherwise required by the law. In the event
that we or our representatives to whom you have supplied information or
documents are required (by oral questions, interrogatories, requests for
information of documents, subpoena, civil investigation demand, any informal or
formal investigation by any government or governmental authority or otherwise)
to disclose any confidential information or facts contained in such materials, we
agree (i) to notify you immediately of the existence, terms and circumstances
surrounding such a requirement, (ii) to consult with you on the advisability of
taking legally available steps to resist or narrow such a requirement, and (iii) if
disclosure of such information is requested, to furnish only such portion of
confidential information or documents which, in the opinion of counsel, it is
legally compelled to disclose.




Page 76 of 77               The Warren Childcare                 28/09/2012
11.   We understand that you will on request undertake reciprocal obligations in
respect of the confidential information we disclose to you about our business.




This undertaking is governed by and shall be construed in accordance with
English Law and shall be without prejudice to and shall remain in force
regardless of the termination however caused of any other contractual
arrangements between us.




Name (print): ...................................................................................




Position: ........................................ Date: ......................................




For and on behalf of: .............................................................................




Page 77 of 77                                 The Warren Childcare                                    28/09/2012

				
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