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Property Owners’
Policy Summary
UK General – Property Owners’ Insurance Policy – UKGPOP v04/10
Policy Summary Introduction
This document provides a summary only of the significant aspects of The cover provided by the UK General Property Owners’ Insurance
cover (including restrictions) provided by our standard Property Owners’ Policy has been designed to meet the needs of the property owning
Insurance Policy. For full details, please refer to the Policy itself which is community including landlords, buy to let investors, letting agents and
available to download from our website (www.ukgeneral.com) or by property managing agents for both multi site and single site
contacting your broker. commercial and residential let properties. It provides comprehensive
cover to meet the insurance requirements of any Property Owner. The
insurance is normally for a period of 12 months unless shown
differently on your Policy Schedule.
The Policy is underwritten by UK General on behalf of capacity
supplied by Fortis Insurance Limited.
Covers
Property Damage
• Fire • Malicious Damage • Accidental Physical Damage
• Lightning • Earthquake & Subterranean Fire • Sprinkler Leakage
• Explosion • Storm • Subsidence or heave
• Aircraft or other aerial device or article • Flood • Theft
dropped from them • Escape of Water • Theft Damage to Buildings
• Riot, Civil Commotion • Impact by own vehicles and third party
• Strikers, locked out workers or persons vehicles or animals
taking part in labour disturbances
Notable Policy extensions:
• Architects Surveyors Legal & other Professional Fees • Contracting purchasers
• Non invalidation in respect of mortgagees, freeholders and lessors • Workmen carrying out minor repairs at the insured premises
• Removal of debris costs – including Tenants Contents • Further investigation expenses
• Temporary removal of property from the insured premises for • Seventy two hour clause
cleaning, renovation, repair etc. • Computer system records not exceeding £25,000 for the cost of
• Temporary removal of documents materials and clerical labour in reproducing records
• Intention to Insure (maximum £2,000,000) • Partners, directors, employees & visitors personal effects (maximum
• Alterations & Additions up to 20% of the Sum Insured (maximum £500 for any one person)
£2,000,000) • Contents (furnishings up to £5,000 – communal parts up to
• Sprinkler installation upgrading costs £10,000)
• Additional costs in complying with Public Authorities requirements • Day one reinstatement is available
• Subrogation waiver for the Insured’s subsidiary companies • Damage to services including telephone, gas, water and electricity
• Lock & keys (maximum £5,000) • Interest clause
• Landscaped Grounds (maximum £25,000 any one claim) • Index linking
• Damage to Metered Supplies (maximum £25,000 any one claim) • Value Added Tax
• Unauthorised use of supplies (maximum £25,000 any one claim) • Fixed glass & fixed sanitary ware – cost of boarding up pending full
• Trace and access (maximum £25,000 any one claim) replacement – includes damage to lettering, painting, embossing,
• Tree felling and lopping (maximum £5,000 any one claim) silvering or other ornamental work – damage to framework and
• Removal of wasp & bee nests (maximum £500 any one claim) contents – maximum any one claim £2,500
• Contractors interest (up to a maximum contract value £250,000)
• Alternative residential accommodation up to 20% of the Buildings
Sum Insured
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Property Owners’
Policy Summary
UK General – Property Owners’ Insurance Policy – UKGPOP v04/10
Property Damage (continued)
Notable Policy exclusions:
• The Excess as stated in the Policy Schedule • Subsidence caused by new structures bedding down or newly
• Accidental pollution made-up ground settling
• Property more specifically insured • Glass in unoccupied premises
• Damage in respect of fences, gates and moveable property in the • Terrorism
open caused by wind, rain, hail, sleet, snow or flood.
Notable Policy conditions of cover:
• Condition of average (Underinsurance) • Policy voidable in the event of misrepresentation, non disclosure or
• Notification of unoccupancy or part unoccupancy of building misdescription of any material fact
• Fire extinguishing appliance maintenance condition • Change of risk
• Protections condition • Warranties (as specified in the Policy Schedule)
• Reasonable precautions to prevent or minimise damage, accident
or injury
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Property Owners’
Policy Summary
UK General – Property Owners’ Insurance Policy – UKGPOP v04/10
Loss of Rent
This section covers financial compensation following accidental loss or destruction of or Damage to Property belonging to the Insured following a
loss under the Property Damage section caused by one of the following optional Specified Peril(s)
• Fire • Malicious Damage • Accidental Physical Damage
• Lightning • Earthquake & Subterranean Fire • Sprinkler Leakage
• Explosion • Storm • Subsidence or heave
• Aircraft or other aerial device or article • Flood • Theft
dropped from them • Escape of Water • Theft Damage to Buildings
• Riot, Civil Commotion • Impact by own vehicles and third party
• Strikers, locked out workers or persons vehicles or animals
taking part in labour disturbances
Notable Policy extensions:
• 12 months automatic Loss of Rent cover, up to 20% of the • Loss of rent cover will extend to include Increased Cost of Working
Buildings Sum Insured and Re-letting costs
• Alterations and Additions (20% of the Sum Insured or £500,000 • Denial of access
whichever is the less) • Documents (belonging to the Insured or held in trust by the
• Intention to insure (maximum Sums Insured £500,000) Insured)
• Outstanding Debit Balances • Infectious & contagious diseases (maximum any one claim
• Value Added Tax £250,000)
• Seventy two hour Clause • Loss of attraction (limit 5% or £250,000 whichever is the less)
• Payments on account • Loss destruction or damage to managing agents premises used in
• Accountants charges connection with the business (limit 10% or £500,000 whichever is
• Automatic Sum Insured re-instatement (for an additional premium) the less)
• Supply undertakings
Notable Policy exclusions:
• The Excess as stated in the Policy Schedule • Theft or attempted theft not involving forcible or violent entry or
exit from the premises insured
Notable Policy conditions:
• Alteration to the risk • Rent declarations
• Additional claims conditions • Automatic rent review
• Contribution & Average
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Property Owners’
Policy Summary
UK General – Property Owners’ Insurance Policy – UKGPOP v04/10
Property Owners’ Liability
Notable Policy extensions:
• Cover includes death, bodily injury, disease, illness, mental injury, • Indemnity to other persons including directors, employees &
mental anguish, nervous shock principals
• Invasion of privacy • Joint Insured – cross liabilities
• False arrest, false imprisonment, false eviction or malicious • Buildings temporarily occupied for the purpose of maintenance and
prosecution of any person repair
• Covers employees temporarily engaged in work in any member • Contingent motor liability cover applies
country of the European Union – elsewhere in the world in respect • Cover includes liability incurred in connection with:
of Injury, Loss or Damage caused by non manual activities - Accidental pollution or contamination
• Loss or damage to material Property - Defective Premises Act 1972
• Contractual liability - Data Protection Act 1998
• Overseas personal liability - Health & Safety at Work Act 1974
• Court attendance compensation - Consumer protection Act 1987
- Food Safety Act 1990
Notable Policy exclusions:
• Terrorism • Liability arising out of ownership, possession or use by or on behalf
• The excess as shown in the Policy of the Insured of any vessel or craft designed to travel in, on or
• Injury to any Employee arising out of or in the course of through water, air or space
employment or engagement of such person by the Insured • Advice, design or specification provided for a fee
• Work on Offshore Installations • Contract Works & JCT clause 21.2.1
• Products supplied to the knowledge of the insured for use in – any • Damage to property held in trust other than :
aircraft or spacecraft - Personal effects or vehicles
• Products claims made against the Insured in any country outside - Premises and their contents not owned, leased, rented or hired
the European Union to the Insured but temporarily in the charge of the Insured for
• Product recall, replacement or guarantee carrying out work
Notable Policy conditions:
• All claims settled under United Kingdom jurisdiction • Immediate notification of anything which shall materially affect the risk
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Property Owners’
Policy Summary
UK General – Property Owners’ Insurance Policy – UKGPOP v04/10
Employers’ Liability
Notable Policy extensions:
• Cover includes death, bodily injury, disease, illness, mental injury, • Legal costs incurred in the defence of criminal proceedings under
mental anguish, nervous shock the Health & Safety at Work Act 1974
• Covers employees temporarily engaged in work overseas in respect • Compensation for court attendance
of the performance of non manual work • Injuries to working partners
• Unsatisfied court judgements
Notable Policy exclusions:
• Excluding cover where compulsory insurance is required under any • Work on offshore installations
road traffic legislation
Notable Policy conditions:
• All claims settled under United Kingdom jurisdiction
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Property Owners’
Policy Summary
UK General – Property Owners’ Insurance Policy – UKGPOP v04/10
Your Cancellation Rights Compensation Arrangements
Although We hope You are happy with the cover this Policy provides, Primary General Insurance Limited and Fortis Insurance Limited are
if this insurance does not meet Your requirements, You may cancel this covered by the Financial Services Compensation Scheme (FSCS). You
Policy by: may be entitled to compensation from the scheme if any of these
1. giving notice in writing; and companies cannot meet their insurance obligations. This depends on
the type of business and the circumstances of the claim. For
2. within 30 days of sending the notice of cancellation You must
compulsory insurance You may be entitled to compensation up to
return all effective Policy documents and if applicable, any
100% of the claim. For all other types of insurance You may be
Certificates of Insurance to the Insurance Broker, Intermediary or
entitled to compensation up to 90% of the claim. Further information
Agent who arranged Your insurance or to UK General.
about Compensation Scheme arrangements is available from the FSCS
We will then cancel Your Policy with effect from the date upon which at: http://www.fscs.org.uk/ or You may write to the Financial Services
UK General receive the documents as stated in 1) and 2) above. That Compensation Scheme, 7th Floor, Lloyd’s Chambers, Portsoken Street,
date will be the Cancellation Date. London E1 8BN. Their telephone number is 0207 8927300.
If the Cancellation Date is within 14 days of the start of the Policy or
any Renewal date, we will return your entire premium and any fees. If Complaints Procedure
it is later we will charge you premium for the period of insurance to It is always UK General’s intention to provide a first class standard of
the Cancellation Date (subject to a minimum of £100) and return the service. However, if You have any cause for complaint about the way
remaining premium less any policy fees already incurred. Your Policy was sold to You, You should, in the first instance, contact
If when You request that We cancel this Policy any claim has been the intermediary who arranged the Policy for You. If You have a
made, notified or paid under this Policy We will be happy to cancel complaint about a claim, call Your claims handler first. You will find
this Policy but we will not refund any of your premium or any policy the claims handler’s name and phone number on any letters they have
fees already incurred. sent You.
Should the matter not be resolved to Your satisfaction, please contact:
Your Rights to Cancel Your Policy
The Customer Relations Department
We (or any agent with Our specific authority) shall not be bound to UK General
accept the Renewal of this Policy. Cast House
There may be circumstances in which We (or any agent with Our Old Mill Business Park
specific authority) may notify You that the Policy will be cancelled. Gibraltar Island Road
For details of the full cancellation rights applicable under this Leeds
Policy please refer to Your Policy wording. West Yorkshire, LS10 1RJ
Tel: 0845 218 2685
Notification of New Claims Email: customerrelations@ukgeneral.co.uk
Please quote the details of Your Policy, the name of the Insured, Policy
To notify us of a new claim please follow the steps below: Number and departmental references.
1. Check the Policy and Schedule to ensure that you are covered. If You cannot settle Your complaint with UK General You may write to
2. Check the Claims conditions under the respective Section(s) of the the Chief Executive Officer of the Insurers who have underwritten this
Policy. Policy and whose name and address is stated in the Schedule.
3. Call our dedicated claims line (0844 209 0999) to notify us of your If You then cannot settle Your complaint with the Insurers who have
claim. underwritten the Policy, You may be entitled to refer it to the Financial
If you are dissatisfied with the way in which a claim or any other Ombudsman Service (FOS).
matter has been dealt with, please refer to our Complaints Procedure. Further information is available at
http://www.financial-ombudsman.org.uk/
Details about the Regulator The FOS is an independent organisation that decides on complaints
UK General is a trading name of Primary General Insurance Limited about general insurance products. They will only consider complaints
which is authorised and regulated by the Financial Services Authority after UK General have given You written confirmation that You have
(FSA). Our FSA register number is 308347. been through the Complaints Procedure and Your business has a
You can check this on the FSA’s Register by visiting the FSA’s website turnover of less than EUR 2 million and fewer than 10 employees. You
www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234. can contact the Ombudsman at:
Registered office: Cast House, Old Mill Business Park, Gibraltar Island
Insurance Division
Road, Leeds, West Yorkshire, LS10 1RJ..
Financial Ombudsman Service
Fortis Insurance Limited is authorised and regulated by the Financial South Quay Plaza
Services Authority (FSA). You can check this on the FSA’s Register by 183, Marsh Wall
visiting the FSA’s website www.fsa.gov.uk/register/ or by contacting London E1 4SR
the FSA on 0845 606 1234. Tel: 0845 080 1800 Fax: 0207 964 1001
Your legal rights will not be affected by following the Complaints
Procedure or by contacting the FOS.
UK General is a trading name of Primary General Insurance Limited
Authorised and regulated by the Financial Services Authority (No. 308347) Registered in England. (Company No. 4401961)
Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, West Yorkshire, LS10 1RJ.
Part of UK General Insurance Group (www.ukgeneral.com)
UKGPOPS v04-10
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