onthecover P.M. Agreement #1471570

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					                                                                                                  September 2009
               the                                                                                           Vol 2 Issue VIII


a must attend event
debit and credit card
processing changes
emergencies happen

                        onthecover:            P.M. Agreement #1471570
                                               If undeliverable, return to: 175 George Street North, Peterborough, ON K9J 3G6
                        Prosperity TradeShow

       a monthly
       publication of
Just a Little Something                                     OTONABEE                                    New charges appearing
                           Gift and Fruit Baskets            ANIMAL                                  on your merchant statement?
                             for every season,
                           reason and occasion!                HOSPITAL                                     We still have the best rates in town!
                            Pre-made or custom                 Mobile and In Hospital Care
                             designed baskets                  Emergency Service Available
                              to suit you and                                                                                                                     Reduce
                                your budget.
                                                                          www.otonabah.com               1.68%                                                Transaction
                                                                         email:oah@bellnet.ca                                                                       Fees!
                             Jennifer Hancock                                (705) 743-4936
                             at 705-748-4950

   www.justalittlesomethingon.com                                                                         $.09
inquiries@justalittlesomethingon.com                       3881 WALLACE POINT RD. PTBO. K9J 6Y3

    Meet the                                                          to check for                       1.79%
    Chamber’ ce.                                                      availablity
  New Mark       en            to be se                               and secure                       When you belong to the Chamber of Commerce you have exclusive access to:
                 ation for you
  Here is the loc amber members and
                                                                                                       • significant savings     • easy one-stop service    • deal with any bank
  by over 1500
                   ps in Peterbor
                                  ough and                            your spot                        • up-to-date equipment
                                                                                                       • no keyed fee
                                                                                                                                 • ask about gift cards
                                                                                                                                 • no application fee
                                                                                                                                                            • online transactions
                                                                                                                                                            • no assessment fee
   business grou                                                                                                                                              on MasterCard
   the Kawarthas                   (max. 4
                                                                                                       Call Anne Arnold for your Chamber Membership
                    5 per unit
    For just $6 ), you can list your                                  contact:                          Call Harold Mann for your First Data savings!
    connected un e or promotional
     business, se onth.
                                                                      Anne Arnold, CSP
          sage each m
                       discount for
                                    a 6 month                         705.748.9771                                     Anne Arnold                                Harold Mann
      Receive a 5% % discount for a                                                                                   748-9771 x200                             1-705-731-7917
      commitment, itment.
       12 month co                                                                                                              No Matter where you bank.
                                       9771 x200                                                     If you are a member of the Peterborough Chamber of Commerce you should call us!
                        ld at 705-748-
         Call Anne Arno                    rst served.
                     spac e, first come-fi
        to book your

Celebration of your
aChievement is as important
                                                                                                                                          •	Newly	Renovated
as your aChievement!                                                                                                                      •	Full	Hot	Breakfast
                                                                                                                                          •	New	Fitness	Centre
                                                                                                                                          •	Incredible	Rates
                                                                                                                                          1074	Lansdowne	Street	West
                                                                                                                                             Phone 705-748-6801
                                                                                                                                           Toll	Free	1-877-316-9949
  Don’t Miss Out                                                                                  Experience the Quality
  Get Your Tickets                                                                                   in Every Room                         visit us at booth # 74

                                                                                                     Thinking of MOOOOVING??? or
 October 21st, 2009
 Trentwinds International Centre
                                                                                                        E X P A N D I N G
 5:30 - 10:00 pm                                                                                                 READY FOR FALL OCCUPANCY
 Tickets $60 + GST               00
                                                                                                               NEW ICF BUILT, (insulated concrete form)
 Ticket order forms are available from the                                                         1,000 – 5,000 sq. foot units from $895/month ++ (TMI INCL)
 Greater Peterborough Chamber of Commerce,
 as a downloadable .pdf file on the website
                                                                                                                     Plenty of parking + 20’ Ceilings
 or by calling 705-748-9771 x0                                                                               + 14’ X 12’ ROLL UP DOOR + 3 PHASE – hydro
                                                                                                   Grant Hayes @ Meade Creek Plaza 772-1025
    www.peterboroughchamber.ca                                                                             1057 Hwy #7 E, Peterborough
                                                                                                                                                                           Visit us at
                                                                                                                                                                           Booth #27
yourstaff                                                                                                                          inside
Stuart Harrison                    Ext. 202
General Manager
Cynthia Hamu                       Ext. 201
                                                                                                                                          regular features
Office Manager
Shelley Gauthier                   Ext. 204
Administrative Assistant                                                      A must attend event
Anne Arnold, CSP                   Ext. 200
Membership Services Manager
                                                                                                                                              on the cover                                        6

Cathy Martin                       Ext. 214
Event Coordinator/Marketing Assistant
Lindsay Walker                     Ext. 210                                                                                                   ecoflyers                                           7
Front Line Coordinator                                                        Fee
Krista Laidley                     Ext. 205                                                                                                   member matters                                    10
Licensing Supervisor                                                          Debit & Credit Card
Reception                             Ext. 0                                  processing changes                                              new members                                       11

executive/finance                                                                                                                             chamber events                                    12
                                                                                                                                              - breakfast club
Mary LaRocque
Marlin Travel
Terry Merrill                       Past-Chair                                Emergencies happen                                              business after hours                              13
Holiday Inn Peterborough Waterfront
Arlynn Dupuis                       Vice-Chair
McGillen Ayotte Dupuis                                                                                                                        benefacts                                         15

Tony Smith                           Treasurer
Tristone Media Group                                                                                                                          here’s my card                                    16
Stuart Harrison                      Secretary
Greater Peterborough Chamber of Commerce
Jef Dueck                 Director-At-Large
91.9BOBFM/Country 105/Energy 99.7
Betty Johnson             Director-At-Large

Century 21 United Realty
                                                                                                                                 THe voiCe of BuSiNeSS
directors                                                                                                                           editoR cynthia hamu
Dick Crawford                                                                 your chamber
Crawford Building Consultants                                                                                                       deSiGN treehouse studio
                                                                              News from the OCC and CCC
Bob Doornenbal                                                                                                                      CoveR Photo visualeyez creative
The Peterborough Examiner
Brad Hilker                                                                                                                         PRiNtiNG commercial press
Peterborough Regional Health Centre

Patric Marren
Nationwide Barter
Drew Merrett
Merrett Home Hardware Building Centre
Joel Parkes
Pearlhead Productions
Kamran Qayyum
Siemens Milltronics Process Instruments Inc.

Mayor Paul Ayotte
City of Peterborough
Karl Moher
Douro-Dummer Deputy Reeve
County of Peterborough
Marg Dawson
Peterborough County Federation of Agriculture

                                                                        AMy                                                      ANNe                                              LiSA



                                                                        SiMPSoN                                                  ARNoLD, CSP                                       SMiTH
                                                                        Amy Simpson is the                                       Anne is the Manager                               Lisa is the Director
                                                                        Owner/Operator of                                        of Membership for                                 of Organizational
                                                                        MicroAge Technology                                      the Peterborough                                  & Community
                                                                        Solutions and                                            Chamber of Commerce                               Development for
                                                                        can be reached at                                        and can be reached                                the United Way
 The Greater Peterborough                                               705.876.1177 x125                                        at 705.748.9771                                   of Peterborough
  Chamber of Commerce                                                   or asimpson@                                             x200 or anne@                                     & District and
                                                                        microageptbo.com                                         peterboroughchamber.ca                            can be reached
     175 George St. N.                                                                                                                                                             at 705.742.8839
       Peterborough                                                                                                                                                                x29 or lsmith@
      705.748.9771                                                                                                                                                                 uwpeterborough.ca
byamy simpson
       p        rosperity, by definition, is the state of flourishing, thriving, success and good fortune. It is also
                the name of the Peterborough Chamber’s premier business-to-business tradeshow, now in its third
                year. On Wednesday September 16th at the Peterborough Morrow Building, Prosperity 2009 will
                showcase over 120 Peterborough and area companies exhibiting to a prospective audience of over
                1,500 visitors.

                               Attending a tradeshow such as Prosperity       participant for the past two years, MicroAge
                              2009, especially during challenging             Technology Solutions sees the show as a
                              economic times, can be the best way to          valuable vehicle to stimulate creativity,
                              obtain knowledge, keep current and get ideas    talk to customers and meet potential new
                              that can help you make educated decisions       customers in person. We can communicate
                              on how to help your company move forward.       with our clients in lots of ways, but nothing
                              Prosperity 2009 brings like-minded business     can replace face-to-face communication. We
                              professionals, entrepreneurs and individuals    have a great time meeting everyone and look
                              together with exhibitors for a full day of      forward to seeing more new people this year.
                              networking, education and face-to-face
                              contact. For anyone in                                        Prosperity 2009 is an excellent
                              business, this is a must-                                    way to meet and greet with a
                              attend event.                                                great number of people in a
                                                                                           short period of time. There are
                                Visitors can expect to
                              find new products and
                                                                 For anyone                many ways to market to your
                                                                                           clients with email, educational
                              suppliers to expand or
                              develop their business;
                                                                in business,               seminars, vendor events and
                                                                                           one-on-one meetings. This
                              gain new ideas and
                              enthusiasm to motivate
                                                                  this is a                tradeshow takes marketing one
                                                                                           step further by putting you
                              staff; look for something
                              original and different
                                                                must-attend                and your staff in the public eye,
                                                                                           showing their expertise, and
                              that will separate you
                              from your competition;
                                                                    event                  the scope of your company’s
                                                                                           offerings. It’s about local people
                              improve relationships                                        providing real products and
                              within your existing                                         services that keep our local
                              business network and                                         economic wheels in motion.
                              potential new suppliers;                                     Today, more than ever, we need
                              and establish profitable and new business       to be aware of the direct impact we have on
                              relationships. You will walk away with a new    our local economy and keep Prosperity in
                              perspective and better attitude to build your   Peterborough.
                                                                               MicroAge Technology Solutions will
                                                              As the          be donating a Notebook again this year.
                                                             official         The winner will be announced during the
                                                             sponsor of       Business After Hours Social between 4 – 6
                                                             Prosperity       pm, where you can enjoy lots of Kawartha
                                                             2009, as         Choice locally grown food. Don’t forget to
                                                             well as a        bring your business cards to enter the draw.
                                                             supporter and    We look forward to seeing you there!

4     thevoiceofbusiness
byanne arnold
                                   Credit Card Fees & Charges Update
                   a              s with many services in banking and finance, the fees and charges associated with provision of debit
                                  card and credit card processing are changing.
                                  For our members participating in the program, we are pleased to report progress in ensuring stable
                                  rates and a continuing strong relationship with our primary provider, First Data. On behalf of our
                                  members, our associates at the Canadian Chamber of Commerce have solicited comments from First
                                  Data on our program and related or competitive activities in their business.

                                   In their response to the National Chamber, First       at the anticipated interchange levels. In the current
                                  Data stated “As a proud Member and partner of           Chamber of Commerce program, the rate of 1.79%
                                  the Chamber of Commerce, First Data’s primary           will allow your domestic electronic transactions
                                  interest is to provide not only best in class service   which generally account for the largest percentage
                                  and support to our customers, but to also ensure a      of your process needs.”
                                  full understanding and awareness of our program
                                  and what it has to offer each and every one of            To find out more about specific non-qualified fees
                                  your Members. It is critical that in addition to        and surcharges along with ways to reduce these
                                  understanding your fee structure, that there is         costs, contact your First Data Representative, Harold
                                  an awareness of the rules of engagement (of this        Mann at (705) 731-7917 or by email harold.mann@
                                  program). Merchant fees, as prices for any product,     firstdata.com
                                  are based on various factors including overhead
                                  infrastructure, staffing, IT support, security and        There is no doubt that the credit card industry has
                                  other services.                                         become very competitive. There are competitors
                                                                                          knocking on doors every day with extremely low
                                                  In the last year and a half we have     flash rates (seemingly the only rates that people
                                                 seen times of unprecedented change       seem to see when they would sign on the dotted
                                                 in the credit card industry. The         line). We would encourage members to allow your
                                                 changes introduced as part of various    First Data representative to walk you through the
                                                 spring & fall releases by MasterCard,    program and compare ‘apples to apples’ as Harold
                                                 have required a sizable effort and       is the expert and will be able to point to ways that
                                                 ongoing systems costs have been          members can save money, based on their current
                                                 incurred. Some of these changes          use and profile.
                                                                                           The MDR’s available
                                                 • New MasterCard International           to businesses who
                                                   Processing or ‘event’ fee(s) on        are members of
 “we GOT ONE!”                                     foreign transactions                   the Peterborough
            Sara & Bruce                         • New associated interchange             Chamber of
     Canadian Distribution Channel                 rates applied to ‘card not present’    Commerce continue
            Peterborough                                                                  to provide exceptional
                                                                                          value and cost savings.
                                                 • New associated interchange rates
  PROVIDING BUSINESS LOANS FOR                     for ‘high spend’, ‘premium’ and
  NEW AND EXPANDING BUSINESSES.                    ‘corporate’ card transactions
     Competitive rates, flexible terms,
  start-up information, business planning         Amendments and pricing changes,
         and business counselling!
                                                 such as non-qualified fee and
                                                 surcharge increases, have allowed
                                                 us to maintain your rate of 1.79%,
                                                 and as a result First Data has avoided
                                                 the need to broadly increase the
                                                 Merchant Discount Rate (MDR) to all

  Helping your business get to the next level.
                                                 transaction types. The MasterCard
   Call 705-745-5434                             MDR, as shown on your fee schedule
      Visit us at 351 Charlotte St. in Ptbo
         or on the web www.cdc.on.ca
                                                 is based on the assumption that your
                                                 credit card transactions will qualify
          w w w. c d c . o n . c a

                                                                                                                thevoiceofbusiness           5
by lisa smith
                        Emergencies Happen!
                 e       mergencies include:
                         • Human health care crises
                         • Flu pandemics or SARS
                         • Natural disasters like fires, floods, ice, wind
                         • Tragic events like train derailments, explosions, chemical spills.

                          Large scale emergencies generate a huge need               Agencies need to register too!
                         for community volunteer support. Volunteer                   In order to match available volunteers to the tasks
                         availability and rapid, safe, effective volunteer           and duties required, emergency response agencies
                         assignment are crucial to effective emergency               need to have their information on the EVR also. Any
                         response.                                                   organization, agency, group, or club who anticipates
                                                                                     playing a recovery role and who will need volunteers
                          The Emergency Volunteer Registry (EVR) is                  from the community to accomplish their tasks can
                         a vital county-wide volunteer database and referral         be registered. Contact Cheryl Ellis at United Way
                         system that will efficiently distribute community           at 705-742-8839 to obtain an agency registration
                         volunteers to appropriate responding agencies.              package.
                         How will it work?                                           How will it work?
                           When needed, local organizations will request              When needed, local emergency response
                         volunteers for defined positions. The EVR database          organizations will request volunteers for defined
                         will generate a list of registered volunteers whose         positions. The EVR database will generate a list of
                         preferences and skills match position descriptions.         registered volunteers whose preferences and skills
                         United Way will then contact the volunteers on the          match position descriptions. United Way will then
                         list. When an EVR volunteer accepts an assignment,          contact the volunteers on the list. When an EVR
                         they will receive a photo ID badge and instructions         volunteer accepts an assignment, they will receive
                         on reporting for duty.                                      a photo ID badge and instructions on reporting for
                         People like you can volunteer!
                          Volunteers with every kind of skill and desire to          Who are the Emergency Volunteer Registry
                         assist are needed. Impacts of an emergency are so           (EVR) Partners?
                         numerous and varied that all abilities and skill sets        Peterborough County-City Health Unit,
                         are required. Registration includes a registration          Peterborough Regional Health Centre, City of
                         form, participating in an intake interview, having          Peterborough, County of Peterborough, and United
                         a photo taken, and signing EVR forms including              Way of Peterborough & District.
                         a police record check. Contact Cheryl Ellis at
                         United Way at 705-742-8839 to obtain a volunteer
                         registration package.

                                                       Our 2008 Prosperity Tradeshow, which showcased 120 Chamber Members and
                                                       attracted over 1,500 attendees.
                                                       Please see the article on page 4 for why you shouldn’t miss out on the opportunity to
                                                       attend the 2009 Prosperity Tradeshow, being held on Wednesday, September 16th.

     6          thevoiceofbusiness
                              n Forum
Tax Informatio                                                                                                                                             sponsored	by:

Brought to you by
 Minist ry of Revenue

                                                       3rd Annual Golf Tournament
                                                          Monday, September 21, 2009
                                                        Peterborough Golf & Country Club                                 Come and meet
                     mber 17, 2009
                                                               Join the Greater Peterborough                     Hundred’s of
       Tuesday Nove
                                                                                                              Fellow Business people...
                                                       Innovation Cluster’s Board, Members, Clients
          7:45 a.m. – 4:30 Waterfront                   and Partners in making the 3rd Annual Golf
    Holiday Inn Pe
                 George Street
                                                                 Tournament the best yet!                      One on One!
                                                       11:00 am -- BBQ Lunch & Registration                   A Business Networking Opportunity
                        rtuntiy to:
         A unique oppo         rs                      1:00 pm -- Shotgun Start, 18 Hole Scramble             in a Trade Show Environment.
                            on semina
         • attend informati                   y tax    5:30 pm
                            information on ke                  -- Reception & Networking                      Fabulous Door Prizes throughout
         • obtain valuable                                                                                                                                           AY
            and busines s programs                     6:30 pm -- Guest Speaker, Dr. Suresh Narine,           the day, including a laptop                    WEDNESD
                           tario’s taxes                                                                      computer from MicroAge.                        SEPTEMB
          • learn about On                                         Director, Trent University
          • have your ques

                             tions answered

                               ion and to Regi
                                                                  Biomaterials Program
                                                       7:00 pm -- Dinner
                                                                               Only$175 Per      Person!
                                                                                                              •	 Show	specials	and	discounts
                                                                                                              •	 Appetizers,	snacks	and	cash	bar	all	day
                                                                                                              •	 Regular	Business	After	Hours	crowd		
    To Find More In                                                                                            	 from	4-6	pm	with	lots	of	Kawartha		
                                                                                                                                                              Noon to 7:
                                                                                                               	 Choice	Farm	Fresh	Foods                                  ilding
     Online    www.ontario.ca/re                       For registration and sponsorship inquiries contact:    •		Mingle	with	other	business	owners            Morrow Bu ntre

               click on ‘Events’                                                                              •		Promote	your	business
                                                                                                              •	 Establish	new	business	relationships
                                                                                                                                                                  Mark it on ar
                                                       Sarah Lynch, (705) 743-0777 ext. 2124                                                                   your calend
     Phone     1 866 ONT-TAXS                               slynch@innovationcluster.ca
                                  ext. 11123
               (1 866 668-8297)

     Sponsored by:

        For some businesses,
     a downturn is an opportunity
                                                                        The                                         get More,
        to gain market share.
      Thus, we are introducing a                                                                                    for Less!
      new feature in our monthly                                 will provide                                 1 As a .pdf file on ou
     Voice of Business Magazine                                            portunity                                                 r
                                                          you with an op                                        “ecoFlyer” page on
             and on-line.                                  to send your fly                                     website.
                                                            message three
                                                                               e of                          2 As a text-based m
    The Magazine is distributed                              for one low pric                                                       essage
     not only to our over 1000                                                                                  and hyperlink in one

                                                               $ 225
                                                                                                                                        of our
                                                                                                                bi-monthly email blas
     members, but members                                                                                                               ts.
    of the Women’s Business                                                                                  3 As a 1/6 page ad
                                                                                                               the “ecoFlyer” page
     network, Sales and Ad,                                                                                                            in
                                                               Call Anne and
                                                                                                               our Magazine.
  the Homebuilders Associatio
   and Construction Exchange                                    book today!
        and the Kawartha
                                                                           Arnold, CSP                                            Plus...
   Manufacturers Association.                              Contact Anne                 e
                                                                         re, and reserv
                                                          to find our mo                                     you no longer have
                                                                            e next issue.                                        to
         This new feature                                  your spot for th                                       print a flyer!
       will start in February.
                                                                                           1 x 200
                                                                 (705) 748-977
                                                                                                                             thevoiceofbusiness                                    7
                                                   September’s Upcoming Events...
                                                   breakfastclub tuesday, september 8th
                                                   location: Carousel Restaurant, 116 Lansdowne Street East
                                                   guest speaker: Jeff Philip of ECorganics “Eco Friendly grass Maintenance.”
                                                   time: 7:30 am
                                                   cost: Pay for your breakfast
                                                   please note: you do not need to register for this event.

                                                   Prosperity2009 Business-to-Business Tradeshow
                                                   wednesday, september 16th
                                                   location: Morrow Building (at the Memorial Centre), 151 Lansdowne St. West
                                                   time: 12 noon – 7:00 p.m.
                                                   cost: Admission is free (open to the Public)
                                                   please note: For more information on this event, please see page 18.
                                                   To secure your booth, please contact Anne at 748-9771 ext. 200 or
                                                   email at anne@peterboroughchamber.ca

    Proud of Our Past, Positive About Our Future
            Omemee • Bobcaygeon
                                                   businessafterhours wednesday, september 16th
    (705) 742-4245 • 1-800-387-1627                Join us for our regular Business After Hours on a special day
                                                   at the Prosperity Tradeshow
                                                   location: The Morrow Building
           www.darlinginsurance.net                time: 4:00 - 6:00 pm
                                                   cost: Free, Compliments of oLg Slots at Kawartha Downs
                                                   please note: Pre-registration is not required for this event.

                                                   clublaurus thursday, september 24th
                                                   location: **NEW Location** The 2nd Floor Lounge, 172 Simcoe Street
                                                   event details: Club Laurus ‘newbie night!’
                                                   time: 5:00 - 7:00 pm
                                                   cost: Free, Compliments of nationwide Barter
                                                   please note: Pre-registration is required for this event.

8         thevoiceofbusiness
Looking Ahead…                                                                                            Growing your business...t o ge t h e r !

businessafterhours wednesday, october 6th
location: Angels of Flight Canada inc., 799 o’Brien Drive, Unit 10
          (located at the Peterborough Municipal Airport)
time: 4:00 - 6:00 pm
                                                                                                         • Competitive rates on commercial loans and mortgages
cost: Free, Compliments of oLg Slots at Kawartha Downs
                                                                                                            • Flexible payment options • Local credit approvals
please note: Pre-registration is required for this event.


breakfastclub tuesday, october 13th
location: Carousel Restaurant, 116 Lansdowne Street East
guest speaker: Karen August, The Market Hall `Sneak Peek inside the new Market Hall’
time: 7:30 am
cost: Pay for your breakfast
please note: you do not need to register for this event.

2009BusinessExcellenceAwards                                                                               Proudly Presents:
wednesday, october 21st                                                                                   Wednesday September 9th
                                                                                                                   Holiday Inn
location: Trentwinds international Centre
                                                                                                            Peterborough Waterfront
time: 5:30pm cocktails, 6:30pm dinner and awards ceremony                                                 6-7 p.m. – Social Networking
cost: $60.00 + gST                                                                                               7 p.m. – Dinner
please note: This event must be pre-paid.                                                                       8 p.m. – Speaker

                                                                                                                              Nora Spinks
                                                                                                               President of Work-Life Harmony Enterprises
                                                                                                         An experienced consultant who has worked with several

clublaurus thursday, october 22nd                                                                        leading organizations in the private, public and voluntary
                                                                                                         sector throughout the world, Nora is internationally
                                                                                                         recognized as an authority in work-life quality, workplace
location: The 2nd Floor Lounge, 172 Simcoe Street                                                        flexibility and workforce diversity. Learn how to fulfill your
event details: TBD                                                                                       multiple responsibilities by practicing harmony habits and
time: 5:00 - 7:00 pm                                                                                     balance behaviours at this fun and interactive meeting.
cost: Free, Compliments of nationwide Barter
please note: Pre-registration is required for this event.                                                                        Coming:
                                                                                                                        Wednesday October 7th
                                                                                                                               Tosca Reno
                                                                                                           Best selling author of the 'Eat Clean Diet' series,
                                                                                                               fitness model and magazine columnist.
newmembers’reception thursday, november 19th                                                            You can register for these events by visiting our WBN website at
For all new members since April 2009. Come out and network with fellow new members,                                   www.womensbusinessnetwork.net
meet the Board of Directors and utilize the available table space to display your products/services.   Cost is $35.00 per person and must be prepaid. Guest registration
Please call Cathy for availability at 748-9771 ext. 214 or email cathy@peterboroughchamber.ca           deadline for September meeting is Thursday, September 3, 2009
location: Chamber of Commerce Board Room                                                                        Don’t miss out on these wonderful opportunities.
time: 4:00 pm – 6:00 pm                                                                                                   This event is for women only.
cost: Free
please note: Pre-registration is required for this event.

                                                                                                          CUSTOM BUILDERS
                    Mark your calendars now for our
               121st Annual Chamber Gala, being held on
            Saturday, February 6th, 2010! Details to follow….                                              Decks, Gazebo’s,
                                                                                                          Outdoor Structures
                                                                                                             Creating the
                                                                                                          ultimate backyard
registrationinformation                                                                                        Paradise!

Unless otherwise specified, registration is required for all                                                           Free Consultation
                                                                                                          705-799-7874 / 1-800-263-4774
Chamber events. To register, please call 748-9771 Ext. 0 or
                                                                                                              Gary or Mary Anne Barnett
email register@peterboroughchamber.ca                                                                         www.hickorydickorydecks.com

                                                                                                                        thevoiceofbusiness                                9
Pearlhead Productions offers                  New Location and Website for                                  Restwell upholstery Co.
international Song Publishing and             All Green ink                                                 Now offering New Line
Artist Development                            All Green Ink has moved to a new location                     Restwell Upholstering Co. is now offering
Pearlhead Productions is a newly formed       at 1850 Fisher Drive and launched a                           brand new custom made to measure
international song publishing and artist      new web site. The new space allows for                        upholstered furniture. Long lasting
development company owned by Joel             expanded operations with an option to                         hardwood frames that are dowelled glued
Parkes and Simon Laffy. Joel and Simon        rapidly add more space. The web site www.                     & screwed for strength & durability. Talk
plan to join great songs with great singers   allgreenink.ca answers fact and fiction about                 to Kerri or Hazel to see more than 20 fabric
and, through studios in England, Los          the laser printer cartridge recycling industry.               suppliers to get the look, style and size you
Angeles, Toronto and Peterborough, get        All Green Ink offerings recycling programs                    want. You can visit their showroom at 210
them recorded and promoted globally. If       for printer cartridges and has been serving                   Lansdowne Street East or call 745-0541.
you have great songs or you are a great       the Peterborough area for the past five years.
singer, contact Joel at pearlhead@cogeco.ca   For mor information call 761-8071.                            The Chamber Welcomes The Lunch Lady
                                                                                                            Peterborough now has The Lunch Lady
MJ Bistro introduced at viamede Resort        A Big Move for TCP Accounting &                               in town! The Lunch Lady provides hot,
Viamede Resort recently introduced the        Tax Services                                                  healthy, child-friendly food to elementary
MJ Bistro – Fine Italian Food on Stoney       Silverthorn Management Consulting                             schools. The Lunch Lady operates out
Lake. Featuring traditional Italian and       president, Gwyneth James, purchased TCP                       of a peanut/nut free, health inspected
Mediterranean food, the restaurant is         Accounting & Tax Services in January and                      commercial kitchen. Their menu meets all
open for dinner Thursday through Sunday       is now moving from Unit 8 to Unit 3 in                        School Nutrition Guidelines and provides
overlooking Stoney Lake. For reservations     Northview Commerce Court on Chemong                           a contribution to the school as well. You
call 705-654-3344.                            Road. The successful accounting and                           can also contact Aileen at (705) 750-0222 or
                                              consulting firm’s new office will have a                      email lunchladyaileen@rogers.com or for more
Revive Career Services offers                 separate boardroom and space to grow.                         information check out the Lunch Lady
Comprehensive Career Services                 Gwyneth and her staff at TCP provide                          website at: www.thelunchlady.ca
Ruth van Vierzen’s new company is             bookkeeping, tax, payroll and business
called ReViVe Career Services. Ruth           planning services to individuals and small                    New Look for Whelans floor Covering
provides comprehensive career services,       businesses. TCP would love to help you –                      Congratulations to Mark Whelan and
workshops and seminars, and HR services       call (705) 876-6011.                                          everyone at Whelans Floor Covering.
for companies including hiring, team                                                                        They’ve recently completed a major
dynamics, staff assessments and more. For
                                              New Service offered by My Left Breast
                                                                                                            renovation of their building, which is
                                              My Left Breast is now offering bra fittings
more information visit www.revivecareer.com                                                                 located at 2512 Chemong Road, just south
                                              for everyone, cami muffin-top tamers,
or call 705-772-2443.                                                                                       of Bridgenorth. The building started out
                                              nursing bras and tanks! 85% of women are
                                                                                                            as a fruit market thirty years ago. Mark
                                              wearing the wrong bra size, complain of
                                                                                                            added a second floor, a new cottage country
                                              straps falling down and tight bands. For
                                                                                                            look to the front façade, skylights, energy
                                              healthy breasts wearing a properly fitted
                                                                                                            efficient lighting, new heating and air
                                              bra can help the body keep our lymph
                                                                                                            conditioning, and I hear they got a good
                                              system flowing and in turn is thought to
                                                                                                            deal on the new flooring as well. Mark also
                                              reduce toxins. Call Bridget Leslie, Certified
                                                                                                            used all local trades for the work, and wants
                                              Bra fitter and make an appointment today.
                                                                                                            to remind people that their sister company
                                              All Chamber members will receive a 5%
                                                                                                            Peterborough Carpetland remains open for
                                              discount. My Left Breast is located at the
                                                                                                            business at 933 Weber Avenue. For more
                                                                      new Peterborough
                                                                                                            information call 705-292-9565.
                                                                      Clinic, 26 Hospital
                                                                      Drive. For more
                                                                      information call
                                                                      (705) 786-3333,
                                                                      email Bridget at
                                                                      com, or visit them
                                                                      online at www.

                                                                       Does your business have some new and exciting news to share?
                                                                       If so, please submit your information (approximately 75 words) to info@peterboroughchamber.ca
                                                                       by the 1st of the preceeding month for inclusion in the next month’s issue (i.e. February’s newsletter,
                                                                       January 1st deadline).
                                                                       Please note that information will be printed at the Editor/General Manager’s discretion.

10      thevoiceofbusiness
Congratulations to
Canadian Blood Services
Congratulations to Canadian Blood Services, who
celebrated their 10th anniversary on August 25th. Did
                                                            welcome to our new members who joined
you know that one donation of blood can improve
or save up to three lives, and every usable part of your   the Chamber from July 9, 2009 - Aug 10, 2009
donation goes to a patient in need? On average, every
60 seconds someone in Canada requires blood or blood       Kawartha Group Property Services       PPL Legal Care of Canada
components, and since they have a limited shelf life,      Limited                                Corporation
demand is constant. Why not make a blood donation          Landscape, Lawn Care & Tree Services   Legal Services
a personal priority to ensure an adequate supply           Lucas Welk                             Gloria Whitfield
for those in need? For more information, call              (705) 559-4445                         (705)748-9930
1-888-2 DONATE.                                            www.kgps.ca                            www.prepaidlegal.com/hub/whitfieldg
Petro-Canada Merges with Suncor energy inc.                Kawartha-haliburton Children’s         Studio - N
Effective Saturday, August 1st, Petro-Canada and Suncor    Foundation                             Graphic Design
Energy Inc. have merged. This represents an important      Not-for-Profits                        Nora Mickee
step forward as the Petro-Canada and Sunoco networks
                                                           Donna Barry                            (705) 742-1908
will operate for the first time under one company –
Suncor Energy Inc. From a customer perspective, there
                                                           (705) 743-9751                         www.studio-n.ca
will be no change to any of the processes or customer      www.k-hchildrensfoundation.com
                                                                                                  the Gentle vasectomy Clinic
experience. Sunoco specific products and Petro-Canada
specific products will remain at their usual locations.
                                                           Mart’s Computers                       Health Care Practitioners
                                                           Computers                              Paul Cragg
                                                           Eric Martineau                         (705) 742-5225
                                                           (705) 749-6929                         www.gentlevasectomy.com

                                                                     please utilize their services whenever possible 

                                                                                                        thevoiceofbusiness              11
July  by Betty Johnson (Century 21 United Realty), Breakfast Club Committee Co-chair
                                                                                                            Breakfast Club Winner Profile
                                                                                                                     Congratulations to
                                                                                                                      Wayne Glancy of
 A Unique Networking Opportunity                     field. Additionally, at each month’s event,                  Clean Air Water & Power
 The Breakfast Club has come a long way              all attendees’ business cards are entered into
                                                                                                                         Do I need a Purifier?
from its humble beginnings of a couple of            a draw and one lucky attendee will receive a
                                                     free profile in the Voice of Business.                Ecoquest air purifiers are fully tested by Kansas
Chamber members meeting for coffee to
                                                                                                            State University as a product that neutralizes
the 40 or so members who now gather on a              Join this group of early risers who meet              bacteria, mold mildew, viruses and a host of
regular basis. At these meetings, you will see       the second Tuesday of every month at                  other infections in the air and on surfaces. I am
the familiar faces of the regulars, as well as       the Carousel Restaurant to enjoy the                   now a certified PSP (Professional Screening
some newcomers, making it an interesting             company of fellow Chamber members,                      Partner) with NORMI (National Organization
group of people to have breakfast with once          a nice breakfast and an opportunity to                 of Remediators and Mold Inspectors). Do the
a month.                                             network. For those who have not yet had               NORMI test at www.iaqscreening.com/iaq2.
 Breakfast Club provides a unique                    the opportunity to attend these Breakfast
opportunity for a little professional                meetings, come out and join your fellow                         For more information,
development, as well as some good old                Chamber members for breakfast at 7:30 in                Wayne can be reached at (705) 749-6209
                                                     the morning. We highly recommend it!                        or wayneg2952@gmail.com.
fashioned networking. Each meeting
features a guest speaker, selected from the          There is no need to register and the only
Breakfast Club’s regular attendees. Attendees        cost is your breakfast.
are given the opportunity to go once                  We would like to take this opportunity to         Both have participated in the Breakfast Club
around the room, introducing themselves              thank Bob MacLeod of Money Concepts                since the beginning!
and offering their 30 second “elevator               Financial Planning for heading up the               The topic for September’s Breakfast
speech”. Once everyone has been properly             Breakfast Club since its inception and             Club meeting will be Eco Friendly Grass
introduced, breakfast is served and the guest        welcome Bob Tyne from Printer Paul who             Maintenance with Jeff Philip of ECOrganics.
speaker offers a brief presentation in his/her       took over the helm at the July meeting.

                                                                                 Call 705 742 SHOW (7469) • www.showplace.org

                                                                                                 THE CHRISTMAS STORIES VARIETY SHOW
                                                                                                 ...with special guests, stories and songs for all ages.
                         A Showplace Lounge event...limited seats available!                     Friday, November 27th at 8PM
                         PO’GIRL with opening act GIRLYMAN
                         Downhearted blues from a jazzy speakeasy collides
                         with poetic urban grit!
                                                                                                 MATTHEW GOOD
                         Friday, September 11th at 8PM
                                                                                                 Award Winning Canadian Rock Musician!
                         www.pogirl.net • www.girlman.com
                                                                                                 Monday, December 7th at 8PM
                         THE LEGENDARY MICKEY ROONEY:
                         LET’S PUT ON A SHOW!
                         Mickey Rooney is back in Canada with his
                                                                                                 BALLET JORGEN’S NUTCRACKER
                         autobiographical musical, highlighted with film clips,
                                                                                                 Ballet Jorgen Canada’s Group of Seven Nutcracker is
                         humour and anecdotal memories.
                                                                                                 becoming a national treasure destined to warm the
                         Sunday, October 4th at 7:30PM
                                                                                                 hearts of young and old alike.
                                                                                                 Wednesday, December 16th at 7PM
                         JOHN McDERMOTT:                                                         www.balletjorgen.ca
                         MEMORIES ARE MADE OF THIS
                         featuring THE LEMMON SISTERS                                            KEVIN FOX
                         An intimate concert with John McDermott...an                            Multi-instrumentalist and singer-songwriter Kevin Fox
                         artist whose sense of respect for tradition and                         combines guitar and cello with his charismatic voice, to
                         understanding of the sentiment behind the music                         create a unique and captivating musical tapestry of cello-
                         resonates worldwide.                                                    driven folk/pop.
                         Wednesday, November 25th at 2PM                                         Thursday, February 11th at 8PM
                         www.johnmcdermott.com                                                   www.thecollectionagency.ca/kevin.html

12      thevoiceofbusiness
                                                                                                          sponsored by:

July/Summer Social  by Bob Behan (The Protectors group), BAH Committee Chair
 Some things you can count on and other        Over 200 Chamber members and their
things you can’t. For example, the Blue       guests took advantage of the opportunity
Jays and the summer weather have been         to enjoy the hospitality of Terry Merrill
unreliable so far this year, however, one     and his Team at the Holiday Inn. The
thing you can “bet the farm on” is the        event was the perfect environment
Summer Social at the Holiday Inn will be      to meet new business contacts in an
a spectacular event!                          enjoyable and casual atmosphere. The
  It really wasn’t because of the fabulous    Holiday Inn is in the business of providing
food, which clearly illustrated the           comfort for their guests, whether through
Chef’s finely honed skills… It really         accommodation and/or food and
wasn’t because of the tremendous              beverage service and we are very fortunate
assortment of quality beers, including        to have one of the Industry’s finest in our
Peterborough’s very own Publican House…       own backyard.
It really wasn’t because of the exciting       We are the grateful recipients for the
choices of wines… It really wasn’t because    Holiday Inn’s efforts. Is it any wonder they
of the courteous and professional service…    are leaders in the Hospitality Industry?
It really wasn’t because of the beautiful     Thank you for having us!
river setting. No, it really wasn’t because
of any one of the above; it was because
of all of them combined, as well as the
people in attendance.

                                                                                             Please note:       the Chamber & Licensing
                                                                                             Offices will be closed on the following dates:
                                                                                             n	Monday, September 7th, 2009
                                                                                               – Labour Day
                                                                                             n	Monday, October 12th, 2009
                                                                                               – Thanksgiving
                                                                                             n	Thursday, December 24th, 2009
                                                                                               – Christmas Eve (Close at 2pm)
                                                                                             n	Friday, December 25th, 2009
                                                                                               – Christmas Day
                                                                                             n	 Monday, December 28th, 2009
                                                                                                – Boxing Day
                                                                                             n	 Thursday, December 31st, 2009
                                                                                                – New Year’s Eve (Close at 3pm)
                                                                                             n	 Friday, January 1st, 2010
                                                                                                – New Year’s Day

                                                                                                            thevoiceofbusiness                13
by   shelley gauthier

Ontario Chamber of Commerce                                            Canadian Chamber of Commerce
Accessibility Standards Update                                         Reforming Canada’s Ei System
All businesses will be directly affected by new Ontario rules          In May, the Canadian Chamber of Commerce released a policy
governing how you, in every aspect of your business, must              paper outlining reforms to Canada’s Employment Insurance
accommodate people with disabilities. Since the passage of             (EI) system to improve the equity of the system, reduce work
the Accessibility for Ontarians with Disabilities Act (AODA) in        disincentives, promote labour force mobility and ensure program
2005 the government has struck several public-private sector           costs do not create a drag on economic activity and job creation
committees to assist in developing standards (which will be turned     when the economy recovers.
into regulation) for the AODA.                                         The proposed measures include:
A wide-range of new rules are being created that will affect how       • Immediately and permanently making access to benefits
you hire and manage your employees; communicate to your                  equal wherever the unemployment rate is less than 10 per cent,
employees and customers, clients, suppliers; change or renovate          flattening entrance requirement to a consistent 560 hours and
your buildings and internal structures; and deliver quality              extending benefit duration accordingly;
customer service, all with the laudable intention of providing an
appropriate working and business environment for people with           • Not standardizing variable entrance requirements and benefits
disabilities.                                                            where unemployment levels are higher than 10 per cent;
                                                                       • Gradually reducing the employer EI premium rate to equal that
The OCC is actively representing members’ views on several               paid by employees;
working committees that have been formed by the government
                                                                       • Returning EI to its original focus by removing its social program
to write these new rules. But the OCC is only one voice on these
                                                                         aspects, e.g., maternity and other leaves, as well as skills and
                                                                         training programs. These should be funded through general
For additional information on Ontario Chamber of Commerce                government programming funds;
activities, please refer to their website www.occ.on.ca                • Amending the rate-setting formula so that deficits in the EI
                                                                         Account are funded over the business cycle of up to 10 years.
PETEWATERSPEC.AD:Quark ad template          6/19/09    2:52 PM          For
                                                                    Page 1 additional information on Canadian Chamber of Commerce
                                                                       activities, please refer to their website www.chamber.ca

                        Always there...Always informed

     w w w. p e t e r b o r o u g h e x a m i n e r. c o m
                                                                                        E XAMINER THE PETERBOROUGH

14      thevoiceofbusiness
             by Brian Bulger

             Managing Frequent Absences
            Regardless of whether your firm has                                               broaching such issues directly. That’s                               If the tooth fairy
            insurance coverage for short-term                                                 where an Employee Assistance                                          won’t pay your
            employee absences, or continues to                                                Program (EAP) helps. An EAP offers                                      dental bills,
            pay salaries to employees away from                                               confidential counseling services to
            work, managing absenteeism is an                                                  help employees deal with personal                                         WE CAN!
            important issue. When employees are                                               situations that lead to absenteeism.
            frequently absent, you not only lose                                                                                                                 HELP IS HERE, WITH AFFORDABLE
                                                                                              The Chambers Plan’s EAP - Posaction,
            their productivity, but it also impacts                                                                                                         GROUP COVERAGE DESIGNED SPECIFICALLY FOR
                                                                                              provides organizations and their
            the productivity and morale of co-                                                                                                                 SMALL TO MEDIUM SIZED BUSINESSES.
                                                                                              employes fast access to appropriate
            workers who may need to “pick up                                                                                                                        See why over 20,000
                                                                                              professional resources to help
            the slack”.                                                                                                                                               business owners
                                                                                              employees resolve problems affecting                                   selected this plan!
            Keeping accurate records is critical to                                           their health, performance and
            managing the situation. Patterns of                                               attendance at work. All for about the
            absences often develop over time, and                                             cost of a cup of coffee per employee
            good record keeping makes it easier                                               per month.
            to identify, and take constructive
                                                                                              So take a few minutes to review your

                                                                                                                                                                              (                    )
            action, before insurmountable
                                                                                              policies, or add the security of an EAP                                           1.877.277.0677
            problems develop.
                                                                                              program to your group benefit plan                                                 www.chambers.ca
                                                                                                                                                            Brian Bulger
            You could put policies in place that                                              and make employee absenteeism one                             p. 705.741.1400
            detract employee absenteeism. For                                                 less thing to worry about.                                    f. 705.741.1225
                                                                                                                                                            e. bbulger@thelifeinsuranceguy.com
                                                                                               This article has been brought to                             w. thelifeinsuranceguy.com
            * New employees joining your firm                                                 you exclusively by your Chambers
              may not be eligible for pay during                                              of Commerce Group Insurance Plan
              the first two days of any sickness                                              Agent/Broker, Brian Bulger. For more
              at home, during the first 3, 6 or 12                                            information, Brian can be reached at
              months of employment.                                                           741-1400.
            * You can ask for a Doctor’s certificate
               if an employee is to be paid during
               absences of three or more days.
                                                                                                                                    savings program

            Continual absenteeism or patterns
            of absenteeism ( e.g. away many or
            most Mondays and Fridays ) may
            be an indication there is an issue in
            an employee’s personal life. As an                                                                                                        Check out the downloadable
            employer, you may be uncomfortable
                                                                                                                                                      flyer on the Chamber website at
                                                                                                                                                      peterboroughchamber.ca for a
                                                                                                                                                      complete listing of all the great
Recycle your laser cartridge                                                                                                                          savings you and your employess can
and save up to 50%                                                                      SAVE                                                          enjoy by simply being a member of
                                                                                         TO   50        %
                                                                                      [compared to buying new]
                                                                                                                                                      the Chamber.
                                                                                       without sacrificing
                                       • HP • Lexmark • Brother
                                       • Samsung • Canon • Dell
                                                                                       quality, reliability
                                                                                         or page yield.                         NEW this month:
                                                                                                                                   Kawartha Group Property Services Ltd.
                                                                                                                                           Offering a 15% discounted rate off all services for
                                                                                                                                           fellow Chamber members.

Ask about our                                                                                                                              Liz Sullivan
member to member pricing                                                                                                                   info@kgps.ca
Contact Roger Chong                                                                                                                        705 559-4445
roger@allgreenink.ca                                                           www.allgreenink.ca                                          www.kgps.ca
AllGreenInk.ca is proud to support local non-profit community organizations.     705.742.6841

                                                                                                                                                                thevoiceofbusiness                 15
                                                   HEATHER HARVEY
                                                      Certified General Accountant

                                                   Providing small to medium sized businesses
                                                   and entrepreneurs with accounting and
                                                   financial management services.

                                                   469 Water Street                Bus: (705) 743-8200
                                                   Peterborough, ON                Fax: (705) 748-0225
                                                   K9H 3M2                         Email: hharvey@ontariobusiness.net


                                                                                               MARTIN WORMALD
              Great Golf...                                                                                     President
                    ...At A Great Price.
                              890 Earl Ave.                   RENT SECURITY SYSTEMS LTD.
                                                   Burglar Alarms - Fire Alarms - Closed Circuit TV
                         Ennismore, Ontario        Fire Extinguisher, Distress Alarms
                                  K0L 1T0          ULC Alarm Monitoring
                        705-292-8065 Phone
Kevin Fitzgerald          705-292-8225 Fax                                               P.O. Box 2481, 480 The Parkway
President                 705-875-8403 Cell                                                   Peterborough, ON K9J 7Y8
                                                                                            Tel: 748-2001 Fax: 748-2041
                                                                                         Email: martin@trentsecurity.com
                                                                                                Website: trentsecurity.com

                                                                                         1434 Chemong Road, Unit 1 & 2
                                                  Martin Boruta                          P.O. Box 2379
                                                  President                              Peterborough ON K9J 7Y8
                                                                                         Telephone: (705) 742-2204
                                                  martin@shawcomputer.com                Fax: (705) 742-8312