Final AGM Presentation Slides 2009

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					Annual General Meeting
  Tuesday 21 July 2009
Annual General Meeting
  Tuesday 21 July 2009
Sir John Egan
   Chairman
Agenda




         Chairman’s address

         CEO’s address

         Shareholder questions

         Voting procedure

         Items of business
Agenda




         Chairman’s address

         CEO’s address

         Shareholder questions

         Voting procedure

         Items of business
Sir John Egan
   Chairman
Highlights




                                  2007/08   2008/09   Change
                                    £m        £m        %

Group Turnover                     1,552     1,642     5.8%

Profit Before Interest and Tax
                                   470       470        -
(PBIT*)



Total Ordinary Dividend
                                  65.63p    67.34p     2.6%
(pence per share)




*   Excluding exceptional items
Agenda




         Chairman’s address

         CEO’s address

         Shareholder questions

         Voting procedure

         Items of business
Tony Wray
Chief Executive
Focus on continuous improvement delivering results




      14 KPIs now upper quartile
       − 9 maintained at high standards

       − 7 improved

       − 4 static


   Higher standards                 Greater efficiency
                 Continuous improvement

                                                         9
        Improving the customer experience


              Upper Quartile                                               Upper Quartile          Upper Quartile
                                                                                                Reducing customer
      Resolving jobs first time*                                 Better call handling**
                                                                                                written complaints***
                                      96%                                               88%      10.9
            85%
                                    GOOD                                               GOOD
                                                                     85%

                                                                                                                    6.4

                                                                                                                GOOD




          Mar 08                    Mar 09                         Mar 08              Mar 09   Mar 08          Mar 09



            Improved performance in KPIs and Ofwat’s DG service standards

*    KPI: First time job resolution % (Moving Annual Total)
**   KPI: First time call resolution for billing % (Moving Annual Total)
*** KPI: Customer written complaints per 1,000 properties (Moving Annual Total)                                           10
       Improving security of supply



                      Outperformed Ofwat leakage target for 2008/09 by
                      8 Ml/d

                      Improved response times, resource allocation and
                      targeted maintenance

                      Target delivered without additional resource
                      despite coldest winter for 13 years.




                    SOSI* of 98, ahead of 2010 SOSI commitment to Ofwat


* SOSI = Security of Supply Index                                         11
       Improving our environmental performance


             Upper Quartile                                       Upper Quartile                       Upper Quartile
             Improving net                                    Reducing pollution                    Maintaining sewage
              energy use*                                        incidents**                     treatment compliance***

           608                      622                        0.11
                                   622
                                  GOOD
                                                                                         0.08

                                                                                        GOOD
                                                                                                     Nil both years


                                                                                                    0.00%          0.00%


          Mar 08                  Mar 09                      Mar 08                    Mar 09      Mar 08         Mar 09




                                Upper quartile performance across all 3 KPIs

*   KPI: Net energy use – kWh/Ml (Moving Annual Total)
** KPI: Pollution Incidents (cat 1,2, & 3) per 1,000 properties (Moving Annual Total)
*** KPI: Sewage treatment works – breach of consents % (Percentage of Population Served)                                    12
Outlook



  Severn Trent Water
   − Targeting additional £5m of operating cost savings in 2009/10
   − Remain on track to deliver AMP4 capital programme


  Severn Trent Services
   − Continued growth through organic and other opportunities


  Severn Trent Plc
   − Strong liquidity position – funded for up to the next two years
   − Dividend growth 3% real until March 2010



                                                                       13
Well placed for AMP5



                                                           £2.6bn
Stakeholder led plan                            100%
                                                       Enhanced Service
 − Lowest possible bills
                                                        Supply demand
 − Affordable, stakeholder led capital          80%

                                                           Quality
   programme                                    60%
 − Assumed WACC of 5%
 − Delivery of challenging efficiency targets   40%      Maintenance

Draft Determination - 23 July 2009              20%



                                                 0%
Final Determination - 26 Nov 2009                           AMP5




             Fully engaged with Ofwat in PR09 process
                                                                          14
Delivering continuous improvement



    Improving against our KPIs and ensuring
    improvement is sustained


    Delivering our investment programme and
    investing in further efficiencies


    Delivering on our dividend commitment



    Well placed for PR09
                                              15
Sir John Egan
   Chairman
Agenda




         Chairman’s address

         CEO’s address

         Shareholder questions

         Voting procedure

         Items of business
Shareholder questions
Agenda




         Chairman’s address

         CEO’s address

         Shareholder questions

         Voting procedure

         Items of business
Fiona Smith
Company Secretary
Agenda




         Chairman’s address

         CEO’s address

         Shareholder questions

         Voting procedure

         Items of business
Voting




   1 – FOR

   2 - AGAINST

   3 – WITHHOLD
Agenda




         Chairman’s address

         CEO’s address

         Shareholder questions

         Voting procedure

         Items of business
Test Resolution




         To agree that this is Severn Trent Plc’s
         20th Annual General Meeting.
Test Resolution




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Test Resolution




                  Poll Closed
Test Resolution



•     To agree that this is Severn Trent Plc’s 20th
      Annual General Meeting.


          For                       Against

           99.92%




                                     0.08%




       The number of votes withheld was 21,913
Sir John Egan
   Chairman
Agenda




         Chairman’s address

         CEO’s address

         Shareholder questions

         Voting procedure

         Items of business
Resolution 1




         To receive the accounts and the reports of the
         Directors and the Auditors for the year ended
         31 March 2009
Resolution 1




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 1




               Poll Closed
Resolution 1



      To receive the accounts and the reports of the
      Directors and the Auditors for the year ended
      31 March 2009

          For                      Against

           99.92%




                                    0.08%




      The number of votes withheld was 21,913
Resolution 2




         To declare a final dividend in respect of the year
         ended 31 March 2009 of 41.05 pence for each
         ordinary share of 9717/19 pence
Resolution 2




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 2




               Poll Closed
Resolution 2



      To declare a final dividend in respect of the year
      ended 31 March 2009 of 41.05 pence for each
      ordinary share of 9717/19 pence

          For                       Against

           99.92%




                                     0.08%




      The number of votes withheld was 21,913
Resolution 3




         To APPROVE the Directors’ remuneration
         report for the year ended 31 March 2009
Resolution 3




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 3




               Poll Closed
Resolution 3



      To APPROVE the Directors’ remuneration
      report for the year ended 31 March 2009


          For                    Against

           99.92%




                                  0.08%




      The number of votes withheld was 21,913
Annual General Meeting
  Tuesday 21 July 2009
Resolution 4




         Reappointment of Tony Ballance as a Director
Resolution 4




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 4




               Poll Closed
Resolution 4



      Reappointment of Tony Ballance as a Director



          For                     Against

           99.92%




                                   0.08%




      The number of votes withheld was 21,913
     Richard Davey
Senior Independent Non-Executive
            Director
Resolution 5




         Reappointment of Sir John Egan as a Director
Resolution 5




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 5




               Poll Closed
Resolution 5



      Reappointment of Sir John Egan as a Director



          For                     Against

           99.92%




                                   0.08%




      The number of votes withheld was 21,913
Sir John Egan
   Chairman
Resolution 6




         Reappointment of Gordon Fryett as a Director
Resolution 6




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 6




               Poll Closed
Resolution 6



      Reappointment of Gordon Fryett as a Director




          For                     Against

           99.92%




                                   0.08%




      The number of votes withheld was 21,913
Resolution 7




         Reappointment of Tony Wray as a Director
Resolution 7




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 7




               Poll Closed
Resolution 7



      Reappointment of Tony Wray as a Director




          For                    Against

           99.92%




                                  0.08%




      The number of votes withheld was 21,913
Resolution 8




         To reappoint Deloitte LLP as auditors of the
         Company and to authorise the Directors to
         determine their fees
Resolution 8




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 8




               Poll Closed
Resolution 8



      To reappoint Deloitte LLP as auditors of the
      Company and to authorise the Directors to
      determine their fees

          For                      Against

           99.92%




                                    0.08%




      The number of votes withheld was 21,913
Resolution 9




         To authorise the company and its subsidiaries
         to make political donations
Resolution 9




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 9




               Poll Closed
Resolution 9



      To authorise the company and its subsidiaries
      to make political donations


          For                     Against

           99.92%




                                    0.08%




      The number of votes withheld was 21,913
Resolution 10




         To increase the authorised share capital of the
         company
Resolution 10




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 10




                Poll Closed
Resolution 10



      To increase the authorised share capital of the
      company


          For                      Against

          99.92%




                                     0.08%




      The number of votes withheld was 21,913
Resolutions 11, 12 and 13




         Renew authority to allot shares

         Renew disapplication of pre-emption rights

         Authority for company to purchase its own
         shares
Resolution 11




         Renew authority to allot shares
Resolution 11




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 11




                Poll Closed
Resolution 11



      Renew authority to allot shares




          For                      Against

          99.92%




                                    0.08%




      The number of votes withheld was 21,913
Resolutions 12 and 13




         Renew disapplication of pre-emption rights

         Authority for company to purchase its own
         shares
Resolution 12




         Renew disapplication of pre-emption rights
Resolution 12




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 12




                Poll Closed
Resolution 12



      Renew disapplication of pre-emption rights




          For                      Against

          99.92%




                                    0.08%




      The number of votes withheld was 21,913
Resolution 13




         Authority for company to purchase its own
         shares
Resolution 13




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 13




                Poll Closed
Resolution 13



      Authority for company to purchase its own
      shares


          For                     Against

          99.92%




                                   0.08%




      The number of votes withheld was 21,913
Resolution 14




         To reduce the notice period for general
         meetings
Resolution 14




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 14




                Poll Closed
Resolution 14



      To reduce the notice period for general
      meetings


          For                      Against

          99.92%




                                    0.08%




      The number of votes withheld was 21,913
Resolution 15




         To renew the Severn Trent Sharesave Plan
Resolution 15




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 15




                Poll Closed
Resolution 15



      To renew the Severn Trent Sharesave Plan




          For                    Against

          99.92%




                                  0.08%




      The number of votes withheld was 21,913
Resolution 16




         To approve the Severn Trent Share Matching
         Plan
Resolution 16




   1 – FOR

   2 – AGAINST

   3 – WITHHOLD


Please vote now with your handset
Resolution 16




                Poll Closed
Resolution 16



      To approve the Severn Trent Share Matching
      Plan


          For                    Against

          99.92%




                                  0.08%




      The number of votes withheld was 21,913
Annual General Meeting
  Tuesday 21 July 2009
Please leave your handset
      on your seat.