Charles Sturt University Plan

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1. The number of international students the University intends to recruit in the time
   period covered by the plan, and the countries in which it intends to focus its
   recruitment efforts.
• The University’s international student recruitment targets and countries of
   internationalisation focus are articulated in the University’s Internationalisation Strategy.
   The Strategy is developed and monitored by the Deputy Vice-Chancellor (Academic) and
   Deputy Vice-Chancellor (Research).

•   The University’s International Operations Committee may make recommendations from
    time to time for modification to the University’s Internationalisation Strategy to reflect
    market changes and new opportunities.

•   The University will provide notification of any significant change to recruitment targets or
    countries of focus to DIAC as information becomes available.

2. The percentage of international students to domestic students at their University in
the past 5 years and expected over the period of the plan, and in the courses most
popular with international students.
• Data on the percentage of international to domestic students is collated and reported by
    the University’s Office of Planning and Audit.

•   The University’s international load targets as a percentage of domestic enrolments is
    stated in the Internationalisation Strategy.

•   The most popular courses at the University for international students are in the business
    and information technology disciplines.

•   The University will provide notification of any significant changes to forecasts to DIAC
    as information becomes available.

3. Strategies in place to ensure that education agents recruit quality students – not just
volumes of students.
   • The University seeks to only engage with reputable agents of high quality.

           o The University has a comprehensive selection and due diligence process that
             ensures quality agents are appointed.

           o The University seeks the provision of a minimum of three independent
             references from Australian or reputable overseas institutions as part of the
             agent application and appointment process.

           o The University restricts the number of appointed agents to a manageable level
             to ensure they can be serviced and monitored effectively.

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           o The University does not make offers to prospective students who are recruited
             from agents that do not have a formal agency agreement with the University
             (interim or full).

    •   The University has a comprehensive Agent Agreement in place with appointed agents.

           o The agreement with appointed agents includes the agreed agent remuneration.

           o The agreement with appointed agents clearly outlines the agent’s obligations in
             relation to compliance with the ESOS Act, National Code of Practice, AVCC
             Guidelines and DIAC student visa requirements.

           o The agreement clearly outlines how CSU will ensure that agents are kept up to
             date with new requirements.

    •   The University ensures agents meet and maintain quality performance requirements.

           o The University has systems and procedures for monitoring agent performance
             in relation to students recruited by an agent who breach their visa
             requirements, including a feedback loop to agents through visits and other
             methods of communication.
           o The University has a code of conduct for appointed agents.
           o The University does not renew agreements with agents who continue to recruit
             poor quality students and terminates agreements with agents who continue to
             recruit non-genuine students or are involved in fraudulent activity or regularly
             provide inaccurate information to students.

    •   The University ensures appointed agents are well trained and kept up to date of
        changes impacting the recruitment of students to the University.

           o The University provides appointed agents with initial and ongoing training
             through in country visits, updates to the online training manual and regular
           o The University provides regular updates on issues impacting the recruitment
             and admission of international students via agent newsletters, email and
           o The University has an online agent portal that provides agents with
             comprehensive information about the University and provides the University’s
             key contact points.

4. Strategies in place to ensure that students have appropriate levels of English at the
commencement of their courses.
• The Academic Senate of the University independently governs the University’s admission
   regulations, including English Language proficiency.

•   The University has a minimum IELTS requirement of 6.0 (an overall score of 6.0 with no
    individual skill area below 5.5) for undergraduate and postgraduate coursework programs,
    and an IELTS 6.5 (an overall score of 6.5 with no individual skill area below 6.0) for
    Higher Degree Research programs.

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•   The University has higher English language proficiency admission requirements for
    courses that are identified as more demanding or have specific accreditation requirements.
    These are identified on the University webpage for English Language Proficiency.

•   The University undertakes interviews for some courses as part of the eligibility
    assessment process. These include Bachelor of Dental Science, Bachelor of
    Communication (Theatre Media), Bachelor of Communication (Acting for Screen and
    Stage), Master of Pharmacy and Bachelor of Pharmacy.

•   The University has access to relevant English language test result verification systems
    (TOEFL, IELTS, Pearsons) and verifies English language test results where the test
    results are used as the basis for determining English language proficiency. The University
    records results of the English language test on the prospective student’s CoE.

•   The authority to waive English language proficiency requirements is held only by the
    Faculty Deans, who exercise it upon recommendation.

5. Strategies in place to ensure that students continue to develop their English skills
during their studies.
• The University provides ongoing language support for students through a range of
   methods including language enhancement workshops, conversation classes (on some
   campuses) and individual appointments with English Language Support Advisers where
   requested and required by either the student or the academic staff involved.

•   The University monitors student progression and refers students with poor performance to
    relevant University services such as academic skills and language support.

•   As a significant University wide initiative, the University is further developing the area of
    English Language via its Building University Study Success program. The program will
    establish an institutional framework that addresses the English Language Good Practice

•   The University provides short self-paced enabling non-credit bearing subjects under its
    STUDY LINK program that are aimed at English and academic skills development.
    These include including Writing at University, Introduction to Learning Online and
    Grammar Essentials for Writing at University . These subjects are available to
    international students at a nominal fee and delivered online.

6. Identification of educational business partners (with which visa applicants may
package courses and still be eligible for streamlined arrangements)
Commercial in confidence

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7. Arrangements with educational business partners or other strategies to minimise
incentives for students to deliberately arrive under AL 1 type arrangements and then
purposely transfer out of or downgrade their University course to take advantage of the
SVP Arrangements.
• The University takes account of the individual circumstances of students wishing to seek
    release and applies Part D, Standard 7 of the National Code, assessing each student
    against the University’s published policy.
•   The University only enters into packaging arrangement with reputable and high quality
    education providers.
•   The University’s agreements with its pathway providers reaffirm the University’s
    intention to recruit genuine students.
•   Students from partnership pathways are monitored and there is a feedback loop to partners
    if students transfer or downgrade so partners are given the opportunity to safeguard
    against this.
•   The University’s partnership agreements including clauses on visa compliance among
    student cohorts due to package into the University.
•   The University’s agreements with its pathway providers require annual submission of
    recruitment targets and countries of focus for review and endorsement by the University.
•   The University terminates agreements for partners that continue to recruit unsuitable
•   Comprehensive monitoring and review of pathway providers and evidence of effective
    strategies to ensure students are visa compliant is undertaken.
•   Regular meetings are held between the partner and the University to review compliance
    and implement actions as required.

8. Strategies in place to ensure that students have sufficient funds to support themselves
and any dependents during their studies.
• The University’s offer letter includes:
       o total tuition fees, estimate range of cost of living for duration of course (as per
           Consumer Price Index) and estimates of travel costs.
       o information on work conditions, the recommended number of hours and highlights
           that work should not be seen as a primary source of income for meeting study
• The University’s agreement with students in the offer letter requires students to
    acknowledge and sign off on an undertaking that they have the required funds to support
    themselves and any dependents, and that they understand the implications of not having
    sufficient funds during their study in Australia.

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•   The University cancels enrolments when students do not pay (unless they have an
    approved payment plan) so as to avoid debt accumulation.
•   The University issues regular reminders to students about the importance of compliance
    with their Student Visa Conditions and also refers the students to appropriate University
    service providers to resolve issues or concerns.
•   The University does not enrol students with existing debts to the University.
•   The University may request students pay higher deposits upon acceptance (allowed a
    maximum payment covering 24 weeks of study under the proposed TPS legislation).
•   The University will continue to work with the universities peak body and sector groups to
    implement best practice risk management to assess and document the financial capacity of
    students from higher risk countries.

9. Details of how the University would manage cases whereby students do not have
sufficient funds to support themselves and their dependents during their studies.
• The University provides information and training to students on financial management
    and budgeting.
•   The University provides counselling and fee payment extensions where needed.
•   Students who are experiencing difficulty with paying their tuition fees are provided with
    assistance and advice through dedicated International Student Support staff.
•   The University advises all students by email and as part of interventions as to the services
    available to assist them, such as counselling, welfare services and budgeting.

10. Strategies in place to assist students to comply with their visa requirements.
• Staff of the University involved in advising international students are trained to ensure
    that they provide only advice within the terms of the National Code of the ESOS Act and
    any requests that are beyond the limits of the National Code are referred to senior staff for
•   International students are provided information both prior to arrival and during
    Orientation of their obligations in accordance with their Student Visas and possible
    consequences for failure to comply.
•   International students are issued regular reminders every session about the need to comply
    with the terms of their Student Visa and where aberrant events occur, are advised how to
    correct the situation or to seek advice directly from DIAC.
•   The requirements of Student Visas under the ESOS Act are monitored through set
    processes and aberrations flagged for follow up by the University.

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•   If a student is not likely to complete within the duration of the eCoE, they must make
    application for extension and their circumstances are specifically reviewed at that time.
•   If particular issues arise due to changes in immigration legislation that may directly affect
    cohorts of international students, the University must provide the information and where
    necessary, engage a registered immigration agent to provide a presentation or general
    advice about the change.

11. Any other matter the University considers relevant.

•   The University requests annual dedicated information sessions on campus by a DIAC
    Officer setting out obligations for international students.
•   The University has a dedicated DIAC liaison officer who accelerates queries and
    information flows to DIAC.
•   On a case-by-case basis, the University informs DIAC of any significant concerns that
    may have an affect on visa compliance and/or student safety.
•   The University has established a governance committee, chaired by the Deputy Vice-
    Chancellor (Administration) to implement, monitor and report on all aspects of the plan
    including compliance with the Guidelines for University Participation in Streamlined Visa
    Processing Arrangements.

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