Strategies to Future-Proof the IT
Organization: Essential Skill Sets for the
Dennis Gendron, Vice President, Communication and Information Technologies &
CIO, Tennessee State University
If IT meets its service goals (SLA’s), providing
satisfactory client support, a robust network, and
reliable access to institutional data, then
a) Everyone will love us.
b) We will be respected as the reliable backbone of
c) We will be candidates for reorganization and
We will be candidates for reorganization or downsizing.
IT is expensive.
If IT is running smoothly, it does not need a vice
president and so many staff.
IT can operate more responsively in academic affairs,
where expert help is available from CS/BIS/etc.
IT can operate more cost-effectively in business
affairs, where budget experts are available.
What We Ordinarily Do #1: ERP
ERP Leveraged Across the Institution: Project
Business Process Analysis: Human Resources, Procurement…
Application of Technology to Enterprise Processes
Enterprise-Wide Project Management (MS Project)
“Let-Mikey-Do-It” Projects--International IBM Conference, Call
Center, RFP’s, Searches
What We Ordinarily Do #2: DATA (MIS)
MIS Leveraged Across the Institution: Business
University Strategic Plan, Academic Master Plan,
Facilities Master Plan, Academic Prioritization, ETC
BI in TBR
What We Ordinarily Do #3: Ed Tech
Ed Tech Leveraged Across the Institution: Technology
IT as Market Differentiator--Governor’s Challenge
Social Networking Across the Enterprise
Know the Edge and Sell It.
What We Ordinarily Do #4: Plan,
Implement, Evaluate, Revise . . .
P-I-E-R Leveraged Across the Institution: Assessment
Network Stats, Call Center Log Data, Surveys
Quantitative Value-Added Assessment
Use of Assessment as Driver for Revision
What We Ordinarily Do #5: Money
Money Management Leveraged Across the Institution:
Revenue Generation/Expense Reduction
Generate Revenue: Grants, In-Kind, Partner Value-Adds
Reduce Expenses: Virtualization (Server, VCL, VDI), Power and
AC, Creative Reorganization, Contract Negotiations, Off-Year
PR: Track It, Monetize It, Publicize It
What We Ordinarily Do #6: Avoid Bad
Stuff in IT
ABSIT Leveraged Across the Institution: Protect the
Prosecute the plan for RIAA, MPAA, ETC protection for
Become the PII/Red Flag omniscient resource.
Prosecute the disaster-recovery and business-continuity
CIO = Creative INSTITUTIONAL Officer
1. Enterprise Planner
2. Enterprise Evaluator
3. Enterprise Innovator