Are You Too Dependent on
Your Technology Staff?
Adapted from a presentation by:
State Technology Conference, February 3-5. 2002
Why do computer users need
Technology and computers can be complicated
Some individuals are more “tech savvy” than
Some tasks and operations are done infrequently
and are not well understood
Security issues (especially Windows XP)
What Sources of Help are
– Reference guides
– Tutorials and training
Colleagues (Tech Team Members)
What’s Wrong With
Depending on the Technology
They may not be available at the moment you
There are numerous responsibilities of the tech
coord besides supporting users. (E-rate, licensing,
state reports, security, networking, planning and
Your knowledge and skills don’t increase if
someone else fixes all of your problems for you.
Why take responsibility for my
You’ll be a wonderful role model for your students (and
You’ll develop a better understanding of the
You’ll have less frustration for a small time investment
You’ll be more confident using computers with your class
You’ll use the computer more frequently and want your
students to also
You’re a lifelong learner
Not Dependency but
Your technology staff needs you to work WITH
them to solve problems.
By analyzing (troubleshooting) the situation and
clearly describing what is wrong you can help
speed the resolution process.
– Ex. : not “my monitor isn’t working” but rather “I’ve
followed the instructions at Kathy’s web site and
checked the power and monitor cables, and the screen
is dark even though the on light is green”.
Use Basic Problem Solving
Define the problem
Identify best solution
Plan and implement solution
Evaluate the outcomes
What is the scope of the problem?
– Whole system is down / one component / no
connectivity / etc
What is the environment of the problem?
– Machine ID / make, model / operating system /
software involved / etc
What is the impact of the problem?
– Who is affected / potential program impact / etc
Has this occurred in the past? If so, are you
able to correct the problem?
Is there a temporary work around to the
Can you submit a request for help via
email? (use a lab computer if necessary)
Identify the Best Solution
Perhaps the process of analyzing the
problem will uncover a simple solution, or
one worth trying first.
Always have a plan B.
Plan and Implement Solution
Be cautious and sensible, but don’t be timid.
Have some confidence in yourself.
Note each step of your solution in case you
have to repeat it or relay them to someone
Evaluate the Outcomes
Did you fix it? If no, go to Plan B
If you did fix it, file away your solution
steps for future reference.
Know What You Know..
Inventory your skills related to various
Test yourself. Set up practice scenarios and
work your way through them.
Use tools such as assessment tests and
certification programs to verify your skills
Build a Partnership with Tech
Thoroughly understand your district’s
technology problem reporting and
procedures…and follow them.
Take advantage of opportunities to learn
about your computing environment when
you are NOT experiencing a problem. Read
some of the topics at
Participate in Knowledge
Internet – www.otsegoknights.org/bradley
NWOCA (resource visits and workshops)
Building Tech Teams
Professional Development opportunities
Books in building (especially about
integrating technology into curriculum)
Books in local libraries
NO, I’m not too dependent on
Otsego’s technology staff!
I’m willing to accept some
responsibility for my classroom
computers, including troubleshooting.
I’m able to communicate details via
email to Craig.
I’m a lifelong learner, even when it
comes to technology!