VIEWS: 20 PAGES: 16 POSTED ON: 9/27/2012
Are You Too Dependent on Your Technology Staff? Adapted from a presentation by: Joe Rutter Knowledge Manager Ohio SchoolNet State Technology Conference, February 3-5. 2002 Why do computer users need help? Technology and computers can be complicated Some individuals are more “tech savvy” than others Some tasks and operations are done infrequently and are not well understood Security issues (especially Windows XP) Other reasons… What Sources of Help are Available? Self-help – www.otsegoknights.org/bradley – Reference guides – Tutorials and training Students Colleagues (Tech Team Members) Technology coordinator What’s Wrong With Depending on the Technology Staff? They may not be available at the moment you need help. There are numerous responsibilities of the tech coord besides supporting users. (E-rate, licensing, state reports, security, networking, planning and procurement, etc.) Your knowledge and skills don’t increase if someone else fixes all of your problems for you. Why take responsibility for my classroom computers? You’ll be a wonderful role model for your students (and colleagues) You’ll develop a better understanding of the computer/network setup You’ll have less frustration for a small time investment You’ll be more confident using computers with your class You’ll use the computer more frequently and want your students to also You’re a lifelong learner Not Dependency but Partnership Your technology staff needs you to work WITH them to solve problems. By analyzing (troubleshooting) the situation and clearly describing what is wrong you can help speed the resolution process. – Ex. : not “my monitor isn’t working” but rather “I’ve followed the instructions at Kathy’s web site and checked the power and monitor cables, and the screen is dark even though the on light is green”. Use Basic Problem Solving Steps Define the problem Identify options Identify best solution Plan and implement solution Evaluate the outcomes Define What is the scope of the problem? – Whole system is down / one component / no connectivity / etc What is the environment of the problem? – Machine ID / make, model / operating system / software involved / etc What is the impact of the problem? – Who is affected / potential program impact / etc Identify Options Has this occurred in the past? If so, are you able to correct the problem? Is there a temporary work around to the problem? www.otsegoknights.org/bradley Can you submit a request for help via email? (use a lab computer if necessary) Identify the Best Solution Perhaps the process of analyzing the problem will uncover a simple solution, or one worth trying first. Always have a plan B. Plan and Implement Solution Be cautious and sensible, but don’t be timid. Have some confidence in yourself. Note each step of your solution in case you have to repeat it or relay them to someone else. Evaluate the Outcomes Did you fix it? If no, go to Plan B If you did fix it, file away your solution steps for future reference. Know What You Know.. Inventory your skills related to various technology subjects. Test yourself. Set up practice scenarios and work your way through them. Use tools such as assessment tests and certification programs to verify your skills and knowledge. Build a Partnership with Tech Staff Thoroughly understand your district’s technology problem reporting and procedures…and follow them. Take advantage of opportunities to learn about your computing environment when you are NOT experiencing a problem. Read some of the topics at www.otsegoknights.org/bradley Participate in Knowledge Building Activities Internet – www.otsegoknights.org/bradley NWOCA (resource visits and workshops) Building Tech Teams Professional Development opportunities Books in building (especially about integrating technology into curriculum) Books in local libraries NO, I’m not too dependent on Otsego’s technology staff! I’m willing to accept some responsibility for my classroom computers, including troubleshooting. I’m able to communicate details via email to Craig. I’m a lifelong learner, even when it comes to technology!
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