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					   Response to RFP
           for




Wingate Electric



        Prepared by:

       Kenneth Lahm
Table of Content:

Executive Summary……………………………………………………………………………………………………3
Corporate History, Experience and Profile…………………………………………………………………………….3
     a) Overall History……………………………………………………………………………………………….3
     b) Number of Years Experience………………………………………………………………………………....4
     c) Position in Industry………………………………………………………………………………………...…5
Market Strategy and Strategic Direction…………………………………………………………………………….…6
     a) Market Share………………………………………………………………………………………………….6
     b) Market Strategy…………………………………………………………………………………...………….7
     c) Future Market Strategy……………………………………………………………………………………….8
     d) Overall Strengths………………………………………………………………………………...…………...9
Product Offerings ………………………………………………………………………………..………...…………10
     a) Overall ERP Product Line………………………………………………………………...……...…………10
     b) Module Integration Strategy…………………………………………………………………….……..……11
          Web-Based Application Strategy……………………………………………………………..…..………...12
          New Offerings…………………………………………………………………………………..……..……12
Consulting ‘Support……………………………………………………………………………………..………...….13
     a) Support for Configuration of Application Modules…………………………………………..………….…13
     b) Technical Support for System Implementation………………………………………………..…………....13
          Cost of Consulting Support…………………………………………………………………..……………..13
     c) Availability of Consulting Support…………………………………………………………..……………..14
Availability of Training……………………………………………………………………………….…………..….14
     a) Training in Configuration…………………………………………………………………………….….…14
     b) Technical Training………………………………………………………………………………………….14
Fit with Current Business Processes………………………………………………………………………………….14
     a) Fit with Sales and Order Processing Process……………………………………………………………….15
     b) Fit with financial Accounting Process(A/P,A/R, General Ledger)…………………………………………15
     c) Fit with Managerial Accounting Processes………………………………………………………………....15
Reporting Applications……………………………………………………………………………………………….16
     a) Current Reporting Capabilities…………………………………………………………………………..…17
     b) Availability of Tools for Database Query and Reporting…………………………………………………..17
     c) Web-Based Reporting Capability………………………………………………………………………..…17
User Friendliness………………………………………………………………………………………………….….18
Availability of Tutorials……………………………………………………………………………………….……..18
     a) Availability of Application Module Documentation……………………………………………………….19
     b) Technical Documentation……………………………………………………………………………….….19
Cost………………………………………………………………………………………………………………..….19
     a) Cost of ERP Modules……………………………………………………………………………………….20
     b) Cost of Configuration and Implementation Support………………………………………………………..20
     c) Cost of Training………………………………………………………………………………………….….21
     d) Cost of Maintenance Fees and Software Licenses………………………………………………………….21
Ability to Integrate to Integrate Finance and Accounting Module with other ERP Modules…………………….….22
     a) Integration with Productuin and Manufacturing Modules……………………...…………………………..22
     b) Intgration with Sales and Marketing Modules…………………………………...………………...……….22
     c) Integration with Web-Base Applications………………………………………...…………………………23
Conclusion ………………………………………………………………………………....………………………...24
Sources………………………………………………………………………………………………………………..26




                                  Executive Summary
        .
        Wingate Electric has requested a proposal from SAP regarding certain areas of their
business. We here at SAP want to provide Wingate Electric will all the information they need to
make their decision on a ERP provider. In this Response to Proposal you will see an over view of
SAP. How SAP got started, where they are in terms of company status and what products they
sell and why. You will see how the how market shares and decisions effect business process. We
will explain why Wingate Electric should choose SAP as their ERP supplier. This RFP will
prove why SAP is the smartest choice for running your business efficiently. The training you get
from SAP is superior to it’s’ competition. The user friendliness has been rated one of the best in
the industry. The ability to integrate different modules and other applications has far exceeded
other companies’ expectations. This RFP will show Wingate Electric why SAP has become one
of the market leaders in the world in less than 30 years. This RFP will show Wingate Electric
how to move their business to a web based operation rather than phone calls and paper based
operations. Also Wingate Electric will see how well qualified SAP consultant are and how
smooth the integration process can go. No more reporting errors and confusion with SAP crystal
reporting system. No more loss of revenue due to down time in data gathering. This RFP will
show how mangers can quickly access the system to gain information on how the company is
doing, in real time. Operations will cut down do to redundancy and paper tails. Business process
will change to the most efficient ways possible according to the industry standards. This RFP
will also show different modules to choose from and how these modules can be configured to fix
the needs of Wingate Electric.

                  Corporate History, Experience and Profile
       In 1972, the program SAP was created by five former IBM employees in Mannheim
Germany. Today, the company SAP has over 100,000 employees and is the third-largest
independent software maker in the world. The SAP software, which stands for ("Systems,
Applications, and Products in Data Processing"), was designed to provide a company with
standard business processes using one software package.

        While working for IBM, Dietmar Hopp, Hans-Werner Hector, Hasso Plattner, Klaus
Tschira, and Claus Wellenreuther, noticed that a lot of companies would ask IBM to create them
programs related to their corporation’s business methods. They noticed that most of these
programs that were created were very similar to one another but not connected to the same host
system. Usually the request for a program would come from
a company’s particular department. For instance an
accounting department might request a program written for
the accounts payable division of their business with certain
features, interfaces and data displayed. That program
designed for the accounting department would not be implemented in the Sales department but
rather another program would then be created with its own individual settings for the Sales
department and the files for each department were exclusive to each other. It was noticed that
one program integrated through a company’s entire organization offers a multitude of cost
benefits.
        In theory, depending on the size of a company, one
organization could have thousands of individual programs
running the day-to-day aspects of the business. This requires a staff to maintain these programs
as well as hardware to run the systems. Integrating your company’s IT architecture into one
complete system, organized on one platform requires a smaller technical staff. That is just a
structural benefit to SAP, on the business side there are additional positive offerings. When a
company is able to combine their master data records and their current operational dealings
throughout the different departments the result is more transparency within the business. SAP
allows for real-time transactions to be viewed/updated within the core business structure. The
sales department can check the inventory of an item it is selling before committing to an order it
cannot produce. Or view the accounting departments’ outstanding invoices before selling a
product to an overdrawn customer.

        So the five IBM employees got together to create a standard program that would provide
a company with the best business processes for that specific industry, also the software could be
easily configured to fit the customer’s needs. SAP key business actions were to develop and
market an integrated line of prepackaged computer software for over 1,000 business processes,
from materials management, human resources, and business workflow; to financial accounting,
sales and distribution, and plant maintenance to quality assurance. Some of SAP’s more popular
software is their CRM (Customer Relationship Management) software that provides a way to
organizes all of your customers’ information in different functionalities; also their EPR R3
software can fit into an entire company’s business processes.

          According to Wikipedia, “In 1976, SAP GmbH founded, and moved its headquarters the
following year to Walldorf.” “GmbH” is a German term that means – an entity with limited
liability. The SAP website states that, in August 1988 “SAP transforms from a private, limited-
liability company into the publicly traded SAP AG”, the AG is short for Aktiengesellschaft
which in German means – Corporation. Shares of the company’s stock were publicly traded in
October of that year. 1.2 million shares were listed on the Frankfurt and Stuttgart stock
exchanges.

        The rest of the “story” of SAP is just about expansion. By 1989, SAP AG has offices in
15 countries. In 1990, the re-unification of Germany opens up a huge untapped territory for SAP
located within the same country as the headquarters. In 1992, SAP celebrates its 20 year
anniversary and it opens up SAP R/3 to the general public. Under the SAP History on the SAP
website it states, by 1992 “in total revenue SAP is now generating nearly 50% of it outside of
Germany”. That same year, SAP opened up the R/3 software to independent consulting firms
calling them ‘Business Partners”, or “Logo Partners”. These consulting firms, for a license fee –
similar to a franchise – could now become resellers of the SAP software and assist customers
with implementing SAP R/3.
         As SAP expanded it considered its employees in regards to its facilities – which were
built large with exercise locations; increases in pay, benefits and vacation time. By 1996, SAP
was named “Business of the Year” for the third time by “the European Business Journalists
Association”, according to the SAP website.

       In 1997, SAP celebrates its 25th anniversary with sales exceeding 3.7 billion deutsch
marks. That would have been equivalent to 1.8 billion dollars at the time, although in 2002 the
deutsch mark was replaced by the euro. SAP showed, by way of a quarter of a century of
successful operations, that business processes and software can be produced in a standard way
throughout and within industry regions. R/3 with its client-server structure allowed customers an
economical and adaptable solution to their business software needs.

       Today, SAP claims to have performed more than 100,600 SAP installations. R/3 services
more than 25 standard industries the program is used in more than 120 countries and according
to Wikipedia, SAP is “serving more than 41,200 companies”.




        As the world's leading provider of business software, SAP delivers products and services
that help accelerate business innovation for its customers. SAP believes that doing so will
unleash growth and create significant new value – for its customers, SAP, and ultimately, entire
industries and the economy at large. SAP lists more than 100,000 customers in more than 120
countries, and 74% of the fortune 500 companies run SAP software – from distinct solutions
addressing the needs of small businesses and midsize companies to suite offerings for global
organizations.
                      ERP vendor license revenue share, 2006




                             Strategy for Future Growth
        Our customer base includes many large global enterprises as well as midsize companies.
Such global companies use the SAP portfolio to automate their business transactions, enabling
better management and governance. In our traditional core business, we seek to win a greater
share of our existing customers' IT budget. We also aim to win new customers, for instance,
companies that have been using competitor or custom software.

       Our solutions for industries are crucial for the strength of our product portfolio. In 2009,
we focused on strategic industries with exceptional growth potential, including, for example,
banking, retail, utilities, and the public sector. Additionally, we introduced SAP solutions for
sustainability focused on tackling energy consumption, greenhouse gas emissions, product
safety, healthcare, and sustainability performance management.

Solutions to address the needs of business users remain a central element of our strategy for
growth. In 2009, we focused efforts on further integrating products from our acquisition of
Business Objects into our solutions portfolio.

        The SAP Business ByDesign solution is designed to open up a new segment of the global
market for us, smaller businesses with between 100 and 500 employees. They have distinctly
different software needs: Getting their new IT solution running quickly, at minimum risk and
predictable cost, is often more important for these customers than specific functional depth.
Many such companies do not believe that their needs can be met by traditional software offerings
or by the available on-demand solutions.

    SAP’s strategy is to continue to increase profitability as well as revenues in software and
software-related services which encompasses software, support and subscription and other
software related service revenues. With more than 100,000 customers, SAP recognizes great
opportunities to sell new products, add-on business applications, and additional user licenses.
SAP plans to realize its full growth potential through:

   1. Organic Growth
      SAP remains dedicated to driving growth through organic development of its own
      product portfolio, spending €1.6 billion on R&D in 2009. The focus being on rapid
      innovation and speed to market.
   2. Co-Innovation
      SAP is expanding its partner ecosystem to support solutions development and enterprise
      services based on the business process platform, and to leverage sales forces to accelerate
      innovation and to address different market and customer segments.
   3. Strategic Acquisitions
      SAP’s growth strategy also involves strategic acquisitions that add to its broad solution
      offerings within and across industries by gaining specific technologies and capabilities
      that meet the needs of its customers
                              The SAP Solution Portfolio
         SAP has long been a pioneer in the enterprise applications market, helping organizations
of all sizes automate and enhance operations and improve their business performance. As a
separate company, Business objects was a leader in the business intelligence market, helping
organizations make smarter decisions and shape better strategies. Combined, software from SAP
and Business objects can help you stay a crucial step ahead of the competition. The SAP
portfolio of business software and enterprise applications, including the SAP Businessobjects
portfolio, has the potential to empower every aspect of your business. You can gain the foresight
you need to identify new opportunities along with the agility to act on them immediately. The
software can help you pinpoint inefficiencies in your business and turn them into competitive
advantages. The SAP portfolio, including the SAP Businessobjects portfolio, provides the
following solutions to help companies of all sizes improve their business and it performance.

SAP Business Suite software is a set of modular applications that provides support for end-to-
end business processes, including finance, human resources, and logistics. in addition, it delivers
made-to-measure industry port folios tailored to the needs of companies active in those
industries. SAP Business suite enables you to optimize and execute your business and it
strategies, while reducing it costs. its core applications, and its industry-specific solutions, are
powered by the SAP NetWeaver technology platform. This means SAP Business suite increases
your flexibility to address business change, and can be leveraged in combination with non-SAP
software.

The SAP NetWeaver technology platform facilitates the implementation, integration, and
management of business processes in heterogeneous environments comprising SAP and non-
SAP applications. it helps you evolve your existing infrastructure into a more cost-effective
platform to improve efficiency, insight, and flexibility. As a result, your IT organization can keep
mission-critical business processes available, scalable, and reliable throughout their lifecycle.

The SAP BusinessObjects portfolio helps you address compliance and business risks, while
closing the gap between strategy and execution. SAP Businessobjects solutions focus on four key
areas: business intelligence, enterprise performance management, information management, and
governance, risk, and compliance. They help you turn insight into strategy, and strategy into
operational decisions ready for execution.

SAP solutions for small businesses and midsize companies are designed to meet the unique
and changing needs of growing organizations. With SAP solutions for small businesses and
midsize companies, you can enjoy the same level of insight into business performance and
operations as large corporations – helping you streamline processes and increase your market
competitiveness.
SAP Business all-in-one solutions meet the needs of mid-size companies aiming to enhance their
operational excellence, business agility, and customer awareness. The solutions support best
practices for companies active in a wide range of industries and are available from qualified
partners around the world.

In addition, SAP offers on-demand software tailored to the needs of midsize companies – the
SAP Business Bydesign solution.
You can leverage SAP software functionality through the comprehensive business process
outsourcing (BPO) services offered by selected providers. SAP works hand in hand with
participating partners to integrate in-house and outsourced processes and optimally leverage SAP
software functionality.

                                   Features & Functions
SAP ERP redefines enterprise resource planning – delivering role-based access to crucial data,
applications, and analytical tools. With SAP ERP, you can efficiently deal with business
challenges in the following areas:
    End-user service delivery
       Ensure that your employees can readily access the critical data, applications, and
       analytical tools they need to perform all their job functions efficiently and effectively –
       while supporting a shared-services model for human resources, finance, and other key
       processes. SAP ERP offers role-based access and self-services. Plus, mobile applications
       from SAP enable employees in the field to report time and expenses offline.
    SAP ERP Financials
       Ensure compliance and predictability of business performance – so your organization can
       gain a deeper financial insight across the enterprise and tighten control of finances. SAP
       ERP Financials automates financial and management accounting and financial supply
       chain management. The solution also provides rigorous support for corporate-governance
       mandates such as Basel II and Sarbanes-Oxley.
    SAP ERP Human Capital Management
       Optimize your HR processes with a complete, integrated, and global human capital
       management (HCM) solution. SAP ERP provides this HCM solution for organizations of
       all sizes and in all industries. You can maximize the potential of your workforce, while
       supporting innovation, growth, and flexibility. The SAP ERP HCM solution automates
       talent management, core HR processes, and workforce deployment – enabling increased
       efficiency and better compliance with changing global and local regulations.
    SAP ERP Operations
       Manage end-to-end procurement and logistics business processes for complete business
       cycles from self-service requisitioning to flexible invoicing and payment – optimizing the
       flow of materials. SAP ERP Operations also helps discrete and process manufacturers
       manage the entire life cycle of product development and manufacturing. The solution
       automates the entire manufacturing process and reduces costs by controlling and adapting
       the manufacturing process in real time – and increases customer satisfaction by delivering
       higher-quality products.
    SAP ERP Corporate Services
       Helps organizations manage their most cost-intensive corporate functions by supporting
       and streamlining administrative processes in the areas of real estate; enterprise assets;
       project portfolios; corporate travel; environment, health, and safety compliance; quality;
       and global trade services. SAP ERP Corporate Services is a complete and integrated
       solution that maximizes transparency and control, while reducing financial and
       environmental risks and enhancing safety of employees.
    Performance management
       Support the entire life cycle of performance management, delivering real-time,
       personalized measurements and metrics to improve business insight and decision making.
       SAP ERP supports financial analytics, operations analytics, and workforce analytics, as
       well as consolidated financial and statutory reporting; planning, budgeting, and
       forecasting, strategy management and scorecards, and risk management.




In 2009, we extended our solution portfolio focusing primarily on increasing integration between
product lines to help our customers close the gap between strategy and execution. Working with
our customers and partners, we created new capabilities in all core areas of our solutions
portfolio: enterprise applications and industry solutions in SAP Business Suite, solutions for
small businesses and midsize companies, solutions addressing the needs of business users, and
the SAP NetWeaver technology platform. We also expanded our service offerings.

                                 Components & Tools

SAP NetWeaver includes a comprehensive set of components and tools.
Components
   SAP NetWeaver Application Server – Supports platform-independent Web services,
     business applications, and standards-based development, enabling you to leverage
     existing technology assets for Web-services-oriented solutions
   SAP NetWeaver Business Warehouse – Enables you to integrate data from across the
     enterprise and transform it into practical, timely business information to drive sound
     decision making
   SAP NetWeaver Business Process Management – Provides tools to help you model,
     execute, and monitor business processes based on a single, consistent process model
   SAP NetWeaver Business Rules Management – Allows you to create and maintain
     business rules to ensure that processes conform to business policies.
   SAP NetWeaver Process Integration – Delivers SOA-based technology that supports
     process-centric integration across the extended value chain
   SAP NetWeaver Master Data Management – Ensures cross-system data consistency
     and helps integrate business processes across the extended value chain
   SAP NetWeaver Mobile – Provides a "future-proof" mobile runtime environment based
     on open and flexible technology standards and a powerful development environment for
     building integrated mobile solutions with native or browser-based user interfaces
   SAP NetWeaver Portal – Unifies critical information and applications to give users
     role-based views that span the enterprise, enabling you to take full advantage of your
     information resources
   SAP Auto-ID Infrastructure – Gives you all the capabilities you need to integrate all
     automated sensing devices – including RFID readers and printers, Bluetooth devices,
     embedded systems, and bar-code devices
       SAP NetWeaver Identity Management – Addresses access and provisioning issues
        facing a typical enterprise, creates a new opportunity for integrating business processes,
        and helps you to integrate systems in a heterogeneous IT environment
       SAP NetWeaver Information Lifecycle Management – Allows you to archive data in a
        readily accessible format according to regulatory retention rules that you define


Tools
     Adaptive Computing Controller – Provides a central point of control for assigning
      computing resources and optimizing their use
   SAP NetWeaver Composition Environment – Provides a robust environment for
      design, deployment, and running of composite applications that comply with a service-
      oriented architecture
   SAP NetWeaver Developer Studio – Offers a convenient user interface and rich
      functionality for developing J2EE applications
   SAP NetWeaver Visual Composer – Simplifies the creation of portal content and
      analytics applications, enabling business analysts to build or customize applications using
      a visual user interface rather than manual coding
   SAP Solution Manager – Facilitates technical support for distributed systems with
      functionality that covers all key aspects of solution deployment, operation, and
      continuous improvement
Applications
   SAP NetWeaver Enterprise Search – Provides a simple and secure gateway to
      enterprise objects and transactions
   Duet – Enables seamless access to SAP business processes and data via Microsoft Office
   Alloy – Simplifies interaction with people, processes, and information by providing
      intuitive access to SAP software and information via the familiar IBM Lotus Notes
   SAP Central Process Scheduling application by Redwood – Helps companies manage,
      monitor, and execute business-critical processes from a central location by delivering
      adaptive, real-time, event-driven job scheduling and process-automation capabilities
      across distributed and heterogeneous platforms. Designed to integrate process automation
      for non-SAP and SAP applications, such as SAP Solution Manager, SAP Central Process
      Scheduling by Redwood provides a central point of control for all processing.
   SAP Enterprise Modeling applications by IDS Scheer – Deliver Web-based
      components that support the process life cycle for business process design, analysis,
      optimization, and implementation



                                 Features & Functions
   SAP Customer Relationship Management (SAP CRM) includes features and functions that
support core business processes in the following areas:
       Marketing – Analyze, plan, develop, and execute all marketing activities through all
        customer interaction points. This central marketing platform empowers marketers with
        complete business insights – enabling you to make intelligent business decisions and to
        drive end-to-end marketing processes.
      Sales – Maintain focus on productive activity to acquire, grow, and retain profitable
       relationships with functionality for sales planning and forecasting, territories, accounts,
       contacts, activities, opportunities, quotations, orders, product configuration, pricing,
       billing, and contracts.
      Service – Reduce the cost of service while enhancing customer satisfaction with support
       for sales and marketing for service; service contract management; customer service and
       support; return and depot repair; field service management; warranty and claim
       management; installation and maintenance; parts logistics and finance; and service
       analytics. Call centers, channel service, and e-service provide multiple channels for
       service delivery.
      Partner channel management – Attain a more profitable and loyal indirect channel by
       managing partner relationships and empowering channel partners. Improve processes for
       partner recruitment, partner management, communications, channel marketing, channel
       forecasting, collaborative selling, partner order management, channel service, and
       analytics for partners and channel managers.
      Interaction center – Maximize customer loyalty, reduce costs, and boost revenue by
       transforming your interaction center into a strategic delivery channel for marketing, sales,
       and service efforts across all contact channels. Activities such as telemarketing, telesales,
       customer service, multifunctional shared service, and interaction center management are
       supported.
      Web channel – Increase sales and reduce transaction costs by turning the Internet into a
       valuable sales, marketing, and service channel for businesses and consumers. Increase
       profitability and reach new markets with functionality for e-marketing, e-commerce, e-
       service, and Web channel analytics. Deploy these capabilities directly against the SAP
       ERP application or with SAP CRM as a fully integrated customer channel.
      Business communications management – Improve contact center and communication-
       dependent business process effectiveness and reduce costs through SAP Business
       Communications Management – an all-software, IP-based communications solution,
       natively integrated with SAP CRM. Whether customers contact your company by phone,
       e-mail, chat, text message, or fax, SAP Business Communications Management routes
       the contact to the right person with the right skills, whether the person is in the office or
       working remotely – all without the need for costly, cumbersome hardware-based
       communications systems, significantly reducing total cost of ownership.
      Real-time offer management – Advanced recommendation engine that optimizes any
       decision-making process across all customer interaction channels, enabling you to take
       the most appropriate next action to enhance customer relationships and maximize your
       customers' lifetime value.

SAP CRM also supports several industry-specific processes with functionality designed to meet
the individual needs of diverse industry groups, for example:
     Trade promotion management – Empowers account and trade managers to improve
        control and visibility of the entire trade promotion process. The end-to-end solution
        enables managers to accurately plan, maximize profitability and increase brand presence
        with trade activities.
                           Business Intelligence Solutions
SAP Businessobjects Bi solutions include the following.

Crystal Reports Offerings
the most widely used reporting solutions in the world, the Crystal reports offerings allow you to
design, create, manage, and deliver personalized reports either over the web or embedded in
otherapplications. Because you can connect to virtually any data source, interactivity empowers
your business users to make actionable business decisions with minimal it overhead. Crystal
reports software is a best fit for SMes that have outgrown internally developed or
spreadsheet-based report ing. Crystal reports integrates fully with SAP Business one.

Xcelsius
Xcelsius software offers dynamic, customizable data visualization for viewing and analyzing all
your business data to make the best business decisions. It provides consolidated views of key
metrics, so you can answer your business questions at a glance. You can interact with your data
like never before and use your data to make informed decisions. Xcelsius is a best fit for SMes
that need interactive business dashboards and the ability to perform what-if scenario analysis for
more
informed decision making.

SAP BusinessObjects Edge BI Software
SAP Businessobjects edge Bi soft ware comprises comprehensive, versatile Bi applications that
provide unparalleled insight to manage your business. The software offers flexible reporting, ad
hoc analysis, dashboards, and visualization tools. Because it is built on a proven platform with
open architecture, SAP Businessobjects edge Bi software lets you leverage all of the data sources
and applications you already use to run your business. this software is best for mid size
companies that need scalable Bi capabilities and the ability to “start any where” from enter
prise reporting to dashboards to data mart implementation and to grow along
with expanding needs.




                                  Consulting Support:
        The consulting support will consist of a special team that will meet with the company’s
management team. The consulting team will give an expert opinion on what SAP should
implement in their module in order to make the company a more efficient operational company.
The ideas should support a tracking system for the customer’s information as they complete the
order. To cut down on cost the system should be fully functionally at all times with little
disruptions. Security risks are very abundant so encryption software should probably be
implemented in order to keep all unauthorized intrusion out of personal information.
Benefits of Consulting:
     Company cuts down on cost
      Company will run more successfully
      Company will be more quickly to respond to their customers

    The ERP will consist of support and help for the web based module. Since the module will be
online, technical support should be fairly easy to maintain. The technical support team will be
notified if the company is struggling with any software issues. The support team will work
wirelessly from a remote location to better the company from spending too much money in
technical support cost. Remote software will also be used in ordered to gain access to all servers
and computers within the company. Technical support is free for all common issues that come
about, for all other issues the company will be given option on subscription support. The
subscription price will run $600 for 6 months, $1000 for a year. In order to maintain the software
and covering cost the subscriptions will run fairly high. There should also be a technician on call
7 days a week 10 am to 10 pm ET. Since some of SAP’s offices are based out in California then
times might be affected within the technical support office hours.

    The consulting support fees should run 1000 dollars, to come up with ways to improve the
business process. This will make every bit of the company more efficient to provide for their
customers. Since bringing in high experts
on the implementation of the software,
the experts can identify all the cost that
can be cut throughout the company.
Wasted data input will be a thing of the
past, when the consultant finishes up on
the project. High output results should be
apparent when the module is developed.
Consultants are on call 7 days a week to
meet up with the company to provide
input. If the company feels the need to
get in contact with the consultant team,
they can email them at.
ConsultantTeam@(......).com. This will
be a great support tool for when the
consultant needs to be contacted ASAP.
Benefits of implemented software:
     Operations run efficiently
     Tracking system will track any customer’s orders
     Online sales are higher
     Database will be establish to gain knowledge of customer’s wants



                               Training for SAP’s ERP:

       Training will need to be a must when dealing with the software. HR manager will be
providing the training to its employees for SAP, they will need to know how to deal with
maintenance issues and know how the program works. The consultant team will be on hand to
assist in training for the software. As stated before all consultants have a high knowledge of what
to expect and what to overcome when dealing with the ERP. Handbooks will be given out to
guide the employees through the training. Meetings will consist of employee going over power
points and other visual presentations.
         Employees will learn how to use the program in the situation where the need for
configuration is relevant. Configuration might be the customer’s name in changing the field to a
customer’s ID number, fewer issues with security. Another example of configuration is the
receipt or order number. The need for altercation might be a good thing in certain situation.
Employees must know how to update the fields in a timely manner so production doesn’t suffer.
The plans for altercation might be under, delivery method, sales ordering, or even billing. Data
management software will implement in the final product to make such tasks are easier for the
employees.

        There will also be training on
how to access the servers to obtain all
the data collected. There will be server
for each task on hand, for less
confusion and more room to expand
for customers. After the ERP is
implemented there will be a virtual
environment for employees to interact
with to get a good indication of the
software. Online-test will be given to
make sure all employees have
knowledge on how to use the program. Requirements in order to pass, is 80%. If not reached that
goal, employees will have to take the test over until passed.
Training will cover:

      Pre Sales
      Sales Ordering
      Inventory
      Delivery
      Billing
      Payments




                              Current Business Process:
        The main business process for the final ERP product is going to rely on the pre sales,
sales ordering, inventory, delivery, billing, and payments to run a business operational with
fewer flaws. This will be based off the accounting area of the business.
         The process of data mining will be crucial. All the customers that order the product will
need some kind of ordering number for reference. The sale will be imputed into the data bank for
at least 2 years before deleting it self-out of the memory bank. The ERP will have a way to set a
high priority onto the order if needed.

Pre-sales will consist of a catalog of the product that the customer wants to order. A special
order item can be accessed through the pre order sales. If the company does not have the product
in stock, a fee will be included with the sale.
Sales ordering will have fields to put in the quantity of the product, what type of product the
customer is ordering, and rather if the product is in stock or not.
Inventory will have its own area for employees to order equipment through their supplier. This
will keep the inventory organized and well put together in order to keep everyone aware of
products being in stock.
Delivering will have several options to choose from when deciding on how and when the
customer will receive the product.
Billing will consist of an invoice for the product that was recently purchased. An email will
notify the customer of what they actually did purchase through the company.
Payments will be processed through the program to identify what the customer paid with. The
software will communicate with the
bank to make sure all funds are there
and that the customer can receive the
product with no hesitation.

         A general ledger will be
implemented to make sure the
customer will receive the product
ordered. This part of the software
will use the payments of every
customer that has ordered through
the company. Accounts payable will
tell the company that the funds have
not been received, and the debt will
need to be paid before the ordered
goes through. Accounts receivable
will show the customer did pay, and
the order will go in as expected. The
software will have a manager’s side
where management can keep an eye
on things and update any fields
necessary to obtain vital information on the customer. The ERP will give access to managers that
need to update the employee’s status and pay. This will also give the management team an
opportunity to order any supplies needed and keep a track on items being special made for the
customer. In order to keep track on advertising and selling technique, there will be the ability to
use a budget diagram for what needs to be advertised. There’s also a plant and equipment
monitor, to share maintenance fees and bill pay for the company’s buildings. This ERP will also
use any other accounting information that the company will need to improve goods and services
for its customers.

                                Reporting Applications
       Although SAP ERP offers a strong native reporting tool, BI Accelerator, the acquisition
of Business Objects in 2007 thrust SAP to the forefront of ERP reporting capabilities. Since the
purchase of Business Objects, SAP holds the number-one position in business intelligence with
20.4% market share.

    Current SAP reporting tools offered include popular products such as Deski, Webi and
Crystal Reports-a suite of proven, easy to use report designer and generation applications.
Integrated reporting modules like Crystal, offer the following advantages and capabilities:



      Rapid report development via the intuitive design interface
      Transform data from roughly any data source-including XML, relational, ODBC and
       enterprise-into interactive, powerful content.
      Include stunning graphics and visualizations in your reports. The most recent versions of
       these tools include Flash authoring components.
      Programmatically export the reports into generally used formats like .pdf, .doc, .xls, .html
       and .rtf
      Control end user report interaction, creation, and modification at runtime.


    Business Objects Desktop Intelligence, better known as Deski, is a high functioning,
extremely versatile software package that allows you great flexibility in query construction,
analysis and report presentation. A key component, the Query Panel, allows the SAP user to
directly query the database using SQL. This offers immediate results and previews before report
development. Additionally, Deski offers the ability to distribute reports across the enterprise
allowing for a more efficiently managed a central repository.

    The compliment to Desktop Intelligence, Web Intelligence (Webi) offers report generation
and viewing to a variety of users. From improving corporate decision making to sharing
information with customers, suppliers, and partners, SAP Business Objects Web Intelligence
empowers users with self-service information access and interactivity, while delivering:

      Powerful, online and offline ad hoc query and reporting
      Integrated and trusted analysis for all users
      A tool built upon a complete, trusted, and agile BI platform

    The built-in reporting agent, BI Accelerator, is tuned to generate the most common reports
including General ledger, Fixed Assets, Cost Element Accounting, Cost Center Accounting,
Internal Orders, and Profitability Analysis.
Both Desktop Intelligence and Web Intelligence are packaged and will be delivered in the
scalable, SAP Business Objects Enterprise.

                                     User Friendliness
        A complete set of system and module level tutorials for SAP R/3 are available and
delivered online via the SAP customer support site-the primary delivery point for documentation,
training and supplemental materials. This help portal, called “eLearning” offers general to
detailed module and function specific information. Aside for the external sources, a “help”
function is part of the SAP ERP module user interface and contains all technical and tutorial
documentation.

        According to Info Tech “E-learning courses include highly effective instructional
elements and simulations based on authentic situations. By completing these courses, users gain
a solid understanding of how to navigate SAP solutions and how SAP solutions can support their
role-specific business processes and individual objectives – as well as your overall corporate
strategy”.

Specific documentation and training will be available for the following, depending on the
purchased modules:

      Financial Accounting (FI)
      Controlling (CO)
      Asset Management (AM)
      Project System (PS)
      Workflow (WF)
      Industry Solutions (IS)
      Human Resources (HR)
      Plant Maintenance (PM)
      Materials Management (MM)
      Quality Management (QM)
      Production Planning (PP)
      Sales and Distribution (SD)




   System, database and security administration documentation are provided via the same
method as the aforementioned tutorials. In addition to formal training courses, self-help guides
and eLearning opportunities, SAP offers specific certification levels for technical administrators
and business users.

    Certification is offered at two levels, associate and professional. The former represents a
basic understanding of SAP ERP principles and concepts. The latter or (professional level)
represents proven SAP ERP project experience. Within the two levels of certifications,
customers can select Application, Technical or Development tracks.

              Cost of Maintenance Fees and Software Licenses

       Depending on project scope, pricing from SAP Business One partners can start as low as
$20,000* for five SAP Business One users, including software licensing and implementation.
With our ByDesign beginning at $149 per user per month; subscription-based pricing (starting at
25 users). The all-in-one is an al a cart software experience. The factors that influence the cost
are modules, user licenses, and company metrics.

                                      Software Licenses
SAP’s standard licensing model comprises two fundamental elements: software licenses and
associated maintenance and support services. The structure of SAP software licenses is intended
to maximize these inherent business benefits by providing package licenses and named user
licenses.

                                        Package Licenses
Package licenses entitle you to use the precise set of software functionality (the content of the
package) that you need to support your company’s processes. The price of a package license is
based on key business metrics that reflect your use of that functionality. SAP determined these
metrics in close collaboration with customers in order to make sure they reflect a business’s real
world requirements. examples include the number of orders processed, number of contracts
tracked, gross written premiums, or patients treated. As your business grows, you can scale the
functionality as your requirements change

Named User Licenses
in addition to package licenses, you require a named user license for each user who will access
the licensed functionality. A named user is an employee of your organization or one of its
affiliates or a business partner who is authorized to access the licensed SAP software directly or
indirectly. One major benefit of the SAP named user licenses is that they can be valid for
multiple package licenses. this means that even if your employees handle complex business
processes involving a wide range of SAP functionality, you require only one named user license
per employee. what’s more, when you introduce new packages, existing named users usually
have the right to access the associated functionality. How your employees work with an SAP
solution will vary depending on their tasks and roles within your organization. to reflect this,
SAP offers different categories of named user licenses. they include “SAP Professional” for
users fulfilling operational-related roles supported by the software and “SAP employee,” which
includes employee self-services.
                             Maintenance and Support
        In addition to your software license, you want to benefit from new and improved
functionality for your business. And you want to make sure that your solution delivers maximum
business value during ongoing operations. No problem. SAP offers comprehensive maintenance
and support services designed specifically to meet these requirements, which are available for
most licensed SAP software. A maintenance contract entitles you to access the SAP support
infrastructure and to receive software corrections and new releases of the software licensed.
Besides the SAP standard support option, SAP enterprise support services comprise the premier
maintenance and support offering from SAP. This offering provides you with:
• Continuous improvement and innovation of your software through enhancement and support
packages
• A global support infrastructure supplying streamlined support for implementation, deployment,
and improvement of SAP software via the SAP solution Manager Application management
solution
• Mission-critical support that includes a 24x7 advisory channel, quality checks, and software
analysis
• Methodologies, blueprint tools, and education plus participation in various communities
promoted by SAP

                                 Maintenance Phases
        Maintenance for SAP software begins when the relevant application is released. There
are three distinct maintenance phases for most SAP software products: mainstream, extended,
and customer-specific maintenance (see the table below). The current maintenance phase for a
particular product depends on when the product was released, not on the underlying software
license. The maintenance phases outlined above apply to SAP Business suite software and to the
SAP NetWeaver technology platform. Different maintenance phases may apply for the SAP
BusinessObjects portfolio.

                    Calculation of Annual Maintenance Fee
     For maintenance and support contracts, the annual maintenance fee is calculated as a
percentage of the software contract value, which is the total value of all package and named user
licenses minus applicable discounts. The annual fee is due from the first month after delivery and
is to be paid in advance.




   Ability to Integrate Finance and Accounting Module with other
                            ERP Modules.
          SAP ERP consists of several core modules including: Analytics, Financials, Human
  Capital Management, Procurement and Logistics, Product Development and Manufacturing,
 Sales and Service, and Corporate Services. Within these modules are specific functional areas
such as Financial Accounting, which directly integrate to the overall SAP ERP system and other
  ERP modules. The design concept of SAP ERP allows multiple modules to share a common
        data source. In short, integration is built-in with limited complex configuration.
       Concerning the integration of the Financials module and Sales and Marketing module,
one main point is Automatic Account Assignment, which matches the appropriate account in
Financials to the process in Sales and Marketing, thereby reducing the possibility for
typographical errors or omissions. The account assignment is determined based on configured
rules.

       A similar concept known as Automatic Account Determination is used in the integration
between Production/Manufacturing modules and Financials. The influencing factors in
determining the appropriate accounts include an evaluation of the Chart of accounts and
company code.

       Human resources modules or Human Capital Management integrates with Financials
through a variety of points including:

      Personal expenses of employees can be posted to Financial Management (FM) accounts
       by defining a funds center.
      A breakdown of expenses corresponding to employee tasks. The percentage of an
       employee workload or task can be assigned to specific accounts through the definition of
       org units.
       Assign separate salary elements, such as Leave, Overtime, and Availability for Duty (on
       call) through FM.
      Most common, payroll expenses are directly linked to Financials and Human Resource
       modules.
    Aside from SAP product integration, a common scenario involves the connection between a
Kronos Workforce environment and SAP ERP. With the use of Kronos connection tools and
combined with the use of standardized Web Services, these features make integration efforts
simpler and reduce the time it takes IT to give users access to shared data between systems. In
effect, using an integrated SAP-Kronos solution, there becomes only a single source of
information to maintain.

    Through the SAP Integration Repository, web services function to expose a variety of
financial read-only information to web based users and applications. These components are also
used to communicate with other web services (the primary purpose of web services).




                                        Conclusion

        Created in 1972 the program known as SAP created by former IBM employees has
branched from five employees to over 80,000 making them the third-largest independent
software creator in the world. While SAP is one of the three major ERP vendors they are several
benefits of consulting that would help any company looking to cut down on costs as well as run
more successfully. Since customers are what drive businesses to success with SAP, companies
will be quicker to respond to their customers’ needs with online technical support. Systems
Applications and Products was created to provide interaction between the customers and the
common corporate database with a diverse array of applications. SAP products are now used by
corporations such as Microsoft and IBM to help run their businesses by using the latest
comprehensive Web interface which utilizes their latest R/3 system.
        The R/3 system provides customers with the options of archiving documents, managing
assets as well as financial and cost accounting but more importantly it helps production
operations and materials. If a company wants to become more efficient they will meet with a
consulting support group in which a special team will meet with the company’s management
team to help the company by implementing SAP where needed to help things run more
efficiently. The consulting team will then help the employees of the company by giving them
hands on training which includes pre-sales, sales ordering, inventory, delivery, billing and
payments. By utilizing SAP the current business process will be shaken up and through data
mining customers will have a more efficient process when buying products.
        By helping the customers out in the long run it’ll help the companies using SAP become
more established which will in return help keep the image that SAP has maintained for so long.
With SAP ERP offering such a strong native reporting tool for reporting applications known as
the BI Accelerator, which holds the highest position in business intelligence, it will help
transform any company using it. The reporting tools which include Deski, Webi and Crystal
Reports, almost everything that the company needs customized can be re-arranged to meet the
customer’s needs end-to-end. Transforming data of almost any sort as well as a completely new
user interface which will include graphics and visualizations for reports will help increase
efficiency throughout the company.
        Last but not least is the user friendliness in which E-learning courses for everything that
is offered to help the employees gain the experience needed to assistance in real-time situations.
Currently many companies such as Best Buy provide E-learning exams to their employees to
help further knowledge the employee so when the time comes to demonstrate his or her
knowledge they will be prepared. For other companies certifications are offered at two levels,
associate and professional which proves the understanding of SAP ERP principles and concepts.
Any company willing to work with SAP ERP will be set for a revamped customer experience as
well as a pathway to success.
       As shown above choosing SAP as your supplier of ERP software would not only
streamline your operations but put your company on the cutting edge of technologies. SAP
would gladly provide you with any additional information if requested and hopes that your ERP
decision leads you back to SAP.
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