Docstoc

Customer Experience Solutions Makes Banking Easy

Document Sample
Customer Experience Solutions Makes Banking Easy Powered By Docstoc
					                             Customer Experience Solutions Makes Banking Easy




Despite the increase in its prominence, mobile commerce is always not as seamless it appears to be. Rather,
84 percent of the mobile consumers have witnessed the struggles that averted them from finishing their
online transactions. Hence, certain negative experiences are time-wasting for consumers that are busy and
always on the go. In the banking sector, the access to mobile and online banking is on the rise on the
consumer demand list. This holds true especially for the Millennial, the biggest generation since the Baby
Boomers. Hence, it has become increasingly essential for banks to invest in technology in order to make sure
that the online customer experience they offer is at par with the other customized services that are offered
in-branch.


By deploying a banking customer experience, strategy banks are able to correct website errors and glitches
that might come in the way of consumer satisfaction and influence the company’s bottom line. Enhancing
customer experience enhances banks to refine their web presence and remain competitive in an otherwise
saturated market. By offering a sound online experience to its consumers' banks and other financial firms
attain a competitive edge over other market players. The leading banks and firms have invested in efficient
customer experience solutions.


Eminent solution providers of customer experience solutions have made banking simple and user friendly for
their consumers by offering an intuitive experience. The solutions assist banks and other credit card issuers in
activation, consumer acquisition, cross-selling and up-selling of products. They also help insurance and bank
companies in consumer support services. The solution offers features such as Fraud Alert App that detects
unusual activities on a credit card, help to solve related concerns, and makes the consumer alert on their
mobile devices in simple steps. For instance, the solution is capable of helping any credit card issuer to
minimize the amount of voice calls simultaneously maximizing the volume of online transactions over 600
percent. Some of the innovative services offered by banking customer experience solutions include the
following:


·    Fraud Alert
·    Late Payment
·    Mortgage Refinancing
·    Rewards Program
·    Customer Service
However, it is essential to look what the banking customer experience application comprises of. Leading
service providers offer applications that are delivered as a cloud-based service and it consists of quick
implementation, one or more than one channel, and integration with the back-end databases and offers
ongoing assistance from the managed services.


Related Links: predicting customer interactions, customer analytics

				
DOCUMENT INFO
Description: Despite the increase in its prominence, mobile commerce is always not as seamless it it appears to be. Rather, 84 percent of the mobile consumers have witnessed the struggles that averted them from finishing their online transactions. Hence, certain negative experiences are time-wasting for consumers that are busy and always on the go.