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					A Project Study Report Undertaken at

“Study of Employees Satisfaction in Saras Dairy”
Submitted in Partial Fulfillment for the “Award of the Degree” Masters OF Business Administration BHAGWANT UNIVERSITY

Submitted by: Amit Kumar Manchandia M.B.A II- yr

Submitted to: Dr. S.S. Chouhan Head Of Dept. Bhagwant University

2008-2010

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PREFACE

The objective behind MBA programme is to provide the practical aspect of organization working & environment. This study helps to visualize & realize about the congruency between the theoretical learning in the premises of college & the actual practices of management & working behind followed in the organization I chose Ajmer Dairy as a platform to apply my skills. I opted for a HUMAN RESOURCE Project, as the manpower is most important for a firm to produce. My project is to study and analysis ― Job & Employees satisfaction in Ajmer Dairy. HUMAN RESOURCE is one of the most important functions in business. It is the discipline required to understand employees needs and the benefits they seek. No study can be termed complete if there is no practical experience. Hence need for training has become a real necessity. The training aims to prepare students through a process of practical experience. Practical exposure no doubt has contributed a significant amount of knowledge to me along with real life experience and was an ideal combination of academic knowledge and practical experience.

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ACKNOWLEDGEMENT
I express my sincere thanks to Mr. Himmat Singh Rathore (Company Guide, Deputy Manager, Human Resource, Saras Dairy, Ajmer [AZDUSS Ltd., Ajmer]), Mr. Digvijay Singh (Administrator Officer), for their support and cooperation. They provided me their valuable help and guidance for completion of this report. They provided me all the necessary information required to create this report. It was due to their effort that the report has been successfully completed on time. I am thankful to the Process team and Packaging team members also there continuous support, stimulating suggestions and helping me all the time during my project. I am highly grateful to the management at AZDUSS Ltd., Ajmer for giving me this opportunity to work on this project and in this process harness myself with the huge learning on all aspects from the study job and Employees Satisfaction level at AZDUSS Ltd., Ajmer to the wide understanding of Milk Industry as a whole. I am thankful to the other Employees at AZDUSS Ltd., Ajmer for providing me all the information and help I required for the completion of this project. Last but not the least I want to thanks my, Bhagwant University, Ajmer that provided me this opportunity to interact so closely with this organization.

Amit Kumar Manchandia

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EXECUTIVE SUMMARY
In this section I present the summary of targets achieved by me and the tasks performed by me during the SIP. This Summary contains details of tasks done by me from 08 June 2009 to 24th July 2009. Ajmer Zila Dugdh Utpadak Sahakari Sangh Ltd., Ajmer (AZDUSS Ltd., Ajmer) is a cooperative organization registered under Cooperative Act with Registrar of Cooperative, Government of Rajasthan. It was established in the year 1972 to implement dairy development activities in the Ajmer district, under Operation Flood Program. The milk union is managed through the elected board. All the policy decisions are taken by the Board of Directors and implemented through Managing Director. The Ajmer plant of Saras (AZDUSS Ltd., Ajmer) has been certified under internationally accepted quality and food safety management systems in accordance with ISO 9001-2000 with HACCP. Saras Dairy, Ajmer (AZDUSS Ltd., Ajmer) has important involvement in the field of milk collection and marketing and maintains the quality of milk products. That is why Saras Dairy, Ajmer (AZDUSS Ltd., Ajmer) has achieved important position in northern India.

Tasks
1. To conduct Survey of 10 people to know their opinion about Saras and their Management.. 2. To organize plant visit people to make them aware of Saras products and quality. 3. To interview people of the HR and other departments to know their satisfaction level. 4. Interviewed with the managing director of AZDUSS ltd., Ajmer. 5. The main purpose of the summer internship program is to have the practical knowledge that how company works and by what are the relations superiors have with their subordinates, and also high level to lower level. 6. Collected secondary data from various departments to get complete knowledge about Saras Collected very significant data. 7. Completed final report As part of the BHAGWANT UNIVERSITY curriculum.

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S.NO. 1. 2. 3. 4. 5. Certificate

CONTENTS

PAGE NO.

Preface Acknowledgement Executive Summary Chapter 1. – Introduction to Milk Industry The co-operative movement- operation flood. Dairy co-operative Organization chart. Chapter 2. – Introduction to AZDUSS Ltd. Aim Mission, Values Interview of managing director – AZDUSS Ltd. Activities of departments Dairy food safety standards.  Safety standard.  Pasteurization.  Milk brands.  Saras products. Chapter 3. – Human Resource Management. HR Activities Contract Employment My daily scheduled

1 2 4 5 9 10 11 12 15 17 17 18 18 20 21 22 23 24 25 26 26 27 27 27 27 28 29 30 31 32 33 33 33 33 33 34

6.

7.

8.

9.

Chapter 4. – Attitude. Features Methods. Types.  Job Involvement.  Organizational commitment.  Attitude survey.  Job satisfaction.  Creating job satisfaction.  Workers role in job satisfaction. Chapter 5. – Employee satisfaction. Importance of employee satisfaction. Factors influences to employee satisfaction.  Working environment.  Relationship with superiors.  Relationship with colleagues.  Motivation and recognition.  Salary

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      10.

Job security. Grievance handling. Performance appraisal. Management practices. Opportunity for development. Quality policy.

34 34 34 34 34 35 36 37 37 37 38 38 38 39 41 43 58 59 60 66

Chapter 6. – Research Methodology. Title of the Study. Duration of the Project. Objective of the Study. Types of Research / Method of conducting research. Scope of Study. Limitations of Study. Chapter 7. – SWOT Analysis. Chapter 8. - Fact and Findings Chapter 9.- Analysis and Interpretation Conclusion. Suggestion and Recommendation. Appendix.
Bibliography

11. 12. 13. 14. 15. 16. 17.

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 THE CO-OPERATIVE MOVEMENT-OPERATION FLOOD  DAIRY CO-OPERATIVE  ORGANIZATION CHART

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BROAD PROFILE OF DAIRY INDUSTRY
THE CO-OPERATIVE MOVEMENT: OPERATION FLOOD
The co-operative management in the milk sector has made considerable progress since inception of flood program in making increased quantity of milk available by paying remunerative prices for a vast majority of milk producers in the country. The operation flood programme of dairy development in the co-operative sector based on the Anand pattern. The National Dairy Development Board was created to promote, finance and support producer-owned and controlled organizations. NDDB’s programme and activities seek to strengthen farmer cooperative and supportive national policies that are favourable to the growth of such institutions.

ABOUT NDDB
PHILOSOPHY

Cooperation is the preferred form of enterprise, giving people control over the resources
they create through democratic self-governance.

Self-reliance is attained when people work togethe, have a financial stake, and both enjoy
the autonomy and accept the accountability for building and managing their own institutions.

Progressive evaluation of the society is possible only when development is directed by
those whom it seeks to benefit.

Technological

innovation and the constant search for the better ways to achieve our objectives is the best way to retain our leading position in a dynamic market. remain constant.

While our methods change to reflect changing conditions, our purpose and values must

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GENESIS: The National Dairy Development Board (NDDB) was founded to replace exploitation with empowerment, tradition with modernity, stagnation with growth, transforming dairying into an instrument for the development of India’s rural people. NDDB began its operations with the mission of making dairying a vehicle to a better future for millions of grassroots milk producers. The mission achieved thrust and direction with the launching of ―Operation Flood‖, a programme extending over 26 years and which is used World Bank loan to finance India’s emergence as the world’s largest milk producing nation. Operation flood’s third phase was completed in 1996 and has to its credit a number of significant achievement. As on March 2001, india’s 96000 dairy cooperative integrated through a three tier cooperative structure — ―The Anand Pattern‖, owned by more than 10 million farmer, procure an average of 17 million liters of milk everyday. The milk is processed and marketed by 170 milk producers cooperative union which ,in turn own 15 state cooperative milk marketing federation.

CONSTITUTION Operation Flood—I was launched in 1970 with assistance from the World Programme in the form of food aid of 1,26000 tones of skimmed milk powder and 42,000 tones of butter oil. The proceeds from the sales of these commodities were used in the development of 27 rural sheds in 10 states and setting up dairies in the hinterland and in four metropolitan cities of the country.

Operation Flood—II commenced in 1981 with the objective of building a national milk grid linking 136 rural milk sheds in 22 states and union territories with urban demand centers and creating infrastructure to support a viable dairy industry. This programme was implemented with a World Bank credit of US $ 150 million.

Operation Flood —III was carried out in 1985-86.Its objective was to consolidate the gains accured in the earlier phases. The main focus was on achieving financial viability of the milk unions/state federation. Significant achievement of Operation Flood—III programme include organizing 72000 dairy co-operative societies and 170 milk sheds into a membership of 9.3 million farmers in 22 states .

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DAIRY COOPERATIVES
Diary Cooperative account for the major shares of processed liquid milk marketed in the country. Milk is processed and marketed by 170 milk producers cooperative unions, which federate into 15 state cooperative milk marketing federations. The Dairy Board’s programme and activities seek to strengthen the functioning of Dairy cooperatives, as producer-owned and controlled organizations. NDDB supports the development of dairy cooperatives by providing them financial assistance and technical expertise, ensuring a better future for India’s farmers. Over the years, brand created by cooperative have became synonymous with quality and value. Brands like Amul (GCMMF) , Vijaya (AP) , Verka (Punjab) , Saras (Rajasthan) , Nandini (Karnataka) are those that have earned customer confidence.. Some of the major Dairy cooperative federation include:-

Andhra Pradesh Dairy Development Cooperative Federation Ltd.(APDDCF) Bihar State Cooperative Milk Producer Federation Ltd.
ORGANIZATION:
The federation is a state level apex co-operative organization owned by its member union each of which , in turn is owned the dairy co-operative societies in its area of operation which are themselves owned by farmer member. The federation has a board of directors which has overall responsibility for the planning policies, financial resources mobilization and management, member and public relation as well as liaison with agencies of the state and central government, financing institutions etc. the federation has a chief executive designated as managing director. OBJECTIVES:



To carry out activities for promoting production, procurement, processing and marketing of milk & milk products for the economic development of animal husbandry/ farming community.

 Organize and provide technical inputs.  Erection of dairy, chilling plant, cattle feed plant for unions.  Study of problems of mutual interest of federation and milk unions.  Impart training and orientation to dairy cooperative members.  Advise, assist and guide milk unions.  Undertake audit and accounts supervision.
 Encourage fodder production etc.

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THE THREE TIER STRUCTURE:
The dairy co-operative movement operation is a three tier system wherein farmer members own dairy cooperative societies (DCS) which own district Milk producer union. The unions collectively own Rajasthan co-operative Dairy Federation (RCDF). Dairy co-operative Society. Milk Unions State Level

DAIRY CO-OPERATIVE SOCIETY: At the village level the functional unit is the Dairy Co-operative Societies (DCS) . It is managed by the farmers, elective representatives, who can only be producers. It provide input services to the milk producers. One is the secretary of the DCS and is controls milk collection and the accounts, anothe is the chairman of the society who defends the rights of the milk producers. The following activities take place at this level :-

Collection of milk from individual milk producers. Initial testing of milk for its composition . Payment to the milk producers on the basis of the quality of milk supplied. Monitor all the working of all the unions.
MILK UNIONS: It functions at the District level of state. The village societies are federated into a district union run by elected representative of the village societies. These are autonomous bodies. They decide the price of the product in their own by way of demand and supply in the market. Ajmer Zila Dugdh Utpadak Sahakari Sangh ltd. Is one of the milk union and thee are 18 more milk unions in overall Rajasthan. It has the following responsibilities :

 Development of village milk cooperative network . Procurement of milk from DCS. Processing and marketing milk. Selling of cattle feed and related inputs Promotion of cross breeding through AI and NS Promotion of fodder development and general support and Supervision of DCS.

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RAJASTHAN CO-OPERATIVE DAIRY FEDERATION:
Its function at the state level. It provides service and support to unions. The district unions are federated into a State Dairy Federation, which is managed by the elected representative of the District Unions, the federation takes all the major policy matter decision regarding It’s District Unions as State Level by Managing Director of RCDF. It is responsible for the following activities :

 Marketing within outside state.  Liaison with the government & NGO agency.  Mobilization of resources.  Coordinating and planning programmes / projects  Monitor all the working of the unions.
FEDERATION

UNION

UNION

UNION

DCS

DCS

DCS

DCS

DCS

DCS

DCS

DCS

DCS

DCS

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TECHNICAL INPUTS:
In the addition to provision of a regular and remunerative market for milk to farmers the dairy cooperative development programme also provides input and services for promoting animal health and production enhancement of milky animals. (a) ANIMAL HEALTH PROGRAMME(AH): Veterinary service like first aid, medical treatment and vaccinations are being provided to the members by milk unions.

First aid is provided at the village at DCS. Regular scheduled services are provided by the mobile units and at veterinary camps. Emergency services provide veterinary care at the farmer’s doorstep.
(b)CATTLE FEED Balanced cattle feed is being manufactured by four cattle feed plants viz. Ajmer, Bikaner, jodhpur & Nadbai. The milk unions make feed available to the farmers via village cooperative socities. The available range of cattle feed, high energy feed, calf starter and cattle feed supplements like– Urea Molasses Bricks and Mineral mixture.

AUTOMATION The milk collection and testing system at village DCS have been automated with the installation of Electronic Milk Tester( EMT) and Auto Milk Collection Station . At present 9555 EMT & AMCS are operational at DCS level. Milk reception, weighment and testing at dairy plants and chilling centres have been modernized with the installation of Automated Raw Milk Reception Dock (ARMRD).

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   

AIM, MISSION, VALUES INTERVIEW WITH MANAGING DIRECTOR ACTIVITIES OF DEPARTMENTS DAIRY FOOD SAFETY STANDARDS  SAFETY STANDARD  PASTEURIZATION  MILK BRANDS  SARAS PRODUCTS

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AJMER ZILA DUGDH UTPADAK SAHAKARI SANGH LIMITED (AZDUSS)

INTRODUCTION:
AZDUSS, popularly known as Ajmer Dairy, was established in the year 1972 with an initial capital of 25,000 lts. Per day as part of Operation flood programme. It was established by the National Dairy Development Board (NDDB) under the aegis of Rajasthan Co-operative Dairy Federation (RCDF), Jaipur. Presently, Ajmer dairy has a liquid milk handling capacity of more then 1 lakh liter per day. It has a raw milk storage capacity of 30000 liter per day and pasteurized milk storage capacity of 1,05000 LPD. Its ghee making capacity is 5 ton per day which gives an annual production of 300 ton per annum. In addition to this, it has 2 chilling centers at Beawer and Vijaynagar and 7 milk tankers that take care of transportation of milk. Ajmer Dairy’s organizational structure comprise of Managing Director at the apex. The second level of the organizational hierarchy comprise of Manager (Procurement and Input), Manger (plant) , Manager (MIS) , Purchase Manager, Stores Manger , HR Manger and Marketing Manager. The Manager (Procurement and Inputs), is further assisted by Project Officer looking after various wings such as farmers organization, Input, Training and Dairy project independently. They are further assisted by Assistant Project Officer and field staff under each wing. On other hand, the Plant Manager is assisted by a Deputy Manager (Production) , Deputy Manager (Quality) and Deputy Manager (Engineering). The Marketing Department is structured with an overall In-charge of liquid milk and products with an Assistant Manager and Field Staff under him.

MAIN AIMS:

 To provide good quality of milk to consumers at reasonable rates.  Availability of good quality of milk to consumers.  To provide reasonable price of milk to milk producers.  To contribute in country development.

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MISSION:

 To maintain the top position in the milk market. To provide maximum satisfaction to the consumers.

CORPORATE VALUES:
To produce and market, best quality milk products at reasonable prices to the consumer and in the contribution of complete development of the country.

TRAINING AND EXTENSION:
Eight milk unions viz… Ajmer, Bhilwara, Bikaner, Ganganagar, Jaipur, Jodhpur, Kota and Udaipur are operating centres whee training is provided for several area related to DCS operation for say DCS secretary, Management Committee members, AI workers, milk tester, and first aid worker, chairman orientation, dairy animal management and various refreshe courses.

BOARD OF MEMBERS IN ORGANIZATION:
Thee are overall eleven board members including the chairman. These members are elected from the various zones into which the Ajmer Dairy is divided, some of these are: NAME ZONE DESIGNATION SH. RAM CHANDRA CHOWDHARY AJMER CHAIRMAN SMT. SAMPATI DEVI SH.PRABHU SINGH

MASUDA RAMPURA

DIRECTOR DIRECTOR

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From the Managing Director ’s Desk:
The Managing Director of AZDUSS Ltd., Ajmer is Mr. Jeevan Prabhakar. His future plans and strategies for the betterment of the organization are: “To provide better milk procurement price along with technical input service to member producers & to procure maximum milk and to provide safe & good quality milk and milk products at competitive price to consumer. Thrust will be for better financial health of milk union”

Interview of the Managing Director of AZDUSS Ltd., Ajmer
I interviewed the Managing Director of the organization Mr. Jeevan Prabhakar on 10st July 2009. Here is the excerpt from the interview. Question 1: Do you inspect the plant regularly? Answer: Yes, I inspect the plant daily. Question 2: What do you observe while inspecting the plant and the office? Answer: House keeping, hygienic condition, people are at work place. Question 3: What is the cooperation level of your employees? Answer: Cooperative Question 4: What are your future plans and strategies? Answer: Strengthening milk procurement and milk marketing. Question 5: Do you organize events or seminars for your customers to make them aware about your products? Answer: Yes Question 6: Do you conduct staff meeting for smooth working and better coordination? Answer: Yes. Question 7: Does any conflict arise between your staff members? If yes, what do you do to resolve the conflict? Answer: Conducting joint meeting. Question 8: Do you provide training to your staff? Answer: Yes Question 9: What measures do you take to ensure smooth functioning of the organization? Answer: Discipline, timely payment and personal benefits of staff. Question 10: Who is responsible for setting prices of Saras products? Answer: R.C.D.F., state body and milk union.

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THE NAMES Of DAIRY PLANTS IN RAJASTHAN

Ajmer Dairy Plant Alwar Dairy Plant Barmer Dairy Plant Banswara Dairy Plant Bharatpur Dairy Plant Bhilwara Dairy Plant Bikaner Dairy Plant Churu Dairy Plant Hanumangarh Dairy Plant Jaipur Dairy Plant Jalore Dairy Plant Kota Dairy Plant Nagpur Dairy Plant Pali Dairy Plant Raniwara Dairy Plant Sikar Dairy Plant ShriGanganagar Dairy Plant Tonk Dairy Plant Udaipur Dairy Plant

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ACTIVITIES OF DEPARTMENTS
MARKETING
The marketing activities of the federation include providing support to the Milk Unions in milk and milk products within and outside the state. RCDF is presently marketing milk and milk products under SARAS brands.

 Fresh milk of different composition and long shelf life tetra pack milk is being marketed
in rural and urban areas. The federation is a major supplier of the tetra pack milk to the armed forces.

 RCDF is

also marketing various fresh milk products in SARAS brand, which are— Chhach, Lassi, Shrikhand, Paneer, Dahi ,Ghee and Skimmed milk powder.

SARAS MILK PARLOUR serving a complete range of milk products is operational at 428 points in Rajasthan . Presently SARAS brand is being marketed through a network of 17,000 outlets.

MILK PROCUREMENT:
As all of Saras products are milk based, the entire Milk Procurement department plays a critical role in defining the quality of the end product that reaches its customers. Ensuring regular collection of fresh and pure milk right from the farmer to the factory and ascertaining the freshness of milk all across the milk procurement process, is the responsibility of Milk Procurement department, consisting of food technologists working at the collection centers and veterinary doctors providing service to the farmers.

ADMINISTRATION: Efficient management of all administrative affairs of Saras Limited is the job of the Administration department. From legal matters to general day-to-day operations of the office, the Administration department ensures that all affairs run smoothly.

FINANCE & ACCOUNTS: The Finance and Accounting departments at Sarass are responsible for the total financial management of the different businesses of the company. From the usual accounting statements and sheets to risk and portfolio management, the team ensures that every rupee coming into and out of the Companies' pockets is properly documented and audited.

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PRODUCTION: Modern technology is part and parcel of Production at Sarass. The state-of-the-art plant set up at Beawer Road has a processing capacity of more than 1,25000 litres of milk per day, Professionally qualified human resource efficiently works night and day to maintain highest hygiene standards. SUPPLY & DISRIBUTION: This department ensures timely and effective distribution of the products to different shops and stores spread all across Ajmer District. From transportation management to obtaining route permits and approvals, is done by this department.

QUALITY ASSURANCE: RCDF possesses a specialized central quality control laboratory which monitors adheence to quality standards through random sampling of milk, milk products, cattle feed, packing material etc. each dairy plant has its own laboratory to which RCDF staff provides advise and technical support.

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Established in the year 1990 the Central Quality Control Laboratory in RCDF is engaged in monitoring the quality standards of milk and milk products, packing material, effluent treatment so as to ensure their conformance which laid down respective standards of BIS., Ag-mark and pollution control board. Ambit of activities cover all aspects right from collection of milk to finished products by programme such as clean milk production and ISO—9002 certification. In addition to this all the major milk plants and cattle feed plants too have their own laboratories to ensure the QAP and TQM at first place. Committed to production of quality products has resulted in dairy plants at Ajmer, Alwar, Bhilwara, Bikaner, Ganganagar, Jaipur & Udaipur being registered under ISO– 9002. Quality Assurance is strictly followed in Saras. Qualified food technologists at this department ensure that highest quality parameters are adhered to through all steps of production and that the products reach the consumers as per promise.

DAIRY FOOD SAFETY STANDARDS (For Milk & Milk Products)
INTRODUCTION
Dairy products are a rich and convenient source of nutrients for customer / consumers. The purpose of this Food Safety Standard is to provide guidance to ensure the safety and suitability of milk and milk products to protect consumers’ health and to facilitate trade. All foods have the potential to cause food borne illness, and milk and milk products are no exception as dairy animals may carry human pathogens. Such pathogens present in milk may increase the risk of causing food borne illness. Moreover, the milking procedure, subsequent pooling and the storage of milk carry the risks of further contamination from man or the environment or growth of inherent pathogens. Furthermore, the composition of many milk products makes them good media for the outgrowth of pathogenic microorganisms. Potential also exists for the contamination of milk with residues of veterinary drugs, pesticides and other chemical contaminants.
The purpose of this standard is to:

GENERAL DAIRY FOOD SAFETY STANDARDS Provide guidance in implementing the proper hygienic control of milk and milk products throughout the food chain for its suitability & safety to ensure public health when consumed. ANALYTICAL TECHNIQUES Provide analytical techniques to be employed for milk and its products analysis.

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OBJECTIVE The objective of this Standard is to apply the recommendations to the particular case of milk and milk products. It also provides guidance towards meeting the requirements contained in the Dairy Food Safety Standards.

SCOPE This Standard applies to milk and its products for Production, storage, transportation, analysis, processing and handling of milk and milk products by farmers, milk processors, distributors and retailers where applicable .
PASTEURIZATION

The terms Pasteurization, ―Pasteurized" and their grammatical variations shall be taken to refer to the Process of heating every particle of milk or milk products to at least 63°C and holding it at such temperature continuously for at least 30 minutes or heating it to at least 72°C and holding it at such temperatures for at least 15 seconds or any other approved temperature time combination equivalent there to, that will serve to give a negative phosphatase test and cooled immediately to a temperature of not more than 200C SKIMMED MILK / LOW FAT MILK Milk which after the extraction of milk fat by mechanical contains such fat 0%. It shall contain not loss than 9.0 percent of milk solids (SNF) othe than milk fat.

DOUBLE TONNED Milk which after the extraction of milk fat by mechanical contains such fat1.5%. It shall contain not loss than 9.0 percent of milk solids (SNF) othe than milk fat.

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GOLD Fat – 6.0% Snf- 9%

DESI GHEE The clarified fat derived from milk or curd and free from added coloring matter or preservative, with permitted anti-oxidants. It shall have a characteristics pleasant natural color & flavor; it shall conform to the following a) Milk fat Min 99.6% b) Moisture not more than 0.5% c) FFA (as oleic acid) not more than 10 gms. without anti-oxidant and 0.4 % with antioxidant) d) BR value at 40°C 40.0 to 43.5 e) Rectified Alcohal 25ml f) Richet value not less than 25 (not defined in codex)

` DAHI or CURD A product obtained by the lactic acid fermentation of at least pasteurized milk. a) Milk fat not less than 3.5% b) Milk solids not less than 9.0%

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Milk products of Saras dairy, Ajmer
Types of milk

Rs.21/liter Rs.20/liter Rs.18/liter

Fresh Milk Products of Saras dairy, Ajmer

Rs.6

Rs.5

Rs 27 and Rs.125 Rs. 110 and Rs. 220 Rs.8 Rs.9 Rs.10

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 HR ACTIVITIES  CONTRACT EMPLOYMENT  MY DAILY SCHEDULE

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HUMAN RESOURCE:
The Human Resource department at Saras Limited spearheads the recruitment process to ensure that the finest human resource is taken on board at Saras. Resumes of candidates are carefully filed and documented for current or future reference. The department, besides carrying out succession planning, maintains and implements HR policies pertaining to employment, retention and superannuation. Assessing training needs of employees and ensuring adequate training is also carried out by the professional HR team at Saras. The company believes that the best way to become integrated into their organization is to start contributing to it and to become accepted as part of its working community . For this reason the company concentrates on:      Placing an employee in an initial job which starts to use strengths and matches stated interests. Providing an orientation program which helps understand the Company and its environment. Introducing an employee early in the career to the people development system and giving him/ he feedback on own performance from the first year. In cases where traineeships are provided, these are designed to bring employee up to the standard of skill and knowledge required in the shortest practicable time. The principle of early job responsibility is followed wherever the company can.

HRD ACTIVITIES:
The unit has got well equipped training center to facilitate periodical HRD activities, vocational training to students, customers training etc. HRD programmed are periodically arranged. WELFARE PROVISION: 1. 2. 3. 4. Conducive working condition Uniform is provided. Provision for subsidized canteen. Workers are provided with various welfare policies like provident fund, gratuity, insurance policy, compensation policy. 5. Medical facility is also given to the employees. ALLOWANCES: 1. 2. 3. 4. CCA: City Compensatory Allowance- Rs. 240/- per annum. HRA: 20% of basic pay Washing Allowance: Rs 150/- for all DA: 22%

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CONTRACT EMPLOYMENT:The reality of the contract being the dominant mode of employment needs to be accepted and having done that, measure to improve condition of the work need to be ensured. We may not stop the industry employing flexible labour but we can always ensure their exploitation is checked. It is clear that employers chase labour reforms mostly for the attached flexibility of hiring and firing workers at will and get hold of cheap labour. It is also preferred because it spares them the trouble of dealing with labour directly. TUs oppose it because a hire-and –fire regime will hurt organize labour more, thus undermining their core constituency. While the debate is on going, the ground reality is that a majority of new employments are contractual and at terms unfavourable to the workers.

LABOUR CONTRACTOR IN AJMER There are five contractors in Ajmer Dairy for various activities like carat washing, ghee, packing, computers and security.

Name OF Contractor 1. 2. 3. 4. 5. Raghuveer Singh Raghuveer Singh Govind Ram Gurjar Maheshwari Computers Security Service Bhilwara

Job Under Contract Labour (100- 135) Carat Wash and Can wash (15- 20) Ghee packing (10-20) 20 nos. 25 nos.

Contract labour as a percentage of total employment has increased from 10% in 2000 to 35% in 2008. This trend was evident both in the case of public sector from 5% to 15% and private sector from 10% to 30%.

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My Daily Schedule
My tasks at the On Job Training are to study the working of the Saras plant, gather complete information about Saras, visit to plant and understand the working of both machines and labours. Discuss problems which they are facing and conduct employees satisfaction survey. The daily schedule that I follow to complete these tasks is:         Sign in at the company office at 10:00 AM Make a plan for the whole day between 10:15 AM to 10:30 AM Visit the plant to understand the working of the plant from 10:30 AM to 12:00 PM. Collect information about the Saras dairy from various departments from 12:00 PM01:00PM Lunch time is from 01:00 PM to 02:00 PM. Talk with the Employees & Labours about their problems and about their satisfaction from 02:00 PM to 03:00 PM Discuss with my company guide the tasks for the next day from 03:00 PM to 04:00PM. Sign out of the company office at 04:00 PM.

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 FEATURES  METHODS  TYPES:  JOB INVOLVEMENT  ORGANIZATIONAL COMMITMENT  ATTITUDE SURVEY  JOB SATISFACTION

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ATTITUDE:The importance of attitude in understanding psychological phenomenon was given formal recognition early in the history of social psychology. From the time of the concept’s entry in to the language of psychology until now, interest in attitude has been strong and growing. However, over the years attitudes have been studied with differing emphasis and methods.

FEATURES OF ATTITUDE:
    Attitudes affect behavior of an individual by putting him ready to respond favorably to things in his environment. Attitudes are acquired through learning over a period of time. The process of learning attitudes starts right from the childhood and continues throughout the life of a person. Attitudes are invisible as they constitute a psychologies phenomenon which cannot be observed directly. They can be observed by observing the behavior of an individual. Attitudes are pervasive and every individual has some kind of attitude towards the objects in his environment. In fact, attitudes are forced in the socialization process and may relate to anything in the environment.

Attitude alone do not influence behavior but these acts with other factors in the individual influencing behavior, such as personality, perception, motivation, etc. Further, attitudes are also affected by the individual dimension as well as the objects, persons, and ideas. Attitudes have been through as serving four functions and thee by influencing the behavior. These are instrumental, ego defensive, value orientation and knowledge.

METHODS OF ATTITUDE CHANGE:
There are various methods through which a positive change in attitudes may be brought. In the social context, Cohen has suggested four methods for attitude change. They are:     Communication of additional information. Approval and disapproval of a particular attitude. Group influence, and Inducing engagement in discrepant behavior.

From the organization point of view, a Manager can take following actions in brining change in attitudes of its organizational members.  Group action  Persuasion through leadership  Persuasion through communication and  Influence of total situation

32

TYPES OF ATTITUDES:
A person can have thousands of attitudes, but Organizational Behaviour focuses our attention on a very limited number of work-related attitudes. These work-related attitudes tap positive or negative evaluations that employees hold about aspects of their work environment. Most of the research in OB has been concerned with three attitudes: job satisfaction, job involvement, and organizational commitment.

JOB SATISFACTION: The term job satisfaction to an individual’s general attitude towards his or he job. A person with a high level of job satisfaction holds positive attitudes about their job, while a person who is dissatisfied with his or he job holds negative attitudes about the job. When people speak of employee attitudes, more often mean job satisfaction.

JOB INVOLVEMENT:
The term job involvement is a more recent addition to the OB literature while thee isn’t complete agreement over what the tem means. A workable definition states that job involvement measures the degree to which a person identifies him with his or he job and considers his or he perceived performance level important to self worth. Employees with a high level of job involvement strongly identify with and really care about the kind of work they do.

ORGANIZATIONAL COMMITMENT:
The third job attitude is organizational commitment, which is defined as a state in which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization. So, high job involvement means identifying with one’s specific job, while high organizational commitment means identifying with one’s employing organization.

ATTITUDE SURVEYS:
When questions to judge the feelings and opinions of employees. It is a comprehensive and sensitive method. Attitude survey represents a formal and systematic way of ascertaining employees attitudes and training needs. These surveys provide a concrete evidence of management’s interest in employees and provide a channel of upward communication. Employees get opportunity to express their dissatisfaction and frustrations. However, morale surveys involve judgment and bias and can be useful only if they are properly and regularly conducted.

33

There are some guidelines which are used to do the Attitude survey :  Ensure full support of top management.  Assign responsibility for the conduct of survey and feedback to proper persons.  Decide in advance the objectives of the survey and information needed.  Select appropriate measuring device – interview or questionnaire.  Design questionnaire properly and pretest it in a small pilot study.  Select the respondent carefully.  Keep the identity of the respondent confidential.  Develop right administration and scoring techniques.  Make plans for dealing with lack of response/ indifferent response.

JOB SATISFACTION: "Job satisfaction is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs"
This definition suggests job satisfaction is a general or global affective reaction that individuals hold about their job. While researches and practitioners most often measure global job satisfaction, thee is also interest in measuring different "facets" or "dimensions" of satisfaction. Examination of these facet conditions is often useful for a more careful examination of employee satisfaction with critical job factors. Traditional job satisfaction facets include: co-workers, pay, job conditions, supervision, nature of the work and benefits." Job satisfaction, a worker's sense of achievement and success, is generally perceived to be directly linked to productivity as well as to personal wellbeing. Job satisfaction implies doing a job one enjoys, doing it well, and being suitably rewarded for one's efforts. Job satisfaction further implies enthusiasm and happiness with one's work. The Harvard Professional Group (1998) sees job satisfaction as the keying redient that leads to recognition, income, promotion, and the achievement of other goals that lead to a general feeling of fulfillment. For the organization, job satisfaction of its workers means a work force that is motivated and committed to high quality performance. Increased productivity and the quantity and quality of output per hour worked seems to be a byproduct of improved quality of working life. It is important to note that the literature on the relationship between job satisfaction and productivity is neither conclusive nor consistent. However, studies dating back to Hezberg's (1957) have shown at least low correlation between high morale and high productivity, and it does seem logical that more satisfied workers will tend to add more value to an organization. Unhappy employees, who are motivated by fear of job loss, will not give 100 percent of their effort for very long. Though fear is a powerful motivator, it is also a temporary one, and as soon as the threat is lifted performance will decline. No wonder Andrew Carnegie is quoted as saying: "Take away my people, but leave my factories, and soon grass will grow on the factory floors. Take away my factories, but leave my people, and soon we will have a new and better factory"

34

CREATING JOB SATISFACTION:
Organizations can help to create job satisfaction by putting systems in place that will ensure that workers are challenged and then rewarded for being successful. Organizations that aspire to creating a work environment that enhances job satisfaction need to incorporate the following: o Flexible work arrangements, possibly including telecommuting. o Training and other professional growth opportunities. o Interesting work that offers variety and challenge and allows the worker opportunities to "put his or he signature" on the finished product. o Opportunities to use one's talents and to be creative. o Opportunities to take responsibility and direct one's own work. o A stable, secure work environment that includes job security/continuity. o An environment in which workers are supported by an accessible supervisor who provides timely feedback as well as congenial team members. o Flexible benefits, such as child-care and exercise facilities. o Up-to-date technology. o Competitive salary and opportunities for promotion Good management has the potential for creating high morale, high productivity, and a sense of purpose and meaning for the organization and its employees. Empirical findings show that job characteristics such as pay, promotional opportunity, task clarity and significance, and skills utilization, as well as organizational characteristics such as commitment and relationship with supervisors and co-workers, have significant effects on job satisfaction. These job characteristics can be carefully managed to enhance job satisfaction. Of course, a worker who takes some responsibility for his or he job satisfaction will probably find many more satisfying elements in the work environment. Everett (1995) suggests that employees ask themselves the following questions:     

When have I come closest to expressing my full potential in a work situation? What did it look like? What aspects of the workplace were most supportive? What aspects of the work itself were most satisfying? What did I learn from that experience that could be applied to the present situation?

35

Workers' Roles in Job Satisfaction
If job satisfaction is a worker benefit, surely the worker must be able to contribute to his or he own satisfaction and well-being on the job. The following suggestions can help a worker find personal job satisfaction:  Seek opportunities to demonstrate skills and talents. This often leads to more challenging work and greater responsibilities, with attendant increases in pay and other recognition.  Develop excellent communication skills. Employers value and reward excellent reading, listening, writing, and speaking skills.  Know more. Acquire new job-related knowledge that helps you to perform tasks more efficiently and effectively. This will relieve boredom and often gets one noticed.  Demonstrate creativity and initiative. Qualities like these are valued by most organizations and often result in recognition as well as in increased responsibilities and rewards.  Develop teamwork and people skills. A large part of job success is the ability to work well with others to get the job done.  Accept the diversity in people. Accept people with their differences and their imperfections and learn how to give and receive criticism constructively.  See the value in your work. Appreciating the significance of what one does can lead to satisfaction with the work itself. This helps to give meaning to one's existence, thus playing a vital role in job satisfaction.  Learn to de-stress. Plan to avoid burnout by developing healthy stress management techniques.

Assuring Job Satisfaction
Assuring job satisfaction, over the longterm, requires careful planning and effort both by management and by workers. Managers are encouraged to consider such theories as Hezberg's(1957) and Maslow's (1943) Creating a good blend of factors that contribute to a stimulating, challenging, supportive, and rewarding work environment is vital. Because of the relative prominence of pay in the reward system, it is very important that salaries be tied to job responsibilities and that pay increases be tied to performance rather than seniority. So, in essence, job satisfaction is a product of the events and conditions that people experience on their jobs. Brief (1998) wrote: "If a person's work is interesting, he pay is fair, his promotional opportunities are good, his supervisor is supportive, and he coworkers are friendly, then a situational approach leads one to predict he is satisfied with he job". Very simply put, if the pleasures associated with one's job outweigh the pains, this is some level of job satisfaction.

36

 IMPRTANCE OF EMPLOYEES SATISFACTION  FACTORS INFLUENCES TO EMPLOYEE SATISFACTION  WORKING ENVIRONMENT  RELATIONSHIP WITH SUPERIORS  RELATIONSHIP WITH COLLEAGUE.  MOTIVATION AND RECOGNITION.  SALARY.  JOB SECURITY.  GRIEVANCE HANDLING  PERFORMANCE APPRAISAL  MANAGEMENT PRACTICES.  OPPORTUNITY FOR DEVELOPMENT.  QUALITY POLICY.

37

EMPLOYEES SATIFACTION
Employee satisfaction is the individual employee’s general attitude towards the job. It is also an employee’s cognitive and affective evaluation of his or her job.

Importance of employee satisfaction for organization
• Enhance employee retention. • Increase productivity. • Increase customer satisfaction • Reduce turnover, recruiting, and training costs. • Enhance customer satisfaction and loyalty. • More energetic employees. • Improve teamwork. • Higher quality products and/or services due to more competent, energized employees.

Factors influences to employee satisfaction
1. Organization development factors • Brand of organization in business field and comparison with leading competitor. • Missions and Vision of organization. • Potential development of organization. 2. Policies of compensation and benefits factors • Wage and salary • Benefits • Rewards and penalties 3. Promotions and career development factors • Opportunities for promotion. • Training program participated or will do. • Capacity of career development 4. Work task factors • Quantity of task • Difficult level of task 5. Relationship with supervisor factors • Level of coaching • Level of assignment for employee • Treatment to employee etc

38

6. Working conditions and environment factors • Tools and equipment • working methods • Working environment 7. Corporare culture factors • Relationship with coworkers • Level of sharing etc 8. Competencies, Personalities and Expectations of employee factors • Competencies and personalities of employee are suitable for job? • Expectations of employee are suitable for policies of organization? In this project factors that are taken into consideration for the employee satisfaction are:

Work Environment:
Work environment is the atmosphere to which the employee is actually exposed. This constitutes a major portion of the influence on the employees. This typically included the quantum of work allotted, nature and complexities, system being followed, support from colleagues etc.

Relationship with the Superiors and Subordinates:
Healthy and cordial relationship in the department will not only provide healthy environment but also paves way for smooth flow of work, increases productivity and qualitative performance.

Relationship with Colleagues:
Better understanding and friendly relations with colleagues is necessity for a good environment. Joining hands together and helping each other enhance stability and confidence among themselves that contributes to the security and improve performance as a whole.

Motivation and Recognition:
The level of performance of an employee is a function of his abilities. If there is a strong positive motivation, the output increases and decreases if it is negative. Motivation is a core element of management which shows that every human being earnestly seeks a secure, friendly and supportive relationship that gives him a sense of warmth and recognition in groups that are most important to him.

39

Salary:
Salaries are influenced by the size of the company, by a specific industry and in part by the contribution of the incumbent to the process of decision making. The bigger the firm, the greater is the compensation to the employees. The more attractive the salary, the more attractive will be the performance of the employees.

Job security:
A person who is satisfied with the current job would continue to remain in the same job. So job security plays a crucial role in the maintenance of job satisfaction among employees.

Grievance handling:
This is a corrective measure however important when grievances or difficulties or constraints enter in on employee’s job. The approaches of management, time taken to provide counter measures etc are the constraints of this factor.

Performance appraisal:
Most firms do not have a choice whether or not it should appraise its personnel and their performance of the hired personnel will be evaluated by someone at sometime.

Management practices:
The approach of the management towards employees in the interfaces like appraisal and reward schemes, permitting employees in the interfaces like appraisal and reward schemes, permitting employees to participate in the organizational issues etc, is also determining the employee satisfaction. This company has set employee of the year award etc, ensures positive management approach. These approaches have made the employees to have a good view over their job.

Opportunities for development:
This is a factor strongly related to the higher order needs of the employees on their personal development. Many people like a challenging job, since that assures them to think and undergo series development measures. This factor is an essential one for satisfaction of permanent employees.

40

Quality policy:
Quality is a core concept that rules today’s business. It is a non comprising factor of any industry in today’s business world. Companies would adopt themselves to the recognize quality standards to sustain in the market and to provide a better working condition to the employees and job security. The study on employee satisfaction is relatively recent phenomenon. It can perhaps he said to have begun in earnest with the famous Hawthrone experiment conducted by Elton Mayo at western electrical company in 1920s. During the course of their investigation, however they became convinced that the factors of social nature were affecting employee satisfaction with the job and productivity. Since the Hawthrone studies, there has be enormous output of work on the nature, causes, correct employee satisfaction. The traditional model of employee satisfaction is that it consist of training and development, salary, management style, quality policy than an individual has about his work. The total body of influence of the job, the nature of the job itself, the pay, the promotion prospects, nature of supervision and so on, where the sum total of influences gives to rise to the feeling of employee satisfaction, the employee is satisfied, where in total, they give rise to psychological and environmental circumstances that cause a person truly to say ―I am Satisfied‖. Employee satisfaction means a pleasurable positive emotional state resulting from the appraisal of one’s feelings.

41

    

TITLE OF THE STUDY. DURATION OF THE PROJECT. OBJECTIVE OF THE STUDY. METHOD OF CONDUCTING RESEARCH. SCOPE & LIMITATION OF STUDY.

42

RESEARCH METHODOLOGY
  Research Methodology is a systematically solve the research problem. It has many dimensions and research methods constitute a part of the research methodology. Thus when we talk about research methodology, we do not only talk of the research methods but also consider the logic behind the methods. We use in context of our research study, so that research results are capable of being evaluated either by researcher himself or by others

Title Of The Study: ―Study Of Employees Satisfaction In Saras Dairy‖ Duration Of The Project: The duration of the internship programme was of 45 Days. As there was lots of experienced to be gained in those 45 days.

Objective of the study:
To prepare a report after analysis and interpretation of finding from survey and by applying various methods of job satisfaction and employees satisfaction which influence the nature of employees towards their jobs. Primary Objective: To find out the present level of employees satisfaction in Ajmer Dairy at two levels namely executives & staffs. Secondary Objective:       To analyze the satisfaction level of employees. To analyze work conditions. To study the job security level among the employees. To study how far the employees are satisfied with the training activities of the company. To study the welfare activities of the company. To study relationship between employees and supervisors.

43

Method Of Conducting Research:
The questionnaire was prepared to know the satisfaction level of employees working on contract basis. Thus the survey consisted of two phase, first in which survey of non contractual employees and other of contractual employees. For permanent employee’s there is a provision for performance Appraisal. PHASE-I: Employee Satisfaction Survey To conduct this Survey the prepared questionnaire was distributed to employees from Process , packing, QC and Administration Departments 10 employees participated in the survey. On an average from each department 2 employees of Managerial and Supervisor level. PHASE-II: Labour Satisfaction Survey The next survey was the survey of the contractual employees. The aim of this survey was to whether the employees working on contract basis being provided with all facilities as per agreement. For this the prepared questionnaire was being filled by contractual employees. There are four Jobs which were given on contract basis. They also narrated their problem along with their views to solve them. DATA TABULATION AND ANALYSIS:The size of the sample taken for employees satisfaction was 10 and for the contractual labour’s satisfaction survey was 10. The categorization of contractual labour was as follows: I. Labour Contract—3 II. Ghee Packing----- 2 III. Computers---------3 IV. Security------------2

SCOPE AND LIMITATION OF THE STUDY
SCOPE OF THE STUDY: The success of an organization depends upon ability of his employees. It is said that “A happy employee is producing employee“. This study was conducted to know the satisfaction level of workers. It helps in identify the problems of the workers and reason for those problems. It is used to rectify some problems by giving suggestions and recommendations. It also refers to general attitude of employees towards his job.

LIMITATION OF THE STUDY: Any research study will be restricted in scope by certain inherent limitations that are caused by research design sampling procedure and respondent reflection.  Due to lack of time the sample size is restricted to 10 and hence accuracy will be less.  Lack of cooperation of respondents.  Chances of respondents bias are true in this study  Since study is limited to particular unit only the conclusion may not have universal validity in it.

44

   

STRENGTH. WEAKNESS. OPPORTUNITY. THREAT.

45

SWOT Analysis:
SWOT stands for S for Strengths W for Weaknesses O for Opportunities T for Threats SWOT analysis is a great tool for introspection. SWOT framework offers a good starting point for analysis. This is the best way for self analysis and introspection. SWOT analysis is essential for every organization for its success.

Strengths:
 The products are very pure  The products are extr emely hygienic  The plant is certified by ISO 9001 2000 and HACCP 15000 HACCP is a food safety management system that has its origin in the US. HACCP is a system that identifies, evaluates and controls hazards which are significant for food safety. HACCP stands for: H for Hazard A for Analysis C for Critical C for Control P for Points

Weaknesses
 Low availability of raw milk  Dependence on farmers  Reduced milk supply in summers

Opportunity
 Milk is an essential commodity which every body uses. There is no competitor as such which has vast variety of milk products.

Threats
 Milk can be produced not manufactured.  There is always a possibility of a competitor entering the market.

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47

FACTS & FINDINGS
o Employees are not completely satisfied with their job although their salary is good enough. o Employees are not getting value to their work. o Most of employees think that they are not on their actual path. o Most of the employees think that the organization haven’t fulfill their promises, what they do in beginning especially regarding Promotion. o There is negatively comparison between peers especially regarding targets. o They often feel overworked.

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49

DATA ANALYSYS AND INTERPRETATION:

EMPLOYEES SATISFACTION SURVEY
Q1. There are basically 8 Departments which employees working in, that are Packing, Pant (Production, Q.C), Procurement and Input, Fresh goods storage, Marketing/ Sales, Administration, Purchase, Finance.

Q2. Gender

Interpretation:
According to survey I had done was most of the workers there are male and very few female workers are doing work there. Female workers are working in Administration Department, Finance and Marketing Departments Only.

50

Q3. . How long have you worked for Company?

Interpretation:
According to the survey this is to know that no employees should be recruit so far since 10 years and only from contract the employees are hired. As I had asked this question from 10 people and all are working here since last 10 years, and according to the data provided by the HR department Approx. 132 seats are vacant.

51

Q4. Would you refer a friend to apply for job at this place?

Interpretation:
By the survey, it is found that the maximum of employees that are working in the company Probably not/ Definitely not refer their friend or any relatives to join Ajmer Dairy. The reason was not sure some things of poor Organization Structure and some are not satisfied with their Salary.

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Q5. I would choose SARAS DAIRY again if I had a job choice to make.

Interpretation:
According to the survey, it was found that 4 out of 10 was Strongly Disagree to think of Joining the Job again if they got a chance and 3 of them Somewhat Disagree, 1- 1 was Strongly Agree and Somewhat agree that if they got an other chance to join the company then they will grab it. 1 of them was Not Decided yet what he would do.

53

Q6. Please state your honest opinions regarding the following statements (Tick inside )

Statements
Strongly Agree

Opinions
Agree Neutral Disagree Strongly Disagree

1. If I do a good Job I will be rewarded 2. I get what I need to do my Job well 3. the condition I worked in are good 4. I am interested in my Job 5. I am proud to work in this company.

5 5 6

3 4 3

0 0 1

1 1 0

1 0 0

7

3

0

0

0 0

8

2

0 0

Interpretation:
By the survey I found that most of the employees are agree that he will be rewarded, the condition which they are working are good and they are proud of being the part of the company. On the other hand only one employee was Disagree by that workers are not rewarded as they do good job.

54

Q7. What is the best thing about working for this company? Interpretation:
As this question is a open ended question so this question has many answers, according to the survey ,I found that many employees think that—company’s facilities was the best thing, as they were provide with Uniform, Medical Facility and other benefit provided by the company.

Q8. How would you rate your manger in each of the following areas? Please assign a rating on a scale from ―POOR” to ―EXCELLENT” (Tick Inside.) Statements
Poor

Opinions
Average Good V. Good Excellent

1. Communication 2. Planning and Organizing 3. Directing and Coordinating 4. Job/ Technical knowledge 5. Interpersonal Relationship

1 2 2 0 0

1 1 3 2 3

4 5 4 6 4

3 2 1 2 2

1 0 0 0 1

Interpretation:
According to the survey , it was found that managers are good in every field that is communication with the employees, planning, directing, technical knowledge and interpersonal relationship. On the other hand very few was agree that managers are excellent by their work.

55

Q9. Please indicate your level of agreement with each of the following statements.
Statements V .Dissatisfied Opinions Dissatisfied Neutral Satisfied V. Satisfied

1. 2. 3. 4.

Salary Frequency Amount Of Bonus

0 0

1 0

1 2

6 7

2 2

1
Connection Performance Workload Flexibility Of Work Hours Job Security Communication Superiors Overall
superior.

1 2 1 0 1

0 0 1 1 1

5 6 5 8 4

3 2 3 1 2

Between

Pay&

0 0 0 2
with your

5. 6. 7. 8.

0
with your

1 2 2

0 0 2

5 2 4

4 1 2

9.

Relations

5 0

10. Access to company-Sponsored training and Seminar 11. Overall Satisfaction with your Job.

Interpretation:
By the survey, it was found that most of the employees were satisfied with salary, bonus, working hours, having job security, communication and overall job. Some of them dissatisfied with the training programme and communication with the superiors.

56

ANALYSIS & INTERPRETATION CONTRACT LABOUR SATISFACTION SURVEY: Q1. Do you have any written Agreement of terms and conditions applied on you?

Series 1
8 7 6 5 4 3 2 1 0 Yes No

Series 1

Interpretation:
According to the survey, I had found that 8 out of 10 had the written agreement and very well knows of the term and condition applied on them. Only rest have no written agreement or contract.

Q2. Are you satisfied with the contract’s policies applied on you? 57

Interpretation:
By the survey I had found that 9 employees out of 10 were satisfied with the contract applied in them and only one person was dissatisfied because of his personal reasons.

Q3. The wages paid to you by the contractor are58

Interpretation:
By the survey I had found that 8 employees out of 10 are satisfied with the wages given to them by their contractor. Only one of them is not satisfied with that. There is no one that is neutral.

59

Q4. Are you paid extra amount in cases of extra work done by you i.e. beyond working hours (overtime). ( ) Yes ( ) No

Interpretation:
According to survey, I had found that 7 of the employees get the overtime and rest of the employees are not getting. As the matter of fact that there was very rarely any time that employees should have to wait or work after the working time is over.

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Q5. Do you have knowledge about deduction for P.F and E.S.I based on Govt. policies? ( ) Yes ( ) No

Interpretation:
According to survey, I had found that 6 of the 10 are aware of the P.F and E.S.I reduction and rest not knowing of that i.e., what is E.S.I? so result was that lots of employees are working but did not know what amount are deducted from their wages.

61

Q6. The system of wages paid to you are proper? ( ) Yes ( ) No

Interpretation:
By the survey, I found that 9 out of 10 employees are satisfied that there is a proper way of giving the wages or say wages should be given systematically to all the employees.

62

Q7. Do you make use of E.S.I benefits given to you? ( ) Yes ( ) No

Interpretation:
By the survey, I had found that 6 out of 10 don’t know about E.S.I and only the upper level i.e., the contractor only knows about the benefits of the E.S.I and employees are not getting the benefits.

CONCLUSION:
My Observation of Saras Dairy (AZDUSS Ltd., Ajmer)

63

Now I have completed 45 days as intern in Saras Dairy (AZDUSS Ltd., Ajmer) and during these days as a trainee I carefully observed various aspects of the organization. Here, I am presenting my observations and findings using the Constant Sum Scale. I have divided a total of 100 points into various attributes that I observed. The maximum marks that can be allotted to a factor are 10. The various attributes that I observed and the points I allocated to each observation are presented below in tabular format.

On careful observation of the Saras dairy during the training period, I have the following suggestions for Saras dairy, which on proper implementation may provide a big boost to it

1) The policy that an organization must follow in order to run successfully is…..

64

SUGGESTIONS AND RECOMMENDATIONS
 To increase the job satisfaction level of the employees the company should concentrate mainly on the incentive and reward structure rather than the motivational session. Ideal employees should concentrate on their job. Educational qualification can be the factor of not an effective job. Company should give promotion to those employees who deserves it.

  

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APPENDIX
ABBREVIATIONS
1. AZDUSS..........................Ajmer Zila Dugdh Utpadak Sahakari Sangh Ltd., Ajmer 2. DCS..................................District Cooperative Societies 3. FGS..................................Finished Goods Supply 4. FMP..................................Fresh Milk Products 5. HACCP............................Hazard Analysis Critical Control Points 6. ISO...................................International Standard Organization 7. OJT...................................On Job Training 8. SIP....................................Summer Internship Program 9. SKM.................................Skimmed Milk Powder 10. WMP................................Whole Milk Powder 11. E.S.I…………………….Employees State Insurance

66

ANNEXTURE
EMPLOYEES SATISFACTION SURVEY
Hello: You are invited to participate benefit survey. Your survey responses will be strictly confidential and data from this survey will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you for your time and support. Q1. Which of the following best describes the department you work in? o o o o o o o Customer Service Finance/ Accounts MIS Sales/Marketing Human Resource Production Others (please specify…………………..)

Q2. What is your Gender? o Male o Female

Q3. How long have you worked for Company? o o o o o 3 months-1 years 1 years-3 years 3 years- 6 years 6 years-10 years 10 year- above

Q4. Would you refer a friend to apply for job at this place? o o o o o Definitely Probably Not Sure Probably Not Definitely Not

67

Q5. I would choose SARAS DAIRY again if I had a job choice to make. o o o o o Strongly Agree Somewhat Agree Undecided Somewhat Disagree Strongly Disagree

Q6. Please state your honest opinions regarding the following statements (Tick inside )

Statements
Strongly Agree

Opinions
Agree Neutral Disagree Strongly Disagree

1. 2.

If I do a good Job I will be rewarded I get what I need to do my Job well

3. 4. 5.

the condition I worked in are good I am interested in my Job I am proud to work in this company.

Q7. What is the best thing about working for this company? ………………………………………………………………………………………………… ………………………………………………………………………………………………

Q8.what bothers you the most about working for this company? …………………………………………………………………………………………………

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………………………………………………………………………….

Q9. How would you rate your manger in each of the following areas? Please assign a rating on a scale from ―POOR” to ―EXCELLENT” (Tick Inside.)

Statements
Poor

Opinions
Average Good V. Good Excellent

1. Communication 2. Planning and Organizing 3. Directing and Coordinating 4. Job/ Technical knowledge 5. Interpersonal Relationship

Q10. Please indicate your level of agreement with each of the following statements.
Statements Opinions

69

V .Dissatisfied

Dissatisfied

Neutral

Satisfied

V. Satisfied

1. 2. 3.

Salary Frequency Amount Of Bonus Connection Performance Workload Flexibility Of Work Hours Job Security Communication Superiors Overall
superior.

Between

Pay&

4. 5. 6. 7.

with

your

8.

Relations

with

your

9.

Access to company-Sponsored training and Seminar

10. Overall Satisfaction with your Job.

Q11. What would the company do to enhance your Satisfaction as a Company Employee? ………………………………………………………………………………………………… …………………………………………………………………………………………

LABOUR SATISFACTION SURVEY FOR CONTRACT POLICIES AT AJMER DAIRY This survey is purely for Academic purpose: Name: Department: Age:

70

Tenure: 1. Do you have any written Agreement of terms and conditions applied on you? ( ) Yes ( ) No

2. Are you satisfied with the contract’s policies applied on you? ( ) Yes ( ) No

3. The wages paid to you by the contractor are: ( ) Satisfactory ( ) Not Satisfactory ( ) Neutral

4. Are you paid extra amount in cases of extra work done by you i.e. beyond working hours (overtime) ( ) Yes ( ) No

5. Do you have knowledge about deduction for P.F and E.S.I based on Govt. policies? ( ) Yes ( ) No

6. The system of wages paid to you are proper? ( ) Yes ( ) No

7. Do you make use of E.S.I benefits given to you? ( ) Yes ( ) No

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Bibliography
1) www.scribd.com 2) www.google.com 3) www.rajasthanmaps.com 4) www.docstoc.com 5) Definition of Job Satisfaction given by HEZBERG

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Description: this is about internship program report