Global Sales Operations Director in Washington DC Resume David May

							Resume                                                                             David May
Objective
 I am looking for an opportunity to leverage over 20 years of experience managing sales operations for a fast-paced,
competitive company. I bring twenty years of sales operations, sales enablement and sales education experience along with a
strong work ethic and a desire to win.

Experience
The TAS Group
        Sales Operations and Renewals Manager; 01/12 – 08/12
                      Manage Sales Operations and develop a renewals process to support major accounts
                      Manage the forecast and pipeline for major accounts
                      Partner closely with Finance, Marketing and Sales to ensure customer success

 Cisco Systems, Inc.
        Telepresence Video Education Consultant,
        - TelePresence Sales; 6/10 – 08/11
                      Developed sales strategy to prepare Cisco and Tandberg for joint sales opportunities
                      Consulted to Cisco Business Video and global channels to integrate sales readiness and effectiveness
                      Led change management initiative to bring Tandberg and Cisco Sales and Technical teams together

        Sr. Manager, Sales Operations
        - Global Government Solutions Group; 4/02 – 10/09
                      Managed the business development operation for Federal and global Public Sector Sales
                      Designed and directed an Opportunity Planning System to manage over $1.6B in long term revenue
                      pipeline and integrated it with salesforce.com to pass leads to Federal and Public Sector teams.
                      Delivered a Web 2.0 Video Collaboration Strategy for Global Government Sales & BD
                      Managed business operations reviews on a continuous basis for pipeline and forecasts
                      Performed Global Market Analysis for Public Sector and Defense Business Solutions

        Sr. Manager, Global Sales Operations
        - WW Sales Force Development; 4/01 – 4/02
                      Developed and delivered solutions to enable maximum quota achievement by global sales teams
                      Managed learning solutions and operations for Cisco’s global Sales and SE Training
                      Drove global sales operations and adoption of sales effectiveness programs to field sales

        Manager – Global Sales Operations
        - Internet Communications Solutions Group; 11/99 – 3/01
                      Recruited, hired and managed a team of Instructors to deliver global training for global software
                      solutions (CRM, Call Center, Voice and Unified Communications)
                      Performed quarterly operations reviews for senior staff
                      Creation and delivery of content for supported software solutions.
                      Management of Enterprise and SP sales training methodologies for global sales teams

        Technical Readiness Engineer, Federal Channels; 5/98 – 10/99
                      Exceeded sales quota for major accounts in US Federal; 142% - 185% to quota across five quarters
                      Federal Channels SE supporting product and solutions sales
                      Certifications - Enterprise Sales Expert, CCNA, Voice and Security Expert
                      Built and supported Microsoft/Cisco Center of Excellence for Unisys Federal
                      Developed and managed partner training programs for sales and sales engineering




                                                                                        Updated: August, 2012
3Com Corporation - Vienna, VA
     Director, Global Training and Operations; 3/97 - 5/98
     Sr. Manager, WW Internal SE Training; 4/96 - 3/97
                 Managed Enterprise training delivery and development to support technical training for sales and
                 internal systems engineering worldwide.
                 Partnered with product business units to coordinate new product and technology training from BETA
                 training through product release
                 Responsible for the technical readiness of over 600 engineers on emerging products and technologies
                 via instructor-led training and e-learning
                 Managed 18 instructors and 11 developers

     Sr. Instructor 11/94 - 3/96
                 Delivery of training for Routing and Switching products
                 Pre and Post Sales Systems Engineering Support
                 Customer and Partner Training

ascom Timeplex - Clearwater, FL
     Senior Technical Education Specialist; 5/93 - 11/94
                 Development and training for multi-protocol routers, X.25 packet switches, Frame Relay, and LAN
                 topologies for customers and internal staff.

Price Waterhouse - Tampa, Fl
     Senior Education Specialist, 11/87 – 4/93
                 Development and support of corporate procedures for Lotus Notes use throughout the firm .
                 Technical Support of all Price Waterhouse WAN solutions
                 Management and end user training of local and wide area Novell networks, PCs, and peripherals
                 Member of implementation team for the rollout of Novell and Lotus Notes servers and work stations
                 including database development, installation, documentation, and training
                 Support for MCS large account projects on education, technology and process automation.

     Education
     Undergraduate
         o   Strayer University, Ashburn, VA – B.S, International Business




                                                 David R. May

                                              Reston, VA 20190
                                                703-789-7870




                                                                                 Updated: August, 2012