Empowering the Mobile Workforce

Empowering the Mobile Workforce If you’re not mobile, you’re not going anywhere Cliff Kaiser ● cykaiser@KaiserITC ● (760) 598-5005 Trend sees cell phone only use growing  Monday, May 14, 2007  >25% of young adults have only cell phones  Mobile device shipments expected to reach 63 million units worldwide by 2010   Huge jump from 2005's 7.3 million. Source: IDC Going mobile: What are the benefits? What’s the ROI?      Increased productivity Improved internal communication Improved accuracy Enhanced customer satisfaction Paperwork reduction Make important decisions quickly        Email, Instant Messaging, Voice Personal information management (PIM) Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Field Service Order Entry Internet and intranet access Windows Mobile, Palm OS and Blackberry   Perhaps more critical than selecting the right PDA is selecting the right PDA operating system (OS). 2005 Market Share   Windows Mobile = 10% BlackBerry = 46%. Windows Mobile = 32.3% BlackBerry = 14.9%.  IDC suggests by 2010   Windows Mobile, Palm OS and Blackberry  BlackBerry -- mobile email's 'gold standard„    One of the most popular mobile platform. Great for mobile email Functionality as an application device needs some fine-tuning. Windows Mobile, Palm OS and Blackberry  Palm OS -- not the best for the multitasker        Fairly popular operating system. Palm's Treo smartphones continue to sell like hot cakes Pretty simple to master, Platform's inability to multitask may prompt users change Better for small businesses and solo practitioners Synchronizes nicely with a standalone PC Not as good for security and integration with corporate networks. Windows Mobile OS      Made by Microsoft! Best active sync on the market. Models include Dell Axim and HP iPaq Originally created as Windows CE  Then Pocket PC.  now called Windows Mobile Most complex OS for a PDA.  With that complexity comes opportunity  Platform of choice for many commercial applications. Windows Mobile 6        Performing tasks easier More powerful tools New e-mail search function Mobile Office additions Windows Live integration Enhanced functionality to Outlook and calendaring  some require Exchange Server 2007. Classic (formerly known as Pocket PC Edition), Standard (Smartphone Edition) Professional (Pocket PC Phone Edition) Three Editions    Windows Mobile 6     Motorola Q q9 HTC Vox. T-Mobile Dash (upgrade available) HP iPaq 510 Voice Messenger Windows Mobile, Palm OS and Blackberry  Symbian -- that 'European operating system„  Yet to catch on in the U.S. Some Not so much an operating system as it is a kernel Has loyal following Java ME, is used on mostly consumer devices. Minor traction in the enterprise  Linux -- a land of misconceptions    J2ME -- looking for its place in the enterprise   PDA Manufacturers        Palm One - PDAs and smartphones. Microsoft produces Windows Mobile,  one of the three top PDA operating systems.  Flexible operating system is a top choice for corporations looking for an effective platform for mobile applications. Siemens - several smartphones,  Mobile Phone Manager (MPM) from Microsoft  Blackberry software. BenQ-Siemens Nokia's 9300 Smartphone runs the Symbian OS HP makes the popular iPaq PDAs Dell makes the Axim PDAs Symbian - smartphone with its own operating system. Palm Z22, Tungsten E2, Palm TX $99 $199 $299 Palm LifeDrive Mobile Manager Smartphone, PocketPC, Blackberry: Improving Business Productivity    How Can This Be Better Than My Current Phone? What Else Is Available on the Smartphone? What Else Are People Doing with Smartphones? Origami minitablets Nokia's N95 smart phone Verizon xv6700 Pantech 820 Motorola Q Blackberry 7250 7130e 8703e Blackberry Pearl 8100 Curve 8300 Windows Server and Exchange options  Direct Push technology and Device Wipe features require   Windows Mobile 5.0 with the Messaging and Security Feature Pack (MSFP) Windows Server 2003 updated with Exchange Server 2003 Service Pack 2. Sync with desktop Outlook using polling.  Otherwise…  Blackberry Server or email only  Blackberry Enterprise Software   installed on or near your internal Exchange Server Full sync with Calendar, Contacts, Email, etc. Access to email only No wireless Calendar or Contacts updates No push email - 15 minute polling instead  Without BES    Goodlink  Good Mobile Messaging       Robust, over-the-air solution Reliable push e-mail. Ee-mail application rivals Outlook. Supports multiple handheld platforms. Fleet-management tools and security. Requires Exchange or Notes server, or hosted solution with a monthly fee. $1,500 for a server license; $99 per handheld BlackBerry Internet Service     BIS is hosted service that allows users to access their e-mail with RIM's push technology Supports up to 10 email accounts on BlackBerry device Receive and send instant messages Browse web content while on the go Hosted Solutions  The Message Center (for example) (www.themessagecenter.com)    Microsoft Exchange email BlackBerry Enterprise server GoodLink server   Avoids purchase and maintenance of servers, applications, and licenses Adds several layers of security such as antispam, anti-virus, and backups What people are doing?  The Fundamental Four     Calendar Contacts Memos Tasks       MS Office on a PDA – Word, Excel Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Field Service Order Entry Internet and intranet access What people are doing?   Synchronize with your PC. Palm and Pocket PC have huge developer communities that write software for PDAs. What people are doing? scanR  Handheld photo copier, scanner and fax machine.  Online service - creates PDF file from device‟s built-in camera.  Automatically enhances text and diagrams  It can also fax your document. scanR is especially useful for long meetings, generating an efficient record of the notes. What people are doing? Electric Pocket BugMe!  For events that don‟t quite fit in your regular calendar,  Parking meter - set an alarm so you have plenty of time to get back to your car before you get a ticket.  Uses of relative time (i.e. “45 minutes from now”)  You can use simple drawings, handwriting, or audio notes as reminders. What people are doing?    Time Tracking GPS – directions and vehicle tracking Travel assistance  http://www.mtrvl.com/ http://www.microsoft.com/windowsmobile/mobile  Mobile friendly websites  Traveling nightmares      Does this line have an end? I need to take my client to lunch and I've never been in this town. I've forgotten the time and place I was supposed to meet my new client. Help, I'm lost! Uh-oh, I missed my wakeup call and now I'm late to the meeting. Security and Privacy policies?  Certificate-Powered Authentication  Secure way to access Exchange email A security policy is only as good as the means to enforce it. Policies are recommended, mandatory, exempt users   Policy enforcement:   Ex. password length and strength and time-out periods.   Local wipe: lock the device after a number of incorrect attempts to guess a password. Remote wipe: wipe data and credentials from a device reported lost or stolen. Empowering the Mobile Workforce If you’re not mobile, you’re not going anywhere Cliff Kaiser ● cykaiser@KaiserITC ● (760) 598-5005