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Travelport Improves Cross-Language Customer Support with Automated Translation

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					         Webinar: Travelport Improves Cross-Language Customer Support with Automated Translation


Travelport is a leading provider of critical transaction processing solutions to companies operating in the global travel industry.
Operating in 170 countries, Travelport facilitates 2.2 billion travel related messages per day, supports more than 67,000 travel
agencies and processes millions of travel transactions each year – all across 30 languages.
With this kind of volume, its customer support team needed a solution to provide timely, up-to-date support information to customers,
in their language.

Attend this webinar and you will learn:
       Travelport's business need for timely translation of knowledge base content
       How Travelport has deployed and leveraged real-time translation within its knowledge base application
       The benefits and advantages Travelport has experienced as a result if this integrated solution

Date & Time-
27 September 2012 8:00 AM (30 minutes), Pacific Standard Time (PST)


Presenters-
Gerard Kerin, Head of Customer Empowerment, Travelport GDS
Michael Potts, Director of Professional Services, SDL


Webinar URL
http://www.sdl.com/events/lt/webinars/09-26-2012-travelport-improves-cross-language-customer-support.html


About SDL
SDL enables global businesses to engage with their customers in the language, the media and at the moment they choose. We help
businesses manage their brands, drive global revenues, accelerate speed to market and enrich their customers’ experience. SDL
solutions drive global reach across multiple languages, cultures, channels and media. SDL has over 1,500 enterprise customers, 400
partners and a global infrastructure of 70 offices in 38 countries. For more information, visit www.sdl.com.


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Know more - Translation management, Global Communication, EasyTranslator

				
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Description: Travelport is a leading provider of critical transaction processing solutions to companies operating in the global travel industry. Operating in 170 countries, Travelport facilitates 2.2 billion travel related messages per day, supports more than 67,000 travel agencies and processes millions of travel transactions each year – all across 30 languages.